Samsung India Complaints & Reviews

Hello,

I had porches the Samsung Mobile (5310 Corby Pro) just four months back, I didn't use much the phone but still facing problem with battery backup and message service.. I have submitted the mobile to service center on 22nd Jan 2011 and they ask me to come by 24th Jan 2010 to collect it..
When I want on 24th they ask there is problem with PCB(Board) and that need to be replace.. they don’t have it in stock and due to month end they done order it... (What the Hell) service providing by Samsung.... Can someone help me on this... or can i have email id of Samsung (India) top boss...i would like to send a sweet email... to him...

Work Order No - 24956
Service Center - Pooja Mobile Service - Pimpri Pune.
My cell number - [protected]

All those who are going to take new mobile. I will suggest pls pls...pls don’t go for Samsung.. ..

Dear Sir,

We buy a Samsung mobile Model E2120 last six months back.
Two months back I facing a problem error displaying & call terminated automatically.
I went Habibullah road branch, they says want to replace mother but after two they says Software up grade now its working.
After two months I am facing same problem and again going to velachery branch Samsung service center.
They did same Software upgrade after two days same problem we are facing.
In this is issue I am mentally upset.
Samsung service very very worst.

I have inform to my friends circle & relative circumference doesn’t buy Samsung mobile in our life.
Pls note down my work order No. in velachery branch: 1537.
If it is possible replace the mobile.

Regards,

N. Nithiyanandan|Sr. Engineer - Projects
Emerson Industrial Automation
M+91 [protected]
n.[protected]@emerson.com

samsung convction microwave demo
Samsung Microwave 28lt convection oven demo
Dear Sir,
I purchased a 28 litre, convection Samsung Microwave-CE-104VD-B from M/S Om Parkash Kedar Nath,Chhota Chownk,Sangrur,ph[protected],232420,invoice no. opknR[protected] on[protected] on the assumption that 'Samsung' a world renowned company, would offer the best after sales service. But this perception for your esteemed company proved a mere myth after the bitter experience faced by me. The facts are slated below for your kind information and immediate remedial measures:-
I purchased the above referred microwave on Dt.[protected] on the name of Mrs kusum anand on the assurance that the Demo would be got conducted on the next day. But nobody turned up to hold the Demo on that day.after doing registration and my registration number is [protected] and after doing so many calls to the customer care , nothing has been done till today i.e.[protected] in spite of repeated telephone calls to the customer care.
If this is the attitude of your customer care service, I don't think that this is any fair dealing with the customer. I think that your company would also be holding any time frame regarding holding Demo with the customer. I am unable to leave the house on the false hope that the company's representative would be coming to my house today to let me know the details of the use of my favourite microwave.
In view of the above, it is requested that the matter may please be looked into at personal level and the things be got done immediately to avoid any further loss to the reputation of the company and to maintain cordial relations with your esteemed company.
Thanking you and hoping for an early and immediate remedial measure.

Regards,
kusum Anand
#16-a/54
Tehsil Mohalla
DHURI-148024
DISTT. SANGRUR(PUNJAB)
M-[protected]
Email [protected]@gmail.com

I had purchased a Samsung LCD television (LA32R81) on Sep 29, 2007 from e-Zone, V3S Mall,
Laxmi Nagar, Delhi 110092 for a sum of Rs 51,000. The set functioned perfectly till a fortnight back when it started giving trouble and ultimately the picture
disappeared. A complaint bearing number [protected] was lodged with the Service Center based
in Okhla on Jan 11, 2011. The service engineer attended to the complaint on Jan 12 and mentioned that a
panel costing Rs 2400 needs to be replaced and he would revert to us. There was no response for the next few
days and our repeated calls met with a non-commital response. Finally, we received a call from one Vijay
(mob: [protected]) on Jan 19 mentioning that the required panel is not available and instead we could,
if we so wish, can return the set and receive 49% of the original price. You will appreciate that the
offer is highly unreasonable forcing us to hand over the set at half the original price.

I HAVE PURCHASED SAMSUNG MOBILE MODEL NO C6112 DUAL SIM ON 06/2010.THE MOBILE GOT PROBLEM ON 01/2011.I GAVE THE HAND SET TO THE DIGITAL WAVES SAMSUNG AUTHORIZED SERVICE CENTER ON 10.01.2011 WHICH IS IN MYLAPORE CHENNAI.WHEN I GOT INSIDE OF THE SERVICE CENTER I HAD TO WAITE 30 MINS TO GIVE THE HAND SET TO THE CONCERNED PERSON.FIRST THE SAID THE HANDSET GOT SOFTWARE PROBLEM AND AGREED TO GIVE IN TWO DAYS. AFTER THAT THEY ARE SAYING THE HANDSET GOT THE MOTHERBOARD PROBLEM AND THEY HAVE ORDERED FOR IT AND NOT GETTING IT.THE ARE VERY COOL AND KEEP ON SAYING THE SAME OLD STORY AND KEEPING MY PHONE FOR PAST 15 DAYS.MY BUSINESS CUSTOMERS ARE VERY MUCH DISTURBED AND FIND VERY DIFFICULT TO CONTACT ME.BECAUSE I AM USING ONLY ONE SIM. I HAVE BEEN USING THE MOBILE PHONES LIKE NOKIA AND SONYERICSSON HANDSETSFOR PAST 10 YEARS.BUT I HAVEN'T FACE SUCH KIND OF POOR RESPONSE I AM NOT GOING TO RECOMMEND ANY OF MY FRIENDS TO BY SAMSUNG MOBILES ANY MORE

Very Poor Customer Service.
I have lodge my Complaint on[protected] but till today my problem is unsolved. At Samsung Customer Care they said the Visiting Charges (or Service Charges) is Rs.250 but, at Service Center they said the charges is Rs.400 and not given any satisfactory answer.
My uncle have a LG Microwave. LG Customer Service is excellent. They visit next day of complaint and satisfied and charges is Rs.250 (Not Rs.400)

Manish Goyal
Bijainagar (Ajmer)
[protected]

I was purchased from samsung mobile c3303 from poorvika mobiles pvt. Ltd., flower bazaar, chennai-1, on 20.12.2010 invoice no.10174, the said phone is not working properly, i went to three more times in samsung authorised service centre at parrys, and samsung service centre, anna nagar for two more times (Inspection slip no.404 dated 13.01.2011 & slip no.481 dated 20.01.2011, they did not serviced the said phone till now for 20 days, and tossing me pillar dipole.

By

V. Padmanaban
[protected]

I have lost my sumsung mobile GT-S5233S(Mobile no. [protected]) yesterday dated 19th Jan 2011. Now i blocked that number but i don't know How can i track my mobile, i have lost this mobile in oshiwara(mumbai)


My alternate number is [protected]
please helpme to track my mobile.
my email id = [protected]@yahoo.com

Plzzz help me out...........

I have purchased a new mobile samsung wave Model No. GT S 8500 GAAINAS
SI No. RUG[protected]
Date of purchase :[protected] from
nandini telecom jamnagar
gujarat.
within four month of purchase new mobile
my mobile is out of order
1. No ring tone while receiving a incoming call
2. No sound while palying a songs and video clips and songs

such problem before a week but at that time doing switch off and switch on mobile sound problem is ok
but this time i have submitted to service centre
Diya communication
101, jyot tower,
opp. town hall
jamngar gujarat

work order No. WA [protected]
service centre person said circuit of this mobile is to be replased and it will take 4-5 days

i demand sumsang company to provide me a new mobile of same model

Dear i have used all company's mobile no such problem i have face and it is surprised for me that samsung such a big company's mobile is out of order

Dear Sir/Mam

i have purchased a sumsung cdma cell (Sch B-319) on 15 july 10.
i have found problem in my cell charging point then i submit on date ( 2 dec. 10 ) my phone to the servicee center faridabad sec-16.
they told me if your cell 15 days ke ander theek ho gaya tho apko cell vapas mill jayaga ager nahi hua tho apko refund milega within 40-45 days. but i call srevice center after 1 month apna phone vapas manga but he told me apkko refund hi milega with the end of january. so maine unke kehne par naya cell purchase kar liya on date (5-1-11). but i recive a call your service center on date 13-1-11 they told me apka phone vapas milega. so this is not fair. ager vo mujhe 10 days pahle bata dathe tho maine cell nahine purcahase kartha.

so please give me the resolution to my problem.
& please call me cell me the cell no. [protected] against my problem because maine phone par theek se bata paunga.

Thanks & Regards
Amit Kumar
Faridabad
[protected]

sir i have purchase this ahone oct 15 2010.
but in this time this handset got automatic switch off so please sir tell me what can i do.
sir please solve my problem as soon as.


THANKS

I have given my Samsung B520 to Samsung service center in BTM Layout (Next to BTM Water tank) on[protected], because it is not switching on. They told that they will check the problem and they will inform me with in 24hours. They have given their contact number. I had called them around 10times, still they are telling Still your status hasn't updated for the Workorder Number. Finally i went to Service center, they told that it is a Motherboard problem and it costs around 80% of the mobile cost. And the Service center people are worst in service.

Hello i am a customer of samsung. from about a month i am facing problem regarding my samsung E2130 mobile phone. i need to complain about its service centre namely videoking which is located at 14,Suren Tagore Road,Gariahat. this service centre dont know how to behave and treat there customers. they dont know how to keep their word. i deposited my mobile for the first time on 1st december 2010 because my mobile was not switching on. it was blinking. they told me that it will take 25 days to repair.they will change the motherboard of the mobile. i got my mobile back on 29th december but i had to wait there for 1 and a half hour. but on 1 january 2011 my mob again showed problem. i couldnot switch it on again ,and again that blinking started. i took it to the service centre namely videoking again. they told me they will change the mother board again and also told me to call them within 4-5 days and then come to take the delivey of my mobile. i called them on 8th of january 2011 ie saturday but they told me to take the delivery on monday. today ie 10th january 2011 , monday i called them in the morning and the receptionist namely sonia told me to come to there centre because my mobile was ready. as per their confirmation i went there but instead of giving the delivery they told me to come the next day. they told that the mobile has not come from samsung office and started showing attitude as if nothing has happened. till now they r repeating the same proces yet i have not received my mobile they r telling me to call before coming and when i am calling them they r telling that it is not ready and forwarding a date to me and they r harrasing me uptill now .i have launched a complain to samsung company regarding them but they have not gave me any feedback.we also have a lot of work in our daily life we are also busy ,they need to give importance to us. it was a sheer harrasment from them.time is very much important to everybody. who will go again and again to their centre and spend full time for a mobile leaving all their works. they dont know how to behave with the customers. instead of asking for apology they started showing attitude.

i would be very grateful i[censored] solve my problem and take steps regarding this type of service centres which are located at various places. we trust u and we expect cordial service from u .waiting for ur reply.

Hi i have purchased a Samsung champ mobile in the month of October, and within 2mths Earphone got problem. I claimed the warranty in nearest service centre in Anna nagar west before 1mth. They asked me to come in 5th of Jan but they postponed it to 7th and then on 10th, then 15th likewise they are just extending only not giving any assurance. After that whenever i tried first ring will go for no response then line busy for long time, they are not at all picking the phone. Really iam fed up with this kind of poor service in this locality.....

i have already sent an e-mail about my problem in samsung duos b5722,i m completely unsatisfied from urs products and from ur service centre,but no any action taken by urs any person of samsung cellphones,will never buy any type of samsung product and never recommended any of my relatives or frnds for any of samsung products,after this no action will be taken by u then i sall put my application in consumer court

Dear Sir,

I had purchased Samsung Star Duos model no. 7722 on 7th Jan, 2011 from the retailer A.M.Square , address Shop No. 49, Heera Panna Shopping Centre, Haji Ali, Mumbai 26 .

I started facing problems in my Samsung mobile it switches off on its own . I went on Sat 15th Jan, 2011 to the shop A.M.Square and when he sold the mobile he said he was the Authorised Samsung dealer he refused to give me a replacement for the mobile he sold me and sent me to the Samsung Service Centre at Tardeo AC Market . There was a man with the name of Satya he saw the date of the bill and said he is not able to replace as i should have gone in 4 days .Since im working i went in that same week on 15th Jan and i was asked to run around between A.M.Square and Samsung service Centre. A.M.Square agreed to give the replacement and then immediately turned back saying Samsung doesnt have a stock and he cannot replace . A.M.Square cheats customers by saying he is the Authorised Dealer and they should come to him in case of any problem . I need your help in getting a replacement or refund of the money as he has chraged me extra for the mobile . I have paid Rs. 11,800/- for the mobile.

Request you to help ..

Thnx
Leena Desai
[protected]

hi,

i've purchased a Samsung Galaxy 3 two months back,, during Diwali season..
i worked day & night hard to collect some cash so that i could buy myself some good handset,
used to see the ad on Tv and on newspaper about this mobile..
so thought it will be a good handset..
but now i feel like throwng this fone away...
its d worse fone ever... i could have bought a 1100 raher.
never been happy from the 1st day i bought it..
it started shoowin me its true colors..
please contact me ASAP!! before i go crazy and create a Huge BLOG online.. trust me i;ve done it earlier~!!
[protected]

I would like to make a complaint regarding my lost mobile phone.

I lost my mobile phone while bus which started from chingrighata 10.00 am on January 5, 2011. When I got down at science city,kolkata,WB at 10.15 am I found my cell phone missing. Please find the details of the mobile phone below.

Mobile details:

Model: GALAXY 5
Mobile Number: [protected] (Aircel)
IMEI Number: *353658/04/166711/2*

Kindly request you to trace and find the mobile. Please block the mobile using the IMEI number mentioned above.

Please treat this as my complaint and I request to take necessary action to get back the mobile. Please let me know if you need any additional information.

Thanks,

Rajdeep Majumder,
302,Nabapally,Chingrighata
Kolkata - 700105.
Ph: [protected]

This is a worst customer experience we have ever faced when we booked a new refrigerator of Samsung RT-29 BDMS with Model No. RT-29BDPR from a local store in Kolkata on 11.01.2011 from REFCON , 232, RASH Behari Avenue,kolkata 70019.

The double door refrigerator is a damaged piece in which both doors are scracthed heavily that gives old look from the moment it was unpacked at our house.
we are cheated as always asked to deposit the full amount beforehand and the local dealer never verifies the goods in front o[censored]s like customers.

They have delivered the Refrigerator with damaged one and have taken no action or resposibilty to replace it .we informed the dealer and Samsung people but they have shown no act of responsibility as they asked to wait for 2 days but its four days since 11.01.2011 but still their is nothing concrete from Samsung.

It seems we are helpless and living in the world of cheaters who survive with cheating on people like us !!!
We would like to state that never to book the goods before hand and not to trust these people ever .Its disgusting and harresment !!!

We have no idea if this would make any difference to people like us .


With Grief,
Krishna Roy
[protected]

Would advise anyone seeing this not to buy any Samsung products. I bought a Samsung microwave last week and got a demo unit - was on the shop's shelves for the last few months I suspect. Also glass plate & rotating ring was missing from the unit. And that too I bought from a Samsung plaza which keeps only Samsung units and is supposed to be better than normal dealers.

Complaining to Samsung and asking them to replace it with a brand new unit is of no use and they refuse to acknowledge the customers problem. I guess they are more interested in keeping their relationship with their dealers who sell units for them everyday compared to customers who buy maybe 3-4 times a month.

~Pranav
[protected]@gmail.com