Samsung India Complaints & Reviews

Dear all
Please do not purchase any mobile in Sangeetha mobiles situated at Rajakeelpakkam, Chennai, The staffs working in their concern are cheating and forgery, the mobiles their sold are all reconditioned mobile. I bought Samsung B7722 mobile on 2-9-12, on the day of purchase onward it was not working, they got the signature from the warranty certificate(fake document) during purchase after that they said the they are not responsible for that mobile and told me to go to service center.

I found some brilliant service engineers in Mobile india Samsung service center at Tambaram Sanatorium, they are serviced my mobile for 13 times. But still the mobile is not working. I have lost Rs. 11000 for this mobile.

I already sent legal notice for Sangeetha mobile and Samsung centre but both are they refused the notice, and working in the manufacturing and sales of the useless mobiles like this.
So her after dont buy Samsung mobiles and dont prefer the mobile show room Sangeetha. Thank u for your services




Regards
Arun

dear sir
i have purchase a samsung air condation on 31 mar 2012 but the a.c. creata some problem from 20 days i have complain in udaipur office but your officers have told the will not repair for 7 days and my complain number is [protected]

Few days ago i have buyed a galaxy SII(GT-I9100LKAIND) android version 4.0.3.Yesterday i got a update,firmware version from kies 4.0.4.To update the same,i connected my mobile with my PC & after few minutes it was disconnected due to losening of data cable.And then my Android OS got crashed.Then i visited your authorised samsung service center M/S unique service,Durgapur.When i told my whole problem to the service center,they made a bill of Rs.170 inspite of my phone being in warranty period.After paying the bill in my warranty peroid & their service i got older version of android OS from them i.e; 4.0.3(I9100DDKL1) (i think that is more old baseband version than my previous version).After seeing their android OS installed in my phone with the older version of OS,i told them about the new version which i saw in kies.After hearing that,they made an argument with us & opposed our saying about the newer version of OS.Besides that they also behaved very badly & rudely with us.I never ever have been in such an awkward position in any other customer service offices. I,kindly request you please look into the matter & solve my problem as as fast as possible.

Ihave a samsung mobile gt-19100LKAINU , emi-359021/04/029660/3 . I gave the above mobile for service as it was not charging properly and the service centre informed us that they will inform us by phone after the set is ready , they demanded for the bill since i was not possession of the bill at the time of the service they said it is out of warranty. I pleaded them that the bill will be given when I will take the delivery. But tu surpise the lady who took the set wrote in the service request that is out of warranty and without the techinician seeing the mobile how come the girl who doesnt know even proper english came to the conclussion that it is water logged.. At the time of complaint it was written auto charging / not charging and when I took the delivery It was written mic andmodule changed. They also informed me that I need to pay Rs,1400 as repair charges., I objected to it saying I have the bill and it is covered under warranty, but they said the set will be given only if i pay the amount, I rightly paid the amount as I was in need of the set. I am in possession of all the service documents of samsung that is work order, spare parts , the bill which is not properly accounted and billed by the them.
Therefore i request u to refund the amount and declare that the set is covered under warranty,

rgds
vikram

Dear Sir,

I had purchased Samsung S6802 dual sim phone on 29th July 2012. The phone has not been functioning properly since then. The authorised service centre in Dadar formatted the phone and still it did not work. Then they also changed the motherboard but the problem persists.

I am working in Lower Parel. The phone doesn't work in the office. The sim if I use it in another phone it works absolutely fine. I have also changed my sim card but the problem is not with the service provider but with the phone.

I seek an immediate replacement of the same.

Beware Of Samsung India's Twitter Contests, they are BIG FRAUD.

Hi,


I’m a resident of Mumbai & a regular twitter user. I love to tweet on various topics & most importantly I like to participate in many twitter contests hosted by various twitter handles on the micro blogging site twitter. I have won many contests on twitter & also I have lost many. But it’s always fun to be a part of it. Many of these contests are genuine & the hosts play fair enough to choose well deserving contestants, but there are many FRAUDS & CHEATS on twitter who fool thse common people by organizing quizzes & contests on twitter and later make their own people as winners. One such FRAUD I came across is Samsung Mobile India (twitter handle: @Samsung_India) with their bio as
“This is the official India account of Samsung Mobile. We look forward to interacting with you. India • http://www.samsung.com/in/”



Samsung India organized a twitter contest on the 8th of Oct 2012. Here are few of their tweets,

8th October 2012:
Samsung Mobile India @Samsung_India : WIN a Note II. Tweet how you would use the power of #EasyClip in the Note II as many times as you can to win. Use #BeCreative.
Samsung Mobile India @Samsung_India : Use #BeCreative & tweet how you would use the creative power of#EasyClip in the Note II as many times as you can to WIN the Note II.
12th October 2012:
Samsung Mobile India @Samsung_India : #BeCreative & tell us what you would do with the creative power of#EasyClip. The more you tweet, the more are chances of winning a Note II
13th October 2012:
Samsung Mobile India @Samsung_India : Tell us how you would use the creative power of #EasyClip & maximum number of creative tweets would win a Note II. Use #BeCreative
Samsung Mobile India @Samsung_India : The more you tweet, better are your chances of winning the Note II. Use#BeCreative & tell us what you would do with the power of #EasyClip
14th October 2012:
Samsung Mobile India @Samsung_India : What would you do if you had the power of #EasyClip? Use #BeCreative & tweet as many creative answers as you can to win the NOTE II.
17th October 2012:
Samsung Mobile India @Samsung_India : Increase your chances of winning the Note II, by tweeting more & being creative! Remember to use #BeCreative
18th October 2012:
Samsung Mobile India @Samsung_India : Congratulations @SUBRAYA on tweeting the maximum number of creative tweets for creative power of #EasyClip & winning a NOTE II



Samsung Mobile India declared Subraya Assoldekar (twitter handle: @SUBRAYA) as the contest winner. But if you have a closer look at Subray’s twitter profile, you will find things which are hard to digest. Subraya’s tweets are protected & only confirmed followers have access to his Tweets and complete profile. He has only 6 followers & he is following 15 people on twitter with his total tweets close to 2,820. So this proves that he is fairly new or in other words a newly created account. The Contest organized by Samsung Mobile India @Samsung_India ran for 10 whole days i.e; from 8th Oct 2012 to 18th Oct 2012. Many people including me tweeted thousands of creative tweets regarding the same. But when Samsung Mobile India declared the winner on 18th Oct 2012 clearly showed how BIG FRAUDS they were in choosing a winner, who never exists. They choose a FAKE account holder on twitter who has his tweets protected. First thing if it’s an open contest how can they choose a winner with protected tweets? It clearly shows that Samsung Mobile India purposely created a fake account & made his tweets protected to hide the transparency in the contest. Many contestants including me spent whole 10 days tweeting regarding the contest and Samsung Mobile India choose a FAKE account as winner.



Following are few of the Tweets in response to the winner.

Sammy 【ツ】 ‏@Deckle_Edge : @Samsung_India Was it about maximum tweets? The account is a fake account by the way.
Anita Swain ‏@anitaexplorer : @Samsung_India Strange that not 1 'creative tweet' of d winner of#EasyClip - @subraya is amongst d TopTweets. Wonder what#BeCreative means
Suииy Dhaиoe ‏@iSunnyDhanoe : @Samsung_India @subraya protected tweets,let him make his TweetsVisible so we can c if its a FairDecision.Let it b a TRANSPARENT COMPETITION
Jennifer D'souza ‏@DsouzaJennifer : @Deckle_Edge Hain na..? It's clear..It's a FAKE A/c !! What if the contest is Rigged? @Samsung_India
Sammy 【ツ】 ‏@Deckle_Edge : @DsouzaJennifer A clear possibility is there. @Samsung_India , like many other handles should have run a sanity check! Pity!
Raj Jadhav ‏@therajjadhav : @Samsung_India I dint even see that persons name or tweets apart from @anitaexplorer n @iSunnyDhanoe n db crickrtlover n varun n puneet
Anita Swain ‏@anitaexplorer : @therajjadhav #EasyClip went on 4 max time+got max participation & @Samsung_India decided a winner late with protected tweets :) #BeCreative
Suииy Dhaиoe ‏@iSunnyDhanoe : @Samsung_India The Guys who are managing this handle are themselves Corrupt...and thy want us to #BeCreative. 1st stick to ur own words.
Avinash Mendha ‏@avinashmendha : @anitaexplorer @Samsung_India @subraya Their decisions are biased... so why put up contests ?? i seriously feel like abusing u guys..
Anita Swain ‏@anitaexplorer : @iSunnyDhanoe @subraya @therajjadhav True. There must be transparency. Didn't expect this from @Samsung_India . Dedicated 8 days #BeCreative
Anand Bambhania ‏@amb1networks : @anitaexplorer @Samsung_India @subraya His tweets are protected so we have no way to check :( #wasteoftime#lessonlearned
Anita Swain ‏@anitaexplorer : @amb1networks Yes. That's being incredibly silly thinking u r creative 2 win Note II easily! #BeFoolish @[protected]@subraya
Anita Swain ‏@anitaexplorer : @avinashmendha We take part in contests with good faith & devote serious time & effort. @Samsung_India @subraya This is incredibly creative?
Avinash Mendha ‏@avinashmendha : @anitaexplorer @Samsung_India @subraya guys... an explanation ... or show the tweets tweeted by the winner ...



I’m writing this complaint on the Consumer Forum just to open the eyes of all those innocent peoples who waste their precious time on such FAKE contests. It’s a kind of SCAM or CORRUPTION that is been carried out on a small scale by those people who are handling the twitter account of such big firm. So it’s not the company but the people underneath those big names who do such kind of scams. Not all contest are FAKE, some are really genuine and are working with utmost transparency. But people who are involved in such types of SCAMS & CORRUPTION should be banned from the Social Networking Sites like Facebook & Twitter. I would like to have a reply from the Samsung India Management Team about who these guys are who are managing your twitter handle, because I know it’s not the company who is involved in such types of FRAUDS & SCAMS but the people sitting at the wrong places. I’m a proud owner of my SAMSUNG GALAXY S2 and loyal customer of SAMSUNG Mobiles & Appliances for many years and I really respect SAMSUNG’s credibility & great responsibility towards their customers, but I would want to suggest them to have a look into their loopholes who are cheating the common people and even their own Firm.
Thanking You in Anticipation & looking forward to an investigation from the Samsung India Officials into this matter.



With Regards,
Sunny Dhanoe

i was given my handset on 24/09/2012 on Samsung service cell solution # 43, service road, domulur layout, Bangalore-71, for Bluetooth problem and camera working but take time . I gone there 3 times that they called me hand set is ready when i gone they and i check its was same problem i ask them. they are telling i want to check once more . every time they are doing like that only. but still i will not received any phone call from they side. when i will call they will tell when it is ready we will called you. but still i m not getting any call today is 18/10/2012 pl z make me as early as possible revived my hand set.

Thank you

Hi,
My name is suri , by profession I am a Sr. Software Engineer and working for reputed MNC. I have been visiting bangkok several times because of my company sites. I bought a Samsung LED this year from bangkok and sent it to my home , India ( Jammu). Now parents called me a month back and told me that they were facing a Problem with LED screen and it suddenly stops working. My father has tried to call and visit samsung service centre in our city with warranty card but they were refused to repair , and asked for an original bill. I misplaced the bill somewhere now after a long one month search I got the bill and fax it to my parents . Again service centre people want bill to be stamped by the shop in bangkok where I actually bought it. what rubbish they want me to go to bangkok to make the orginal bill stamped with warrany ;( I really cant understand ..I do have warrant card , I do have bill ..we have an actual product which is causing an issue ...but nothing positive is being done.
we understood that as soon as one registers the product online, the international warranty is valid.

I am big fan from samsung..from Galaxy 10.1 note to LED's , I always prefer and advise samsung products to buy . But this incident makes me upset as my parents were not getting any service from samsung in our country.

Kindly help us to make it rectify , I still believe samsung is a leading name in the market now a days and will not make their customers felt hopeless.

Currently I am living in bangkok , sharing my and parents contact details below :

Er. Manish Suri ( contact no :- +[protected] , email - manishsuri.[protected]@gmail.com)

My parents Jammu (J&K) address :-
Mr. Naresh Suri ( M ;- +91-[protected])

Below attached the original bill , and Looking forward for your favourable response.
Thanks!!

SAMSUNG REPAIR-CENTER UNDER REPAIR

1. Ref:[protected], Manisha @ [protected], 15/10/12 - 11.00A.
2.On instruction of Manisha I visited service-center at 142/64, Habibulah Rd., T.nagar chennai-17, T.N India-600017., at 02.15P.
3. I was prevented from taking token by Front-office exec.[Vaidhehi], spent time up-to 2.50pm without being called. Suddenly token number was displayed on LCD and called for. Then only I noticed people who came after 02.00P were sitting without tokens and those who came before 2.00p were having HAND-WRITTEN tokens given by this lady and were being called on display.
4. On inquiry this lady exec. was arrogantly silent and scuffle ensued between people without tokens and staff. I moved out unwilling to lower my dignity.
5. Thanks for humiliation meted to me. Continue and increase to all customers, you will grow ....
6. Time and energy was criminally wasted today as no useful purpose served by this visit to your service center.
7. Further at 03.00P I called to [protected] to seek intervention but the lady who attended on me MINDLESSLY asked me either to wait on the road for half-an-hour or revisit after 24hr. The Most ABSURD customer-care I have ever seen.
8. Normally Samsung mobiles were said to be susceptible for repair(fault) now to add "the repair-center itself is under REPAIR". Staff were also seen less.
9. What a disarray confusion and chaos, it is highly unlike the other service-centers were token and security will correctly ensure proper Que.

axis bank
order no-6135643
dt-26/9/2012
maount-798/-
no-2
samsung tablet pc
[protected]@gmail.com
mob-[protected]

sir maini samsung mobile model Gt -S6102 30APRIL 2012 KO PARCHES KIYA AUGUST MONTH MAI CHARGING,HANING CAMERA PROBLEM DAINA SURU HO GAYA MAINI 28 AUGST 12 KO MADHUBANI KAI SAMSUNG SARVICE CENTER J.M.D COMMUNICATION KO DIYA. U NONAI HAMI 10OCTOBER 12 KO DIYA TO USKA PAISEYA KARAB KARDIYA MAINI UN KO KAHA TO UNHONI KAHA KI SONA TORAI SO NOCH KAR RAKH LAIGAI PHER JAISAI HI MANAI MOBIL E START KIYA TO MOBILE GARM HONA SURU HOAA AND BATERY BAIKA P DAINA KAM KARDIYA .MAINI PHERSAI SAMSUNG SARVICE CENTER J.M.D COMMUNICATION KO 11 OCTOBER 12 KO DAIDIYA TO OHNOAI KAHA KI CERKIT BOARD SOUT KARGAYA HI. AAP HI HAMAI BATAYI KI CUSTOMER KYA KARAI. MAI MOBILE KAI PICHAI TAVA HO GAYA HO
NAME CHANDAN KUMAR MADHUBANI BIHAR MOBILE NO [protected]

i was purchase a mobile phone 16/9/12 after two day my mobile camera is not working that,s why i am going to be service center and member is format my mobile and he was saying if your mobile is not working we have change after two day he is again create the problem again i am gong to be a service center then he is saying your sim card is not well after that we change a sim then again create the problem and then again i am going to be services center so he was change my mobile camera but still is not proper working i am so frosted my mob and seller was told me he do not change my mobile we are so many times visit in services center my mobile is complete is one month 16/10/12 and so many problem so kindly request you to please help me i so disturb in this mobile and again service center people is saying he is change a mother board again i don't want to change any stuntmen my mobile.

i have bought my galaxy s3 for 39500. The day i started using the phone i started facing lots of problem. first of all i want to tell you samsung customer point sucks to the core. its a useless service center which is good for nothing. i started facing network problem, camera problem, the phone gets hang,very slow phone,battery life is very very bad andthe heating problem. i gave my phone to santacruz service centre. i dont know they kept my phone for 2 days and they gave y back saying your phone is working properly. i was completly shocked. i though may be because of some virus. they formatted my phone and they gave me back. the time i stepped out of service centre it was all with same problem. i couldnt resist but i dint had any other option. i was helpless. whenever i use to be at home at had talk over window for better network. after 10 days i went to boriwali service centre with the same problem. they kept my phone for6 days and couldnt solve my problm. when i told them i want a new phone they were like we dont have any policy where we change phone. hatsoff SAMSUNG.

SANJAY-[protected]

My name is Harshad C., from Nagpur, Maharashtra.
I have bought the Samsung LED TV from Bangkok, Thailand on Nov 01 2011.
The Samsung LED TV started to heat up at the Middle-left part & a white Horizontal line appeared, making the whole screen look blurred in the month of September 2012.
An Engineer visited after registering a complaint on Samsung Customer Support on 04 September 2012. After few days, he called up & said that they don't provide Warranty on products from Thailand & that I need to pay Rs.45,000/- to get the LED TV repaired.
I was totally astonished, as the Samsung Pvt. Ltd. provides the International Warranty on all its products. Then why is Samsung India refusing to get the LED TV repaired under Warranty?

Please Help to get this Warranty Issue resolved asap.

Thank You.

- Harshad C.,
[protected],
Samsung LED TV,
Model: UA46D6400UNXXT,
Serial No.: LENR3DHBA00003K

PLZ FIND ENCL. SCANNED COPIES OF INVOICE , & GAS REFILL

RESPECTED SIR/MADAM,

RADHE RADHE !

MANY MANY THANX FOR TAKING OUT TIME TO REPLY TO MY E-MAIL ID & CALLING ME BUT ISSUE

STILL REMAINS UNRESOLVED BCOZ O[censored]R OBSTINATE ATTITUDE TO DICATAT TERMS BUT NOT TO

LISTENADDRESS/RESOLVE TO THE CUSTOMER GENUINE PROBLEM WHICH HAS MULTIPLIED MANY

TIMES BCOZ O[censored]. I HAVE ALREADY SUFFERED A HUGE LOSS & TRAUMA BCOZ O[censored] ,UR PRODUCT &

UR SERVICES. I ALREADY HAD MY 180L BIOFRESH SAMSUNG REFRIGERATOR WHICH WAS WORKING

IN EXCELLENT CONDITION FOR THE LAST 506 YRS , I DID MISTAKE TO TRUST U & BUY DOUBLE DOOR

REFRIGERATOR FROM "KAY DEE ELECTRONICS , SEC-18, NOIDA ON 22 AUGUST , 2011 IN EXCHANGE

OF 180L SINGLE DOOR REFRIGERATOR, I PAID RS. 14000/- TO BUY THIS NEW DOUBLE DOOR

REFRIGERATOR,

BUT SINCE OCT. 3, 2012 I HAVE BEEN SHOKINGLY MOVED TO LOOSE MY FAITH & TRUST IN UR

PRODUCT & SERVICES, UR ENGINEER VISITED ON OCT. 5, I REPORTED GAS LEAKAGE & TOLD ME TO

PAY RS. 1000/- TO THE ENGINEER FOR REFILL CHARGES , BUT TILL OCT, 7 NO ONE TURNED , ON OCT

8,2012, UR ENGINEER "BABU" REFILLED THE GAS & COLLECTED RS. 1070/- FRM ME IN CASH., I

THOUGHT IT WOULD WORK FINE AS IT HAS BEEN REPAIRED MY SAMSUNG ENGINEERS,BEING BIRTH

DAY CELEBRATION OF MY CHILD I BOUGHT BIRTH DAY CAKES, PASTRIES & ICCREAMS WORTH RS.

3909/-. BUT I FOUND AT NIGHT AT 10 PM IT WAS NOT COOLING I CALLED UR NOS. [protected]-

95,[protected]-62,[protected]-78, I MADE MORE THAN 12 CALLS REQUESTED PLZ RESOLVE THE

ISSUE BY 2MRW, BUT I WAS GIVEN RASH & ABSURD REPLY , AS I WAS LATE TO CALL BUT THEY

IGNORED MY PROBLEMS AS ALL MILK /FOOD ITEMS WERE TO B SPOILED BY NEXT DAY, I AGAIN

CALLED UP EARLY MORNING THE SAME NOS. I MADE MORE THAN 100 CALLS, EVERY TIME I WAS TOLD

AT 10 AM ENGINEER HAD LEFT , SOON HE WILL REACH U , BUT I REALISED LATER THEY WERE

BEFOOLING ME, THEN I CALLED UP CUSTOMER CARE & REQUEST TO RESOLVE THE COMPLAINT, THEN

MR. RANA VISITED & SHOCKINGLY FOUND AGAIN GAS LEAKAGE, HE TOO REFILLED THE GAS , IT

WORKED FOR 2 DAYS , AGAIN SINCE MORNG, OCT 12, AGAIN IT STOPPED COOLING. I REALLY HIGHLY

SHOCKED & DEPRESSED TO FIND THAT EITHER THE ENGINEERS R UNSKILLED WHO COULDN'T FIND &

RECTIFY THE FAULT OR THE PRODUCT IS OF INFERIOR QUALITY.

AN APEAL & HUMBLE REQUEST TO U IS PLZZZZZZZZZZ

1. REFUND RS. 4979/- ( RS. 1070/- I PAID FOR GAS REFILL & RS. 3909 MILD PRODUCT SPOILED BCOZ O[censored])
2.RETURN MY SINGLE DOOR REFRIGERATOR, BIOFRESH THAT WAS GIVEN TO U FOR EXCHANGE ON AUG, 22, 2011 , IN EXCELLENT WORKING CONDITION
3. REFUND RS. 14000/- I PAID TO U FOR THIS NEW REFRIGERATOR

4. NOT ONLY I BUT MY WHOLE FAMILY HAVE SUFFERRED TOO MUCH PAIN , SHOCK & LOSS

THAT TAKE AWAY UR PRODUCT AS I HAVE NO MORE FAITH/TRUST ON UR PRODUCT & SERVICES

FOR GOD SAKE PLZ DO RESOLVE THE ISSUE AT THE EARLIEST ELSE GOD WOULD NEVER FOR GIVE U !


WITH REGARDS

WITH REGARDS

R.K.SHARMA "PANDIT JI"

MOB:[protected],[protected]

ENCL. SCANNMED COPIES OF THE BILL WHEN I BOUGHT SAMSUNG REFRIGERATOR ON AUG 22,2011, BILL FOR GAS REFILL.











Dear Mr. Sharma,

Samsung Namaskar!

We thank you for contacting the CEO’s Office and apologize for all the inconvenience you have encountered during your dealing with us.

With reference to your mail and telephonic conversation with Ms. Madhu from our service centre, we have understood that you are repeatedly facing issues in your refrigerator and we regret for the same.

We had a conversation with the service centre and as per the status we cannot commit replacement and compensation at this point of time. Our service centre has informed you about the depriciation amount and we request you to approve the same so that we can resolve the issue.

Thanking you and assuring you of our best services always.

With warm regards,

CEO’s Office
Samsung India Electronics Pvt. Ltd.

I am having too much problem with touch screen its kepad area touch not working I can not dial a number and all function situated at left side not working.Really touch is off very bad quality as I have taken all care during operation and handling there shouldn't be any problem with it for a company like samsung.
Now it seems that we should think twice before purchasing mobile from samsung...depressed....

I am a customer from Darjeeling District _West Bengal_. I had recently given my Galaxy Pop GT-S557AINU to a service centre [protected]. My problem with the phone was that i was unable to hear from the receiver of the phone. But the ring-tone was coming ok. And every function in the phone was okey. I then took it to this service centre, where one of the customer executive told me that it was a minor problem and it would only take about 500-700 indian Rupees. I then left it hoping that it would be resolved. It was on 09.10.12 that i had given my phone for service. But after around two days back i was called by a customer care official telling me that the problem was not of the mic and was with the LCD and the charge will be around 1700 Indian Rupees. I was shocked to hear about it. The LCD was okey when i gave it to the customer care officials and now they were telling me that the LCD had to be replaced. I had no idea what was going on.
I was doubting that weather i had given the phone to a Samsung Service Station. I am heavily dishearten with this kind of job that Samsung is providing. Until now i had no problem with Samsung but when i had i never expected such trauma.
I want my cell phone back as early as possible and i am ready to pay at least 1700/- but i want my handset as early as possible. Kindly look into this matter seriously, and reply me back.

My details that i received from the Service Centre
Bill No.:- [protected]
Model Name:- GTS5570AAAINU
Serial No.:- RGEB987774J ([protected])
Defect Description: Incoming Sound Problem

Respected Sirs/Madam,

I purchase Handset from Saket New Delhi -62 in Month Nov 2010. Above mentioned product IMEI No 359800/03/48/73/3 .

After one and half year when I try to charge my hand set text message appear connecting to PC on screen.

Then show handset in Samsung customer care , They repair but after 3 month same problem i face with my handset.

In pune customer care not given good service to customer. pl advice me what can i do for this

Thank you

Regards


INBK

I PURCHASED A HAND SET " SAMSUNG CHAMP DUOS DELUX" MOBILE FROM 'GOLDEN MOBILES' SHOP AT GOKAVARAM BUS STAND, RAJAHMUNDRY ON 18/09/2012.

ACTUALLY I ASKED FOR A COMPATIBLE MOBILE TO BE USED AS A MODEM FOR MY LAPTOP AS WELL AS TO ACCESS INTERNET ON MOBILE . THE DEALER SAID THAT SAMSUNG CHAMP DUOS DELUX IS THE BEST FOR MY REQUIREMENT.

AFTER TAKING THE PIECE, I FOUND TO MY DISMAY THE USER UNFRIENDLY FEATURES AND INEFFECTIVE AND INADEQUATE GUIDANCE / SERVICE FROM THE DEALER AS WELL AS THE SAMSUNG SERVICE CENTRE AT RAJAHMUNDRY.

IT IS JUST A TORTURE AND THE SALES MAN IN THE SHOP LATER ADMITTED THAT THIS CHAMP IS TROUBLE SOME AND FEATURES ARE NOT USER FRIENDLY.

NOT ONLY THE TIME BUT ALSO SO MUCH MONEY IS BEING WASTED. WHEN AIRTEL PEOPLE ACTIVATE SERVICE, THE DEALER 'GOLDEN MOBILES' HAPPILY CRIED IT IS CONNECTED, IT IS CONNECTED AND SOON THE HEFTY CHARGES DEBITED FROM OTHER BSNL SIM RATHER THAN FROM THE AIRTEL.

SUCH IS THE KNOWLEDGE OF THE DEALER. THE SERVICE WORKSHOP OF SAMSUNG AT RAJAHMUNDRY IS WORST OF IT'S KIND.

And the customer support service of SAMSUNG from NEW DELHI is also disgusting. More so one executive by name Shradha appears to be anti customer without any flair for service.

ANY HELP FROM ANY QUARTER TO MITIGATE MY PROBLEM ?

K K KUMAR--- RAJAHMUNDRY

i mr bhabani sankar pattaniak belongs to cda cuttack buy a cdma reliance handset model no sch 8229 from buxibazar but after one day battery backup problem find out by me then i go to reliance off they receive my hand set & call me after 5 day then after one day same problem arise then i go to Samsung servicing center bargakbati cuttack they change my battery but same problem arising when i next time go to servicing center they want seven day after buy a product for 15 day i got mental harassment please give me advice [protected]@sacgroup.org.in