Samsung India Complaints & Reviews

Dear sir,

I have purchase SAMSUNG Wave II,on 9th,Jan-2011 so i used hardly 15 to 20 days i am getting lot of problem in this handset first hanging issue then bluetooth problem then touch penal problem finally we handed over to Mobile world samsung authorised service provider center basheerbagh at Hyderabad.I contact to service center but no body is bother in this mater,i corresponded lot of mails but customer care pepole not responding to my mail. Its already one week over, and finally we dicided to put it in google site, face book & all social networking site & electronics media & consumer court also not to buy this samsung products as this is the worst product in india. we will share this mail to every body as much as possible. We want to replace the mobile immediately or refund the money immediately.

Details of my mobile:-
Model no:-GT-S8530,
SI NO:-RIVZB62899P,
IMEI/RSN NO:-354798/04/019601/7
Date of Purchase :-09/01/2011,
Claim no:-[protected],

Purchased at:-
The concept store,
Rajbhavan Road,somajiguda,Hyderabad-82,
Tax invoice no.4285/dated:-09/01/2011,


Warm Regards,

N Mishra,
Hyderabad,
+91-[protected],

Dear all concerned Ernakulam
08/02/2011

SUB: Complaint against BISMI APPLIANCES,Cochin, SAMSUNG DEALERS

During the exhibiton VANITHA UTSAV conducted at Ernakulam 2011 I had booked for an A/C and part advance payment was made. The shopper BISMI APPLIANCES, Kaloor failed to deliver the goods on due date. Morover on 8/2/2011, four days after due date they send the equipment through some autowallahs who didnot know who would install it. The shopkeeper wanted immediate payment whereas the original agreement was payment including all installation charges. Whe we pointed this out he took the goods back without even refunding the advance. This type of behaviour from a shopkeeper is not becoming. In future i shall see that no SAMSUNG product is recommended to anybody as they are not trustworthy. In any future exhibitons i shall highlight my experience in the stalls unless suitable remedial action is taken against BISMI APPLIANCES and my complaint is not redressed to my entire satisfaction.

Mathew M.M

Bill No: 2620 dated 30/01/2011

Mob: [protected]
Email: [protected]@yahoo.com

Hi,

I am supposed to get my gift from India Today Book Club. But I have not received yet, already one month is over. I also paid for that.

These are the following details, which I have ordered...

1. Cam corder Digital (samsung )

Color - Purple

Free accessories...

2. Reebok shoes - 7 size

3. Reebok carry bag

Request No/Promotion No:[protected]

Order was placed on Nov 15 2010.

My Mob No: [protected]

Total Transaction amount: Rs 11, 399, which was paid thru my credit card twice.

# First Payment: Rs 7498 (10-Nov-2010)
# Second Paument: Rs 3901 (15-Nov-2010)

Details of my credit card transactions screenshots attached with this e-mail for your reference. Please look into it properly.

Request No/Promotion No:[protected]mentioned in my earlier mail too)

I received call from India Today Book Club from this number:[protected]

MAILING ADDRESS
[protected][protected]

RASHMI KANTA MOHAPATRA
PLOT NO: 398/14
LAXMI NAGAR, PATIA
BHUBANESWAR
PIN: 751031
ORISSA

Please do the needful and send me my order soon.

Waiting for your reply soon.

Thanks and Regards,
Mr Rashmi Kanta Mohapatra

I would like to express my disappointment with having purchased a product from a company that does not offer support. I bought a Samsung Chat 3353 at the audiotech South Motibagh New Delhi on 14-jan 2011. From day one the bluetooth receiver in the handset was not working properly i did Master reset as per the guidance of Dealer and Customer care of samsung ,after doing that it was receiving the files but that too takes time as i was not having time to submit the device in the service centre,i called service centre numbers which is received from your customer care there i had word with Mr shabeer alam he ask me to visit the service centre. on 29-jan-2011 i visited the service centre of lajpat nagar there i submitted the phone,service centre people upgraded the software of the Device,after doing that action still the bluetooth problem was there,ultimately it was told me to kept the device for replacing the MotherBoard as it was not only 15 days where i was facing this issue.

Earlier i was using Sony Ericsson handset i have never ever faced any issue like this,even we are using Nokia handset and their replacement policy is to Excellent as compare to samsung,samsung people are Biggest Chitters in mobile network.....they do not believe in customer Service,they believing customer harrasement.....

Dear Sir,

I am really very sorry that I have took a great mistake to purchase a SAMSUNG Product. I purchased a mobile, model number samsung-B319. Due to some mis-actioning i submit this on the service center Named "Micro Solution" Rajnagar. But it is two month passed i am continuously going there on each committed day but they are not responding properly they again and again pretense to me. I contact to there reporting boss named Sandeep Choudhray and Mr. Mishra. But they also don't have any satisfactory answer. Now i am sure that Neither i will never purchase any Samsung product in future nor advise to anybody.
Now if you can do anything in this matter then please proceed. My details are as below...
Name: Shuaib Anwar
Mobile: [protected]
Email: shuaib.[protected]@gmail.com

dera sir/ Madum
Myself Anil Kumar Goswami from Delhi. I bought a Samsung Mobile handset modle no SCH-W299 on Deted 10/11/2009 from Saurabh tele service Palam colony Delhi in rs 10600 which had hanging problem from first day when I told dealer about the problem He replied to go nearby samsung Service centre. I went sevice centre in Mhaveer enclave Dwarka and I deposited my Mobile handset for repairing on date 10/12/2009 and I got it back on 23/02/2010 and that problem remains continue.and custumer care worker told me that they have not part right now when saidpat will be available we will call you or you can go another service centre.
I wait for call but nobody informe me about solution one day when I was in Noida I found a service cee eem services centre shop no 8,9,10, G flore Raj Palace Hukum singh market Atta sec 27 Noida 20130 contact no[protected], 2532090 1there and asked for solution they also take diposit my handset for repairing and after some days when I asked for my handset I got reply that this set can not be repair so you can deposit it and you will get a check of rs 10600 back from company and I deposited my handset on dated 08/04/2010. I am in govt. service so I have no more time to go noida but I went there near 10 time with my car and expend thousands of rupees for said check but they told me it will come soon. I have the deposit recipt and contact number but noone attend call there and I have to go.
therefore I request you to get my amount of manufactured defect product and other expenses with the value of my Problem
Thanks
Anil Kumar Goswami
Qtr no 721/III SPG Complex Sec 8
Dwarka New Delhi 110077
India

I HAVE PURCHASED THIS MOBILE FROM MOBIL STORE LIMITED ON 19/07/2010 SINCE THAN THE MOBILE IS NOT WORKING THE FIRST TIME I SENT THE MOBILE FOR SERVICING THE SERVICE CENTER AUTHORITIES SAID THERE IS SOFTWARE PROBLEM BUT AFTER SERVICING THE MOBILE DID NOT WORKED WELL I AGAIN WENT THEN THEY SAID THAT WE'LL CHANGE THE MOTHER BOARD THAN THERE WILL BE NO PROBLEM BUT STILL THE PROBLEM PERSIST AGAIN I WENT BACK AND ASKED THEM TO REPLACE THE MOBILE THE BRANCH MANAGER SAID THAT IT WILL TAKE A MONTH IN REPLACEMENT PROCESS BUT AFTER A MONTH THEY CALLED ME UP AND SAID WE HAVE REPAIRED THE MOBILE CAME AND COLLECT IT AND WHEN I ASKED THEM THAT I WANT A REPLACED HANDSET THAN THE BRANCH MANAGER SAID WE WONT BE REPLACING THE MOBILE YOU CAN DO ANYTHING WHAT EVER YOU WANT.

Dear Sir/Madam,
I bought a Samsung S5233A from The MobileStore in September 2009. Last 1 week, the touch screen is not working properly. I gave my phone for Servicing to a Samsung Authorized dealer in Gandhi Nagar, Adyar, Chennai.
They charged Rs.1100 for Touch Screen Panel replacement. After replacement, I had difficulties with 'Drag' or scroll functionality. However, The Service Mechanic claimed that, the replaced Touch panel works only for Keypad and not work for Scroll or drag functionality. And Says, if there are more number of images the loading takes a long time. However, My 2GB Micro SD card has only 700 MB work of data. It was working fine with the same amount of data before the problem occured. Also, it is not the issue of Loading data but sensitivity to Touch drag movement.
The Service Company is not ready to listen instead raising their voice with some stupid excuses and says the phone is working all fine. I'm planning to condemn the Samsung Phone and promise not to buy a Samsung phone in my life again.
Is there an Official Samsumg forum who listens to our complaints?

regards
Srinivasan Ganesan

[protected]@gmail.com

Sir/madam,
I have been using this product over 2 years its performance very good especially in sound. Now its not working, so i carried to the nearest samsung service center in tiruppur. They are asking about 3500 with bill, 2000 without bill. i felt its too large, Now what can i do, please reply soon as well as possible

Thanks&regards
SUDHAN S
sudhan.[protected]@gmail.com
contact no[protected]

I had bought Samsung Galaxy 5 mobile handset model no-GT-I5503 on 10th September 2010 from Matta Mobile shop in dehradun. From the very next month while using the handset i started facing problems with it.It started getting automatically sitched off and on randomly at any instant while talking or using the phone and also very often started hanging.
I had complained to the samsung service centre located near clock tower here in dehradun three times but still facing the problem which is very irritating while receiving urgent and important calls or usability.They aren't able to resolve the problem and making excuses and also making me to run to them meaninglessly.
so please do help me.
The mobile set costed me 9300 rupees which is expensive one and i am very much frustated now.
i want either a new handset or my whole money back as soon as possible.

Complaint registered with Samsung service centre vide complaint no PSLK2917 dated 28/12.2010. Service engineer visited on 3/1/2011 and informed control knob and microswitches are faulty and took control knob for searching suitable spare. After repeated enquiry with the service center, they now informed that spare for this model are not available as the production stopped and not returned the control knob taken. Also not received any satisfying reply to my queries.

My Address: Pius TC
' Thiruvathira'
Teachers colony,
Puranattukara
Thrissur 680551
email: [protected]@yahoo.co.in
mobile: [protected]

The water is not draining from the spinner, the pump has already been replaced, I checked fo Blockages found None. The black rubber valve at the entance of the drain pipe inside the spinner is also not sticky.
Sometimes if you lower the drain pipe outlet to ground level it starts to drain the water from the spinner, you can then pick up the drain pipe and it will still drain all the water.
it seems like the pump is getting an air buble because you can hear the pump turning.
can anyone please assist

I purchased the Monte ( model Gt-S5620) samsung mobile handset in May 2010. I gave it for repair under warranty to Techno Care Chennai T Nagar Muthukrishna St office. I was informed that they would get the motherboard from Samsung and replace the same. It would take 10 days. SAfter 2 weeks now I am informed that it had gone to their another office ( after changing the PCB ) in T nagar for IME no allocation. It is more than five days after the last visit and even now their reply is the same and that too in a very arrogant manner showing the attitude GoToHell.

Samsung being a good company but thee franchisee service centere's attitude and response to customers awfull and indifferent attitude and rude behaviour.

V Subramanian

I bought a mobile from Samsung delaer Anupam stores Borivali. I was not able to make call from the same. I asked samsung service centre to give me replacement since it is not working. I was informed it is against policy. They took around 30 days to repair. Still the same problem continues. I have filed complaint still no response. Their policy says the instrument needs to be replaced with 4 days which is not mentioned on the product or even was informed verbally.

I have submitted by Galaxy 3(i5801) which had proximity sensor issue to VASHI Samsung service centre (Address: Plot no .219/SS3 TYPE ROW HOUSE ,NAVI MUMBAI )on 10/01/2011 having work order no :- WA[protected], now after 24 days ,still i have not got my mobile back , there are saying there is motherboard issue , new motherboard has not come yet .
also the number mentioned in the receipt is never picked , and when i call customer care at 30308282 , there say we are from technical departement , and every day they give new number of person like area manager,manager etc .
and when i speak to them they say talk to some one else (provide thier number) , and after talking to that person , he says we will call u in 2-3 days, and then call never comes ..........
NO COMPALINT IS REGISTERED BY 30308282 no.

This is not the first time ,i have faced issue ,
1 month before also i submitted my Galaxy 3(i5801) at VASHI Samsung service for not connecting to KIES,bluetooth and display issue ,that time they took 20 day (and at that time also told there is mother board issue ) and after repeated calling , i got my mobile back .

Now again after 1 month , they say there is mother board issue ,how come in 2 month , motherboard can be faulty

Bought a Samsung microwave 2 years ago, was a lemon, broke down 3 times, after arguing with Samsung they agreed to replace it. Bought a new more expensive Samsung Microwave model SMH 9207 ST (payed the difference for the more expesive, hopefully better quality microwave). Microwave was working great till last week when something shorted out and the lights underneath no longer worked. The microwave was no longer in warranty so I did some simple troubleshooting and found that a circuit board had shorted and had burn spots in the board. I went online to SamsungParts.com and ordered the replacement board and paid for 2 day air shipping on Fri evening. Tue afternoon after not hearing anything I contacted the parts company to be told Samsung "no longer makes the part" to my microwave. My microwave was manufactured in Oct 2009 and I purchased it just over 1 year ago (Dec 2009). The microwave is just 1 year and 4 months old, is broken, and I can't get the part needed to repair it. This is the second piece of junk microwave I have purchased from Samsung and it will be my last Samsung purchase. I called Samsung to get some type of resolution and was told that yes the part is no longer available and since I took the microwave apart, there was nothing they could or would do about it. They told me that when it shorted out I should have called them, even though the warranty had expired, that "maybe they would have extended the warranty". I found the problem, ordered the part needed to make the repair, but because I did this, Samsung used this as an excuse to not to deal with their lousy product.
BE AWARE WHEN BUYING SAMSUNG APPLIANCES. I WAS TOLD BY THE PARTS COMPANY THAT "AT LEAST THIS IS JUST A CHEAP APPLIANCE" OF COURSE THEY ARN'T PAYING FOR IT. IF YOU CAN'T BUY REPLACEMENT PARTS I GUESS YOU HAVE YOU TO BUY NEW APPLIANCES. I'M GOING TO BUY A NEW MICROWAVE, BUT IT WILL NOT BE A SAMSUNG.

This is my 60th Complaint since 2006 i have purchased this fridge from yourself. The refrigerator is not cooling at all . Since the then Samsung has replaced almost all the major components stiill the problems remains. Please get this sorted out before is too late to talk about.

Jasdeep Bedi
[protected]@gmail.com

I have a Personal Computer assembled by a professional who is no more. The Hard disk(IDE 80GB) failed and was replaced by the computer assembler and I received a replacement Hard disk (Sata 160GB).
The replacement was from.. and they have a record of this replacement.

EXPRESS DIGITAL SYSTEMS,
SAMSUNG EXCLUSIVE SERVICE CENTER,
Navyog Niwas, Shop No. 6, Gr. Floor,
1767 Lamington Road, Opp Minerva Cinema,
Grant Road(East) Mumbai-400 008.
tel no.[protected].

This too has failed. As the computer assembler is no more I searched for warranty on the web with link mentioned below..

http://www.samsunghddvalue.com/WebRMA/WarrantyCheck/getWtyCheckResultEnduser.asp...⇄

the serial no of Hard disk is S0V3JQSS302975, MODEL NO IS HD161HJ and the country I selected is China as India is not available. The warranty is available till 2012-06.
The service center denies to replace the Hard disk and says it is out of warranty. If I show the above link they say the data they don't rely on the data of the net but only data mentained by them.

Pl. Help.

Detail:
Customer Name: Mr. Lal Mani Dubey
Handset Model No.: E-2120-B
Serial No.: RW3Z388589L
IMEI/ RSN No.: [protected]
Date of Purchase: April 14, 2010

To
The Head
Q/A Samsung Electronics (Mobile/ Handsets)

Dear Sir,
My father bought Samsung Mobile Handset (Model- E 2120 B; Bill No. 8212) on April 14, 2010 from M/S Aakash Watch & Electronics, Chowk, Shahganj Road, Sultanpur, U.P. (TIN [protected]). It suffered from some S/W or H/D irregularities and stopped working in December 2010. The handset was submitted to Samsung authorised service station M/S Mahadeo Communications, G.N. Raod Sultanpur (Wokr order No. 3186)for repair on December 14, 2010 only to be returned to the customer after 2-3 weeks. It started showing some performance irregularities in January and again submitted to the same service station on January 21, 2011 (Work order No. 3406) only to be returned to the customer on January 29, 2011. But it did not perform well and again submitted to the same service station on January 30, 2011.

My father has to take care of my great grandpa who is suffering from some health problem.As his handset is out of order for past two months, my father is facing severe mental tension because it is affecting his profession as well as the domestic affairs.

Now, it is requested that the M/S Samsung arrange to return the money back to the customer so that he can buy some other handset of better quality and proven track record.

It is hoped that Sumsung India would try its best to keep its market value intact by taking swift actions in this regard.

Regards

Hi All,
I am just Writing Here to inform you all regarding Poor Quality mobiles manufactured by samsung and even more poor customer support by samsung. I am using mobile phone since last 8 years in those 8 years i only used two brands NOKIA ans SONY ERICSSON both worked perfectly but this time last year i purchased samsung M2710 mobile and just in 1 year my mobile started restarting every 2-3 Hrs. when i went to service center i saw that almost 50 more samsung users are having same problem. I showed my mobile at service desk they said parts are not available to visit again after 1 week i told them repeatedly that in 3 days my warranty will be over but they said that will not be a problem but when i visit them again after 1 week now they are charging me Rs1500 for the same so please think twice thrice before purchasing any samsung product.