Samsung India Complaints & Reviews

I have purchased a Samsung LCD TV yesterday from E Zone Indiranagr , Bangalore. The same has been delivered to day ie 02 July 10. I would like it to be installed . However no responsible confirmation is being given as to when the installation man will visit to install the TV.

my earlier experience with some other Samsung product customer service also has not be good.

The BP number assigned to me through SMS is --- BP[protected].

I need help for early installation.

Mrs Dipali Lahiri ( [protected]@yahoo.co.in)

I (Pradip, [protected]),would like to bring all kind notice that in March 2010, I had purchase one Samsung Corby 3G mobile phone from Chennai.

But within 02 months it’s touch screen was not working. I had complained this issue to the nearest Samsung service centre. But they return me back by assuring me that the spares part is not available right now and they will intimate me within a couple of days when it available.

But after passing of 20 days when there was no response found from the Service Centre People , I was went to the service centre & submit my mobile phone & ask them to return back the cell when it will be ready.

But very very regret that even after passing of 1 month from my complain & 10 days after by deposit of my cell in service center, they neither make any repair or give me any proper feed back about the cell.

In the mean while I wrote a couple of complain to Samsung Support centre.

But I was very much of surprised that ….
Samsung Support India People send only the assurance mail and which will not reflect in there work.
Even if their service centre people are also not aware about this matter.

The details are as below:

SAMSUNG – HANDSETS
M 5650 CORBY 3G
[protected]
Date of Purchase: 07/03/2010
Invoice No. P.SPA/4667, Dated 07/March/2010
Purchase Centre: Universal Cell, Spencer Plaza, Chennai
Complained Samsung Service Centre Address: Digital Waves, CIT Colony, Mylapore, Chennai
Complain Date & work order no. 29/05/2010, 10610

hii
i am Rahul i using samsung Giorgio Armani SGH-P250 handset it was good handset and great features but now there is an big probleum arised the battary of this set does not work properly and now very poor response i have noted the complain at samsung service center of Aligarh but they refuse to note my new battary order
and i am in probleum around a month and i also demanded mobile original cover i have an original bill of this handset cost 26,500
so provide me new battary as soon as possible& mobile body cover

From
Rahul agarwal
Aligarh 202001
mb [protected]

hello,
im using Samsung SGHU990. i had a problem with my mobile slide (screen). last june11 i had shown my mobile to authorized samsung service center in Dhaka at Bashundhara shopping mall (leveel 3). i was told that my mobile has something FDC!!! problem with it & can be serviced within few days. phone delivery date was given at June28. today when i reached there after their confirmation that my set is ok now, they gave me the set as it was before (same problem with the screen, they didnt solved the problem) and demanded money for the service. after a long rush conversation the representative was agreed to get back my set without any charge.
a lot of things happened there in samsung service center. now a days nobody is satisfied with samsung mobile, and after service provided, that are promissed by samsung. i strongly think samsung is loosing its market & brand image through its service. please take a corrective action soon after u get my massege. please, its my heartly request that let me know through my email about your preventive action. i just faced an annoying experiance with samsung service. my email add is [protected]@yahoo.com

Hi ,

before 30 days ago i bought a samsung mobile GT -C3212 ,After 30 days my mobile is Keypad problem

i was going to samsung service center Lucknow date 30 /06/10 ,he told me that this mobile keypad will be changed

any Query pls put up mail my email Id-
a-ramakant.[protected]@industowers.com

Regards
Ramakant Sharma

Hello,

We brought a Samsung Refigerator on 4th April 2007 - Model # RT 25 GVPS. In three years itself we go lots of problems - timer issue, compressor issue. Finally the refigerator compressor has to be replaced now. Raised a complaint 7 days back with No
[protected]. But there is no proper response or grievance addressal by either service center or by the call center.

Samsung being a major brand we did not expect these kind of problems or such poor quality of service.

Regards
Sarala Doddi ([protected])
Miyapur
Hyderabad
Andhra Pradesh

The after sale service of Samsung is very bad. We had purchased the 1.5 ton Window A.C from Samsung in April'2009. Repeated calls were made to the customer care department of Samsung but no engineer visited our place for regular servicing. Each time we were assured that the engineer will visit our home the very day, on which the call was being made however no one turned up. I was told that the engineer will call us but no one actually did. Mail was also send to the cusomer helpline, but no positive response.

Their after sale service is really pathetic and no one should buy the Samsung products. The company doesn't not bother about the customer once the product is being sold. Damm the customer, who cares........

Dear Sir/ Madem,

I Sanjay Desai, I have purched above CDMA model with MEID A000001E7A5C83.

Now this device is automatically get power offs in ideal condition (ie when not in use eg not calling/not playing the games etc) and this power off time is not fixed. Also when this I have press the power buton to swith on the mobile then the mobile can't Switch on, But when i have removed the battery and reinsert battery and press power button to on mobile then its power ON. I have lready done the 'Master Reset' command on the device present under setting-reset but no improvement found problem is as it is.

This problem is more frequent.

What should I do?

Hi,

I have purchased a Samsung Split AC from Home Town in March end. Now the AC is not working. Its not getting on. I have raised a complaint at Samsung and a technician visited my place and he said that the PCB unit of the AC is not working.

He said that the it does not happen usually and they are currently not having the part. Its now over 7 days and there is no reply frim Samsung.

Samsung Complaint No. - [protected]

Sir, my name is KANAKARAJ,CELL NO.[protected]/[protected]
i have purchased ur mobile SCH-W299,from Reliance web world[guru ragav tele services&marketIng ,No.62A,jeenies road ,saidapet. chennai-15, india, ph no.[protected]/32926885].dated on[protected].but i could not use ur phone as per ur specification given by u.i have given to ur service agent of TECHNOCARE, old no.142,new no.64,Habhipullah road, T.NAGAR,Chennai-17.they have managed to service but no use then changed the board my IMI number also changed before 2 months, now once again i am facing problem of touch screen & software are not working.when asked for change of mobile they informed to contact & send u the message. now my request is exchange this mobile to any other good model.i also understood from the customer complaint website nobody satisfied with this model phone.my mobile is still under warrenty.kindly exchange with the minimum usage cost,which canbe paid by me.othewise i have to take legal action through consumer court.trust u will take necessary action immediately.

I bought Innovate I8510 for Rs.22000/- from Hotspot ..The battery backup of the mobile is worst .. Doesn't even work for even 1-2 hour .. now after 3 months it is dead ... doesn't get charged..

Hello

I bought an AC (Window 105 TON )from samsung in year 2008 this summer there is some cooling problem i called customer service and made a req. to get it checked an engineer visited my place 14/6/2010 and said there is Gas leakage. I said ok get it fixed on 15/5/2010 a per from samsung collected AC from my place and after that i keep on calling samsung people but no one is able to give me the answer wher my AC is i called several people in customer service and head office as well but every one said i'll get back to you or some body senior will give you a call then i called Mr. Sanjeev Saxena who is the head of Our Area and he cordinated with service centre and get my AC delievered on 23/6/2010 but they cahnged the compressor of my AC by saying and the compressor they fit in my AC that was and old compressor which was replaced by them from another AC and wehen they place the AC at my place they charge my 1700/- rs and on top of it problem was not corrected beacuse the compressor was not working i called them again somebody from service centre come to my place and collected AC and still as of noe i have not recievd my AC i am sick and tired of complaining them but there is no response. Please get this issue into the notice of HOD od SAMSUNG so they get to know how their customer's are suffering

Thanks

Vikram Chawla
+91 [protected]

I want to share my worst experience of my new samsung air conditioner, recently i bought a new Split Samsung Air Conditioner model no.AS-185TKA (5 Star) (1.5 ton) of Rs.29,800 from SARGAM Electronics(Authorised Samsung Dealer), 155, Kapil vihar, Pitam pura, Delhi-34 on 01/04/2010 (invoice no.SP-26) and get it installed within one week. It is not COOLING properly since the date of its installation. I called up the customer call centre and lodged a complaint and within two days a service engineer came and told me that there was some problem with gas leakage & next day he refilled the gas and air conditioner starts colling. But after two days its not cooling again. Then I have called the customer care again with same BP number i.e. [protected] & lodged the complaint. Again one engineer came & refilled the gas again & told that there was some problem in the cool wire and after one week they replaced the same. But after 10days, it is not cooling again at all. Now I am fed up with this samsung a/c. I want to replace my A/c or return my money. I want to know that if new product is not working properly since its installation then why the company is not replacing the product instead of repairing its parts. I think that they should have to change the product & issue the new one.
In view of this complaint, I would like to request you to please resolve this issue & issue necessary direction with regard to replacement of this Air Conditioner.


Regards,
Aman
[protected]

I purchased samsung corby pro (bt5310) one month back and i have started to face some really ridiculous problems.

1. I am not able to see my contacts stored in SIM card. It shows that I have 200 contacts in memory status but I can't see them.

2. I am not able to surf internet too, as it asks me too install java plugins. When I try installing it through the provided link, I am not able to do so.


Please suggest what to do. I am not able to reach their customer care no as the IVRS system is really pathetic.


Thanks

since yesterday, the upper apartment of my Samsung refrigerator which is a defrost one, gathers and accumulates ice very fast and makes that part not suitable to store anything.

model no- 0462 RT26M
SERIAL NO- 04624ZAS300202-W

ADDRESS- KABI ROUTRAY
N-3/282, IRC VILLAGE, BHUBANESWAR, ORISSA.
CELL NO- [protected].

I had purshased one Samsung2onW619 mobile handset on 03/02/2009 for Rs. 14855/-. from Reliance Webstore Ltd., East Patel Nagar, New Delhi. My handset got damaged in June'09 and I had shown it at Samsung Authorised Service Centre at Paharganj - Bharat Communication. The concerned person told me that they had forwarded the request for the parts required for repairs and had given an estimate of Rs.3000 - Rs.3500/- which I had consented for. After repeated followups & personal visits for nearly 6 months with the service centre & with Mr. Bharat Bhushan , Service Manager of Samsung with Mob. No. - [protected] , I was told that the parts has not come from the company and I was asked to go to Nehru Enclave service centre of the company. I had given my handset for repairs at Samsung Service Centre, Nehru Enclave , New Delhi on 30/01/2010 to Mr. Vineet, Service Centre Manager. Next day an estimate was given for around Rs. 6000/- for repairs and after a week the estimate was revised to Rs. 13000/-. When spoken to some senior executive Discount of 50% was given on the estimated cost of repairs. And now inspite of repeated followups & calls to him my handset has not been repaired till date even after 5 months has elapsed for non availability of parts. Now no response is given from them. My calls are also not being attended.

I had bought the Handset of Samsung for the 1st time thinking of the Brand Image of Samsung and other electronic gadgets of Samsung which I've been using for last 10 years. But I had not anticipated that Samsung which is a world renowed name is now not bothered for after-sales-service or customer satisfaction. I've been using / used mobile handsets of other companies namely NOKIA, LG, SPICE and I find NOKIA is the best for QUALITY & AFTER-SALES-SERVICE.

Is it worth buying such Branded Products with such high prices with no after-sales-support.

Request you if the consumer forum can help me in getting my handset repaired or alternatively the company replaces the handset.

Vicram Maheshwari
[protected]
[protected]
email - [protected]@gmail.com

Hi,

This is to inform you that I bought a New Samsung Refrigrator on 12th May 2010 worth rupees 18000. Now when it was delivered to my address the dealer said that the Samsung Engineer will come for the installation. The engineer came to check and said that your refrigrator will be replaced since you have received a faulty one. And the entire process will take almost 15 days. But it has been 25 days now since i am chasing with Samsung to get the replacement but whenever i call them they say that we are arranging a call back for you but i have not received a single call from them in last 20 days. Kindly help me to get it resolved since it has become a pain in neck to chase Samsung for the replacement of my refrigrator.

Regards,
Ankush Hora
M:+91-[protected]

The Manager,
Customer Service,
Samsung India Electronics Pvt.Ltd.
Kolkata.

Dear Sir,

This has reference to my below mail, but not recd any response frm your side upto now.

Just now I have received a estimate for reparing from your service Centre which is given below
for your ready reference.

I need your immdte response to this case.

Please contact your service centre immdtly and arrange repairing of my Fridge without
any cost to me.

Please note that my name and complaint number wrongly shown in their estimate.

Tks & Rgds,
D. Pratheep

EXCLUSIVE SAMSUNG SERVICE CENTER
VISION COOL SERVICES

2, New Taratala Road, Kolkata-700088

Tel.:[protected]/76 [protected]@gmail.com





25/06/2010

TO

D PRADEEP

127 NABALIA PARA RD

KOLKATA :-08



Sub : Estimate of repair of Your REF



Dear Sir,

This has reference to your complaintno:-[protected]dated: 22/06/2010,bearing,Modelnumber:RT23HVMS1/XTL,SerialNumber:01114ZAL301425Y. In response to the above call, please be informed that we have inspected your unit and certain parts are suspected to be defective and need replacement for. The detailed estimate of the cost of parts and total repair is given as under approximately:

Sl.No
Part No.
Part Description
Price (Rs.)

1.
MK172KS1U/SI2
COMPRESSOR


2.
DA62-00527A
DRIER
50



Sub Total
50



VAT 12.5%
6



Service Tax(10.3%)
21



Service charge
200



Transport charge
250



Gas charge
400



Total To Be Paid
927


( Rs. NINE HUNDREAD TWENTY SEVEN ONLY)

You are requested to kindly confirm on the above estimate , so that we could carry out the repairs.

Thanking you and assuring you of our best services.



Yours faithfully



Sabyasachi Jana


For Vision Cool Services












On Fri, Jun 25, 2010 at 1:57 AM, pratheep <[protected]@samuderaindia.com> wrote:

BP NO.[protected] DATED 20.06.2010
SAMSUNG FRIDGE MODEL NO. RT-23
IN THE NAME OF D. PRATHEEP

This has reference my various telephone call to your service centre on date.

Please provide estimate for reparing of my said Fridge immdtly.

Tks & Rgds,
D. Pratheep
Tel: [protected]



----- Original Message -----
From: pratheep
To: SAMSUNG ERMS ; support.[protected]@samsung.com
Sent: Friday, June 25, 2010 1:13 PM
Subject: Re:BP NO.[protected] DATED 20.06.2010


The Manager,
Customer Service,
Samsung India Electronics Pvt.Ltd.
Kolkata.

Dear Sir,

Sub: BP NO.[protected] DATED 20.06.2010
SAMSUNG FRIDGE MODEL NO.RT-23

This has reference to my subject complaint.

Please refer my complaint below and reply in the year 2009.

Again same problem started to my Fridge on 20.06.2010 and I loadged
a complaint to your Samsung Customer Care Centre.

After calling several times to your Service Centre M/s.Vision Cool Services
Service Engineer visited my house on 22.06.2010 and declared Compresser
not functioning to be taken to service Centre.

Again after calling several times, on 23.06.2010 at 05:15 PM they taken my machine
to their service centre for reparing.

On 24.06.2010, myself contacted two times, but they infmd engineer not yet
checkup the machine and they shall rvrt to me. But not recd any response.

Today (25.06.2010) again myself contacted them and understand estimated cost
for reparing will be Rs.1,600/- (One thousand six hundred). I rqstd them to provide
me a copy of invocie by fax, they agreed but not recd upto now.

Now I understand, if we purchase a Samsung product, each and every year
customer hv to face this type of problems mental/fisical and pay service charges
to your service Centre. Is it a business trick to your Service Centre or your cervice
engineers are not upto the level/qualified ?

You may please note tt the below charges has already paid by me to your service centre:

Date of Purchase : 04.04.2006

24.09.2008 - Paid Rs.1,193.00
18.04.2009 - Paid Rs. 809.00
03.07.2009 - Paid Rs. 83.00

Now again they insist me to pay Rs.1,600/- and also they infmd, if refuse to pay
this amount Fridge will not repair.

In this cirumstances, myself forced to plan to file a suit against Samsung India/Vision
Cool Service in Consumer court.

I would rqst your immdte necessary action by today.

Tks & Rgds,
D. Pratheep
Tel: [protected]



----- Original Message -----
From: SAMSUNG ERMS
To: [protected]@samuderaindia.com
Sent: Thursday, April 16, 2009 7:05 PM
Subject: RE][protected] & [protected]

Dear Sir,

This is very disgusting and shameful at your company end that i have launched a complaint having BP No:[protected] on 12/6/2010 that my refrigerator 375L RL-39WBMS is not working( Colling) Properly. My all milk products,vegetables etc are been spoiled.

I call customer care they say part of the Refrigerator is not available and this seems to me very unprofessional statement to me from your company.

I have also called to your Gurgaon office[protected] But of no use.

Kindly solve my problem. How Your company say that the part is not available in country when you have sold the refrigerator and if not i guess 13 days the part can be arranged from any where in this planet.

Looking forward for positive response

Regards,

Anuj Upadhyaya
[protected]

The drain arrangement provided on the airconditioner is wrong.It has resulted in spending extra money to fit an additional tray to drain out water.