Samsung India Complaints & Reviews

We had bought the Samsung Galaxy Ace Duos Mobile (GT-S6802HKAINU) IN Pune. The very next day we had noticed the phone doesn't ring intermittently and we had reported this to the samsung dealer from where we had bought the cell. The dealer suggested us to charge it completely and try it again for a day or two. We followed his suggestion but nothing much changed and he had directed us on 12th october to visit Samsung support centre near Ramwadi Chowk Pune (Near Kalyani Nagar - [protected]/[protected]/[protected])
We were shocked when the support centre told us that nothing can be done and they have to repair it and give it back to us. Imagine spending 12,500 on a cellphone and then facing issues with it the next day and the company tells you to get it repaired. If i have to use a repaired handset, i would have spent 4000 rupess and would have bought a used handset. We need a set replacement and need Samsung to take back the faulty set and replace it with a new one. I must say Samsung Sucks. Also, we met 3 other customers like us who had similar issue with Samsung cell phone. No wonder why people have stopped buying a cellphone that cost more than 7000 rupees.

This is is the first time we have dared to opt for a Samsung cellphone instead of a Nokia. I have used various Nokia handsets in last 9 years and never had a single issue. We have tried reaching out to Mr Rajiv Ganju as well but his name mentioned in the Samsung outlet is not more than a marketing gimmick.

Navdeep
[protected]

i have a sum sung phone which serial number is Samsung wave 525 and modal number Gts 5253 and Imei no-[protected]
this phone is not working properly two month and i gone in sum sung care but not correct my problem .
my problem is that my phone have not continue network in every 5 minute and no incoming receiving voice .my phone is not working .
so i am in very problem...
plz solve the my problem


Regards
Umesh
[protected]

To Manager Samsung Mobile Division
India,


Dear Sir,

I am Prashant Sharma resident of delhi. I have most of the product at home are from samsung including phones, refrigerator, washing machine, tv's , printer etc. my concern is that i am having samsung ph ( S-8530), IMEI : 358888/04/105095/2 . I went to service center today as i am facing hanging and slow processing problem on my phone. I believe it must be because of software up gradation from previous version to new version as suggest by samsung India. In service station I was told that there is liquid damage on phone battery and there was no other part is damaged because of the liquid hence it shows battery discharges itself. further they told me that samsung dont replace battery on warranty period. this is a universal fact that sometime battery discharges itself after some duration. so i want you to solve my this problem promptly as my warranty period is going to expire on 28th oct 2012.

waiting for you immediate action on this otherwise I will loose faith from samsung.

regards
prashant sharma
ph no:[protected]
email:[protected]@gmail.com

Respected Sir,

This is regarding complain samsung service center complain # [protected]

I, Mr. S. Pathak, had bought the Samsung 1.5 ton window AC 2 years ago, Model # AW183WB. After 1.5 years of purchase, the AC was giving cooling problem and was sent to the service center “Mondal Appliances Service” (exclusive Samsung service centre) for repairing and after repairing the following parts we were charged Rs2639. Within 4 months we faced the same problem again, so this time the service engineer said there is a problem with aluminium condenser pipe and needs to be replaced with copper pipe and they charged Rs 3800 for the same and delivered the AC at home but within 20mins the AC stopped working and did not start back again.
This time the service engineer just took the PCB for checking. Sir, there was no problem regarding the PCB earlier but when calling up the service center they said there is a problem with PCB and it needs to be replaced and they would inform us once the parts arrive from Delhi but there was no communication for 2 weeks from their side, So I had to take follow-ups everyday, later on arrival of the new PCB part we were told to pay additional Rs 1700 for it. I told them I am not going to pay the charges as this damage of PCB has not happened at my residence but in their workshop and there is no way I am responsible for paying this money. I called up several times to the support call center but they have always told that the supervisor would give me a call but it never happened.
After following up for 3-4 days I had a teleconference discussion with one of your call center supervisor and the service center manager Mr. Mondal and told everything regarding what has happened with my AC. The customer care supervisor supported the service center manager and told me that I have no proof that the damage has happened in their workshop so it’s better to pay the money. Not only this, the transport person who delivered the AC has damaged the fiber outer cover while fixing it but we didn’t complain regarding it, if this is how our product is handled infront o[censored]s then on what basis are they charging us for paying the amount which we are not liable to pay. In case the damage would have been due to my mistake I would not hesitate on paying the later amount where I have already invested approximately Rs 7000 on it.
Is this the way Samsung works for their customer? In case your service center wants to make money by damaging the working parts and then asks money for repairing or replacement of the product then what is the difference between a local service center and Samsung service center. I am really frustrated with the way your service center is dealing with me for past 2 months .In future I need to think 100 times before buying a Samsung product or fair to say I will not buy any Samsung product after this horrible experience.
Please find the details of the service center end of the mail.

Thanks,

Mr. S. Pathak
Clubtown Residency,
Belgharia, Kolkata-700056


Service Center Address:
Mondal Appliances Service
Exclusive Samsung Service Center
87/10, Akshoy Kumar mukherjee Road,
Kolkata-700090
Ph no:[protected]/ [protected]/ [protected]/ [protected]
email id: mondal.[protected]@gmail.com

I have been a Samsung customer for long, My Plasma, refrigerator, Micro Oven, Air conditioner and my GSM mobile are of Samsung brand.

I am severely stressed by the fact that I am following up with Samsung since two months for want of Battery for my Mobile Omnia Pro B7320, Battery version should be AB823450CU 1480 mAh

I checked every major store and authorized service centers in Hyderabad, I was told that the device is not in production and hence the battery is not available. I do not want to let go perfectly working mobile device just for non availability of battery. Kindly request you to provide access to the above said battery.

Regards

Dinakar
[protected]
[protected]@dinakar.com

i bought lcd tv of samsung @ 16500/- 4yrs back. present its not working bcoz of one board not working. this was concluded by company service executive. he also said shocking news ie company not supplying lcd tvs and parts of lcd tvs. so once i'l sent to company, what they take decision we follows.
so finally i have to through this lcd tv into dust bin.

I have purchased a handset Samsung galaxy Ace GT -S5830OKIINS from M/S UNIQUE ELECTRONICS on 29 September 2012 . Just after ten days the new handset became bad and started hanging , the display becomes black , gets over heated , auto working . I went to Samsung Service Centre at 12,LOUDON STREET , MARUTI BUILDING , KOLKATA - 700017 they said that they will not replace it . Its is a pathetic condition with my new handset that Samsung is replacing it . Please don't buy anything from Samsung and i also suggested my relatives to don,t buy anything from Samsung . Its Simply a harassment . Samsung India Electronics Pvt Ltd should take care of their customers .

Samsung India Electronics Pvt Ltd . B-1 Sector 81 phase 2 Noida District Gautam Buddh Nagar , Uttar pradesh .

hello
sir / madam
i purchase a smart phone by samsung deler on 06/10/2012 i didn't find acceriess and thay gave me dective peice and i mailed tham many times at all the offices and also at CEO'S office also and talked with tham detail given below : please help me
as per my complain in my previous mail i have recived any proper reply from your end as i mailed a complain to very authentic person of the company that is in CEO'S office . i talked in your custumer care number [protected] for 16 min 53 second at 17;50 hours and i chated with mr patel manager samsung (surat ) on his cell no . [protected] at 15;56 hours for 11;33 minutes and again at 16;16 for 2;37 minutes .
please guide me what to do as iam aware to get my phone changed with all the needs but didn't recive proper reply from your end .
shall i walk to consumer court for this or what shall i do . and i really feel that even the person CEO of company can't give a satisfactry answer to me .
awating for your reply
regards
Alok

My mobile wa stolen on 07/10/2012 between 5pm to 7pm, please block it ASAP.
Mobile Details as below;
Samsung Galaxy Y-Duos
IMEI NO.: 359828/04/749380/5

Dear Concern,

I brought a new handset Samsung Galaxy Y Pro Duos B5512 from retail shop on 11th June 2012.

1.I have faced issue on 30th of Sept 2012(Within 3 Months) white Display.

2.I have submitted my phone to nearest Samsung Service Center in Malad West, they told m that having issue with display and will be ordering the same. you will get phone within 3-4 days.

3.I called Samsung Customer care on 3 OCT, 2012 for status of my Request, they told m "Sir u have to contact Samsung Service Center".

4.I called Samsung Service Center and ask for status on 3 OCT, 2012, they told me "Sir part is not available to the nearest location and we will be ordering the same and will try to deliver ASAP, we will update you on 5th OCT 2012".

5.I have not received any updated from Samsung Service Center on 5th OCT 2012, I called Samsung customer care he connected to the service center and ask for the status. Customer care guy told me " Sir handset is ready, you will be getting a call from service center within hour(they took hour for Quality check)

6.After hour i got a call from Samsung service center, Sir your we have replaced a display but still handset is not working fine, we are ordering main PCB(Mother board of Handset)you will be getting handset on 10th OCT 2012.

7. I called Samsung service center on 5th OCT 2012 ask for Samsung Handset replacement as within a 3 months whole handset parts(Display & Motherboard) are getting change, Sir we cannot do this let m check with Samsung service center. sir part is not available we are ordering and you will be getting handset on 10th OCT 2012.

I need handset replacement-Samsung is fooling customer and providing faulty handset.

WHAT KIND OF SERVICE CUSTOMER GETTING FROM SERVICE- request took 10days.

Hello..


I have purchased Samsung Galaxy Ace Duos GT-S6802 in August,2012 and its dual SIM feature wasn't working in roaming, also Automatic Network Selection not working I have to select netwrok every time manually and facing many other problems about its functioning, i had given it to Samsung customer care and they has updated its software & returned the phone to me. Now again I am getting the same problem with a new problem(Screen Lock not working properly), and it is not possible for me to go to customer care again and again for the same problem.

I asked Customer Care to replace the Phone, but now they are telling we'll replace it's board (mother board), which is a very much time taking process.

I have purchased this phone for my convince but it is wasting my time only & Rs.12000 is big amount for me.
Please suggest me how can I get replaced it & where should I go or how can i get my money back?

Customer Care will waste warranty period of 1 year in all this and after one year they will say period is over.

I bought Samsung galaxy S2 from raipur when i visited there or a vacation.I bought it thinking that it bears model no. i9100. I was assured about this model no. because the same was printed on the box. But when i opened the box , i found the model no. of handset to be i9100g.
When i contacted samsung, they told me that we agree about the model mismatch but we can't offer you replacement as it is a refurbished handset.

Under consumer protection act 1886, One can't sell mentioning something else on box and selling something else inside.

I kindly request it to be replaced

Dear Sir,

This is to bring to your kind notice that I had bought a Samsung Plasma TV (model number: PS42A450-W/M) on 6th September 2009. The product came with 2 year manufacturer’s warranty. However, the main panel of the TV (Part code: BN96-16256A) went bad immediately after the expiry of the warranty and needed to be replaced. Hence, in October 2011, I paid about Rs. 20,000 and got that panel replaced. The panel didn’t come with any warranty and there was no maintenance contract whatsoever that Samsung provided me. On my part, I have taken utmost care of the TV and it is always connected to a UPS considering the frequent electricity outages in Gurgaon.

In less than 12 months, the same panel has gone bad again in early September 2012. I filed a complaint with Samsung (ref number: [protected]). After a lot of follow up with Samsung and repeated requests to their servicing team, they have refused to replace the part free of cost for me.

I believe that the company provided me a defected part and is not taking any responsibility now. I bought this TV 3 years ago at a cost of Rs. 53,000. The panel costs Rs. 20,000. So in effect, I have already spent more than Rs. 73,000 on a TV the market value of which is only Rs. 35,000 today! It is not at all justified for Samsung to expect me to shell out another Rs. 20,000 again for the same part that doesn’t even come with any warranty.

Request you to kindly look into the matter and help me get a free-of-cost replacement of the panel with at least a 5-years’ warranty on the same. Else, Samsung should take away the TV and pay me back Rs. 73,000.

Regards,
Shilpi Shastri

SIR
On 21 sept 2012, At Noida City Centre Metro Station While boarding the train my cell phone got stolen. And i registered the complain for the same at police station. My phone IMEI NO. is [protected]. I have requested the metro station for showing me the video footage but of no use. Please do help me in this regard. Thanking You
Sarvjeet mor

Hi,
I brought the Samsung Handset(Galaxy GT i9003) on April 2011. For last 2 months, the back and Menu Button of my handset is not at all responding.
Kindly help me in resolving the issue. While googling the problem i saw people suggesting to change the entire Touch Screen(Cost 6k).
Do i have to spend an additional 6K for the phone which i bought for 20K???? .
Please help me solve the issue

Sir, I purchased one Samsung Refrigerator on[protected] fromGreat Eastern(Kolkata 700001) .In the month of April 2012 I found crack at the bottom liner. Then I complained at their customer service on[protected] D.No.[protected] ). Then they sent their Sur.Engineer 2 times.They took photos.The Engineers telling this is crack. But Company was telling this is not crack only scratch . After then they told i complained afer one year , so Conpany will not replace it . I mailed all dates when i purchased. Then they sent me a letter, which i received on 04.10.2012 . In the letter they tolled that it is not repairable. So Company will refund the invoice value after 22% deprecation deduction.This is not acceptable for me.So at last I am bound to put a complain to you. Thanking you. Pankaj Bhattacharjee, Agarpara. saktipur, kolkata 700109.

Please block this SAMSUNG S5300 IMEI:[protected],it was stolen 10-02-12. Thanks.

I had bought a Samsung 46" 3D LED Television from M/s. Sargam Enterprises on 24.10.2011. The model no. is UA-46D6600WRM, Sl. No. 20163ZEB900584A vide Invoice No. SJR-3718 for Rs. 96,000/- . The MRP of the system was Approx. Rs. 1,35,000/- on the date of purchase. On 13th of September the said television stopped working. I therefore, lodged a complaint with the SAMSUNG India toll free number. An engineer from Samsung India visited my house and checked the television. He informed me that the picture tube has some problems and the same cannot be rectified. Hence the television will be replaced as per the company norms since the same is under the warranty period if the same model is currently in vogue else I shall be refunded back the entire amount that I had paid for the same within 15 days. Subsequently, another person came and collected from me the photocopy of the bill, along with a copy of my identity and residence proof as part of the company's requirement for replacing the television. Suddenly, after about 5 days I received a call from the Samsung service center at Delhi stating that the part has arrived and that my television would be repaired after replacing the part. When I stated that your engineer had said that the same cannot be repaired I was replied that the engineer does not know anything and therefore has given me wrong information. I insisted on a replacement rather than repairing the same. I was said that a request regarding the same would be forwarded to the company and I shall be informed about the decision very soon. After about three days the local service unit of Samsung at Delhi informed me telephonically that the company has decided to refund me back Rs. 96,000/- to which I objected that it was not acceptable to me since the same model is still being sold my Samsung in the market presently. I was very rudely informed that I should contact the call center if I have any objection to their decision. I therefore, contacted the service center on 29.09.2012 (Ref. No. [protected]) and subsequently again on 01.10.2012 (Ref. No. [protected]) to inform about the issue and insisted for a replacement rather than receiving Rs. 96,000/- since there was some special discount during the purchase which would not be available to me now resulting in additional financial burden for buying a similar new television. Every time I was said that the issue has been flagged and I would be contacted by suitable senior functionary and issue would be solved within 24 hrs. However, nothing has happened till date. I am now writing to you to seek your help in this issue at the earliest keeping in view the approaching festive season.

i have purchased a samsung mobile in the month of Jan 2012 on the 21st. the mobile suddenly started hanging suddenly gets switched off and then after that it does not start at all. i send the handset to samsung service center where they said that they will check and get it rectified. after 2 days they revert that OK and now i am facing the problem again from next day. i am not getting a replacement for the handset are not . why should i get it repaired when i am suppose to get a replacement. its within warranty. why should i use a faulty handset. please help regarding this as i am suffering without a handset.