Claimed

Samsung India Complaints & Reviews

www.samsung.com/in

3

Updated: May 27, 2026

Complaints 19006

Resolved

11222

Unresolved

7784

Good! Samsung India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Samsung India step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Samsung India

Having problems with Samsung India?

File a complaint and get it resolved by Samsung India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobile Handsets

Samsung India reviews & complaints page 815

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Thane, Maharashtra

I have submitted by Galaxy 3(i5801) which had proximity sensor issue to VASHI Samsung service centre (Address: Plot no .219/SS3 TYPE ROW HOUSE ,NAVI MUMBAI )on 10/01/2011 having work order no :- WA[protected], now after 24 days ,still i have not got my mobile back , there are saying there is motherboard issue , new motherboard has not come yet .
also the number mentioned in the receipt is never picked , and when i call customer care at 30308282 , there say we are from technical departement , and every day they give new number of person like area manager,manager etc .
and when i speak to them they say talk to some one else (provide thier number) , and after talking to that person , he says we will call u in 2-3 days, and then call never comes ..........
NO COMPALINT IS REGISTERED BY 30308282 no.

This is not the first time ,i have faced issue ,
1 month before also i submitted my Galaxy 3(i5801) at VASHI Samsung service for not connecting to KIES,bluetooth and display issue ,that time they took 20 day (and at that time also told there is mother board issue ) and after repeated calling , i got my mobile back .

Now again after 1 month , they say there is mother board issue ,how come in 2 month , motherboard can be faulty

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Bought a Samsung microwave 2 years ago, was a lemon, broke down 3 times, after arguing with Samsung they agreed to replace it. Bought a new more expensive Samsung Microwave model SMH 9207 ST (payed the difference for the more expesive, hopefully better quality microwave). Microwave was working great till last week when something shorted out and the lights underneath no longer worked. The microwave was no longer in warranty so I did some simple troubleshooting and found that a circuit board had shorted and had burn spots in the board. I went online to SamsungParts.com and ordered the replacement board and paid for 2 day air shipping on Fri evening. Tue afternoon after not hearing anything I contacted the parts company to be told Samsung "no longer makes the part" to my microwave. My microwave was manufactured in Oct 2009 and I purchased it just over 1 year ago (Dec 2009). The microwave is just 1 year and 4 months old, is broken, and I can't get the part needed to repair it. This is the second piece of junk microwave I have purchased from Samsung and it will be my last Samsung purchase. I called Samsung to get some type of resolution and was told that yes the part is no longer available and since I took the microwave apart, there was nothing they could or would do about it. They told me that when it shorted out I should have called them, even though the warranty had expired, that "maybe they would have extended the warranty". I found the problem, ordered the part needed to make the repair, but because I did this, Samsung used this as an excuse to not to deal with their lousy product.
BE AWARE WHEN BUYING SAMSUNG APPLIANCES. I WAS TOLD BY THE PARTS COMPANY THAT "AT LEAST THIS IS JUST A CHEAP APPLIANCE" OF COURSE THEY ARN'T PAYING FOR IT. IF YOU CAN'T BUY REPLACEMENT PARTS I GUESS YOU HAVE YOU TO BUY NEW APPLIANCES. I'M GOING TO BUY A NEW MICROWAVE, BUT IT WILL NOT BE A SAMSUNG.

Aug 13, 2020

Complaint marked as Resolved

View replies

R

rajeevjuligabbu

from Mumbai, Maharashtra

Jan 29, 2011

Samsung/ microwave — replacement of Parts

SR No [protected]. raised the complaint to replace the Touch Screen botton of Power continuously since Sept'2010 but no redressal made till now. Product Details : M/W/0283DN-06227DP900355. Company's Enginner visited attend the complait twice and assured to replace the part very soon, but no action taken till date. Thereafter an offer of by-back has been advised to me for 56% of the product value for which I am not agrre because value of the product for me has not been depreciated by 44% in two and a half year.
Get the part replaced immediately other wise I would be compelled to go the Consumer Forum and start legal proceedings against the company.
My Contact No is [protected], [protected].

Rajeev Kumar Srivastava

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: East Delhi, Delhi

This is my 60th Complaint since 2006 i have purchased this fridge from yourself. The refrigerator is not cooling at all . Since the then Samsung has replaced almost all the major components stiill the problems remains. Please get this sorted out before is too late to talk about.

Jasdeep Bedi
[protected]@gmail.com

Aug 13, 2020

Complaint marked as Resolved

View replies

C

Complainant8673689

from Mumbai, Maharashtra

I have purchased a Samsung Double door refrigerator in near abot 2003 model no. RT26M. Now it is not perfectly cooling. with regard to my problem, I contact the samsung customer care executive (Complain No.: [protected] dtd: 26/06/2009) and subsequently communicated to manager, they all assured me that within one or two days our engineer will be available . But I am ashamed to say that no any person from Samsung came to my address and rectify the problem.moreover we are facing a lot of problem as u can see its so hot . also we cant keep anything like fruits and vegetable in it as it get spoiled. so I once again request you to kindly look into the matter and get the problem rectified failing which I will have to go with no option with me but to consumer court only.
With Kind Request
Karamjeet singh
[protected]
#429/100 J block bhai randhir singh nagar
ludhiana
Punjab

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai Suburban, Maharashtra

I have a Personal Computer assembled by a professional who is no more. The Hard disk(IDE 80GB) failed and was replaced by the computer assembler and I received a replacement Hard disk (Sata 160GB).
The replacement was from.. and they have a record of this replacement.

EXPRESS DIGITAL SYSTEMS,
SAMSUNG EXCLUSIVE SERVICE CENTER,
Navyog Niwas, Shop No. 6, Gr. Floor,
1767 Lamington Road, Opp Minerva Cinema,
Grant Road(East) Mumbai-400 008.
tel no.[protected].

This too has failed. As the computer assembler is no more I searched for warranty on the web with link mentioned below..

http://www.samsunghddvalue.com/WebRMA/WarrantyCheck/getWtyCheckResultEnduser.asp...⇄

the serial no of Hard disk is S0V3JQSS302975, MODEL NO IS HD161HJ and the country I selected is China as India is not available. The warranty is available till 2012-06.
The service center denies to replace the Hard disk and says it is out of warranty. If I show the above link they say the data they don't rely on the data of the net but only data mentained by them.

Pl. Help.

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sultanpur, Uttar Pradesh

Detail:
Customer Name: Mr. Lal Mani Dubey
Handset Model No.: E-2120-B
Serial No.: RW3Z388589L
IMEI/ RSN No.: [protected]
Date of Purchase: April 14, 2010

To
The Head
Q/A Samsung Electronics (Mobile/ Handsets)

Dear Sir,
My father bought Samsung Mobile Handset (Model- E 2120 B; Bill No. 8212) on April 14, 2010 from M/S Aakash Watch & Electronics, Chowk, Shahganj Road, Sultanpur, U.P. (TIN [protected]). It suffered from some S/W or H/D irregularities and stopped working in December 2010. The handset was submitted to Samsung authorised service station M/S Mahadeo Communications, G.N. Raod Sultanpur (Wokr order No. 3186)for repair on December 14, 2010 only to be returned to the customer after 2-3 weeks. It started showing some performance irregularities in January and again submitted to the same service station on January 21, 2011 (Work order No. 3406) only to be returned to the customer on January 29, 2011. But it did not perform well and again submitted to the same service station on January 30, 2011.

My father has to take care of my great grandpa who is suffering from some health problem.As his handset is out of order for past two months, my father is facing severe mental tension because it is affecting his profession as well as the domestic affairs.

Now, it is requested that the M/S Samsung arrange to return the money back to the customer so that he can buy some other handset of better quality and proven track record.

It is hoped that Sumsung India would try its best to keep its market value intact by taking swift actions in this regard.

Regards

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: West Bengal

Hi All,
I am just Writing Here to inform you all regarding Poor Quality mobiles manufactured by samsung and even more poor customer support by samsung. I am using mobile phone since last 8 years in those 8 years i only used two brands NOKIA ans SONY ERICSSON both worked perfectly but this time last year i purchased samsung M2710 mobile and just in 1 year my mobile started restarting every 2-3 Hrs. when i went to service center i saw that almost 50 more samsung users are having same problem. I showed my mobile at service desk they said parts are not available to visit again after 1 week i told them repeatedly that in 3 days my warranty will be over but they said that will not be a problem but when i visit them again after 1 week now they are charging me Rs1500 for the same so please think twice thrice before purchasing any samsung product.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sonbhadra, Uttar Pradesh

I HAVE REQUESTED TO SAMSUNG CUSTOMER CARE AGAINST REQUEST NO. [protected] DAILY ON TOLL FREE NO. ALWAYS CC CONFIRM ME THAT BEFORE 8.30 PM SAMSUNG PEOPLE WILL CONTACT ME BUT TILL DATE NOBODY HAS BOTHERED TO CALL ME WHICH IS REALLY DISGUSTING.

I THINK MY DECISION FOR PURCHASING SAMSUNG LCD 32' WAS WRONG ......

THANKS

ASHISH RUNTHALA
[protected]

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra

I was purchased Dwel SIM card Moble Handset - Model No.C3212 from Nakshtra Telecom, Karjat, Dist-Raigad on 16.3.10 IMEL No.[protected] which is under warranttee. Now this handset automatic shutdown after finished the carging capacity. The same have been delivered to OM Telecom Services, Kalyan who is authorised Service Centre for repairing but they have refused to take with comments that out side repair. If my handset is under warrantte period and there were no phyical damage then why this service centre mentioned from Out side repair & informed repiaring charges @ of Rs.2,600/-

This is my complaint that this handset is automatic shutdown before Warranttee period then why am I not getting satisfactory reponse from your serivce centre. I have tried to contact to the customer serice since morning today but line is constnatly busy. When customer serivce is attend the phone without complaint line is disconnected 3-4 times. and able to logged the complaint.

Request you to kindly attend my complaint and instruct to the customer serivce centre to repair my handset without charge amount as the hand-set is still under warranttee period.

Await your prompt response immediately.

Regards,
Rameshwar Kalantri - Cell No.[protected].

Aug 13, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thiruvananthapuram, Kerala

sir
i had bought samsung champ mobile 4 months before..
But now i am terribly disappointed with the handset.Within 4 months the phone had damaged for 4 times..I had given the phone to samsung service center for repair.But after each service the problem still remains and new new problem arises..the service center officials are very irresponsible and show arrogant attitude towards us ...No one is professionally trained there and no one knows nothing.The phone is showing lot of errors from 1weeks after the phone had been bought...
they serviced my phone..But the error was not fully rectified.
After that my phone had no sound ..Then also i had given it to the service center...They serviced my phone and given back to me after 20 days.But there is a problem. Its camera is not working..When enquirer ed they are telling some non logical answers.After 2 weeks they given back the phone.But its camera and sound quality had gone out..After one week that problem still came ...I had mailed you many times but you wont reply me satisfactorily.2 months out of 4months the phone was in service center .... So please replace my phone or refund the amount back...please reply me.
kannan.[protected]@gmail.com

View replies

K

kannan.M

from Chennai, Tamil Nadu

I had bought samsung champ(c-3303).
from the first week itself the mobile is automatically restarting.Then I contacted samsung service centre.They seviced my phone,but the problem still remains.Now my phone has no sound..No speakers are working..I dont know what to do..Shall they replace my pone...Please reply me

A

Avinashud137

from Mumbai, Maharashtra

May 9, 2014

Hi,

I got Samsung Grand in the month of JULY 2013 which was the
biggest disaster. I started calling and logging complaint from the month of
September though it was an Rs20000 new phone. Only and only problem with phone
is Battery drain, Heating issue and Hang issue. I am going to mention few dates
and my experience with Customer care and Samsung Service Centre. Details are as
follow.

Samsung Reference# [protected]

18th Sept 2013- Called 3 times to address my issue and for
replacement

23rd Oct 2013- Called
to address my issue again.

23rd Feb 2013- Called to address my issue again and to know
the location of service centre

28th Feb 2014- Visited or got my phone back from Repair
centre with one more issue that phone vibration was not working.

07th March 2014- Called back to report vibration not
working.

11th March 2014-Visited or got my phone back from Repair
centre. After repair I was facing same issue. My issue still being unresolved.

19th March 2014- Called back to report all the
same issues with my phone and escalate this is to highest level but customer
care and service centre convinced me to go back to service centre for the last
time.

1st April 2014- Visited or got my phone back from
Repair centre. I started facing same issue again.

10th April 2014- Again called to report my
concern. Finally speaking to care team asked for replacement. Care team said
they need 24hrs for reply from concern dept.

11th April 2014- No reply from Samsung called
twice with no outcome.

After escalation with Samsung and going to Samsung service
centre 3 time for the same problem, the only solution they gave me 3 months
warranty extension or told me to get the phone for the 4th time for
same issue.

I am looking forward for Phone replacement. If I don’t get
any solution or positive response from Samsung very soon, I am going to file
complaint in Consumer court, Police station and all possible highest
escalation.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Indore, Madhya Pradesh

I have purchansed an 1 ton Split AC of Samsung in the month of Mar'10 ,1 month the AC works fine & then I facing cooling problem for which I have made the complaint on their customer care no[protected] after that an excutive visited at our residence & told that there was an leakage which he repair & again refil the gas,but after a month same problem again arise,it happen 2-3 times till Dec'10,but Jan'11 we again face the same problem without using the AC single day,technician visit & told that one of the part of the AC would be replaced ,I ask him don't replace the part replace the AC because it is in warrenty period, he ask us to make an compalint on call center ,we made the same 4 times (Compalint No [protected]) during the month but no on visited us.Now if the AC is not replaced I going to file a consumer ccases against the Company.

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Uttar Pradesh

I am a resident of sector 93, Noida, UP. I had purchased a samsung led screen model PX2370 retail price Rs. 14,800 for my computer on November 24th 2010 from a samsung dealer Silicon Impex Pvt. Ltd. in Nehru Place, New Delhi.
After bringing it back home i tried hooking it up to my PC and the screen would only work in VGA mode and was not working in DVI or HDMI modes which any screen should. Instead of going all the way to Nehru Place again i decided to get the screen replaced by calling up samsung customer care.
A representative from samsung visited my place in a couple of days and after checking the screen took a xerox copy of the bill and said he will put my screen in for replacement.

After almost 2 months after making a lot of phone calls the people from samsung finally sent another representative with a screen but to my surprise it was a completely different screen P2370MS which is a much older and cheaper model. i called up the person i was communicating since so many days and told him that they had sent me a totally different screen. At that time he told me to send the guy back but then later he tells me that their system says that both the screens are the same.

This person who is handling the replacement of my screen has absolutely no knowledge of the samsung products currently available in the market. He told me to send in a copy of the invoice again but i keep getting calls from different representatives who say things like "the screen we sent you is as good as yours" or some other line trying to convince me to accept a screen of much inferior quality as a replacement.
I am really disgusted and disturbed by this ever so lacking customer care service where the people handling replacement have absolutely no knowledge of the products.
I am attaching a copy of my invoice.

I really need help.

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Madhya Pradesh

I had purchased Samsung GT C3222 on 25 Dec 2010. The handset started showing problem of auto charging which i showed to the Service Center. The phone was under I year warranty. The executives said that its due to water logging, but it has never been the case. Still i got the Charging point changed for Rs 350/- on 22 Jan 2011. After a week on 29 Jan 2011 the handset has again started the same problem. The executives are again saying to get it changed again and the warranty has ended according to them because of watter logging.There are other problems related to mobile phone software also which are arising again. My handset IMEI No. is [protected]

Aug 13, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

View replies

R

rakesh12456789

from Bardoli, Gujarat

Apr 22, 2011

samsung chat 3222 dont buy this phone is badddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd...⇄

i hat samsung gt 3222

i have many problem in gt 3222

S

shashidhar1

Jun 13, 2011

how to set password in Samsung mobile GT C3222. Its asking to enter old password.. Im first time trying to set password in that cell.. whats the old pasword i should enter.

P

PARAG aher

from Bengaluru, Karnataka

Jun 17, 2011

does not support live video streaming..VERRRRRRY BADD!!!

N

NaveenKumarboga

Jul 16, 2011

samsung GT-C3222
i had set the phone pass word and forget .. now how to reset my password.. plz help me
[protected]@gmail.com

G

ghulsha

from Mumbai, Maharashtra

Aug 29, 2011

plz hel me sol the problam of samsung c3222

K

kannant143

from Mumbai, Maharashtra

Dec 2, 2011

Samsung GT-3222 is 1 of fault piece
which have problem in live steaming
and low memory for games and apps
not supporting apps and game above 250 KB
i waste my money to buy this

Helpful

Found this helpful?

6 Comments

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

OUR FRIDGE IS NOT WORKING FOR THE PAST 5 DAYS AND WE HAVE GIVEN COMPLAINT ON 27.1.11, MORNING. THE COMPLAINT NUMBER IS [protected]. THEY PROMISED THAT IT WILL BE ATTENDED WITHIN 12 HOURS BUT TILL NOW NO RESPONSE. WE ARE HAVING CHILD MEDICINE IN THE FRIDGE AND EVERYTHING GOT DAMAGED ALONG WITH FOOD ITEMS.

I TELEPHONED MORE THAN 15 TIMES AND EVERY TIME THEY SAY THAT ENGINEER WILL BE ATTN ENDING SHORTLY.

I DONT KNOW HOW TO ESCALATE FURTHER. PLEASE HELP ME. MY TEL NO. IS[protected].

KAMALA

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kendrapara, Odisha

I purchase a samsung mobile from kendrapara. This mobile is not working properly i give to samsung servicing center in kendrapara but the servicing center do not give service properly. What I do !

View replies

M

mahesh kumar mahi

from Ahmedabad, Gujarat

May 8, 2012

i gave my samsung gt-c5212i on the 21st day of april 2012, and today is 8th of may, still my mobile is not serviced properly, this is the fourth time i'm coming to this service centre. i spend 200rs per visit to the service centre and half of my day is wasted, i really am fed up with the answer given by the staff here, my contact number is [protected], please do the needful in this regard...
the details are given below:

bill no:[protected]
work order no: D-411
service centre: samsung service centre, 47-11-3/8 1st floor, eswar homes, 1st lane dwarkanagar, visakhapatnam 530016 ph:[protected], 6588999

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

Hi All,

I bought a Samsung LED TV few months before. It worked only for a month. It will get switched off frequently. You will never know when it will get switched off and on. I have raised a complaint and the BP no is [protected].

For past two months, I have this problem and the service rep has visited my place 5+ times and still not able to resolve this problem. I have asked for a replacement or money back still they don't response properly and trying to replace the parts again. I am really frustrated and regret buying Samsung LED TV as I am not able to watch any TV program after buying this worst Samsung LED TV for high price compared to all other brands.

Please please don't buy Samsung products. Horrible after sales service and the worst product in the world.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

Respected Sir;
I have received an default email in the name of Samsung India Ltd. from "[protected]@rediffmail.com Hitendra Verma Assistant HR" calling me for an interview on 7/02/11 and to deposit Rs 8850/- as a refundable deposit in the account number[protected] of Global bank in favour of Sunil Yadav.
On reading the mail I called on the number[protected] & [protected] given in the said mail as there is no branch of Global bank. He therefore replied to deposit the amount in the account number [protected] of Sunil Yadav, Branch Indirapuram, State bank of India.
I have deposited the amount on 25/01/11 and send them the scan copy of "Pay In Slip" to the email address [protected]@samsungindia.com as given in the letter. After this I called several times on the above two telephone numbers but they were switched off till now.
The email which I send to [protected]@samsungindia.com has been returned undelivered and no futher communication is received from them. It leads to feel me that they have cheated & frauded me.

Aug 13, 2020

Complaint marked as Resolved

View replies

A

A.K. ANAND

Samsung India — Poor service & fraud by the company

Dear Sir,

I had purchased a Samsung CRT TV- Model 29K44 in june 2008. After One month it went down. I complained 7 the service personnel came changed ome part called 'Diode' in it & it worked. Now after 1 year it again went down in the first week of Aug 09. We booked the complaint no-[protected] on 10th Aug after which the service personnel came & told us that the 'Diode' connected in the TV is not the original one & of wrong voltage range, which might has damaged the other components . He changed the diode the next day but still the problem was there then after & days he comes with an IC. changes it & says that problem is still there , he cannot understand, & told to send the TV to repair centre.We did it. We received the TV after 10 days in working condition , but the personnel who delivered the TV said that not to keep the TV in 'Standby Mode' as it is not good. Feeling suspiciuous when i came in the evening i made it to standby & found that it was not stable & getting ON itself . Also i found that the TV was not having the most popular DNIe technology of Samsung which was missing. i called samsung technical team & found that the 'easyview ' functions were also missing. From that day I am complaining regularly to SAMSUNG & the callcentre says that it would be rectified next day but no one from Samsung even cals us . It has been more than 3 weeks I had been complaining after the repair not no one listeneing. One thing when the Samsung delivered the TV after repair we had not paid on account of wrong Diode installed as was commited by the Samsung Technician. But what Samsung did was a fraud. Had I paid for the repair I would be in big Loss. I hope after writing this here I would be heard . & my problem would be solved by Samsung.

Regards
A.K. Anand

K

kuna chandra sahoo

from Delhi, Delhi

I have purchased one C TV model No21A730.M/s. Patra Electronics, Jayashree Plaza, Cuttack vide receipt No.3150 datd.7.2.09 but iam unfortunate while a member of a Samsung. As my tv is a trouble on 7.9.09 and your service personal came to my residence on the same day and after change of some of parts and spares the tv is OK. again on 10.9.09 the said tv is deed and after contact to the service center the service personal come to my residence on 11.9.09 and said that the tv may be sent to service center on 13.9.09 for necessary repair. When i feel that within a period 5 months the tv is deed and in future i.e. after the warranty what is the fate of the tv. I returned the tv to the delar on 11.9.09 and requested for change of new one. After laps of 15 days no respond from your service center nor from the delar.Request to interven other wise i forgate the purchase of the tv. I mention here that I have also purchased one LCD 22 of samsumg made which is no trouble for the same the samsung welcomes to me as a member of the samsung family. Expidite the soluation. Thanking you.

R

Rajnish

from Delhi, Delhi

I fully agree. Samsung has the worst an the inefficient service . Their service people are all frauds and not talented to tackle the problem. I am facing a similar situation with my microwave.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

I bought a Galaxy tab from Ezone comos mall. Same story. After almost a month I have not received the freebies which was included in the 36k billing which was promised to be in within 7 days.

The EZONE and SAMSUNG service and customer care are useless and not responsive. One contact from SAMSUNG MR Sriram to deal with this issue is un professional, always says i will mail you all the details in 15 minutes and call you back in 5 minutes. This he did it to me for the past one month and for more than 5 times. I am ok if they can explanin why the delay/ issue. But thery are non commited, no explanation and do not care about the customer experience or feeling.
I need think hard to buy anything from EZONE or SAMSUNG. Simple: I would not buy anything of SAMSUNG or EZONE.

Can SAMSUNG or EZONE.
Resolve this Issue for their own good?

View replies

S

sozar

from Nashik, Maharashtra

Feb 1, 2011

Sam sung Galaxy tab: a very poor experience, Within 15 Days the battery started giving away all of a sudden. From 87% Charged it would go to low battery alarm and within seconds go off completely. 36K set was sent to the service center and they agreed that the battery was faulty. Now they are planning to give me a new unit but once burnt my mind says no no. Also the price has been brought down to 26K. Poor Show Samsuing.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Rajkot, Gujarat

Dear Sir,

Myself Bhumi Dagli from Rajkot, I have purchased samsung S5200 on 30/05/2010, on 26th january 2010 it has been losted from surendranagar city I went their in my cousins marraige, Please help me in tracking my mobile phone.

IMEI: [protected]
Please send the update on [protected] Mr Malay Dagli - email: [protected]@gmail.com

Regards
Bhumi Dagli

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dewas, Madhya Pradesh

i am deelip singh dhakad purchaced a samsung mobile C6112 at 29/09/2010

now this is not working problem in keypad and hanging problem at call dialing problem. i have also reported at service in indore two times but problem is steel their

kindly give me a good response

Samsung India customer support has been notified about the posted complaint.

View replies

L

lokesh nagar

from Gwalior, Madhya Pradesh

Jan 27, 2011

if my problem not solve then i will go in consumer forum

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bathinda, Punjab

I bought Samsung television from Esquire Electronics Meerut (UP) on 26th Mar 2008. I was then transferred to bhatinda Army Cantt - and here I started to observe that the colours on the side of the screen were strange and not coordinated. I the looked up the service centers in Punjab and found Adev Electronics in Bhatinda. I was asked to bring the TV to the service center and was told that there would be an upfront fee for openig the TV to check - I was then told that the picture tube was spoiled. I cannot understand HOW the picture tube can go bad in just 2 years of purchase. I barely use the television for 2-3 hrs a day at a maximum. I can only think of the reason to be faulty quality procedure and this TV piece being certified as 'OK' without all checks - perhaps I was at the receiving end of this by getting poor quality television. And this was not a cheap TV - we don't buy televisions every few years.

Poor quality picture tubes/ Televisions manufactured/ poor quality procedures of Samsung Electronics.

Aug 13, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Recent comments

I would request for some update regarding the matter or i'll be compelled to take this to court.