Samsung India Complaints & Reviews

This is with reference to my purchase of Samsung RT72KBSL Refrigerator from Sri Jagdish Electronic Pvt Ltd, Ghatkopar, Mumbai vide invoice no. 000985 dt 09 Jun 12 at a price of Rs. 56,500/-.

Since the refrigerator has been delivered and installed at my house, I am facing a continuous problem of door locking due to vacuum. Whenever the refrigerator door is opened (either the main door or the freezer compartment door), after closing, the doors do not open again for almost 4-5 minutes. I registered a complaint in this regard at the store in early Jul 2012 after which a service engineer visited my house and adjusted some wire in the back of the refrigerator. However, this did not resolve the issue and the problem persisted. Subsequently I registered another complaint in mid Aug 2012 which led to visit by another service engineer. This time the engineer opened the entire freezer compartment from the top and did some servicing. However, the problem still persists.

I visited the store yesterday on 4 September again and the Manager Mr. Uday provided me with this email id to seek redressal of my complaint.

I have tried my best to get the problem resolved through your service engineers. However, despite two attempts, there has been no improvement. Further, in less than 2 months duration, my brand new fridge has been opened and 'repaired' twice! This leads me to believe that the refrigerator delivered to me is a defective piece. In addition, after spending more than Rs. 50,000/-, one does not like to keep an item which is continuously problematic and has already been opened and repaired so many times.

We have given several calls to the company and written several compaints on email but no action has been taken. I have spent Rs. 56000 and am very disappointed with the services of Samsung in India. I am frustrated with the way the company has dealt with me and want to take legal action agiast them. I hope that this forum will provide me some support. We are service class people and this is like an investment for us!

Purchasing such an expensive item from a reputed company like Samsung, one does not expect to be handed over a 'defective' piece and subsequently continue to be harassed by the company for repairs. Further, I am yet to speak to any higher executives of Samsung other than the technician who is attending the complaint to the best of his capability. Even my previous email has not been replied to. This leads me to believe that adequate attention/ seriousness is not being accorded to the issue and the company is not realising the inconvenience that is being caused to the customer.

Due to the continued harassment that I am facing in getting a working product for which I have paid full money, I think that the only solution left for me is to take up the matter legally through consumer courts.

I bought new Samsung Galaxy S duos on 25th Oct 2012. There was some problem with the default MP3 player that comes installed with the handset. I went to service center near by my area viz. Bharat Communication, Pahar Ganj, where the associates agreed on the fact that there is some internal problem with the set, and they kept my device assuring to sort out the problem within 2-3 days. Now it's been more than 2 weeks, but I haven't got any satisfactory answer from anyone in the company. Every time I talk to service center or customer service, they keep on giving assurance of rectifying the problem as soon as possible, but doesn't give any final verdict on it.

I never expected such kind of irresponsible customer service from a company like Samsung.

I am going out of the city within 3 days, hence expecting the solution before that. Here are some details:

Serial no : R21C94WM2SJ

Service Center details:
Bharat Communication
Add: G27, Vardhman Diamond Plaza,
Pahar Ganj,
New Delhi - 110055
Tel :[protected]

The below givem mail was sent to samsung CEO and Vijay sales customer care , today again . Had been requesting them to change my refrigerator which has manufacturing defect and inspite of my repeated request from almost 10 months they have tried all the methods to get the same repaired 4 times now but the problem still persists.

Hope to see a positive support from your side.

Regards

Anshul
================================================================================...⇄

Dera sir,

Had got my refrigerator repaired on 30th oct, as adviced and forced by your company and the entire damper was replaced. This was the fourth time that the refrigerator had got repaired but the problem still not resolved, you can see the ice on the top layer of the food items and fresh vegetables getting frost bite.

I had been repeatedly requesting, since first month of purchase, as there is some manufacturing defect. But no body even bothered to look at the problem from that angle and kept forcing me to get it repaired. It is almost 10 months now and the problem is till there.
My refrigerator had been repaired for almost 4 times now and the problem still persisits.

CAN I REQUEST YOU TO PLEASE GET MY REFRIGERATOR CHANGED AS THERE IS SOME MANUFACTURINGT PROBLEM IN IT.

regards

Anshul
[protected]
F-215, Raghunath Vihar army Society,
Sector 14, Kharghar, Navi Mumbai
Maharashtra


----- Forwarded Message -----
From: Anshul Vohra <[protected]@yahoo.com>
To: "bd.[protected]@samsung.com" <bd.[protected]@samsung.com>
Sent: Wednesday, October 31, 2012 12:49 AM
Subject: can i request samsung CEO to read this mail - customer complaint



Dear Sir,

I had purchased samsung refrigerator last year in the month of December from Vijay sales , Kharghar, navi Mumbai. The cost of the same was approx 60k.

After a months or so, the things which were there in the upper part of the refrigerator started freezing and ice could be seen on the top layer of the food item.

we repeatedly called customer care and every time they directed our call to online engineers whoc used to tell us to change the temperature and this went on till almost 41/2 months.

Finally i asked themn to give me a ticket number of the complaint and hence got my complaint registered with your customer care.

Details of my call made to your customer care and complaint lodged is there in your system.

The first technitian who came had just changed the temperature and assured that the problem will get resolved but problem was not solved. we again called service centre and they sent the senior technitian and he changed a wire in the dumper pannel of the refrigerator, but still the problem was not solved, even it got more exagerated.

I then mailed the complaint to the CEO complaint cell from where i got a call and he assured me that the complained will be resolved asap. The technitian, who came this time was shocked to see the condition of fresh vegetables and fruits ( every thing was frost bite) and took the pictures of the same to be shown to the service centre.

Post all this drama which went of till last to last month - i strongly took this up with your CEO customer care cell saying that the refrigerator was defected hence pls get the same replaced because the problem started fom the second month only. Had written N number of mails against which i got calls initially but the answer was that pls get the entire dumper replaced but the refrigerator can not be changed as it is almost 9 months from the date of purchase now. Is it my fault that my complained was not resolved by you in so many months. In last 2 or 3 mails no body even bothered to call back.

Would request you pls go thru all the mails which i had written to the CEO customer care cell. If you want , i can share with you all mails and the details of the calls made to the service centre, CEO customer care and the detail of technitians who all had visited my place.

If this is the way the complaint of the customer is handled then i am sorry to say that samsung should not talk about customer centricity .... customer delight....


I had requested your CEO customer complaint cell to get my refrigerator changed, which they had not done but actually forced me to get the same repaired. I had asked for an extended warranty so that i am satisfied that the repair which has been done in my refrigerator just a month before the warranty period expires, is genuine and i have an extended warranty in hand so that in case if still i face any problem , i am covered under warranty. this also they refused as the decision for giving extended warranty is taken by some third party and not samsung.

I am a Brand loyal customer of samsung and had been using samsung products from years now. at present i have samsung 32" LED, microwawe, refrigerator and washing machine but after this bad experience with Sansung i would not even think of buying or recoimmending sumsung to any of my friend or relative.

Had been facing this humiliation while talking to your custoimer care team from last so many months and also because of problem in refrigerator had got monetory loss because of fruits, vegetables and packed food got frost bite and hence was forced to throw the same.

can i expect some solution from your end in terms of getting additional warranty for my refrigerator for 2 years ( without cost) and compensation for the humiliation and problem which i had faced in last 6 - 7 months - not necessarily in monetary terms. Could be in terms of gift vouchers or some product.

Expecting a positive reply from your end atleast, as i believe that you are the last person in samsung from whom the solution is expected or else i will be forced to go to the media and consumer court.

Regards

Anshul
[protected]
F-215, Raghunath Vihar army Society,
Sector 14, Kharghar, Navi Mumbai
Maharashtra






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Subject: Complaint against Samsung India Electronics Pvt Ltd, A-25, Mohan Cooperative Industrial Estate, New Delhi 110044.

I bought Samsung Galaxy GT-P3100TSEINU Tablet mobile Phone from Samsung's Authorized Dealer: Star Mobile Ltd, G-26, South Extension Part-I, New Delhi 110049 and paid Rs.21000/- in cash against Retail Invoice No. 3502 Dated[protected]. The Phone was billed under the Product Serial No. [protected].

For the past 3-days, I have been trying to register my product on the following Website of Samsung for online support and to draw 1-year product warranty:

http://cybersvc2.samsungcsportal.com/cyberservice/csc/product/register.jsp?local...⇄

But the registration is being denied with comments " Incorrect Product Serial Number".

There is no Product Serial Number mentioned any where on the back side of the tablet phone as is being suggested by Samsung to claim authenticity of the product.

The Serial Number [protected] appears on the label pasted on the packing and also in the memory of the Tablet Phone under the head: as "IMEI number" of the Tablet Phone

Therefore, does the denial of the onsite product registration is for the reason that this is a Grey Market Product on which No Customs Duty and Service Tax has been paid to the Government?

Sunita

Sir/Madam

I have purchased a LED TV from Venus electronics, Thrissur one month back. Product model code: UA32EH5000RLXL, S/N:MQE13PBC807036T Last week the tv got out of order and there is no display or sound. I have registered a complaint with the customer care first (complaint No:[protected]) and there was no response back. No one came or informed me about what to do next. Again I called customer care and again a complaint was registered on 12/11/2012 (complaint No:[protected]).This time they assured me that the service engineers will be calling me before 8.30pm the same day.And i didn't get any call from anywhere.
I purchased this SAMSUNG LED TV as a part of my celebration of Diwali festival. Neither the product was up to the standard as it us to claim nor the service. we are totally dissatisfied with the quality of samsung and the service provided by them
Today is Diwali and we just blame our-self for choosing a brand which created so much bad experience for us.

Dr Ajaykumar Bhaskran

to,
the samsung authority of asia.

sir my name is sazid khan. i i have purchase a samsung mobile wave3 s8600 in 5th month
of 2012 sir i have faced a lot of problem in11th month of 2012.
i have faced a problem twice when i went to a customer care palwal
they did not gave a proper response. sir i want to swap the set though
i faced a problem twice. sir my contact number is [protected]

thanking you

I bought a Samsung Galaxy Note N7000 from "THE DIGITAL WARES" Gandhi Nagar Jammu at a price of rupees 31000 on 24/05/12 and from 25/05/12 I started get a little slag in the set and I visited the service centre and they told me that I had the older version of android on my set and it was causing the problem and they’ll change it ,they kept the phone with them for 2 hours and gave it to me after updating the software to ICS 4.0. but even after that update the same problem continued and I went 3-4 times again for the same problem the last time I went on 31/10/12 and submitted the handset with them and asked them to use it themselves for sometime so that they come to know about the real problem which is reoccurring and came again and again with repeated use. On 01/11/12 I received a call from Sam sung service centre(ABR ENTERPRISES Opp. Women College, 27 A/C, 1st Floor,Above Janta Ice-Cream,Gandhi Nagar,Jammu.) to collect my handset . I went there and asked them what they have done and they told me that “No fault was found by the engineer and the handset is ok” I asked them to please write the same on the jobsheet (a copy of which is available with me). On my earlier visits to the service centre I was given many theories by the Samsung people that 1. Moisture has developed on your phones battery 2. On one instance I talked to the manager and he told me that even his note experienced this problem and it will be totally resolved. But everything in words and nothing was done in real. I should not mention that all this is cause great trouble in my official and private work.

I purchased a Samsung 51” 3D plasma PS51E8000GRLXL through m/s Surya Electronics Sales, 186/15, main Jacubpura, Sadar Bazar, Gurgaon and while opening the box we observed the product has some manufacturing defect, there was a big scratch on the back cover of T.V. We immediately brought this to notice of dealer and he promised that this will be replaced by company people in a day or two.
Company Staff came next day and they said our duty is just to install, this is a manufacturing defect and T.V. should be replaced by the dealer and we have written on the installation about the defect, copy enclosed. Dealer then promised us we have forwarded your complaint to Samsung India’s & you will get new T.V. within next 8-10days and after regular follow up, he told you will get it soon.
Now suddenly on 9th November 2012 he called me on my mobile and told me that we can’t give you new TV only your back panel and can be changed which I refused. I requested him many times to replace the TV & why he made false promises from Ist day.
Now Sir, it is clear violation of consumer rights. I made him full payment which he asked why should I get a defected product & why I should accept repaired product. Sir I Want a brand new TV or my money back along with the compensation which I suffered from last 15 days.
I have copy of original bill, copy of installation forms(where I registered my complaint) & details of my regular phone calls which I made to the dealer.​
Please advice the dealer to do the needful.
Thanks
Yours Sincerely
Anil Wadhwa
H. No. 2058, Sector-4, Gurgaon
Mobile- [protected]
Email id- [protected]@gmail.com

hi,


HAD BOUGHT MY 40 INCH LED TV FROM INDRA SOUND BANGKOK ,A REPUTED PLACE I BELIEVE AS IT HAD DISPLAYED LOADS OF AWARDS FOR PERFORMANCE BY SAMSUNG.

THEY HAD ASSURED ME INTERNATIONAL WARRANTY WHICH IS COVERED IN INDIA.

BUT NOW WHEN I PLACED A COMPLAIN THEY REFUSED TO SERVICE IN INTERNATIONAL WARANTY AND ASKING FOR MONEY.

I REALLY DOUBT NOW ON SAMSUNGS SERVICE REPUTATION ON GLOBAL STANDARDS.

HOPING FOR SOME BASIC SERVICE GESTURES.

NEERAV SHAH
[protected]

[protected]@YAHOO.CO.IN

I booked complaint to Samsung on 1st Nov 2012 for fridge not working. (Complaint No [protected])
Their service person came on 3rd Nov and informed that a part costing Rs 5000 is required and has warranty of only 1 month and will take 3-4 days to arrive. When asked about annual maintenance contract, he said that no such scheme is available
I asked him to ask for the part and during next follow up the customer care of Samsung informed that the part will arrive on 7th.
Till today part has not come and today Samsung Customer care informed that it will come only on Monday (12th Nov 2012)
This is a case of very poor service. Also 1 month warranty given on replacement is unethical as it has to be at least 1 year if it is genuine company replacement done by their service person.
I would caution all buyers to consider above factors while making a decision to buy fridge from Samsung.
Poor service
Unethical practice of giving only 1 month warranty for spares
No annual maintenance contract

sir
i want to say that my name is ashutosh kumar mishra i purchased i commodity "samsung galaxy tab2" in Rs.19891 by TIMTARA.COM.
i ordered on 6/sep/2012 and MY ORDERED NUMBER[protected] and he is committed with me i will sure provide your product under the 3 week but he he don't provide me my product under the 3 week i wait more time. then i cancel my order on 16/oct/2012. and he again committed with me i will sure refund your money under the 10 days but don't do. and i call many time for refunding my money but he is refunding my money
so please sir take a better action for refunding my money

i will highly obliged of you



ASHUTOSH MISHRA

Dear Sirs,

I had purchased Samsung Galaxy Young Y CDMA mobile SCH-I509 on 25/10/2012 IMEI# A[protected]AC ( copy of the bill attached)and ever since I am either writing to samsung through web or going to their Service centre [protected] at Gandhinagar from 26th. October onward . their Complaint Ref # [protected] dtd 27/10/2012 and my registration at their call centre Ref # [protected] dtd 26/10/2012.

The mobile is not getting connected to my lap top through Kiis for PC contact Sync, as per specs in the mannual it is supposed to connect for PC Sync.

I have taken the following actions and now I am fed up., I had now requested to them for either refund my amount or replace the handset.

1. I have down loaded the Kiis from your site and installed ( I am able to connect my other handset Primo-SCH-W279 but not I509.
2. I spoke to your call centre, they asked me to down load again the Kiis S/W through your site for model # GT3033-Champs, I did that but still not able to connect I-509 to PC for Synch, it is connecting only for USB file transfer mass storage not for Synch.
3. Thier technical person from Noida spoke to me on 27th. o but He also could not get it done and asked me to go to service centre for firm ware up gradation ,which I was already going from 26th. Onward, they gave me the Kiis s/w through which I was able to connect primo but not able to connect I-509 CDMA handset.
4. Yesterday that is on 30th I have again gone to the service Center # [protected] M/S Sun Communications at gandhinagar-Gujarat and handed over the handset, They are also not able to resolve the issue, I also kept my lap top with them for a day, They repeated the whole exercise of reloading KIIS etc which I had already done but the handset SCH-I509 is not getting connected for PC Sync, It is only getting connected for mass storage. The hand set is still with them.

I had requested them to either change the handset so that it connects for PC Sync or refund the amount.

I have already wasted my 13 days on their mobile handset, I am using mobile since 1998 but I have never faced such a problem so far, it looks Samsung handsets are very bad and does not meet its specs.

Every time a new officer speaks to me from their head office and ask for some time, I do not know as how much time is a some time? It is a mental agony for me now.

You are requested to take action against Samsung as their brand new handset is not meeting specs.

I had also written to their CEO through their Web site, their CEO and GM directly, their support india too.but they are giving standard reply as "wait for some time "

Best Regards,

Avinash C Gupta,
Plot # 1362/2,Sector 7/D, Gandhinagar-382007, Gujarat
91-[protected], 91-[protected],[protected]
[protected]@gmail.com; [protected]@rediffmail.com

Samsung Galaxy S Advance is Very bad mobile. The mobile network hangs again and again while we uSE it in 3G. Itz a very bad mobile from samsung and when we complaint about it they are ignoring us.Samsung services are very bad & behaviour of the staff in service center is very rude. I[censored] are thinking to purchase samsung mobile think about it before you purchase.
I[censored] agree with me then E-MAIL me on -
[protected]@gmail.com

Purchased Samsung laptop in July 2012. The laptop screen was damaged by my son. The laptop was given at the service centre in Dehradun on 26.10.2012 with the assurance that the screen would be replaced within a week on payment. On contacting the service centre two times, i.e. last week and this day (09.11.2012), there is only assurance that the laptop screen will be replaced in the next week. When will this last week come. This is when I am paying for the screen replacement. God knows what would happen to those who would be expecting a free replacement.
Very bad experience with SAMSUNG.
Would never buy a SAMSUNG product in future.

[protected]@gmail.com

EVERY TIME I WANT TO CHECK THE STATUS OF MY COMPLAINT REF NO [protected] DATED 27 OCT 2012, I AM BEING TOLD THAT I WOULD BE GET A CALL BACK FROM COMPANY WITHIN TWO HOURS. THE SAME "TWO HOURS" HAS NOT COME YET.
I NOTICED FAULT IN THE LED MONITOR (LS22B150NS/XL) THE VERY SAME DAY OF PURCHASE. I DOUBT, SAMSUNG IS NOT RESPONSIVE.
- SK NAYAK ([protected]@HOTMAIL.COM)

Dear Sir

I wish to inform you that I have purchased Samsung Galaxy mobile phone and as per the scheme along with my set 3G net facilities should be given to me by reliance. In this regard I have written so many emails to reliance and samsung as well. But still they have not taken any effots in solving my problem. I am attaching my frist email to you as follows. kindly do some thing for me so that my complaint can be solved.

1. Dear Sir

It is very unfortunate to write this mail to you. I wish to inform you that I have
purchased Samsung GALAXY y DUOS lite GT-S5302 mobile phone from Croma Greater Noida on October
28, 2012. At the time of purchase my aforesaid product was checked by inserting my two SIM
cards (one of Vodafone and other one of BSNL). But when I returned to my place and looked the
box of my product, then I came to know about Reliance 3G offer for 6 month absolutely free. I
again went to croma and asked to the sales executive about this offer. As per his advice I
went to Reliance customer care Greater Noida and purchased one prepaid SIM card (connection
no. [protected]) by paying Rs 100/. As per your offer I should have got this absolutely free. I
inserted that Reliance SIM in to my galaxy set and tried to avail Relaince 3G facilities as
per the offer provided by Samsung and Relaince. In this regard so many times I also called
Samsung and Relaince customer care but I have not received any satisfactory reply.

In the light of aforesaid reasons kindly look into the matter sothat I may able to avail
Reliance 3G facility as per your offer on Samsung Galaxy mobile phone. The details of my
Samsung Galaxy mobile phone and prepaid reliance SIM are as under.

Name of customer: Suneet Kumar Awasthi
Mobile Phone: GT-S5302ZWAINU
Reliance prepaid Sim card: [protected]


With Kindest Regards

Dr Suneet Kumar Awasthi
Mobile No. [protected]
Alternate Mobile No. [protected]
Reliance Mobile No. [protected]

Dear,
My mobile - Samsung Mobile Phone N7100 (Samsung Galaxy Note II), is stolen on 5th Nov 2012 at 7:30 PM near Sion Station Road, Mumbai.
I have already registered a Police Complaint for the same.
I need support in tracking the device and blocking it for further use.
The details of the mobile are as under:

Mobile Model: Samsung Mobile Phone N7100 (Samsung Galaxy Note II)
IMEI No.: [protected]

My mail id for communication is milind.[protected]@gmail.com

Regards
Milind Kulkarni

Few months back i bought Samsung S2 black colored which is in warranty . But after few days o[censored]se i found out a problem relating with my WiFi so i gave my phone at Samsung service center which is at borivali(w) and they gave me phone after 2-3 days saying that they changed the motherboard and the problem was solved but the same problem was encountered with in the week. so i gave 2nd time but that problem was not solved and the phone was returned saying the problem was solved. so i gave them back my phone 3rd time and this time they said this is some kind of software problem and will be corrected within a day and asked me to collect next day , but when i called them they said it will take 2 days , then i called after 2 days they gave the same explanation and asked me to collect after 2 day and this thing just continued for 15 days after that when i got my phone back i encountered few new problems in my phone this time my Bluetooth was not working and my phone ram which used to show 833 was showing 688 and mobile signal problem and when i asked then they told me that this might be due to upgrade version and i told them that this version i.e 4.0.3 was there from the time i purchased my cell phone no new update has come so far they were like not knowing what to do so they asked some senior person who told that other phone mother board was installed on my phone so they asked me to collect after 3-4 day . I called them on 4 day they said that the technician has installed the new motherboard so by they told me that they will call me on the 5 day they called and asked me to collect the phone so went there at 6 pm they gave me the phone and asked to check that the problem was solved or not so i saw for a while and noticed that this another new problem was there in my phone that my 2 sensor key (back and option key) were not working and showed them they said company might have send us wrong mother board so the keys are not working and told me that by thursday (08/11/2012) my phone will be provided to me.

Now even if they make my phone proper i wont be satisfied with it because that phone is been opened for 5 times or may be 6 times and i saw few personal photos of some person which was captured at his home from my cell phone were there when they asked me to check whether my phone was working properly or not and few new small scratches on the phone edge that was found . So if possible kindly help me getting my phone replaced.

I am tired of going there at Samsung service center,i have almost gone ten time over there.

I have attached three job sheet and could not attached 1st one as i have lost it and my phone bill and the job sheet are made in name of Monu jain he is my brother.

Nimesh Dungarpuria
[protected]

I have got a samsung phone Omnia W, the only purpose of buying an expensive phone was to get a good camera but the camera is pathetic. I submitted the phone in service center, lost all my data still the camera is not working fine. I want a refund because when I have spend for a new phone why should I accept a defected handset..........I do not have time to visit service center again and again...........hoping for a speedy resolution.....

Thanks
Ruchika
[protected]

recently i purchased new samsung 3d LED TV ( UA32ES6200R ) on 1st nov 12 , dealer told me that being festival season i would get the offer which is available by courier after installation , next day i read in leading newspaper (The Tribune) that 3d package including Bluray 3d player along with movies is free with this model (i.e purchased between 27th Oct to 18th Nov)
but to my surprise when i tried to get this confirmation from samsung customer support team no body was able to tell about this offer then i sent mail on their web support page & spoke to tech support team leader Me Piyuesh he was also not aware about this offer & he confirmed that they would send appropriate reply to the query that i had put on web support withing 24 hrs
but till now there is no revert on this
tech team says it would be confirmed by customer support , customer support says that it will be confirmed by other team and s on........

pls help
rgds
Baljinder Singh
[protected]@gmail.com