Samsung India Complaints & Reviews

Respected Sir,

Myself Diganta Guhathakurta from Birati,Kolkata-51.I have purchased a Samsung Galaxy Y phone(IEMI[protected]) from the shop SHIPRA INFOTECH(60,62 Angana Market,490,M.B Road,Birati,Kolkata-51) which is near by my home on 9/11/2011 against rs.7200.But from the very beginning of the date of purchase i am facing the problem just same as a phone used of 3 years or more.And now my phone is almost a useless one without voiding even guarantee period.

I have visited SAMSUNG CUSTOMER CARE(272/2,Dumdum Cossipore Road,Kolkata-700030,Phone number-[protected] and email address is support.[protected]@samsung.com) as per norms on 24.09.2012.I have informed them about that problem.I don't know what did the do,but on that time after their repairing the phone was ok just for 4 days,but after returned back with my phone today on 24.09.2012 the same problem and some more problems occurred. They have unnecessarily asked me to change my memory card.So i have replaced my old memory card and purchased new one for rs.250/-,,though i knew that my old memory card,which was given with my handset during purchase was ok,,because i placed my old memory card in another phone before going to SAMSUNG CUSTOMER CARE.It was quiet ok. But as there proposal i have changed my memory card for rs.250/-.But once again from today my phone is not taking start.Presently my handset is now dead.

Sir,I am really helpless.What can i do in this kind of situation.My phone is really essential to me.please help me out for surviving from the forgery of the said mobile shop.and Samsung customer care.Please save me from this fraud mobile shop SHIPRA INFOTECH(60,62 Angana Market,490,M.B Road,Birati,Kolkata-51) as well as SAMSUNG CUSTOMER CARE(272/2,Dumdum Cossipore Road,Kolkata-700030,Phone number-[protected] and email address is support.[protected]@samsung.com).
I am begging your kind co-operation.

Regards,
Diganta Guhathakurta

I Dr.Shikha Gupta,have been purchased SAMSUNG MOBILE PHONE GALAXY I9003(S.No.[protected]) from the authorised dealer of samsung mobile phone on 12 oct. 2011.From the date of purchasing this handset have many problems and i visit to samsung mobile service centre so many times(about 20 and more times).But problems in handset repeat again and again within warrenty time.These problems was for example- some times mobile touch screen was not working or sometimes keypad not working or sometimes both. L.C.D.,Battery and the Charger has been damaged.I again purchaged Battery and Charger.In this one year i used this handset only five or six months because of these problems.Now from 14 sep.2012, my handset is in the samsung mobile service centre,ashok vihar,delhi.On 14 sep,service man give me a job sheet and told me that my phone will be repair in 5 days but they didn't.Then i again visit to service center on 19 sep.2012 then they told me that which parts of handset are not working,we don't have those parts and to replace or refund of my handset they asked me the original copy of bill and an I.D. proof to sent to the head office and I also gives them.I receive a written statement that they give me confermation of replacement or refund of handset in ten days.Then i visit to the service centre on 27 sep. 2012 but till now they didn't give me the handset or refund.Which handset has so many problems in first year then whats the life of that mobile phone and its very crucial when on 12 oct. 2012 its warranty period finish.I want my all money refunded from the samsung mobile company and also compensation and expenses of convince.

I wish to inform you that i had purchased a Samsung LCD TV (Model number - LA32C450EILXC and model number - MPHY3PB[protected] on September 2010.

However, the picture tube of the LCD got repaired and the same was changed on 09 June 2012 for INR 13,280. However, i wish to inform you that the picture tube has again got repaired on 24 September 2012 within a span of three months.

I raised a complaint with the local Samsung service center and i was informed that there was no warranty for the spare part and it had to be replaced again. I had also paid fees to the service engineer who had come to inspect the TV. n this regard, we received a call today from the local customer care center in Chennai that the picture tube has to be replaced and since 100 days had lapsed since the last purchase of the picture tube we would only receive a 60% discount. This would entail a payment of INR 5,044.

I wish to put on record that replacing the picture tube again within a span of three months is not acceptable and i would like to have the same replaced without further costs.

Hi ,
I have brought a samsung Galaxy S2 in september 2012 ,on the 1st day wifi is not working properly , when i switch on the wifi it says " WIFI IS TURNING ON "then it will stuck with that screen and finally phone will get switched off , and without removing the battery it will not again switch on , so can any one from Bugger SAMSUNG tell me why this is happening for the Brand new phone ... This is i gues one of the bugger company cheating people .

Vikas Kumar
[protected]

I have purchased a Samsung Galaxi note mobile on[protected]. On[protected] the speaker of the handset was not working and accordingly i launch a compliant at samsung service center situated at Onam Plaza, Indore. The executive had told me to change the speaker and the handset will be delivered to me day after tomorrow but still i have not received my handset. The executive said me the part is not available in fact the part is easily available and handset should be repaired in a single day.

Dear Sir,

My name is P.K Jindal, resident of Sirsa, Haryana. I bought SAMSUNG GALAXY S 2, 2 month back.Unfortunately, it has fallen far short of my expectations. When I attempted to use it, I have been network issues with the set from the time of purchase. I am not able to attend calls as the phone gets disconnected every minute.I also approached to Samsung Customer Service Center in my city but was very disappointed as could not get any solution over there.
Everytime I visit they give useless solutions like Change your sim card, get your software reinstalled but after doing all that also my problem is yet unsolved.
I am appalled at the substandard quality of this product .I paid Rs.28000 for it at retailer. so please i request you to replace my phone due to above reasons, as early as possible.

I hope that I will not be forced to report this incident to the Better Business Bureau and state and federal consumer agencies, as well as popular consumer advocacy blogs.

So I requested you to please look into my greviances. I will be very thankfull to you...

contact no-[protected] or email- [protected]@gmail.com

In July my fridge had stopped cooling. I had made a complaint with Samsung and the compressor was changed.I have an invoice dated 21st July 2012.
As the fridge did not cool despite the changed compressor,I called again and after a few days of dilly dallying a technician came and charged the gas.

Yesterday morning i noticed that the fridge was not cooling and I called samsung a the same old complaint no. as in july, was issued again No.[protected]. A technician Sandeep Aggarwal called in, he declared that the compressor needed replacement. We are shocked that a compressor which costed us Rs.4660 needed replacement in two months. The worst is that they expect us to pay for a new compressor as the repair is more than a month old!!!!
The service provider is Sapphire Sales & Service Pvt Ltd. When I expressed my deep anguish to Mr.Aggarwal owner/ Manager at Sapphire he expressed sympathy and regretted that there was nothing he could do as the policies for Samsung were dictated by Korea.
Are we to believe that Korean companies are cheats selling sub standard products and spares in India ? I believe that the service being provided is deficient and the service providers are trying to make a quick buck.

There is no way to speak with a Samsung official unfortunately and if the matter is not urgently resolved I would be forced to by a new fridge.The old fridge is was purchased on 08.09.2005 only 7 years !!!!

sir
i have perchased samsung laptop model number np550p5c-s02in on 18-9-12 . It has so many problem working very slow .its configuratiom is i7,8gb harddisk .1tb memmory ,nvidia2gb graphic card ,than also its working like turtle. after perchasing this laltop i also went to samsung service station they also do not satisfy me.still its working like earlier. very much unsatisfy by samsung lappi.even after purchasing a laptop cost 61000.sir pls help me email me on [protected]@gmail.com

We have purchased the LCD TV from the dealer Nandilath G-Mart on 5/12/2011 from Ernakulam. Now the set not working and the same has been reported to the Dealer 5 days back (21st of Sep 2012). Now they are informing that spare parts are not available.

Type No. LA32D450
Model No: LA32D450G1
Model Code : LA32D450G1 LXL

So pls. take necessary action immediately.

Regards

Ajithkumar
[protected]

Dear Sir,

I am really feeling harrased becuse of your after sales servise. I have submitted my phone on 01/09/12 and it's being 24 days they are kept on saying that pats are not available.
Moreover whenever I call to customer care they keep on saying "Our system is down so call us after 2 Hours." and if I call them again after 2 hours I heard the same thing.
Kindly provide the solution.

Thanks and Regards,

Aditya Narayan

i bought a samsung champ gt-c3303i before seven months. But one months ago, a problem came in my mobile. My mobile is not started after First screen with model number. I went service center. there i know that my mobile is out of warranty because his Serial number have deleted. Sir what can i do now. I don't know that how my serial number has deleted. Help help help . Sir please Help me
My phone for contact is [protected]

Hi sir,
I had a network complaint in my samsung galaxy y mobile. I gave my mobile to the authorised service centre "asia electronics" on 20.09.2012, whicih is in warranty period. On the next day they called me and told that your mother board is scratched so it can be repair only by out of warranty,

My mobile is previously serviced by the same company for the same complaint. They only replace the mother board to solve the problem. If I said this means they answer irresponsibly and I really disappointed of this kind of service.

Now iam helpless. I fully trust you to take an immediate action on it and solve my problem.

My mobile service entry details:

bill no: [protected]
request date : 20.09.2012
request time : 17:40:31

i had purchased a samsung galaxy note n7000 on may 8 from vaishno
electronics,new delhi.My IMEI no. is [protected] According to the deal offered at the time of
purchase "on purchase of any galaxy note between april to june the
buyer would get free senhennser heaphones" .As suggested by your
customer care i registd on your website samsunggalaxynotepromo.in and
attached a scanned copy of my bill to the form with my details which
are attachd to this email.
Currently the delivery status says reurned. while i have not even
recived the headphones yet.

Dear sir,

I had purchased samsung galaxy note N7000 on date 26th april 2012 whose imei no is [protected] from mobile store,shop no 3 & 4,jeeten Co op Society,opp Saraswat Bank,Murbad Rd, Kalyan west.

sir the handset was having a offer of free Sennheiser Headset HD 205 II worth Rs 3490/- which was to be delivered by courier within 15 days,But till now i havent received any gifts from them. Many a time i had lauched the complain regarding above to mobile store as well as samsung support too & also followed up with Mr nimesh (samsung promo) Mobile no [protected]. i have had not received any revert from them regarding this matter.

Kindly help me out. the promo registration details are as follow.


Please do find the attached registration details.

I bought samsung mobile handset model GT-I9003 last year on 10/July/2011.
Exactly after one year , screen touch is not working. I restarted the mobile several times. Then the touch was working.
But again now the touch is not working..
If the product of worth 20,000/- made to work only 1 year, then its waste of money..
Pls help me on this..

Dear Sir(s),

I bought a Samsung Galaxy Note N700 set on 04/06/2012, After 3 month the phone stopped identifying the SIM card, Upon contacting the Authorized service center (Union Group) In Heliopolis, They advised that the SIM house needs to be changed & that it should take from 3 to 7 working days. I submitted my phone on 13/09/2012 Service receipt number " WJ12090602 " & was advised to call back in 3 days to check the status of my phone through the customer care hotline.
Now it's been almost 10 days & each time I call the customer care line they tell me that they are waiting for Samsung to provide them with the requested spare part & that they have NO idea when this will be fulfilled !!
I requested many times to talk to the customer care unit manager or a any other Authorized staff member & each time they tell me Sorry they are in constant meetings !!!
I donno who to contact or what to do regarding this issue. Your help regarding this is highly appreciated.

Regards,

Yehia Shoukry
Regional Manager
Onset Technology
Tel: +[protected]
Fax: +[protected]
Email: Yehia.[protected]@gmail.com

I Purchased a “SAMSUNG GALAXY Y DUOS LITE” on 19.09.2012 for Rs.6790/- . The Samsung dealer informed me that there is a offer of Free 1GB/ month for 6 months on Reliance 3G, looking on that offer I have purchased the mobile, but the Samsung company cheated me in support of Reliance by informing / advertising about the same offer as I have visited the Reliance showroom to activate the same offer, the Reliance officials informed me that this offer in not valid in Hyderabad, due to which I have suffer loss of Rs. 750/- on 3G Service pack for the period of 6 months.

The TRAI and the concern department should take action against the such wrong practice by the well known Samsung company. The Samsung company should reimburse me Rs.750/- towards this offer and should also take back such offer which is not applicable.

Vikas
[protected]

Dear Sir,

I bought Samsung Mobile phone model : Wave 5253 with 2 years extended warranty from CROMA, Canuaght Place Delhi (Invoice No. SLF02A[protected] on 02 Oct 2011.

In May 2012, we faced mobile charging problem which was rectified by Samsung via. Croma , Del Odeon, New Delhi.

In July 2012 the mobile was unable to communicate, we went to Croma, Rajouri Garden, the mobile problems were partly rectified. We again deposited the mobile phone to Croma, Rajouri garden on 13 August 2012 and till date whenever we went to collect the phone, they tried to return the mobile with same problem. They dont even checked the phone at their end and the Customer care lady talks with irresponsibility.

We request you to kindly register the case and help us by sorting out the issue.

regards

Kamal Batra

OFFICIAL OS UPDATE FROM 2.3 TO 4.0 (ICE CREAM SANDWICH) NOT AVAILABLE FOR SG-T7500 (GALAXY ACE PLUS) . . DEVELOPERS MUST DO THE NEEDFUL FOR EXISTING 2.3 VERSION USERS & MUST DO THE NEEDFULL, LIKE SONY ERICSSON ANDROID MOBILES THEY RELEASED OFFICIAL ICS 4.0 FOR THEIR EXISTING 2.3 USERS . . CONSIDER IT WITH RESPONSIBILITY OR SAMSUNG ANDROID USERS MAY DIVERT INTO OTHER BRAND . .THANK YOU VERY MUCH

Dear sir,
I purchased my new samsung galaxy s2 mobile on 26/5/12.
I am suffuring from dusting problem of front camera of it.
I already visited at samsung service center many times.
But they fails to solve my problem permanently.

Now company said that these is not a technical problem so we are not given you warreny about it.

So please give me right suggestion about it.
Coz i want to sue against these company.

Kindly give me reply as soon as possible.

Thanking you.
Regards
Uresh Sathwara.
M.[protected].