| Address: Coimbatore, Tamil Nadu |
i Purchase a proudct Juicer Mixer Grinder from a person, he says that he is a truck driver of samsung. For their expenses they sell some products like that. he showed me samsung juicer mixer grinder cost around Rs.4200. the total package is samsung box. and samsung warranty card, samsung mixy , no one can't believe it is a fraud product, he said that we are giving at half of the price, finally he said that i will give u at a cost of Rs. 1500 . i purchased that as a middle class person, it comes as cheap by price. after he left, i come to know there is no cleaning brush in the package as it is mentioned in booklet. when i gone to purchase that one, i come to know there is no such mixer grinders from Samsung. then i come to know, i got cheated. BE AWARE MY FRIENDS ,dont believe anyone , LIKE THIS FRAUDS ARE HAPPENING
Aug 13, 2020
Complaint marked as Resolved 
REF: COMPLAINT NUMBER [protected]
We had purchased your MODEL NO C100F 28 LTRS Microwave Convection Oven from SAMSUNG Digitalall, home Navrangpura, Ahmedabad 38009 on 9/07/2003 for Rs. 13, 750/-
The oven has been giving problems (every monsoon and at other times) on a regular basis and we have been calling the Samsung service Engineers occasionally to get the oven repaired. During the last few years, we have also made payment to Samsung in order to replace the PCB.
Our Microwave Oven has been out of order since the last few months. We have made complaints about the same and the recent complaint number is [protected]. During a recent visit of your service engineer we were informed that the specific model has ceased to exist and that the Samsung would compensate for the amount spent on the oven. However it was insisted that a copy of Invoice would be necessary.
Please note that as a practice, we do not file and maintain Invoices of purchases being made by us and it would be impossible to furnish the specific Invoice to you. We are however sure that you will be able to relate to the purchase made by us on the basis of details of cheque payment details provided above.
Under the circumstances, we find the DEMAND made by SAMSUNG personnel’s as preposterous and unreasonable. This is particularly keeping in mind that we purchased the equipment from Samsung Plaza, your own authorized network and the equipment and the details of the equipment are there for you to see. Also Samsung officials have regularly attended our complaint in the past and there has never been an issue of our specific Micro-wave oven being not an original piece.
We are of the opinion that Samsung is trying to absolve itself from its responsibilities by making such an unreasonable demand.
Having gone through case studies eulogizing the success of SAMSUNG in the Microwave Oven market, I am amazed at your business practice and the behavior of the Company.
We also regret to note that due to very busy telephone lines we are unable to contact your service centre in spite of repeated calls made to them and not receiving any response from them as the telephone lines are continuously engaged.
We request your action immediately.
From
Suparna Sen