Samsung India Complaints & Reviews

hello sir
I have purchase samsung s3310 when i have connect it to pc suite mobile connected but i want to get backup of my massages and contect nos..but massages are not import in pc suite pls gve me suggestion on my id.

I have bought an Samsung refrigerator(capacity 380 ltrs) on[protected] from paradise store,sambalpur,orissa ,but yet no body came for demonstration.i have also complaint 2 times,but no action has been taken.is there is no value of a customer or there is no value of 29000 rupees.i want immediate reply about my question&take immediate step to stop this kind of minor problems to save the reputation of company.

From : Nikhil H Mehta
F – 303, Sumadhur – II
Behind Azad Society
Ambawadi
Ahmedabad 380 015
Tele : +[protected]
Date : [protected]

Alpha Digital Home – Samsung Plaza
26,GF Siddhivinayak Complex
Shivranjani Cross Roads, Satelite
Ahmedabad 380 015

Dear Sirs,

Reg : Purchase of one SAMSUNG B – 7722 Black Mobile Hand set – Your Invoice No : 0313 / 11-12 / RI – Return of defective piece

I have submitted first complaint dated[protected]; I have not received any reply from you.

I have purchased one mobile hand set from your authorized dealer from Ahmedabad of SAMSUNG make B – 7722 from your shop vide your invoice no : 0310 / 11-12 / RI dated[protected]for Rs. 11,650/-. The said hand set is under guarantee period.

The said hand set was not working properly and it has never shown net work for two SIMs. The hand set is of dual SIM. Only one SIM is showing signal properly even after inter changing the SIMs also, any one signal is showing properly and other SIM is not showing signals. The hand set is found to be defective.

On 21st. April 2011, I had shown the said defective hand set to your person at your show room, he has formatted the hand set and returned it to me saying that it will work properly.

But since another 10 days have been passed, still the hand set is not working and I am facing communication problem. Even when I was on roaming last week, the said hand set has never shown the network for two SIMs. Only one SIM was working properly and the other SIM is not working properly.

On[protected] the said defective hand set was given to Customer Service Centre – Shree Ram Krishna Enterprise vide their service request no : [protected] dated[protected].

I have checked with the local Customer Service Centre – Shree Ram Krishna Enterprise about the hand set (They have never called me) and informed that the hand set is ready duly repaired.
I have taken the delivery of the hand set with the condition mentioned on their service note – “ Subject to checking”.

Now the said hand set is not functioning properly and your local service centre has completely failed to solve the problem of this faulty hand set. I am facing communication problem.

As on today, I am having the handset but working with one SIM properly and with other SIM poor network. Further to this, other problems started to this hand set like, the phone switches off automatically, hangs up any time, looses both the networks any time,call drop etc. Every time I have to remove the battery and reinstall it then only the phone starts on. You may note at this stage that the hand set is giving more and more problems day by day. This shows that the hand set is found to be faulty and defective.

Since the hand set is under full warrantee and from the day one it is not functioning properly, I must get the full refund of Rs. 11,650/-.

Hoping an early reply from you in this regards.

Thanking you,


Nikhil H Mehta
Ahmedabad

CC : Samsung India Electronics Pvt. Ltd.
Suit No : 101, 102 & 103, 1st. Floor, Copia Corporate Suits
Plot No : 9, Jasola District Centre
New Delhi 110 025 Tele :[protected]. Fax :[protected]
(WITH A REQUEST TO HELP ME ON THIS ISSUE)

Note : I will wait for another two weeks, if I do not get full refund of Rs. 11,650/-, the complaint will be submitted with all the supporting documents to CERC, Ahmedabad and also an appropriate actions will be taken at your risk and cost.

NOTE : SINCE LAST TWO DAYS I AM RECEIVING PHONE CALLS FROM SAMSUNG AHMEDABAD OFFICE TO SEND THE HAND SET AGAIN FOR REPAIRS TO THE SAME SERVICE CENTRE. HERE IT MAY BE NOTED THAT I WILL NOT HAND OVER THE HAND SET AGAIN AND AGAIN FOR REPAIRS.

I have purchased a samsung mobile handset model No. i5801 galaxy on 06/11/2010 by samsung authorised dealer. that day dealer was told me battery backup is 2days, standby more than 10 hours,
but unfortunately I find the battery is very low i.e.lessthan half a day(some day 2 to 3 times may charge). I met your authorised service center nearby jayanagar, sajjanrao circle so many time & report the same, every time they had serviced & changed the battery also.but no use eventoday. therefore please look into the same & solve this problem. Otherwise exchange the handset
I am waiting for your reply for further action.
thanking you,

yours,

KRISHNA D
Mob.[protected]

sir,
I own a window air conditioner which is 5 yrs old,which started altering its cooling effect.I called up samsung customer care,they informed me that i would be send mechanic at the earliest,he was here the next day and after examining he let me know that its gas needed to be refilled,and he also assured me that he would be coming within 3 days to take the A.C. to the workshop.
Well,that 3 days turned into 15 days....and i am still being given the false assurance.I have started believing that i did a pathetic mistake of choosing samsung over other brands,i own more three appliances of your brand and i think i made a terrible mistake.
i called over 8times,literally pleaded them about the repairing,but your men just called me,noted down my address over and over but thats all they did...when i called them,they dint even have the manner of recieving my call,you have guile and illiterate people working and I am highly dissapointed.
my complaint number is [protected].
and the numbers i called up are[protected],[protected]

with great disappointment
Debjani Chattaraj

I am using Samsung S3310 model since last year. And i am downloaded this following application opera mini, UC browser, Bolt and some more.While i am using this software, i did not get clear option while i am typing texts.If i mistaken i have to restart again.for example i have to type "HOW ARE YOU but by mistaken i typed "HOW ARE YOUU" i cant have an option to erase that last letter.I contacted the Samsung authorized service center but no use. i have updated the software version too.Nothing happened..Please help.How can i rectify this problem.....
My mail id :[protected]@gmail.com

Dear Sir,
I bought a Samsung Mobile Set Name:-Samsung Andriod pop and Price :-Rs 9500.00 ,from a Shop named Spice Communication Outlet1:Shop no 112-113,Main Market,Sector 14,Gurgaon -122001 , receipt number 41140 ,Shop Tin no[protected] on 30 may 2011. I am sorry to inform you that the product just does not match up to the claims made by your salesman at the time of purchasing the Mobile as the information gave by him was incorrect so I wanted a Cdma set that supports internet but when called the customer care executive Tata indicom,he informed me that this set which I have purchased will not support internet unless I make some changes in the sim so I found it confusing and thought of replacing the set and buy a set which supports internet without making any changes to the sim as I do not want to change the number, so when I went to the shop the shop Proprietor told me the thing which I found fraud. He told me following things:-
1) If you replace this set you will have to pay Vat+Cst 17% since I was was not aware that Vat and cst is applicable on replacement I agreed as I was under impression that the amount of tax will be included in the Bill of the new set which I will purchase.
2) I purchased in replacement Mobile Set name:-Samsung 19003; Price :-Rs 20000.00 In replacement and asked him to make the bill and adjust the amount of the previous set but he asked me for Rs1600.00 cash, and on top of it he was reluctant of including the money Rs 1600.00 extra in the bill, I argued with him that if this will go to the govt as Tax for replacement or claim to the company why this amount is not included in the bill apart from the current price of the Replaced set i.e Rs 20000.00 so I said please atleast give me a receipt of the cash Rs1600.00 you are asking me Extra as Tax so he Misbehaived with me and my friend and was not ready to give us the receipt.
3) He was Diplomatic as well as he changed his words as firstly he said it’s the Tax that I am taking extra Rs 1600.00 and this will go to the govt then when I gave him the remaining adjustment amount of the set replaced he said this is the claim price which is charged from the customer on replacement.
4) He also said I will have to break the previous set as its not defective so will make it defective and claim it from the company that’s why I am charging Rs1600.00 extra apart from the new set price so I was totally confused and was sure that he is doing fraud and making extra money apart from profit.
5) He said if you do not want to pay the Extra Amount of Rs1600.00 apart from the new set price Exchange is not possible You can go I will not exchange and that too very rudely infront of many customers standing there.
I have been your customer for a number of years and this is the first time that I have been so disappointed with the sevices of the shop who sells your product. I request you to Look in to this matter seriously and take strict action against the shop proprietor as he does not know how to behaive with customer and secondly as Per Right to information act 2005 He gave me wrong information and sold the product and at the time of exchange or replacement he is charging extra money by taking the mane of Samsung Company and Tax Dept without providing any receipt or Bill. He is spoiling the image of the company as well as he is cheating me (The customer).Apart from the Profit earned from the set he charged me Rs1600.00 extra which was painful not because it is a big amount for me but only because he did not provide me a receipt of it or a valid reason to charge this extra amount and customer service was extremely poor.
I am enclosing copies of the Receipt as well as the credit card receipt of the amount of Rs 1600.00, he asked me extra for you to take immediate action and expect the money to be refunded to me within the Alloted Compliant time frame.

Thanking you,
Aniruddha dutta
[protected]

Complaint no [protected]

Not attended to properly

Estimate given is about Rs.6000/- to service in their service centre, and transport will cost another 2000/-

Suggest a better technical expert is sent to re look the equipment.

Service is very very poor

Name: THAVAMOORTHY
Mobile Nos. [protected] and [protected]

Kindly instruct the concerned to attend immediately. As we are out of country we could not make the complaint early.

looking forward for a favourable reply and action.

Regards

Thavamoorthy

I first lodged my complaint on 22 may 2011 (refrence no. [protected]) regarding the non cooling of window AC , so the next day two technician came and checked and said that there is some wiring problem because of which there is low voltage and thats why AC is not starting. I got the whole wiring done again and called your samsung customer care again and they sent two technician on 24th may 2011, they told me that the AC's compressor had gas leakage and has to be refilled which they will come and do the next day but no one turned up so i called agian on 27th may 2011 for three times and they gave me a number of mr. subhash [protected] and told me to contact him but he never picked my call and always disconnected it, even by mistake he picked my call twice he just disconnected it. I tried calling him 7-8 times. then again i called the samsung customer care on 28th may 2011 and they told me that today technician will come and refill the gas. someone called after some time and told me that they want to take my AC to company and there they will refill it. I need the samsung technician to come and refill the gas at my home as i was told by samsung team.
I even emailed samsung support regarding the matter on 28th may 2011 and i was contacted by the concerned department on 29th may 2011 and two technicians came and just said the same thing that there is gas leakage and gas to be refilled and for that they will come the next day and do it, they also gave their superiors contact number(Mr. Ashraf [protected]). First of all i was already told about the gas leakage by your technician and secondly they are again giving hopeless promises that the technician will be there by morning, then said by afternoon, now saying by evening 7:00. whom should i believe now i don't understand. The AC i bought is less than a year old. Samsung should better stop selling Airconditioners if Samsung is not capable of giving at least better service. my complaint no. is [protected].

AC brought on 09/05/ 2009 at Gurgaon faulty right from begining. Many times complaint has been made and this is known to the peolpe who have been attending to these complaints.Last complaint was made on 05/5/2011 and AC is yet to rectified and and re-installed at our house at 2910/C-1, Sushant Lok Ph. Gurgaon.Regd letter sent to Head Consumer Services 4 days back. Reply has come but action to bring back AC in proper working condition is still awaited. meanwhile we passed through the peak of the summer season virtually the entire moth of May.Pl. get remedial action expedited.

Harsh Gupta, IAS (retd.) age 68
2910/C-1 Sushant Lok, Ph.1
Mob.[protected] valid in delhi/NCR

Respected Sir/Mam

I purchased a Samsung GT-I5510 Mobile dated on 20/02/2011.Due to some technical problem I have to submit my mobile to Samsung Service Center C/O

Skylink Mobile Services,
Patil Plaza , Near Mitra mandal chowk , Sarasbag , Pune (M.H.)
Ph : [protected] , [protected].
Work Order No : 10957

on 07/05/2011.Till date, I didn't got any response regarding my mobile. They didn't provide any sort of satisfactory answer to me nor the company also. Approximate 0ne month pass-out, they just do the mentally harassment.

Sir, it's my humble request to please take a strong step, so that no such problem raise in near future.

I send the reference number ( provided by Samsung Customer Care )[protected] as well as the attached receipt which I got from the service center as a proof of my statement.
And one more thing ; I got an approvel of my new mobile set no : 753277 , which was given by a customer care person.

Regards,

Mukund Maheshwari
([protected])

using mobile of samsung company. When I buy this mobile this mobile seems to good to me but on later when I connected this mobile to computer and wanted to use mobile to computer for internet work but mobile always says "failed to connect" and hanging problem so I gave this mobile to samsung office to make this problem clear.
But they do not done anything they simply format to it and says to me that it is ok. But later on when I check it again says "failed to connect" to computer and hanging problem also goes on. I have many time call to them but says to me that it is computer problem. Time goes on and no solution.
Time has reach to out off warranty of mobile.
So I also write this problem to samsung mobile web site they again take my mobile and again format it but no result the problem goes to continue. So I again write to them on samsung mobile web site.
They again take my mobile but when I take my mobile I again say to them that my mobile says that "failed to connect" so please check my problem in front of me they check the problem and says to me that we cant solve your problem.
So I says ok and I use mobile again but now new problem have arise that
mobile automatics switch off and battery problem.
Hanging and mobile problem goes on continue....
so I again write to them but this time they are avoiding me.

And I also tell that I will complaint about you so they simply says to me that "jo kar sakte ho kar lo"

please help me.
Abhishek malani
[protected]

Respected Sir/Madam

I have New Samsung Mobile & My Mobile has Some Batter & Hiting Problems Than I go Samsung Service Center (Premium Service) at C.G.Road, Ahmedabad at that time he taken my phone & return after 2 days without any service

After 3 or 4 days I go again same service center at same place at that time Customer Service Center Customer Care/Receptionist/Helper is misbehavior & Quarrel with me

So Please Help me need full

Thanking Your
Regards
Yours Faithfully

Hi
I am purchase a cell phone from samsung model no hero 2230 and second day the cell is not working properly

From
P.Ganesh,
45A,balaji Apts, 5th cross street,
Hindu colony,
Nanganallur,
Chennai-61

To: support.[protected]@Samsung.com
Title: Poor mobile service

Dear sir/Madam,
I bought a Samsung GT B3210 mobile on 21 May 2010. From the day I bought it there has been consistent problems with it. I gave it to a Samsung service center. I have given it for service over 6 times. They reinstalled software, changed the circuit board but nothing did the change. So they gave me with a replacement and its ridiculous to see that this mobile too has the same problems that I faced with my previous one. I again gave it for service and again they are following the same procedures of just software reinstallation when they know that this problem cant be solved by them. It is so disheartening to say that they are not responding well to our queries and taking 40 days for a software reinstallation. I am totally fed up with this irresponsible behavior of the service center employees and their poor service. I even contacted 30308282 and they registered a complaint and told that I will be getting a call from the head office in 3 days but its more than fortnight now. I don’t understand why Samsung is having such an inefficient panel of customer care people. I hereby give my mobile handset details. Pl do the needful. Expecting a speedy action. My humble request to you is to provide me with a refund of my money.

IMEI: [protected]
Model: GT B3210


Thank you
Contact No:[protected]
[protected]
[protected]

Regards,
P.Ganesh

Hi,

My mobile was stolen on[protected] worth 11,900/- . I have given the details about the mobile and my contacts. Please help me find my mobile.

Name : Hemanth nalluri
Address : no 18, 2nd floor,20 g cross, ejipura, koramangala, bangalore
Phone model : samsung galaxy 3
Phone lost on :[protected]
I have given the complaint on the same day!.....But no info till now.. can u please help me out.!

[protected]@gmail.com

Samsung make window A/C (AW18ZKCXTL1.5TRWAC)–Purchased on 3rd March 2010.From ACE TECHNOMARK
Mz-41.Ansal Fortune Arcade,K-Block.
Sector-18,Noida-201301(U.P.)


Problem:
Cooling was less right from the beginning
Cooling stopped altogether on 4th July
Reported to Samsung customer care and ACE Technomark on 7th July.
The AC was taken for rectification of defect by Samsung after a few days
Later when I talked to the service centre I was told that many components are defective(condenser,compressor,and there was no gas)
I made a request to the opposite parties to replace the set
The Ac was returned to me after two months without rectification of the defect. It was still not cooling. When I again demanded for replacement as the set was altogether a defective one – no replacement was done and neither was the problem resolved. I was told that it would be again rectified on availability of spares- but it was never done. I have suffered during the peak summer. The complaint no. [protected] is pending ever since.I was even offered an extension of the warranty period for 2 months , which I refused.
Since then I have been waiting for Samsung to replace the set.
Again in April 2011 , when I called up the customer care I was told that the previous complaint was closed and I was given a new complaint No. I was told that I would be required to pay up for the repairs.

Sir,
This complaint made to the customer service Tirunelveli more than one year back, the service man came and told me the ic is not avialable as soon as it come i will rectify it. Now also i made complaint he came and said the same. What is the position of the ic which i quoted in the subject of complaint. Please rectify it immediately.the ic TDA 9381.ps/N3/3/1713 LPM802EIN7 should send immediately.

I purchased a Samsung Star mobile 1 year back. From that day i am having problem with the network. It shows only 2-3 network bars. I always thought that this is due to poor network coverage from the provider. I complained many times about the network to the provider and they try to response in positive way and ensure that the network coverage is ok in my area. I tried my sim in other cell phones and found that their is no any network problem. Even i checked with other guys who were using the same network and found that they are not facing any issue. So finally the result is the problem is with my cell phone. I request you to change my mobile phone or get it repaired.

I bought this samsung hanset for 24900 and its a complete failure. i couldnt listen whn i receice calls,. when people call it shows witche doff though th screen shows full signal
sanjay Beri
[protected]