Samsung India Complaints & Reviews

same for me within a year...

I bought a Samsung SCH 379 on 03/12/2009 from cariano telecom pvt. ltd. 6-e, kamla nagar, delhi-110007 which is an authoised dealer for Mobile Sets.a month later it had a problem wid its software and gradually stopped working.so i gave it to the service center in rajouri garden where the problem got sorted.but just after 15 days it again had the same problem and for next 6 months same procedure was repeated 5 times.the last time i gave it to a service center in rudrapur, i recieved the phone after 1 and half months later with the software and added mother board problem.its still not working and i am pissed off.
what should i do??...

Samsung India Enterprises/ Mobile Phone — Mobile Repair

15days back I had gone to service centre of Lajpat Nagar of Samsung for network problem faced in phone. They said they will change the mother board i said ok, when i took my phone back the phone was not even detecting the sim card. I gave the phone back and then after a day i took it again and tried to call but neither i was able to hear something nor say something. I went back then they did somthing and said it is fine now, when i came back the same problem arised along with it no song was ringing. I again visited they changed the mike of the phone and said now it is working. But the sitauation is still the same and now they say we have replaced everything we don't know what to do.

I don't know what kind of service center they are running, they don't know anything, customer has to visit 10 times to get one thing rectified. I have now even forgotten for what problem i gave the phone to them and 10 other problems have arrived in that. They are not trained properly just sitting to spoil the phone and torture the customer.

Now, nothing is working in this mobile. I request samsung to replace my phone ASAP.

Hi,

As stated above and as per the discussion, I have not received any kind of call from your concerned department till date.

Please take the same in serious manner as this is giving unnecessary sufferings.

Request you to refund my amount as I don't want to suffer any more and I cannot follow you guys too any more also I have visited enough times to your service center.

Regards,
Vineeta Arora
[protected]

What kind of services are you guys providing??

PATHETIC.. I AM SAYING MY MOBILE IS NOT WORKING AND YOU ARE WRITING ME A LETTER THAT TAKE YOUR MOBILE BACK. WHEREIN I HAVE TOLD YOU 100 TIMES THAT ITS NOT WORKING.

ON THE TOP EVERY TIME YOU GUYS ARE PROMISING THAT YOU WILL GIVE ME A CALL WITHIN 3 DAYS AND TILL DATE I HAVE NOT RECEIVED ANY.

ARE YOU GUYS GOING TO TAKE ANY ACTION ON THAT OR NOT.

samsung Mobiles Accessories — Not working properly

I have purchased a Samsung bluetooth earphone on 14th Jan from Navrang Shopee, Krishna complex, Amrai Road, Sangli, Invoice no. (Caw644), which is not working fine, voice is not getting clear from it.
with regards
Prashant Kumar
Prashant.[protected]@tatatel.co.in
[protected]/[protected]

Samsung — Issue is not resolving since 45 days

Ref: Complaint Number [protected] on before: 10th August, 2011

Dear Sir/Madam,

1. I have given complaint to Samsung Customer care for my Front Loading Washing Machine giving lot of sound. (I didn't remember exact date but it was on before 10th August, 2011).

2. After one week from my 1st complaint, local Samsung representative (S.S Associates, Kukatpally, Hyderabad) has came and told me that, washing machines should have to carry to Workshop and that person left.

3. After giving couple of call to customer care, another person came from the same company mentioned above, told me that, problem with "Drum" and has to be changed at Workshop. And given esitmation for the work around Rs.6000/-. And also told me that, "Drum has to be order to Samsung and need to be come from Gurgaon, once received tha Drum we will shift to Workshop"

4. After 9 days from last visit of service engineer, washing machine has taken to workshop by S.S Associates.

5. After so many calls (around 10 times) to S.S Associates and Samsung Customer care, Washing machine return back to my home. (16th August)

6. Wondering here is, machine has sent to customer place without working state. Machine sent to customer place without checking at Workshop.

7. I am calling so many time to Customer care and local workshop. but, my problem is not resolving...
Samsung customer center people always telling the same like " we are escalating the issue with our supervisor" and there is no use...

It's very wonder, Taking more than 45 days to resolve issue with Samsung washing machine.

Regards,
Vasavya Yagati
Ph: [protected]
[protected]@gmail.com

samsung c3212 — Defective Hand

I bought Samsung C3212 mobile handset six months back, this set hangs 10 to 15 times a day and problem while disconnecting. I gave it to authorized samsung repair center 4 times (3 times in Belgaum & once in bangalore). The service engineers every time told some issue with software and uploaded the software, and once they changed its pcb and returned next day. But the problem remains the same. I want its replacement. i am very frustrated. kindly help.
my mail ID: [protected]@gmail.com

We dont like samsung A.C becouse we Have taken It 40 day's Before It Does Not Work properly

I have made several Calls to the Customer Care Center of Samsung, Service Agency, Service Engineer of Samsung for no use even after 2 day's

samsung/1.5 ton window A.C. — BAD SERVICE

I have purchased a 1.5 ton Samsung brand window A.C. on 19.3.2005 spending Rs.18, 200/-. The dealer issued a warrantee card which says " warranty gives a comprehensive for all parts except plastic grill and filter for 12 months; and for all sealed parts for 60 months". When the A.C. has gone out of order during June, 2008, the Customer Care Centre of Samsung has entrusted the job of attending to my complaint to M/S G.Tech Services, Hyderabad which in turn took my A.C. for repairs on 9.6.2008 and delivered the same after 10 days and collected Rs.1331/- towards filling the coolant gas. The A.C. worked only for 10 days. Once again the A.C. was taken by the same Authorised Service Agency on 15.07.2008 and did not return it saying the Condensing Coil which has to be replaced, is presently not supplied by the Company as Samsung has stopped production of this part. When contacted, the Service Engineer, who is in-charge of A.P. says he will pay me the value of the unit after applying 44% depreciation and there is no warrantee for this part. I fail to understand :
-- the meaning of the word in the warrantee card"sealed parts"
--- when the company stops supplying the spares within 3 years there is meaning in issuing a warrantee for 60 months.
-- how a service engineer can decide the value of my prpoerty.

Even today the A.C. unit is with the Authorised Service Agency of the SAMSUNG .

I have made several Calls to the Customer Care Center of Samsung, Service Agency, Service Engineer of Samsung for no use even after 2 months

Samsung Window AC — Poor service & false commitments

I first made a complint on 7th April and the service engg picked up the AC on 8th saying the fault is bcoz of gas leakage, they returned the AC on 10 and the first time i switched on the AC it was not working, since 25th April till 30 the service centre kept on promising some engg would visit in 2 hrs but it took them 5 long days to pick the AC and now the compressor was gone, and they comitted to return the same on 2 ns may and today i am sitting on 3rd may every time i all customer care i get a comitment but no result.

I WISH SOME ONE AT SAMSUNG READS IT OR ELSE IT WONT BE TOO LONG BEFORE SAMSUNG BECOMES HISTORY

Samsung - Window Ac - 1.5 ton — No Service/reinstallation

Hi,

I'm having Samsung Window AC (1.5T). I've registered a complaint ( # [protected])almost a month back for the service of the same & also reinstalling the AC as it was not cooling properly.
I was given the details of the charges also for the same which I was agreed too. Now its been almost a month & whenever I call them up to check if some1 is coming or not. At first place they keep us on hold for almost 10 minutes & thereafter the usual reply comes that their executive will come tomorrow for the same but noone turned up so far.

Could you help me in this matter.

Thanking you in advance.

Regards,
CA Brijesh Gaba
[protected]

Samsung Window AC — Poor repair of AC

Sir

Since last 2 months the samsung is repiring the window AC installed in my house. 2 times they have taken the air conditioner to their works and atleast 10 times they have visited the house still they are not able to repir the air conditioner. While talking to customer care and service agencies they misbehave and give false commitment and we are helpless.

Please help in this regard.

thanks

LG (1.5 ton window AC) — pathetic response from customer care and service center

I have bought a 1.5 ton window ac (LG) on 03 march 09. On 23 jun 09 it stopped working. 25 jun 09 i have booked a complaint through customer care ref no.(s9c[protected] and i was told that i will get a call within 2 hrs. But to my surprise no body called me that day, so i called up customer care again and they gave me another number to call at. I called them up and they came in the evening next day and on inspecting the ac found that the FAN inside is broken and assured me that i will be replaced the next day.I waited for their call and the next whole day but no body turned up. someway i got their service mangers number (Mr. Purushotaman, chennai) and everytime i call him he assures me that he will call me back in 5 minutes but never calls me and when i call him back he says "oh, sir i am really sorry i forgot". The same episode is continuing and my ac is still unserviceable and nobody neither from the customer care nor from the service center is providing me the information. I request to replace my ac with a new one and i promised my self to never look at any of the LG products in the future and will warn other also from doing that.


Dev

SAMSUNG 1.5 TON AC — Company not providing service during the warranty period

This has reference to My BP No [protected] and Complaint regarding my split AC 1.5 ton bought in April 2009.

The AC is making vibratory noise from first day of purchase and from then I am raising complaints to samsung call centre and dealer for around 15 times.

Every time complaint, I got a standard answer that our engineer will visit you today, but nothing happened for last three months. I got feedback from Samsung call centre that my first complaint was closed on the basis of samsung engineer feedback that the house was locked which was also a false feedback.

After that rigorous follow up from my side, but nobody wakes up. I am only getting some calls from samsung various people that somebody will visit today, tomorrow or so on.

.

.



I won’t stop here and I will go to consumer forum and sumsung higher authorities as whatever written warranty provided by Samsung is null and void as nobody is acting on it.

Sorry for buying a Samsung product

Samsung/1.5 Ton Split AC — AC not working within warranty period

Sir
I had purchased Samsung 1.5 Ton Split AC in the name of Sanjeevani from Rohit Refrigeration company(34,Creek Row Kolkata-14) vide invoice no. RRC/09-10/0424 dt 04 Jul 09. Model Samsung AS 18NBXT2 Serial no. A234TZLS601165. It was installed on the shop on 05 Jul 09 but after few days found no cooling effect.Complain was registered by Samsung vide docket no [protected] dated 29 Jul 09. In the mean time M/s Rohit has checked that gas has released and they filled the gas. But again the same problem occured and service centre had removed the AC on 31 Jul 09 and delivered after repairing vide challan no. 1166 and certified no problem with the AC except gas leak and subsequently changed the pipe line and filled the gas Again the problem occured i.e. not cooling.Complain is lodged vide same docket no. dated 10 Mar 2010 and been asked for replacement of new one as it is within warranty period.M/s Rohit had checked and found problem of oil leaking from pipeline and declared that problem persists in the AC itself. Now I want the AC should be replaced by a new one at the earliest.How can a AC become inoperative after months.I doubt about the product quality of Samsung which they regularly brings to the notice of millions of customer via electronic media.Its really amazing how a company gives guarantee about their product and declares that they are the topmost company.They should feel ashamed of cheating customers.
I really want to take action against the company if they does not replace a new AC at the earliest which is within the warranty period. They are simply hampering my business for which I will seek compensation.
Sanjeevani
20, Currie Road Howrah-4
Ph-[protected]/[protected]

Samsung 1.5 Ton Window AC — AC NOT INSTALLED AFTER GIVING 5-10 REMINDERS

Dear Team

I purchased a 1.5 TON Window AC from Ghaziabad(U.P.) on 08-04-10 from Tirupati Distributors Vaishali-Ghaziabad.The address for the installation is Gurgaon,I asked to the shopkeeper to send the guy for installation but he suggested to call on SAMSUNG Service Centre No.for Installation,on 09-04-10 ,i looged a complaint for installation & they provided me the BP No.[protected] & the as per the customer care executive the AC will be installed in three days & also he gave me the assurance the Intallation team will call before coming,but today is 14-04-10 & still the AC is not insalled.

I called thrice on 13-04-10 to the call centre always the customer care executives said the the Installation team will call in half an hour & in evening he gave me the mobile no.of Service Manager [protected] but the same no was not answering always It was ringing but no one was ready to give the Proper response.

I suugest to all the customer don,t rely on customer care executives.

Kindly help to resolve the issue.

Thanks & regards

Muni Pradhan

Samsung 1.5 Ton Window AC — Poor service and response

09 April 2010 (15:40 hrs) : Reported no cooling by Window AC
10 April 2010 (pm) : Some one came to check
11 April 2010 ~1800 hrs : Two persons came and took away the AC to bring
back the AC the following evening.
12 April 2010 : Nothing happenend.
13 April 2010 (10:00 hrs) : Called [protected] to complain; was promised
AC back by 180-0hrs that day.
14 April 2010 (10:00 hrs) : Called Kaiser Electonics (Samsung Authorized
Service Centre); promised a call back. Nothing
happened. Called [protected] (pm); was given
Manager's number; I called; was promised a
call back. Nothing happened.
15 April 2010 (10:00 hrs) : Called Manager's number (10:45 hrs); she let me
talk to someone, who promised to call back within
half an hour. Nothing has happened till now, i.e.
16:15 hrs.

There seems to be no end to this. What kind of a customer service is this?
I am deeply disappointed.

16 April 2010 (15:40 hrs) : Reported no cooling by Window AC
17 April 2010 (pm) : Some one came to check
18 April 2010: Nothing happened
19 April 2010 ~1800 hrs : Nothing Happened
20 April 2010 : Two Persons comes and take away the AC.
21 April 2010 : Nothing Happened
22 April 2010 (10:00 hrs) : Called (Samsung Authorized
Service Centre); promised a call back. Nothing happened.
23 April 2010 (10:00 hrs) : AC comes installed, i.e.
24 April 2010 (10:00 hrs) : AC again given no Coooling Problem, call the customer care i.e.
25 April 2010 (10:00 hrs) : Nothing happened.
26th April : one person comes and reported again gas leakage problem and required to took again to service center.
27th april : nothing happened

lets see when this matter will finish, i am totally agree with another guy, requested other not to buy this product

SAMSUNG 1.5 TON AC — Poor Service

I have purchased Samsung 1.5 TN AC five months back. I have reported a display problem in the AC on 3rd July and yet to have any service engineer visiting my place. I have given four transaction no so far for the complaint.

Transaction No.[protected]
Transaction No.[protected]
TransactionNo.[protected]
BP No.[protected]

I have given complaint for display problem in my split AC on 3rd July and today is 21st July and am yet to get any service engineer visiting my place. I have been constantly in touch with the Customer Service No.[protected]/[protected]. I spoke to the so called senior folks in the customer service line and they assured literally everyday starting 3rd July that some engineer will visit my place. Also I have given complaints via this email product support and you can see that I already have four transaction number given without any use. I want the product to be changed immediately since in the past five months more than 4 times the issues have in the ac

samsung / window ac — service poor

I had registered a complaint with Samsung regarding my 1.5 ton Window AC which got conked off.

10th Aug'10:
Complaint registered vide complaint number [protected] on 10th Aug'10.

12th Aug'10:
Service Engineer visited on 12th Aug'10, identified some fault and told he'll be back with some spare part.

16th Aug'10:

NO RESPONSE TILL 16th Aug'10. I again called up customer care number :[protected] and was told that my complaint number [protected] was mistakingly noted for SPLIT AC and now its been corrected to Window AC and that the service engineer would attend to it shortly. Service engineer visited our house and again wen't back without repairing the A.C.

23rd Aug'10:
I again called up the customer care and requested them to send some engineer to rectify the complaint and was promised that engineer would attend to it by 23rd itself.

24th Aug'10:
I called up customer care again just to get a reply that my request has been re forwarded and will be resolved 'soon'.

Is this the service quality of so called world leaders in electronics!!

Samsung — Not provide service in warranty period

Dear sir,
My last date of warranty is 24/7/2011 when i went to samsung gallery they told that my mobile is out of warranty period. So pls give responce

I have purchase samsung W299 Topgun on 04.07.2009 from ganpati mobile shop no g-17-18, Sriram Tower Ashok Marg Lucknow. This set is not working and Hangs many times, now it is in repairing in service centre. I think i am wrong to purchase this mobile set.

samsung toch phone — order not received

placed an order on mphone for samsung mobile touch screen on 22ns december with book club and received SMS on[protected] that order is processed noOGA[protected] but till dt not recived my card was debited for Rs9498/

Hi Sir,

This is Regarding my Samsung Mobile i bought this mobile on 30 dec 2009, and its only been 6 month i am facing issue with touch screen its not working, kindly help me the next action i should take from my side.

Thanks and Regards

Mukesh Singh

samsung-corby — poor touch screen performance

very difficult to type a message, when we press a digit the side one prints or comes a blank or automatic letter comes by itself. even scrolling a contact takes much time.

DEAR SIR/MADAM,
MY SAMSUNG MOBILE MODEL GT S3653. NOT WORK IN THE TOUCH SCREEN.MOBILE PURCHASED ON 4 MONTHS LATER. SO PLS HELP ME.



THANK YOU

I have bought Samsung SCH-F339 in April 2011 from Irla, Now in Nov 2012 my touch screen is not working .... Any suggestions ??

To,

The Concerned,
Samsung India,

I have been a loyal Samsung customer for almost 7 years now, have used several products of your esteemed badge and never faced problems earlier the way I am getting tortured at this moment, I just don’t have words to explain.

I purchased Samsung Note3 Neo (SM-N750) about an year back. From past 4-5 months, touch screen feature stops working intermittently. I have visited authorised service centre (Nehru Place) twice to have the issues resolved. During my last visit I requested them to rectify the problem once in for all, but every time I am given the story about moisture getting into the phone (** To my surprise this was told to me even during peak summer weather).

This is 3rd time my phone is having similar problem. Let me mention, I use genuine mobile cover suggested by Samsung Showroom Consultants hence there is no question/probability of moisture or water getting into the machine. Before approaching your service centre I have tried all possible ways to get rid of the issue, did factory reset 4-5 times, taken out battery numerous times, kept the phone off for hours but all in vain.

Request you to resolve this concern without further delay. If there is moisture getting into the phone, what did the workshop do during my last visit to prevent it. There has to be some design/manufacturing fault as this is happening ONLY with my phone, all my family members are using Samsung but no one else is facing such issues. Samsung service centre has failed to analyse the real cause. I strongly demand the change of phone or else resolve this problem forever.

I have trust on parent company and that is the very reason I am writing this email. I am looking forward to get permanent solution to this trouble, if not, I may be forced to escalate the issues to Samsung Korea. I am genuinely hoping that situation with not arise.

FYI :
Model :Samsung Note3 neo (SM-N750)
S/N :RF1F32VFAEV
IMEI number :351665/06/511585/4

i have a samsung c3212 mobile phone. some days earlier some of my friend give password on my phone in password protection section. Plz give me the write passwod plz. plz send this password to this email send.[protected]@gmail.com.

I agree. Service quality is very poor

its the same with me have complaint them since last 10 days nothing happened

Samsung AC — Insensitive after sales service

i m from delhi. i bough an AC few days back. But within 5 days, it started showing its colour...there was no cooling at all and it become even worst under afternoon sun to sit with it...

i complained to the costomer service and it showed up the very nexxt day...their enginers came, check with those unfaithful instruments and declared their is no fault in the machine and its ok...i protested and asked to let me call their branch head, i talked to him and he assured me that he will be sending to me some other person with some other instrument to chek it and not to care about it, but even after one week has passed and numerous complaints were lodged but to no avail. ...i tell u this is the worst kind of service i ever seen, no reply, no after sales services at all, , , , , , , , , , , , it really degrading of a consumer which other wise in the Ghandhi's words shown as a god to them...

This is one of the worst phone from samsung .

when i play sonys from memory card .the person who calls to my number will get not reachable .
but from phone memory it works fine.

Please help me

samsung SCH-F219 — faulty product selling.

Company sell faulti product like Samsung SCH-F219 CDMA handset. In which this mobile turn off automatically/at the time of any application is becoming to run. for ex. in my handset if i started FM RADIO then the handset switched off automatically.

this model has not only the above complaint while talking on mobile message book also doesnt work.music player doesnt minimise.

hey man, how can I do the master reset in this phone? I got it locked and I can't unlock it. Help me please

Samsung — faulty product sold

I purchased samsung 1.5ton split on 14th feb 2009 and there were noise from the indoor unit so i complained

service engg came and serviced after a week and immediately after that the fan blades broke in to pieces and its now 16th march 2009 no progress for a replacement.

toll free customer care is hope less.

My experience for the last 4 weeks has been dismal. Samsung engineers do not respond and will not come for repairs. If you live in Bangalore, do yourself a favor and do not buy a samsung product. Despite what all these stores..Girias..Pai..Viveks..Adishwar say - there will be no repairing your samsung mistake.

SAMSUNG SPLIT AC — Faulty Product sold by Girias

Hi,

I bought an Samsung split AC on 1st May 2011 in Girias electronics, Tambaram. It didn't work from the first day of purchase. I called Girias, Samsung service centre and also Samsung cust care. No one solved the issue till now and girias is not taking back the AC. The worst part is no one is taking the responsibility. Don't ever buy a product in Girias as they never care for the customer once the product comes out of the their store. But I will never leave them. I am going to register a case in consumer court against Girias, Samsung service centre and Samsung.

Thanks,
Arun
[protected]

i sent my compliant on[protected].but no reply. this is reminder for u take action immed.or i will take legal action against u

Samsung — Mobile dead within 1 month

IHi Team,

I have purchase Samsung mobile model no. S5200 on dated 17th July’2010 from Alfa Electronics (Vile Parle – W) but on 15th August’2010 the mobile was completely dead, I have call Alfa Electronics but they said to visit nearest Samsung service center so I have visited to Fraslin Tech Care Pvt. Ltd. (Samsung authorized service center), Mira Road – East on their request I have submitted my cell phone with them as per work order no. 1637 on dated 17th August’2010 and they have confirm to collect the same on 28th August’2010 but when I visited there again on 28th August’2010 they said mobile “mother board” have some problem and it will again take 10 days so please come on 5th Sept’2010 and even that’s not confirmed.

I try to contact Samsung call center to lodge official complaint but Mr. Madhusudhan said it’s not under our area, so please contact Mr. Rahul but when I tried to contact Mr. Rahul’s cell phone was switch off till date but after calling again and again they taken my complaint as per Ref no. [protected] and ensure me that customer care executive will call me but till date I have not received any call.

I hope will get justice.

Regards,
Anup Varak

I met with the management team at mobileInnovate, reached at their website, www.mobile-innovate.com, about creating a mobile engagement strategy for our company. Their CEO, Rick Chandler, has absolutely ZERO experience in this industry and struggled to identify event the most basic concepts having to do with mobile, engagement, loyalty or technology for that matter. It looks like he's a glorified reseller for Relevance Media, which appears only to be a database management company. VERY disappointed and wasted a lot of our time.

SAMSUNG 1.5 TON AC — poor services

DEAR SIR,

I HAVE COMPLAINT FOR MY AC WHICH IS NOT COOLING ON 3rd APRIL.....SAME DAY EXECUTIVE VISITED AND SAID THAT NEXT DAY WE WILL PICK THE AC TO THE WORKSHOP AND REPAIR IT AND WILL INSTALL AGAIN BY NEXT DAY.

AFTER THAT I HAVE CALLED SO MANY TIMES TO CUSTOMER CARE...ALWAYS THEY SAID.THAT WE WILL PICK THE AC....TILL TODAY NO ACTION HAS BEEN TAKEN...AND I ALSO CALLED THE SERVICE CENTER IN NOIDA AND THEY ALSO SAID THE SAME....BUT NOTHING HAPPENED.

SAMSUNG SERVICE IS SO POOR THAT I AM REALLY FACING VERY PROBLEM.

KINDLY SUGGEST ME WHAT TO DO.

SAMSUNG COMPLAINT NUMBER :[protected]

Window AC — some problems are there.

window ac not working problems created.
add:
GOWARDHAN VATIKA
156 COTTON STREET
KOL- 7
NEAR SATNARAYAN MANDIR
SONAPATTI