Samsung India
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 63%
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17118
COMPLAINTS
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Samsung India Customer Care

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 89 3993 9899  [Customer Care]
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+91 12 4488 2122  [Head Office]
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+91 98 3502 2547  [The Mobile Villa]
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+91 12 4488 1234  [Head Office]
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+91 80 3030 8282  [Bangalore]
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+91 99 3400 0000  [S.S. Enterprises]
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+91 99 3900 0000  [The Mobile Villa]
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+91 12 4488 1415  [Head Office]
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+91 61 2265 5588  [Mobile Collection]
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+91 79 2646 1735  [Ahmedabad]
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+91 93 3410 2043  [S.S. Enterprises]
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Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Submit a Complaint
Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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63%
Complaints
17118
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0
Resolved
10592
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Samsung India Complaints & Reviews

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[Resolved]

Dear Sir,

We are using 250 litres capacity Samsung Refrigerator (Model R25) since August 2000 without any problem. The performance of the product had been quite good. However, due to normal wear and tear for long usage, the vegetable basket and the side racks i. e. the bottle guards have cracked and required replacement. Since the spare parts are not available in the open market, I registered a request for supply of these spares with M/s. Samsung India Electronic Pvt. Ltd., D-194, Okhla Phase-I, New Delhi - 110020, Phone:[protected], on 08.05.2008 (complaint no. [protected]). I was advised by Mr. V. K. Khatri to collect the spares any day after 13.05.2008 on payment of Rs. 215/- for the vegetable basket and Rs. 100/-for the bottle guard i.e. the rates as per the price list of samsung. I deputed my representative for the purspose on 14.05.2008 after confirming the availability of the spares and the price as quoted earlier. This was confirmed by one Mr. Dheeraj. But actually they have charged me Rs. 437/- as against Rs. 215/- (the list price / the quoted / confirmed price) for the vegetable basket (receipt book no. 1864 CR No. 91675, dt. 14.05.2008). They have charged me more than double of the list price for this spare part and whereas they have charged Rs. 100 only for the bottle guard, i. e. as per the list price as well as the price quoted / confirmed by the service centre. Obviously they have overcharged me for the vegetable basket. You will agree that this kind of service / behaviour on the part of your service centre is derogatory for samsung which is famous world over.

You are requested to look into the matter and take appropriate action under intimation to me.



Regards,


Pawan Kumar
M: [protected]
Aug 14, 2020
Complaint marked as Resolved 
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    Dear Sir/Madam,

    I had purchased a Samsung Washing Machine (Model WA82HAG) in the evening of 10.05.08 from...
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    This is a second reminder for the complaint posted to you last week regarding the faulty piece of the washing machine product...
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    attn: the concern authority

    dear sir,

    bp no [protected]/25.4.08
    bpno [protected]/07.5.08br...
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    From: Daraius Dadachanji - NSICT
    Sent: Tuesday, May 06, 2008 10:57 AM
    To: 'support.[protected]@samsung.com'br...
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    [Resolved]

    The AC was working well for the last 3 yrs but suddenly the capacitor got burnt and the AC stopped working. people from samsung came with the complaint lodge during srevice campaign. throughly checking the machine they said they will be back in a day or two time but till date no response from samsung side.
    Aug 14, 2020
    Complaint marked as Resolved 

    Onida Window 1.5 Ton AC — Compressor stopped working

    I bought 2 window AC 1.5 ton from Next Store Gurgoan in 2010
    One Onida 1,5 Ton window,,,,Comprosser stoped working in 5 months
    One Whirlpool 1.5 Ton window,,,, AC stopped working in 2 days from purchase.

    Are they selling defected electronics as it cannont happen twice.
    1 Comment
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      i had bought 1.5 ton window ac in dec 07 from Asha and company -allahabad. the ac was used only in apr.on 10 may the ac stopped...
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      I have bought a samsung dvd system nearly 7 months ago and i have repaired it from sumsung sevice centre at least 4 times....
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      [Resolved]

      I had purchased the D 840 mobile phone five months ago. The display beagan to flicker last week, yesterday horizontal bands began to appear on the display. I took it to the service centre at Navi MUmbai M/s Sky electronics who tried to fool me by saying that the display was cracked due to the handset falling down. Since I was sure that I ad not dropped the handset, I asked the technician to show me the craked display after oepneing the handset. He opened it and then said that there was no crack but there was some traces of liquid ! Since again I was sure that I had never spilt water on it, I challenged the opinion.Then he said that it was possibly sweat ! In any case the service centre refused to replace the display saying that I would have to pay Rs 1750/- as the cost.
      The company is trying to fool the customers and denying the warranty under false pretexts.
      Aug 13, 2020
      Complaint marked as Resolved 
      Jun 12, 2015

      Complaint Status

      Samsung India customer support has been notified about the posted complaint.
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        We have purchased the Samsung Split AC Model No: 18FA from Jayam & Co (Chennai)on 13.05.07. Within a year it given a lot...
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        I made a comlaint with your custmor care deptt.vide comlaint no [protected] on dateed 5.5.2008. our a.c. is not working well...
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        i have purchased a samsung refrigerator on 15.7.2001.
        on 20.4.2008 it was not working there was no cooling effect...
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        the split ac is installed and the distance between indoor and outdoor unit is only 2m but the length of the cooling and gas...
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        i sreekanth.singaraju Purchased Samsung split ac 1.5 ton model AS18NAXTL .from day one I am facing problems, I lave been keep...
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        Samsung — PROBLEM IN SPLIT AC [Resolved]

        WE PURCHASED ONE A/C OF 1.5 TON ON 1ST APRIL 2008 FROM SAMSUNG DEALER SUN SHINE ELECTRONNICS INDORE.THERE BILL NO IS 900.ON...
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        dear sir,
        I had purchased a samsung ac 1.5 ton model num AWT18QKAXTL last year in the month of May 07.eversince i...
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        Respected Sir/Madam,

        I had purchased Samsung TFT Monitor 153V in 2003 or 2004. At present this product becomes...
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        [Resolved]

        i bought samsung refigerator from faridabad on 2006, after 2 years it does not cooling well i made a complaint ( [protected]) enginer come to my house from the company they tell gas is leaking, (this means compresor fault) they want 900 RS for refilling it but compersor have 20 months warranty so why should i pay for that.
        please help me out
        rohit
        ([protected])
        Aug 14, 2020
        Complaint marked as Resolved 
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          i purchased a samsung ctv, model no.-29A730 on 5th May 2008 from M/S Bharat Electronics, Ranchi, the samsung dealer in Ranchi,...
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          I bought a Samsung Bio sleep One ton Spilt AC in the month of April 08, It as very sparingly used and before the month was...
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