Samsung India Complaints & Reviews

Hi

I have a samsung lcd tv model no LA-22 in my office at lower parel which was purchased in the year 2007.We had a service personnel Mr Mirza ie [protected] who visited the office today and said that the main board-smps has got spoilt and he will not be able to do anything unless i give him my purchase order.Even if i give him the purchase order he can just reimburse the cost of the part. I want my lcd working not a reimbursement of a part which is of no use to me.
My complaint number [protected]

I had bought a 3D LED model no UA40C7000WRMXL in Apr 2010. And in FEB 2011, I had noticed 2 vertical lines in my screen and immediately called up the call centre (ph #[protected] on 22nd Feb 2011. I was told that a service engineer would come and look into the set. And i was really glad that a service engineer came the same day evening to attend to the problem. He then diagonised the problem and said that a part needs to be replaced. He also said that the part which needs to be replaced is not in stock and we had to wait for a week's time to get it. I had waited for a week with no luck and no call from anybody in Samsung. Since then i have been in contact with the call centre on a daily basis who have been promising me that the service personnel will call me to update the status and till today no one has called.

I was really proud as the owner of a marvellous brand until this service aspect. I was with Sony all this while, my 3 other TV's, PS3 gaming console, digital camera, camcoder, AV receiver, Home theatre and my first product out of this brand was Samsung. I was very happy with them till this happened. I am really appalled by this attitude and i am sure with this lacklusture service quality, it will be very difficult for Samsung to stay at the TOP.

I HAVE A COMPLAINT PENDING AT SAMSUNG SINCE NOVEMBER 2010
MY PLEA IS NEVER BUY A SAMSUNG PRODUCT - THEY DONT CARE
below is the trail mail on my Samsung TV purchased for INR 69000.00

NEVER BUY A SAMSUNG PRODUCT


--- On Tue, 3/8/11, Mayank <[protected]@yahoo.com> wrote:

From: Mayank <[protected]@yahoo.com>
Subject: Fw: Re: Fw: Re: Complaint No [protected]
To: "Samsung" <support.[protected]@samsung.com>
Cc: "Consumer Court" <[protected]@core.nic.in>
Date: Tuesday, March 8, 2011, 11:40 AM

WHY IS THE COMPANY SHIRKING AWAY THE RESPONSIBILITIES
THAT TOO AT THE FINANCIAL AND MENTAL DAMAGE OF ITS CUSTOMERS

PLEASE REVERT

--- On Sat, 3/5/11, Mayank <[protected]@yahoo.com> wrote:

From: Mayank <[protected]@yahoo.com>
Subject: Fw: Re: Fw: Re: Complaint No [protected]
To: support.[protected]@samsung.com
Cc: [protected]@core.nic.in
Date: Saturday, March 5, 2011, 12:49 AM



--- On Sat, 3/5/11, Mayank <[protected]@yahoo.com> wrote:

From: Mayank <[protected]@yahoo.com>
Subject: Re: Fw: Re: Complaint No [protected]
To: support.[protected]@samsung.com
Date: Saturday, March 5, 2011, 12:33 AM

Dear Sir/Madam
Till Date the only response from Samsung India is these 2 mails and no real action.
Absolutely indifferent attitude of Samsung India on a defective product which Samsung is not able to Service and is taking ages to refund the promised amount.
Its extremely frustrating exasperating and sheer mental torture.
Regards
Mayank Prakash Singh
[protected]

--- On Fri, 2/25/11, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

From: SUPPORT INDIA <support.[protected]@samsung.com>
Subject: Re: Fw: Re: Complaint No [protected]
To: "Mayank" <[protected]@yahoo.com>
Date: Friday, February 25, 2011, 6:47 PM

Dear Mr.Mayank,

With reference to your below mail, I would like to inform you that again i have discussed this matter with the branch office and got information that the approval for Refund is in process and i am also following up and cooordinating with team concerned, So that we can resolve this matter at the earliest. I would like to assure you that shortly our relevant person will get in touch with you for the further updates.

Thanking and assuring you of best services always.
Gaurav Mathur
Customer Satisfaction Team - Support. India

Contact Numbers
MTNL/BSNL Users:[protected]Toll free)
Others:[protected]Chargeable - To dial, prefix your local STD code)

------- Original Message -------
Sender : Mayank<[protected]@yahoo.com>
Date : Feb 25, 2011 16:34 (GMT+05:30)
Title : Fw: Re: Complaint No [protected]

Is there Anybody working in Samsung Customer Service or is it a practice to behave like a Stone to customer pleas ????????

--- On Fri, 2/11/11, Mayank <[protected]@yahoo.com> wrote:

From: Mayank <[protected]@yahoo.com>
Subject: Re: Complaint No [protected]
To: support.[protected]@samsung.com
Date: Friday, February 11, 2011, 2:32 PM

Dear Ms Jaya,
Thanks for your mail below.
Please note that my complaint was filed in November 2010 - much time has elapsed after that. Because of this time passage by Samsung, my depreciation % which was 49%, should not change.
So far apart from your mail below there is no satisfactory reply from your company informing me the reason for so much of delay - Please note that since November 2010 I am without a proper Television.
I look forward to hearing from you soon.
Thanks and regards
Mayank Prakash Singh[protected]




--- On Fri, 2/4/11, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

From: SUPPORT INDIA <support.[protected]@samsung.com>
Subject: Re: Complaint No [protected]
To: "Mayank" <[protected]@yahoo.com>
Date: Friday, February 4, 2011, 11:50 AM

Samsung Enterprise Portal mySingle

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MARGIN-TOP:5px;FONT-SIZE:9pt;MARGIN-BOTTOM:5px;FONT-FAMILY:Arial, arial;}
#yiv[protected] TD {
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#yiv[protected] LI {
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#yiv[protected] {
FONT-SIZE:9pt;MARGIN:10px;LINE-HEIGHT:1.4;FONT-FAMILY:Arial, arial;}




Dear Mr. Mayank,

Thank you for becoming a patron of Samsung product.

I sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned and the relevant person will get in touch with you shortly. I appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Jaya Pawar
Customer Satisfaction Team - Support. India

Contact Numbers
MTNL/BSNL Users:[protected]Toll free)
Others:[protected]Chargeable - To dial, prefix your local STD code



------- Original Message -------
Sender : Mayank<[protected]@yahoo.com>
Date : Feb 03, 2011 17:52 (GMT+09:00)
Title : Complaint No [protected]




Dear Sir


Reference : Complain No [protected] Dated Nov 8th 2010


With reference to the above mentioned complain Number, I wish to bring to your notice that I had Purchased a Samsung 32 inches LCD television for Rs 69000/=


My television had some screen problems and the technician advised me that the screen needs to be replaced and after a few days your support team reverted back that the said screen is not available with Samsung and therefore they gave us the option of refund; The refund they informed us that will be after applying the depreciation % which would be 49%.
This deduction was quite high for us but we finally agreed having no other option. They informed that refund amount will be Rs 35190/=

After that 3 months have elapsed and we are waiting for the amount without a proper television. Exasperated with the waiting we called again the service center on January 19th and they logged the complaint under different BP no [protected], and informed this will be cleared in next 10 days.
So far nothing has happened.


I am absolutely frustrated and mentally tortured with no response and delayed service.
Please advise me the proper channel for escalation of this matter. If my complaint is not attended with completion in next 10 days - I will be left with no options but to resort to legal action against Samsung India Limited


I hope to hear from you soon.


Thanks and best regards


Mayank Prakash Singh
Phone [protected]

RESPECTED SIR,

MY COLOUR TV MODEL CTV 21 B5 WENT OUT OF PICTURE AND THE SAME WAS COMPLALINED TO YOUR TOOL FREE WITH REG NO.[protected].ON 8 TH FEB 2011.YOUR LOCAL SERVICE CENTRE AT rAJAHMUNDRY CONTACTED ME THEY TOOK MY PANEL BOARD AND SUGGESTED TO GET IT RECTIFIED OUTSIDE WHICH WOULD COST CHEAPER. I DENIED AND AS THERE WAS DELAY IN INSTALLATION I ASKED YOUR LOCAL SERVICE PERSONNEL TO RE INSTALL MY PANEL BOARD TILL I GET A NEW ONE AT Rs.2500 AS TOLD BY YOUR LOCAL SERVICE.

IT IS PAST ONE MONTH NEITHER YOUR TOOL FREE CENTRE OR THE CHEAT OF YOUR LACAL SERVICE ARE NOT RESPONDING INSPITE OF SEVERAL REMINDERS.

I TRRUST IN CUSTOMER SATISFACTION AND I DO HOPE SAMSUNG ALSO DOES. THOUGH IT IS AN OLD TV ITS SEVICES WERE GREAT.IT IS BECAUSE OF FAULTY LOCAL SERVICES IN THE NAME OF SAMSUNG YOU ARE LOOSING REPUTATION. PLEASE DEBAR SUCH LOCAL PEOPLE WHO MIS GUDE.

I REQEST FOR YOUR INTERVENTION FOR THE THE PRIORITY OF BRAND NAME AND CUSTOMER SATISFACTION

WITH KIND REGARDS,

N.MURALI MOHAN

I have purchased Samsung Galaxy POP Model No. GT-5570 from Shivam Communication, Maninagar, Ahmedabad on[protected]. In that I found that Hands Free set provided with the Mobile Hand Set is not working during Incomeing Phone Calls and Out going Phone Call. In this connection I have contacted Service Centre at Shivranjai and the center persons has upgraded my phone software and replaced new Hands Free Set. But after reaching home I have tried to use the same it was not functioning as usual. I feel that have received defective piece or defective technology. I hereby request you Sir, Kindly do the needful and help me to solve out the defective in my Mobile Hand Set at the earliest. My Contact No. is [protected], [protected], Adrress is : 43 Sky Lon Tower, University Road, Nr. Passport Office, Ambawadi, Ahmeabad-380015. Thanking you.

Sir,

I purchased a Samsung Mobile Phone Set from Poorvika Mobiles Private Ltd., Pondy Bazaar, T Nagar, Chennai 600017 on 8th March, 2010 - Invoice No. 16084 dtd 8.3.10 refers - however, due to mal-function, I took the set to Authorised Samsung Srvice Centre, Techno Care, on 3rd March, 2011. The Service Provider refused to cover the repairs under warranty saying that water has entered the set although NO WATER HAS ENTERED THE SET AT ALL. There is one issue of being not able to hear the incoming voice - other functions of the Set is performing ok.

Kindly help me.

DEAR SIR, IHAVE BEEN LOST (LOST) MY S3310 SAMSUNG MOBILE HANDSET.& ON OTHERHAND I FORGET TO ON MOBILE TRACKER .SO PLEASE MAKE PROPER GUIDELINE FOR IT. MY EMAIL ID:[protected]@gmail.com.
thanks,,,,,,,,,,,chetan dave.

I had purchased Samsung Galaxy 3 , two months back from Croma, Juhu,Mumbai.From the 3rd day of my use , I started facing Call drops, hanging ,disconnect and calls cant be received. Battery life is also poor.I took it to Croma, they said take it to Samsung service center as it might be software issue . I submitted my cell at Samsung service center in Andheri(East).They said at time of submission that it is software issue.They will upgrade the software and problem will not happen.After 1 day, I get a call saying IC on motherboard has gone and therefore it would require 2-3 days more.IC had gone in 1 month o[censored]sage. SO in totality they kept my cell for 4 days and said problem will no more persist.After i got it from there, from next day, again same problems happened , they had refused to change battery also.Battery life is still poor.Infact calls cant be picked up now and people are getting my number as unreachable when cell is in reachable and cell has full signal strength. It is most useless and stupid cell i have used..Samsung service center people are also useless..I have again submitted my cell at Croma within 2 months time of purchase.I want money back for this stupid cell.

i had bought the SAMSUNG C3303 phone at 5 september 2010 from the store of SPICE RETAIL LTD. wz-152-A/3, MAIN NAJAFGARH road uttam nagar,N.D-110059,when i purchased this phone every one is praising it, but now a days its creating a problem. i am not getting the voice properly and its speaker volume is very low,its camera showing error, and this is the second time when my phone again showing fault at the first time my phone motherboard had dead,and they had repaired my phone in one month and i am very disappointed with SAMSUNG care center which is in janakpuri, please help to solve out this problem as soon as possible ,it is warranty period.

SAURAV CHAUHAN
PHN-[protected]

Dear Sirs,
on september 2008 I had purchased a 21 inch ulta slim flat colour television
made by Samsung india ltd
model CS21A530FLULXL
S/N 11143PAQ901976J
made in the month of september 2008
MRP Rs8,900/-

This is the fifth time the television malfinctioning .........! no colour & no sound only beep sound ....!And i have already spend Rs. one thousand for servicing the product. i think it is a third quality prouduct supplied by Gmart nanthilath & samsung.
the guys cheated me

Please send a Service Engineer to service 21 inch ulta slim flat colour television and please give an explanation why the product not functioning properly
thanks

i had purchased a samsung chat 3222 mobile on dated 2.2.11 from silicon tele point pvt ltd, 2,SAKLAT PLACE, KOLKATA -13, PH-[protected].when i inserted BSNL SIM in this mobile, it does not catch the network in different different location.but the BSNL SIM is working perfectly in any other set other than this.i am also a BSNL staff, so i have checked the sim in technical section and also confirm you that it is working perfect.

i have already submitted the set in your service centre in kolkata,(SAMSONIC, AN exclusive samsung service centre , 12,loudon street,Maruti Building ,1st floor,flat no-10, kolkata-17) on 17.2.11. i have also called them several times for any solution, but till now i have not any calls and confirmation from the sevice centre. so that i am reporting about the problem and expecting quick solution on this regard.

thank you

with regard
ANIL KUMAR
MOB NO-[protected]
EMAIL:[protected]@gmail.com

Printer SCX-4601 Serial No:.Z4BMBFFSC00032A

Printer came with faulty demo cartridge. Also it gave only 360 pages instead of the rated 700+ pages inspite of the fact that we only have some documents and letters.

After that, when we bought a new cartridge, the print quality was ok. But when we went to refill it, we were informed that everytime, we have to buy a new cartridge!!!

This is very disappointing and we feel cheated, considering that they charge Rs.3,200- Rs.4,000/- for a cartridge.

This was not mentioned by the Samsung vendor, in their brochure or in the website. This pushes up the cost of our operation. In the absence of this information from their side it is a unfair customer unfriendly, unethical practice.

It is a fradulent and unfair trade practice adopted to milk their customers. I have many Samsung products and I feel let down by the narrow profiteering motive Samsung has adopted. It is a shame that a successful multinational company is stooping down to this level – defrauding the public and somehow ensuring topline and bottomline growth.

I have complained to their MD & Deputy MD too. That has also evoked no reaction. I simple wanted a refund of the amount spent by me. Since they are not interested in solving the problem, I'm compaining here.

I have micro oven bought from Samsung: model grill. The PCB is detected as defective as the oven starts functioning when the door is open. I had made the complaint to the Company initially on 6th Jan and followed it several times. A representative visited and inspected and said the PCB needs replacement. Thereafter the people have been saying that the part is not available; however they wont give anything in writing nor close or escalate my complaint to anybody higher up. I have even mentioned my willingness to take a new one provided they give it in writing that the item cannot be repaired and give adequate reduction for the proposed replacement. Nothing positive or concrette is forthcoming. Everytime I call them the routine reply is someone higher up will contact and nothing is heard thereafter.

I believe if a consumer product is given and becomes defective they should either repair or provide a replacment and that part is not available cannot be given as routine as this is one way of forcing the gullible public to go for a new costly and often lower quality product of present times.

Dear Sir / Mam
Hello
My name is MRS.RENU SINGH and I am the customer of your brand "SAMSUNG".I purchased a fridge from "RELIABLE ELECTRONICS 89-F, CIVIL LINES, NEAR BANK OF BARODA, BAREILLY" ON 26TH OF AUGUST 2006.I am listing down some details of the fridge:-
440 LTR DOUBLE DOOR
MODEL: RT34
S.R. NO: BX70010
BILL NO: 1632
I regret to inform you that the fridge is not working properly as it is not cooling efficiently. The freezer gets filled with ice and water continuously drips down from chill tray. I also wanted to tell you that the franchise owners of yours in Bareilly are not paying attention to our problem. This matter has been informed in the shop, no of times, but every time the authorized service agents come and repair it temporarily and charge us around RS.[protected].We bought this fridge for 29000/- but now we have spend more than the original cost of the fridge just on its repair. The SHOP KEEPERS AND SERVICE AGENTS are frequently neglecting our problem and I feel that it is the matter of shame for your company. The same fridge has been repaired three times for the same problem at GOA where my husband was posted earlier. That time the fridge was in warranty period. You are requested to depute a qualified service engineer who can repair this machine. In case this machine cannot be repaired up to the satisfaction of the customer then it should be replaced free of cost. This is a major problem and please look into this matter as I fell that fridge is the dire need of a family and we are facing this problem regularly from last 2 and ½ years and I also want to inform you that the warranty of the compressor will also be over shortly. So it is requested to take suitable action as fast as possible. Hope for a positive response from your end.

THANKS AND REGARDS
RENU SINGH (CUSTOMER).
Mobile no. [protected]
E-mail ID: [protected]@rediffmail.com

I having Samsung monitor syncMaster 794MG.I buy it before 3 years ago,but now its giving problem.whenever I going to play games on internet or normally & I upload any videos on internet. then suddenly my monitor shows me Hz? error.I am really panic on it.
I checked all display settings,changed ram,I also format my pc & install with proper display drivers,but problem is still there.whats the solution.when Hz? error shown that time I marked that only power light is showing on CPU & HDD light is totaly closed.
Sir,Pls give me right solution as soon as earlier.

Costumer

Nachiket Oak.

I have bought Samsung Corby Pro (GT-B5310) on Jan 2010 but till date I am unable to connect the phone to my PC through software named 'kies' provided with the set. Further not able to connect to internet by using 'Bluetooth' connection. I have being trying hard, loaded and reloaded their software 'kies' but could not succeed. Same thing using bluetooth, my other phone is working well but 'corby Pro' is not able to connect to net. Please Help!
thanks

add.mr rakesh verma
jawahar marg,kailaras,morena
madhya pradesh-476224

I bought a Samsung Muzik SCH S379 mobile handset on 18/07/2009 from Drive India Enterprises Solution Limited, Sector 18, Noida (copy of Bill attached). After 1 month phone had some problems and I was redirected to CEE EMM Services, Sector 27, Noida. Handset was deposited on 20/09/2009 and regret fully to submit that till now I have not received my hand setback. Many attempts, follow up , personal visits etc. have been done but no results. I have been running around and contacting R.S. Tiwari- [protected], Sandeep- [protected], Brijesh, N.K.Goel – [protected], Manav Mehra, Rajesh Mishra – [protected], Sanjeev Saxena – [protected] and many more but of no use.

Complaint was posted at samsung help line many times but except acknowledgement of complaint they did not do anything. I have posted about it in few websites but unfortunately no results still.

Phone was bought as a birthday gift to my wife but unfortunately it turned around to be a biggest mistake of my life trusting Samsung for those emotional movements.

I am totally frustrated & absolutely unhappy with Samsung and nothing on this earth can change my perception now.

COPY OF COMPLAINT SENT TO SAMSUNG - NO RESPONSE TILL DATE (02 MAR 11)

Colonel Bikram Singh 10/3 Manekshaw Enclave
[protected] Near CPWD Office
Amritsar Cantt
11 Feb 2011
Mr Tarsem Sharma
Shivani Electronics,
Service Centre Samsung TV ,
Gali No 5 ,Bank Street opposite Piston Auto,
Batala Road
Amritsar

COMPLAINT : SAMSUNG LCD TV 32 “
MODEL NO - LA 32A450C1MXL
SER NO - 07823ZHQA01905

Dear Mr Tarsem Sharma,

1. References :-
(a) Repair of TV dt Nov 10 for Power Plug change worth Rs 2500/- by Service Centre.
(b) Tele conversation of Mrs Sonia Singh(wife) with Service Centre dt 11 Jan 11 for faulty colours on LCD TV.
(c) Visit by Service Centre representative in Jan 11 to attend complaint.
(d) Complaint by undersigned to Area Manager on telephone in Jan 11 for the complaint due to power plug change.
(e) Your letter dated 28 Feb 10 for the repair of LCD panel giving costing.

2. It is to bring to your notice that the LCD TV 32” was bought in Oct 08 from Bahadur & Sons , Hall Bazaar , Amritsar for approx Rs 32000/-. The TV since then was placed at only one place in bed room and was not shifted ever. In Nov 10 , a complaint for power failure in respect of TV was reported to the Service Centre at Amritsar and same was attended and Rs 2500/- was paid for changing the part. Since then the TV started giving problems of switching on and used to flicker three four times before switching on with change in colours. Being in army I’am posted in Leh (Ladakh) and my wife joined me there on 02 Dec 10 till 10 Jan 11. The house was locked in Amritsar. On arrival the same problem persisted and the same was reported to service centre at Amritsar on 11 Jan 11. A mechanic was sent and he stated that the LCD panel has become faulty and need to be changed , cost Rs 15000/-. The same was objected and a complaint was registered with Customer care in Jan 11 . In addn , I personally spoke to Area Manager , who advised going to Consumer Court for the justice. His tone was not only rude but dictatorial . The aspect which was highlighted to the Area Manager was that, the TV was bought through hard earned money , costing worth Rs 32000/- and even though the TV was out of warranty period does not imply life of TV is only 12 Months. Also a study on internet was carried out where in it was highlighted that the LCD panel of Samsung TV has been reported at places getting damaged due to power plug failures and the same probably has damaged the LCD panel within few days after change of requisite power plug part by your service centre(copy is attached). When during the last visit of service centre personnel in Jan 11 , it was brought out that the TV is switching ON / Off again and again , the mechanic told us that it was due to faulty LCD panel now this is happening and whatever part he had put earlier was correct.
3. In view of the above being a serving Colonel in the Indian Army,I find myself to be cheated at the purchase of Rs 32000/- Samsung TV with even people like Area Manager advising only recourse i.e either pay hefty some of Rs 15000/- plus to change the LCD Panel + Rs 1300/- + Rs 2500/- (already paid for change of power plug) = Rs 18800 or go to Consumer Court. Is this stand to any logic or law of customer satisfaction since by putting another Rs 6000/- , a new TV can be bought. As far as another recourse of going to Consumer Court as suggested by the Area Manger is concerned , being an Army Officer I always believe in fairness in Institutions and explore all possible assistance . Even if tomorrow my TV is not repaired course of law through Consumer forum is far from thinking since being in Army I don’t have time and space for these ventures. In view of the all the aspects as mentioned above you are requested to take a holistic view on the subject and take necessary action. I’am soon moving out on posting to new location , I would request for immediate solution keeping financial aspect in mind.

With Regards

Yours Sincerely
Col Bikram Singh

Copy to :-
Samsung.com on 11 Feb 11 – For necessary assistance please

Sir,
I lost my mobile phone on 27 Feb 11 from Jalahalli Bangalore in a busy market I request to track the mobile and stop any misuse.

Name: PK JOJI
Address: Sgt PK JOJI, Rdo/Fit, Faculty Of Aero(L) , AFTC Air Force, Jalahalli West , Bangalore-560015
Phone model: Samsung Duo/35 GT-E2152ZKAINS
Make: Aug 2010
Last used No.: [protected]
E-mail for communication: [protected]@ayahoo.co.in
Missed date: 27 Feb 2011
IMEI No.: 353677/04/123396/4

My name is Sanjeev kumar. I buy a lcd tv in[protected] from Carrfore centre in Mucat ( Oman).But now that lcd in India. but now its disply not working . I am complaint regarding this.But indian dealer asking for international warranty card.but muscat sumsung told me our invoice is working as a warranty card.first they not given me any warranty card.after this problem we get a warranty card from sarco sumsung muscat Oman.but Indian dealer refused that also they told me its not international warranty card.Agian we are told to sarco they told we are issu only this for international.I complain to Gulf sumsung dubai to Mr.Mustafa its already more than one month ,but nothing process.can you tell me what can I do for my warrany.
please reply me [protected]@yahoo.co.in
Sanjeev