Samsung India Complaints & Reviews

in 19 april 2011 onwards i have not able to poen my message holder in the mobile phone( samsung )
so i contacted the customer care and they said me to contact the service centre .today i went to the service centre and they solved the problem after long times waiting .they charged 276 rupees as service charge . wnen i contacted my friends who have samsung phones some of them also experienced the same problem . the problem is not the user's mistake it is the software complaint . so the company should repair it free of cost. i esnd some mail to the company regarding this matter . if the company's response is bad surely i will go to the consumer court

Respected Sir,
I have lossed my mobile phone from my hostel. So please help me to find it.

Your name: Vasave Satesh Vasant

Address: Room No. 187, Shivalik Bhavan, G. B. Pant University of Agri. & Technology, Pantnagar, U. S. Nagar, Uttarakhand-263 145

Phone model: Samsung Metro 3530 (GT - C3530WSAINU)

Make: Samsung Electronics Huizhou Co. Ltd. Chan Jiang Town, Huizhou City, Guangdong province, PRC, P. C. 516229 (CHINA)

Last used No.: [protected]

E-mail for communication: [protected]@gmail.com

Missed date: 18/04/2011

IMEI No. : [protected]

I purchased a SAMSUNG mobile 3353 for my daughter on 20th Feb.'11. She started using the mobile after her CBSE board exams say 24th March'11. The set was not working properly and as such I gave the same for repairs. The servise centre people said that there is problem in the software and the same is to be reloaded. They kept the set for three days and returned to me after reloading the software.

The set developed more problems like :

1-Ganging
2-Auto off and on
3-Data cable not getting connected

Once again I gave the set to their service centre at [protected] Technocare Shop No. 102, Ganga Shoping Complex , Sector-29 , NOIDA on 4-4-11 vide Bill No. [protected], with an assurance that the same will be rectified within 4-5 days as it needs change of the PC.

I have approched the Servive centre more than six times but of no avail. The Manager of the concerned centre Mr. Ranjit promised me on 18-4-11, when I met him in person, that the set will be repaired and delevered to me at my residence on 19th April'11.

No honour to the commitment neither courtsey to attend the call whenever I have called him.

I have also reported the same to their central CUSTOMER CARE centre witha promise from the attendent that the REPRESENTATIVE from mobile Div. will call back. But once again you are left in lurch.

This is what SUMSUNG is TALL CLAIMS with little essense.

ANAND KISHORE
[protected]

20/4/11


I BOUGHT SAMSUNG MOBILE CORBY GTS3653 DATED 26/4/2010FROM TELEPHONE SHOPPE IN AUNDH PUNE WITHIN WARRANTY PERIOD THE TOUCH SCREEN DID NOT WORK
I WAS ASKED TO GO AT SERVICE CENTER AT AUNDH ROAD SERVICE CENTER REC NO 5901 24/3/11 DURING MY FIRST VISIT THEY HANDED OVER THE SET.SAYING IT IS IN WORKING ORDER .LATER I FOUND STILL THE SET DID NOT WORKED I WENT BACK FOR REPAIRS AFTER ONE MONTH THEY SAID THE SET IS DAMAGED AND MOTHER BOARD HAS TO BE REPLACED BY AND CHARGING RS 2500 .

I GOT CALL FROM THERE OFFICE ABOUT MY SET THEY ASKED TO GIVE FOR REPAIRS IN SAME SERVICE CENTER .
IF THEY DON'T HAVE TRAINED TECH WHY SHOULD I GIVE MY SET
UDAY WARKE
PUNE

SINCE LAST WEEK I HAD COMPLAINT AT UR SERVICE CENTRE, YOUR SO CALED TOLL FREE NUMBER ETC. BUT NO ONE IS ATTENDING THE COMPLAINT WHEREAS THEY SAY KINDLY WAIT OUR ENGINEERS WILL ATTEND UR CALL SOON. KAHA GAYE WO SO CALLED MADAR......D ENGINEERS. WHAT IS THE COMPANY THINKING ABOUT THEIR CUSTOMERS. ARE WE FOOLS TO BUY ONLY YOUR PRODUCT WHEN THERE IS SUCH POOR AFTER SALES SERVICE. I AM SUFFERING WITH HIGH BP PROBLEM. ARE THEY WAITING FOR ME TO DIE.

PLZ DO ANSWER MY CALL.

My son Shubham Tayal purchased Samsung mobile Model hand set model no GT/S5570 Galaxy pop against Bill no [protected] dated 28.3.11 from hot spot sec 22 chandigarh for Rs 9400/- The piece developed a problem of rotation of image on 4.4.11 and was given to Authorised service station . the service centre repaired the same and returned on 11.4.11 but the problm reoccur and the handset was given back to service centre for repair on same day Now the service centre is saying that mother board needs to be changed and it require at least 4 days more to repair it.
My son is a class 10th student . He has spent all his pocket money saving to purchase this defective mobile. Samsung is abig name but i feel they have eaten my son's pocket money. I really want to sue the company and demand 300% damarages

ASHOK TAYAL
[protected]

I am using samsung omnia pro b7320 and i am not able to active my outlook mail on that inspite of having outlook service in phone. it is very sad that inspite of making regular call on your customer service center i didnt get any firm reply and solution on this whereas my friend who has purchase a nokia handset got the assistence on this and making use of that service. on seeing that i felt very dejected and guilty that i have purchse this set .

WE HAVE BOUGHT SAMSUNG DOUBLE DOOR REFRIGERATOR ON 14 APRIL 2011 ON 15 APRIL WE HAVE CALLED SAMSUNG CUSTOMERCARE FOR THE DEMO. SINCE THEN ATLEAST TEN TIMES I HAVE CALED THEM AND THERE IS NO PROPER RESPONSE FROM YOUR PEOPLE. EACH DAY THEY THAT THE SERVICE ENGINEER HAS BEEN ASSIGNED THE JOB AND HE WILL CALL AND FIX AN APPOINTMENT AND VISIT US BUT TODAY IS THE SIXTH DAY AND I HAVE NOT RECEIVED A SINGLE CALL. IF WE WOULD HAVE KNOWN THAT YOURS WAS SUCH AWORST SERVICE WE WOULD NOT HAVE BOUGHT YOUR PRODUCT.MY CMPLAINT NO IS [protected]. I WANT THE REFRIGERATOR INSTALLED TODAY OTHERWISE I AM GOING TO MY PROBLEM TO THE HIGHER OFFICIALS BY TONIGHT THRU MAIL.

I bought a samsung split ac model no.AS182SBD from a dealer in kalyan,thane. Delivery was done within 3hrs of purchase. When the mechanic opened the box of my indoor unit for installation I was shocked to see that it was used, probably a replacement. It had many scratches. Teflon tape was tied on its pipe which clearly shows that it was once installed. Still the dealer refused to acceept it and after i had a heated arguement with him, he blamed the godown people for the wrong delivery.

Hi, this is Nidhi,

I have lost my mobile(samsung star nxt S5233) last sunday on[protected] from beverly park road highway, Mira Road(E)....in one Auto Riskshaw..
So please track my mobile its IMEI # is [protected] and airtel sim card in it.
recently I purchased it in january-2011 only.
please do the needfull.


thank in advance.

Myself zakir hussain raza from nagpur maharashtra india. I have galaxy tab purchased in jan 2011, and it was gone dead automatically since last two months. I complained to the service center, the service personal told me to drop the piece and it takes a week to be repaired, I dropped my set on 7 march 2011 now after a long period of nearly two months the service center told me it takes on more week and as per of my old experience they always miss guide me and when I argue with them they missbehaves what a service yaar I spend my 32000 on this set bur now i feel that samsung cheated me. Plz somebody help me....

SIR MAINE SAMSUN KA 21,LCD MONITOR LIYA THA JO KUCH DINO KE BAAD ON NAHI HO RAHA HAI,MAINE BAHUT KOSHISH KI LEKIN MUJHE SAMSUNG SERVICE CENTER KA ADDRESS NAHI MILA PLEASE AAP MERA HELP KIJIYE.MOBILE--[protected].email [protected]@yahoo.com

Dear Sir/Madam,

I had purchased the washing machine samsung front loading fully automatic for Rs.26000/- in the year 2003.
My machine is not functioning due to PCB fault.

When requested to change the service centre has refused to change the PCB stating the item PCB is not available with the company, now the machine is idle.

I want the machine to put on working condition what is the next alternative please let me know.

Thanks
Zechariah

I purchased a Samsung WA80V3 Top Loader washing machine from "Dave Ray Furnishers" in Durban SA. in June last year.
I am very unhappy with the black flakes always floating around in the drum and on the washed clothes.
I called the abovementioned store and they suggested that I stop using Staysoft Fabric softner. Which I duly did, no difference whatsoever.
I wash in cold water buy every two weeks do a clothes free wash to clean the drum with hot water. This has also not helped at all.
The store said that I could get Samsung to come out and do a drum wash which would cost about R300.
As the machine is not yet a year old, I feel I am not prepared to pay for this service and I am just fed up with machine.
Thanking you
Mrs A Roworth

Hello Sir,

I bought the Samsung Corby pro on 09-June-2010 at T.Nagar croma Shopping center with the price of Rs.11275. initially its works fine.after 2 months it i got the problem in touch screen and i went to to Samsung authorized service center in t nagar habibullah road, they have solved the problem. from January 2011 i have no problem after jan 15 th i switched to new mobile because of my office restrictions. i have not used for 2 weeks. after 3 weeks i try to charge the mobile its not getting charged , red, green colors appeared in the screen when i charged and i went to the same service center again the said that there is water is inside the charger and it because of that its not getting charged, i told there is no way to the water get inside the mobile through the charge plug-in, after few minutes test again they said the problem is not with charge pin it's because of battery your mobile battery is dead. replace with new one . i asked them to replace the battery they said we cant do that.the warranty for the battery is 6 months only.so u have to pay for the new battery as well as for the service also. i asked them its a new mobile place replace with new one or solve my problem and its under warranty. they go ask with Samsung or manager don't ask us. The worst product i have purchased i want my money back or i want replacement 11257 its not that simple, my one month salary.please take the necessary action i have placed the request in Samsung customer care but no response. the BP number from samsung customer care given to me is[protected] the same BP nmuber is given by the customer care for every request from me.worst service and worst product.please do the needful.

my contact details are :+91 [protected]
email id : [protected]@gmail.com
product : Samsung-Corby pro
purchased on : june 09-2010
warranty status : still in warranty

Respected Sir,
I had lost my mobile on[protected] by 5.10pm, in my office in Sanjeevani Medicals Antophill, Mumbai-37.
Please find my mobile. My mobile is switch off from 14-04-11 by 9.30pm onwards.


Your name:R.V. JAYANTHI

Address: R.303, BLDG NO. 7, SAGAR DEEP CHS, ANTOPHILL, MUMBAI-37.

Phone model: C3530

Make: SAMSUNG

Last used No.: [protected]

E-mail for communication:jayanthi.[protected]@gmail.com

Missed date:[protected]

IMEI No.:[protected]

Thanks
JayanthiI

I just purchased Samsung Galaxy 551 Mobile on 7th April 2011 and with in 10 days the touch screen stopped working.
When I went to the Samsung Store @ Hyderabad near Cyber Towers, Store Manager P. Anand straight away said that it is not in our hands and we can't do anything for you.

Store Details:
RAMAKRISHNA TELETRONICS PVT LTD
Plot no 33, Opp. Cyber Towers, Madhapur, Hitech City,
Phone: 23119418.

Manager: P. Anand

I am very upset with the service and samsung response to the complaints in newly purchased.
I will never buy any Samsung product in my life again.

HOPE my complaint will reach the concerned department of Samsung Soon..

MODEL CODE 04/08, RA20 WVCS1/XTL, CONTROL NO. S(N)0A00255.SN NO. 04084ZAQ00-237E PURCHASED ON[protected] IS NOT FUNCTIONING PROPERLY. PURCHASED AT RAJ ELECTRONICS DEOGHAR. WHEN CONTACTED TO THE DEALER WE WERE ASKED TO REFILL THE GAS.

I WISH TO ASK, WHETHER THE FRIDGE GETS ITS GAS USED WITHIN 3 YEARS, AND IF REFILLED HOW MANY MONTHS IT WILL LAST FOR OR ANY SPECIFIED PERIOD WILL BE GUARANTEED BY THE COMPANY.

AS THE GUARANTEE PERIOD FOR THE FRIDGE IS 60 MONTHS WILL IT BE CONSIDERED IN GUARANTEE PERIOD FOR THE SAID PURPOSE.

DEEPAK SHARMA
[protected].
EMAIL : [protected]@yahoo.com

Dear Sir/mam,

I had bought a Samsung mobile from a dealer ( sangeetha mobile) at Adyar on 12.06.2010 which is SCH-W299 . The mobile was working in good condition for three months and later the Touch screen was not working. I took to the Service centre in Adyar and they had changed the touch screen under warranty. I asked the reason for the failure and they told that it might be a normal problem which will occur in the touch screen mobiles. I asked them how many days warranty they can give for the touch screen which they had changed. They replied that during the warranty period, they will change as many times under warranty. I just took the mobile back and after 4 months, i had the same touch screen problem. I took to the same service centre and asked for the reason. They replied the same reason that touch screen problem is normal only. it might get damaged every 4 to 5 months. Then i called the Samsung customer care number ( toll free) and told them about the problem. They noted the problem and they gave me a number to call and talk with him and he will give me the suggestion for the problem. ( BP number [protected]) He is Mr. Subbukudhin and his number is +91-[protected] and he told that he will help me if the same problem exists after the Touch is changed. And he also told me to call him while changing the touch screen so that he can talk to the service engineer regarding the problem . But when i called him during the service, he did not attend the call and he had send me a message that he shall call me later. Mean while, the service persons had changed the touch screen and gave me. The next day i called Mr. Subbukkudin, he did not attend the call. Then the next day too i called him. But there is no response.

This is the way you samsung people are treating your customers. The cost of the mobile is Rs.10500 when i was bought. The touch screen had been changed twice. Even if we buy a mobile for Rs. 10500, the touch can work only for 3 to 4 months? After the warranty period, i need to change the touch screen if it is not working . The cost of the Touch screen is RS.1200 plus the service charge for changing it. You samsung people has to take a action regarding my complaint and if there is no response from you, then i will file the complaint in the consumer court. I own two mobiles which is samsung and most of my office and house products are samsung. But im very much unsatisfied with this mobile. The IMEI number is [protected]. I request you people to give me the end solution to this problem.

My Self Purchase a washing machine on 12 April 2011 and same has been register to company for installation and demostration on 12th April 2011 and callcenter of samsung had given me id number [protected] on the same day and said me the process will complete on the same day but it was not relsove on same day after a day pass again i call up cust care but the same answer was given to me and today on 17th April still i am wating for the same but i am unable to contact the cust care it very embarasing me i feel that i should return the product to the company again if the service for the product is like this i am not able to trust the company for futhure hope this time some person will take instative to collect the product from my home to submit it to the company again