Samsung India Complaints & Reviews

I'm Manpreet kaur from Faridabad.I had purchased a samsung side by side refrigerator RS21HTDPN1 from M/s mayur electrovision,sec-10,fbd.on 25.Aug.'2009.I only started using it in feb'2010.since then i've been facing different problems.I lodged a complaint and after afew reminders the engineer came but couldn't find d problem.In that process he even changed 3 of its parts.But d problem still persists,there is no ice formation in d freezer.I dont want this refrigerator,I want it replaced,as soon as possible.I'm fed up of all this.If nothing done,then I'll have to move 2 d consumer court. thankyou, Manpreet kaur, 1193/15,near Apeejay School,Faridabad-121007.

TV is working
Complaint has been done on 15th June 2010.(Tuesday). Visted by Service Engineer on Friday 18th June 2010.
Taken an IC & responding that the Item will be delivered on 20th June 2010.
After that they are saying that you have to wait unless th Service engineer will deliver as he will get time to deliver.
The contact number of the Ghaziabad Service centre is not activated. Their response on this topic is that that is not our business.

Kalyan Sikdar
[protected]

DEAR SIRS,

DATE OF PURCHASE: 04.04.2006 - BP NO.[protected] DTD 20.06.2010.

I would rqst immdte necessary action rgding my complaint.

I am very sorry to infm you that every year (frm 2008) my fridge having this problem
and every year I am paying money to your service centre M/s. Vision Cool Services.

I hope you will take immdte necessary action in this matter.

Tks & Rgds,
D. Pratheep
Tel: [protected]
Email: [protected]@samuderaindia.com

I HAD PURCHASE ONE BRAND NEW AC BEFORE 25 DAYS ON 26TH MAY 2010.FROM PRIME ELECTRONICS,NARANPURA CHARRASTA,AHMEDABAD BY BILL NO346 DT:26/05/2010 FORM RS.26250.00AND PAID PAYMENT THROUGH CHEQUE.FURTHER AC WAS FITTED AFTER ONE WEEK FROM MY LOTS OF COMPLIANTS.NEXT DAY ONE EXECUTIVE MR.NIKUNJ IS CAME TO MY HOME FOR DEMO.AND SUDDENLY HE TOLD TO MY FAMILY THAT GAS IS INSUUFICIENT IN THIS AC.AND AFTER 2 DAYS ANOTHER SERVICE ENGEENEAR MR.HIREN CAME TO MY HOME AS ON SUNDAY AND TRY TO FILL THE GAS.AND SAID THAT NOE ITS OK AFTER 2 DAYS.AGAIN I FEEL SAME PROBLEM AND AC IS NOT WORK IN PROPER CONDITION.WHILE BURNING IS SAME.AGAIN I COMPLAIN TO CUSTMER CARE OFFICE ON 30308282 AND COMPLAIN NO.IS [protected].AFTER LOTS OF REMINDER AGAIN ONE ENGEENEAR CAME TO MY HOME AND TOLD ME THAT AC`S SOME PART IS NOT WORKING AND ITS FULLY DEMAGED WHILE MADE.AND HE TOLD ME THAT I WILL REGISTERED YOUR COMPLAIN FOR FULL REPLACEMENT.BUT TILL TODAY MORNING AS ON 21ST JUNE 2010.11.00 AM NOBODY IS RESPOND TO MY COMPLAIN.EVEN CUSTMER CARE EXECUTIVE MR.SANDIP TOLD ME THAT PLEASE TALK TO LOCAL SERVICE STATION NO.40209930/00.I DO FOR THE SAME AFTER LONG WAITING THEY TOLD ME THAT WE ARE VERY BUSY PLEASE WAIT FOR OUR CALL.PLEASE HELP ME FOR RIGHT ACTIONS.

REGARDS

MEHUL THAKKAR
AHMEDABAD.
+91 [protected]
E MAIL:[protected]@yahoo.co.in

I have a phone of samsung metro 3500, purchased by me last year 20th july 2009, it was good with its applications at first, but within a couple of few months it started showing problems, i had formatted my phone on last on january 2010, it was ok till then, but it is now again showing the following problems:
1) Phone gets hanged every now- and then,
2) It is not showing the "CALL HISTORY" or "CALL LOG"

what is the actual problem? and what can i do to repair it so that it never ever takes place again in the future? Kindly suggest me a permanent solution!!

Waiting for a earnest reply,
Sneha Chawhan,
Mumbai

are bhaiya
mene duniya ka sabse bada stupid ] chutiya ] tha mera dimag kharab ho gaya tha jo mene teri samsung company ki lcd kharidi . isko lega apni dal le . tere bus ki isko sahi karna to hai nahi. tujse or teri company balo ko mail kar ke phone karke me to barbad ho gaya . lekin tumhare upar joooon tak nahi ragi.
tujse aur kya kahooon. samsung company naam se mujhe chid hai . me tumhe court me le jaaoonga. mera num hai [protected]. [protected]



add
ah 15 hindpuram colony mainpuri u p

Respected Sir,
I purchased a 1 ton split A/C from Ezone, Samsung Brand with the model number AS123TGA and with Serial Number 0137PPIZ4003227 and i made a complaint on 16th Wednesday 2010 at 10 A.M. for a first time problem of Bad Odour emanating from it as soon as it is turned on but the service centre people were so negligent that no body didnt turn up till date and they kept repeating the same answer there is no service engineer to attend the fault and they are busy. I have never received such a worst response from any customer care so far in my life. Samsung being the reputed organisation is not providing a good after sales service.

*****I could see an advertisement on your web site by samsung saying 1 hour response, 1 day service and 1 visit solution which only makes me to laugh.

I also wrote and email to them regarding my complaint and the service centre's reply, they said they will contact me but nothing happened too.

Below is the reply i got from Samsung Service Centre

Dear Senthan

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

We apologize for the inconvenience you are facing with your SAMSUNG
product. We are forwarding yourcomplaint to the concerned department.
Soon you will be contacted by concerned authority.
Till then kindly be with us.
Thanks <(>&<)> assuring you for best services always.
With Regards
SAMSUNG

The main problem is they have given contract to third party people who are not properly trained to handle customer complaints, being the first time complaint I expected the turn around time atleast to be the next business day but i really got frustrated by the way my complaint was handled. My complaint is handled by Alfa Engineering and the phone numbers given by them are [protected] and[protected].

My BP no. is [protected].

Hope some one will take up this issue and get me a proper resolution at the earliest and I still believe Samsung is a reputed company???

With Regards
B. Senthan
[protected]

hi this is amit vaishnav, my contact no. is [protected] / [protected] and my e mail id is amit.[protected]@yahoo.com and my concern is that i am not getting the resolution regarding my problems it looks like i made a big mistake by buying samsung mobile actualy i bought mobile on 17/11/2009.( i had charging and handfree conecting problem) i faced charging problen on 7 th of april 2010 i went to ashok vihar service center than again after a week i faced same problen and again i went there and they just replace my charger and said now it will work properly and for hand free thay said we dont have hand free and as there is a cut in your hand free that is why it is not working properly so i bought another handfreefrom the shop but this handfree was not working properly as well, and within week i faced charging problen for thar this time i went to moti nager service center now mr mohit said my both the hand free has fult buy another at that time i just thought that may tish is the concern with hand free , but on 3rd of may again i had problem with charging point this time i went to moti nager than mr mohit said we will have to change mother board of the mobile and you will get your mobile till 20th of may i submited my mobile my work order no was e0349 this time ,i dont remember other work order no. . and when i called on 20th they said you will get your mobile after a week means till 27 -i sad ok , than after a weak whern i called them they sad it will take 7 more days and this time i called 8-10 time to know the status of the phone on the no. [protected] i just reply that make sure it should be 7 days only he said ok. and after 7 days whern i called he said any how you will get your mobile on 7th of june this time i made complin i called samsung customer care [protected], hey gave me the no. of manjeet singh ( i st dont wnt to add mr because he dosnt desertv it ) he said it takes time or it will take time we can not do any thing but i will try to give yuor phone on 10th of june and he disconected the call , than i called samsung customer care thay gave me the no of mr ansari i talked to him he said nothing can be done you will have to wait i said ok i will wait till 12th of june on 12th of june i called 20-25 time moti nager and got no respone than i talked to manjeet and than talked to ansari as well no one gave me response than i talked to samsung customer care as well but from there i did not get proper response but at the and i said to arrange a stand by phone to manjeet than in 12th of june i went moti nager service center and he gave me my phone . i chaked it was working properly but i did not chack for call after reachin home when i made call the hearing speeker was not working for that i went to customer care center it spoiled my whole day ,than now on 19 th of june again i am facing another issue with my phone regarding this when i called samsung customer care thay said me to talk my ansari may ansari said me to colect all the information when all i faced the problem for that i called ashok vihar there was a girl she gave me information of one time however i have been there twice . and when i calld moti nager mr manjeet said i can not give you any information and he said me to hold the line and after holding the line for 5-6 mins he disconected the line.

my complain is that since 7th of april to 19th of june i have visited twice ashok vihar service center and 3-4 time moti nager i have called samsung customer care 100 time i havetalked to mr ansari ,he just says all the time you will have to wait and you will have to go to service center and it is the technical problem we cant do anything with attitude and when i said i will go to consumer forem he said it will take some some and what ever you want to do you can . and 10-15 time my call was disconected from samsung customer care [protected], and 10-15 time they sad that there is no availability in mob department we will call you back but i did not get even a single call back , i did not get any follow up from moti nager service center even when my mob was there for 40 days. i am just tired by calling manjeet , mr ansari and samsung customer care and by using this phone(s5603) i am facing problems on this hand set i want you to replace this handset or refund because this handset dosent work properly. and it takes my too much time and allow me to take tension even it affects my routine . and sansung's service senter and customer care doesnt provide proper solution.

A Samung TV (LCD 32” LA32C530F1, Chasis No. 2025) was purchased from the dealer Rahul Electronics (SV road Goregaon West) on 15th June 2010. The full money was paid on 15th June 2010. The TV was delivered to our residence on 16th June 2010. The Samsung representative was to install the TV on 16th as per the dealer. After much follow-up, the representative came to our residence on 17th of June 2010 and opened the packed and sealed carton. To our utter dismay, the TV was an already used piece with no stand. This was observed by the Samsung rep and by us. Immediately a phone was placed to the dealer about the issue. The dealer blamed Samsung for having providing us a used piece and said that it could be replaced only the next day.
The next day, 18th June 2010 a personal visit to the dealer did not help. All the blame was on Samsung and yet no TV for us!
Today, I contacted Samsung toll free number on the carton. [protected]. The representative said this is a dealer issue and you go to the dealer. After much argument, she provided me with the Kurla branch office number and a name “Prachi” to speak to. I spoke to her. She asked me to speak to the Sales department at Vile parle. So i am being passed from one to another – all pointing fingers at each other and NO RESOLUTION!!
What am i to make of it? But for being cheated! The money is paid for a used product? Dealer is blaming Samsung and Samsung is passing the buck. And i have lost the money with no TV!!!!!
Looking in the rear view mirror, I wonder why did i choose Samsung as a brand when there are so many good products in the market... i think it was because of trust that is attached to the name... but is NO MORE. With this experience, can i trust the company or its dealer any more?
I strongly advise all the potential customer to be careful before purchasing any product from Samsung as you could be tossed around and your money is gone and no product in your hand.
DO NOT go to Rahul Electronics AT ALL.... they are in the business of cheating people. I have now heard from more people that similar situations have happened with them as well.


Shyam Lata
91 [protected]

My Samsung 46" LCD TV LA46A550P1RMXL is just one and a half years old. Few days back when I switched on my LCD, few vertical bands suddenly started appearing on the left half of the screen. I have logged a complaint in Samsung service Center with complaint # [protected]. A technician visited my place and mentioned that the LCD panel has become faulty and needs replacement. Further, I have given the estimate of INR 42,895 for the LCD panel repair. No one would incur such cost on a fix wherein in the market you can get the new product at approx the same price.

Samsung claims the LCD panel life of more than 70,000 hours however the panel is not even lasting for even 2 years shows the poor product quality and a serious concern over Samsung quality control. I had been an admirer of Samsung LCD but such poor product quality is putting me down and holds my reservations for Samsung products.

Company of such high repute and product lasting only for one and half years is totally not acceptable. I am totally unsatisfied and will never buy or recommend a Samsung product if Samsung don’t repair the product immediately at your their own cost.

Sir/Madam,

My samsung F-679 handset (IMEI/RSN No. 12BF97C9) purchased on 17/04/09 got problem in jan 2010. Samsung service center (BM Services ) told me that it will take one week for repair and give me receipt of phone (work order no. WA80010139 Dated 19/01/2010). After some days they told me that it can't be repaired and company will refund you. Till date neither they have repaired it nor refund it.

Please provide me refund and compensation for harassment.

Address of service center: BM services, Shop no 6 basement, Pearl Palace, Ludhiana
Ph:[protected]
Mob: [protected] (Mr. Kamal)
[protected] (ASM Ludhiana)

My Address
Manjit Singh, #2996, St. No. 11, New Janta Nagar, Ludhiana-3
Mob: [protected].

Sir,

Respectfully I Beg to say that I have purchased a Samsung LCD TV in the first month of 2010.
and just after one monthe i have faced a problem in my TV(some colour problem ) . And for that i complain to the Samsung customer care and Mr. vishal Samsung customer care officer of firozabad. Mr. vishal just send a employee to my home ,but just come and check my TV and promise me to come back after one week and solve the problem ,but he did not come Till know .
When i again call Mr. Vishal then each time he comes with a new excuse.
and he did not solve my problem yet.
I Request you to solve my problem with claim, because i am very disturbed with this problem.
I shall be highly obeliged to you.
I Want to inform you that i have send a legal to samsung care and Mr. vishal to solve my problem with in 15 days, but yet know reply I am not able to understand that for a company like Samsung, why does it take so much time to get an approval(with options like approvals on mail, SMS etc.) after knowing the fact that the technical engineer has confirmed that the LCD TV needs to be replaced.
Kindly HELP!!
Kindly help!!
cunsumer :-

Pradeep yadav
Mo:- [protected],[protected]
email:- [protected]@yahoo.com

add. AH15 Hindpuram Colony. mainpuri uttr pradesh

I purchased Samsung Pixon M8800 handset on 23 - Dec - 2009 with one year guarantee. after three months camera shutter stopped working. i gave it to the authorized service center ( Shop No. 35, Sec. 31, Gurgaon, Haryana) on 26 - May - 2010. Since then i have been calling them daily but they haven't repaired it still. I have also visited the center thrice but with no result. i have spoken to the call centers, the director of the haryana samsung service center ( Mr. Gaurav), manager of gurgaon service center, but they all maintain the same policy of post - poning the work. i have got fed up with the bad customer care service provided by samsung.

We bought a Samsung LCD TV from Ezone, Central Mall, Indore on 30th May'10 and post which have made 5 requests to ezone and Samsung botrh to install the Television, however havent recd. anyresponse and action from their end. Its been 17 days and none of the company bothers to even act upon the request made.

Its the secong bad experience that we had with Ezone Central Mall, Indore. Also, Samsung as a company is showing no responsibility towards the service that they are liable to provide.

Samsung is cheating consumers..their customer care is pathetic and useless and their service centers care least about the customer care and satisfaction. I am trying to find number of a single person from Samsung company with whom i could complain about the issue i am facing with my mobile just 1 month old getting repaired from last 15 days but of no use. When you call their customer care no. they just tell we have noted your complaint and someone will call you soon. In last 15 days i have called 10 times, but i have not received a single call till date..have written on email but just auto response ..now i am in a fix how to get my mobile repaired....

I purchased Samsung Corby PRO Mobile Model B5310 on 15 April 2010. Battery is not running for more than 7-8 hours in a day.

It’s more than 10 days when I gave my mobile for repair in Noida Service centre and still no update from them.

It's really a very bad experience and would never recommend to go for Samsung products.

Sir,
I would like to bring your kind attention toward the bad services provided by samsung service centre, jabalpur.
On 24 may i have submitted my samsung set M200 for solving the problem of auto on off. on that day they have estimated the amount of Rs.275.00. But till today i.e on 16.06.2010, the problem of my mobile hasent been solved & now they are demanding Rs.1753.00 with no warranty.
many of the consumer are suffering from the sme problem.So , please take some strict action against ALFA ENTERPRISES, JAIN TOWERS, JABALPUR

Yours Faithfully
Shashank Agrawal
[protected]

Dear Sir/ Madem,

I have purched above CDMA model with MEID A[protected]D510.

Now this device is automatically get power offs in ideal condition (ie when not in use eg not calling/not playing the games etc) and this power off time is not fixed. Also when this I have press the power buton to swith on the mobile then the mobile can't Switch on, But when i have removed the battery and reinsert battery and press power button to on mobile then its power ON. I have lready done the 'Master Reset' command on the device present under setting-reset but no improvement found problem is as it is.

A SMS from TA-Samsung in which quiry number given is BP No. [protected]
but after than no reply from Samsung/dealer.

This problem is more frequent.

What should I do?

I lost my samsung corby pro on 24th may 2010. can any one help me to get it back with out police complaint. any softwares available to find lost mobiles?

IMEI no is:


imei [protected]

Please help.

We hv purchased an "AIRCONDITIONER SUMSUNG AS24UAXTL" from ANMOL ELECTRONICS situated at 1/1 B.T. Road, Dunlop Bridge, Kolkata-700 056 in favour of SIGMA SUPPLY CHAIN SOLUTIONS PVT. LTD. on dated 30.12.09 vide Invoice No. ANM/06316/09-10. But after few months it is giving us very my trouble & its compressure not working properly. Every time we hv made a call to serivice center but no body bothered to visit the call.

Request u please look into the above matter & do necessary action ASAP.


Thanx & Regards,

Tapan Chakraborty
Sigma Supply Chain Solutions Pvt. Ltd.
Kolkata
M-[protected]

Dear Sir, I am constrained to say that after repeated request over telephone to the authorised samsung service center at Semilipada, angul, phone no[protected], my microwave is yet to be repaired after one month, which is causing me lots of inconvenience.
I request you to look in to it.
Dr. shanti panda,
Qr D-31, Nalco Nagar, Orissa pin 759145
phone[protected]