Samsung India Complaints & Reviews

I purchased Samsung Pixon M8800 handset on 23 - Dec - 2009 with one year guarantee. after three months camera shutter stopped working. i gave it to the authorized service center ( Shop No. 35, Sec. 31, Gurgaon, Haryana) on 26 - May - 2010. Since then i have been calling them daily but they haven't repaired it still. I have also visited the center thrice but with no result. i have spoken to the call centers, the director of the haryana samsung service center ( Mr. Gaurav), manager of gurgaon service center, but they all maintain the same policy of post - poning the work. i have got fed up with the bad customer care service provided by samsung.

We bought a Samsung LCD TV from Ezone, Central Mall, Indore on 30th May'10 and post which have made 5 requests to ezone and Samsung botrh to install the Television, however havent recd. anyresponse and action from their end. Its been 17 days and none of the company bothers to even act upon the request made.

Its the secong bad experience that we had with Ezone Central Mall, Indore. Also, Samsung as a company is showing no responsibility towards the service that they are liable to provide.

Samsung is cheating consumers..their customer care is pathetic and useless and their service centers care least about the customer care and satisfaction. I am trying to find number of a single person from Samsung company with whom i could complain about the issue i am facing with my mobile just 1 month old getting repaired from last 15 days but of no use. When you call their customer care no. they just tell we have noted your complaint and someone will call you soon. In last 15 days i have called 10 times, but i have not received a single call till date..have written on email but just auto response ..now i am in a fix how to get my mobile repaired....

I purchased Samsung Corby PRO Mobile Model B5310 on 15 April 2010. Battery is not running for more than 7-8 hours in a day.

It’s more than 10 days when I gave my mobile for repair in Noida Service centre and still no update from them.

It's really a very bad experience and would never recommend to go for Samsung products.

Sir,
I would like to bring your kind attention toward the bad services provided by samsung service centre, jabalpur.
On 24 may i have submitted my samsung set M200 for solving the problem of auto on off. on that day they have estimated the amount of Rs.275.00. But till today i.e on 16.06.2010, the problem of my mobile hasent been solved & now they are demanding Rs.1753.00 with no warranty.
many of the consumer are suffering from the sme problem.So , please take some strict action against ALFA ENTERPRISES, JAIN TOWERS, JABALPUR

Yours Faithfully
Shashank Agrawal
[protected]

Dear Sir/ Madem,

I have purched above CDMA model with MEID A[protected]D510.

Now this device is automatically get power offs in ideal condition (ie when not in use eg not calling/not playing the games etc) and this power off time is not fixed. Also when this I have press the power buton to swith on the mobile then the mobile can't Switch on, But when i have removed the battery and reinsert battery and press power button to on mobile then its power ON. I have lready done the 'Master Reset' command on the device present under setting-reset but no improvement found problem is as it is.

A SMS from TA-Samsung in which quiry number given is BP No. [protected]
but after than no reply from Samsung/dealer.

This problem is more frequent.

What should I do?

I lost my samsung corby pro on 24th may 2010. can any one help me to get it back with out police complaint. any softwares available to find lost mobiles?

IMEI no is:


imei [protected]

Please help.

We hv purchased an "AIRCONDITIONER SUMSUNG AS24UAXTL" from ANMOL ELECTRONICS situated at 1/1 B.T. Road, Dunlop Bridge, Kolkata-700 056 in favour of SIGMA SUPPLY CHAIN SOLUTIONS PVT. LTD. on dated 30.12.09 vide Invoice No. ANM/06316/09-10. But after few months it is giving us very my trouble & its compressure not working properly. Every time we hv made a call to serivice center but no body bothered to visit the call.

Request u please look into the above matter & do necessary action ASAP.


Thanx & Regards,

Tapan Chakraborty
Sigma Supply Chain Solutions Pvt. Ltd.
Kolkata
M-[protected]

Dear Sir, I am constrained to say that after repeated request over telephone to the authorised samsung service center at Semilipada, angul, phone no[protected], my microwave is yet to be repaired after one month, which is causing me lots of inconvenience.
I request you to look in to it.
Dr. shanti panda,
Qr D-31, Nalco Nagar, Orissa pin 759145
phone[protected]

My samsung mobile phone was not getting charged so I had deposited my mobile in the samsung service center for repairing. they told me they will have to replace the motherboard, so I deposited it there on 24th May, 2010 at 'Tele Care, Samsung Authorised Service Center, Civel Lines Allahabad' and the concerned person was some Mr. Harpreet. My complaint ID was WA[protected]. They kept my mobile for 22 days and then said that please go to Okhala New Delhi and get the motherboard changed. I say what is the use of having a service center in the city when I have to go to delhi for repairing. Please help me out in this matter. My email ID is [protected]@gmail.com

Dear Sir,
My Name is G.V.V Prasad. I am a Business man. I have purchased 4 AC’s with 1.5 ton capacity on dated 02/06/10 on behalf of Sri Lakshmi Sainath Plaza, Payakaraopeta, and Vishakapatnam Dist.
But One is not working at all from 08/06/10. I have lodged a Complaint on 09/06/10. My Complaint Number is: [protected].
But until now I haven’t received any service from your company executive. My Anguish is towards the problem I am facing from the service your company is providing. As a Business man I am not free to look after all these issues at all the times. I am totally not satisfied with your service.
Even now I am mailing to provide the best service to the customers. Note that Satisfactory of the Customer makes you Pride.

R/SIR
I SUBMITTED MY L700/ 3G SAMSUNG MOBILE HANDSET FOR THE REPAIR.
SIR I PUT OFF THE MOBILE FOR THE CHARGING ,AFTER SOME TIME IT WOULD NOT TURN ON .
I WENT TO THE CYBERNETICS WHICH IS THE AUTHORIZED SERVICE CENTER ON THE INTERNET . THEY ASK TO LEAVE THE MOBILE FOR A DAY,IN THE EVENING ,HE TOLD ME THE PVR IS BURNT , THIS PART WILL COME FROM THE INDORE VIA COURIER IN TWO DAYS OK, BUT THEN TILL DATE I AM WAITING...

This is with regards to my mobile handset Samsung Corby SCH-F339, CDMA. Two unsupported files named Dev Icon get created on its own. Can you let me know the reason for the same & the precaution for the same? Also, please let me know if it is a virus.

the samsung lcdtv was booked thru an online website cafegadgets.com on may 13 by my brother who stay in southafrica as a gift worth 40,409/-.the tv was dispatched on may20 from gurgoan,haryana to dibrugarh,assam.it reached on may28.but when we switch on the tv the screen inside found totally cracked.from outside the look was very good.
we informed the same to cafegadgets,tata aig(insurance policy),samsung.the cafegadgets took till date to sort out the matter and finally telling to send back tv with our own cost so that they will sortout.if we send the tv by courier is they any gaurentee that the damaged tv wont get damage again since its very far away from assam.

we r not milliniors to throw the money for buying a new tv,or baring thousands of rs/- for courier charges.the cafegadgets r at gain side we r at loss side.they r playing with us.

pls do favour for us.we r demanding for a new tv or refund amount.our mail-id is :[protected]@yahoo.co.in phhone:[protected]

POOR CUSTOMER SUPPORT SERVICE


1. I had purchased Samsung LCD TV 26” model no. LA 26B450 component Sl no. 12563IKS 600101 N on 30 Jun 09.
2. The TV was working fine till Jan 10 and thereafter it developed some problem. On several occasions when I tried to switch it ‘on’, it never switched ‘on’. I initially thought this problem might be due to old battery in the remote and got the remote controller cell replaced, however the problem remained intermittent. In Mar 10, the problem aggravated as after trying hard to switch ‘on’ the TV, I was unsuccessful. Trouble shootings suggested in the manual were tried but all in vain. Finally I called up your service centre (Astha Service Centre) and a service engineer turned up at my place in Mohanbari in Mar 10. He conducted soldering work on the circuits but the problem remained same. Hence he zeroed down on the main PCB confirming it to be unserviceable. He promised to get back with new PCB within two weeks.
3. In the mean time, due to service exigencies, I was out of Station for a month. On my return I enquired the service centre on the progress of my case and I was replied that as I was away, the complaint had been closed. Further I was asked to re-register the same, which was registered on 17 May 10 vide WA[protected]. I was told that as the required PCB was not available as confirmed from previous correspondence so a fresh demand for same had been put, which may take another week. I did not get any response from the service centre even after a week and so I called up Mr Ritik Das at the service centre who confirmed that the demand had been mailed to his Headquarters in Guwahati. After 3 days I again gave him a call and he told me that as the item was not available with Samsung, he will discuss the case with representative of Head Office who was visiting from Guwahati. However I never received any call from him.
So I again called him up and he replied that Samsung Headquarter may give some commercial solution to my problem and they are waiting for approval from Head office for the same and problem may be solved by replacing the set itself, however no solid solution and no deadline was given for the same. I waited till 02 Jun 10 and by this time I was literally tired with the kind of response I was getting from your representative. After great persuasion and heated arguments with the representative, finally I could manage the contact no of Mr Debnath ASM Samsung Guwahati, to whom I gave a call on 02 Jun 10. He told me that he was not in office, though remembered the case and had already forwarded the request for approval from his Head Office. I waited eagerly hoping that person whom I had talked may be responsible person. However till 07 Jun 10 there was no response from the service centre. By this time almost a month had passed for my second complaint, so I called up Mr Debnath who did not pick my call and then I called up Mr Ritik who replied that the shipment of the required PCB had been received at their country office in NOIDA, but he was not clear to what action the company might take now, and no time frame was confirmed by him for solving my problem.
4. Through out the episode I was neither given definite time/PDC for the rectification of the fault nor service centre tried to contact me. I am serving in Indian Air Force and hardly get time to run after such petty things. Still I was forced to stop my primary job and kept contacting your service representative time and again. Above all the response from them was Luke warm lacking solid answer. They tried to make a fool out of me and mockery of the system in place. I am a patron of Samsung and all my home appliances ranging from TV, Freeze, AC etc are of Samsung. In view of the present response and ill treatment from the service centre I’m forced to rethink my loyalty towards Samsung. Now onwards I shall prefer not to buy products from Samsung.
5. Keeping in view the pathetic service rendered to me and delay in rectifying the snag which still remain unrectified for the last 3 months.
6. The ASM Samsung Guhati had promised me that by 15Jun10 he shall get the part to be replaced and get the TV rectified after great persuation and lodging of compain online, however today when i am trying to conatct the ASM guhati and samsung service dibrugarh their phones are switched off and no body is responding.
7. I hope through this forum i shall get some feedback from the SERVICE center of samsung which has been in deep slumber since long.

Dear Sir/Madame,
I brought samsung washing machine model WA-78K1/LTL on 04-03-07.
A month ago we faced some problem regarding tub in the machine as it was making noise and a crack was visible. After complaining to call centre a engineer came and asked us to change tub for which we agreed. As per him, it wud be available in next 2-3 days. Since than we have been constantly calling call cantre, all in futile. A week ago we got a complaint number [protected] and a visit from engineer and assurance that it will be rectified in 2 days. Since than we have been making calls to call centre all in vain. Also, when i made a call to one of the authorized centre (phone no.[protected]/3636) person on the phone told me that since he nor company has broken the tub, they are not responsible and so i cannot pressurize them( to be noted after one month). Please advice and guide what we can do in such a situation. We are facing trouble as we have house full of guests.

Regards,
Pankaj Jain

Model No. PS50B450
Service Complaint No. [protected]
Logged in Bangalore, India

I am deeply disappointed by the quality of this high-end plasma tv, and disgusted with Samsung's poor service standards and customer focus.

I recently (January 2010), bought a 50" plasma tv from Samsung. It is PS50B450 model, and the sales guy insisted its a hotselling model.
In 3 months, some circuit inside konked out, and I had no video, only audio. Their service centre was always busy, and I managed to complain to the service centre after 2 days of trying (through another local Samsung engineer).

The next day, the engineer came, and inspected the set, and diagnosed some circuit problem, which needed replacement. He promised a revert the next day by 12:00 noon.

I waited till 4 pm the next day and them called this guy up, who gave me the number of another person (Mr.Devaraj). He took some more time, and promised to get back the same evening. Not surprisingly, he didn’t.

I called him the next morning and he said that there was no part available, and they were trying to replace the set! I was ok with that, since the set is new, and under warranty. But then, no news.

I called him the next day and was told, to my surprise, that no set is available! Apparently Samsung doesn’t make this plasma model any more, since their focus has shifted. I remember asking this very question to the Samsung salesman who sold me the set, who had glibly lied about this.

This man then suggested that he will try to repair some more, or else, get me a refund! The clueless service guys kept coming and tried the SMPS replacement, followed by the motherboard, then the display. Since these parts had to be shipped in, each of these steps needed 3-4 days wait. What was most appalling was that after so many promises, they got the wrong part for the display!!! Needless to say, nothing worked!

After this fiasco, Mr.Rangaswamy, the manager promised a replacement. 8 days later, still nothing. I found out from the dealer that the same set is available, but Samsung couldn't get hold of it! They just didn't try, and started giving me all their rules (customer service is not one). They then promised a fresh piece from their warehouse (I don't know why this wasn't tried earlier) only to come back with the news that the model is not available.

It is now 5 WEEKS and I am sitting with this expensive piece of glass on my wall, which is now being used as a mirror. No proper service, no accountability from Samsung. I am not interested in a refund, I want a good plasma tv. Sadly, I don’t think I’ll get that from Samsung. I only get promises, no delivery. Obviously, satisfying a customer is NOT a priority for Samsung India.

I am planning to take this up with my lawyer, and the media, for I have no faith in Samsung. It doesn't care. I have 2 Sony tv's, for 10 years+, and have had no issues. This is last I will ever buy a Samsung, and will make everyone I know aware that this brand must notbe trusted!

I had purchased Samsung Air Condtioner Model No. 18wka from M/s Samsung Exclusive, Roop Nagar, Delhi -110 007 on 27.07.2007. Since installation, the A.C.was giving problem. No. of times complaints were made even the Technician charged the visiting charges but the problem is still exist. Now the Compressor is giving problem . mThough the machine was taken out by ur service centre and put it back on 07.04.2010 but compressor is not cooling and some time it do not start or take time to start.ur service centre people are vwery hopeless and they don't bother about the consumer. Hence this complaint is on line.
If I do not hear immediately or my complaint is not resolve than I will take the legal action against the dealer as well as the Company for which both o[censored] will be liable.
H K Gupta
[protected]

respected sir,
i have a sumsung mobile model code s3500i.i purchased this mobile on date[protected]..after completion of 1 month i m facing so many problems in this handset and was also giving in service station and they told me that the handset having a software problem..after again a few days when a service station return me my handset and they again told me this time you will not face any such a problems but again i m face a lots of problems in my handset so again i was came in service station on date[protected] and again i was complening about that and again they request me we will soon sort out this problem but after a almost completion of 1 month[protected].. they return my handset..after using again a few of moment i was facing again a problem ...so again i was going in service station[protected]...to[protected]....result same my handset again dead....so plz sir tell what can i do for that...becoz sir i have a indiviual mobile and i m astudent and also i m facing problems becoz my family leave far for me ..and i m not make any contact with my family...plz sir help me.....
thanks
yours
RITURAJ SINGH
CONTACT NO. [protected]
HANDSET CODE- S3500I
COMPANY-SAMSUNG INDIA
IMEI NO.-[protected]
BATTERY CODE-YA1Z116GS/4-B
COST OF THAT TIME Rs. 5,000

I HAVE LOST MY MOBILE PHONE (CORBY PLUS,GT-B3410).ON THE DATE OF 12 JUN.MY IMEI NO -[protected].TAKE NECESSARY ACTION TO MAKE THE HANDSET USELESS.IF NECESSARY PLZ CONTACT ME -[protected].
MY NAME IS-PRANJAL KALITA...

Dear Sir,

I bought a Samsung 1.5 ton Split A/C-18 NB with Everest Stablizer on 28.02.2009 at SRI KUMARAN & CO, 37-C Velachery Main Road, Vijayanagar, Chennai-42.
.
Since water was leaking and A/C was slow and some times switched off automatically, we have on 04.06.10 made a complaint to you. You have registered our complaint and gave Complaint registered no. BP No.[protected]. After 2 days one engineer visited our house and checked and informed us that the GAS is completed and has to be refilled. After that we have made several calls to Cell No.[protected] and also to [protected]. Till today no engineer has attended the complaint. In this regard, kindly let us know:

1. Is Samsung a local company ? Is there not sufficient Engineers to address the problem. Is it such a poor after Sales service from Samsung.

2. Not even 1 1/2 years have completed from the purchase. How come the GAS will be over. I heard from many of my friends that for them even after 10 years there is no Gas filling problem. In that case, is this the manufacturing defects. If so , I need to be solved the problem with no charges from you.

3. In my house we have many products from Samsung viz., Samsung fully automated Washing machines, Refrigerator, Window A/c apart from Split A/c, 32 inch LCD TV, DVD Player and even Samsung Desk top PC Monitor. Due to your poor service, we are thinking of migrating to other reputed company for our future purchase instead of Samsung.

Kindly respond to this mail.

With Regards
Shankar