Samsung India Complaints & Reviews

sir, i have purchased a samsung gt c3010 mobile phone on 04.11.2010. after 2 weeks my cell phone is switched off automatically. so i took the phone to samsung service centre in maharajanagar. they tell me "the mother board is damaged. we will replace it sir. please come after one week ". i go after one week, but my phone is not ready. after one month the service man call me . then i go and regained my cell phone. but the mother board version in my cell phone is wrong. they took my new version mother board and replace the old version samsung gt c3010 mother board. what is it sir? are u cheating me. i am so defeated against your work sir. please help me.................................................................................⇄

BEWARE OF RAJTRONICS in Bangalore.
The service is very pathetic. I booked a Washing machine a month ago and till date I did not get the delivery. Every time when I call their sales person Santhosh, I get the same reply that it will be delivered today or tomorrow. I don't know when that "tomorrow" comes !!
Finally today he said the model I have booked is defective from Samsung itself (model no : WF0602WKQ) and I cancelled the order; yet to get back my deposit money.
AVOID PURCHASE AT RAJTRONIS, BANGALORE. I have not seen such a worst dealer attitude towards customers.
They take you for a ride...

I purchased the samsung mobile in the month of May-2010 model no.3310 and its is in the warranty period. Since last one & half months the handset is out of order and given for repairing in Th Micro Max Services (Samsung Gallary) at Near Prayag Building, Hari Niwas, Thane (W)
First there was problem of speaker in the handset and given for repaing at the said gallary they took almost 20 days for repairing, then very next day there was problem in camera, again given for repairing and they again took 15 days for repairing and again there was problem the call use to cut after 2 seconds automatically then again given for repairng since last three days, this people told us that they will repair and give in evening but today 03 days has past but there is no response till now. Gallary people behaviour is like the M.D of the Samsung mobile. At last I decided to launch the complaint in Consumer Forum to take the action. As we had incurred the expenses more the Rs.600 in conveyance to go again and again besides this wastage of our precious time. As we are residing at Mumbra and my Son has to go there by living his collage and his studies asides.
So its my humble request to kindly sort out my problem immediately without any further delay.

I have filed a complaint #[protected] on Sunday, 6th February, 2011 at 13:55 hrs regarding my Samsung Microwave oven. Till now, (Wednesday, 9th February, 16:30 hrs) nobody has contacted me. I have called up the Samsung support call centre three times today (9th Feb) and every time there has been a different version given by the customer representatives.

9th Feb, 12:59 PM - Gopi - Said the call has been assigned today only and someone will definitely contact you soon. When I asked for the contact number of the service center, he has given me numbers[protected] to[protected] which do not work.

9th Feb, 13:30 PM - Prashanth - Said that the call has been assigned to S V Care. Somebody shall be contacting me soon. He gave me the numbers of S. V. Care[protected], [protected]) and contact person Mr. Srinivas. At the same time, he told me that he is escalating my case and there will be an early resolution by today.

I called up SV Care and talked to Mr. Srinivas and to my utter surprise, found that they undertake only demo calls and do not do attend any service/repair calls. So, I called back again the support call center.

9th Feb, 13:55 PM - Prashanth - Fortunately, I got the same person again. I told him that SV Care does not do service calls. He said, okay I'll change it to Samsung India Electronics India Ltd. situated at BTM Layout. This was the service center first referred to by Gopi. He told that the numbers are same (6659-5***). When I told him that the numbers do not exist, he assured me that there is no need to call the numbers because someone will definitely call me today only and my problem will be taken care of.

Till now, no one has contacted me and I havea gut feeling that there is some problem at their service center end which they want to hide.

To add salt to the wound, another pain is to get connected to the call center numbers. Even if you are lucky to get through, it is even more frustrating to wait for at least 15 minutes to reach the customer support representatives. I am sure this is a ploy to frustrate the customer so that he hangs up.

I would like to put a strong note against Samsung customer support and service here. I have a Samsung TV, fridge and microwave oven at home. I am even more worried now thinking about the difficulty I have to face when one of those goes bad. I hope Samsung top management is aware of and understands the negative impact this poor after-sales-service is going to make on their business. Whatever happens, I am not going to purchase another Samsung product ever and strongly discourage all I know from buying Samsung products.

I have mailed all these details to support.[protected]@samsung.com but with the kind of complains against Samsung service that I see on the internet, I really have a very little hope that this will make any difference. I hope all the top bosses of these so called big companies pay attention to these numerous complaints registered over the internet.

Dear Sir,

I lost my Samsung corby text phone model GT B3210 on 6th February,2011 at around 8 .00 am from Aditya Nursing Home Ambarnath Road, Mumbai .Please block my phone having IMEI number is [protected]
and the number was [protected] Airtel service provider.

Please take necessary action to block the handset.

Please you want see more information pl. mail on [protected]@gmail.com

Regards,
Anita Botla.

This is in reference to the complaint number with Samsung Customer Care : [protected], which was made two weeks back for wall mounting the LCD TV is still unattended. I had purchased the LCD from Delhi and then I moved to Bangalore. I called the customer care to get the TV wall mounted for the very first time, but the service center reverted that they cannot get wall mounted kit in Bangalore as I purchased the set from Delhi. They also said that I need to go to Delhi service center to get the kit.
I raised my concern with the customer care and they said it will done absolutely free of cost, but two weeks have passed and in spite of multiple calls to customer care my request still lies unattended.
Its a kind request to solve the matter ASAP as I am really getting frustrated with the Samsung service quality.

Regards,
Prashant Asthana
[protected]

Dear sir,

I have purchase SAMSUNG Wave II,on 9th,Jan-2011 so i used hardly 15 to 20 days i am getting lot of problem in this handset first hanging issue then bluetooth problem then touch penal problem finally we handed over to Mobile world samsung authorised service provider center basheerbagh at Hyderabad.I contact to service center but no body is bother in this mater,i corresponded lot of mails but customer care pepole not responding to my mail. Its already one week over, and finally we dicided to put it in google site, face book & all social networking site & electronics media & consumer court also not to buy this samsung products as this is the worst product in india. we will share this mail to every body as much as possible. We want to replace the mobile immediately or refund the money immediately.

Details of my mobile:-
Model no:-GT-S8530,
SI NO:-RIVZB62899P,
IMEI/RSN NO:-354798/04/019601/7
Date of Purchase :-09/01/2011,
Claim no:-[protected],

Purchased at:-
The concept store,
Rajbhavan Road,somajiguda,Hyderabad-82,
Tax invoice no.4285/dated:-09/01/2011,


Warm Regards,

N Mishra,
Hyderabad,
+91-[protected],

Dear all concerned Ernakulam
08/02/2011

SUB: Complaint against BISMI APPLIANCES,Cochin, SAMSUNG DEALERS

During the exhibiton VANITHA UTSAV conducted at Ernakulam 2011 I had booked for an A/C and part advance payment was made. The shopper BISMI APPLIANCES, Kaloor failed to deliver the goods on due date. Morover on 8/2/2011, four days after due date they send the equipment through some autowallahs who didnot know who would install it. The shopkeeper wanted immediate payment whereas the original agreement was payment including all installation charges. Whe we pointed this out he took the goods back without even refunding the advance. This type of behaviour from a shopkeeper is not becoming. In future i shall see that no SAMSUNG product is recommended to anybody as they are not trustworthy. In any future exhibitons i shall highlight my experience in the stalls unless suitable remedial action is taken against BISMI APPLIANCES and my complaint is not redressed to my entire satisfaction.

Mathew M.M

Bill No: 2620 dated 30/01/2011

Mob: [protected]
Email: [protected]@yahoo.com

Hi,

I am supposed to get my gift from India Today Book Club. But I have not received yet, already one month is over. I also paid for that.

These are the following details, which I have ordered...

1. Cam corder Digital (samsung )

Color - Purple

Free accessories...

2. Reebok shoes - 7 size

3. Reebok carry bag

Request No/Promotion No:[protected]

Order was placed on Nov 15 2010.

My Mob No: [protected]

Total Transaction amount: Rs 11, 399, which was paid thru my credit card twice.

# First Payment: Rs 7498 (10-Nov-2010)
# Second Paument: Rs 3901 (15-Nov-2010)

Details of my credit card transactions screenshots attached with this e-mail for your reference. Please look into it properly.

Request No/Promotion No:[protected]mentioned in my earlier mail too)

I received call from India Today Book Club from this number:[protected]

MAILING ADDRESS
[protected][protected]

RASHMI KANTA MOHAPATRA
PLOT NO: 398/14
LAXMI NAGAR, PATIA
BHUBANESWAR
PIN: 751031
ORISSA

Please do the needful and send me my order soon.

Waiting for your reply soon.

Thanks and Regards,
Mr Rashmi Kanta Mohapatra

I would like to express my disappointment with having purchased a product from a company that does not offer support. I bought a Samsung Chat 3353 at the audiotech South Motibagh New Delhi on 14-jan 2011. From day one the bluetooth receiver in the handset was not working properly i did Master reset as per the guidance of Dealer and Customer care of samsung ,after doing that it was receiving the files but that too takes time as i was not having time to submit the device in the service centre,i called service centre numbers which is received from your customer care there i had word with Mr shabeer alam he ask me to visit the service centre. on 29-jan-2011 i visited the service centre of lajpat nagar there i submitted the phone,service centre people upgraded the software of the Device,after doing that action still the bluetooth problem was there,ultimately it was told me to kept the device for replacing the MotherBoard as it was not only 15 days where i was facing this issue.

Earlier i was using Sony Ericsson handset i have never ever faced any issue like this,even we are using Nokia handset and their replacement policy is to Excellent as compare to samsung,samsung people are Biggest Chitters in mobile network.....they do not believe in customer Service,they believing customer harrasement.....

Dear Sir,

I am really very sorry that I have took a great mistake to purchase a SAMSUNG Product. I purchased a mobile, model number samsung-B319. Due to some mis-actioning i submit this on the service center Named "Micro Solution" Rajnagar. But it is two month passed i am continuously going there on each committed day but they are not responding properly they again and again pretense to me. I contact to there reporting boss named Sandeep Choudhray and Mr. Mishra. But they also don't have any satisfactory answer. Now i am sure that Neither i will never purchase any Samsung product in future nor advise to anybody.
Now if you can do anything in this matter then please proceed. My details are as below...
Name: Shuaib Anwar
Mobile: [protected]
Email: shuaib.[protected]@gmail.com

dera sir/ Madum
Myself Anil Kumar Goswami from Delhi. I bought a Samsung Mobile handset modle no SCH-W299 on Deted 10/11/2009 from Saurabh tele service Palam colony Delhi in rs 10600 which had hanging problem from first day when I told dealer about the problem He replied to go nearby samsung Service centre. I went sevice centre in Mhaveer enclave Dwarka and I deposited my Mobile handset for repairing on date 10/12/2009 and I got it back on 23/02/2010 and that problem remains continue.and custumer care worker told me that they have not part right now when saidpat will be available we will call you or you can go another service centre.
I wait for call but nobody informe me about solution one day when I was in Noida I found a service cee eem services centre shop no 8,9,10, G flore Raj Palace Hukum singh market Atta sec 27 Noida 20130 contact no[protected], 2532090 1there and asked for solution they also take diposit my handset for repairing and after some days when I asked for my handset I got reply that this set can not be repair so you can deposit it and you will get a check of rs 10600 back from company and I deposited my handset on dated 08/04/2010. I am in govt. service so I have no more time to go noida but I went there near 10 time with my car and expend thousands of rupees for said check but they told me it will come soon. I have the deposit recipt and contact number but noone attend call there and I have to go.
therefore I request you to get my amount of manufactured defect product and other expenses with the value of my Problem
Thanks
Anil Kumar Goswami
Qtr no 721/III SPG Complex Sec 8
Dwarka New Delhi 110077
India

I HAVE PURCHASED THIS MOBILE FROM MOBIL STORE LIMITED ON 19/07/2010 SINCE THAN THE MOBILE IS NOT WORKING THE FIRST TIME I SENT THE MOBILE FOR SERVICING THE SERVICE CENTER AUTHORITIES SAID THERE IS SOFTWARE PROBLEM BUT AFTER SERVICING THE MOBILE DID NOT WORKED WELL I AGAIN WENT THEN THEY SAID THAT WE'LL CHANGE THE MOTHER BOARD THAN THERE WILL BE NO PROBLEM BUT STILL THE PROBLEM PERSIST AGAIN I WENT BACK AND ASKED THEM TO REPLACE THE MOBILE THE BRANCH MANAGER SAID THAT IT WILL TAKE A MONTH IN REPLACEMENT PROCESS BUT AFTER A MONTH THEY CALLED ME UP AND SAID WE HAVE REPAIRED THE MOBILE CAME AND COLLECT IT AND WHEN I ASKED THEM THAT I WANT A REPLACED HANDSET THAN THE BRANCH MANAGER SAID WE WONT BE REPLACING THE MOBILE YOU CAN DO ANYTHING WHAT EVER YOU WANT.

Dear Sir/Madam,
I bought a Samsung S5233A from The MobileStore in September 2009. Last 1 week, the touch screen is not working properly. I gave my phone for Servicing to a Samsung Authorized dealer in Gandhi Nagar, Adyar, Chennai.
They charged Rs.1100 for Touch Screen Panel replacement. After replacement, I had difficulties with 'Drag' or scroll functionality. However, The Service Mechanic claimed that, the replaced Touch panel works only for Keypad and not work for Scroll or drag functionality. And Says, if there are more number of images the loading takes a long time. However, My 2GB Micro SD card has only 700 MB work of data. It was working fine with the same amount of data before the problem occured. Also, it is not the issue of Loading data but sensitivity to Touch drag movement.
The Service Company is not ready to listen instead raising their voice with some stupid excuses and says the phone is working all fine. I'm planning to condemn the Samsung Phone and promise not to buy a Samsung phone in my life again.
Is there an Official Samsumg forum who listens to our complaints?

regards
Srinivasan Ganesan

[protected]@gmail.com

Sir/madam,
I have been using this product over 2 years its performance very good especially in sound. Now its not working, so i carried to the nearest samsung service center in tiruppur. They are asking about 3500 with bill, 2000 without bill. i felt its too large, Now what can i do, please reply soon as well as possible

Thanks&regards
SUDHAN S
sudhan.[protected]@gmail.com
contact no[protected]

I had bought Samsung Galaxy 5 mobile handset model no-GT-I5503 on 10th September 2010 from Matta Mobile shop in dehradun. From the very next month while using the handset i started facing problems with it.It started getting automatically sitched off and on randomly at any instant while talking or using the phone and also very often started hanging.
I had complained to the samsung service centre located near clock tower here in dehradun three times but still facing the problem which is very irritating while receiving urgent and important calls or usability.They aren't able to resolve the problem and making excuses and also making me to run to them meaninglessly.
so please do help me.
The mobile set costed me 9300 rupees which is expensive one and i am very much frustated now.
i want either a new handset or my whole money back as soon as possible.

Complaint registered with Samsung service centre vide complaint no PSLK2917 dated 28/12.2010. Service engineer visited on 3/1/2011 and informed control knob and microswitches are faulty and took control knob for searching suitable spare. After repeated enquiry with the service center, they now informed that spare for this model are not available as the production stopped and not returned the control knob taken. Also not received any satisfying reply to my queries.

My Address: Pius TC
' Thiruvathira'
Teachers colony,
Puranattukara
Thrissur 680551
email: [protected]@yahoo.co.in
mobile: [protected]

The water is not draining from the spinner, the pump has already been replaced, I checked fo Blockages found None. The black rubber valve at the entance of the drain pipe inside the spinner is also not sticky.
Sometimes if you lower the drain pipe outlet to ground level it starts to drain the water from the spinner, you can then pick up the drain pipe and it will still drain all the water.
it seems like the pump is getting an air buble because you can hear the pump turning.
can anyone please assist

I purchased the Monte ( model Gt-S5620) samsung mobile handset in May 2010. I gave it for repair under warranty to Techno Care Chennai T Nagar Muthukrishna St office. I was informed that they would get the motherboard from Samsung and replace the same. It would take 10 days. SAfter 2 weeks now I am informed that it had gone to their another office ( after changing the PCB ) in T nagar for IME no allocation. It is more than five days after the last visit and even now their reply is the same and that too in a very arrogant manner showing the attitude GoToHell.

Samsung being a good company but thee franchisee service centere's attitude and response to customers awfull and indifferent attitude and rude behaviour.

V Subramanian

I bought a mobile from Samsung delaer Anupam stores Borivali. I was not able to make call from the same. I asked samsung service centre to give me replacement since it is not working. I was informed it is against policy. They took around 30 days to repair. Still the same problem continues. I have filed complaint still no response. Their policy says the instrument needs to be replaced with 4 days which is not mentioned on the product or even was informed verbally.