Samsung India Complaints & Reviews

To
Regional Manager
Samsung India

Dear Sir/Madam
I am rajesh from visakhapatnam lost week i went to Galaxy show room in gajuwaka, They displayed 32'' led series 4 ( 4000 & 4003 ) the sales men suggests me for 4000 model and i finalize the same model.But , after installation at home the model was changed and they give me 4003 model and billed also for 4003, after finding this problem i went to show room and they bother me and they should not give proper response and this is 100 % technical persons mistake.
Kindly check this and make me favorably my contact no [protected].
Thank you

Hi Sir,
We have purchased samsung washing machine model no-WT9201EC, S/N -W1275ZBBB0132 on dated 31 jan, 2012 from M/s Electronic world, panipat. From last two months, we are facing major problem with this machine as its damaging our clothes. We have registered complaints many times thru local dealer from where we have purchased this machine as well as thru call centre also, but till date your executive has not been able to give solution for this issue. We request you too look into this as we have not been able to use this from quite some time.

Regards
Neha
+91 [protected]

samsung customer care are the worst service providers in india.they always cheat.
there was a spot on my samsung wave 2 display during my warranty period. i submitted it to jhansi samsung care. one month warranty was remaining. they called me on the last day of my warranty period. i checked my phone but the problem was not resolved. they told me to give them the complaint slip and go home with the faulty phone.i told them that i will fire a complaint against them.then they stopped me and take my phone inside the room and changed the display and gave it to me.i checked and the previous problem was resolved.so i returned back to home. after using my phone for 1 day, i found that a small part of display's touch is not responding.
when i reached again to them. they told me that nothing can happen because warranty has ended.
they had actually replaced a faulty display with another old faulty display.
now i will file a complaint against samsung.
think before purchasing a samsung phone.

Sir,
I purchased a whirlpool washing machine from Reliance Digital, Gurgaon, whose details are given below: -
Model - WHITEMAGIC PRO XL 800H
Colour - Cherry Red
S. No. - INF[protected]
Model No. -11585
Date of Mfg. - 04 Feb 2010
Date Of Purchase - 02/03/2010
I am writing this mail to you because I'm tired a lot by calling and calling your customer care again and again. And all the response I got from there is not at all satisfactory.
It has been more than 45 days that I'm not able to use the machine. The problem arose firstly on or around 2nd September 2012 which caused the panel to stop working. I called your customer care and the guy came and told me that the panel is faulty and as I already had subscribed for the AMC for 2 years VIDE APPLICATION FORM CUM RECEIPT NO. 80676 dated 26/11/10 for the period of 03/03/12 till 02/03/14. He changed the panel after a follow up for 3-4 days.
After he changed the panel, when I turned on the machine, the panel again went down and stopped working. Again a long follow up and complaints for more than 8-9 days lead to the change of the panel again. After that the machine worked well for just 6-7 days and again the panel stopped working again. A series of complaints are going from my side again n again and I'm facing a lot of problems because of the machine. I think your engineers are installing a new panel, I think they install an older one that's why the panel goes off again n again.
Please look into the matter and ask your engineer to fix a fresh and new panel which works fine or I request you to replace my washing machine, so that I may not be disturbed due to such silly problems again n again
Thanks n regards
Manglesh Dua
[protected]
R/o 18/13, second floor, Ashok Nagar,
New Delhi -110018

i had purchased a new Samsung Galaxy Ace Duos mobile phone from Rajesh Telecoms, G-3, R.G.Complex Comm. Centre, Sec.8, Rohini, Delhi-110085 on 4-7-2012 vide invoice no. 1131. from the first day it was not working properly. It got hanged, restarted
many times during the use. battery was very poor. there was talk time of only 1.30 hours (without use of internet, listening music and playing games) inspite the company claims that talk time is app. 5 hours. i gave my handset to the co.'s authorised service centre Lakshya, Pitampura, Delhi 2 times
vide job card nos. BA12/141042 and BA12/141246. They resolved the problem of hanging but could not resolve the problem of auto restarting and
poor battery. i have got very frustrated and do not want to retain the handset. you are requested to please help me to resolve the matter.

I HAVE PURCHASED A MICROWAVE OVEN MODEL NO.CE104VD-8/X72 ON DT.02.03.2011 BILL NO.1223 FROM MANISHA ELECTRONICS SAWAI MADHOPUR. THIS OVEN IS NOT WORKING PROPERLY SINCE STARTING. I HAVE COMPLAINTS ABOUT THIS MANY TIMES IN CUSTOMER CARE OF SAMSUNG. THEY HAD REPLACED THE PARTS AFTER SIX AND SEVEN MONTHS AND THEN ALSO THE PROBLEM OF HEATING CONTINEOUS. NOW THEY ARE SAYING THAT IT IS OUT OF WARRENTY.WE ARE DEMANDING THAT IT SHOULD BE REPLACED.
JINESH KUMAR JAIN
3/79 SHIVAJI NAGAR HOUSING BOARD SAWAI MADHOPUR
MOBLE NO.[protected], [protected]

Dear sir /mam,
my both phones model samsung galaxy ace and nokia 5800 stolen from my room at k90 new mahavir nagar at 9th of october 2012, please help me out to track my phone with emei no. (359236/04/456887/8) model (Samsung galaxy ace 5830). i already made a fir at tilak nagar police station, so please help me to track my phone and find out the thief behind this.
if any information you have found please contact me at
name- jainendra kumar
e-mail - jay.[protected]@gmail.com
phone no.- [protected] & [protected].

I purchased a 32LCD SAMSUNG TV 3 YEARS AGO FROM AN AUTHORISED DEALER IN EAST DELHI.Less than 3 yrs and I have a problem TV IS NOT WORKING Engineer says lcd panel is to be replaced quotes 18500 and VAT as repair charges Very poor quality product .Audio is working but video is not working

Repair charges are very high I seek peoples advise what should I do?

Also I advise people not to buy SAMSUNG LCD TV and other products

I PURCHASED A SAMSUNG 20" LCD TFT MONITOR FROM THE COMPUTER ASSOCIATES GAYENDRAGANJ SANJAY COMPLAX GWALIOR DATED ON[protected] rs. 6450 invoice no. 1924, IN WHICH 3YEAR ONSITE WARRANTY .

i have face a problem since 1.5 year (1st complaint(black sport & power problem ) dated on19.8.2011 complaint no. [protected])

i complained many time but not solved my problem on till date ....(i have many complained no.....)

in hindi
agar kahi toda sa be niyay bata ho to mile...

thank'a

saurabh gupta
basemant neel kamal markat naya bazar, lashkar
gwalior
con no. [protected] [protected]

To
The vigilance dept.
Samsung India.
Dear sir/ madam,
We had bought a Samsung GTN 7000 in 2011 and we have lost it with our sim and many vital informations stored in it. It may be dangerous for us and our family and it's IMEI no. Is [protected]********please support us to find it by tracking its location or else if something life threatening happens with us we all will be equally responsible including you as e immediately informed about it to your customer care and lodged an FIR.
Our FIr no.13805/12 dtd.25/10/2012 is not considered by your people for tracking our mobile with Airtel prepaid card no. [protected] is very serious as it may cost us several thousands and more for our handset worth 35000/- and vital informations of our accounts and private docs. Preserved in it. Pls track this immediately to help the law and order restored.
Thanks
Sanjay bhatt
Mumbai.[protected]

I purchased a Samsung handset on 15th,august,2012 for Rs.19,881 from Reliance Digital Store,plot no.27,DT City Centre,Shalimar Bagh,New Delhi-110088.The model is SAMSUNG GALAXY S ADVANCE.
After one month,a problem occured in it that its camera lens had dust from inside part of the lens.I went to the Samsung Service Centre to get it repaired.They repaired it.But again after 3-4 days the same problem occured,i went there one more time and asked them to find out the problem in fon that why it is emmiting dust from inside.Again they did the same thing and just cleaned the lens and return it back.After 5-6 days,my camera lens was again covered with that dust.It means they didn't check out for the problem and just cleaned it and returned me.Now,i need my fon to get REPAIRED NOT JUST CLEAN.It's not even one month passed and my fon is giving such a bad response.Atleast now I want a good and satisfactory service from SAMSUNG as soon as possible.

As per the Samsung product galaxy y cdma has to give battery backup of following details.
Battery Standard
Capacity : 1,200mAh
Talk Time * : Up to 300Mins (5Hrs) * (Keeping Data Connection off)
Stand-by Time * : Upto 160Hrs* * (Keeping Data Connection off)
But,my phone only gives a backup of 8-9hrs in only stand by mode.I have also visited the service center and complained about it they changed the battery but still the problem is continued.

I had purchased Samsung LCD TV on 27/7/12 and its panel got faulty on 1/08/12. I lodged complaint with customer care and it took almost 1 month to rectify the problem. Again same problem recurred on 11/10/12. Now company service center is telling TV is not under warranty. After producing the bill also they are not ready to accept the warranty claim

hello sir, i buy ed a samsung c3312 champ delux mobile in BIG C on may 28- 2012. 10 days ago i dropped my mobile from cot and display is broken when i gave it to the dealer he said warranty doersnt exist for the breakage and i said fine gave it to the repair they charged 800rs bt after three days they are telling that there is problem in touch which costs 1100. touch was perfect when i gave it to them and as i have warranty they are even not replying politely and not repairing it under warranty
please help me

This is regarding samsung galaxy s-2, model no - gt-i9100, imei no - [protected].
I brought this phone on 7 september 2012, and from the 1st day this phone has a problem in the mother board,
When i logged a complain the upgraded the os and gave me saying that there will not be any problem in future
Very next day again i experienced the same problem, and again they asked me for checkup of the phone, the engineer
Name - prashant, who came to the conclusion that there is the problem with mother board, and touch is also not responding,
Now can some one tell me when the samsung has a policy that if there is a problem in the phone with in 4 days samsung will replace the phone,
And when i am saying that problem in phone from 1st day the why the bugger govind is not ready for replacement of the phone and now he is changing his word that my
Eniors has not approved then tell me where is the policy, now this hole asking me that you must have proved me that there was a problem in this phone from 1st day,
Tell me one thing are you paying me so i ll tell u that problem is with mother board...
Samsung people has to fix that where is the problem and when i went to the service center you mr. Satish, manager of the btm service center told me there is a problem
With software not hardware and he did not check anything else with in the time and now this mother is asking me to prove the problem in four days
This hole (Govind) is just bluffing and cheating and changing his word now...

This company it self cheater and bluff master and the people from the company as well...

I will just tell all indian this and nokia is still better that this comapny at least the don't teac people if problem is with mother board.

I had bought Samsung galaxy pop i559 cdma mobile on 15 Feb 2012. [bill no.B-182 dtd.15.2.12,ALFA-VILE PARLE[W]
For 1 week I had no problem than my mobile used to just switch off either while talking or just like that.
I submitted my mobile to Samsung service centre ON 28.2.12 at METRO TELECARE, SHOP NO.2, SHANKAR PRAKASH BLDG, Andheri east. They updated my software and gave me back my mobile the next day yet the very next day it switched off again
I again went [FIRST WEEK OF MARCH] to the service center with my mobile in the switched off mode they said that I should map my sim card. So I got my sim card changed from the reliance center than again for 15 days I had no problem after 15 days again my mobile switched off
so I called the Samsung company TOLL FREE[[protected]] and registered my complaint so they asked me to submit my phone at the service center [METRO TELECARE]again they kept my phone for 1 week and gave it back saying that there was no problem with my handset but my problem still persisted
so I called up the company again and they told me to format my memory card I did that and after that I had absolutely no problem for 1 month and I thought that now all the problems are sorted
One day the handset started vibrating on its own it would vibrate switch off switch on. Ultimately I had to remove the battery to stop the vibration I just don’t know why it started vibrating. Than after 2 days my problem started again so I again called the company TOLL FREE NO. and they told me to submit my handset to the service center which I did I submitted [METRO TELECARE]my handset on 29 may and on 2 June I got a call from the company saying that I can now collect the handset. I collected the handset but realized that nothing had been done to it so I complained again.
I got a call from the company on 5th June and they arranged conference call with the manager of the service center[METRO TELECARE] and after the call was over my handset switched off I immediately call the company and registered my complaint on 5th June and also visited the service center with the switched off handset. He started my handset and returned it back to me saying that the battery was low that is why it switched off but after coming back home I did not charge it but still it was on till next day morning so I don’t think battery low was the problem. Today i.e. 6th June my handset switched off again without any reason it was lying on the table after the last call when I picked it up again to call my brother it was switched off.
I called the company and they told me to submit the handset at the service center which I did. The handset was with them for 1 week and then I was told to pick up my handset with the instruction that I should change my memory card. I bought a new card somewhere around 13-14th June 23, 2012 which is still blank. And my handset has switched off 4 times in last 2 days and 2 times since morning. I have registered a complaint today on toll free no and my reference no is [protected].
After that I had some voice problem in July, if somebody used to call me I could not hear their voice and if I called there was no tune at all but my music player was working. I than gave my mobile to a family friend who is into mobile repairing and he got it repaired at the service center and also got the mother board changed. I got my mobile after a month but again the voice problem began in just one week after I received the handset and at present I have kept it aside and using my old handset. I just don’t know what to do, nobody at the Samsung consumer care was paying any attention last time I called so this time I have not called them and directly contacted you. Please let me know what should I do in my case. MAYA VORA.

To, Dt:23-10-12
Samsung India (P) Ltd,
Sub : replacement of Samsung Plasma 43D-450.
Sir:
I bring it in your notice that we have purchased 1 samsung plasma model as mentioned above Invoice no, SLF02A[protected] Dated 10-07-12 from CROMA Amritsar. From very first day there was a problem in above said Plasma Tv purchased on 10/07/12 the problem was brought in knowledge of Mr. Gaurav Sondhi & all your sight engineer visited our residence and told that these dotes (patches) will be removed automatically by the passing of time but sorry to inform you that the problem is same there & additional line in display also added . Even we asked for upgraded model by paying additional difference amount to pay but the problem is still not solved as we are not interested in repairing this set. So kindly replace or upgrade the TV of the easiest possible & oblige. If you are not replacing your product then we have to proceed for consumer court.

Respected sir/madam,
with the greate regret I am doing this mail to you. My self DR.PINKY G. CHOKSI...
I have purchased SAMSUNG GALAXY Y DUOS S6102 cell phon from surat at 19/09/2012.
At the day of purchase i was having the problem with the back key.I wasnt able to go back by single touch.I have to press the back key 5 to 6 times minimum.N moreover sometimes after pressing so many time wasnt able to go back. I told this to seller he replied that mam this model is having by defult this problem. So i believe him and took away cell home.
Excet after 5 to 6 days, I was anable to talk by phon due to my voice hadnt been heard at the other side. I went to seller & he told me to formate my phon. So WITHIN A WEEK AT 26/09/2012 MY PHON HAD BEEN FORMATED. And your service station employ suggested me not to use rubber Mobile cover in order to avoid this network problem. I have never heard this before that due to mobile cover network problem occurs.
After formating the phon within 3 to 4days I started having problem in running media & fm because they are being off while running themselves & after sometime suddunly restarts.I was having problem in typing the msg. To call whenever i opend keypad, i had pause/blackout for a while and than i can call. Whenever i was opening menu without doing anything i automatically used ti came out on main screen..... AND MANY OTHER SUCH PROBLEM I WAS HAVING AFTER MY 1ST FORMATE.
Again I went to seller' shop. As i knew from before they told me to formate the phon again. I denied to do it again. Then i went to YOUR ADAJAN PATIA SERVICE STATION,SURAT & they told me to formate the phon and told me that they will send my phon to techanical departmente to check. I hand over my phon AGAIN TO FORMATE &TO TECHANICAL CHECK FOR 3DAYS....
Now since 2 to 3days i started to having the same problem again. One addition problem which i was having is VERY VERY POOR BATTERY BACK UP. I am not using any media or fm or net surf and not having long talking by call or msg...Inspite of all this i have to charge my phon 5 to 6 time minimum a day...
Right now My handset is at samsung service center since 4-5days. They are denying to replaced it.
So sir my issue is before completing a mounth i had already did formate twice thought having problem again... I want to be replaced this defected truoblesome piece.....

DR. PINKY G. CHOKSI

I purchased Samsung Galaxy Fit S5670 (IMEI No.: [protected]) on 10/11/2011. Just after 4 months of purchasing problems started coming in this mobile. First it was charging but many applications were opening automatically while mobile was charging. I was unable to do any work/call at that time. These screens were coming up until I remove my mobile from charging. Mobile was not connecting via data cable to laptop. I am using the data cable came with this mobile to connect this to my laptop, i was using Kile software by samsung to connect mobile to my laptop.

The nearest Samsung Service Center is 80 kms away from Kalpakkam. So i was unable to go there for long time. But as the end of warranty period was approaching fast I went to samsung service center: OASIS COMMUNICATION, NO.4/210,KANDANCHAVADI,OMR. There they repaired the mobile and confirmed that now any problem will not come. But after they repaired it, it worked for a few days and then it stopped working at all. Now the mobile is not even starting, it is just showing a blank white screen.

The warranty period will be over by 9/11/2012. This Samsung mobile which cost me around 10000 Rs. even 1 year is not over and so many problems are coming.

The Samsung Service Center people are not repairing the mobile permanently. I feel that at Service Center they are giving some temporary solution so that somehow the warranty period can be completed and after that they can charge for their services also.

Now i don't know, what shall i do now. Shall i again go to the Service center which is 80 kms away from my home. This will waste both my time and money. I doubt that they will give any permanent solution. Again they will temporarily make it work for another 1-2 months somehow so that warranty period can be over and give it back to me.

On 16th oct 2012 i buied samsung tab p3100 from a dealer of dhanbad jharkhand ,he told me a bluetooth headset will given with it after rasistering its imei no. to its website,but when i tried to rasister it,its fails.next day i went to the dealer informed the issue,he told the offer is ended.the offer is not given to u.so i want to inform u about the unfair done with me.plz help me.help is needed.....