Samsung India Complaints & Reviews

I am Ram Sharma,. Staying in Chennai.
On relocation, I had given a request for Samsung split AC (1.5 Ton) through Customer care. The request was given on 2nd April 2012. A Technician named Suresh had intially confirmed the appointment on Saturday (7th April) however he failed to come and even after repeated calls to him, there was neither any response or call-back. Finally on 9th April, Monday, another Technician had come to install the AC.
He had changed the cooling tube which was charged Rs 850.00.

However he left without giving any receipt for the same. He did not also show me the packaging in which the tube was bought. He all through insisted that it is original samsung product and was brought from their warehouse.
The tube does not bear any logo or stamp of Samsung or any other third party.
There after I had been mailing and calling the customer care for atleast the basic information, like place of manufacture, date of manufacture, price and logo.
However none from Samsung were able to provide me with this information as on date( 19th April 2012)
Further due to an installation error, the gas had leaked out and from the very day, there was no cooling. This was confirmed by one of their executives who had come on 13th April 2012. But he left saying that, "it would be fixed by a different team".

I have been calling the customer care, even I have posted mails on samsung website and to samsung support team. But all was invain.

After each mail, some individual calls and tells he would personally track my issue and see that it is resolved by the end of the day ... and this has been continuing for last 10 days.

This clearly highlights the careless and lack of customer-friendly attitude of samsung and its allied executives.
Kindly do let me know what and how I proceed to see that the issue is resolved

Hi Myself Rajeev Chawla residing at Gurgaon. I have purchased a New Handset of Samsung Duos on 29 March 2012 by Ebay worth approx 13000/-. I got my phone on within next 4-5 days. I used new phone for two days and start facing the lots of problems.

1.) No battery Backup. Phone switched off after 8 hrs on stand by (100% full charged)
2.) Mobile gets hot without any usage
3.) Tilt sensor is not working.
4.) Some time phones starting operates itself.
5.) It fluctuate on charging.

I have gave this phone to service center of Gurgaon they have declared Dead handset and even they are refusing me to give me a new handset. Request to you to look into this matter as i do not want to have repaired handset i have deposited my handset with 10 days of purchasing and after that some of Samsung Guy from the services Deptt contacted me the gave the assurance for everything will be fine and he will take care of my case and advise you shortly further action. After two days when i contacted him he was totally forget the case then he took conference call with the service center that situated in Gurgaon with the name of Ansh Communications. and i got all ok report.
I got my mobile back with changed my screen (I am not sure on this), full of scratches and dust. When i asked the guy about the backup and he replied we haven't checked that...@@@@@ we should use it then tell us ....what the hell is this i bought the phone to visit your service center again and again. They gave me a new battery as no option. i have called to same guy ([protected])for feedback and he took my Add to send somebody to come to my home and collect my phone back..but i am still waiting, someone will come to my house to collect my phone. but i forget it'Sam sung all fake promises and third class services.

Now the current status i am not able to use my Lovely Samsung mobile due to same reasons and one more thing the service center people added to that ie i am not getting display many times.
Model Galaxy Duos I589
Serial No A00000302FE8DB

Rajeev Chawla
[protected],[protected]

I Have Received samsung 8gb sd card slot date; 4th April 2012 buy it is not in working condition ,, I Will to-many time call letsbuy customer care but my Esau is not solve..yet

I would like to bring to the light fraudulent practice by Samsung though its dealers by selling Galaxy SII GT-I9100g model in the box of GT-I9100. I have purchased Samsung Galaxy SII from Spice Retail LTD. (G 3 JSRK, SEC-18 , Noida,UP) by Invoice No.[protected] dated 15 Dec 2011 which clearly states Model No. Galaxy SII GT-I9100.

The box containing galaxy SII also shows as Model No. GT-I9100 whereas after checking the instrument (when I came across problem in some games & 3D), I found that it is actually GT-I9100g, which has inferior processor & GPU. This has caused me sever inconvenience, disappointment and mental stress after incurring a huge amount on the cell.It hangs a lot, freezes at times and camera failure and heats up a lot.

GT-I9100 is powered by 1.2GHz ARM CortexA9 Exynos 4210 and ARM Mali-400 GPU while GT-I9100G is powered by Texas Instruments OMAP4430 CPU and PowerVR SGX540 GPU. This is the main difference between both the phones leading to change in performance.

On various communications with Support india, there is no response I have mailed them more than 60 times to support.[protected]@samsung.com but nothing is happening in this regard. Its more than 3 months since am running after them for the same.

This is a serious matter and must be dealt with accordingly. Am highly annoyed with Samsung now, Please look into this.

Regads,
Mohd Juned,
[protected]

I have purchased a Samsung LED TV from Indra Sound at Indra Square Market in Bangkok on 2nd Novemeber 2011.
Since January2012, it is not working and the service centre is refusing to repair it under international warranty.
I have corresponded via email with Samsung, but nothing positive is being done.
I was given to understand that as soon as one registers the product online, the international warranty is valid.
Viresh...

Dear Sir,

Samsung Refrigerator Model No. RT77KBTS of 570 litres sold to my aged mother on 15.3.12 still proves to be defective. On complaining the service technician had come on 4.4.12 and place the handle back saying it will never come out again. But within a week the handle came off again. The technician was again called and this time he did not turn up, because the refrigerator is a problem one and cannot be set right. So you see, Samsung has cheated my mother by selling a defective frige through its dealer, Khosla Electronics, Beckbagan, Kolkata without showing her the model. As there was no buyer for this model, my aged mother with dim eyesight was forced to take it on delivery and exchange. As the old fridge was taken away, she had no choice but to us the new one as otherwise the food taken out of the old fridge would go bad, had to be put back in the new one without knowing that the handle is defective. It means Samsung sells its defective products in this manner through its dealer Khosla Electronics.

The refrigerator is big and costly and no amend is being made to set it right neither by the company nor
its dealer.

Yours sincerly,
Mrs. J. Mundle

I had purchased the mobile four months back through Infibeam (online) and found that one headphone channel is not working. I consulted with Infibeam customer care service member and they suggested to go Samsung service center as it's in warranty. I had submitted the mobile on 11/04/2012 . Initially they told job will be done within two days. After four days one of Samsung engineer ( Mr. Sukanta Swain) called me and saying some parts is missing so it will not be in warranty and estimate will be around Rs.2100 INR. Regarding this I had a discussion with Mr. Vikramjit Sarkar (Area Sales Manager) also.
I discussion the same with Infibeam Customer care today and they promised to provide assistance to Samsung regarding the same if its needed.

As a poor customer I am escalating this to the higher management of Samsung to get proper service as my phone is in warranty.

Samsung Job Bill No: [protected]

Please provide the justice.

Thanks
Hiren Dutta
[protected]@gmail.com
+[protected]

I am using Vodafone mobile SIM card my mobile number is [protected] I did not download any content from Samsung fun club i go to Samsung fun club site through Google search engine I browse data from this site 14MB, while browsing I did not know they deducting balance for browsing their site, When I exit the browser I got SMS "Thank you for downloading content from Samsung Fun Club! For best selling games musing and images visit
http://202.58.121.192/sfc/nor.jsp?id=14"
After getting that kind of SMS when I check my account balance I found almost Rs. 200/- deducted from my Prepaid Account Balance.
Vodafone customer care unable to refund my balance kindly help me to refund my balance from Samsung Fun Club

Thanks & Regards
One Representative of all GPRS customers of India
Arif Baig

The ACremot control panel was not working for last two years. The agent who sold the product, Padmalaya Refregerators no more dealing with Samsung products and not doing the service of the AC. Given complaint last year but it was not fully rectified. Again the remote control panel is giving problem and could not operate the AC.

Model Name: GALAXY Y S5360
Brand Name: SAMSUNG
Software Version: NA
Device Type: Hand Held
Band Details: GSM 800,GSM 850,GSM 900,GSM 1800,GSM 1900
Can be bought? Theft report found
Details of the person who logged the complaint
Name: Ms B Sujitha
Address: 314,D block,silver srings,hyderabad, HYDERABAD LOCAL, India, Andhra Pradesh , 500054
Phone: [protected]
Email: [protected]@gmail.com
Mobile: [protected]
Mobile Model: samsung y GT-S5360
Brand Name: Samsung
Color: metallic gray
Bill Number: 42607903
Purchased From: reliance digital retail ltd
Dealer Address: vijay sai towers,vivek nagar ,kukatpally,hyderarabad
Dealer Phone: [protected]
Date of Sale: 1/29/2012 12:00:00 AM
Date of Theft: 4/15/2012 11:16:36 AM

I have bought a Samsung omina w windows 7 mobile05/03/2012 fromParli vaijenathElectronics,India . I use this mobile could not support the videos and livetv. and cannot support the flashplayer to the windows this fone . please inform the latest information the livetv and supported other flash player.


vasudeo munde
At.Po.limbota ta. parli-vaijenath
District .BEED 431530
Mobile No. [protected]
Email Id-- [protected]@yahoo.com

Hii,

I bought a new samsung mobile phone B7722 on 07.04.2012 and I have attached the details below:

Dealer: HASH10 telecom Pvt. Ltd.
116, Madani Complex,
100ft. road, Coimbatore-12. Ph:[protected]
Invoice no: 71
date&time: 07.04.12 & 01.50PM.
IMEI no: [protected]
Amount: 10500INR

COMPLAINT: The mobile got repaired the same day on the purchase,
1. The Display button is not working and the display too.
2. My ears are paining while speaking on the handset.
3. The sound from the mobile is similar to china handset mobiles and irritating.

I contacted the Samsung customer care regarding this , and they did not respond properly and I demanded them to replace my mobile with a new one or else refund the amount paid. They told that the mobile problem is rectified and they can't replace me with a new mobile. I am not willing to take this mobile since it got too much repairs the very same day of purchase. So , plz render judgement and refund me the amount paid from the samsung company. I am totally disappointed with this mobile and the manufactured company.

Thanks in advance,
N. Manoharan

I have purchased a Samsung Galaxy 5 (GT-I5503) mobile hand set from M/s Sai Traders Karol Bagh Delhi on 14 March 2012 vide Bill No. 4590. After 2-3 days it started functioning erratically, I visited the Service Centre at Mahavir Enclave they stated since it is still working they don't find any thing wrong. All of sudden on 12 April m2012 the phone switched off at its own and did not boot up despite the battery being fully charged. I again visited service centre at Mahavir Enclave again they opened the phone and stated that this set is category item hence they do not accept and honour any such warranty. After calling customer care more than thirty times I was advised to visit service center again. I have again visited the service center at Nehru Place they said the phone need software update, but refused to carry out stating that since it is category item they do not honour any warranty and instead I was asked to pay Rs. 281at the sernior manager level by Mr Abhishek. After calling the customer care several times the reply almost that either I pay up the money or beg the manager to oblige me, Customer is King (stupid) Samsung way.

Again and again I have no respite.

Please help me out.

Sir,
As we are associated with the servie of samsung mobile phone the time frame is must for success in our profession, but unfortunately your Branch
of Sector-4, Bokaro seel city has own time table to work. We hardly get consingment sent from Our warehouse Ranchi to our place.His Irresponsible behaviour affects our business as we can not deliver the hand set on time to our customer
My office Distance from Your Branch Office of overnite is hardly 200 mts. when we get information by calling on phone no- [protected] a lady staff receives the call says that Overnite office has no manpower to deliver the consingment so come & pickup the same from your end.
When my office boy go for depositing the consingment at evening the shop remains close saying the office staff is out for collection of the consingment pl. come next day. How can we work with them pl. suggest.
Earlier also we have made such type of complain but nothing has been done in this regard . It is very shamefull for the Reputed company like u.
Thanks
Rajesh
Telelink
C-38, city centre,Sector - 4, Bokaro Steel City.Jharkhand.

I had bought a Samsung Galaxy S2 phone in December from a shop in Bangalore. However, I am very unhappy with the product as the device is consistently giving major problems. In this regard I have visited the authorized service centre on at least 6-7 occasions in the last 4 months. The service centres always say that there is a software issue and each time they merely format the phone and restore it to the factory settings. But I know from my several experiences that this solution is of no help and the problems keep coming back. The product is under a 6 month warranty and hence each time the service centre is providing free service currently. However, this seems to be a tactic for buying time and after another two months the warranty will lapse and then I will be required to pay in case these problems persist.

Hence I would like to know if I can insist of a replacement since the product is consistently giving problems (despite more than 6 visits to the service centre), if I can initiate legal proceedings against Samsung in case they refuse to replace the device and what is the procedure for initiating legal proceedings against Samsung in consumer court.

As I got the problem in my samsung washing machine on 28/3/12. I have call in customer care centre. The engineer come on 29/3/12 and do the inspection. I have show him a problem regarding machine personallly. He took machine on 30/3/12 to service workshop to repair it. They call me on 31/3/12 and said that we are sendinf machine to your residence, the problem is solved. Next day on 1/4/12 machine comes but problem is as it is. It is not repaired. From that day I have called to customer care centre 4 times and in surat workshop also. But till now on 14/4/12 no engineer comes to my house to repair it. I was not getting the setvice from samsung company from last 10 days. Please do the needful regards.

I have bought a Samsung Microwave Oven on 06/04/2012 from Vasnath & co Ltd Padi ,Chennai,India .I have called up the Samsung Customer Care for installing the Oven and nobody has turned up so far .It's amost more than a 5 days
I am really Frustrated with the Customer Care.If... My Complaint No:[protected]

i bougt a samsung phone galaxy s 1-9003. after 1 month i got to know that it had some problem due to which it got hanged up now and then. i deposited the phone 2 times to the authorised service center of samsung in kanpur but they failed to solve the problem and tried to make certain excuses that the problem was due to usage of a big capacity 8 gb card and downloading apps from android store. i felt that i was been made fool. the last time they said that the circuit board of phone would be replaced but they would not provide me free warranty repairs after that. i was very shocked on listening this statement that after spending rs 17,700/- and being under such problem they are saying this to me. it was very rediculous. i m really upset by this statement of that samsung service centre representative. please help me out in such a condition. because this problem is now been a mental torture for me.

Dear Samsung Team,

I had problem with My Samsung Mobile i wrote mail to a Very Responsibility Officer (Mr. Rajiv)

My Mail:-

---- Original Message -------

Sender : Amaran K<[protected]@gmail.com>

Date : Mar 19, 2012 11:39 (GMT+05:30)

Title : Reg:Samsung C3303i

To : R G<rajiv.[protected]@samsung.com>



Dear Sir,

I have Brought a Samsung C3303i on 21st Jun'2011 at Sangeetha Mobile showroom - Selaiyur (Chennai), Since that I am facing the Lot of Problem

Problems:-
Without connecting the Charger Show as charging - Went to Tambaram Service center problem rectified
Without connecting the USB Show as Connecting - Went to Tambaram Service center problem rectified
Voice Volume was too Low to Hear for others while I am speaking - Went to Tambaram Service center problem rectified
My headset was not working in 195 day from the date of Purchase - They said 180 days is the warranty period - I accepted
And now again the Volume Issue & Automatically getting Switch off - Need your intervention to get a replacement. In this Nine month I am getting a Problem regularly. I cannot put Permission to my office and go this issue regularly.
I have brought a Samsung c3752 on 6th Nov'2011 and its headset is not working - Went to Tambaram Service center - for that they make to wait for 20 minute without enquirer the issue .Later they asked and checked it stock is not available we will get by next week - Kindly ensure for this to get as well for my C3303i replacement

I had made 4 visits to your service center in hope that my mobile will be repaired / rectified .But the status remains the same (Not in Usable condition )

I had high trust and faith in the quality of Samsung products which is turning out to be otherwise.

As a last resort I write this mail to you for your intervention to get My handset replaced either by the same model or a different existing model where in I would be ready to pay the price difference as applicable

A reply from your end will be highly appreciated

Regards
Amaran.K
[protected]
Chennai

I had received the Response :-

from R G rajiv.[protected]@samsung.com
reply-to rajiv.[protected]@samsung.com
to Amaran K <[protected]@gmail.com>
date Mon, Mar 19, 2012 at 6:51 PM
subject Re: Reg:Samsung C3303i
mailed-by samsung.com
Important because you marked it as important.
Images from this sender are always displayed. Don't display from now on.
hide details Mar 19
Dear Customer,

We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product.

We sincerely regret the inconvenience caused to you and assure you of a quick and most suitable resolution. I have forwarded your concern to the department and they will contact you shortly .

We appreciate your patience and assure you of our total commitment towards your satisfaction as a Valued Samsung Customer.

Warm Regards,
Prashant Kumar
Customer Satisfaction Team

After 2 days i got a call from someone he introduced himself as i am calling from Samsung and he enquirer where you given the Service i said its in Tambaram and he said you will get the call from Tambaram

and Again after 2 days i got a call from someone he introduced himself as i am calling from Samsung Please visit our Tambaram Service center we will sort out the Issue But there are not ready to Replace the Mobile but i got a headset which is fault in the warranty period one of the request on mail

And Mrs.Abirami from Samsung send the Mail as:-

from AABIRAMA SUNDARI S aabirama.[protected]@partner.samsung.com
reply-to aabirama.[protected]@partner.samsung.com
to [protected]@gmail.com
date Sat, Mar 24, 2012 at 10:42 AM
subject Fwd: Fwd: Reg:Samsung C3303i
mailed-by partner.samsung.com
Important mainly because of the people in the conversation.
Images from this sender are always displayed. Don't display from now on.
hide details Mar 24
Dear sir,

As per the tel con,it was for your kind information that already it was informed to you to collect the handfrre drom the service center. but you are not able to do it because of your busy schedule. You have confirmed that you will be visiting our service centre as per your conveniency. So, again I am requesting you to visit the Samsung service center to collect the hands free and we will provide you the best resolution on the top most priority.
Thanking and assuring you for best services always.
Feel free to write me in any concern





Thanks and regards,

ABIRAMI.S

Branch Co-ordinatore ,

Samsung CS Team,

CHENNAI.

Reply Mail for Mr.Abirami

from Amaran K [protected]@gmail.com
to aabirama.[protected]@partner.samsung.com
cc rajiv.[protected]@samsung.com
date Mon, Mar 26, 2012 at 12:40 PM
subject Re: Fwd: Reg:Samsung C3303i
mailed-by gmail.com
hide details Mar 26
Dear Abhirami,

I would like to thank you for the response received by your personnel.
I had indeed been to your service center for resolution of my request.
However the service center team did not accept my request for replacing the handset & they had communicated that the policy of the company for replacing the handset will happen only when some parts are replaced
Now this policy does not augurs well with my case as many a times I had visited your center for repairs. If your service center does not replace parts at the first or second or even third instances then I may not be penalized citing company policies.

I leave it it you for making a decision on whether to replace it or not.
If not I will go ahead and purchase a new handset and for obvious reason it will no longer be a SAMSUNG brand.

A very dis-satisfied customer.

Regards
Amaran.K
[protected]
Chennai

Again

from Amaran K [protected]@gmail.com
to aabirama.[protected]@partner.samsung.com,
rajiv.[protected]@samsung.com
date Sat, Mar 31, 2012 at 4:15 PM
subject Re: Fwd: Reg:Samsung C3303i
mailed-by gmail.com
hide details Mar 31 (10 days ago)
Dear Abhirami,

Awaiting for your response on my mail


Regards
Amaran.K

Still now no Response

What a great response they giving to the customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I don't Know weather i will get the response to this Blog or not

sir/mam.. myself jasveer singh i bought brand new galaxy note (n7000) frm SAT GURU TELE WORLD the authorised dealr of samsung. just 2 days frm purchase the mobile starts hang.. auto start n auto off..screen n back side of mobile is geting warmer n warmer...i contact wid the service center n authorised persons of samsung..they told me to give mobile back to them with all the accessories..they promised me they will exchange the cell but they cheated me they repaired my cell without my permission...atlast i took cell frm them ...thn again they told me if nw my mobile will create any problem then they will surely replace it..they were saying that previous problem was nt so serious....sir i wana tell u that even after repair still the same problems are there.. when i use the same sim card in another phone i m able to make video calls but wid my galaxy note m nt able to make video calls..sir regarding my problem i again contacted samsung but they did'nt showed any intrest in my problem n even they are not picking up my call....m really harassed n cheated by samsung.. i request you to help me out...plzz i want brand new cell from samsung and indeminity also for my suffer....my number is [protected]