Samsung India Complaints & Reviews

My A C (window type) MODEL NO.IS AWT18SBWDA. DATE OF PURCHASE 01/05/2002 IS NOT WORKING ABOUT MORE THAN 1 MONTHS. . SO. MANY TIMES I HAVE COMPLAINED IN SAMSUNG CUSTOMER CARE. BUT SORRY TO SAY THAT TLL TODAY MY PROBLEM IS NOT SOLVED PL. HELP REGARDING THIS MATTER.

RAJENDRA PRASAD SINHA

ADD.- QR. NO.D2/F- 64
RTS BARAUNI
[protected]. [protected]
EMAIL ID- [protected]@yahoo.com

Dear All,

I have made a complaint to samsung customer care on 10th july, 2010 regarding my washing machine. The complaint no. is: [protected]. One engg. had visited my place after the complaint & told me that there is problem with the PCB of the machine & it needs to be replaced. I have confirmed for the same but till date the machine is not repaired. I am making a call to the customer care 4~5 times everyday just to get assurance that the problem will be solved soon. But their local service centre has no interest in solving the problem.

I am really surprised to see such a insensitive & lukewarm response to a customer’s complain by an MNC of Samsung stature.

Hope they will take will pain to rectify the problem at the earliest.

Regards

Sunil

Dear Sir,

I have Purchased one Samsung corby speed phone at 27/05/2010( model F339),
The mother board of the mobile was defected,there for i went to The Samsung Service Centre , Motinagar ,New delhi
service centre Manager Mr. Manjeet has givenme one by one the following dates -
04 june,9th june,15 june,24th june 29th june ,4th july and now he is speaking to give my phone on 15th july
it is very disappointing to see the worst service of SAMSUNG service centre, motinagar . i would like to take some action against this.
kindly guide me....

Regards
Sagar Kumar
87, site one, Vikas puri,
New Delhi
Mob. [protected]/[protected]
E Mail- sagarkumar.[protected]@gmail.com

From: srinath K.V.
"Kottara House"
Dandekeri Road,
Yeyyadi,
Mangalore-575 008.
Ph.No:[protected]
Mob:[protected].

Samsung Refrigerator is a Bad product.In 2 years since purchase 3 times it went outoforder.Each time it is hell of a job to contact Samsung Service centre to request them to repair our brokendown fridge.The Shop from where we bought the Samsung fridge was found closed just in 2 months of purchase.No proper service centre is available in Mangalore.Now our fridge again is outoforder.I am trying to contact Samsung service personnel here in Mangalore, but in vain

i have given my samsung mobile for repair under warranty to k.k service (samsung authorized service center)
situated at hans plaza ghaziabad.i have submitted mobile on 19th june till now date 4th aug they says your mobile main board is not working properly and some time says you will get money refund by the company
kk service owner name is sandeep and his number is [protected].....plz help me on this



warm regards
rohit kumar
ghaziabad
[protected]

Sir,

Below is the auto reply I got from Samsung for my complaint, but I have not heard from any person from SAMSUNG to resolve or listen to my problem till date. I have called customer care several times in last one month and have been assured of the quality service but Alas! I have been disappointed every time.

As I can see that there are so many customers dissatisfied with the service centre services, I am sure one day will come that SAMSUNG will be out of market.

Please provide me a response for the over looting by the service centre on behalf of SAMSUNG.

Thanks,

Sunil

Dear Sunil

Welcome to Samsung India Electronics Pvt. Ltd. We thankyou for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this referencein all
subsequent communications.

[protected][protected][protected][protected]
We apologize for the inconvenience you are facing with your SAMSUNG
product.
We are forwarding your complaint to the concerned department.
Soon you will be contacted by concerned authority.
Till then kindly bear with us.
Thanks <(>&<)> assuring you for best services always.
With Regards
SAMSUNG

[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiry about Samsung India through our Web-sites.
Please do not reply to this mail as it is an automated email and cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail or contact us at: Samsung India Electronics Pvt. Ltd
Customer Contact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,






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Extremely Poor Service Quality with duping service centre
Sir/Madam,

I have a Samsung refrigerator with Model Code: RT23MAVMS1/XTL. I registered a complaint at your customer care with BP number [protected]. The only complaint I had was of Over Cooling and all food items getting freezed and turning into ice. My complaint was registered on 01 July'10. First Service engineer visited on 02 Jul ‘10 and mentioned that there is gas leakage and due to which there is overcooling. He asked if I wanted to get the gas refill done. I said NO. I paid Rs. 270 for engineer visit. Receipt details are: Book No 208 and receipt no 10351 dated 02/07/2010. He did some setting from one knob at the back of refrigerator. He mentioned that this might resolve the issue. The very next day, I again experienced the same issue and called Samsung customer care. This time the service engineer who came did not found any issue with the refrigerator and mentioned that temperature setting was incorrect. He set temperature for freezer at coolest and for lower bottom at cold. He ! categorically mentioned that there is no gas leakage and unit is working perfectly. Even this did not resolve issue and again I called customer care. This time the service engineer who came was the same who visited First Time on 02 July’10. He said that he could do nothing as he had already told the problem was due to gas leakage. I told him that another Samsung engineer said that there is no gas leakage. He said that if we talk to other also, we will get different words and causes. Since, he was very sure and confident about the problem cause and foremost, he was coming from SAMSUNG AUTHORIZED SERVICE CENTRE, I agreed to gas change. Gas change was done on 17 July 2010. Payment of Rs. 730 was made for gas change and receipt details are: Book No 203 and receipt no 10131 Dated 17/07/2010.

I used the refrigerator for 2-3 days and again the problem was seen and food items getting spoilt. I again called service centre and service engineer who came was the one who visited 2nd time and mentioned that there is no gas leakage and overcooling was some setting issue. He even said that we were made fool and service centre duped of Rs. 730. He mentioned that there might be Thermostat issue and need to be changed.

My frustration and concern is that even after getting services from SAMSUNG AUTHORIZED SERVICE CENTRE, I am duped and getting extremely poor quality. My refrigerator gas that was perfectly fine ( as mentioned by same service centre engineer) was change by coercing me. I even called the service centre on 27 July’10 and made them aware of my problem. The supervisor Mr. Khanna said that he will discuss the issue with service engineer.
I again called service centre and talked to Mr. Khanna. He did not have any concrete answer as to why Gas Change was done when fridge was overcooling as normally when gas leakage is there, there will not be any cooling and will have low cooling problem. He again mentioned that he will send a senior engineer to resolve my problem.

Brief of Issues with Service Centre and Poor Quality Of Service:

1. My initial problem of overcooling is still persisting even after 27 Days of registering the complaint and 6 service engineer visits.
2. Refrigerator gas change was done even when one of the service engineer insists/maintains and categorically mentioned that there was no gas leakage and overcooling problem could not happen due to gas leakage.
3. I have been duped Rs. 730 for gas refilling when there was no gas leakage and problem of overcooling is due to some thing else.
4. Even after calling service centre supervisor, I am not getting any proper response as to why gas change was done and always says that he will discuss the issue with service engineers. I think some thing is fishy out here and he may come up with some story to cover up the gas change and justify it.

Details of Service Centre:

KAISER ELECTRONICS
Plot No 3, FIE, Patparganj, Delhi
Tel:[protected]

PLEASE HELP ME. I would like SAMSUNG to intervene and provide me a response because I am paying price for availing services of SAMSUNG AUTHORIZED SERVICE CENTRE.

Regards,

Sunil Kumar

these people have conducted interview for their company 50 days ago. they said the results will be out in a week. but still the results are not out. they are always saying will be out in next week. they had also sent all o[censored]s a mail for a joining date 40 days ago but after that there is no response. but wen now i contact him there is always the same reponse the person is not in his seat. 100s of students frustrated with this put efforts for that interview and daily waiting for the results and checking the forum everyone gone mad. see this for more details http://www.elitmus.com/forums/viewtopic.php?f=7&t=3090&start=280 the guy whoi respondin like this is sandeep ghatke HR

Dear Sir,

I found following problem in using Samsung Corby B5310 handset mobile.

I have tried a lot to install different application,games etc.etc. but not at all sucseeded in installing any of the ".JAR" file and ".JAD" file.pls advise me on installing these files.

Bassically i want to install G-Talk , Caal Recording software which is not available in this model even though it is very common feature.,

pls help me in this regard at the earliest otherwise i will lose faith in samsung phones.

My contact no. is [protected].

Regards,
Imran Master

desr sir,
i am vodaphon as well as bsnl subscriber.But my samsung E1125W phone is lock.
i can't use my mobile phone.please tell me what i do.


reagards
chetan d. meshram
student

Monitor is completely dead,only showing black screen,monitor light is also not glowing when i pressed power button.CPU is working

I purchased a double door samsung refrigerator RT 32 in Oct 2009. 3 weeks backs it stopped working completely. I called samsung customier care and a service engr visited my site after 3 days. He told me that the power control board needed to be replaced. i asked him why it was affected since samsung claimed that this model did not need a voltage stabilizer as it had a built-in one. He told me that the built-in stabilizer only protects the compressor and nothing else. Later I called up after 2 days and Samsung promised to replace the part and fix the issue. Nothing happened. dayes passed by and I was getting same response everytime I called Samsung customer care "we will send an engr today to your location" but nobody called or came. it is now almost 3 weeks since the problem occured and it has still not been fixed. I have experience poor customer care but my experience with Samsung is by far the worst. Inspite of being under warranty they have not fixed it and at this point I am not even sure when it wold get fixed. With kids at home it is a nightmare without the refreigerator and I have made up my mind to never purchase a Samsung product again.

i am perchase a 3d led tv model ua40c7000wr
in 23 june 2010
i am calling samsung for demostration 10-15 times
but samsung executive not come in my house..
after 1 month i am sending a mail for using extended pvr function
next day samsung executive call me and he say this function is misprint in our website and function not available in india.
but i am see this feature samsung india website after buying a tv.

Dear Sir,
i want to complaint against the service center of samsung mobile in SRIKAKULAM. a samsung C6112 mobile has been puschased on 04 FEB2010 . is handset from Amit. but in the starting of march 2010 this mobile got some software problem so i forward this mobile to samsung mobile service centre named "SAMSUNG MOBILE SERVICE CENTRE OPP TVS SHOW ROOM, ANDHRAPRADESH date 3rd july 2010. now one month are about to complete but they did not give any response to me about the service of my handset. .
sir plz take action to solve my problem.
thanking u.

YADLA NETHAJI
ASST CASH
STATE BANK OF INDIA
PALAKONDA
SRIKAKULAM DIST
ANDHRA PRADESH 532005
[protected]

Dear Sir/Madam,

I have purchase samsung GS-5603 3G star mobile from Deradhun in november 2009. Iam staying in Mumbai, but for Company projects work iam in Khamgaon right now. my mobile is out of warrenty right now it having problem in Charging connector. i have shown to your authorised Service center at khamgaon
Address - "OM ELECTRONIC"
Indira Shopping Complex
Waman nagar road, shop No- 14
Khamgaon. ph[protected]

Now i want to replace my mobile charging connector on chargable basis, whatever the charges iam ready to pay but people over ther not responding properly, giving reasons of connector is not available with them.
you have your service centers all over india & they have give proper service.
I will wait untill they arrange connector but they are not intrested in giving service.

This not acceptable, iam on project work i have to recieve important alls from my company.
Please look into this matter seriously, expecting your best services as earlier

regards.

RASHMIR BHIMANWAR

Godrej & Boyce Mfg.Co.Ltd
Mumbai

Dear Sir,

I would like this complain go to the direct ceo. Hope that request is taken. It used to give me immense pleasure that since years we have been using all the products of samsung only. and even we used to suggest the same to our friends and relatives. We had bought LCD tv from one of the franchisee RA Electronics Landmark building in the name of Priyalaxmi iyer, in the month of December 2008.Within two years have found that half the screen of my lcd tv shows as black (which means no film seen) and half picture viewing is possible. We made complain to the the franchisee from where we bought and after one week again and again calling we got a complain number. Further to which the samsung services station person has taken our tv for checking. Today to the shocking news that there is some LCD screen instrument is to be replaced which would be costing equivalent to one more tv.

This is to tell u sir that i am really disappointed and shakened by listening to this. How come a product gets damaged so early stage. We are also having one more tv from the company Onida since 17 years and it has never happened that we have given it for reparing. What kind of product it is given to us that it got spoilt so fast. As per the consultation we came to know from somewhere that the product quality is not good. Also to bring to your notice that now we fear that do we really or in a position to tell someone to buy the product from teh same company.
We hope to receive a positive feedback for solving our problem and let us know why and how this happened and to change the piece or get us the same repaired. Hope you understand. Your co-operation is highly appreciated to keep us the same old happy and loyal customers for samsung.

Rgds
Priya Iyer

I have purchased Samsung Frost free refrigerator Model No.RT26 BDPS from samsung authorised dealer, ELECTRONICS CENTRE PVT LTD, BENACHITY, DURGAPUR,DIST.-BURDWAN (W.B.) ON 22/05/2010.
I regret to inform you that very strong bad odour / smell emitting from the first day o[censored]se. I lodged complain to your service centre through helpline( my complain No.[protected]) and your technician visited 3 times. Now they asked me to bring the refrigerator to your service centre which is about 8 km away from our residence.I am surprised that your technician is doing nothing rather than visiting. I am not satisfied with your product as well as service. so, I request you to solve the fault or replace the product immediately( within 5 days), otherwise I will compelled to go to consumer forum.
RAJESH KUMAR,
BRANCH MANAGER, SBI, B- ZONE BRANCH
SBI STAFF QUARTER, QR NO.C-4/104, MICHAEL FARADAY ROAD, CITY CENTRE, DURGAPUR-713209, M- [protected] / [protected]

DEAR SIR,
SUB:automatic restart problem

i bougt a mobile named samsung max 1(cdma) model num:f 679.I bougt it 2 years ago and
facing the same problem from the 2nd month aftr buying ,that is automatic restart.we gav it
to the service centres for 4 times and this is the 5th time aproaching a service centre.
3 TIMES SERVICING IS DONE BEFORE WARANTY PERIOD.(ON THE SAME PROBLEM)
1st time i gave to big c for servicing wher we have bought.
2nd and 3rd tim we gave mobile in ameerpet service centre.these 3 times are before waranty
period only.
last 4 months back again i got the same problem and aproched to raghu kumar.(manager-hyd)
again instaled the software even after waranty.
4th time in kukatpaly branch.
but acording entries its only 2 times?
now again we are facing the same problem for the 5th time in 2 years.now they are saying
to change the mother board and it costs around 3000.
IF THEY CHANGED THIS MOTHER BOARD OR INSTALED SOFTWARE CORECTIY WITH IN WARANTY PERIOD
THE PROBLEM WOUD"NT HAV OCCURED AGAIN.
EVEN THE SERVICE IS NOT WELL.
more than 3 months phone is in the service centre only.
we are loosing a lot of time roaming around service centres.
please think of my problem and help me to justify this problem and show ur loyality.

thanking you.
our contact number is [protected]

Complaint no [protected] newly purchased computer monitor & switches are not functioning. Regarding the above subject eveven after several reminder no body is giving solution to over come the problem & your dealer M/s Vanpac system is advising me to contact customercare only ,so advise your customer care executives work in pro active manner to solve the customer complaints or advise your dealer to exchange the monitor
This is the first poor response in my life and got annoyed of samsung service and quality
Expecting early sollution and take permanent corrective action to maintain customer expectation
delay beyond 31/07/2010 will leads to move the issue to consumer forum.

sir/madam i j.s dodia all ready complant you that my refrigerator deep freezer is not working so i need aurgent servise . my adderase is change from vyara kaps anumala surat to cisf ongc nagar, mahasana, room no B/5 ,palavasana, gujrat.

so it my request that please take some step for it

A 19" LCD TV, Samsang make was purchased from Vijay Sales, Baner Rd. Pune on 1st July 2010. Within 10 days it blanked out twice and came back into service after 2 days on both occasions. Finally a complaint was given to Vijay Sales on 15th July on tel.[protected]. Since then, despite follow up with Vijay Sales and Samsang the complain has not been attended and the TV is dead. Samsang says they have indented some part which take long time(upto 1st Aug.). My insistance to replace the set immediately by Vijay Sales has no effect.
Kinly help.

Vaidya.
([protected], [protected])