Samsung India Complaints & Reviews

I have called your customer care for more then 20 times by now, everytime i call they say that engineer will come today to install the LCD but nobody has get back to me. A request was given on 12th of june and was committed to get served with in 24 hours, already six days have passed. IF this is the service a company like SAMSUNG is providing then what can we expecct from others. I have called customer care from both of my registered no ([protected] and [protected]). I hope a due action will be taken for the wrong commitment given and problem get resolved with in next 24 hours.

Regards.
Nishant.

I am Swapnil Bhat. I live in Mumbai and i have lost my mobile phone most while i was traveling from train. i am worried it is stolen. So I want to launch a complaint about it. I dont know where to register the complaint so that my handset would be located through its tracker.

Samsung Mobile Model S-259 was submitted to Vasai -MS Service Center[protected] for repair and was duly returned on 14th June with a charge of Rs 650 (Receipt no 4266)for replacement of connector. The handset was told to be in perfect working condition and was not tested in front o[censored]ser.
The next day the user Mr Gajanan Vartak (kshetrodi, K.Mahim) [protected] checked the connector to be detached (not properly installed) so went to return the handset to Serive Center.
The counter Representative not only abused elderly consumer in public but also alleged to have tampered with the handset. The consumer replied gently that if he had to do so why would he travel 60-70 km for an authorized repair?
Abuses continued and finally the official guy said that the PDA circuit needs to be replaced.
Why was this problem initially not identified. Would they return the initial repair charges of Rs 650?
This is a case just not of cheating but also of abusing and misbehavior.
Complaint registered on[protected]No.[protected]) would take up this matter in media and consumer court.
Samsung must immediately apologize and get the handset repaired without any further cost, take suitable action on the Samsung Vasai Service Center
[protected]@gmail.com

Dear Sir,
On 1.05.2011 i have purchased a Samsung Galaxy S GT-19003 from Kankurgachi Pantaloons(The One Mobile Store)Kolkata.But after 2 days the display of the phone become greenish.I am working at United Bank Of India at Murshidabad district right now.So for that reason I can’t go to the service center or to the one mobile store on the working day.They have a policy DOA as if any mobile become defective within 4 days they replace that set.But I called to the Manager within 4 days of The one mobile and tell all that thing,and requested him to give me the DOA certificate as i cant go on working day and wish to go on next Sunday.But he refused to do so,and tell me that after 4 days there will be no DOA facility.I want to know i purchase a mobile of Samsung and for the reason of distance if i cant go to the service center what should i do?I also told it to their customer service center through email.They reply me that if you go to nearest service center then your problem will be solve.But when i go to their service center they told me that they cannot replace it as i cant go to them within 4 days.They only can servicing the mobile now.
So this is my question to you that their DOA policy is within 4 days.For that reason i talked to the Manager of the one mobile within 4 days and tell him that next sunday i will come,i cannot go their because of distance from where i am staying.As a result I am going to their customer service after 4 days and they refused to do so.A new mobile set getting problem after 2 days having value of rs 20000/- is it considerable?My mobile no is[protected],[protected],[protected],[protected],[protected].
My set model no is-samsung galaxy s gt-i9003nkdinu,*356107/04/277817/8*
email id-antariksha.[protected]@gmail.com
Please reply me as I dont want to repair it,I only want to replace it,as it create prob within 4 days.
Thanking you.

I HAD PURCHASED A SAMSUNG B5722 DOUS MOBILE.

IT WAS HAVING A CAMERA PROBLEM & NETWORK DROPPING PROBLEM . THE CAMERA IS NOT ABLE TO TAKE A PICTURE OF FORM, NEWSPAPER ARTICLE(NOT A SINGLE CHARACTER IS ABLE TO BE READ), AND DURING NIGHT THE PICTURE COMES FULL BRIGHT. I HAD GIVEN THE MOBILE TO BHAVNAGAR SERVICE CENTER FRO REPAIR ON 23.03.11 JOB NO: [protected]. I WAS TOLD FOR 1 DAY TIME. THE NEXT DAY I WENT AND GOT THE MOBILE BUT THERE WAS NOT DIFFERENCE. I TALKED WITH THE REGIONAL MANAGER MR. HIMANSHU. HE TOLD THAT YOU WILL HAVE TO SEND THE MOBILE TO NODIA. SO I AGAIN GIVE IT TO THE SERVICE CENTER. IT CAME BACK AFTER A WEEK. BUT NO SOLUTION IT WAS IN THE SAME CONDITION. AT THAT TIME I AND THE TECHNICIAN CHECKED OTHER SAMSUNG B5722 DOUS FOR THE CAMERA RESOLUTION, WHICH WERE RECEIVED IN THE SERVICE CENTER FOR OTHER FAULT. ALL THAT WERE HAVING THE SAME CAMERA PROBLEM. I HAD A KARBON MOBILE WITH 1.2 MP CAMERA. I TOOK A PHOTO OF A NEWSPAPER ARTICLE IN FRONT OF THE TECHNICIAN IT WAS FAR BETTER THAN THAT OF SAMSUNG B5722. THEN WE AGAIN TALKED WITH THE REGIONAL MANAGER, HE TOLD TO SEND A APPROVAL FOR MOBILE REPLACEMENT. I TOLD I DON'T WANT THE SAME MODEL AS ALL THE MOBILE OF THE SAME MODEL ARE HAVING THE SAME FAULT WHICH IS NOT REPAIRABLE. SO I AGAIN SENT THE MOBILE ON 08/04/11, JOB NO: [protected].

THEY SAID YOU WILL GET THE REPLACEMENT IN 15 DAYS, AFTER 15 DAYS I CALLED RM. MR. HIMANSHU, HE SAID IT WILL TAKE ANOTHER 7 DAYS, EACH AND EVERY 7 DAYS I CALLED HIM AND I GOT THE ANSWER OF ANOTHER 7 DAYS. AT LAST ON 12/05/11 I CALLED THE BSM MR. SUNIL HE TOLD ME THAT YOU WILL GET THE CHEQUE OF RS. 8400(PURCHASING PRICE). IN NEXT 7 DAYS, AGAIN THE STORY REPEATED WITH REGIONAL MANAGER MR.HIMANSHU. AT LAST THEY TOLD ME THAT YOU WILL NOT GET THE CHEQUE BUT THE MOBILE WILL BE REPLACED WITH THE SAME MODEL. WHICH WAS NOT WORTH FOR ME. AT LAST ON 29/05/11 I GOT THE REPLACE MOBILE BOX PACK ( WHICH IS HAVING THE SAME PROBLEM).

I CALLED BSM MR. SUNIL. WHETHER YOU COULD GIVE ME THE SOLUTION FOR THE CAMERA RESOLUTION OR I SHOULD GO TO CONSUMER COURT. HE REPLIED "YOU ARE FREE TO GO ANYWHERE AND WHEN THE DECISION COMES FROM THE COURT INFROM US". THIS IS THE WAY I HAVE BEEN HARASSED FOR NEARLY 2 MONTH. NOW I DONT INTEND TO BUY ANY SAMSUNG MOBILE AND WANT MY MONEY BACK.

I bought a Samsung DVD with USB host (MM-DC10) on 6th May 2007 from Croma store Juhu. Since there was a problem with it, I complained on 13th June 2011 (complaint number - 1106M[protected]. The complaint was promptly attended by Mr Mahesh on 14th June 2011.

On 15th June 2011, Mahesh told us that the damaged part of the DVD player (Lense and Survo plate), which are supposed to be replaced are not available anywhere in India and hence it cannot be repaired.

A product which I bought for more than Rs 16000 in less than 4 years has become obsolete. Am I supposed to buy DVD player every 4 years?

Please help address this issue.

Dear Sir/Madam
I have Samsung SCH-W259 from last one year. but last few days i face the problem, i am not able changes in the mobile phone thorough the computer. if i delete file or create file the automatically created file deleted and deleted file in created in the memory card
from Vipan Goyal
[protected]
[protected]

I have purchased a samsung Galaxy5 (GT/i5503) from pantaloons retail showroom at kankurgachi (KOLKATA) vide cashmemo no,[protected] on12th of february 2011 in the name of my daughter brij kirti bansal .i am very sorry to write this after very next day it starts creating multiple problems,My daughter started visiting to the samsung service centre to solve out the problem, after at least 10 visit to the service centre the problem is still their.Now it is beyond my control to visit again and again for d same to d service centre,So I request you to please look into the matter and replace the hands with a new one as i am reluctant to retain that handset with multiple problem..............

Details of the handset
model no.. Galaxy5 (GT/i5503)
imei no..[protected]
bill no..,[protected]
date of puchase..12/02/2011
name..Brij kirti
purcahase amount...Rs.8999/-

Thanks
Pradeep Kumar Bansal
H.A. 158 Salt Lake City
sector 3
Kolkata 700097
phone no ..[protected]

Hi,
I would like to lodge a complaint against the Samsung Service Center “Srivaru Solutions” in Malleshwaram, Bangalore. Last week I gave my Samsung Start S5233S phone as the touch screen was not working however I was able to receive calls using the manual button. I approached this service center and they informed that touch screen needs to be replaced. I also informed that the battery gets drained out pretty fast and Bluetooth has not been working. They quoted around 2.5K for the overall work and I agreed to that; however the lady who prepared the quotation didn’t mention the last 2 problems in that job sheet.
After 3 days when they repaired the phone they told that they have only replaced touch screen and its working fine. By that time the battery had drained out and I requested them to recharge it for 10 minutes so that I can check. After 10 minutes I switched on the phone and checked it was working fine however informed them that Bluetooth was still not working. The person responsible took the phone and gave it to the service engineer and he opened the phone again and told that mother board needs to be replaced. I told them not to go ahead as the quotation was much higher this time and took the phone along with me. By this time the battery had drained out and could not check if it was working however I thought that I just checked 20 minutes back and supposedly shouldn’t have any issues.
After reaching home I recharged the phone and to my surprise found that the phone’s LCD was not working. I got the phone back in the service center and they informed that PBA needs to be replaced and that was the time I got really annoyed. The manager Manjesh however did check the phone and replaced a small part (not sure what the part was) which got the phone’s LCD back however then I noticed that phone is not picking up any network. This was the point that I lost my cool because without me doing anything on the phone, it’s parts were getting defective.
Today when I called up again they told me that they will replace PBA and quoted 2.5 K more apart from 1.1K which they have already charged me against the touch screen.
I would like to speak to higher authorities regarding this so that this can be escalated and also would formally like to approach the consumer court. Can someone please escalate it and revert back to me at the earliest?
Rajesh Verma
+[protected]

FOR THE LAST ONE MONTHS WE ARE REPEATEDLY COMPLAINING ON PHONE FOR NON WORKING OF THE AC . THE DEALER IS NOT RESPONDING PROPERLY. WE PURCHASED 3 SPLIT AC OF SAMSUNG DEPIENDING ON THE REPUTATIONOF THE COMPANY. WE WERE NOT KNOWING ABOUT SUCH AN IRRESPONSIBLE BEHAVIOUR REGARDING RENDERING SERVICE TO THE CUSTOMER.OUR UNIVERSITY DELIGATION,S VISIT IS DUE. PLEASE DO NEEDFULL OTHERWISE WE WILL HAVE TO TAKE SHELTER OF THE LAW OF COURT FOR REMIDEAL ACTION.

I SHALL APPRICIATE AN EARLY ACTION IN THIS REGARDS.

DR. VINAY KANT

I purchased samsung B5722 05/05/2011 after 2/3 days i realies when i take picture with flash the picture is not clear . so i go to samsung service center & show him the problen but they can not accepted the problem (.i was going 2 time ) tell me now what can i do ?
i attch some pics plz see it ......... my cell no is [protected] & mail id is deepak.[protected]@yahoo.co.in

I bought a samsung galaxy tab p1000 on december 2010.
They Claimed it had an unbreakable screen.
The screen of my mobile phone has cracked down when it fell down from a distance of not more than half a feet.the phone was within its protective cover..the cover did nothing to protect the phone.
Now that its screen has cracked I am facing terrible unconviniences due to it.
When I called the customer care and asked for possible repair solutions, and the answer I get.is that there is no guarantee for such damages, and I have to pay for it, the some being the total of 10000 rupees.
And on top of it samsungs says that its unbreakable. Now what to do.
I need a full recovery of my phone, the customer satisfaction is not present.
A phone worth 35000 has a screen of 10000 rs? Is this a joke?
I need full repair of my phone and I am complaining against there claim for UNBREAKABLE SCREEN.
The amount of inconvinience I suffered is undescribable, either repair the screen or replace the handset, else I am going to sue samsung for fraud.

Sumit
[protected]

I have got a samsung TV, suddenly one day the screen went blank, we called a local technician who said the YOKE needs to be changed and said duplicate is the only option as original was not available with the company , we wanted to have original Samsung spare part so we called up the customer care to check the availability of YOKE, at [protected], the exec on phone was not co operative at all, finally after a few calls and heated exchanges he let us speak to a technician, MEHUL MORE came to my place to check the TV he told us that original YOKE might not be available with Samsung and company would insist on changing the picture tube and that would cost around rs.7000, when we insisted on checking with the company he said we will have to take the TV to the service station as the company would not arrange for pick up even at cost, he insisted we get the duplicate YOKE from the technician who had come earlier.
with great difficulty even in the customer care we could get the original YOKE and company arranged to pick up and drop the TV.
It is clear that the local service team is hand in glove with some technicians who sell duplicate parts to customers even though we insist on original parts.
pl take action, for further details pl contact me at [protected]@yahoo.com

i have brought a Samsung corby mobile from nikshan electronics kannur on Feb 2011. after one month o[censored]se mobile started showing .. no sim mode. it was taken back to nikshan electronics and they directed me to the samsung service centre. from there they corrected it and given back. again after 10 days same problem arose. this time they kept it in the service centre and told the board has to be changed .. and it took about 2 weeks to get repaired . aftr tht i used for 2 week. again the same problem . it was brought back to Samsung service centre kannur and they given slip on may 14th. i called many time at the service centre number and reply was that the mobile is not ready. On Thursday June 9th I called again and made some shouting. next day they called me and told the mobile is ready. and i got the mobile on 11th june. but on reaching home i found the service was not proper. whenever any call comes it couldn't be attended. also complete mute from otherside if we make a call... this is really embarrassing situation. i dont know what to do next

Dear
I bought a Samsung Television Set of of model no- CS21S8ME8X/ XTL, Serial n0- 14503ZQZ200567W on 15/06/2010 from S.J. Electronics, Abhayapuri, Dist – Bongaigaon,( Assam) pin-783384. But the TV was not working properly after 6 month when complain about the matter was given to the dealer and services Engineer was sent to my home to check the TV, and the services engineer can not correct the defects of the TV .Complain was given to the dealer again about this above matter. One to two month has gone but no responses was made then I complained to Samsung toll free no-[protected], Then on 07/06/2011 the picture tube was changed but TV remain in same defective conditions Observing all these things mentioned above and no other methods left in hand, the tv was returned to the service center ,
Parents Refrigeration center, Maa kali Complex G.T. Road, Paglastan, Bongaigaon, pin-783380.Hence, I Request you to kindly replace my TV with a new one help me. Here to be mentioned that a telephonic complain was lodged to you on 19/05/2011. Complain No-[protected].
Again to mention here that when I contacted with the dealer, service center & toll free number customer care no one visited my home to cheek the TV
Anticipating your good response to me at the earliest.
Thanking you
Name- SHIBEN DAS
VILL- JANERMUKH.
P.O.-LENGTISINGA
DIST- BONGAIGAON (ASSAM)
PIN-783384
Email – [protected]@sify.com
Mobile no-+91 [protected], [protected]

Dear Sir,

I am aqeel ahmed, a customer of samsung LED TV. I have problem since last november. so many company executives visited the customer place, he is a techinical head of samsung in andra pradesh. But the problem did not been solved till now. The local service center people have also visited and did not solve the problem. i have called talked to company people so many times. i have got a call from company people so many times, but the problem, did not solved. till now 12 times they visited my home. but problem is not saolved.

such an high end product model; ua46c7000wr costing 1,96,000rs . brought from hyderabad dealer. on 01/07/2010

i did not get atleast the value for the amount which i have spent.it. i have a lcd of 22inches of samsung. the service given to it is very good. but the service which i got for such an highend product is very bad.

i told company people not to come to my home, till you give my amount back which i spent.

i am not satisfied by the people of samsung. they even not bothering as local service center people bother.

I need the solution as soon as possible, before my warranty expires on 01/07/2011.

I need my amount full back, beacuse i did not enjoy the set from the time i brought with full features.
1. 3D
2. INTERNET CONNECTION.


aqueel ahmed.
mobile number: [protected]

RESPECTED SIR

I HAVE SUBMITTED MY MOBILE 2 ND MAY 2011 IN SERVICE CENTER IN MOTI BAGH. I HAVE PURCHED THAT MOBILE ON 18 MAY 2011. SUBMITTED BECAUSE OF ITS OVERHEAT DURING CHARGING. YET THEY ARE NOT GIVING A RESPONCE REGARDING MY MOBILE.



I NEED UR URGENT HELP
MOB [protected]

I HAVE SAMSUNG GT B5310 MOBILE SET IN WHICH WHENEVER I TRY TO DOWNLOAD ANY GAMES THE SOFTWARE NOT SUPPORTING TO IT. TELL ME WHY THE HELL I SHOULD PURCHASE COSTLY SET WHICH IS NT SUPPORTING ANY DOWNLOADS. wHEN I ENQUIRED WITH SERVICE CENTRE THEY ARE NT RESPONDING TO IT. CAN U PLEASE HELP OUT IN THIS. I AM NT AT ALL SATISFIED WITH SERVICE BY SAMSUNG. NOBODY SHOULD PURCHASE SAMSUNG MOBILES.

Dear Sir,

I had purchased a Samsung 315L refrigerator from New Berco Electronic Uttam nagar on 27th jan 2009,
After two year, I am facing a cooling problem and at the same time log a complaint in samsung India vide tkt no [protected] for non cooling of refrigerator on 11th may.
One of their representative from Global service is visited and confirm that, the gas is leaked and needs to be refill again.They had sent their another person Mr Ajay on 17th may they had filled the gas and take the charges of rs 1400 for the same.But my problem is persist,

After complaining again, they had send Mr sunil on 24th may and they had again fill the gas as confirmed that Mr Ajay has filled the less quantity of gas.

After that the problem is still same(non cooling). Even they had not picking the phone insipte of repeated calling on this no#[protected] and [protected].
On 27th may, Myself personally visited their office for complaining. Their manager Mr Suresh Yadav had promised me that engineer will visit by today itself but nobody has turned up.

one day they had picked up the phone and when i asked for the engineer and bad services of Samsung India. They said you have done a big mistake by purchasing of Samsung product.
After all my brother visited their office on 4th June they had confirmed that engineer will visit today before 17:00 hrs but a follow up with their engineer they had visited at 19:30 hrs,

during his job of rectify the problem, they had short the PCB and disconnect/cut the compressor pipe. he said that he is not able to rectify the problem. he will send somesenior engineer on Monday i.e. 6th June,
But till date nobody has turned up , I am again complaining for the attitude of their representative and service engineer to Samsung India on their customer care no, they had arrange a confrence-call with the Global service person and committed that the engineer will visit by today itself,
Now its 11th June one month crossed from my complaint date.its really a pathetic service by Sam sung India , yesterday i had called up Samsung India for the same they representative had note all the problem and confirm engineer will visit today and also a they are arranging a call back from Samsung but no reply from their side.

Now I wants my refrigerator needs to be replaced with new one and rs 15000 for the harassment,

Would request you to please look into this matter and help.

Note: for your information all the document and pics of Refrigerator is attached

Thanks and Regards
Saurav Saxena
RZ-36, Vinobha Enclave Extn
CRPF Coloney , Jharodha kalan New Delhi 110072
Ph: [protected]

I am resident of BHEL, hyderabad, we bought samsung refrigrator in 2004

Model - samsung bio fresh icool
Model code:RT23AVMS/XTL

Problem :
Cooling is not happening from this summer ( May 2011 ) so given compliant @ Samsung Customer care and compliant # [protected], they took two days to come, technician informed that glass heater part has to be replaced and updated that he will come back, but no one has turned-up upto 15 days, again when I called cust care, they informed that samsung has stopped manufacturing glass heater equipment, and reply from stores manager ( manager name will be disclosed upon request) " nothing can be done please thorw the fridge in dustbin, samsung fridge life is only 5 years" this is answer I got from the stores.

Samsung spares are not available for older models?
Is samsung communicating to the customer that while purchasing the
product?
What is the solution for my fridge??

Some one from stores advised me to get the part from outside and give a
try, Samsung will not repair my fridge as part is not available. He also
said that samsung is manufacturing its spares only for models less than
3 years from date manufacturing the model.

I want samsung to look into this asap.