Samsung India Complaints & Reviews

hi, i have buyed samsung hard disk 500gb, it was not working properly,
so i called costmer care center([protected]) and i regestered complaim on[protected] com no.104729), there was door to door service,they took my hard disk and assured they will return in 20 working days.they do it. But after reparing it get currepted in a week, then i agian regestered a complain agantist it (com no[protected]
They agian give tat of 20 working days,
but till now I have not recived my hard disk,

Thanx

My mobile's Camera's Flash Light is automatically turn on & Turn off (Blinking). So i go to Samsung Mobile Service Center for 5 times. Every time their executive told me to left my mobile handset for some days for solve problem. But every time my mobile's problem is not solved. I am service man so i have no time to go service station every day. & Service Station's Executive every time told me that your problem is solved. But after mobile use I realize that my problem in not solved. So i feel Cheated from them.

We have purchased samsung top loading washing machine in January-2011 from Star Trake at Nehrunagar, AHmedabd. For ionstallation, we needed to contact Star trake so many times. Even they did not inform for required tap arrangement. Finally after so many difficultied, we have started using from 10th January-2011. We are using recommended detergent powder for cleaning of cloths. Even cloths are kept mixed with water and detergent for whole night or whole day, result of washed cloths even in super clean mode is poorer. Handkerchiefs are even remains dirty. Coler of shirt, curtains and bed sheets seems even dirty after 1 hour of washing.

I feel someone will hear this. I repent on my decision to buy samsung washing machine. I feel that it would be btter if had chosen whirlpool or LG product.

I would not recommend any samsung product in future.

Hope someone will listen my complaint and I will be happy if my problem will be resolved soon.

R.H. Shah -- Contact no: [protected]

Dear sir,
I purchased B7722(IMEI No.[protected]/4 ) in AGRA on 23-Jan-2011. and from the date of purchasing, i am facing more problem...(Listed below).
1* hanging problem.
2* "webpage is too large" msg displayed when u open a webpage in mobile browser.
3* "Not enough space close some application" msg appeared when u read a PDF file/JPEG file after downloading from mobile browser.
4* Mobile is automatically switch OFF/ON within continuous 1 hour. while using internet in mobile browser.
5* Mobile is over heated while using internet in mobile browser or in laptop via dial up connection.
6* Mobile is quickly and 100% switch OFF/ON, when your dial up connection speed goes to above 1 Mbps. and dial up connection is disconnected.
7 *Your Kies Software is not supported/ connected to this mobile via Bluetooth.

NOW WHAT DID I FROM MY SIDE TO SOLVE THESE PROBLEMS::
1* Contacted to sale promoter, he said "i will tell u after confirm these problems from Team leader". After three days, i called him and asked then he said " mobile software upgrade is required to solve these problems. Give me mobile. it will be done within 3 days". after 3 days i received my mobile and checked BUT ALL PROBLEMS ARE SAME
2* contacted in customer care no.[protected]. he said " u have to go Samsung service center to reload software. So i deposited my mobile in Motinagar- new delhi and Job sheet no. is B0512 dated 5-feb-11. Received my mobile after 2 days and checked BUT ALL PROBLEMS ARE SAME.
3* Again contacted in customer care no.[protected]. he said " sir we can't do any thing, we provide only support and service center address/phone. For the problems u have to go service center and tell him all problems" So i again reached in Motinagar service center. but service center said" sir now we will change the motherboard. and u have to leave this mobile up to 15 days because of, board is not available". So i was not submitted my mobile in service center.
4* i confirmed motherboard availability in sanjay palace-AGRA service center (spider solutions) and the board is available so i submitted my mobile(job no 9251). and i got my mobile with replaced motherboard after 5 days. and i checked all the problems. BUT PROBLEMS ARE SAME.
5* i contacted to service center in next working day. he said "sir these problems are occurred due to network problem. change the SIM and check".
6* I switched SIM from BSNL 3G to RELIANCE 3G. and checked but ALL PROBLEMS ARE SAME. again contacted to service center AGRA. he said "sir, 3G network have some problem. so i can't do any thing. mobile is ok..3G network have problem".
7* Then I checked both SIM (BSNL & Reliance) in another Samsung (Model- GT-S5603). And checked every thing with full load up to 7 days. But found no any problem except some little bit heating. Then I told in service center about GT-S5603. then he said “ sir, both mobile have different OS and GT-S5603 have very strong OS.
8* then again contacted to customer care no[protected] and told him every thing about mobile/service center and service center opinion about network/ phone. Then he said “ sir, i[censored] have some issue, send an email to Supoort.[protected]@samsung.com”. So I sent a mail and reply was….. “We are sorry for the inconvenience happened to you. We request you to visit the nearest Authorized Service Center of Samsung for the mentioned problem of the handset. Here is the address of one of the ASC :
SAMSUNG SERVICE CENTER ( SRS TELECOM SERVICES )
ADDRESS- E-3,LOWER GROUND FLOOR (BASEMENT), KalkaJi
CONTACT NO.[protected]”……… I GOT AGAIN SERVICE CENETR ADDRESS.
9* DEAR SIR, I WANT TO ASK ONLY 1 THING…..WHO IS FREE TO GO AGAIN & AGAIN TO SERVICE CENTER in between office timing.

CONCLUSION (from my side):
1* I am facing these problems from date of purchasing. This is mentally harassment. Samsung is not able to solve these problems.
2* this mobile was come without any testing by technical/ R&D department of
Samsung. Up to now, Samsung can’t find any solution of these problems.
3* Samsung technical team should checked these problems in another B7722. if problems are not found. Then my handset should be REPLACED…….and if problems found….then Samsung team should find some solutions.

I hope this information is valuable to Samsung team. For more details: contact me….
BRAJESH KUMAR
C/O Noritsu India Pvt. Ltd
20A, Shivaji Marg, Karampura, New delhi-110015
Mobile no. [protected]
Email: [protected]@hotmail.com or [protected]@noritsuindia.com

I had purchased mobile samsung 335 from isani enterprises local dealer from vasco Goa on 2nd march 2011.Within two months the scroller stoped working.i contacted the local dealer and he sent me to the Samsung service centre [protected] in margao.i went there on 30th may 2011 .the concerened person there asked me to keep the mobile there and contact them after three days. i contacted them on their number after three days and til date i have been doing so but they are not receving the cal and i had given them my contact number but so far no news from them.so please look into this matter and make necessary arrangment to give my handset at the ernest.
i will be really greatfull to you if you could replace my handset for a new one.
Thanking you.

Sir,

I bought 1 ton Samsung AC on 30-May-2010, The AC is not working now. I raised complaint regarding this to Samsung Customer care[protected] on 24-May-2011. Today is 10-Jun-2011. Still now the problem is not rectified. I called to Customer care so many times. I didn't get any response.

Please do the need full.

Complaint Number:[protected]

dear sir/mam
i am sahil bansal from ludhiana. i was purchase the samsung GT-S5670 on 05/04/2011 and there is the sensor and mic... problem in hand set after 15 days..on 30/05/2011 i was give to service centre for repair.. but i think it is the worst service by (ADDRESS- imperial refrigeration, B-37/309,nirmal nagar canal road).10 days are gone of hand set which i am give to service centre...but always they said sir one or two days more...they said they change the board of the set.. but they can not give the hand set because some work is left...i am hering from last 4 days that the set will give u in 1 or in 2 days....

i have samsung GT-S3310i METRO mobile.in this mobile i m not connect to mobile to pc internet through samsung data cable.earlier this old model GT-S3310 METRO IN this model mobile to pc internet connect through data cable.so i m tell u my mobile is the new model even though not working internet in my mobile.pls solution my problem.77

Samsung NP-N310 is a 15.6 inch laptop comes with attractive price and outstanding features. Samsung NP-N310 featuring with Intel Atom processor N280, 1.66GHz, 10.1 inch LED HD Display, Genuine Windows XP Home, Wi-Fi, Bluetooth, Intel Wireless Display, 1024 x 600 pixels resolution, RAM 1 GB DDR2 1.66GHz , 160 GB SATA (max) 5400 RPM,Graphic Card Intel GMA 950,3 W Stereo Speaker (1.5 W x 2)Audio technology HD Audio Integrated Webcam, Wireless LAN 802.11bg/n with Intel Wireless Display, A robust and ergonomic design built to the highest quality standards,HDMI Port, Wired Ethernet LAN 10/100,3 USB 2.0 Ports ( 1 chargable USB port),Battery Life up to 5 hours and 51 minutes on our video playback battery ..., Weight 1.23Kg Kgs , Provides comprehensive connectivity using a variety of advanced wireless technologies, including HSPA**, WiMAX** and WiBRO**, enabling rapid access to the Internet and your data anytime and anywhere. It also includes an internal microphone and headphone-out connection, so you can easily stay in touch using VoIP telephony when you're on the go. Etc. posted id-ijc1110

DELAY IN REPAIR OF WINDOW AC / Faulty product

COMPLAINT NUMBER [protected]

I purchased my Samsung Window AC on May 22, 2010. ever since that I am facing loads of issue with this product. Cooling was less right from the beginning. I am totally dissatisfied by the response and bad attitude of the service provider. I will strongly recommend all of my relations and friends not to purchase any of the Samsung product as the technicians they have are cheaters and frauds.

I have raised about more than 5 complaints about malfunctioning of my AC within one year. Despite of my repeated calls to Customer service[protected] and several hours of waiting on phone, while the customer care representative is researching on the issue, nothing has still been done. It seems that they just put you on hold for hours and then just forget about it.

When my AC was in warranty the technicians always come and say the there is no issue with the AC as it is working fine even though the AC runs in only fan mode. If I explain them the compressor doesn't start they say that its just an voltage issue. This was happening for the past one month. Now when I call customer care they sent an technician named "ARUN" he also said that the AC is perfectly fine and took service charge of Rs.83 for which he had just turned on and off the AC switch and apart from that didn't do anything. I got an doubt and checked the voltage connection and it was 230V and I know that AC heeds only 200 + V to run. i escalated this to the customer care and spoke to VASAN[protected] manager). He sent another technician (JAGAN [protected] and he says that the Compressor is not working. This a kind of fraud and cheating technicians (ARUN) Samsung recruits. I wonder why the compressor issue was not resolved when AC was in warranty and now suddenly they say the compressor is bad an have to change it. I was told that since the compressor has 5 years warranty it can be changed but I need to pay Rs.2000 for filling the coolant. I wonder why I have to pay when this issue was there when my AC was still under warranty. I was told to call FEDRIC[protected] to escalate regarding not paying Rs2000 for coolant. When I try calling him he doesn't pick up the call. He in fact disconnects the call - such a rude behaviour provided to customer by Samsung. Still I have problematic AC with no one from Samsung to repair it.

I truly regret that I purchased the Samsung product. If I would have known that I would get such bad, irresponsive and rude support from Samsung I would have never purchased it on the first place.

I would like my AC to be replaced or repaired without any charge. I really don't understand how Samsung is doing business when they can't even recruit good technicians to resolve the issue if their products are so defective. I personally would never recommend anyone to buy any Samsung product.

The numbers I called but got no proper response are:
[protected]
[protected]/64574225
[protected]
[protected]
[protected]
[protected]
[protected]

I have never seen such bad customer service.

Syed Ikram
[protected]

I am Ravi. I Lost my Samsung Galaxy pop GT-S5570 with IMEI No. 355558/04/015698/4. If its possible I would like to trace the phone, or block the phone so that nobody can use it. My contact no. is [protected].

Dear sir,

we braught a 1.5 ton split A/C From Vijay Sales Maninagar Ahmedabad

for the year[protected],

we further inform you that split A/C is not properly working for cooling systems

we call on dated 23rd may 2011 for your service centre the above complaints, but poor response at your service centre, still today not a single person comming for repair of this A/C
Kindly not that we heartly requested to repair of A/C

Sir,
I was purchased a samsung mobile corby plus model no. GT- B3410 from as shop naming Colours mobile shoppy located at Adithya Enclave, Ameer pet, Hyderabad on 29/09/2011 .
In this connection i would like to inform you that i mobile phone was stolen by somebody yesturday.

We request you to kindly consider my request and block my mobile and try to get me my mobile back.

My mobile no. 91-[protected].

Thanks & Regards,

From
Shobha Reddy.

I bought samsung lcd hd tv on 4 june 11 from girias,iliyas nagar ,bangalore.No one has come to install it from the company.Service within 24hrs was promosed.I have called the samsung customer service umpteen number of times,but in vain.After reading the complaints lodged by other people about samsung being the worst in customer care,i regret buying.I will return the product if there is no response to this complaint within 24 hrs.
B.R.Bhat
ph:[protected], [protected]
#569,10th main,16th cross
ISRO layout
Bangalore-560078

The is to bring everybody's notice that Samsung Washing machines are worst in case of Design , Performance and Quality. In Feb 2010 i purchased a Samsung Top load fully automatic washing machine . I use it once in a week but after just 2 -3 month of purchase the Machine started making loud noise when it spins. I noticed it for couple of months finally i called their help line they asked me to use less cloths which i usually used to do. but same problem. After several requests they sent a repair technician who replaced the shockers of the machine it worked for 1 - 2 month again same problem. now the warranty is no more and the machine is good for nothing. I called their helpline again but of no use. They promised me to have a call arrange from they seniors but of no use. After some research i came to know that there is noise complaint in samsung top load washing machines only when they spin to dry the cloths. I am finally made my mind to file a consumer case again the company. So i would suggest everybody not to buy samsung top load machines for their worst design ,quality and performace.
Vivek
Cell:[protected]

i purchased samsung make chat 3222 mobile a couple of months ago. problem was right from day one. the caller’s voice was not clear and call used to drop very frequently. the line too got disconnected on its own. i took the set to service centre twice and inspite of them retaining the handset for two days each, the problem is still persisting. i am at my wits end

my IMEI number is *353045/04/798659/9* plzzzzz trace this mobile phone and that phone contains samsung company memory card, airtel sim with the number of [protected] . i[censored] known to know any details regarding my phone plzzzzz contact to billal.[protected]@gmail.com (or) [protected]
thank you..........

i have lost my samsung GT-S5233S on 4/06/11 and dont on my tracker i have just my IMEI no can i get back my mobile


Regards
anuj verma
[protected]

Sir/ Madam,



This is to inform you about the kind of services rendered by Samsung service centres and their employees / authorities who have been employeed at the below Samsung service centre branch :

Samsung comopany Ltd.


Bangalore .



My Name is Shwetha B V residing in Vijayanagar.



I had purchased a mobile from Samsung showroom at vijaynagar….., Modle No. 5333 Samsung wave, on November and is still in warranty. There was some issue with the touch screen and had informed the the Samsung showroom at Vijayanagar. They informed me to visit the nearest Samsung service centre for the same. I have been visiting the service centre from a long time.



The authorities informed me that they donot have the parts at this moment, & said I will be receiving a SMS with regards to this issue from Samsung. Its been a couple of months waiting for the SMS and visiting the service centre for the resolution but there seems to be NO RESULTS till date.



Samsung Wave taken on 01/11/2010, and for Rs 8,800 with bill..Is Samsung waiting for the expiry of the warranty/Grantee ? Samsung has been manufacturing these parts but they donot have a single piece to replace the defected part for my mobile.



I would like Samsung or its loyal authorities to take some serious action with regard to the above issue as early as possible and come up with a positive solution.



Yours truly
Shwetha B V
[protected]








 

 

I regret to inform you that samsung has provided me with the greatest inconvenience ever since I purchased this GT S5830. I have had problems with the phone since the first week I purchased it in february.. It is may now and my problem has still not been resolved. I have given it in service centres in Delhi and chennai. Recently the I had given the phone in Chennai T nagar branch of service station and they had kept the phone from 9th May to the 20 May. These people show no sense of punctuality and the customer has to run around them even to get the phone.The service centres are incapable of fixing a Samsung phone also. I feel betrayed by Samsung. This is my show cause notice to Samsung before I file a case . So i suggest you better do something to solve my problem else I shall go ahead and proceed with a law suit.