Samsung India Complaints & Reviews

Sir,

I am to inform you that on[protected] a DVD player with 'open close' problem was given to SAMSUNG INDIA ELECT LTD., AGARTALA SERVICE CENTRE (phone No.[protected] for repairing, on[protected] I became compeled to return it back without repairing.because during the period I visited the service centre three times but no result even they have not called/informed me.

If, service of a renowned estiblishment like samsung is such where shall we go. we are loosing faith.

solicited your attention.

AMIT CHAKRABORTY
AMTALI, AGARTALA, WEST TRIPURA
MO [protected]

Dear Sir/Madam,

I have purchased Samsung Galaxy S (Model # GT I9003) about 2 months back in April. It started troubling me in first week itself as the phone kept switching off/freezing on its own. After few calls to the customer care centre I was instructed by the technical engineer to reset my phone to factory settings since the software version seems to be the problem. Post factory rest, the handset worked fine for few days but again started troubling me.

Then started my ordeal of calling customer care day in and out and yet again resetting the phone to its factory settings countless times as instructed by the technical engineers. But one fine day the phone just cocked off and didn’t switch on and then I visited the service center where software/OS was uploaded on handset and I was assured that now there will be no trouble now onwards. But, the same problem started occurring after few hours and yet again the software was re-uploaded at the service center after 2 days.
But second time after reloading the software, the phone started having trouble of just not randomly switching off/freezing on its own but also started showing a various errors of different process stopping unexpectedly. Now, the suggested solution provided is to replace the mother board, which is not acceptable to me.

I have forwarded a replacement request with customer care since there is a manufacturing defect in the handset. They haven’t assured a replacement but will get back to be in 3 working days with the best possible solution whereas I only demand a replacement since it’s just a 2 month old handset and what’s the point of buying a smartphone from such a brand named Samsung !!!
Kindly help me solving the problem. In case, you need any further details please let me know.

Best Regards
Akankshi Mallick

i hv purchase sasung w169 mobile phone cdma+gsm it is not show cdma sim service bur gsm run all application compony told it is open market phone n but it is not run R menu option n company told to me we hv not write to it is internet supporting phone but r-menu is difrent function company is seeling poduct with huge margin it worth is 5000rs n 400 rs mobile also hjv this function please give me advice

mubarik mansuri
[protected]

I have complaint on dt:4,10&17 june2011 @ my samsung LCD.when Mr.Subir talk me about 60%(MAX.)depriciation cost i.e refund cost will be only 40% of total bill amount.That time i was demanding 45%refund amount( initially it is 50% refund).But he stick on 60% depriciation:In meanwhile due to family demands (since there is no LCD) i have purchased new SAMSUNG LED 40 INCH on dt:17JUNE 2011( EVENTHOUGH knowing previous SAMSUNG lcd history) so that i have good sleep at night.On dt:20 june 2011 Mr. Subir call me & told that our company will give you a new offer of 34% refund amount or new LCD.but due to election duty & i am working outside of nashik ;It is not possible to talk with my family.When our family watch new LED ,they observed one thing that LED quality is more superior than LCD in all respect.Therefore instead of new LCD offer,we will reduce our demand of 45% to 40% refund amount.so that we will add another 9000.00 to 10000.00 in refund amount to purchase new LED.When i talk to Mr.subir @ my view,then he refuse to give 40% refund amount (initially he offer me, when i was demanding 45% ).he suggest me to take new LCD what they will suppose to be an equivalent of old LCD.But i have a question in my mind.Without knowing costumer satisfaction or his demands,how company will offer new lcd to costumer as per their choice?When costumer demanding 40%refund amount which is already offer me.Now why they are refuse to obey their promises? Company executive should think of costumer satisfaction & solve this problem as early as possible.I have a mind that Mr.subir delibarately not solving my problem.I have told him if it is not in his capacity,then put my realistic demand to your next executive so that i will get proper JUSTICE within time.

I have bought a Samsung S5200 just two months ago. Recently Its display gone. It costs me RS 1000 to repair it. I called customer service they said they will check and will call me in one hour. After that i have not received any call. I got frustrated.

Hi,

this samsung mobiles provide poor After Sales Service, my mobile (samasung star) was at their service center at ghatkopar for repairing. First they said that your mobile has some software issues & it will cost you 350/- & it will take 3 days but after 7 days they told me that there is no software issues its hardware which is
causing trouble & they need to change motherboard of my mobile (PBA) which will cost me 2000 to 2500/-,
now i want to know what were they doing for last 7 days, and above all i repaired my mobile from the dealer i
bought my mobile, he easily repaired the mobile within 15-20 Minutes with free of cost.

sir
my phone,model no.SAMSUNG S5233-A,IMEI no. [protected] was stolen on 21 june 2011.please block my phone

This is with reference to SAMSUNG WACHING machine bought by us around 1 and a half month back. The machine started giving problems from the 1st day itself.
Machine is not taking the load. We lodged a complain and Samsung representative attended it and informed us that the belt of the pad is defective and it will require to change. But we informed that we need replacement of the machine and we dont want replacement of the part since it is just 1 and half half month old.
After daily followup with the customer care they informed that they will only change part and will not give replacement of the machine since its electronic item and nobody can give assurance to the electronic item. Also told us what u have to do you can do you will not get replacement of the machine. Such a arrogant answer we never imagined from samsung.
I wanted to ask samsung if they are so sure about there quality and the brand what they are propogating for quality and why such problems and answers are coming up from there customer care guys.

I request the following from Samsung on an urgnt basis:
1.Replace the DEFECTIVE machine with a NEW Machine of our choice and check it thoroughly before delivering it.
My complaint no [protected]

Regards
Deepanshu Agrawal

[protected].

I have bought Samsung Omnia II i8000 in India in month of Feb 2010 and it has come preloaded with Windows Mobile 6.1 although it clearly sad to be upgradable to 6.5.
I have searched the Samsung website there is upgrade available for Windows Mobile 6.5 except for India. Do you expect India will get latest update soon or it will take 5 – 10 years to get an upgrade?

I made a worst decision of purchasing samsung galaxy S5570.
I am getting many problems since date of purchase i.e. On 07/06/11.
And the service centre BIR ELECTRONICS PVT. LTD., G.S.ROAD, PH: [protected] is providing me worst responce regarding the service.
I visited the centre many a times but they have not registered my complaint.
The two customer executives in the main recieption room shows no interest in listening to the problems.
Thus its my deep request to help me out in this regard for i want to get the value of the sum of money that i invested on the handset.
Kindly try to improve the service.
Myself Bhaskar

Hi,
I recently ( March 2011) purchase the Samsung Wave 2. I am not satisfied with mobile phone performance.

Initially first 1 week only i started facing the problem but i feel its normal but after few week later it started hanging and voice clarity was very very low.

one day i restarted my mobile and after that it was not turned on. I took it to Samsung service center ( Bangalore , Marathalli) they told me it just a software problem and they will recently in 30 min so i waited there but after 2 hr Samsung service center Engineer told me , I don’t have mobile software pls take to Bangalore Domlour service center , I immediately took it to Service center, there also Engg told me i will repair in 45 min pls wait.

but again same he ( service center engineer Nawaz ) told me i don’t have software i will give tomorrow but i m daily going to service center but engg is saying i have sent to head office as port is not detecting the software, now it more than 2 week but engineer and service center executive is saying we will rectify the problem tomorrow even they are not showing my headset too.

I am really disappointed with Samsung service center (Bangalore) how they treat to customer.

I spent 18000 Rs for this mobile and no one to hear, even it is in warranty period, i asked to service center if handset have problem pls change it , now they are saying it cannot be change at any cost they are not giving any answer.

I A.SURYA PRABHARAKARAO I HAD PURCHASED A NEW SAMSUNG MONTE GS-5620 ON[protected] WITH BILL ON RAZOLE AND MY MOBILE LOST ON[protected] IN BHIMAVARAM
IMEI NO 355343/04/901488/4 COLOUR BLACK ORANGE SO PLEASE TRACE THE MOBILE AND INFORM ME MY MAIL ID asprao.[protected]@gmail.com contact no [protected]

Maine 10 din pahle samsung mpower txt m-369 mobile kharida tha. isme net chalu kiya to error aaya. apna sim upgrade karaye. hamne tata ke distibutors se naya OMH sim khrida fir bhi net chalu nahi hua . network down error 0. tata ke headoffice ahmedabad me bhi gaya unhone mobile me problem hai. service center maninagar gaya to bole ke aapke service provider ka problem hai..... mai thak gaya plz help me................

sir, my samsung digital camera (S 1060) out of warranty, purchased in december 2009, creating some problem, i gave it to a ranchi region authorised service centre of samsung for repairing it, and now it is being 4 to 5 months but my device has not been repaired till now. Service centre representatives are giving a same excuse from a so long time that the parts are not available at the time, when it will be availabe or it will be repaired, i will be informed about it.
And only a month ago of that my device has been repaired from there only.
So sir please take necessary action against it

Respected sir,

I uppunuti Mallesham i have purchased samsung chat335 mobile on 11-06-11 after 3 days phone is complete dead then i went to servicing center they are told me there is software problem they are issued DO for new mobile and they are said it will take 2days time to replacement then i went mobile shop ( were i purchased) and submitted DO then they are given that DO their area samsung distributor his said to me it will take 7days time to replacement after 7days his said more 7days presently i do not have mobile please help me on this matter.

Thank You

Mallesh Ph:[protected]

Distributor Name :Rambabu Ph:[protected]

Please ask him to replace my mobile urgent

Poor Support & ineffiecient service & Wrong Commitment

Dear Support,

This is hereby to inform you that me Amarendra Kr. Verma purchase a New Samsung S8530 Wave II mobile from

"Ganpati Mobiles"
G-17/18 Ground floor
Sri Ram Tower, 13, Ashok Marg Lucknow
DAted 18/02/2011,
Bill No.[protected]
Model No. S8530 Wave II,
IMEI [protected]

Samsung India Mobile - problem in warrenty.

After Purchasing the set within 3 Months my mobile set started to hang, for which i visited the authorised service center in Lucknow i.e Mobile.com(off.[protected]) at Sri Ram tower first floor, Ashok Marg Lucknow.
And also talked to the A.S.M Chitij Paul posted at Lucknow Mob. [protected] , after making us wait for 12 days they gave the handset back saying that the hang problem is now resolved and the same was verbally commited and that the problem was due to the faulty motherbord which was changed. On delivery when asked that could i receive some thing in written regarding change of motherboard they refused.
The Problem beyoud providing lousy and inefficient service is that THE HANDSET again started to hang within 24 hours. I have no choice but to give the setback to the same Authorised service center.on 17/06/2011. Let see by when will i get back my fault free handset.
But i as a responsible consumer and before going to consumer forum for justice for the financial and mental agony and loss incurred due to the probable in efficient selection of Authorised Center selected By Samsung Mobile for Lucknow.
Dear Sir After spending Rs,20,000 ,i dont expect this kind of after sales service.
We dont understand what is more important for Samsung Mobile its consumers or its incompitent and lousy authorised service providers.

Kindly help me get over this agony either by replacing the handset or finallycorrecting this hanging fault of my hand set.
I have all the documents to support my words.
I am in wait of correction measures in Lucknow so many like me , and my team of 54 people who were Samsung Fans remain Brand Loyal.

For further corrospondance
Email. [protected]@gmail.com
Mob.[protected]

Dear sir/Madam
respectfully I bag to say ,that I purchased a samsung single door refrigerator(mo. No.Ra-20f. Serial no.013042a401019 ) on 24th may 2006. Running successfully after three years,it got out of order on july 2009 .I called to samsung customer care on 15 april 20010,two months latter an engineer(chandra prkash) came to my home and he said you have fetch your refrigerator to our temporary service center (goyal electronics,purani jail road bulandshaher).After three days he called me and said you have to pay 1300.Rupees for compressor changing and gas refiling .I said ok ,after 7 days he called that your refrigerator is repaired ,you can take it now . I brought my refrigerator to my home at 17 aug 2010.At home when I switch it on ,it was not working .I called him again .He came after three days and said company dose’nt have any compressor ,when it will be available ,I will fit compressor in your refrigerator ,he repaired for the time being .Again after three four days refrigerator got out of order. Again I called him again refrigerator got out of order. It happens three or four time again .I call to customer care and got the call registered on 28 nov 2010 ) ,nobody came. I called again on 18 may 2011(complain no.-[protected]) engineer came after one month and he said your compressor is out of order,you have to pay for compressor . I got my call registered in warranty period and engineer came after warranty period.

So legally what can I do in this situation

please help me

manish gupta

12murari nagar g.T. Road khurja bulandshaher u.P.

Respected Sirs,

I lost my mobile phone, the phone number is [protected]. I lost between 4.00-5:30 p.m. from my home at Meghwadi, Jog(E), Mumbai - 400060.
Please take immediate action about this. Below are my few details,

Name: Sonal Rajesh More

Address:3/3, Gulam Mohd. Kashmiri Chawl, Meghwadi, Jog (E), Mumbai - 60

Phone model: Samsung Star Nano

Make: Samsung

Last used No.: 18 June 2011

Missed date: 18 June 2011

IMEI No.: [protected] (I hope this will help us in case stolen person uses my Mobile with some another Network)

Please do needful ...in case of some information about my cell please call me on [protected] (This is my Cousin Brother Cell no)


Regards,

Sonal More

To


The Manager,
Bajaj Finanace Ltd.,
Indl. Area, Phase-I,
Chandigarh.


Dear sirs,

Sub : Refund of Over drawn Amount from EMI

I bring it to your kind notice that I have purchased an LCD from
M/s Gupta Visions, Manimajra under your 0% finance scheme and it was clearly mentioned at the time of Purchase deal that no extra charges will be born by me and the only financed amount of Rs.42000/- will be payable into 16 EMIs (i.e. of Rs. 2625/-x16 EMIs = 42000) else I will not go for the purchase of the same from M/s Gupta Vision, Manimajra.

In view of the above an amount of Rs. 2625/- should have been withdrawn from my account against the EMI for the month of Jul,2011.But I regret to inform you that instead of EMI of Rs. 2625/-you have withdrawn Rs.3676/- from my account. Since it is a matter of grave concern, I request you to refund me the extra withdrawn amount of
Rs.1051/- immediately as neither I opted for any other option
like insurance etc. nor I will be requiring it in future.

Thanking you,


Yours faithfully,

Date :[protected]

(SURINDER KAUSHIK)
H.NO.87, SUBHASH NAGAR,
MANIMAJRA, CHANDIGARH
PIN CODE NO. 160101.

Dear Sir
Regarding mobile I already submit complaint, but service center’s person ask we are not able solve your problem today(16/6/2011), you will come tomorrow. When I ask Mr. Manjit is ask you will go service center and solve your problem, but service center person’s ask who is Manjit, I don’t know. Then I go market solve my handset problem. Now yesterday (17/6/2011) at 8.30PM I received a call from Mr. Satnam Singh from Samsung service Center, I give him al detail regarding these matter.


From Vipan Goyal
[protected]