Samsung India Complaints & Reviews

My PC Samsung Monitor has been complainted
model number Syncmaster 740N
model code LS17HALKB/XTP
S/N HA17HHBQ200018N

Dear Sir/Madam
I request to you that i had a PC monitor (SAMSUNG SYNCMASTER 740N LCD 17' )
model code:- LS17HALKB/XTP
S/N HA17HHBQ200018N
' which i purchased on 23th 0ct. 2008 from NOVA COMPUTERS TRISSUR, but right now i have some problem with this monitor,
I called to Samsung customer care and after that one...
Desktop Computers

sir
I have computer monitor make samsung sync master 740 N. Which purchased in the year of 11/2008 . presently it is not working. please can you suggest what to do.I am waiting for your reply.

best regards
ranjan chamoli
[protected]
E.mail chamoli.[protected]@gmail.com

I had purchased one window a/c machine from D.D.ELECTRONICS, DWARKA, NEW DELHI on[protected], invoice no 067, serial no 3334. After installation, the a/c was working in good condition. However, at the end of one year period on[protected] your service center person came and did the first service [i.e. water wash after several phone calls.]

After 15 days, the machine started giving less cooling. On[protected], I informed the call center and obtained the complaint No [protected]. Two days later, two mechanic came and checked the a/c and said there is a gas leakage from the compressor and need to fill the gas .On[protected], two persons from BOSCOS SERVICE center came and took the unit with them. Fifteen days later, they brought a very old a/c, which was in a bad condition and the model no and chasis number were different, which was not accepted. They took the a/c back with them.

Again with several complaints/reminders, on[protected] they brought the original a/c back and said we have filled gas in compressor and done the servicing also. They charged Rs.1500/- Receipt Book no 184/9173 and we paid it. For one month period the a/c worked smoothly. Then due to change of season, we wrapped the machine with plastic cover.

On 2nd April 2010, we started the a/c and it was running smoothly for five days. On[protected], due to less cooling, I had given a complaint to your call center. As there was no response, on[protected] I again lodged a complaint. On[protected] one service center person came and checked then said that there is gas leakage and need to fill gas from our service center. I asked him whether every year we need to fill gas in compressor. I also said that there are a number of a/c fitted in our surrounding houses which are of L.G, VOLTAS Make and they do not have any such problem. Why it is that only our A/c is giving frequent trouble. The next day I informed this to call center. Again on 16 04 2010 informed to call center. The next day one MR VINOD from Samsung asked me the details. On[protected] and[protected] also informed to call center and he promised me within two days to solve the entire problem. All the times they are giving the assurance. But till now no response and the unit is not giving cooling.

Sir, really I am getting mentally disturbed in the summer period due to poor response from your call center and the service center.

Samsung/window air conditioner — no-bothers

I have purchase samsung window air condition on 21/03/2010 from electro mart stores pvt. ltd. sector-18, noida (U.P.) Gautam Bush Nagar.

from last two days our ac was not colling properly. please look into this matter urgently.I am working in press trust of india,parliament street.

Jogender Singh Rawat
I-104,sector 22, noida(u.p.)
phone no.- [protected]

Samsung AC — Damaged AC andPoor Installation

I bought an AC ( Samsung model ZKA) on 16th June'09 from the dealer Navrang Audio Video (P) Ltd. and it was installed by them as well. Their address and contact nos. is as follows;
A-10, Vikas Marg, Laxmi Nagar, Delhi-110092 ( website: www.navrangav.com). Contact nos.[protected], 22043154, [protected].

The amount was paid to the dealer directly for the installation. It was installed but the feeling was as if the cooler is installed in the office. I have complained for the same and the person who had come for the installatiuon said it always sound like this. Then I have complained to the dealer and they have arranged a person for the site visit. Since last 2 days they could sort the problem and my life is like a hell because I could not move out of the offfice as these guys commit the time but comes too late. Today the person from Samsung whose name is Lakhan ( mobile no. [protected]) came and said that the condensor coil cover is damaged and it has to be replaced. I requested the dealer to change the complete unit but the call came from Samsung that only the condensor coil cover will be replaced and that too will take a week time.

I can not take a broken material and asking them to replace it.
Kindly help me to get the things as I have paid the money for the right machine and not the broken one.


regards
Jitendra Bakshi
[protected]

DEFECTIVE BRAND NEW FRIDGE :

COMPLAINT : BRAND NEW SAMSUNG REFRIGERATER MODEL RT26FCTS255 LITRE, MATT GREY COLOUR
SERIAL NO : ROO74PAB401209V

SALESMAN ONE MR.RISHI ON 14TH JUNE 2011 EVENING 17.45 HOUR (INDIAN TIME)
ADVANCE CASH Rs.1000/- TAX INVOICE NO: 000701
+ ITEM DELIVERED AT 12.00AM 15TH JUNE 2011 & PAID IMMEDIATELY Rs.13700/-
[ we our old working Samsung too, was OK 9 Years fine; *exchanged total price Rs.2000/- THUS total Cost Rs.16700/- ]

1) on next day night we saw ice water on freezer was dripping into the back low tray~puddling into our Kitchen floor,

2) we informed Metro Radio BUT just only call-centre's making rubbish, excuse's,
till eventually on the reason WE had to again go to Metro Radio to the same salesman Mr.Rishi

3) on Saturday 25th June 2011 then senior technician came one Mr.Mohbin Syed Complain number [protected],
He said this is a Defective Fridge AN HE SPOKE TO METRO RADIO, It is just not manafactured any longer~so why : metro radio[protected] / 22910614 / 26443508 gave us lie's ?
and TO CHANGE THE REFRIGERATION IN 4-6 DAYS...NOW IS NO ZERO REPLY 23DAYS

already 5 days silent ~their procedure, what to do !!

Regards / Capt. S. Chagla [ MASTER-MARINER FOREIGN GOING ]

Flat 14, 1st Floor, TOPAZ Apartment, 55 Hill Rd x Varoda Rd
Mumbai, Bandra West, 400050 INDIA
Residence:[protected]/[protected]/Mob:[protected]

Samsung A/C — Problem with Samsung A/C

I have purchased the Samsung 1.5 ton window A/C nearly 1 year back, past 4 months its not functioning well and about 6 days back FAN and Compressor its stopped working regarding that i have called the Samsung Service center and logged my complaint there is no response from those peoples when ever i call the service center they will say service engineer will attend the problem immediately. We are suffering a lot due to this problem . I am really frustrated with Samsung service, At least they could have call once i will feel happy.
Please help me in this regard.
Complaint Number: - [protected] dated 30 apr 2008.

Thanks and Regards,
Mano
[protected]

Samsung ke service engineer ko motar aur AC ke bare me pata nahi hai. mera AC last 20 days se thik nahi kar paa rahe hain. koi Jawabdar Admi Nahi hai. Samsung ki website me e.mail adreess tak nahi hai. Sansung ne Indians ko bahut loot liya. ab unke din lad gaye hai. Puri Company ko India chodna hoga.

From my experience, there is only poor service from almost all the well know brands., especially who spend lakhs in advt and capture the market. The after sales service or the quality of their products are very very pathetic. The after sales technicians who visit us for service are in most cases half baked and have poor knowledge of installing or finding or solving the problem.

If budget is in our mind and go for these mass brands, every year for no fault of ours, we will have to spend rs. 1000, 2000 etc + transport charges + nuisances which will make up to atleast 50 - 75 % of the actual purchase value. So, what i have decided is to look out for any of the costlier and quality brands like, O general, Daikin, Amtrex etc., which generally are not known for failure. Also, logically, as these companies dont sell in very high volumes like the mass well known brands (which give very poor service, ) we would be able to get a better service or at least the attention of these company personnel.

But then, finally one has to agree, you cannot do anything with these companies who give poor service ever n if you are ready to pay, you have to be really lucky to get a piece which doesn't fail.

sch 379 — network

co ne coustomar ko chutia banane ke lia yea set banaya most 3rd class phone network jaha full hai woha se phon nahi jata aur ata [protected]

not at all working for at least one week after working with a complaint during warrenty.

I hereby request you to give me justice.

sir,
i am singhadri sethi working heavy water plant(manuguru), aswapuram.my younger brother working at chennai brought me samsung mobile having specification as follow:
MODEL NAME:-B5310 CORBY PRO.
PRODUCT CODE-CORBY PROIMEI-[protected].2014
DATE OF PURCHASE-02.06.2010
warranty period of 1 year. currently my mobile display not working . pl mail me i want to service at your center.my mail : [protected]@gmail.com.
pl accept my request so that i am greatful forever.
thanking u sir.

I have lost my handset's IMEI no. IMEI no was *352674/04/010425/5*.
Handset Modle 3370
Last used no. [protected]
Missed Date 28/jun/2010
My cont. no. [protected]

Samsung A/C — No Cooling

I Purchaged split A/C Unit in Last month. Now it is not workingsince twenty days. Do the needful Urgently,Cont no [protected]

From
S.Ramachandran, Vijayashanthi Apartments,
E-Flat, III Floor,
12/A, Lake View Road,
Kottur, Chennai-600 085.
Mobile:[protected]

Sub: Supply of Defective Air Conditioner.(Window type replacement sought)
Ref: M/s. Vasanth & Co., Chennai, Tamil Nadu-Invoice No.0004741 dt 18.4.10.
----
With reference to the invoice for the purchase of WindowType Air conditionerof 1.5 Tones capacity ( ModelNo.AW181WAETL) bearing SL.No. A926PZEZ3010550) is enclosed herewith. The unit has been installed on 20.4.10, but from the day one, rattlingnoise is heard from this air conditioner when in operation. This has been complained with a complaint number[protected]. Immediate attendance to rectify problem has not been given. Hence after repeated calling, your service personnel came nearly half a dozen times but unable to rectify the problem till date. Every time they managed todo something, but later the machine gets developing with the same rattline noise. Even after more than 50 days, on installation of this machine, till date the defect is not rectified.
on 29.5.10, I taled to Mr. Sivakumar, Manager of your authorised Service centre at Chennai but he wantedto take back the Air conditioner so asto repair it and will fit back.
Since I bought a new air conditioner, andfrom thedate of fitment giveing trouble and creating un bearable noise, and in this 50 days time several complaints were lodged, why at this stage the defectiveair conditioner tobe repaired and supplied back.
kindly instruct your chennai branchto replacethis defective airconditonerwith a new and good one. Other wise I will be forced to prefer a complaint with appropriate authoirites to initaite legalaction for the supply of inferior product. If this defective air conditioner is not replaced witha newone, it will be a fit case for consumer forum also.