Samsung India Complaints & Reviews

We purchased Samsung double door refrigerator, model no: RS55K5010S9 about 5 years ago.

we filed a service req when we realized cooling is not functional. service guy came and suggested gas needs to be filled in and charged his visiting fee. Another guy came for filling gas and filled gas and collect about 2500 and left. still we realized it is still having the problem and now as per customer care, it can't be repaired as some internal thing which is not exposed outside to check and fix...

wonder what I need to do now..it costed close to 80K and they say it is like useless. I want samsung india to either get this repaired or replace the product.

We are struggling to find a repair solution for the last 10 days in Bangalore. Repair person did a shady job, within few hours refrigerator stopped working. Now we are struggling to get the repair. Even after 11 calls to Samsung Customer care team, no person has been assigned to the job. Only FAKE PROMISES AND LIES FROM SAMSUNG! Samsung has outsource the repair job to company called Rlogic in Bangalore. It's run by some very unprofessional folks. I have spoke two Samsung CS supervisor both are BIG TIME LIERS. Now we are planning to resale our all Samsung products like AC, LED TV and Refrigerator. POST SALE SERVICE is very bad for Samsung. My ticket number - [protected]

I got a update in my mobile I did that update after some time my mobile started freezing and it got on and off frequently. Then I went to the samsung authorized store to check what is wrong then they told me like the board got complaint and we wanted to replace it...it's about 7to 8 k ...if the updating making the phone broken why they are giving this upadation...it's really bad ...

Unfortunately the issue got popped up back again, my phone screen is flickering with many flashes while using finger print scanner, In month of march have already visited samsung authorized service center's 7times and i thought issue got resolved but since last 3days It started flickering again.

I'm literally fed up with the samsung product within 2months of purchase facing issues and I've to roam around the service center's.

But the response I've got from samsung team is they didn't find any issue.

I had booked an ac service appointment from your uc app and the had given a partner for me he came and god knows waht he did he opened my full outdoor and since then my ac is dead its not working it was around 50k and now the problem is the comapny staff dont even talk or listen too the complain its more than 12 days i had been suffering but no response frim the comapny i had went too the office as well at lucknow gomti nagar eldeco were mr abhishek had just normalized everything and told me it would be done in a day or two day but nothing happend i had called mr abhishek more than 50 times but he texted me rudely and said its not his duty too do it soo now wht should i doo i had texted the ceo o[censored]rban comapny also about it lets seee wht action would be taken about my complaint it is a matter if monetary money and as welll as the problem faced by my family and now its too long if no actions would be taken now then i would have too takse some actions regarding your comapny

My tablet samsung galaxy tab A is not responding to any connection
i cant browse, cant update, playstore is not respondind, galaxy app says connection failed, whatsapp also not working. I tried to sign out from samsung account then it says something went wrong or processing failed
.The only think i can do is to call,
please help me with this issue as early as possible

I purchased samsung ac last year from last year issue is coming, more than 10 times engineer visit & saw the issue, they replaced 2 times pcb panel & swing motor, they are not able to detect the problem, engineers & even companies ceo giving false hope all the time. It's a manufacturing defect but no body agreed upon it. If I was wrong then why you are not able to solve the issue, even I sent emails no body replied but your ceo sagar Kumar told me last year that the problem will not come again if it occurs then you can sent me a mail. Samsung is a big brand but they are not able to solve my issue, they are just harrassing me. If you don't want to solve it then what kind of service are you providing to us. Accept your mistake & take your cheap ac back, I don't want it. I repent upon my mistake why I bought it.

Placed an order on 22nd March 2022 and it supposed to be deliver on 27th March 2022. It's already been 10 days but still I didn't receive my order

Registered service request with Samsung customer care, service request was routed multiple times for days before they could figure out which service technician needs to visit. Finally, after seven days technician came and inspected to inform Compressore needs to be changed. Since the compressor was under 10-year warranty, was changed after a few days, here is the shocker, the new compressor installed by SAMSUNG conked off in a day. Again we have been chasing SAMSUNG but their pathetic service is still not able to resolve the issue. It is now 20 days plus in the summer SAMSUNG is touching its customers with their horrible service.
DHEERAJ MUKU
Mobile : [protected]

I purchased a split AC on 3rd April and it is not installed so far.

Hello,

I need immediate attention, I raised complaint on AC Cooling March 19th Samsung people from Venkateshwara Enterprises visited and took the AC, the issue was with cooling, no complaint number shared nor, no response from single representative from SAMSUNG, in spite of calling multiple times, there was unprofessional approach from NARESH the Service Manager. One day I called the Engineer who picked the AC from my home, as per him the estimation of service charges will be around 10k I said go ahead, initially they mentioned issue with coil. again after multiple follow up the got the AC on 5ht of APRIL, i asked them to come tomorrow for fixing it, on 6 the APRIL i made not less than 20 calls, finally evening 6:30 pm engineer visited and found there is issue still not fixed. What SAMSUNG did for 19 days no one knows they only cheated my added bill of 9, 621.19, that no original invoice shared. now they just gone and no response and no one lifting my call.

I need some one to look into this and fix the issue, its very unprofessional approach from SAMSUNG even after 19 days the issue is not resolved and service is worst we can expect.

Call me on[protected] if need more information.

I need this issue to be fixed in next 2 days without any additional charges and delay.

REF : BP / CLAIM NO [protected]

BR..
RAJ

Hello

I had purchased smart phone A03s at Sk mobile (vadodara ) Samsung executive who name is shaik behavior not okay.. he give me wrong commitment for cash back.. the day after that he block my number & denied for call.
My cashback are still hold & this kind of approach is not acceptable response..

Even SK mobile higher management not doing any kind of effort..

Kindly suggest or resolve this.

Regards
Maharshi ([protected])

The product which I bought through Samsung online was defective and technician confirmed it. I want replacement or refund whichever is possible. But there is no updates on this matter.

I have bought m31s a year before after an update my phone started hanging and freezing i have complaint to ceo but from there also my issue cant be resolved .when i took my phone to service centre they told me to change the mohter board .how can i change the motherbard it will cost approx9000 .it is not the problem of mine but itis isssue in mseries phone so please resolve my issue as soon as possible

I have purchased Samsung Galaxy M31s on 6 Aug 2020. On a fine day suddenly my mobile phone switched off, and on restart, the screed hanged on logo. I visit to the nearest service center, and they informed me that the mother board need to be replace which would cost around 8000/-. This is a cheating from the Samsung because I came to know that 1000s of M31s users are facing this issue in their phone. It happens after a security update from Samsung. After the expiration of phone warranty, Samsung has find a way to loot its customer. I am really disappointing by this behavior from Samsung, I usually endorse their products to my friend and family. I will never do that again and I will ne purchase any samsung product in the future.

I purchased samsung digi touch refrigerator on sept 2021, complain about defrost in jan2022 and complain again in march 2022. Executive told me unit will not work in future as well. I filed the replacement or refund but none of the solution was provided to me and samsung denied the solution they want me to get it fixed by replacing the door on a new unit which is not even 8 months old.

The Ac bought on 27th Feb 2022 from amazon does not cool though its 1.5 ton.
The service technician visited and cleaned the filter and said the problem was due to dirty filter . But even after cleaning the Ac is providing normal cooling at extreme settings of 16 C.
The Ac does not provide any cooling when used in quiet mode.

It's been 20 days I have bought the new premium phone the phone was dilivered on time but did not recieve the other items which were in the offer number of emails were sent with reference [protected].
No solution has been given the offer was under the corporate employee purchase, the cover worth 6099 has not been given the insurance was provided as mentioned, before the purchase everything was made clear by customer care and then the order was placed and I was assured the item will be given with the phone, the CEO HAS NO ANSWER AND I HAVE GOT 25 MAILS WITH the right team is working on the case .
Total fraud as explained I was not given the offer kindly work out the solution. The pictures are attached of the support chat
And the order details as what was offered before making the purchase.

The cover was suppose to sent with the phone and till date the right teams is working out to get a solution.

The Ceo team also as no answer.

It's been 20 days I have bought the new premium phone the phone was dilivered on time but did not recieve the other items which were in the offer number of emails were sent with reference [protected].
No solution has been given the offer was under the corporate employee purchase, the cover worth 6099 has not been given the insurance was provided as mentioned, before the purchase everything was made clear by customer care and then the order was placed and I was assured the item will be given with the phone, the CEO TEEAM HAS NO ANSWER AND I HAVE GOT 25 MAILS WITH the right team is working on the case .
Total fraud as explained I was not given the offer kindly work out the solution. The pictures are attached of the support chat
And the order details as what was offered before making the purchase.

The cover was suppose to sent with the phone and till date the right teams is working out to get a solution.

The Ceo team also as no answer.

My phones display is damaged and i installed a new display from Samsung service center New chowk . After 4-5 months o[censored]sage the phone display turned into green colour and sometimes it turns completely black . They donot gave me any information about the warranty of the product and when I told them my problem they are saying that the warranty Is of 3 months and they will not fix my issue !