The oven touch screen switch & rotating plate is not functioning. Varrious mails have been sent to support India & the copy of the same is appended below.
Till now the complaint is not resolved.
------- Original Message -------
Sender : eufrazio<[protected]@marpolind.com>
Date : Jul 02, 2011 10:04 (GMT+05:30)
Title : Re: Re: Re: Re: Complaint No [protected]
Your local office just called us.
They expressed their inability to attend the complaint at our residence due to shortage of technicians & advised us to bring the machine to their office to replace the switch membrane card. They also informed that it will take long time to complete the repairs.
Kindly note that we cannot take the machine to their office. They can collect it & return back after repairs.
The service & the behavior of this office is pathetic & cannot be accepted.
Pl do they needful & revert back urgently.
eufrazio
----- Original Message -----
From: eufrazio
To: support.[protected]@samsung.com
Sent: Friday, July 01, 2011 2:44 PM
Subject: Re: Re: Re: Re: Complaint No [protected]
Pl note if this complaint is not attended within the close of this day I would be reluctantly compelled to refer this matter to consumer forum for resolving the matter.
eufrazio
----- Original Message -----
From: SUPPORT INDIA
To: eufrazio
Sent: Friday, July 01, 2011 2:29 PM
Subject: Re: Re: Re: Re: Complaint No [protected]
Dear Customer,
I have spoken with Branch Service Manager and Area Service Manager concerned and will update you with the status accordingly as soon as possible. Your complaint has been taken on the priority basis.
I can understand the time and energy you have spent on this issue and appreciate your patience.
Thanking and assuring you of best services always.
Faresh Tomar
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)
------- Original Message -------
Sender : eufrazio<[protected]@marpolind.com>
Date : Jul 01, 2011 12:24 (GMT+05:30)
Title : Re: Re: Re: Complaint No [protected]
Nobody has attended the complaint till now.
eufrazio
----- Original Message -----
From: eufrazio
To: support.[protected]@samsung.com
Sent: Friday, July 01, 2011 9:30 AM
Subject: Re: Re: Re: Complaint No [protected]
Very disappointed that nobody attended the job yesterday despite the energy & time wasted by me in following up this matter.
This is my first experience to know about the after sales service of Samsung products.
I would refer this matter to the top of your company so that other customers do not face the same problems in resolving their complaints.
Meanwhile, I hope that the matter will be resolved today before 12.00 noon.
eufrazio
----- Original Message -----
From: eufrazio
To: support.[protected]@samsung.com
Sent: Thursday, June 30, 2011 4:56 PM
Subject: Re: Re: Re: Complaint No [protected]
Pl push your service team to attend the job within the close of this day as may patience is running out.
I understand that your service office is just 2 kms away from my location. Why then they need so my time to reach the complaint location.
Would appreciate closure of the complaint today itself.
eufrazio
----- Original Message -----
From: SUPPORT INDIA
To: eufrazio
Sent: Thursday, June 30, 2011 4:43 PM
Subject: Re: Re: Re: Complaint No [protected]
Dear Customer,
I regret the inconvenience you are facing with your Samsung product.
I would like to assure you that I am maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.
I can understand the time and energy you have spent on this issue and appreciate your patience.
Thanking and assuring you of best services always.
Shikha Tyagi
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users:[protected]Toll free)
Others:[protected]Chargeable - To dial, prefix your local STD code)
------- Original Message -------
Sender : eufrazio<[protected]@marpolind.com>
Date : Jun 30, 2011 16:13 (GMT+05:30)
Title : Re: Re: Complaint No [protected]
Pl note the address & contact nos as under:
Mrs Cynthia Menezes
E 3, 1st Floor, Basant Bahar II,
Near Pandva Chapel, Aquem, Margao, Goa. 403601.
Contact 1 ----> [protected]
Contact 2 --- > [protected]
Pl read the complaint no as [protected]
EUFRAZIO
----- Original Message -----
From: SUPPORT INDIA
To: eufrazio
Sent: Thursday, June 30, 2011 4:04 PM
Subject: Re: Re: Complaint No [protected]
Dear Mr.Menezes,
Thank you for patronizing Samsung Product.
I sincerely regret the inconvenience caused to you. We tried to contact you on behalf of your BP no.([protected]), but it seems to a wrong no. , with reference to your case, kindly provide us your address details along with contact numbers so that I may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
Prashant Kumar
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)
------- Original Message -------
Sender : eufrazio<[protected]@marpolind.com>
Date : Jun 30, 2011 15:47 (GMT+05:30)
Title : Re: Complaint No [protected]
Till now, nobody has contacted us.
Would appreciate if the job is attended & completed within the close of this day.
Pl look into urgently & revert.
eufrazio
----- Original Message -----
From: SUPPORT INDIA
To: eufrazio
Sent: Thursday, June 30, 2011 12:38 PM
Subject: Re: Complaint No [protected]
Dear Customer,
Thank you for patronizing Samsung Product.
I sincerely regret the inconvenience caused to you. I have forwarded your case to our department concerned. They will contact you shortly.
I appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Alka Rani
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)
------- Original Message -------
Sender : eufrazio<[protected]@marpolind.com>
Date : Jun 30, 2011 12:34 (GMT+05:30)
Title : Complaint No [protected]
The above complaint was lodged in Apr'11 & is still not resolved inspite of several follow ups with the customer care nos.
Pl attend the complaint immediately & inform status by return mail.
Eufrazio Menezes
Aug 13, 2020
Complaint marked as Resolved
Samsung Monte S5620
EMEI No.: [protected]
Purchase date: 15/09/2010