| Address: Mumbai City, Maharashtra |
This is with reference to my purchase of Samsung RT72KBSL Refrigerator from Sri Jagdish Electronic Pvt Ltd, Ghatkopar, Mumbai vide invoice no. 000985 dt 09 Jun 12 at a price of Rs. 56,500/-.
Since the refrigerator has been delivered and installed at my house, I am facing a continuous problem of door locking due to vacuum. Whenever the refrigerator door is opened (either the main door or the freezer compartment door), after closing, the doors do not open again for almost 4-5 minutes. I registered a complaint in this regard at the store in early Jul 2012 after which a service engineer visited my house and adjusted some wire in the back of the refrigerator. However, this did not resolve the issue and the problem persisted. Subsequently I registered another complaint in mid Aug 2012 which led to visit by another service engineer. This time the engineer opened the entire freezer compartment from the top and did some servicing. However, the problem still persists.
I visited the store yesterday on 4 September again and the Manager Mr. Uday provided me with this email id to seek redressal of my complaint.
I have tried my best to get the problem resolved through your service engineers. However, despite two attempts, there has been no improvement. Further, in less than 2 months duration, my brand new fridge has been opened and 'repaired' twice! This leads me to believe that the refrigerator delivered to me is a defective piece. In addition, after spending more than Rs. 50,000/-, one does not like to keep an item which is continuously problematic and has already been opened and repaired so many times.
We have given several calls to the company and written several compaints on email but no action has been taken. I have spent Rs. 56000 and am very disappointed with the services of Samsung in India. I am frustrated with the way the company has dealt with me and want to take legal action agiast them. I hope that this forum will provide me some support. We are service class people and this is like an investment for us!
Purchasing such an expensive item from a reputed company like Samsung, one does not expect to be handed over a 'defective' piece and subsequently continue to be harassed by the company for repairs. Further, I am yet to speak to any higher executives of Samsung other than the technician who is attending the complaint to the best of his capability. Even my previous email has not been replied to. This leads me to believe that adequate attention/ seriousness is not being accorded to the issue and the company is not realising the inconvenience that is being caused to the customer.
Due to the continued harassment that I am facing in getting a working product for which I have paid full money, I think that the only solution left for me is to take up the matter legally through consumer courts.
Aug 13, 2020
Complaint marked as Resolved 
Samsung Mobile — Samsung mobile batteries no stock forever!
I wanted to get the batteries replaced for my mobile SGH E730. I went to their Bangalore Service Center at BTM two weeks ago. The sales/service representative said the batteries are not in stock. She took my number and asked me to wait for their call within ten days. After two weeks when I went, I was told again that there is no stock and wait for some more time.I am pissed off totally, because I could not get battery for this model anywhere. Why don't they use a battery with some standard specification? Is this one way of making a customer throw the product after 3-4 years?
GOOD BYE to Samsung products.