Samsung India Complaints & Reviews

I want to share my worst experience of my new samsung air conditioner, recently i bought a new Split Samsung Air Conditioner model no.AS-185TKA (5 Star) (1.5 ton) of Rs.29,800 from SARGAM Electronics(Authorised Samsung Dealer), 155, Kapil vihar, Pitam pura, Delhi-34 on 01/04/2010 (invoice no.SP-26) and get it installed within one week. It is not COOLING properly since the date of its installation. I called up the customer call centre and lodged a complaint and within two days a service engineer came and told me that there was some problem with gas leakage & next day he refilled the gas and air conditioner starts colling. But after two days its not cooling again. Then I have called the customer care again with same BP number i.e. [protected] & lodged the complaint. Again one engineer came & refilled the gas again & told that there was some problem in the cool wire and after one week they replaced the same. But after 10days, it is not cooling again at all. Now I am fed up with this samsung a/c. I want to replace my A/c or return my money. I want to know that if new product is not working properly since its installation then why the company is not replacing the product instead of repairing its parts. I think that they should have to change the product & issue the new one.
In view of this complaint, I would like to request you to please resolve this issue & issue necessary direction with regard to replacement of this Air Conditioner.


Regards,
Aman
[protected]

I purchased samsung corby pro (bt5310) one month back and i have started to face some really ridiculous problems.

1. I am not able to see my contacts stored in SIM card. It shows that I have 200 contacts in memory status but I can't see them.

2. I am not able to surf internet too, as it asks me too install java plugins. When I try installing it through the provided link, I am not able to do so.


Please suggest what to do. I am not able to reach their customer care no as the IVRS system is really pathetic.


Thanks

since yesterday, the upper apartment of my Samsung refrigerator which is a defrost one, gathers and accumulates ice very fast and makes that part not suitable to store anything.

model no- 0462 RT26M
SERIAL NO- 04624ZAS300202-W

ADDRESS- KABI ROUTRAY
N-3/282, IRC VILLAGE, BHUBANESWAR, ORISSA.
CELL NO- [protected].

I had purshased one Samsung2onW619 mobile handset on 03/02/2009 for Rs. 14855/-. from Reliance Webstore Ltd., East Patel Nagar, New Delhi. My handset got damaged in June'09 and I had shown it at Samsung Authorised Service Centre at Paharganj - Bharat Communication. The concerned person told me that they had forwarded the request for the parts required for repairs and had given an estimate of Rs.3000 - Rs.3500/- which I had consented for. After repeated followups & personal visits for nearly 6 months with the service centre & with Mr. Bharat Bhushan , Service Manager of Samsung with Mob. No. - [protected] , I was told that the parts has not come from the company and I was asked to go to Nehru Enclave service centre of the company. I had given my handset for repairs at Samsung Service Centre, Nehru Enclave , New Delhi on 30/01/2010 to Mr. Vineet, Service Centre Manager. Next day an estimate was given for around Rs. 6000/- for repairs and after a week the estimate was revised to Rs. 13000/-. When spoken to some senior executive Discount of 50% was given on the estimated cost of repairs. And now inspite of repeated followups & calls to him my handset has not been repaired till date even after 5 months has elapsed for non availability of parts. Now no response is given from them. My calls are also not being attended.

I had bought the Handset of Samsung for the 1st time thinking of the Brand Image of Samsung and other electronic gadgets of Samsung which I've been using for last 10 years. But I had not anticipated that Samsung which is a world renowed name is now not bothered for after-sales-service or customer satisfaction. I've been using / used mobile handsets of other companies namely NOKIA, LG, SPICE and I find NOKIA is the best for QUALITY & AFTER-SALES-SERVICE.

Is it worth buying such Branded Products with such high prices with no after-sales-support.

Request you if the consumer forum can help me in getting my handset repaired or alternatively the company replaces the handset.

Vicram Maheshwari
[protected]
[protected]
email - [protected]@gmail.com

Hi,

This is to inform you that I bought a New Samsung Refrigrator on 12th May 2010 worth rupees 18000. Now when it was delivered to my address the dealer said that the Samsung Engineer will come for the installation. The engineer came to check and said that your refrigrator will be replaced since you have received a faulty one. And the entire process will take almost 15 days. But it has been 25 days now since i am chasing with Samsung to get the replacement but whenever i call them they say that we are arranging a call back for you but i have not received a single call from them in last 20 days. Kindly help me to get it resolved since it has become a pain in neck to chase Samsung for the replacement of my refrigrator.

Regards,
Ankush Hora
M:+91-[protected]

The Manager,
Customer Service,
Samsung India Electronics Pvt.Ltd.
Kolkata.

Dear Sir,

This has reference to my below mail, but not recd any response frm your side upto now.

Just now I have received a estimate for reparing from your service Centre which is given below
for your ready reference.

I need your immdte response to this case.

Please contact your service centre immdtly and arrange repairing of my Fridge without
any cost to me.

Please note that my name and complaint number wrongly shown in their estimate.

Tks & Rgds,
D. Pratheep

EXCLUSIVE SAMSUNG SERVICE CENTER
VISION COOL SERVICES

2, New Taratala Road, Kolkata-700088

Tel.:[protected]/76 [protected]@gmail.com





25/06/2010

TO

D PRADEEP

127 NABALIA PARA RD

KOLKATA :-08



Sub : Estimate of repair of Your REF



Dear Sir,

This has reference to your complaintno:-[protected]dated: 22/06/2010,bearing,Modelnumber:RT23HVMS1/XTL,SerialNumber:01114ZAL301425Y. In response to the above call, please be informed that we have inspected your unit and certain parts are suspected to be defective and need replacement for. The detailed estimate of the cost of parts and total repair is given as under approximately:

Sl.No
Part No.
Part Description
Price (Rs.)

1.
MK172KS1U/SI2
COMPRESSOR


2.
DA62-00527A
DRIER
50



Sub Total
50



VAT 12.5%
6



Service Tax(10.3%)
21



Service charge
200



Transport charge
250



Gas charge
400



Total To Be Paid
927


( Rs. NINE HUNDREAD TWENTY SEVEN ONLY)

You are requested to kindly confirm on the above estimate , so that we could carry out the repairs.

Thanking you and assuring you of our best services.



Yours faithfully



Sabyasachi Jana


For Vision Cool Services












On Fri, Jun 25, 2010 at 1:57 AM, pratheep <[protected]@samuderaindia.com> wrote:

BP NO.[protected] DATED 20.06.2010
SAMSUNG FRIDGE MODEL NO. RT-23
IN THE NAME OF D. PRATHEEP

This has reference my various telephone call to your service centre on date.

Please provide estimate for reparing of my said Fridge immdtly.

Tks & Rgds,
D. Pratheep
Tel: [protected]



----- Original Message -----
From: pratheep
To: SAMSUNG ERMS ; support.[protected]@samsung.com
Sent: Friday, June 25, 2010 1:13 PM
Subject: Re:BP NO.[protected] DATED 20.06.2010


The Manager,
Customer Service,
Samsung India Electronics Pvt.Ltd.
Kolkata.

Dear Sir,

Sub: BP NO.[protected] DATED 20.06.2010
SAMSUNG FRIDGE MODEL NO.RT-23

This has reference to my subject complaint.

Please refer my complaint below and reply in the year 2009.

Again same problem started to my Fridge on 20.06.2010 and I loadged
a complaint to your Samsung Customer Care Centre.

After calling several times to your Service Centre M/s.Vision Cool Services
Service Engineer visited my house on 22.06.2010 and declared Compresser
not functioning to be taken to service Centre.

Again after calling several times, on 23.06.2010 at 05:15 PM they taken my machine
to their service centre for reparing.

On 24.06.2010, myself contacted two times, but they infmd engineer not yet
checkup the machine and they shall rvrt to me. But not recd any response.

Today (25.06.2010) again myself contacted them and understand estimated cost
for reparing will be Rs.1,600/- (One thousand six hundred). I rqstd them to provide
me a copy of invocie by fax, they agreed but not recd upto now.

Now I understand, if we purchase a Samsung product, each and every year
customer hv to face this type of problems mental/fisical and pay service charges
to your service Centre. Is it a business trick to your Service Centre or your cervice
engineers are not upto the level/qualified ?

You may please note tt the below charges has already paid by me to your service centre:

Date of Purchase : 04.04.2006

24.09.2008 - Paid Rs.1,193.00
18.04.2009 - Paid Rs. 809.00
03.07.2009 - Paid Rs. 83.00

Now again they insist me to pay Rs.1,600/- and also they infmd, if refuse to pay
this amount Fridge will not repair.

In this cirumstances, myself forced to plan to file a suit against Samsung India/Vision
Cool Service in Consumer court.

I would rqst your immdte necessary action by today.

Tks & Rgds,
D. Pratheep
Tel: [protected]



----- Original Message -----
From: SAMSUNG ERMS
To: [protected]@samuderaindia.com
Sent: Thursday, April 16, 2009 7:05 PM
Subject: RE][protected] & [protected]

Dear Sir,

This is very disgusting and shameful at your company end that i have launched a complaint having BP No:[protected] on 12/6/2010 that my refrigerator 375L RL-39WBMS is not working( Colling) Properly. My all milk products,vegetables etc are been spoiled.

I call customer care they say part of the Refrigerator is not available and this seems to me very unprofessional statement to me from your company.

I have also called to your Gurgaon office[protected] But of no use.

Kindly solve my problem. How Your company say that the part is not available in country when you have sold the refrigerator and if not i guess 13 days the part can be arranged from any where in this planet.

Looking forward for positive response

Regards,

Anuj Upadhyaya
[protected]

The drain arrangement provided on the airconditioner is wrong.It has resulted in spending extra money to fit an additional tray to drain out water.

DEAR SIR,

I AM DISCUSS ABT ONE COURIER WHICH HAS DISPATCH BY OUR GHAZIABAD BARNCH TO INDORE BRANCH FORM 18 JUNE'10 BUT TODAY I GOT THIS COURIER, AND I PERSONAL COLLECT THIS AT YOUR COURIER OFFICE. WHEN I CALLED AT YOUR INDORE OFFICE FOR THIS COURIER SO THEY ARE NOT GIVE PROPER RESPONS, AND EVEN I CALLED UP AT LAND LINE NO[protected] SO MADA HOL MY PHONE AND THEN CUT IT

THEN I TALK TO BRANCH MANAGER , SO HE TOLD ME, DUE TO CONT...CALLS SHE DO THIS..BUT FIRST YOU TELL ME AT MORNING 9 AM HOW MANY CALLS YOU RECIVED FOR COMPLIANTS?
AND SECOND THINGI FOLLOW THIS COURIER DOC NO- LAST 3 DAYS THAT TIME ALSO NOT GIVE RESPONS , WHEN I SPEAK IN LOUD THEN THEY GIVEN DETAILS AND TOLD ME BY TODAY AFTER NOON I RECIVE THIS, SO I HAVE NO OPTION TO PICK THAT BY SELF AT YOUR OFFICE...

SIR SIR DUE TO THSI DELAY I PAID PENALTY 30, 000/- IN SALES TAX DEPARTMENT, YOUR SERVICE S ARE VERY BAD SERVICE....

NOW I WANT THE CLARIFICATION ABOUT THIS DELAY AND COMPANSATION FOR THIS PENATLY....COZ I PAID THIS PENALTY ONLY LATE FORM YOUR END AND SERVICES.....

SO PL GIVE ME RESULT, AND COMPANSATION AMT 30,000/- OTHER WISE I'LL GO IN LEGAL WAY FOR THIS.

I AM WAITING FOR YOUR REPLY AND RESPONS

Hi,

Our split AC model no. AST18WJWD XTL went for repair to PRS Sevices, 5, Samipya Flats, opp. Welcome Flats, Urmi- Dinesh Mill Road, Akota, Vadodara- 390020, Ph no.:[protected], 2342488 , an authorized service center of Samsung India Electronics Ltd in Vadodara city, Gujarat. on approx 27th may 2010, after making several calls and follow ups it was installed back on approx 6th June 2010. But the AC was not giving proper...

Dear Sir/Madam,

Finally I am writing this mail after several times repeating in contacting your Customer care.

The numbers which I contacted are

[protected],[protected]

I bought a 1.5 tons split AC by last March 16th 2010, now it has the problem in LED Display and oscillating Flap (not working).

I kept contacting your customer care past one month; complaint request number is [protected] (but no use).

Every time I get an answer from your customer care as my call been register in a priority (emergency) bases, but I don’t find any response later.

So, I am writing this mail as assuming that some response will be there from your side.

Hello
Service Request No [protected]
Transaction No [protected],
I had given my AC for repairs.
The AC was repaired but the servicing center refused to give me a true copy of the work order or any document pertaining to the what repairs were carried out.
Moreover when i spoke to the service center executive he simply refused to acknoledge my valid points and asked me to return the AC.
By that time the delivery man had fitted the AC.
The service executive asked the delivery man to remove it.
So i had to remove the fitted AC and return it back.
First of all the company gives a faulty piece of AC,who's compressor goes off in just 2 months of purchase.
Then the service provided is PATHETIC and the company refuses to give a proof of service that has been carried out on the AC.
Then the service center people act in a high headed manner and remove an already fitted AC.
I feel really sorry to have bought a samsung product and have vowed never to either buy another samsung product or recommend to anyone else.
I guess it was a terrible mistake to have bought a samsung product.
Rohit Malhotra

From: Pravin B. Shah,
5-T, Navpad Society,
Opp. New Vikas Gruh,
Paldi, Ahmedabad -380 007.

[protected]M)

Date: 21st June, 2010


The Chairman,
Samsung India Ltd.,


Dear Sir,

Re: My Samsung split A/c. 1.5 tonne
Model No.AS18EFA / 2009
Unsatisfactory service from your company
Representatives
------- [protected][protected][protected]

I had purchased one Samsung 1.5 ton split a/c, model no.AS18EFA / 2009 on 26/05/2009 from your dealer M/s. Harsha Electronics, Near Mahalaxmi Char Rasta, Paldi, Ahmedabad.

After three months of purchase, during the visit of your company service engineer for first service, it was detected that there was gas leakage from my a/c. The service engineer repaired the same. My query is that why a new A/c purchased by me and that also of a reputed brand like Samsung developed such a serious technical snag during the first three months of its purchase?

Sir, on 18/5/2010, I noticed leakage of water from the side of Temperature indicator panel. I had immediately lodged a complaint. On 22/05/2010 your engineer came and checked the problem and told that he had solved the problem and the leakage will not occur. At that time I informed your engineer that in case the problem recurs, I will be away from town on 23/5/2009 and 24/5/2009.

Unfortunately on 22/5/2010, the same day on which your engineer had visited and had declared that the problem was solved, I found that leakage was again there. I telephoned to your service engineer on 23/5/2009 from train, who informed me that he will come on 28/5/2010 and repair the problem. But he failed to turn up. At this juncture I would like to point out to the company that what type of service engineers your company has that a minor problem could not be satisfactorily solved.

Again I lodged a complaint on 5/6/2010. Your person had come and did some repairing but the problem still could not be solved and leakage was continued. As the problem was not solved I once again lodged a complaint, I was told that I will have to pay charges but, I refused him and told that I will take up the matter with higher authorities. My complaint was lodged within the guarantee period, and the same problem could not be rectified by your engineer and there is no question of my paying any charges.

In fact, the entire fault lies with the Company as it could not solve a minor problem and I had to undergo unnecessary harassment and mental agony. I now request you to personally take up the matter and repair the ac to my satisfaction.


Yours faithfully,



(Pravin B. Shah)

To
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Fax:[protected]/19

Dear Sirs,

Sub: BP NO.[protected] DATED 20.06.2010
DATE OF PURCHASE: 04.04.2006

I regret to inform you that this is the third time, I am facing same problem with my Samsung Fridge:

Asper your Service Centre compresser replaced 24.09.2008 & 18.04.2009, again today your service engineer visited my residence and infmd compresser to be re-placed again. This is unprofessional and also a financial lose to me every year.

Rqst you to please check whether your service centre doing the job correctly or not.
If they replaced a new compresser, this problem will not happend again and again.

Please take back my fridge and replace a new Fridge to me immdtly to avoid further complications.


Tks & Rgds,
D. Pratheep

I PURCHASED A SAMSUNG CDMA DOUS SCH-W259 (A000001E8C2B07 & [protected]) FROM BHAGWATI ELECTRONICS , 135 MUNCIPAL MARKET , KAROL BAGH . NEW DELHI - 110005 ON 19 – JUNE – 2010. I AM HAVING MTNL GSM SIM OF TRUMP SERVICE AND MTNL CDMA GARUDA 1x SIM. WHILE MY GSM CONNECTION IS WORKING FINE BUT FOR MTNL CDMA SIM IS NOT RECEIVING ANY INCOMING CALL WHEREAS OUTGOING CALL IS WORKING.
I COMPLAIN FOR THE SAME AT YOUR TECHINCAL SUPPORT CALL CENTER ON[protected] I TALKED TO Ms. NEHA WITH REFERENCE NO. [protected] SHE TOLD ME THaT SAMSUNG CDMA DU0S- 259 DOES NOT SUPPORT MTNL CDMA SERVICE .
I SPEND MY HARD EARNED MONEY ON PURCHASING SAMSUNG MOBILE UNDER THE INFLUENCE OF YOUR TV ADVERTISEMENT (which are not telling you that this product does not support mtnl cdma) BUT THIS PRODUCT IS USELESS FOR ME SINCE THIS DOES NOT SUPPORT MTNL CDMA SO I REQUESTING YOU TO PLEASE TAKE BACK PRODUCT UNDER YOUR PRODUCT RETURN POLICY AS I AM NOT SATISFIED WITH THIS PRODUCT.EVEN YOUR WEBSITE TOO WON’T TELLING YOU THAT IT WON.T SUPPORT MTNL CDMA

I PERSONALLY CHECKED MTNL CDMA SERVICE IS WORKING VERY FINE ON SPICE – D88 GOLD and micromax C2i HANDSET AND OTHERS CDMA BRANDED PHONES BUT NOT ON SAMSUNG MOBILE.

Regards,
SHAILENDRA KUMAR
s.[protected]@gmail.com

BELOW IS THE CLAIM OF MTNL cdma TELECOM SERVICE PROVIDER
MTNL brings New Garuda 1x WLL Mobile/Fixed Wireless Service, with excellent coverage and voice quality. Garuda is the most affordable Mobile/Fixed Wireless Service in Delhi, working on the latest CDMA 1x technology with features of superior voice clarity, data connectivity upto 144 Kbps .

sir.
on june 2010 our samsung mobile sgh-l700 stolen we are alredy inform to airtel service center and issu a fresh sim he activate witen 24 hr
so plese bloked the imei no of mobile because no any boddy use our mobile

his imei no - [protected]
i[censored]se other sim plese inform in our next mobile no. [protected] or our mail add.
[protected]@gmail.com

I'm Manpreet kaur from Faridabad.I had purchased a samsung side by side refrigerator RS21HTDPN1 from M/s mayur electrovision,sec-10,fbd.on 25.Aug.'2009.I only started using it in feb'2010.since then i've been facing different problems.I lodged a complaint and after afew reminders the engineer came but couldn't find d problem.In that process he even changed 3 of its parts.But d problem still persists,there is no ice formation in d freezer.I dont want this refrigerator,I want it replaced,as soon as possible.I'm fed up of all this.If nothing done,then I'll have to move 2 d consumer court. thankyou, Manpreet kaur, 1193/15,near Apeejay School,Faridabad-121007.

TV is working
Complaint has been done on 15th June 2010.(Tuesday). Visted by Service Engineer on Friday 18th June 2010.
Taken an IC & responding that the Item will be delivered on 20th June 2010.
After that they are saying that you have to wait unless th Service engineer will deliver as he will get time to deliver.
The contact number of the Ghaziabad Service centre is not activated. Their response on this topic is that that is not our business.

Kalyan Sikdar
[protected]

DEAR SIRS,

DATE OF PURCHASE: 04.04.2006 - BP NO.[protected] DTD 20.06.2010.

I would rqst immdte necessary action rgding my complaint.

I am very sorry to infm you that every year (frm 2008) my fridge having this problem
and every year I am paying money to your service centre M/s. Vision Cool Services.

I hope you will take immdte necessary action in this matter.

Tks & Rgds,
D. Pratheep
Tel: [protected]
Email: [protected]@samuderaindia.com

I HAD PURCHASE ONE BRAND NEW AC BEFORE 25 DAYS ON 26TH MAY 2010.FROM PRIME ELECTRONICS,NARANPURA CHARRASTA,AHMEDABAD BY BILL NO346 DT:26/05/2010 FORM RS.26250.00AND PAID PAYMENT THROUGH CHEQUE.FURTHER AC WAS FITTED AFTER ONE WEEK FROM MY LOTS OF COMPLIANTS.NEXT DAY ONE EXECUTIVE MR.NIKUNJ IS CAME TO MY HOME FOR DEMO.AND SUDDENLY HE TOLD TO MY FAMILY THAT GAS IS INSUUFICIENT IN THIS AC.AND AFTER 2 DAYS ANOTHER SERVICE ENGEENEAR MR.HIREN CAME TO MY HOME AS ON SUNDAY AND TRY TO FILL THE GAS.AND SAID THAT NOE ITS OK AFTER 2 DAYS.AGAIN I FEEL SAME PROBLEM AND AC IS NOT WORK IN PROPER CONDITION.WHILE BURNING IS SAME.AGAIN I COMPLAIN TO CUSTMER CARE OFFICE ON 30308282 AND COMPLAIN NO.IS [protected].AFTER LOTS OF REMINDER AGAIN ONE ENGEENEAR CAME TO MY HOME AND TOLD ME THAT AC`S SOME PART IS NOT WORKING AND ITS FULLY DEMAGED WHILE MADE.AND HE TOLD ME THAT I WILL REGISTERED YOUR COMPLAIN FOR FULL REPLACEMENT.BUT TILL TODAY MORNING AS ON 21ST JUNE 2010.11.00 AM NOBODY IS RESPOND TO MY COMPLAIN.EVEN CUSTMER CARE EXECUTIVE MR.SANDIP TOLD ME THAT PLEASE TALK TO LOCAL SERVICE STATION NO.40209930/00.I DO FOR THE SAME AFTER LONG WAITING THEY TOLD ME THAT WE ARE VERY BUSY PLEASE WAIT FOR OUR CALL.PLEASE HELP ME FOR RIGHT ACTIONS.

REGARDS

MEHUL THAKKAR
AHMEDABAD.
+91 [protected]
E MAIL:[protected]@yahoo.co.in