Samsung India Complaints & Reviews

I purchased a 32LCD SAMSUNG TV 3 YEARS AGO FROM AN AUTHORISED DEALER IN EAST DELHI.Less than 3 yrs and I have a problem TV IS NOT WORKING Engineer says lcd panel is to be replaced quotes 18500 and VAT as repair charges Very poor quality product .Audio is working but video is not working

Repair charges are very high I seek peoples advise what should I do?

Also I advise people not to buy SAMSUNG LCD TV and other products

I PURCHASED A SAMSUNG 20" LCD TFT MONITOR FROM THE COMPUTER ASSOCIATES GAYENDRAGANJ SANJAY COMPLAX GWALIOR DATED ON[protected] rs. 6450 invoice no. 1924, IN WHICH 3YEAR ONSITE WARRANTY .

i have face a problem since 1.5 year (1st complaint(black sport & power problem ) dated on19.8.2011 complaint no. [protected])

i complained many time but not solved my problem on till date ....(i have many complained no.....)

in hindi
agar kahi toda sa be niyay bata ho to mile...

thank'a

saurabh gupta
basemant neel kamal markat naya bazar, lashkar
gwalior
con no. [protected] [protected]

To
The vigilance dept.
Samsung India.
Dear sir/ madam,
We had bought a Samsung GTN 7000 in 2011 and we have lost it with our sim and many vital informations stored in it. It may be dangerous for us and our family and it's IMEI no. Is [protected]********please support us to find it by tracking its location or else if something life threatening happens with us we all will be equally responsible including you as e immediately informed about it to your customer care and lodged an FIR.
Our FIr no.13805/12 dtd.25/10/2012 is not considered by your people for tracking our mobile with Airtel prepaid card no. [protected] is very serious as it may cost us several thousands and more for our handset worth 35000/- and vital informations of our accounts and private docs. Preserved in it. Pls track this immediately to help the law and order restored.
Thanks
Sanjay bhatt
Mumbai.[protected]

I purchased a Samsung handset on 15th,august,2012 for Rs.19,881 from Reliance Digital Store,plot no.27,DT City Centre,Shalimar Bagh,New Delhi-110088.The model is SAMSUNG GALAXY S ADVANCE.
After one month,a problem occured in it that its camera lens had dust from inside part of the lens.I went to the Samsung Service Centre to get it repaired.They repaired it.But again after 3-4 days the same problem occured,i went there one more time and asked them to find out the problem in fon that why it is emmiting dust from inside.Again they did the same thing and just cleaned the lens and return it back.After 5-6 days,my camera lens was again covered with that dust.It means they didn't check out for the problem and just cleaned it and returned me.Now,i need my fon to get REPAIRED NOT JUST CLEAN.It's not even one month passed and my fon is giving such a bad response.Atleast now I want a good and satisfactory service from SAMSUNG as soon as possible.

As per the Samsung product galaxy y cdma has to give battery backup of following details.
Battery Standard
Capacity : 1,200mAh
Talk Time * : Up to 300Mins (5Hrs) * (Keeping Data Connection off)
Stand-by Time * : Upto 160Hrs* * (Keeping Data Connection off)
But,my phone only gives a backup of 8-9hrs in only stand by mode.I have also visited the service center and complained about it they changed the battery but still the problem is continued.

I had purchased Samsung LCD TV on 27/7/12 and its panel got faulty on 1/08/12. I lodged complaint with customer care and it took almost 1 month to rectify the problem. Again same problem recurred on 11/10/12. Now company service center is telling TV is not under warranty. After producing the bill also they are not ready to accept the warranty claim

hello sir, i buy ed a samsung c3312 champ delux mobile in BIG C on may 28- 2012. 10 days ago i dropped my mobile from cot and display is broken when i gave it to the dealer he said warranty doersnt exist for the breakage and i said fine gave it to the repair they charged 800rs bt after three days they are telling that there is problem in touch which costs 1100. touch was perfect when i gave it to them and as i have warranty they are even not replying politely and not repairing it under warranty
please help me

This is regarding samsung galaxy s-2, model no - gt-i9100, imei no - [protected].
I brought this phone on 7 september 2012, and from the 1st day this phone has a problem in the mother board,
When i logged a complain the upgraded the os and gave me saying that there will not be any problem in future
Very next day again i experienced the same problem, and again they asked me for checkup of the phone, the engineer
Name - prashant, who came to the conclusion that there is the problem with mother board, and touch is also not responding,
Now can some one tell me when the samsung has a policy that if there is a problem in the phone with in 4 days samsung will replace the phone,
And when i am saying that problem in phone from 1st day the why the bugger govind is not ready for replacement of the phone and now he is changing his word that my
Eniors has not approved then tell me where is the policy, now this hole asking me that you must have proved me that there was a problem in this phone from 1st day,
Tell me one thing are you paying me so i ll tell u that problem is with mother board...
Samsung people has to fix that where is the problem and when i went to the service center you mr. Satish, manager of the btm service center told me there is a problem
With software not hardware and he did not check anything else with in the time and now this mother is asking me to prove the problem in four days
This hole (Govind) is just bluffing and cheating and changing his word now...

This company it self cheater and bluff master and the people from the company as well...

I will just tell all indian this and nokia is still better that this comapny at least the don't teac people if problem is with mother board.

I had bought Samsung galaxy pop i559 cdma mobile on 15 Feb 2012. [bill no.B-182 dtd.15.2.12,ALFA-VILE PARLE[W]
For 1 week I had no problem than my mobile used to just switch off either while talking or just like that.
I submitted my mobile to Samsung service centre ON 28.2.12 at METRO TELECARE, SHOP NO.2, SHANKAR PRAKASH BLDG, Andheri east. They updated my software and gave me back my mobile the next day yet the very next day it switched off again
I again went [FIRST WEEK OF MARCH] to the service center with my mobile in the switched off mode they said that I should map my sim card. So I got my sim card changed from the reliance center than again for 15 days I had no problem after 15 days again my mobile switched off
so I called the Samsung company TOLL FREE[[protected]] and registered my complaint so they asked me to submit my phone at the service center [METRO TELECARE]again they kept my phone for 1 week and gave it back saying that there was no problem with my handset but my problem still persisted
so I called up the company again and they told me to format my memory card I did that and after that I had absolutely no problem for 1 month and I thought that now all the problems are sorted
One day the handset started vibrating on its own it would vibrate switch off switch on. Ultimately I had to remove the battery to stop the vibration I just don’t know why it started vibrating. Than after 2 days my problem started again so I again called the company TOLL FREE NO. and they told me to submit my handset to the service center which I did I submitted [METRO TELECARE]my handset on 29 may and on 2 June I got a call from the company saying that I can now collect the handset. I collected the handset but realized that nothing had been done to it so I complained again.
I got a call from the company on 5th June and they arranged conference call with the manager of the service center[METRO TELECARE] and after the call was over my handset switched off I immediately call the company and registered my complaint on 5th June and also visited the service center with the switched off handset. He started my handset and returned it back to me saying that the battery was low that is why it switched off but after coming back home I did not charge it but still it was on till next day morning so I don’t think battery low was the problem. Today i.e. 6th June my handset switched off again without any reason it was lying on the table after the last call when I picked it up again to call my brother it was switched off.
I called the company and they told me to submit the handset at the service center which I did. The handset was with them for 1 week and then I was told to pick up my handset with the instruction that I should change my memory card. I bought a new card somewhere around 13-14th June 23, 2012 which is still blank. And my handset has switched off 4 times in last 2 days and 2 times since morning. I have registered a complaint today on toll free no and my reference no is [protected].
After that I had some voice problem in July, if somebody used to call me I could not hear their voice and if I called there was no tune at all but my music player was working. I than gave my mobile to a family friend who is into mobile repairing and he got it repaired at the service center and also got the mother board changed. I got my mobile after a month but again the voice problem began in just one week after I received the handset and at present I have kept it aside and using my old handset. I just don’t know what to do, nobody at the Samsung consumer care was paying any attention last time I called so this time I have not called them and directly contacted you. Please let me know what should I do in my case. MAYA VORA.

To, Dt:23-10-12
Samsung India (P) Ltd,
Sub : replacement of Samsung Plasma 43D-450.
Sir:
I bring it in your notice that we have purchased 1 samsung plasma model as mentioned above Invoice no, SLF02A[protected] Dated 10-07-12 from CROMA Amritsar. From very first day there was a problem in above said Plasma Tv purchased on 10/07/12 the problem was brought in knowledge of Mr. Gaurav Sondhi & all your sight engineer visited our residence and told that these dotes (patches) will be removed automatically by the passing of time but sorry to inform you that the problem is same there & additional line in display also added . Even we asked for upgraded model by paying additional difference amount to pay but the problem is still not solved as we are not interested in repairing this set. So kindly replace or upgrade the TV of the easiest possible & oblige. If you are not replacing your product then we have to proceed for consumer court.

Respected sir/madam,
with the greate regret I am doing this mail to you. My self DR.PINKY G. CHOKSI...
I have purchased SAMSUNG GALAXY Y DUOS S6102 cell phon from surat at 19/09/2012.
At the day of purchase i was having the problem with the back key.I wasnt able to go back by single touch.I have to press the back key 5 to 6 times minimum.N moreover sometimes after pressing so many time wasnt able to go back. I told this to seller he replied that mam this model is having by defult this problem. So i believe him and took away cell home.
Excet after 5 to 6 days, I was anable to talk by phon due to my voice hadnt been heard at the other side. I went to seller & he told me to formate my phon. So WITHIN A WEEK AT 26/09/2012 MY PHON HAD BEEN FORMATED. And your service station employ suggested me not to use rubber Mobile cover in order to avoid this network problem. I have never heard this before that due to mobile cover network problem occurs.
After formating the phon within 3 to 4days I started having problem in running media & fm because they are being off while running themselves & after sometime suddunly restarts.I was having problem in typing the msg. To call whenever i opend keypad, i had pause/blackout for a while and than i can call. Whenever i was opening menu without doing anything i automatically used ti came out on main screen..... AND MANY OTHER SUCH PROBLEM I WAS HAVING AFTER MY 1ST FORMATE.
Again I went to seller' shop. As i knew from before they told me to formate the phon again. I denied to do it again. Then i went to YOUR ADAJAN PATIA SERVICE STATION,SURAT & they told me to formate the phon and told me that they will send my phon to techanical departmente to check. I hand over my phon AGAIN TO FORMATE &TO TECHANICAL CHECK FOR 3DAYS....
Now since 2 to 3days i started to having the same problem again. One addition problem which i was having is VERY VERY POOR BATTERY BACK UP. I am not using any media or fm or net surf and not having long talking by call or msg...Inspite of all this i have to charge my phon 5 to 6 time minimum a day...
Right now My handset is at samsung service center since 4-5days. They are denying to replaced it.
So sir my issue is before completing a mounth i had already did formate twice thought having problem again... I want to be replaced this defected truoblesome piece.....

DR. PINKY G. CHOKSI

I purchased Samsung Galaxy Fit S5670 (IMEI No.: [protected]) on 10/11/2011. Just after 4 months of purchasing problems started coming in this mobile. First it was charging but many applications were opening automatically while mobile was charging. I was unable to do any work/call at that time. These screens were coming up until I remove my mobile from charging. Mobile was not connecting via data cable to laptop. I am using the data cable came with this mobile to connect this to my laptop, i was using Kile software by samsung to connect mobile to my laptop.

The nearest Samsung Service Center is 80 kms away from Kalpakkam. So i was unable to go there for long time. But as the end of warranty period was approaching fast I went to samsung service center: OASIS COMMUNICATION, NO.4/210,KANDANCHAVADI,OMR. There they repaired the mobile and confirmed that now any problem will not come. But after they repaired it, it worked for a few days and then it stopped working at all. Now the mobile is not even starting, it is just showing a blank white screen.

The warranty period will be over by 9/11/2012. This Samsung mobile which cost me around 10000 Rs. even 1 year is not over and so many problems are coming.

The Samsung Service Center people are not repairing the mobile permanently. I feel that at Service Center they are giving some temporary solution so that somehow the warranty period can be completed and after that they can charge for their services also.

Now i don't know, what shall i do now. Shall i again go to the Service center which is 80 kms away from my home. This will waste both my time and money. I doubt that they will give any permanent solution. Again they will temporarily make it work for another 1-2 months somehow so that warranty period can be over and give it back to me.

On 16th oct 2012 i buied samsung tab p3100 from a dealer of dhanbad jharkhand ,he told me a bluetooth headset will given with it after rasistering its imei no. to its website,but when i tried to rasister it,its fails.next day i went to the dealer informed the issue,he told the offer is ended.the offer is not given to u.so i want to inform u about the unfair done with me.plz help me.help is needed.....

Dear all
Please do not purchase any mobile in Sangeetha mobiles situated at Rajakeelpakkam, Chennai, The staffs working in their concern are cheating and forgery, the mobiles their sold are all reconditioned mobile. I bought Samsung B7722 mobile on 2-9-12, on the day of purchase onward it was not working, they got the signature from the warranty certificate(fake document) during purchase after that they said the they are not responsible for that mobile and told me to go to service center.

I found some brilliant service engineers in Mobile india Samsung service center at Tambaram Sanatorium, they are serviced my mobile for 13 times. But still the mobile is not working. I have lost Rs. 11000 for this mobile.

I already sent legal notice for Sangeetha mobile and Samsung centre but both are they refused the notice, and working in the manufacturing and sales of the useless mobiles like this.
So her after dont buy Samsung mobiles and dont prefer the mobile show room Sangeetha. Thank u for your services




Regards
Arun

dear sir
i have purchase a samsung air condation on 31 mar 2012 but the a.c. creata some problem from 20 days i have complain in udaipur office but your officers have told the will not repair for 7 days and my complain number is [protected]

Few days ago i have buyed a galaxy SII(GT-I9100LKAIND) android version 4.0.3.Yesterday i got a update,firmware version from kies 4.0.4.To update the same,i connected my mobile with my PC & after few minutes it was disconnected due to losening of data cable.And then my Android OS got crashed.Then i visited your authorised samsung service center M/S unique service,Durgapur.When i told my whole problem to the service center,they made a bill of Rs.170 inspite of my phone being in warranty period.After paying the bill in my warranty peroid & their service i got older version of android OS from them i.e; 4.0.3(I9100DDKL1) (i think that is more old baseband version than my previous version).After seeing their android OS installed in my phone with the older version of OS,i told them about the new version which i saw in kies.After hearing that,they made an argument with us & opposed our saying about the newer version of OS.Besides that they also behaved very badly & rudely with us.I never ever have been in such an awkward position in any other customer service offices. I,kindly request you please look into the matter & solve my problem as as fast as possible.

Ihave a samsung mobile gt-19100LKAINU , emi-359021/04/029660/3 . I gave the above mobile for service as it was not charging properly and the service centre informed us that they will inform us by phone after the set is ready , they demanded for the bill since i was not possession of the bill at the time of the service they said it is out of warranty. I pleaded them that the bill will be given when I will take the delivery. But tu surpise the lady who took the set wrote in the service request that is out of warranty and without the techinician seeing the mobile how come the girl who doesnt know even proper english came to the conclussion that it is water logged.. At the time of complaint it was written auto charging / not charging and when I took the delivery It was written mic andmodule changed. They also informed me that I need to pay Rs,1400 as repair charges., I objected to it saying I have the bill and it is covered under warranty, but they said the set will be given only if i pay the amount, I rightly paid the amount as I was in need of the set. I am in possession of all the service documents of samsung that is work order, spare parts , the bill which is not properly accounted and billed by the them.
Therefore i request u to refund the amount and declare that the set is covered under warranty,

rgds
vikram

Dear Sir,

I had purchased Samsung S6802 dual sim phone on 29th July 2012. The phone has not been functioning properly since then. The authorised service centre in Dadar formatted the phone and still it did not work. Then they also changed the motherboard but the problem persists.

I am working in Lower Parel. The phone doesn't work in the office. The sim if I use it in another phone it works absolutely fine. I have also changed my sim card but the problem is not with the service provider but with the phone.

I seek an immediate replacement of the same.

Beware Of Samsung India's Twitter Contests, they are BIG FRAUD.

Hi,


I’m a resident of Mumbai & a regular twitter user. I love to tweet on various topics & most importantly I like to participate in many twitter contests hosted by various twitter handles on the micro blogging site twitter. I have won many contests on twitter & also I have lost many. But it’s always fun to be a part of it. Many of these contests are genuine & the hosts play fair enough to choose well deserving contestants, but there are many FRAUDS & CHEATS on twitter who fool thse common people by organizing quizzes & contests on twitter and later make their own people as winners. One such FRAUD I came across is Samsung Mobile India (twitter handle: @Samsung_India) with their bio as
“This is the official India account of Samsung Mobile. We look forward to interacting with you. India • http://www.samsung.com/in/”



Samsung India organized a twitter contest on the 8th of Oct 2012. Here are few of their tweets,

8th October 2012:
Samsung Mobile India @Samsung_India : WIN a Note II. Tweet how you would use the power of #EasyClip in the Note II as many times as you can to win. Use #BeCreative.
Samsung Mobile India @Samsung_India : Use #BeCreative & tweet how you would use the creative power of#EasyClip in the Note II as many times as you can to WIN the Note II.
12th October 2012:
Samsung Mobile India @Samsung_India : #BeCreative & tell us what you would do with the creative power of#EasyClip. The more you tweet, the more are chances of winning a Note II
13th October 2012:
Samsung Mobile India @Samsung_India : Tell us how you would use the creative power of #EasyClip & maximum number of creative tweets would win a Note II. Use #BeCreative
Samsung Mobile India @Samsung_India : The more you tweet, better are your chances of winning the Note II. Use#BeCreative & tell us what you would do with the power of #EasyClip
14th October 2012:
Samsung Mobile India @Samsung_India : What would you do if you had the power of #EasyClip? Use #BeCreative & tweet as many creative answers as you can to win the NOTE II.
17th October 2012:
Samsung Mobile India @Samsung_India : Increase your chances of winning the Note II, by tweeting more & being creative! Remember to use #BeCreative
18th October 2012:
Samsung Mobile India @Samsung_India : Congratulations @SUBRAYA on tweeting the maximum number of creative tweets for creative power of #EasyClip & winning a NOTE II



Samsung Mobile India declared Subraya Assoldekar (twitter handle: @SUBRAYA) as the contest winner. But if you have a closer look at Subray’s twitter profile, you will find things which are hard to digest. Subraya’s tweets are protected & only confirmed followers have access to his Tweets and complete profile. He has only 6 followers & he is following 15 people on twitter with his total tweets close to 2,820. So this proves that he is fairly new or in other words a newly created account. The Contest organized by Samsung Mobile India @Samsung_India ran for 10 whole days i.e; from 8th Oct 2012 to 18th Oct 2012. Many people including me tweeted thousands of creative tweets regarding the same. But when Samsung Mobile India declared the winner on 18th Oct 2012 clearly showed how BIG FRAUDS they were in choosing a winner, who never exists. They choose a FAKE account holder on twitter who has his tweets protected. First thing if it’s an open contest how can they choose a winner with protected tweets? It clearly shows that Samsung Mobile India purposely created a fake account & made his tweets protected to hide the transparency in the contest. Many contestants including me spent whole 10 days tweeting regarding the contest and Samsung Mobile India choose a FAKE account as winner.



Following are few of the Tweets in response to the winner.

Sammy 【ツ】 ‏@Deckle_Edge : @Samsung_India Was it about maximum tweets? The account is a fake account by the way.
Anita Swain ‏@anitaexplorer : @Samsung_India Strange that not 1 'creative tweet' of d winner of#EasyClip - @subraya is amongst d TopTweets. Wonder what#BeCreative means
Suииy Dhaиoe ‏@iSunnyDhanoe : @Samsung_India @subraya protected tweets,let him make his TweetsVisible so we can c if its a FairDecision.Let it b a TRANSPARENT COMPETITION
Jennifer D'souza ‏@DsouzaJennifer : @Deckle_Edge Hain na..? It's clear..It's a FAKE A/c !! What if the contest is Rigged? @Samsung_India
Sammy 【ツ】 ‏@Deckle_Edge : @DsouzaJennifer A clear possibility is there. @Samsung_India , like many other handles should have run a sanity check! Pity!
Raj Jadhav ‏@therajjadhav : @Samsung_India I dint even see that persons name or tweets apart from @anitaexplorer n @iSunnyDhanoe n db crickrtlover n varun n puneet
Anita Swain ‏@anitaexplorer : @therajjadhav #EasyClip went on 4 max time+got max participation & @Samsung_India decided a winner late with protected tweets :) #BeCreative
Suииy Dhaиoe ‏@iSunnyDhanoe : @Samsung_India The Guys who are managing this handle are themselves Corrupt...and thy want us to #BeCreative. 1st stick to ur own words.
Avinash Mendha ‏@avinashmendha : @anitaexplorer @Samsung_India @subraya Their decisions are biased... so why put up contests ?? i seriously feel like abusing u guys..
Anita Swain ‏@anitaexplorer : @iSunnyDhanoe @subraya @therajjadhav True. There must be transparency. Didn't expect this from @Samsung_India . Dedicated 8 days #BeCreative
Anand Bambhania ‏@amb1networks : @anitaexplorer @Samsung_India @subraya His tweets are protected so we have no way to check :( #wasteoftime#lessonlearned
Anita Swain ‏@anitaexplorer : @amb1networks Yes. That's being incredibly silly thinking u r creative 2 win Note II easily! #BeFoolish @[protected]@subraya
Anita Swain ‏@anitaexplorer : @avinashmendha We take part in contests with good faith & devote serious time & effort. @Samsung_India @subraya This is incredibly creative?
Avinash Mendha ‏@avinashmendha : @anitaexplorer @Samsung_India @subraya guys... an explanation ... or show the tweets tweeted by the winner ...



I’m writing this complaint on the Consumer Forum just to open the eyes of all those innocent peoples who waste their precious time on such FAKE contests. It’s a kind of SCAM or CORRUPTION that is been carried out on a small scale by those people who are handling the twitter account of such big firm. So it’s not the company but the people underneath those big names who do such kind of scams. Not all contest are FAKE, some are really genuine and are working with utmost transparency. But people who are involved in such types of SCAMS & CORRUPTION should be banned from the Social Networking Sites like Facebook & Twitter. I would like to have a reply from the Samsung India Management Team about who these guys are who are managing your twitter handle, because I know it’s not the company who is involved in such types of FRAUDS & SCAMS but the people sitting at the wrong places. I’m a proud owner of my SAMSUNG GALAXY S2 and loyal customer of SAMSUNG Mobiles & Appliances for many years and I really respect SAMSUNG’s credibility & great responsibility towards their customers, but I would want to suggest them to have a look into their loopholes who are cheating the common people and even their own Firm.
Thanking You in Anticipation & looking forward to an investigation from the Samsung India Officials into this matter.



With Regards,
Sunny Dhanoe

i was given my handset on 24/09/2012 on Samsung service cell solution # 43, service road, domulur layout, Bangalore-71, for Bluetooth problem and camera working but take time . I gone there 3 times that they called me hand set is ready when i gone they and i check its was same problem i ask them. they are telling i want to check once more . every time they are doing like that only. but still i will not received any phone call from they side. when i will call they will tell when it is ready we will called you. but still i m not getting any call today is 18/10/2012 pl z make me as early as possible revived my hand set.

Thank you