Samsung India Complaints & Reviews

I purchased Samsung Frame TV 55inch from the Dealer Samsung Plaza Green Planet, Ramphal Chowk Dwarka sector 7 on 27th October 2021, while purchsing I was told that I will gert a power bank and TV bezzel within 7 days time, since then I have been following up with the dealers, after getting no response I lodged a complaint to the CEO mail on samsung site through this link https://www.samsung.com/in/support/email-the-ceo/ but recieved no revert, then from 25th Dec. 21 onwards I started making twitter tags to the Samsung but didnt recv. any revert yet. hence I request you to please help. if the sales are all Fake, I wonder what kind of service will they offer when it comes to rerpair of the goods purchased. Please help me in getting my money refund from these frauds.
The complaint has been registered on consumer helpline vide docket no, 3197568, and look at the audacity of your team, all fake revert has been updated on the same? No calls no communication from samsung and your team has mentioned that the customer has accepted the offer??
Is this how your team operates?
I WILL KEEP FOLLOWING UP TO EXPOSE THIS, EVEN IF IT TAKES ME TO GO OUT TO MEDIA, I WILL DO IT Mr. CEO

Subject : Complaint about irresponsibility, Bad treatment and Poor Service
I am an Engineer, by profession, and a regular customer of Samsung products. At my home, we have Samsung fridge, washing machine, ACs, 4 mobiles..etc including samsung fold.

I would like to register a complaint against your service Team as I faced a very poor service experience.

Please read the following in Sequence:

My Refrigerator was not working ( No cooling & Showing Error E-21). (Model No: RS554NRUA1J/TL, Serial No: Y7GD4ABF700683P) .
I registered for service request to SAMSUNG on 02.12.2021. Service Request number is [protected]
Followed by my complaint, after a week one technician came at my residence, inspected the refrigerator and left. Charged Rs: 600.00 for the service. ( Receipt Attached). The condition of the refrigerator was same as the at the beginning while he left.
Again, after about 2 days, another technician came and he said he is charging the refrigerant. Paid an amount of Rs:3540.00 again and bill issued. (Receipt Attached)
Even after this, the refrigerator was not working properly. No cooling especially at FREEZER. When we reported the issue, Service team moved the refrigerator from our house to their service centre for thorough checkup and repair. ( Photo of moving the refrigerator is attached). The refrigerator was kept one week at the service center. After that, they returned it to my apartment saying that it is repaired. When I inspected the refrigerator visually in front of your driver, it was shocking ( reasons below).
(1) The inner trays and containers were not returned along with the refrigerator
(2) The back side compressor panel was kept open. The panel cover also found missing.
(3) When we called service center at the same time, while driver was at our place, the service team returned all these parts by evening on the same day. Surprise about the ZERO QUALITY CHECK of service team.

When I received the refrigerator back to my apartment, the freezer was not cooling properly . When I informed the technician, he said that it will take about six hours to get it working perfectly. However, I waited one full day, but no improvement.

Followed by this, I have been chatting with Samsung customer service on whatsapp ( +[protected]) on daily basis. One technician again arrived on 28.12.2021 and he did something on the refrigerator. After that, refrigerator was not at all working completely. The minor cooling also lost. We are not able to use the fridge at all and lost RS:4140.00 as service charges.
When I tried to call the service team, they stopped attending my calls . The number of service team, who used to contact me, is [protected]. I understood that it is another company (M/S Tech Serve) assigned by Samsung for service locally. Infact, all technicians who tried to repair were all trainees without any experience and knowledge.
As the service team was neglecting my calls, I left the attempt to call them again. I have been chatting with SAMSUNG CUSTOMER SERVICE till this day. However, no action has happened sofar with regard to the repairing of my refrigerator and nobody called me back. Now, 28 days are over by this time after my service request.

When I made a chat at the number yesterday

I have already complained several times to the SAMSUNG customer service on daily basis and the end result is ZERO even after 29 days. We are not able to use the fridge at all and lost RS:4140.00 as service charges. Trainee technicians are coming for and that is why no end result for the customer. I am totally dissatisfied with this service. 29 days lost and there is no progress on the service, nobody calls and nobody attends the complaint.
I expect your serious interference and to register complaint.

CUSTOMER ADDRESS :
Pareedkutty Maniampara Makkarkutty
Flat.No: 3D, Asset Silver Streak,
Old Chowara Ferry Road
Thottumugham.P.O
Aluva

Cooling is totally stopped in both fridge and freezer.

Refregerator was purchased on Dec 17 and extend my warranty next four years more. My one single same complaint is running from 2018 to 2022 is creating a vaccum inside the freezer door under warranty time and door is not open after vaccum. This complaint is many times registered and many times engg was visit at home for repair it but cant resolved permanently till past three to four years.
On jan 2022 one senior person is visit for this same complaint and he did replaced the heater and broke the main gas pipe of fridge now fridge is totally spoiled and not working from last 20 days.
No replacement was given by samsung. Already this Refregerator was not functional properly after one year of purchased to till next three years, same problem occur again and again, now pipe was also broke by engg. I was purchased my fridge at cost of 37000/- and give another 5600/- something for extended warranty till dec 2022.
Lost whole money but samsung company is dont care about it. Still customer is on troubled.
I request you to please replace this defective piece to another new one or replacing my whole money and return your product.
Worst experience with samsung genuinely. Product and service everything is worst, i cant believe that this will happen with customer.

Nikhil Arora
[protected]
H. No. - V - 704/23, Gali - No. - 19, Vijay park, Maujpur, Delhi - 110053.
nikhil.[protected]@yahoo.com

This is to bring in your kind notice that I, Madhu Devi, purchased Samsung Refrigerator REF RT34T4522S8 Elegant Inox (324) from Vijay Sales, K-11/25, Central Market, Lajpat Nagar-2, New Delhi-11024. This purchase was made on 16 September 2021.
I started facing issues with the refrigerator in December 2021. A layer of ice developed over all the food and milk items I kept in the fridge section. I initially spoke to Mr. Vishal, an employee of the above-mentioned branch of Vijay Sales. He requested me to wait and watch for a few days, which I did. The problem persisted. In January, the problem grew further and I spoke to a Vijay Sales representative again. The rep registered a complaint on my behalf with the Samsung Service Center on 13 Jan 2022 (Reference number- [protected]). The first technician who came to my place told me he could not find any issue and did not understand what was happening. He asked me again to wait and watch, and if the problem persisted, some sensors will be changed. Again, there was no resolution and the problem persisted. I called the same person on the 23 January 2022. It was a Sunday night and he promised me that he will come the following morning but he did not. Then I received a call from your call center on 24 Jan 2022 where I was informed an engineer will be sent to my house on the 25th of Jan. Even he could not understand what was wrong with the fridge. By the time he came the ice had melted and there were few pieces of ice floating in milk. He took a through examination and recorded everything (photos of the fridge). He advised me to call the call center in the morning if the problem still persists and schedule another appointment with an engineer who can visit our place in the morning itself. Now this same technician visited me again on 26 Jan 2022 in the morning around 12pm and recorded the status of food items in my fridge. A layer of ice was there on the milk pot, on bowls of curries etc. He recorded these photo evidences and sent it to his team at Samsung (Reference number- [protected]). He assured me that he will discuss this issue with his team and get back to me. On 29th January, I personally visited Vijay Sales and spoke to Mr. Vishal and Mr. Bhupinder. They registered our complaint with the customer care again and told us to wait till 31st Jan. Two engineers then visited us on the evening of 29th Jan itself. They spent a good two hours at my house, recording the temperature etc but it was of no avail (Reference number- [protected]). They told us that by 1st Feb 2022 we will be provided with a resolution. As of now[protected] I have received no update from Samsung and even after a series of complaints and visits my problem persists.
I write this mail to convey my grievance and to clearly state that I am not willing to have any part of the fridge changed or replaced. My fridge is in warranty and hardly four-five months old. I am extremely dissatisfied with Samsung’s service and request you to kindly either replace my fridge with a brand-new model or refund my money fully. This is causing me a lot of issues, which was not expected from a brand with such a humungous repute and presence.
I hope I will not have to resort to filing a complaint in the Consumer Court of India and a satisfactory resolution to my problem is given to me. I will be thankful.
Yours sincerely

Order ID : [protected]

Complaint Ref. No. : [protected], [protected]

I ordered the product online from Samsung website. Product got delivered on: Thursday, 27th Jan, 2022 at 2.30 PM
I asked installation to be kept on 29th Jan, 2022 in evening as I stay occupied with work at office. I was assigned an Engineer but he didn''t come at all. Then, after many calls, I got a call on Monday 31st Jan, 2022 in afternoon that the engineer is coming for installation. I had to get keys sent along with a staff so that installation could take place. On the same evening at around 9.30 PM the product stop working. I raised the complaint with the customer care and they said that a person will come on 1st Feb, 2022. Some other Engineer showed up in evening to check the product and was not able to fix it. Now, he is saying that he may come on some other day and then again try to fix it. He stated that he will have to open the product and then put some other mother board/spare and see if that works. I am not comfortable with this. It''s not guaranteed if that will fix the issue for good and does not assure that I will not have some issue in the future. It''s better if I get a replacement for this product at the earliest. I contacted the customer care again and they transferred my call 4 times ahead to 4 different people. After staying on hold for several minutes, I was informed that I will have to wait again and the case is open and it may take some time. Customer care asked me not to allow the service engineer to open the product and on the other hand local Samsung service team which came to install and to re-check the product are saying that t''s best if the product gets replaced or else they will have to manually open it and see what they can do. My groceries got spoiled, my time is still getting wasted in addition to mental frustration due to this.

No one is providing exact resolution to this and no one is even confirming me what should I do next. All they say is that I may have to wait but no tentative period is informed to me and I do not get any of their callbacks regarding the issue. Now, the regional service centre is not even picking my calls.

What should I do ? I have recorded the calls which I had with the customer care and also had staff made a video o[censored]nboxing the refridgerator.

My Instagram handle is @bharat_._thakur and contact numbers are [protected], [protected]. Some senior official who holds some decision making power and is well aware about resolution to such cases should get in touch with me at the earliest.

Looking forward to a quick resolution to this.

Regards
Bharat Thakur
AGM (Administration & HR), Sai Engineering Foundation, Shimla
Co-Founder, Woodays Resort, Kufri
COO, The White Haven, Shimla
Founder, Wired Darwin
http://saiengineeringfoundation.com
https://www.woodaysresorts.com
www.wireddarwin.com

Dear Sir/Madam,

We had purchased the fridge on Feb 2, 2021. There has been an issue of water coming out of bottom tray of the refrigerator since then.
The issue is very serious and dangerous - my son had slipped from the fallen water and had got his thumb fractured.
We have been complaining about the issue since June 2021, and were dissatisfied with the response provided.
The product is defective and the problem is not solved even after reporting to the customer care many times.
Now we still are complaining about the issue, registered another complaint on 30 January 2022, but no repair attempt/redressal has still been provided, given the urgency of the situation.

We are very much unsatisfied with the product and the response provided by the samsung customer service team.
Given the dangerousness of the product, urgency of the matter and poor response by customer care, I seek immediate replacement of the fridge. If no replacement, I request to take the fridge away and provide me full refund with the interest.

Hoping for a prompt response and appropriate action.

Thank you,
Regards,
Shiv Chand Verma

Dear team

this is Ranjitha s from Madambakkam Chennai. My registered mobile number is protected. i purchased samsung top load washing machine 2019. but samsung service center people are telling i purchased 2018. so no warranty like that. can i get the duplicate bill for my washing machine purchase through my mail i d r.[protected]@gmail.com.
model no WA65M4020HP.

Billing address
177 ALS Nager main road, madambakkam.
chennai-600126

I ordered a Galaxy S21 5G with exchange on the Samsung Shop site. The Blue Dart courier took a look at my old Samsung A50S which is in excellent condition and wrongly claimed that there are lines on one side of the phone. Taking a photo from any phone 2-3 years old will show some sign of wear but there were no lines. He uploaded only that photo then told me that he could not deliver the new phone. Shortly thereafter I received a message stating that I had rejected delivery which was incorrect.

Attached is a photo of the same side of the old phone taken by the Courier.

This treatment appears to be a well-planned racket to deny exchange in the hope that the customer will buy the product anyhow. Note that the condition is even better than the normal wear and tear associated with a phone of its age. The perfect condition of the screen that gives you a good idea of the phone in general. That the courier did not even activate the display clearly indicates that there was no intention to take delivery of the old phone. The phone has had a screen guard and protective back cover throughout its use.

Samsung customer care told me that “Ensure that the mobile phone is in working condition with its display intact, and that it is not damaged, broken, or otherwise tampered with. Normal wear and tear is acceptable”. Clearly the talk does not match reality.

This treatment by Samsung has left a very bad taste in the mouth after years of patronage and makes me regret buying the Galaxy Watch 4 recently. It is nothing short of disgraceful. Have written to Samsung but no response

Be warned...

I have purchased a 55" Samsung TV year model 2017. Problems am facing straight lines appear on the screen. Can I have the contact details of your nearest service station

My washing machine making noise while washing regarding same I had called up multiple times on number showing on their website[protected] | Samsung Care Authorized Service Center - Samsung Washing Machine Ac Refrigerator Microwave Led Lcd Repair & Service Centre Dehradun but he is not at all bothered to understand or resolve the query and then I called upon [protected] but no one is responding properly & when I asked for the complaint number they told me you will receive on message which never happened.

I feel cheated here by the company wherein no one is ready to resolve the issue and moreover careless customer handling.

Model Number - WT655QPNDRPXTL
Serial Number - W0565PBK100536A

My Mobile Number - [protected]

Hello all,
I purchased a Samsung Galaxy M31s phone about 1.5 years back, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung service center (Samsung Service Centre Chittoor) and they told me that the motherboard needs to be replaced.
There were over, at least, 100 people with the exact same complaint in the internet and Consumer Complaints forum regrading their phones (all Samsung M-series phones). The update caused the motherboard to fail. I have multiple samsung phones in my home. I got problems with 2 phones recently (both are samsung m30s phones). which are 18months old. I paid hell lot of money to get them replaced as service centre's told mother boards need to be changed.
Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount. It's a blunder done by samsung and expecting customers to pay 9-13k to get the motherboard replaced.

PFA the same issues raised-

https://r2.community.samsung.com/t5/Galaxy-M/Samsung-M30s-Motherboard-Issue/td-p...⇄

https://www.consumercomplaints.in/samsung-samsung-m31s-mobile-motherboard-c30192...⇄

https://www.consumercomplaints.in/samsung-samsung-galaxy-m30s-motherboard-issue-...⇄

https://r2.community.samsung.com/t5/Hyderabad/Samsung-M30S-Price-for-Motherboard...⇄

Hi team,
I have purchased the samsung refrigerator from bajaj electronics in nakkala gutta hanmakonda paradise branch on 27-mar-2021. There was some problem with the refrigerator and i have requested for customer care and they have asked the bill copy. So since it is under 1 year warranty period can you please provide the bill or invoice number

Details
Purchase date: 27-march-2021
Name: kanthala ravinder reddy
Payment mode: capital card
Model: samsung refrigerator
Delivery address:
H. No 3-42
Vil.mekalagattu
Mdl. Raghunathapally
Dist.janagaon
506244

I have purchased a Front load washing machine on 21st January 2022, from the Samsung’s website, the installation guy came and found out one part is broken and damaged, today is the 5th day, i have emailed the photos on the same day of the installation. No resolution has been provided. Only there support iteam is saying they have handed it to the senior team but nothing has ever happened.

Dear sir i have ordered a samsung bezel for my frame tv of samsung on last year dec 2021 and as per samsung was to be delivered on 3rd jan 2022 but till now i have not received my product ..after repeated calls to samsung customer services no proper response was given and i have done payment already
My order id is [protected]

Dear sir/Madam.
I have put order for samsung bezel for frame tv on samsung shop app and till now i have not received my order and your customer service support is pathetic after one month continous follow up and calls i am not able to get a proper reaponse rather than delaying tactics.kindly look in to matter.
Order id:[protected].

I have samsung A 20 which auto restarting randomly and when i visit samsung care there 95 % customers were with same problem.
this is default y the company has to resolve the problm or replace these all falty pices that you have made

I have samsung A20 Which auto restarting randomly . but when visit samsung care ive seen number of customers with the same problem.
its not a issue of consumers its something default by samsung itself. which may leads to many people are not suggesting even the mobile shop owners to buy samsung.
huge problem by samsung

I have Samsung m31 and it has purple all over the screen from past days please either replace it or repair my phone I have 3 mobile of Samsung and I find some issues in every Samsung I bought this phone on 18 August 2020

I order a tablet from Samsung on October 4, 2021. A scheme providing refund of some amount was applicable on my order provided we pay through ICICI card, which we did. However, we did not receive the refund and now I have dropped numerous emails, none of which are being forwarded to concerned department.