Samsung India Complaints & Reviews

Dear Sir/Madam
I had purchased an air conditioner on march 2010 from samsung company. The A/C is under 01 year warranty. For past 01 month the equipment is giving some abnormal noise. Since the A/c was under warranty i had called up samsung customer care for help. They had come to my home and removed the unit and said that the unit will be returned back with in 04 working days after repair. however the unit came back only after 10 days more over the problem has not been rectified. When i again called up the customer care, they told that they will be sending some technician to my place.It has been already 1 week, but no one has turned to my home yet. i have been repeatedly calling them for past a week but technicians are yet to come........
i am appending below the complaint number which was given to me by samsung
complaint no: [protected]

To,
The Manager,
Samsung Mobiles, India

I Kamlesh, got a Samsung Wave 723 Handset on November 17th, 2010 [17-11-10] IMEI: [protected]

I was facing a problem of low volume on the outgoing voice, so I approached the nearest Samsung Mobile Service Center in Kalyan (Syndicate, Murbad Road Branch). Hardly 4-5 days had passed when I visited the branch.

The people over there were very arrogant & ignorant towards me. They were proving me wrong all over the time. I remember a short guy/technician who was rude & he refused to check my handset for whats wrong. He just ended up saying that "You just cant get a replacement, the handset is all right."

Out of embarrassment in front of all I had to leave that place at that instance. I had called Samsung Service Call-Center, from there I managed to get the number of the branch manager, but I found that number to be 'out of service'

Later on I continued with my cell and the same problem followed me....
But then I went to second Samsung Mobile Service Center in Kalyan itself (Rambaug, Kalyan)

Mark my words they were a lot helpful, the technician had a keen look at my handset and told me that the cell is faulty and needs to be repaired. Finally after all the discussion they agreed to have my phone replaced. I even have the branch manger no. & I dont find any problems approaching him.

Now the phone is under replacement process, though I am still awaiting for the new handset I have a positive hope & better relation with the Rambaug Branch people.

Now what are my Concerns'
1. Syndiacte branch people's behavior.
2. If that guy(Syndicate branch technician) would have checked my handset there & then itself, the problem could have been solved with a day at that time.
3. Syndicate Branch Manager's phone is 'Out of service'
4. Will Samsung Mobile read this?
5. Will they do the needful?
6. Do you think this will help you'll get trust & good clients?
7. Are you guys testing a customers patience & simply wasting his time/money/effort?????

For any further things to be cleared from my side, it is easy to get back to me as my details will be highlighted on 30308282 helpline number.
Waiting for replies of concerns.

Also apologies if I was bad at writing things on web, but also understand I was forced to do so.

Thanks & Regards,
Kamlesh D

Kindly help me to rectify my new samsung dualsim mobile GT-B7722 in which when bluetooth headset is used the receivers are hearing a low volume and service centre in nagercoil is not capable to rectify my complaint and unless trying to convince me by doing software installation for my complaint by MR.Immanuel who is also behaving like a govt clerical officer and service centre itself not satisfies the fullfillment
even in receiving the customers and attending the queries and it is very poor in customer handling frontdesk and service attenders,kindly guide me to overcome my difficulty.
Thanks&Regards
S.Selvakumar
[protected]
selva.[protected]@yahoo.co.in

I bought a Samsung B7610 Mobile phone from The Mobile Store, Hyderabad for a cost of 22.8K on 6th March 2010. The store sales person told that the set will be updated to Windows 6.5 within few hours after the sale is through. For one year I have been moving around the store and various samsung service centers to get the update in vain. I lost many precisous working hours of mine and also peace of mind as I got cheated.Samsung customer care center stopped picking my phone by making keeping my phone on hold whenever I call.

Dear Sir,
I am having all electronic home appliances produced by ur company such as Air Conditioner, Fridge , and
Washing machine. I have purchased the washing machine 9.2.2009 and it was working to the full satisfaction of my family. the A/C and Fridge are working in good manner. From y'day the water from the tap is reflected and it is leaky. I have contacted the service centre and they have sent a staff and i was told that the adaptor is to be replaced and this will not be availabel in his office and he has to purchase from outside market and he demanded Rs.110/ as Service Charges. I do not understand without doing solution to the fault how can i bear the service charges and I have refused and requested him to set right things and u
may bill whatever as per company rules and i am ready to pay. he left my house. I do not kinw whether i can use the machine after clearing the fault and i have also requested to replace the filter instrument as the knob has been broken.
Kindly instruct the staff to do the needfull at an early date.
G.Kannan,1977 New Nehru Nagar, No.1 Tolgate, Bikshandarkoil p.o 621216 Tiruchirapalli Dist.Tamil Nadu . Phone[protected] Mobile [protected]

Mr Raman ( Contact No. [protected]) responsible for delivery of 6 balance Microwaves of corporate purchase for Ambuja Cement Ltd , 116 - Kunwar Complex, Civil Lines, Badaun Road, Bareilly to be distributed to already over Retailer conference is bluffing since past 5 days for delivery of said items.

Someday he says that vehicle is standing at Aligarh. The other day he says he has delivered the material but unable to give details of delivery i.e Vehicle No., etc.

20 days have elapsed and the conference is over. The persons who had to recieve the gifts are daily persuing & visiting for the same. It is really shameful on our part that we boast to be thorough professionals but when action is required we fail.

I requested to him to get 6 pieces arranged from local Bareilly stockist but his reply was that we are out of stock.

Since morning Mr Raman picked up phone once and promised to give details of delivery but after that he did not either respond nor is picking the phone.

Such is the plight of a corporate purchaser when one relies on a brand like SAMSUNG. Hats off to the unprofessional and callous attitude.

Thanx & Regards

SANDEEP TIWARI
116, Kunwar Complex
Civil Lines, Badaun Road ,
Bareilly - 243001
Ph [protected], [protected]

SIR, THIS IS TO KINDLY INFORM YOU THAT I PURCHASED A SAMSUNG BRAND CLOCR LCD L-32C590 DATED 20/11/2010 FROM SARAF COOLING CO. PVT. LTD.122/1/A-2, SAROJINI NAGAR. KANPUR INVOICE NO. 1709. MY TELEVISION STTOPPED WORKING ON DT.26/02/2011 I CALLED UP SARAF COOLING TO GET MY PRODUCT REPAIRED UNDER GAURRANTY BUT I WAS GUIDED TO CALL THE SAMSUNG SERVICE CENTRE. AS PER DIRECTION I CALLED THE CONCERNED PERSON FOR THE REPAIR. I WAS PROMIOSED BY MR.SANJEEV OF THE SERVICE CENTRE TTHAT WITHIN 48 HRS. YOUR L.C.D WILL BE RECTIFIED UNDER GAURANTEE.BUT DAYS PASSED INSPITE OF DAILY PURSUANCE TO MR SANJEEV OF KANPUR BELT NO ACTION HAS BEEN TAKEN TILL DATE THEN I CALLED UP ASM NEW DELHI FOR THE PROBLEM BUT NO ACTION AGAIN HAS BEEN TAKEN INSPITE OF MANY PROMISES . NOW AGAIN WE APPROACHED SARAF COOLING.
NOW SIR I AM FRUSTRATED BY ALL OF YOUR TEAM MEMBERS AND CHANNEL PARTNERS.

THIS IS MY HARD EARNED MONEY THAT I HAVE SPEND O.N YOUR PRODUCT e.i.g RS.38900. WHICH I AM NOT GOING TO SUFFER . FINNALLY AFTER THIS COMPLAIN I WILL BE LEFT WITH NO CHOICE OTHER THAN LEGAL COURSE.

JYOTI HADA C/O DEEPAK HADA Y/18 KIDWAI NAGAR KANPUR 208011

the privacy lock is not working properly.i saw this problem after 2nd day perchased the handset.i gave him to before 3 & half months & they r anable to give me a response so please do something.

Sir , nearly 3/4 months ago i purchased a samsung gt-b7722 mobile set but from the beginning it has been displaying a command "PAGE TOO LARGE" while trying in internet whether the page contains wallpapers or any document. Consequently , i informed the retailer , sales boy recruited by the company and rso and they took my set to the service centre at Silchar , Assam but authority there, rejected my complaint saying that i made it open because they got two screws tempered which is false you may investigate ground fact. Afterwards i came to know from some sources that such response from that service centre is not new.

Finding no other way out i am at your threshold. hope fully looking forward.
RUPAM SHARMA
[protected]@gmail.com
[protected](mob)

My samsung C3010S mobile colour: Bronze Gold got stolen on 10.03.2011 around 9:00 PM at Adarsh Park, Bhiwandi. The mobile's IMEI no is 356104/03/633546/1 which was manufactured on Feb 2010 and purchased on March 2010. The police complaint was made for this was on 10.03.2011 at 10:30 PM at Nijampur Police station. Request you kindly block the mobile IMEI and Try to search it as soon as possible.....................

i have purchased a LED 32 inch TV on 2nd oct 2010 costing me 57,000/- . After 4 months some black spots appears on the panel . a complaint is registered with the dealer on 17/03/2011. latter to samsung service centre jaipur under complain no [protected]. nobody is responding positively . kindly suggest me the way so that we can resolve this problem.

regards

I am having a Samsung employee mobile discount coupon of 25% off on Dealer's price. Samsung provides the list of samsung plazas where the coupon can be availed. One such plaza is
AUDIO VOICE
CS 23-24, DLF CITY CENTRE
GURGAON
Harayana.
When I called them asked for the availability of the handset they told me that it is available but they will not accept the coupon. Although the shop is in the list provided by samsung.

i purchased Samsung E2550 while connecting to pc the pc studio software says it's an Unregistered Model
it not accepting connection from Bluetooth as well as cable........

i taken this cell in UNIVER CELL shop Bijapur
kindly help me to solve this.....
mobile:[protected]

sir I had given my mobile for repairing stating that the battery was not charging(given to mobile cool service Andheri(w)) the tecnician said that the pin was damged inside the charger socket and he told it will take Rs.280 as service charge I told my mobile is in gurantee period for which he replied that I have damaged the pin & i will have to pay for the same . I took my mobile on 07/03/2011 after he told it is repaired.On cheking my mobile that day the charger showed full battery but while charging it made a contious beep shound for which the tecnician told that it is beacuse the mobile is full charged and it is not taking further charge.
today on 09/03/2011 i started the mobile to charge. I m surprised to say the problem is the same as i had given before. this states that the mobile was not repaired and they had charged me for doing nothing. I think they are not able to trace the actual problem. Sir I request you to see into the matter. My name is Manjunath the payment receipt no.is 1569

Trivandrum
[protected]

From
S. Sajitha
Padapparambil House
T.C 16/394
Edapazhanjy
Trivandrum
To
The Customer Care
Samsung India

Sub: Refrigerator complaint-lack of technical support-reg.
Ref: Complaint No-B-0305 dt[protected] to the Mereena Electronics-
Samsung service Center, Sreekandeswaram, Trivandrum.Tel: 0471- 2571876, 2465347, Mobile: [protected]

Sir,
I have purchased one Samsung refrigerator from your dealer in Trivandrum, Kerala in 2003. I was proud of the equipment. But on early February 2011 it developed a complaint ie. Non cooling. The matter was bought to the notice of your authorized representative M/S Mereena Eletronics,T.C.28/986 (1), SWARA-46, Plamootil. House, Sreekandeswaram.Fort P.O,Trivandrum. Tel:[protected].They took nearly two weeks to send a technician to attend it. On[protected] they could attend and they changed the sensor. Even after this repair cooling was not proper. Again they were contacted .After several days strenuous hard work, we are fortunate to get the technician. They took the fridge to the store on[protected] for observation and repair. Our repeated efforts to contact your authorized representative came fruitful only on[protected]. The reply we got made us flabbergasted. The reply was “This fridge cannot be repaired”.how do you respond to this answer?
I think the above narration clearly describe the ordeal that has to be faced by a consumer of “Samsung refrigerator “. The feed back given by your representative that “we have a whole lot of complaint to attend“ also suggest that your quality is inferior.
Now, you may please inform us whether the life of your refrigerator is only 8 years?
You may also please inform us whether your after sale support is able to do anything in this matter.
Your early reply and response is sought for.


Thanking You
Yours truly,

S.SAJITHA

Lt Deven Savant,
Patrakarnagar,
Pune-16
Dear sir,
I regret to bring the undermentioned to your notice. I had bought a samsung 182 NGB ac from radhika sales corporation pimpri. Invoice/D.C. no.:CHQ/008748.Date 15/01/2011 for Rs.21000.I was taken an additional Rs.2000 for installation.Charging 10% of the cost of the ac for installation is certainly on the higher side.Just 01 month after the installation the cooling in the ac stopped. when contacted the dealer the same installation person was send for repair.On checking we were told as the ac was not switched on for 1 month the gas had leaked out!!!!Which means if we go on a vacation for 1 month we wil have to refill the gas.I do not think a company of samsungs reputation wil be making such low grade ac's.The person claiming to be samsungs agent is a certain fraud supported by the showroom.It is requested the company looks into the matter seriously and gives the customers good,efficient and honest service.
Being a defence person i expect transparency in matters.I do hope the company pays heed to this complaint and acts at the earliest.

Dear Sir

Re : Malfunctioning of Samsung Galaxy S I9000 Mobile Phone

I purchased from your showroom one Samsung Galaxy S I9000 vide your invoice no VLP 120341 dated 14 th Dec 2010 costing Rs31000. Since the mobile was not recognized when connected to PC for data transfer, I approached Samsung Service centre @ Hilife Mall Santacruz East. They were not in a position to diagnose the problem; they directed me to get in touch with their Service station @ Khira nagar Santacruz


I had been to the Khira nagar service centre on 24th Dec 2011 , I was told that they need to download the Android 2.2 and I was asked to leave the piece with them and come after an hour. When I returned they told me that they could not download as there was problem with mother board. I was informed by their service head Mr Agnel Xavier that it needs to be replaced & he would be arranging in a couple of days for the replacement.


Since I did not hear from Mr Xavier for the past 3 days, today with great difficulty I could reach him in the afternoon and he informed me he would arrange the refund and that it would take 40-45 days for replacement. It is totally unprofessional way of dealing with the customer and I would not like to wait that long and hence request you to refund the money.



So, I lodged my complaint on December 27, 2010 with Sony Money , Vileparle / Mr Agnel Xavier Samsung Service @ Khira nagar ( mobile [protected]) / Mr Sohib , Samsung Customer Zonal Head ( mobile : [protected] ) and none of them bothered to either replace the piece or refund the money and it is over 3 months since I am stuck with the useless piece. Incidentally I learn that Samsung has discontinued this model and both Xavier & Sohib are avoiding my call



Seek your intervention to get my money back with 16% interest and any redressal as you deem fit, , for delaying the refund and for Samsung’s don’t care approach

I had bought my wave 525 during diwali last year and one month after my purchase the os crashed automatically when i disconnected the mobile from my pc. When i gave for service i also complained about poor network reception and on checking the service people told me that some chip has been damaged and so we have to replace it. I got back my phone after a week or two. Next i started having problems with the music player. Whenever i listen to music over headphones the phone automatically calls the first contact found on the log. One more problem was when i set a different theme downloaded from Samsung Apps and try to return to my default theme it gets messed up and looks ugly. When i went to complain about this the service store people say that u will have to come in the morning as the the engineer who is supposed to deal with such problems has left. This happed more several times. I am a college student and i reach home only around 5 30 while the service centre is supposed to close by 6 30. I lost my patience recently and complained this problem over the email provided on the packing and demanded for replacement and now i am not getting any response from the company's side. Please help...

I have lost my mobile phone from my office desk while I am working. It was brought from Imphal Mobile Centre on 28th Feb 2011. The seller doesnot fully informed us about the features like mobile Tracking. So, kindly instruct them very strictly about this also. Actually what I want is to track the mobile where it is using so kindly help me to find my moblie again.

With Regards,

S.Naoba
NIC, Manipur State Centre

Hi I have purchased one samsung LCV TV -series 5 full HD from Basudev electronics, Balasore, Orissa-PIN-756001. After 2-3 months the picture was not coming. When we contacted them they told the lcd panel was not working. They took it and after some repairing gave me back. It was working ok after that but giving problems some times. Suddenly one day the pictures are not coming. When we contacted the shop they sent an engineer from samsung. That engineer told that the lcd panel is not working. We told this problem had happened after 2 to 3 months of purchase and it has happened now. They took the lcd tv with them for repairing. As the purchase has passed little more than one year now they are saying we have pay full price of the reparing which includes new lcd panel cost + their charges. We know the warranty was for one year but as I given nearly 50 thousands for this tv and the same problem happened after 2-3 months of purchase so we requested them to consider this case. But they said we will not help and even u complain in any consumer court u will not get any help as the one year warranty has expired. We asked them what is the warranty they will give for this new lcd panel and they told one month. Which we found very surprising. Now our options are two

either take the tv by paying the total repiring cost and pray this kind of problem not happen again

or do not bring the uncertainty, instead go for a new one from different brand.

Can you guide me what to do. As it is very painfull that I paid such a huge amount for something which is stopped functioning quickly.