Samsung India Complaints & Reviews

Filling very sad,

No one is dare to handle my complaints, only mail came from Mr. Ashish Jha, after that nothing proceed.

Call should be come from company side, am I wrong?

Dear Sir,

As per my previous mail on indian consumer forum, you got idea about my complaint(Gt c 3303 not connect to laptop)
Now again I briefly giving details.

1)Mobile purchase Date- 12.02.2011

2)Tried each and every possibility with customer care on phone From 12.02.11 to 15.04.2011

3)Mobile admit to service centre Date-16.04.2011 to till date.

4) Follow up taking from admitted date to till date-

5) I always with in touch of Mr. Sunil, who is seating at West chord road Bangalore.

6) Mr. Sunil is trying to give refund amount by cheque, but might be he is not able to do it within time.

7) From purchase to till date total days are- Approx. 90+ days, Within this period I have waste my time, money and hope also, and what about result, I dont know.

8) In my home I have Samsung slim fit T.V., Samsung DVD, Samsung mobile Guru 1160, Samsung refrigerator, and this was last handset, In future I will not buy any samsung product, I got very bad experience.

9) My original bill print is going to vanish, before page will tear and blank, I am requesting to give my refund amount.

Thanks & Regards

Avinash Londhe
[protected]

new mts sim not work in my old sch s189 please solve my [protected]@gmail.com

Me and my daughter have both the samsung phone GT-B5722. It is the worst buy I ever made. For me to connect it to the win xp I have to switch off first the samsung phone GT-B5722, switch on and input the code, and after this the pc recognizes the phone. My daughter uses win 7, it is simply not possible to connect to the pc. Samsung shoulb be obliged to give back the money for these sheety phones that do not perform as advertised! Shame on Samsung!

Hi Customer Satisfaction Team

I had email you the address details on the above mentioned email id.

Please reply as possible.

Thanks,
Ajay Malandkar

Hi,

Thanks for the reply.

Awaiting for the earliest reply from your team.

Regards,
Ajay Malandkar

Hi,

I received feedback from the "Customer Satisfaction Team" on call.

The agent told me that just take a look of the serviced product & let them know.

If i am not received the satisfaction from the serviced product, i need to take necessary steps against the them.

Thanks,
Ajay Malandkar

Samsung Mobile — BATTERY & SERVICE

Good day,

It is intimated that I have faced a very bad experience with your service centre at Kakinada, Andhra Pradesh. I have given my Samsung mobile model Galaxy POP new version having Sl No.RDVB201689P to your service station at Kakinada, Andhra Pradesh on 13th Sep 2011 to check the battery condition which is getting heat when we keeping for charging even the charging is not standing couple of hours (2 hours).Even I am not using any other features except in/outbound calls. I just bought my mobile on 25th July 2011. The person at service centre immediately opened the phone and checked thoroughly and advised that Android model phone can’t give good battery backup and after he told me there is software problem need to be installed again. I submitted my phone to service centre at 1310 hrs on 13th Sep 2011 and they promised me that my phone will ready by the same day evening. They have return my phone at 1710 hrs on the same day. The same problem has been continueing.Even that Service centre rep told me that he is just a promoter for Samsung he is no way responsible person of SAMSUNG.

Really I am saying that there is no good customer relation over there. They simply have made arguments each other of your technicians in front of the Customers. Self had asked your technicians what is the problem with unit he said there is software problem. He advised that If we get the same problem again bring the charger has to be checked. This is my 5th Samsung mobile which bought for my Nephew who is studying at Kodaikanal International School.This is the first time I have faced a problem with phone unit and now I opened my eyes that Samsung service is VERY VERY VERY poor. Now my phone we are using as a paper weight. This circumstance shows me to give a complaint at the consumer court. you are requested to take it seriously and the mobile is still under warranty. I am strictly recommend that all customers not to buy Samsung mobiles. Simply your motto is to sell the units in anyway and leave not to take any responsibility after getting any problem like this.

I have sent an email to Samsung India for the above facts on 19th Sep. One day some body had called me about this issue but not to take any action simply he said SORRY for the above. Now I am using my mobile as a paper weight.

Brgds
CS

sir i m aishwarya kumar from agra but now i m in meerut(u.p.) i m a samsung user i m using tata indicom network in ur mobile my problem is this that in my phone voice clearty is very bad mai apna mobile ka micke apke meerut ke service center se two time repair karva chuka hu but problem as it hi hai. aur ab apne apna service centre change kar diya hai aur jab mai vaha par gaya tu vo bole ki 15days tak parts avilable nahi hai jab aap ke pas parts avilable nahi hota hai to aap log service center banate hi kyu hai. customer ko parashan karne mai kya apko maja ata hai u have to know about that customer satisfaction aap ki first priority honi chahiya par aisha nahi hai its very-2 bad.

i bought 2samsung LCD of 32inch and 19inch resp. 1&1/2 yr ago but now there is some problem with my one of the remote. when called up service center ... executive informed that visiting charge of engg. is 1000/- and cost of new remote is 570/- only ... is this type of service is justified

sir,
i hav braught my samsung Model--Star 3G (GT5603) mobile on date------- from[protected] but soon after buying in 2 months it made problem in charging and with in 10 minutes of charging it started to display FULL BATTERY and after 3 days the charging even also stopped.

Then i reffered to take my mobile to "Samsung care Muzaffarnagar" on date[protected] where after examining my set they replied that the main motherboard is faulty and will be replaced with in 15-20 days, so i again called them on 17th day but they replied that the part is pending and not in factory and asked me to wait for 1week i then again asked them after 1 week but still no positive reply.

After that they are not answering my any phone calls even the manager is not picking my no. saying that it is his personnel no. the main engineer named "arshad" is asking me to come next day but no results are there. i am a student and a hosteler and have to travel 22 kms by bus as they are not answering my phone calls

i have got frustrated since they have not even issued me standby handset.and even this was not over then
on date[protected] i hav got a msg from samsung that my cell is repaired and i can collect it from service center but still they are showing that it is not repaired. and are unable to repair the cell.

Samsung — set problem and bad service

Iam not getting a good service from samsung mobiles..
my samsung E1210S is having some problems and having problems in it..
Battery is not working properly,also my set is 8months old and having so much of problems,

service center is also not available here ...
in LG service centre samsung mobiles are repairing but not giving satisification..

please do some action and my mobile is in warranty period..
what can i do tell me...

Hy i m rahul kothari .I get repair my AC. 10 day ago. and that time i geven 450.00 Rs. But till today no body can me get my amount recept. I talk to lant 5 day Rajkot (Gujrat) Office namely Mr.Shiv Kumar told me please contact to Mr.Nilesh Rawat Number :[protected],[protected]. But he said that today i geven by not yet. please give my recept as soon as possible. My number is[protected]. and compant no. is [protected]. Repair Person is Mr. Prakash and his number is [protected]. his person last 7 day say that i given today but not yet? please give me replay as soon as possibel because i get submeet in account year files. thatnk u

Samsung — Bad servicing

After repeated complaints about our samsung refrigerator, there has been absolutely no response from your service centre.My complaint number is [protected] and was registered on 27th may 2010.Inspite of being reassured every time there has been no service till now.

Dear Sir,

I had purchased a samsung mobile handset from Mobile store Bhubaneswar model number SGH L700,
After six months of my purchase the front panel of cabinet slitely came out automatically and when I had taken it as a complaint to Samsung Service centre at Bhubaneswar That is PRIMON Technologies,Saheed Nagar,Bhubaneswar 07 , during my gurantee period it said that that part of mobile does not cum under Gurantee period and they have charged Rs 150 towards pasting the front panel with adhesive though it was during my gurantee period. After that again it has been depasted and again it came out.
I am totally Unhappy with the service of Samsung Mobile care division so please help me out.
Model No- Samsung SGH L700
Purchase Date- 31/08/2009

Regards
Akash Mishra
mob-[protected]
email- akash.[protected]@gmail.com

Dear Sir

I bought one Samsung Mobile handset # SGHB 5722 on 15/03/2010 from QRS RETAIL OUTLET ,Trivandrum.

During the past five months, I have faced lot of service issues to my mobile handset like display problems, black mark on screen, clarity etc.. .I don’t know whether you have experienced this problem with other customers.

I had given my handset to your service centre in Trivandrum (couple of months back) due to the touch screen issues, and they returned it after some days saying that they have replaced the touch screen and the problem has been solved. From the very next day the same problem happened and I tried my level best to use the phone with the same issues. It was my urgent requirement to keep the phone with me even with the problems. I knew that your service department will not solve the problem on priority basis and my experience with them stop me to approach them again .One black mark appeared on the screen and then it grown gradually and there was no other option.

Then I returned my handset to your trivandrum service station and they asked me to sign on some documents. It is unfortunate that they mentioned the complaint as “water logged”. Actually there was no issues to be waterlogged. I did several follow-ups to solve the problem and to get my product back with good condition. They asked me to pay money even it was under warranty period

They returned the product without proper service and I was totally upset on their behavior and service to customers.

I'm sure that this isn't the level of service you intend to provide and will remedy the situation immediately. I would like to get a new product from your side. As this product is still under warranty, I would appreciate you notifying me as to how we may resolve this matter. I look forward to hearing from you.


Thanks&Regards

Siji Nair
Mob [protected]

Its been a month i have bought Galaxy5 GT-I5503 and since day three i am facing problems with my phone. More than 20 mails to Samsung support, at least 30 calls to Mobile Technical support, two visits to Service Center and numerous callbacks but the state of problem still remains the same. After each non working suggestion from mobile tech support the call automatically gets resolved and thereafter starts a new episode. Below are some of the service requests histories:

Transaction Numbers :
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
WA[protected]

Can i expect some professionalism in handling customer complaints. Would it be resolved ever or it would be just increase in count of resolved queries of all respective departments of Samsung and customer lying in same mess ever.

Expecting some resolution and progress.

Samsung — BAD SERVICE FOR CARE

from where i can purchase original battery of samsung e730 mobile phone???
no person of samsung care or samsung shop can give such battery still after booking my order...

its shows samsung image....

MANAN SHAH-AHMEDABAD-INDIA
[protected],[protected]

Hi.

How can you help in this regard and what is it that I as a customer is suppose to do.
I totally agree that its unnecessary harassment.

SAMSUNG MOBILE / GT - B3410 — STILL QUERY NOT SOLVED AFTER 1 MONTH

DEAR SIR/ MADAM, I GAVE A COMPLAINT ON 16/3/2011 IN SAMSUNG SERVICE CENTRE AND MY RECOMPLAINT WORK ORDER NO 1541 DATED 11/4/2011 WITH SAMSUNG SERVICE CENTER, PURASAIWAKKAM BRANCH, CHENNAI. BUT IT HAS NOT BEEN SOLVED AFTER 1 MONTH, I LAST USED MY HANDSET ON 15/3/2011 SINCE THEN TILL DATE I COULDN'T USE THE SAME. THE CUSTOMER SERVICE IN THE SERVICE CENTRE IS VERY WORST THE PARTS HAVE NOT BEEN SUPPLIED BY THE COMPANY AT REGULAR INTERVALS. TODAY 15/4/2011 I SAW A ARTICLE IN ET AS INDIA CAN BE SAMSUNGS BIGGEST MARTKET FOR MOBILES BY 2015. BUT IF THE CUSTOMER SERVICE AND THE QUALITY OF THE HANDSET REMAINS TO THE SAME THE ARTICLE MAY PROVE WRONG. I STRONGLY BELIEVE THAT I HAVE CHOSEN THE BEST MOBILE BUT THE SITUATION IS NOT ALLOWING ME TO BELIEVE. HENCE THE COMPANY SHOULD TAKE NECESSARY STEPS TO DELIVER MY COMPLAINT AS SOON AS POSSIBLE FAILING WHICH I HAVE TO APPROACH CONSUMER COURT FOR FURTHER ACTION. THANKING YOU. MY RECOMPLAINT WORK ORDER NO 1541 DATED 11/4/2011 WITH SAMSUNG SERVICE CENTER, PURASAIWAKKAM BRANCH, CHENNAI.

Dear Sir,

I am writing to inform you about the faulty mobile phone that i have purchased inThe Mobile store Ltd., Pondicherry. Invoice no.1704/2156680 Store:1768

I am Kalyanasundaram B., I am a regular customer of your company. On the 14th of February 2011, I brought a brand new Samsung GT-C3222. However, upon few month o[censored]sing it, problem started to appear. The camera is no longer working. Also, the monitor is getting blurred which makes it difficult for me to see the photos clearly. I was very surprised to discover such problems.

I returned the mobile phone in your Samsung Mobile Authorised Service Center to be service on 04.08.2011. One of your service center Staff told me that they will solve the problem within one week. But still now i didn't get any response from your side. I am very upset for your poor service. Please take necessary action without fail. Also,

Details about service center:

Samsung India Electronics Pvt Ltd.,
Authorised Service Center

SRI PADMA CUSTOMER CARE
NO.124, 125, Iyyanar Koil Street,
Raja nager, Pondicherry - 605013
Phone:[protected]

Work Order No. H11H 0433 Dated on 04.08.2011

Thanking you,

Kalyanasundaram B.
No.1, 3rd cross, Marie Oulgaret,
Pondicherry - 605010
Ph: [protected]

Samsung has proved itself to have the worst service. This is the third time I am facing the same problem with their service center. My refrigerator had stopped working and I called service center to send some technician. Today is the third day I am continuously calling them to send someone to look into the issue but they have the same answer:"Someone will come to look into the issue by 8pm".

I will certainly suggest people to never go for Samsung products, unless you have a liking to suffer. I am going to change my appliances as soon as I get a good offer to exchange.

I don't understand why there is no such way to take action against these people.

Dear All,

Please note that am registering a complain here in Samsung products, moreover, the worst service ever owned. I have a mobile B3410 that I bought and didn't use as if I bought it to either keep it aside in the corner of the useless things at home or to leave at the service center whom I believe are leaving it in the same corner as I do. This mobile started making mute, dropping calls, putting people on hold, and switching itself off automatically just after I got by about 2 months. I left it in Raya service center in N.City, Makram Ebied and got it later and again within 2 or 3 days I faced the same issue. I left it back again there and after I got it within 2 or 3 days AGAIN I faced the same EXACT issues. Then the same scenario is repeated and I always knew the dramatic END. I asked the service center to exchange it as it's my OWN right as I paid to use a mobile not to get it to be repaired, but they refused saying that it will be repaired. Now, my mobile is totally switched off and does not open and I did not send it to the service center as they are NOT WORKING and seem to be waiting till my warranty ends which will be soon "wish that they are not worried anymore". In addition to all the above, I do not believe at all that this service center staff is belonging to Raya as they don't even know what is "CUSTOMER SERVICE FACE TO FACE" means. They are really chosen correctly, a staff in the right place to be able to resist all customer's anger of the worst products by the most coolness and uncaring ways. Sometimes, I felt they want to teach me lessons as if I AM MISTAKEN TO ASK FOR MY MOBILE BEING REPAIRED.

Last but not least, I wish that this mail makes a difference because to have progress it's really needed. Also, I wish to find results from this mail and not to find that the website complains are just as the phone service center, and Samsung devices in general.

Contact: sara.[protected]@vodafone.com

Regards,
Sara Hazem.

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Samsung — hai my mobile not working properly

my mobile not working propery samsung model samsung chmap duos e2652 always hang so aand my ear phones not working i go to service center samsung he told to me there is no replacement warranty is there resolve problem

I purchased a Samsung handset . but it is not working properly. the dealer and service center not ready service the mobile or replace the set . already complaint CEO of the company, but it is also waste attempt . what is the next ?

Poor service. Cheap digital inverter a.c.
Totally irritating from samsang service centre. No response by service center. 20 and more complaints by me.

Very poor a.c
Samsung digital inverter a.c
And no response from service centre.

Dear Sir,

I have purchased SM-E5 on 02.02.2015, within 4 months it has automatically got shutdown . then I went to Divya Digital care on 30th.june 15 at bbsr, they replied they don't have checking m/c, so" keep it at their centre and please call at tomorrow at 4pm". when I called on next day at 4 pm they replied your m/c is working come and take it. when I reached their I have checked that is not working, and that guy is not available at present, please call tomorrow.
then i rang next day, they told me PCB has be to replaced and PCB is not available, call on next day. repeatedly i hv done the same after calling them got to know my phone is working suddenly i ran to take my phone i found touch screen is not working and network connectivity. As per their instruction i was waiting their for last 1hr...then got to know my network cable is not working and wait for a week.

Please replace my phone with a new one.

Service Centre Receipt Bill No-[protected]
Phone receive date- 30.06.2015.
Service Centre- [protected] DIVYA DIGITAL CARE
Plot-1 Bapuji Nagar, Bhubaneswar-751009
Phone Number[protected].

Very Poor Service

I went to repair my Samsung note 10.0 GT-N8000 In Egypt, cairo,[protected] the Samsung hegaz branch on 7122015 at 11:33PM. I called the service call center on the hotline 19406 to ask if my note was already fix so that I can go and receive it they told me that I can receive the note from 10:00AM to 03:30PM and from 09:00pm to 12:00AM but when I reached the Samsung branch they didn't want to give me my note saying that it was fixed but I can only take it in the morning from 10:00AM to 03:30PM and after arguing we found out that the employee who is responsible for this job wasn't even there although there were other employees

I went to repair my Samsung note 10.0 GT-N8000 In Egypt, cairo,[protected] the Samsung hegaz branch on 7122015 at 11:33PM. I called the service call center on the hotline 19406 to ask if my note was already fix so that I can go and receive it they told me that I can receive the note from 10:00AM to 03:30PM and from 09:00pm to 12:00AM but when I reached the Samsung branch they didn't want to give me my note saying that it was fixed but I can only take it in the morning from 10:00AM to 03:30PM and after arguing we found out that the employee who is responsible for this job wasn't even there although there were other employees

Samsung — samsung galaxy s5 mobile smart phone

I've bought samsung galaxy s5 two months ago..whenever I put It on charging it has been vry heating nd gradually becomes slower in speed..Indeed company promises for their best service. Please resolve this problem as soon as possible..

i had lost my phone please help to find it

pleaase help me to find my samsug chat 3222 as soon as possible.

NOT WORKING

THE PRINTER DOESNOT FEED THE PAPER, MAY BE A HARDWARE COMPLAINTPL.TAKE IMMEDIATE STEP ML-1640 SERIES

Dear Sir,

I have double door SAMSUNG refrigerator which I purchased in 2006 Now The problem has been occurred that middle bottle of the tray has been broken followed by I am asking new one, already I made complain six months back & recently fresh complaint (No [protected] dated –13/3/2011 at 13.20 PM.) through customer care they sent one service engineer (visited) but response always that it is not available suppose spare parts are not available than why u r selling the refrigerator without having spare parts .i would like to request, Kindly look in to this matter.
Regrds
Sanjay
[SERIAL NO of Refrigerator :01124ZAY901173]
[Model Code: RT26HVMS1/XTL]
Mobile -[protected]

I bought my Samsung Wave 533 on 1-Jan-2011 @ kolkata.
The major issue that I am facing is, the phone switches off suddenly.
Many a times I have noticed the phone switches off on its even on being left unnattended. When I am trying to make or receive calls, it switches off creating a lot on inconvenience.

Please suggest a remedy to the problem with my handset.

Even i bought samsung wave 533 on feb 4 2011 and wheni leave the phone unattended it switches off automatically and even when i pull out the sliding keyboard or push it in it switches off suddenly.On reading messages it shows Not enought memory to lauch application, then i have to restart the phone.I regret on my choice of selecting samsung.I took it to the service but even they could not resolve it.I am highly dissappointed with samsung for all my money went in vain.I just want to throw off my phone.

Hi All,



The phone is not a phone it is a box which gives me anger whenever i see it.



1. There is no battery back up ( imagine only 1/2 an hour0

2. The browser you cannnot use (because it suddenly gets vibrate and gets off)

3. People try my phone several times to reach (beacuse the phone is not reachable often)



The phone is not worth buying !!



I got the mobile repaired/serviced twice at Samsung Authorised Faridabad service centre (in 6 months of pruchasing). Previously I have used Nokia & Blackberrry and never faced this kind of problem.



I have written mails ot higher mgt. in samsung still they are not interested to serve their customer better, I was planning to buy Samsung Tab but now have dropped off my idea forever to buy any samsung product.





Never buy this phone.

The coil heater is giving me a problem too. The service rep is telling he does not have the part. If we want to repair the fridge we have to buy the part on our own or get it repaired by the rep privately. Fridge down for 16 days now.
Complaint [protected]

I am the complainant.

I am worried about this type of erroneous excess charging, which I never faced, since I am an airtel customer for the last 7 years.

Samsung Jet — Money Refund

I bought my Samsung Jet Mobile on 2nd Feb 2010. In just three months time it started hanging and was given at the Sector 41 service station. That time it was reloaded and was given back to me. I some how lost the copy of the service report. Any how in a week's time the problem reapeared and i then submited the mobile at the sector 22 service center. The entire motherboard and the touch was changed (this is what the service center confirms). I retained one copy of the service coupon. In just one month's time the problem again came back and again the mobile was resubmited to the same service center on 17th July 2010. A month later after rigrous followups on the status of my mobile i was told that the service center people had filed my case and will get the cheque in 25 to 30 days time. But till date again after various rigrous followups i have still not recieved my long awaited cheque. when ever i try to contact the service center people they ask me to contact some Mr. Vikram Kaushik (ASM). I've tried to contact this gentelman too but he never answered my call. I'm really fedup of this pethatic service from Samsung...

Please advice...

samsung Lcd — SERVICE

Sir,
I have purchased a LCD T.V 4 x with DTH connection ON 26TH of March 2011. from Value Plus Retail PVT LTD. Abhyucaya Tower , 2, Meera Bai marg, Lucknow - 226001, with the assurance of free installation of LCD as well as DTC Connections , after making so many phone calls to the Company no action has been taken till now,( for installation of both the facilities.)
Please do the needful at the earliest.

Mrs kalpana Singh
[protected],

sir,
i have purchased a samsung lcd tv on 26 th of March 2011, from Value Plus Retail Pvt Ltd, Meera Bai Marg, Lucknow, with a free DTH connection, after four days, on 29th of March one person from Samsung LCD came to install the TV.
Again five days have been passed, no one has came to install connection .
My voucher No for DTH connection is[protected].
After making so many phone calls no one has came to install the connection till date.
This is my request to logde my complaint against all the people involved in this matter. as well as Samsung LCD Tv.

Samsung Fridge — POOR SERVICE

I HAVE SAMSUNG AIR CONDITUIONER, REFRIGERATOR,CONVENTION MICROWAVE,MOBILE WASHING MACHINE BUT I AM SURPISED THE COMPANY CANNOT PROVIDE ANY SPARE PARTS OF THE ABOVE PRODUCTS FROM SERVICE DEPARTMENT.THEY NEED MINIMUM EIGHT TO TEN DAYS TO GET SPARE PARTS ,THAT THEY ARE NOT SURE OFF.I HAVE BEEN OUT SOURCING THE PARTS FROM PRIVATE MECHANICS & THEY CAN DO IT 24HOURS.MY COMPLAIN NO [protected].
A SERIOUS SUGGEST TO MAHARASHTRA DISTRIBUTOR & MD OFF SAMSUNG STOP SELLING YOUR PRODUCTS IN MAHARASHTRA & ALSO STOP GIVING FALSE COMMITMENTS TO YOUR CUSTOMER OFF AFTER SALES SERVICE.................................... pathetic service .

Hi,
I agree with the complaint. I have a Samsung Refrigerator which was brought 2 yrs ago. Just few days back one Bottle stand got broken and we called Sansung carecentre for replacement. They passed on our request to one samsung store depot person in kurla, It turned out the that the spare part cost only 200-250 rs. however they said we will have to pay additional 400-500 Rs. being charges for the person to visit and see what size of stock is required. When I told him that I can give the Fridge Model no and he need not come to visit and see the size, suddenly his comments changed and now he keeps on saying it will take 4-5 days as there is no stock available at the depot. This clearly indicates their intention of coughing money from people.

Thanks for your concern.
Though, Samsung has replied mechanically, no support is forthcoming. I am planning to file a complaint in consumer court. Kindly let me know the address of Consumer Court North 24 Paragana, West Bengal.
Rgds
P.K. Agrawal