Samsung India Complaints & Reviews

Samsung India, On 15.09.2009 I bought 20" Samsung LCDTFT-2033SW on 20.06.2010 horizontal lines staarted apperaring, we called your service centre on 30308282, who registered our complain, Reg NO:[protected], and told us to call them on [protected], their representative came on 26.06.2010, checked monitor and promise to come next day, but he didn't turn up, after a week we complained our dealer Benley's computer again who told us to call you again and again, as there are many complains left un answered by your service centre. On 08.07.2010 we got a call from your service centre number [protected], he promised to call me back in few minutes, but till today he has not called us back and our repeated calls are not being answered by them. IS THIS THE WAY YOU TREAT YOUR CUSTOMERS????... please give me a valid reason why I should I not complain to consumers forum. Please repair my monitor at your earliest and oblige...... Aspi M. Damania.

Dear Sir/Madam,

I purchased a camera on 25/01/2009 from Mumbai.Since the day i had purchased i have been facing challenge with the improper functioning/technical problems with the camera.

My camera has gone 3 times to the Service center in Goa,Panjim, & I time to service center in Chennai.

I had hardly used my camera for clicking photos because most of the time the camera was lying in your service center's.I am not at all happy with the quality of service provided by Samsung service center.

I had even filed a complaint at the head office of Samsung, the complaint nuber is [protected].

Since my camera has been repaired 3 times i had totally lost faith & interest with the product.My request is to the company to replace my camera with a new set of camer

I am writing a detail histroy of the camera & about he service center details pls go through.

REQUEST YOU TO READ THE MAIL FULLY WITH PATIENCE

This is to inform you that I am not at all happy with the service provided by your company.

On 25/01/2009 I bought a Model number L201 Samsung Camera from Mumbai. After using it for very few months, one day the camera power went off. I took the camera to the service center in Goa.After investigating I was told the battery life has gone and I replaced it with a new battery by paying some amount.

Just after 14 Day's again the power supply stopped. The same was given to the service center in Goa again & after checking the set it was told to me that the Mother board is not functioning. The camera was sent to the Pune service center. Believe me it took more than a month for the camera to get repaired. When I got the camera back I my hand the color of my camera was different, when I enquired about the same I was told the entire outer panel was changed as there were some more problem's identified in the camera apart from the Mother board.

I used the camera for 5-6 day's and again I reported a problem with the picture clarity& Zoom in, Zoom out. As those day's I was in a official trip to Chennai I gave the camera to the service center in Chennai, the camera was with them for more than 25 day's nothing was done to it& at the end I had to ask my camera back as my Official trip was getting over. I reached Goa and the same was reported to Goa service center on 4/05/2010 7 the camera was handed over to them. After waiting for a month I called the service center I was told it will take some more time for repair because the part in coming from Delhi.

I called up your Delhi based head office in the month of June and filed a complaint at last my complaint number is [protected]. It was promised to me by your Delhi office that 25th June the camera will be handed over to me, but they never kept their promise unfortunately. After 100 reminders and phone calls from my side at last they told me today morning i.e. on 9th July 2010 that my camera is ready.

I had hardly used my camera for clicking photos because most of the time it was with your service center for some Fault.

My request to your company please replaces my camera with a new set. As I really lost trust on the camera & as well as on your service center, because every time I receive my camera from you r service center, just after few day's I see a new complain/problem. I am not collecting my camera from your service center until and unless it is replaced with a new set .I don’t have time to Run to your service center every time, I have lot of other things to do for me.

At last again I am requesting you to Change my set since it has been repaired 3 times, I had seriously lost faith on your service.

Dear Mr. Jung Soo Shin,
President & CEO,

This is with reference to SAMSUNG WACHING machine bought by us around 1 and a half month back from CROMA,MALAD. The machine started giving problems from the 1st day itself.
There was water leakage, the clothes did not get dry effectively. We lodged a complain and Samsung representative attended it and repaired the machine he told us it is working fine now but if this comes again then you can ask for a REPLACEMENT of the machine as it might be MANUFACTURING DEFECT.
This problem again started coming and we called up SAMSUNG but instead of listening to customer's complaint they told us that they cannot solve the problem, the problem must be from our end and they will not be able to help us on replacing the machine.The representative was so RUDE that it gave us one of the WORST IMPRESSION for SAMSUNG Brand.

We purchased the SAMSUNG MACHINE as we trusted SAMSUNG brand and considered SAMSUNG in the same league as other brands but we find SAMSUNG's customer service to of very POOR quality which does not gel with THEIR image.

I request the following from SAMSUNG on an urgnt basis:
1.Replace the DEFECTIVE machine with a NEW Machine of our choice and check it thoroughly before delivering it.
We have also lodged a complain to CROMA and my complaint no to croma is 102/100710/Washing Machine/88128
My customer no is 9079096.
Regards
Hitesh Soni

[protected]
Read comments Washing Machines

Dear Sir,
1. I purchased Samsung washing machine model WA78k1 5.8 Kg from Jhansi on 04 dec 2006.
2. In Feb 2010 the same machine stopped working. I gave the complaint to cust care at Jhansi and Technitians came in 2 days. They told me that PCB of the machine needs replacement and it will come within a week.
3. After 1 week I called up cust care but PCB was not received by them. They told me to call up after 1 wk. After 2 wk they told me that company has stopped making PCB of the same model and now copany will give me refund of the machine after reducing the amount of depriciation.
4. Now more than 4 months have gone but there is no responce from customer care jhansi. Mean while i had registered my complaint on samsung official website on because of no responce from Customer care at Jhansi. But the centralised call centre does nothing but inform defuncked customer care at Jhansi only to solve my problem.
5. Pl help Me in this regard and advice further action.

This complaint is against "an authorized dealer of Samsung India" - SHG Info Systems. 15 days back I purchased a Samsung printer 4300 (S/No. 62218FB2300232) of Rs. 9000/- against cash. He handed over me with printer device but without bill. When I asked for bill then he said that because of power problem bill cannot be generated now but they will courier bill to me within next 2-3 days. And after that 15 days are passed and despite of dozens of calls made by me, they people have not delivered me the bill copy of my purchase. I doubt, if they are the genuine authorized dealer of this giant. I would advise people not to visit this shop as in absence of bill, they will not be able to avail company services for the product they buy like me. Also, if Samsung India can see into this matter, that will be great help for us.

Complete details of this fraud dealer:

SHG Info Systems
Gulshan Ahewal

Regd. Off: 19-A, Ground Floor,
Veer Savarkar Block,
Shakarpur, Delhi - 110092
Ph: 28822329, 28822315

Br. Off: 40, Gali No. 3,
East Guru Angad Nagar,
Delhi - 110092
Ph: 28822160

email: [protected]@yahoo.co.in
[protected]@shginfosystems.com

today on 09/07/2010 i go buy samsung corbyplus mobile phone (DEEPAK ELECTRONICS JABALPUR)before purchasing i want to knw abut its feature as it usually all customer do, but the person who represent the samsung mobiles phone company having full of attitude an misbehave with me and showin me attitude while dealing. Whn i told to plz talk in a gental way he again shown me attitude,


tht's the reason i brk dealing and knw i never deal with samsungs any products from tht dealer
.

We have complaint for Bed noise? vibration in speakers of SAMSUNG 32" LCD.
It is under warranty. We lodged complaint on Samsung call center on 29th June 2010 and two times remind them. (2nd July and 5th July 2010)

But use less, no body attend our complaint till the date.

So Samsungs India is going very poor and burst in services.

Mukesh Gargh.
Agra

We are getting shock and toring clothes kindly send the engineer to rectify the problem.

Address Details-
K.Kistaiah
3-65, Nallagandla
Serilingampally
HYD-500019
Opp to Laxmi Vihar main gate Ph-2.
Contact No: [protected]

I am having samsung's semi auto washing machine( Model- WT-8600). i made a call to samsung customer care Kangra on 30th of june. After that i have received their calls twice, but till now i didnt get it repaired. Interestingly, the problem is very minor. the drain switch of my washing machine has been broken, due to which i cant use it. But for them i dont know, it seems to be a very big problem. These are the standards samsung is maintaining. Really it feels rediculous.
Chandan
V.P.O Gugga Saloh
Tehsil Palampur
District Kangra
Himachal Pradesh
Mob no. [protected]

I purchased 358 ltrs fromCroma Belapur on11.04.2010.Since we purchased same it is not working properly.It does not Defrost.Its cooling stops.They sent Technician who said "dont keep doors open".We have one more fridge kept in the same room.No body keeps the door open.
Worst part is inspite of repeated no body registers the complaint.
I have looked in to their web site,their is no provison for contact /or complaint.
It seems company intention is not fair.
Otherwise least a reputed company does is a method for customer grievences!

I am facing problem of short battery life with my Samsung GT C5212 ,which I bought on 2nd March 2010 it worked nicely for 2 to 3 months but after wards the same problem of battery drain of even charging it fully .After getting fed up with dis I reported the problem to Samsung Service Centre on 23rd June 2010 they kept it for 10 to 12 days nd returned it to me but without any sufficient improvement in the battery backup I had to return them again but dis tym dey were creating lot of excuses lyk battery will run for only 1 day as it is dual sim..nd dey were not ready to except the mobile again bt on very hard request dey accepted it,nd dey told me dat dey cant do nything nd delivery would be given to me on 8/7/2010 .its lyk a mental agony for me which I am facing from past fortnight, I either request the related authorities to look into this matter or I have to take any action regarding dis..The Service Centre Name is KARUNA MANAGEMENT SERVICES Pvt Ltd Meridian Plaza 1"207", CR Avenue 2nd floor Kolkata-700006 wide job sheet no-5232 of dated 23/06/2010 got d delivery on 6/7/2010.I thus request the Chief executive of SAMSUNG INDIA to look into dis matter.

Dear sir,
I purchased my A.C from Maya Traders Bilaspur.they don' t give me any service for the same.in my A.C some manufacturing defect in Indoor unit.i Complaint the dealer but they wont give me any service for the same.
therefore i request you to kindly do the needful for my problem

With Regards
Bhupesh Singh
Bilaspur

I had complained on 2nd july,2010 at customer care ,Request Number. [protected]for a due service and check up of AC. The service engineer says that compressor is not functioning. Today SIX days have passed and my AC is not working on 7th of JUly after repeated reminders.

Dr s.k.jain
house No---146
Sector--17,
Faridabad-121002.
mobile No.....[protected].

I hope the higher authorities can look into the matter and get my AC funtional from a senior Engineer

Dear Sir,

I have purchased one Washing Machine model no.WT9201 from your dealer M/s Navrang Electronics, Laxmi Nagar, Delhi-110092 on 18/10/2009. From the date of purchase we are facing problems with this Machine approx. ten times your engineer has visited for these problems and twice they have changed the Motor of the spin tub. Now we are facing the problem of electricity leakage and we have lodged a complaint no.[protected] on 23/06/2010 and after that daily we are following up with your complaint but till now the problem has not been solved.

This machine is totally a defective one. Kindly arrange to replace this Machine.

I own a Samsung refrigerator SR29EB for past 7 years and is now obviously out of warranty. Yesterday fridge had started developing some issue and stopped making ice. As a loyal samsung customer i immediately called up the customer care and booked the ticket. Living to the motto of 1 hr response 1 day service and 1 visit solution, service engieer visited today morning and diagnosed compressor failure. His recommendation was to change compressor for Rs 7k and was supposedly the only possible remedy. BTW this new compressor was coming with 1 month warranty.

i was shocked and thanked field engieer for his advise and started thinking of buying a new fridge as didn't find 7k spent worthwhile. At same time i called another service engineer from nearby shop to look into the issue. WoW what a wise decision i made. Problem was with one component which went faulty and replaced this with new one for 600 Rs.

Than i realized this is the second time samsung service engineer has asked for replacing the compressor for no reason.
I wonder if Samsung believes this as a method for 1 visit solution or minting money at customer cost.
Now i am a firm believer of the fact that Samsung support is horrible and i was wrong in my loyalist approach with Samsung.

If anyone at Samsung is reading this, than guys please note that today you have lost one customer due to your callous approach and if you continue to do so, i am afraid you are bound to loose more customers.

My feedback to others. NEVER BUY SAMSUNG PRODUCTS. AFTER SALE SUPPORT IS PATHETIC.

(Can cite more examples if you still do not believe in this fact)

There is a flow of current in spintub and washtub during washing the clothes.The machine was purchased on 6-August-2008 and till now it has been repaired 4 times and now the complaint has lodged over telephone on 22-June-2010 vide complaint no.[protected] and on 24-June-2010 again reminded over telephone and the executive answered "The complaint is under process".And now it 6-July-2010 but still now no action has been taken from your side.So I request you to kindly send your engineer and instruct to pick the machine immediately.
From:
Abhay Singh , M-1/212 Gulmohur Enclave
Nehru Nagar-3rd Ghaziabad
[protected],[protected]

Split AC purchase on 08/06/2010 from Pushpak shop / korba and installed on 08/06/2010 ,On 27/06/2010 the AC is not working and the complaint to local sumsung service centre / Korba(C.G) .From service centre the service engineer reach the home on 28/06/2010 and inform that Gas was pressure is in sufficent ,then it was made OK. But after four - five days same problem was reputed and again inform to service centre and toll free [protected] and register the complaint no is [protected] on 28/06/2010.
From service centre / Korba the service engineer reach home on 29/06/2010 and said that the gas leakage from indoor unit.
After that so respone is came from samsung service centre and serveral call to toll free number
Respone is very very poor
I am waiting for the reply
date - 06/07/2010

phone not showing call history
phone not showing call history
I have a phone of samsung metro 3500, purchased by me last month, it was good with its applications at first, but within a couple of few days it started showing problems, i had formatted my phone on last on january 2010, it was ok till then, but it is now again showing the following problems:
1) Phone gets hanged every now- and then,
2) It is not showing the "CALL HISTORY" or "CALL LOG"

what is the actual problem? and what can i do to repair it so that it never ever takes place again in the future? Kindly suggest me a permanent solution!!

Waiting for a earnest reply,
ADITYA PANCHAL
MUMBAI

Respected sir,
I have purchased Samsung Corby TEXT mobile on 16/6/10 Wednesday in Medhipatnam mobile store and i have lost my mobile on 19/6/10. i have given a F.I.R in Humayun Nagar police station Mehdaipatnam Hyderabad.
my mobile number : [protected] (vodafone). The IMEI number is: [protected] .I want to track my mobile. You can contact on this number : [protected] / [protected].. I asked the mobile store people about the insurance but they are saying that they are not having that facility..so kindly look into this matter and do the need full..so kindly help me...

I purchased samsung corby gt-s3653 but after sometime its speaker output is very low. I cant hear properly the voice of caller.
I have Complaint many times at gurgaon service centre & one time at Hapur(Gzb) service centre but problem not resolve.
Please guide me what to do.
VIKAS DEEP
[protected]