Samsung India Complaints & Reviews

I have purchased SAMSUNG LCD TV, 40 inches (Model no. LA40B5501) in the month of September 2009.This product of Samsung comes with a warranty of one year.

SAMSUNG has cheated me right from the date of purchase by supplying “Defective LCD TV”.

This is evident from the fact that within few months of purchase the MOTHERBOARD of the LCD-TV stopped working and after taking up the matter repeatedly with the service centre it was replaced with a new one.

However, Real flavour of buying Samsung TV was yet to be seen. First, its circuit got damaged then its remote had issues and to get them repaired, I’ve spent my hard earned money only because Samsung has supplied me the defective product.

Now the biggest part, "the LCD screen" started showing its true colors which are nothing but the negative like images i.e. to say whatever we see in SAMSUNG LCD TV, because of expertise of SAMSUNG it is seen with a perfect blend of black color.

After this latest problem started, I again took it to the service centre of SAMSUNG and was informed that the estimated cost to replace the LCD screen in INR 25000/-

Wow, I am amazed by the Business Model, SAMSUNG has designed to cheat the innocent customers, they overall realize double the amount of MRP through the route of service on their Products because they have designed their products in such a way that all the major parts of the product start getting non-performing/ineffective at the end of warranty period so that through the route of customer service centre the customer pays for all the parts again.

In my case I was lucky, at-least the motherboard got damaged in warranty period so I saved few bucks otherwise the cost would be like, initial cost 57,000/- then for the motherboard, then for the circuit, then for the remote and now for the LCD screen. Overall the total cost would land up somewhere around INR 1,14,000/-

I have purchased SAMSUNG LCD-TV and one of the reason behind buying was the competitive pricing of SAMSUNG product but I being the innocent buyer could not realize the master game plan of being trapped by SAMSUNG.

This is to highlight that an innocent consumer should be saved of the pain o[censored]sing such Defective Product/BRAND. Even if there is some technical error, I believe it can be resolved. I expect from Brand Samsung to resolve this issue in best manner possible to set an example for the consumer at large and prove themselves.

Keenly waiting for resolution of the issue.

Thanks & Regards
Naveen Kumar
[protected]
naveen.[protected]@gail.co.in
[protected]@gmail.com

sir maine 20 days pahle maine ek mail bheja tha usper koi action nahi liya gaya hai mera samsung ka tv 29'' tv main cinema scop per ek line ati hai ye maine date 6/8/2012 ko gap agra compny ko complaint karai thi unhone apne enginiear ko bheja tha jo ki usne ek part emron ic[memory-ic ] dali thi 1day baad tv usi condition main pahuch gai hai mere pass gap electronic compny kia bill bhi hai jo ki trc no-3557 hai meri complaint ka kisi ko koi asar nahi ho raha hai main is situation se paresaan ho chuka hoo meri complaint ko jaldi jaldi thik karaye warna main kabhi samsung ka product kabhi nahi perchase & use karoonga ..........

samsung ki poor service ................

My fridge is not cooling & engeeniar says fridge is not repair he says he will replace new fridge or refund the money till today nor the fridge hss replace nor receive money please take strick action agains the company

HI MY NAME IS SONAM, i lost my Samsung galaxy mobile on thursday.. i have its IMEN NO...I REGISTERED A POLICE COMPLAINT AGAINST IT
CAN YOU PLZ SUGGEST ME HOW CAN I GET MY MOBILE BACK

Dear sir/madam I had given my Samsung mobile s1 for repair in santacruz service centre for repair.my cell was not reading sim card.they call me after 10 days that your mobile is ready and u can collect it after payment.I saw that they were done nothing with my mobile,the problem is as it was.so please help me.my mail id is ahamad.[protected]@gmail.com .cell no [protected]

when i go for upgrade my s2 to android 2.3 to 4 they upgrade it, after 1 hour when i receive a call the phone gone dead.before upgrade i ask them is there any problem after upgrade?they said it is their own risk ,but after dead they said it is your risk and the mother board will change.i said ok i will repair,when i gave my original bill and when i went to care after six days they opened my set and said this is water damage.what is this?the first day they said dead after four days is it gone to water damage?how is it possible.these days my set was there.i think they changed my board .resolve my problem and i want my set at on condition.other wise i will case in consumer in the name of samsung and give it a forgery case to media.

My LCD TV which is just 20 months old started giving inverted image. On 13 Sep, I made first complaint at call center at 1100hrs. I was told, service center person will come and make visit by 2000hrs the same evening. Then again I called up on 14 Sep. I was told that some will visit by 1430 hrs. Since then I have been calling Samsung call center and speaking to supervisor who only rattle out same story like parrots with NO ACTION. Even today i.e. 17 Sept, I spoke to a supervisor named Vivek who like a good call center person only has promised to forward my complaint to service center.
The services of Samsung appear to be worst than GOVERNMENT OFFICES.
I will strongly recommend to every person I know NOT to buy Samsung products.
I have only wasted man hours calling and waiting for service person from Samsung at home.
Prashant Gupta
1492, sect 29
Park View apartments
NOIDA

With great excitement and expectations I had purchased a Samsung Galaxy ACE Plus mobile hand set on 28/8/12 (with model No GT-7500 & IMEI No. 352569/05/084462/8) from the dealer, M/s Mobily, Statue, Trivandrum. I purchased this model after seeking opinions from my friends & colleagues.

Unfortunately the very next day itself I noticed that the handset was automatically switched to silent mode during incoming call alert, also the set was getting switched off automatically while attending phone call even though the battery is fully charged. The handset was getting overheat even during idle mode.

I contacted the customer Care of Samsung via the toll free number[protected] and booked a complaint (No.[protected]). They provided me the contact address of Authorized Service centre of Samsung at Perumbavoor, Ernakulam which is nearer to my residence. I produced the handset before them, and they confirmed that handset had some hardware problem in the circuit. The service centre had also registered a complaint (No. [protected]).

I also approached the dealer from where I purchased the unit and demanded to replace the set. They informed that replacement is permitted only if the complaint is registered within 4 days from the date of purchase. I explained them that I was not briefed about this policy of company regarding replacement (4 days) is not mentioned any where in the warranty card.

As the complaint detected was the problem with hardware and circuit it is not anything caused by misuse of handset by myself

Sir,

I am Living at Bhayander West, Mumbai. Today while shopping in Sunday Market (Station Road) Bhayander West, due to heavy rush and traffic my mobile was stolen/picked by someone from my shirt pocket. Immediately I tried to find out from the Hawkers and the places where I visited also I called my same mobile number but not able to connect, as the SIM card was removed from the handset.

I request you to please track the mobile and block the handset and also take immediate and necessary actions to prevent the misuse for illegal activities.

Here is the Mobile & SIM information:
Model: Chat 527 (GT-S5270WRKINS)
Company: Samsung
IMEI No.: 358851/04/064092/6
Colour: Wine Red
SIM Sr. No.: [protected]
SIM No.: [protected]
Service Provider: T24 (Talk 24 mobile) Tata Teleservices Ltd.
Mobile Missing Date: 16/09/2012 Sunday
Time: Near about 12:30PM Afternoon
E-mail for communication: [protected]@gmail.com



Sincerely,
B, Lawrence

i bought one galaxy tab2 p3100 and was instructed to log on to the official website to get free bluetooth set that the company has been advertising. i did the same and got reference no.55E-16044. it said i would get bluetooth set within weeks. after two weeks i got a mail saying my claim has been rejected, without any explanation. i mailed back twice inquiring the reason but there was no reply. this negligence cannot be tolerated. do something or i m moving to the consumer court soon.

i hve purchased samsung gtb 5310 ,6 month ago my bluetooth is not working properly i can send the data but when it comes on data recieving it doesnot recieve .i hve check all the settings but it doesnot work what can i do for that .previously i was using samsung c-3220 i hve face same problm i m not satisfied wid samsung and i will suggest people to donot purchase samsung mobiles.
regards-sachin kalhans
mob no.-[protected]

I bought Samsung Galaxy fit GT-S5670 an year ago with android version 2.3.4.I was assured that it was upgradable to higher versions.With ICS rolling out for other phones, Samsung has stopped the update for my phone to 2.3.6.Why is it so?...We are in dire need o[censored]pdates..Why the heck are you stopping at 2.3.6.If it was your idea, you could have denoted in phone specifications.I would have bought some other upgradable phone at this same rate.....Do reply or comment.

Samsung tv are totally unreliable tv to buy. I had purchased an LCD around 3-4 years back which was one of the most advanced LCD tv. It screen has totally damaged and show picture in negative. When you contact samsung they say it would cost approx 24000. After lot of persuation they say in winning tone that it would cost not less than 17000. You don't have any option. I think they want to make a major money in repair as they prefer to give inferior product so that the customer get stuck and have to pay another[protected] in next 3-4 years. I had bought another LCD from phillips which is even older but is running very fine. But samsung which was the one of the most modern version is not able to stay longer. I have heard that lot of samsung tvs are not correct as per indian electricity conditions. When I tried to tell the samsung guy rs 17000 is very big amount for a tv which is just 3-4 years old he told with a confident beaming voice " sir you have nothing to bother, see the other guy who bought an led just last year and his display started getting problems and see his bill he has already paid 18000 just after one year so it is not a big thing if you need to pay after 3-4 years." Then he showed me a repair bill of around 18000 of some other guy who bought an led just approx a year back. Poor fellow! tv is supposed to be a long partner in an india houselhold but samsung does not believe it. They are ok if their tv somehow run for more than 1 years and are happy to give you an efficient service with every visit of a samsung guy at rs 675 a visit of an electrician visiting you and telling that you will need to pay 17000 for a display screen! when I told the guy that I am not satisified with such costly solution then he told that he will get back. After that I got some calls from their call center whether my issue is resolved and I mentioned that not it is not yet and I need reasonable option. They told they will get back and now even the call center has stopped calling.
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Sir/Ma'am maine ek cellphone purchace kiya jiska Model no. hai Samsung galaxy S Advance GT-I9070 jiski purchase date hai 28/06/2012...
nd is cell ko mai 1 week hi chala paya,. then isme problems start hone lagi... service centre visit kiya to pehle software k liye kai service centre me pareshan hona pada fir kanpur k service centre me Software kiya gya then bola gya k apki problms resolve ho jayegi.. jabki pehle jo problm thi wo DATA MODE active hone par screen lock kar di agar to network chale (drop) jate the.....
Software hone k baad or kai sari problem badh gyi jaise ki battary not store on charging,, Hanging, Switch of karne k bad automaticly on hona,No Network covrage etc....
then service centre se btaya gya k apke cell ka boad change hoga tab sari prblms resolve ho jayegi to maine Samsung help line me call ki or Replacement ki request ki nd service centre k manager se bhi baat ki 2no ne bola k mobile replace nhi ho payega but apki problem solve kar di jayegi... maine firse 1 week k liye mobile service centre me submit kar diya...
call karke repair status pta karne k baad jab mai 1 week k baad service centre gya jo mera new cell without any scratch or without pysicaly damage tha.. wahi mobile mujhe service centre se danage mila or cosmatics me scratches mile to maine cell ko collect nhi kiya help line number par call ki or firse bat ki to response ye mila k mera cell repair karke diya jayega jo screen damage thi wo change karke di jayegi but jo scrachis agaye uska wo kuch nhi kar sakte...
but Sir i want replacement or Refund my ammount bcoz i have faced lots of problem so now i cant accept that my mobile..
i have lost my 23000 rupees.. :-( ;-(
Job Sheet Number = [protected]
plz hel me plz

Hi, i am dr.rajendra h. Chaudhari.
I lost a samsung champ deluxe duos
cellphone while travelling jalgaon to
pune.i purchase it from easy mobile
shop. And the invoice no is 4946. I lost my mobile please take
action to prevent missuse. Please
block my cellphone.
Details of cell...
Imei no-[protected]
Imei no 2-[protected]

I have a problem with the wifi connection...i cant connect to the wifi it only stated that "failed to connect, no response from AP." please help me out of this problem... thanks!!!!

Read more: How to connect the wifi in samsung gt-s3353? - I have a problem with the wifi connection...i cant connect to the wifi, it only stated that "failed to connect, no response from AP." please help me out of this problem... automatic he field thanks!!!! ::

Hi

My name is Amit and I am the victim of Samsung’s pathetic after sales service. I purchased a Samsung Galaxy R mobile on 12 January 2012. Mobile was wonderful I loved it. It worked perfectly for 5 months after that it started giving me Auto Shut down issue sometimes. I did factory reset and it started working for some days. Problem again occurred next month and this time it was much bigger. Mobile Auto Shut Down and was not starting even after trying for 10times.
I have taken the Mobile to the Nearest Samsung Service Centre located at Pimpri-Pune (Pooja Mobile Service) first on 04.08.2012 as device was in warranty for the next 6 more months. They took my mobile for 2 days and return back saying issue is resolved (I don’t know what they did and have not provided the Job list) but the same day I faced the same Auto Shut Down issue and I return the mobile to same Service centre again on 08.08.2012. This time no show from service centre for almost 10 days after I called them on 18.08.2012, service centre asked me to come and collect the device. This time according to them they have changed the mother board (Not sure if they really changed something no job list provided again).
Once I bring the mobile back at home again in night I faced the same Shut Down issue and was not starting after giving so many tries. This time I noticed a patter when I removed the SIM ant start the mobile It works ok but once I put the SIM back it doesn’t start.
I have taken the Mobile again to the Pooja Mobile Service Centre on 20.08.2012. This time I have Shown the Issue to the guys over there How the mobile is not starting and they agreed that Problem is there and they have taken my mobile back for the Replacement on 20.08.2012 Tracking no -[protected].
It’s been now 25 days I have submitted the mobile to service centre they have not updated the replacement status. For almost 45 days My mobile is not with me. I called the service centre on 15.09.2012 this time they said Mobile replacement has been rejected but couldn’t tell me the reason.

Request you to please help me to get the Replacement soon before the warranty period expires.

Mobile Details-
Model - GT-I9103MAAINU
S.No- RV5BA26122P
IMEI- [protected]



Regards
Amit Saini
It.[protected]@gmail.com
[protected]

I have purchased a Samsung Mobile GT-B5722 model during June 2010 from Madurai East Weli street Samsung show-room at a cost of Rs.8,500/- But from the date of purchase the mobile gives lot of problems, particularly hanging problems. The phone was service two times from the authorised service centre within the warranty period. But thereafter, the authorised service centre in Madurai informed that they could not able to service the phone and simply advised me to purchase a new phone.

The present status of the phone:: The Phone display Samsung Mobile GT-B5722 and not proceed further.

Hence, I request you to be informed whether the phone could be serviced, if so where shall I contact in Madurai.
Thanking you,
R. Mohan
2/181, Muslim Street, Uthangudi, Madurai-625107 (Ph:: [protected])

On September 5, 2012, I submitted my Samsung handset (model : GT SA 360)at the samsung mobile service centre in Kochi. ( Excel electronics, Samsung Exclusive Mobile Service Centre, Shop No. E 78, 3rd Floor, Penta Menaka, shanmugham road, Marine Drive, Kochi - 682031, Ph No.[protected]. The touch was not working and needed warranty repair. The customer personnel after keeping me waiting for over one and half hours, informed me to return on 8th September to collect the repaired handset. On arrival on 8th for my handset, i was informed after waiting for over 45 min that the touch was only ordered and that it will arrive soon and will be returned by 10th.

It was on 11th that i went again and for one more time I was met with disappointment. They told that even though the touch panel had arrived it can be delivered to me repaired by 12th. On 12th September, 2012, I was again disappointed with their poor customer service and inefficiency. They have again assured to return the handset on the coming 17th September, 2012. All along I kept telling them to give me only a Sure date on which they will be able to return the handset duly repaired and all along they kept me shuttling just to inform that the handset is not ready.

It is a real disappointment that all the customers I came into during my arrival were all disappointed in a similar or other way( like returning the handset without any repair). this is a highly pathetic situation which has to be resolved immediately. They have to bear in mind that the time is precious and is one which cannot be regained once lost!!

Hoping that some action will be mediated into this. I would also like to know what I should do if they are unable to return my handset on 17th also.

thanking you,
Saumya C S
[protected]
(Kripa, Perumbotta Road, Elamakkara, Kochi- 26)

On 11-Aug-2012 I bought a Samsung Tab 2 P3100 with IMEI number- [protected]/01. I tried getting the promo offer of free bluetooth headset by registering on their website. The site said the offer is not available on the given IMEI number without giving any further reason for it. I received two emails from [protected]@samsungpromo.in following my online registration trials, asking for IMEI number, date of purchase, Name & scanned copy of the bill to avail the offer. I sent the same promptly. However, they replied back asking me to send "correct format of scanned copy" of bill. I re-sent the PDF document I provided earlier. Afterwards I have not heard anything from them yet and it is over a month now.

All help on this will be appreciated.