Samsung India Complaints & Reviews

I bought a fully automatic washing machine Model Name P1053EW - XTL Sr. no. W9375ARP400109Y from Ashoka Sales Agency, Faridabad on 10/11/2007. Within 6 months of its usage leak started from the said machine.
Several calls were made to customer care, everytime a engineer visited and did some pasting of seals and covers with adhesives. It worked hardly for a week, again it starts with leakage. Again the Faridabad service centre engineers repeated the same exercise. All in vain, as it started leaking after 3-4 days of repair.

I insisted for replacement of the Washing M/c, as the warranty period of two years was getting over. Company refused to take action for the replacement request.

Meanwhile the Service centre of Faridabad offered to take the machine to their service center for thorogh check up and servicing. The machine was delivered after servicing, but the problem reappeared after ten days.

Thus the service center managed to drag on the case and managed to cross over the warranty period.

Therrefore, I request you for a decision to such a Korean company whao has made a base in Hindustan and cheating hindustanis. The Indians employees who support them for protecting their incompetencies should not be spared.

Awaiting for a speedy redressal.

Sincerely

Latha Vijayan
Mob No. [protected]

Hello,

I submitted a request to Samsung Customer Care on 15-MAR-10, due to a minor water leakage on my washing machine. Representative turned-up only after a week and he said, there a leakage on the pipe inside which needs to be replaced. As per them, a request to replace the part has been ordered after that no response from them. On 28th I called them again (multiple time to get a response, min 15 calls in 1hr) and they sent another person who discovered that the issues is with drum and which needs to be replaced, there is no issue with any pipe, previous persons observation was wrong. Please note, the machine was working fine until the first person opened it except minor water leakage, that small issue become hug and they said the drum is gone !!!. I have been following up with all great customer care team and their supervisors etc.. unfortunately there is no response from them yet. I tried to call the person who visited and his manager and his lead etc numerous time however there is no response and none of them picking up the call. Now, my washing machines is not in working condition - which is completely broken by them and no response from them as well. Please advice how to get this escalated to higher management. I can share the compliant number, person who visited my house, name of the lead/mgr he reports to.

Regards
Gopi / [protected]

Dear Sir,

I have one handset of Samsung Mpower muzik 319, I was bought within 7 months ago, since last 2 months I am facing so many problems.

1st time I was visited the mention Service station, they are change the mother board. No Resolution
Shreeji Electronics

Shop No 1,Dwarkesh Building,Opp Jalaram Plaza,Jawahar Chowk,Maninagar, Ahemdabad.



2nd time (after 5 days later ) visited, they are upgrade the software. No Resolution

3rd time visit at mention below address, they are change the Mother board. No Resolution
Sahil Techno Service
1st Floor,Kalpurnam Complex,Near Muncipal Market,C.G Road,Navrangpura, Ahmedabad.


4th time I was visited the same mention above service station, they are again change the mother board and update software.

5th time visit the mention below address. They are upgrade the software 2 time, after 2 days I am facing same problem, Since last 5 days are not able to repair the handset and not giving me a proper answer. They are delayed the repairing, and not understand that how to talk with the cusotmer and using the abusing word with cusotmer. Currenty I have not using my handset and they are given to me stand by handset till my handset.

Disha Services
1st Floor,23 Shantam Avenue,Near Vishram Nagar Bus Stop,Gurukul,Ahmedabad.


My Handset was repaired 7 time in the Samsung Service Station, but still not it repaired properly. If my handset was not working properly, give me a replacement for the same.

Please give me a amicable solution for the same......!!!!

Awaiting for the positive answer.......!!!



Regards,
Ankit Raval
[protected]

I bought my samsung c053 model before 3 months. It worked properly but now its getting switched off often,i experienced this problem while talking, when it kept normal its safe.I gave my mobile for service but its of no use

We purchased a split-type airconditioner for our home office. They were fast in delivering the unit but their after sale service is very poor. After only 30 days of purchase the unit stopped working. Their sub-contracted maintainance provider Raycon do not have technicians on duty during weekends so we have to wait until Monday for a visit schedule. they couldn't figure out what's wrong with the unit and now it's been a week already and after persistent calls, no one has come back yet to replace or repair the unit. Their Head office customer service hotline just keeps on ringing!

they told us we have to wait the feedback from korea to determine what's wrong with the unit. I demand a replacement but nobody is taking it seriously. They will make u feel u owe them to wait and just follow whatever they tell you.

We even called the shop where we bought the unit and advised customers should threat to sue or talk to the boss (which is sooo hard to reach) otherwise they wouldn't take u seriously. Really pathetic service!

DEAR SIR/MADAM,
My name is Mr. Dhruv Panchal, Residing at 6/69-71, Surya Nagar Society, Out side Sahara Gate ,Umarwada, Opp., SMIMER MEDICAL COLLEAGE, Surat - 395 010, Gujarat, have bought 1 mobile 'SAMSUNG ANDROID GALAXY i7500' from M/s VARIETY STORES, S.NO. 21, AJANTA SHOPPING CENTRE, SALABATPURA, SURAT {tel. No.[protected];[protected];[protected]}, vide their Invoice no. 2868/R dt. 27.03.10 – INR. 15,500/-{Ref. IMEI - [protected]}.

Just 2 week ago, on dt. 18.05.2010, I have found that, there was problem in Speaker and in mike, as i am not able to hear the voice from speaker from mp3 song and video song’s sound, also not able to listen, or speak in mike, if some body call me, then I as well as opposite person are not able to hear each other’s voice, but if somebody call me then I was hearing the ring tone also.

At same date 18.05.2010, I have submitted my instrument to M/s Shreeji communication {A authorized service station of SAMSUNG at Nr. Shastri Nagar, Nr. Rajkumar Theatre, Udhna main road, Surat, Tel. 0261-[protected]} with 2 xerox copies of my mobile bills, and informed & explained them about problem in instrument, at that time that people told me that, may be there is some problem in circuit of my instrument, so we have to change the circuit of it, and will have to bring it from Ahmedabad, but from last 2-3 days they told me that, they have change the circuit, but my phone’s speaker and mike is not working still, but your instrument's problem is related to water problem, may me your instrument fallen down in water or something, now they told that you instrument is under observation and we will reply within 1-2 day, but every time I call them from my side, but they never call me from their side, but it is not true, my instrument is never fall in water.

Either I want my instrument in good condition with well-repaired, or i want replace new instrument with this older instrument, as this is very costly phone for me. It’s value is INR 15500/-, it is too much precious for me, and within 2 months it is not workable.

So I personally request you to look in the matter and try to help me.

Looking forward your kind patronage and co-operation in this matter.

Your faitfully.
Dhruv Panchal--Surat
6/69, Surya Nagar Society, Out side Sahara Gate, Umarwada,
Surat – 395 010, GUJARAT
CONTACT NO.:Cell no: +[protected] & Resi. no.[protected]

Respected sir,
i would like to inform you that i am handling SCH-S379 ..And i feel sorry to say that this cellphone is not working properly.This handset provided by you is hanging a lot and i am not able to charge it up at all.For this i am facing many problems.I have registered a complaint against this at your service centre more than 3 to 4 times but it was of no use and so i would like you to take a serious action against this report or provide me a new cell phone.And i would also like to inform you that this handset is within warranty period.
Hope you will take it seriously .I would like to get my reply within 10 days.Or else i have to take a serious action against your company.
THANKING YOU....

Dear
I am user of samsung mobile from last six month I am facing some problem regarding e - mail function in its
I cant use it because it allways showing some error for what i have meet the samsung service dealer & service provider several times but my problem is not resolved
details of the communication as follows


Now this is a hight of your bad service even after replying you so many times yet there is no respond from your side is this is a support you are giving to your customer

Pls note now this is my final reminder to you regarding my samsung handset

Sharad R. Kadam


--- On Tue, 25/5/10, Sharad Kadam <[protected]@yahoo.com> wrote:


From: Sharad Kadam <[protected]@yahoo.com>
Subject: Fw: Re: Complaint star gt s 5233
To: support.[protected]@samsung.com
Date: Tuesday, 25 May, 2010, 6:22 PM


Dear

This is my one more reminder to you regarding my samsung handset

kindly look in the matter earlier

Regards

Sharad R. Kadam



--- On Fri, 21/5/10, Sharad Kadam <[protected]@yahoo.com> wrote:

From: Sharad Kadam <[protected]@yahoo.com>
Subject: FW: re: complaint star gt s 5233
To: support.[protected]@samsung.com
Date: Friday, 21 May, 2010, 10:58 PM



--- On Mon, 17/5/10, Sharad Kadam <[protected]@yahoo.com> wrote:

From: Sharad Kadam <[protected]@yahoo.com>
Subject: FW: re: complaint star gt s 5233
To: support.[protected]@samsumg.com
Date: Monday, 17 May, 2010, 7:22 PM



----Forwarded Message----
From: [protected]@yahoo.com
To: support.[protected]@samsung.com
Sent: Mon, 10 May 2010 20:12 IST
Subject: re: complaint star gt s 5233



----Forwarded Message----
From: [protected]@yahoo.com
To: support.[protected]@samsung.com
Sent: Sun, 09 May 2010 15:32 IST
Subject: Re: Complaint star gt s 5233

Dear

my location is wagle estate, thane 400604, Maharashtra

pls do the needfool as soon as possible

Thanks
Sharad R.Kadam

On Mon, 03 May 2010 17:45 IST SUPPORT INDIA wrote:

>Dear Customer,
> &nbsp;
>Thank you for becoming a patron of Samsung product.
> &nbsp;
>With reference to your query, kindly provide us your area location so that we may provide you relevant information.
> &nbsp;
>Thanking and assuring you for best services always.
> &nbsp;
>Customer Satisfaction Team
>Samsung India Electronics Pvt. Ltd.&nbsp;
>
> &nbsp;
> &nbsp;
> -------&nbsp;Original&nbsp;Message&nbsp;-------
> Sender&nbsp;:&nbsp;Sharad&nbsp;Kadam&lt;[protected]@yahoo.com&am...⇄
> Date&nbsp;&nbsp;&nbsp;:&nbsp;May&nbsp;02,&nbsp;2010&...⇄
> Title&nbsp;&nbsp;:&nbsp;Complaint&nbsp;star&nbsp;gt&nbsp...⇄
>
> Dear&nbsp;Customer&nbsp;relation&nbsp;manager
>
> I&nbsp;am&nbsp;sharad&nbsp;R.Kadam&nbsp;user&nbsp;of&nbs...⇄
> I&nbsp;am&nbsp;facing&nbsp;a&nbsp;problem&nbsp;related&n...⇄
> I&nbsp;cant&nbsp;use&nbsp;this&nbsp;facility&nbsp;available&...⇄
> But&nbsp;when&nbsp;i&nbsp;put&nbsp;the&nbsp;sim&nbsp;in&...⇄
> it&nbsp;works&nbsp;properly.&nbsp;from&nbsp;browser&nbsp;In&...⇄
> I&nbsp;have&nbsp;spoken&nbsp;with&nbsp;airtel&nbsp;customer&...⇄
> so&nbsp;my&nbsp;reqest&nbsp;to&nbsp;you&nbsp;please&nbsp...⇄
> Regards
> Sharad&nbsp;R.&nbsp;Kadam
> [protected]

--- On Mon, 3/5/10, SUPPORT INDIA <support.[protected]@samsung.com> wrote:


From: SUPPORT INDIA <support.[protected]@samsung.com>
Subject: Re: Complaint star gt s 5233
To: "Sharad Kadam" <[protected]@yahoo.com>
Date: Monday, 3 May, 2010, 5:45 PM


Dear Customer,



Thank you for becoming a patron of Samsung product.



With reference to your query, kindly provide us your area location so that we may provide you relevant information.



Thanking and assuring you for best services always.



Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Sharad Kadam<[protected]@yahoo.com>
Date : May 02, 2010 01:03 (GMT+09:00)
Title : Complaint star gt s 5233
Dear Customer relation manager
I am sharad R.Kadam user of samsung star gt s 5233 from last 5 months
I am facing a problem related with e-mail
I cant use this facility available in my handset even after i did all the settings according to service provider ( Airtel prepaid) but it doest help me IT SHOWS THE ERROR-DNS FAILED
But when i put the sim in my old nokia5200
it works properly. from browser In this handset I can login to my yahoo id.But it doest work with e-mail wizard given in masg. inbox
I have spoken with airtel customer ex. according to them the problem is relaited with handset
so my reqest to you please resolve my problem
Regards
Sharad R. Kadam
[protected]

Samsung 1.5 ton AC
Samsung 1.5 ton AC, I brought this on Mar 09, some how managed for 14 months then stopped working..

Placed a complaint and the BP No.[protected] Dated 22nd May 2010

A/C simply blowing the Air but no Cooling, We requested Samsung support for their immidiate attention, no one resonded as on today, ie., 31st May 2010

TILL NOW MYSELF AND SAMSUNG ALSO NOT CLEAR BY WHEN THEIR SERVICE EXECUTIVE'S FIRST VISIT OCCURS??

AT LEAST SOME ONE FROM CHENNAI CAN ACKNOWLEDGE MY SERVICE REQUEST, BUT NEVER RECEIVED A CALL TILL NOW..(AFTER 8 DAYS OF LAUNCHING THE COMPLAINT)

If they dont care their existing customeers then at least they could have confirm the same to us so that we may look at other available alternatives..They sould not play with their customers during this HOT SUMMER!!

After several mails/call remainders with the Tollfree number[protected] got an e mail as given below: Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

I am fed up noting all these numbers to do the necessary followup.

Note: Their call centre support is pathetic, they know our case sheet, once we give a call to them and if they think it as problematic then they may told you that sorry, our system not responding, or sorry!! your voice is not clear can you repeat the complaint number PLS...

This is a drama..even though the voice/signal is clear, they act like that to avoid the calls...this is my practical experience with Samsung..

Keep you updated the subsequent happenings soon..

By the way...because of this i am not able use my AC hence thought of buying a new one(Defenetly not samsung :))

Hi,

I would like to write this mail to whoever is in the higher cadre & will write later if this mail is not getting actioned. I had registered a complaint with Samsung for my AC on 17th May ( [protected]) & this complaint was closed without any action taken on it by the Service Center when i called the Service Center for the update, it was so shocking to see such kind of response. I had requested them to reopen the case on 24th May requesting them to work on it soon but there was no response from the Service Center until 28th May i had been calling this Customer Care & speaking to various agents & Team Leaders who are so irresponsible in their commitments. I would atleast made 10 calls to customer care in those 4 days, they would promise me a call back but that has never happened. Im not sure how these ppl were hired. Its been 15 days now my issue is not resolved, the AC is not switching ON.

Hi,

I bought Samsung M2710 Mobile on[protected], every thing seems fine with the mobile until I cound only communicate by switching on the speak, as there was warranty on the phone for an Year I visited the service center at Basheer Bagh in Hyderabad , they opened the mobile and said speaker is not working and its been 3 months and they say till date they don’t have the replacement speaker I have visited at least 10 times and called at least 30 times to confirm if they have got the speaker , they took my number but never called.

Please help

Regards,
Arif
[protected]

I have purchesed a samsung SCH-B519 company know this model not ok i give to service station repier my mobile then after 15 days same problems. so i request you my friend d'nt purchese samsung mobile. service very low and bed.

I am just wondering if Samsung being an international electronics manufacturing company can look at a better way in providing service to customers. Now after purchasing a fully automatic washing machine I am suffering from worst service from your side.I have purchased this washing machine on 23.04.10 from Great Eastern Trading Company. After delivery I saw a defect in the front body of the machine. The demostration was given on 29.04.10 from the company end. The person who came for demostration advise us to make a complain,So I made a complain to Samsung Customer Care (com no- [protected]) on 01.05.10. From last 25 days I am repetedly calling Great Eastern & Samsung Customer Care but no response or any person attend my complain.So it is my request to you solve this problem as soon as possible or I have to move consumer forum & I will stop all the next EMI.

We are totally frustrated with the behavior and approach of Samsung Mobile India Service Centre (Maa Vaishnavi Services, Shop No 6 & 7, Mohan Park, Plot No-45/46, West Guru Angad Nagar, OPP BSES Office, Laxmi Nagar, Delhi-110092), which we have been never seen in our whole life, this kind of responsibilities and irregularities. They are always trying to make fool us. They never full fill there any commitment; I got only mental and physical harassment since April, 2010 to till date.
I had handed over my Samsung E1410 to my shopkeeper at Indirapuram from where I have purchased the mobile on 11.10.2009 for repairing (now it is under warranty). I was getting incoming-outgoing, sound related, hanging, charging problem and automatic calling problem since last 5 months (1st Jan, 2010). I have done the entire possible thing which I could do. I have changed 3 SIM, different mobile service providers but the problems remain same.
I have been submitted my Samsung E1410 3 times for the same problem, last 2 times I was get it back from Samsung Mobile India Service Centre (Laxmi Nagar, Delhi) as it is, nothing has been done in Samsung Mobile India Service Centre and my all problem remain as it is with my old mobile settings means your service centre didn’t repaired and send back to me without repair my mobile and wasted my 1-2 month (Mar, 2010 to Apr, 2010).
Again I had sent my Samsung E1410 to Samsung Mobile India Service Centre via my same shopkeeper in this May month. And Samsung Mobile India Service Centre personnel always misguiding me and my shopkeeper. This time the service engineer said that he has changed the motherboard of the mobile and you can take away your mobile. My shopkeeper is a technical person so he has checked IMEI number of the mobile. He found mobile did not display the IMEI number on the screen only zero was displaying. He was totally shocked that how can your service engineer can do that, how can he given the mobile without IMEI number which is totally illegal and violating the TRAI’s rules, regulation & policies. It’s a crime. Every time my person fights with Samsung Mobile India Service Centre guys but result is still nil. After submitting the mobile, till date the person has visited 4 times within a month to Samsung Mobile India Laxmi Nagar’s service centre and every time he had listen a new story regarding repairing of my mobile. So that till date I neither got my mobile back from Samsung Mobile India Service Centre and nor my problem is resolved. I am totally fed up with Samsung Mobile and the service which I am facing this problem since last 5 months.
Now, I am totally mentally, physically and financially harassed by the Samsung Mobile India Service Centre. It’s really worst. I want my mobile in very well working condition or replaced it with new mobile because it is in under warranty period and after date of purchasing, within 2-3 months I got lots of problem in the handset and still facing the problems. So I do not want to face it again & again. So, we don’t have any option rather go to Consumer Court. I am still suffering since last 2 months
I want your valuable suggestion to take an action against Samsung Mobile India and their Service Centre.
Following are the details of my mobile:
Model No: Samsung Mobile E1410
Old IMEI Number: [protected]
Serial No: RW[protected]
Date of Purchase: 11/10/2009
Job Sheet/Work Order No: 982
Received By: Mr. Karan
Address: Maa Vaishnavi Services, Shop No 6 & 7, Mohan Park, Plot No-45/46, West Guru Angad Nagar, OPP BSES Office, Laxmi Nagar, Delhi-110092

Regards,
Anand Sinha
Contact No: [protected]

In 2008 we purchased Samsung Air conditioner 1.5 ton.
In the month of April (4/04/2010) we got the offer of free servicing of AC.
There was a coolent refilling in the service with a cost 1100 Rs.
After that free service AC is not working properly.
When we switch on the AC, compressor starts after 3 minutes and you engineer mentioned that this is a pre defined delay.
Now AC compressor works for 2 minutes and then stops then after 10 minutes compressor starts again and then stops.
This is very problematic. I tried all the switches in the AC. Bio sleep , energy saving, timer .. but nothing is helping.
Your service lines are always busy from last 20 days I am trying to reach the customer care but no result.
Now I am trying to find if you listen through web interface.

Details of service receipt: -
work order no - [protected]
agency - kaiser electronics, patparganj
There is no contact number mentioned in the service receipt.

Hi sir/madam,

Just to inform you that I purchased new Mobile from The Mobile store H-10/A, Ground Floor Main Market, Main Road, Kalkaji-110019 dated- 7th Feb-2010.

Model Number- GT-E2120B.

But after two days from the date of mobile purchase my mobile getting hanged on every second call. I visited “ The mobile store” to get the phone replaced. The shopkeeper asked me to get this checked with Samsung services center and refused to replace the mobile which I had purchased two days back.

After several follow-up , I finally submitted the mobile to Samsung service center Nehru Place on 30th march-10. Work Order Number-WA[protected]

The service center executive said that your mobile will be repaired within two days. I went there after 2 days but that guy asked me to come after 4 days. I went again after 4 days, then they another time asked me to come after 4 days. after regular visited and follow up they told me "we can’t repair your mobile only one option left that is refund... i also agreed with their commitment, also they are not responding on phone.
Now

Now almost 2 months gone , still I had not got any resolution regarding my phone.

I am really very disappointed by this kind of behavior .

Pls help & get the issue resolved ASAP.

I had sent them a previous mail, the customer complaint service did finally called back,they even assured to change the defective peice free of cost,, but but,then too nobody came till today that is 27th may 2010.
Seriously telling you guys,i really feel now that this is the worst company

earlier message


samsung max DT99

Location: Uttar Pradesh

Posted:[protected] by Anshul

letter sent to customer care

A letter sent to Customer Care




Well, i have been a proud owner of samsung articles ranging from the two tv's to my fridge ,ac ,plasma, washing machine & even my small microwave.
In past I even suggested everybody to buy samsung equipments as i was in a delusion that samsung electronics do have the best equipments and a great after service support. but this turned out to be a hoax.
I had bought a music system on[protected] model being max dt99 bearing the Serial no. SALE17AP300005p .After some time it developed a glitch in its CD compartment, i tried hard to get it rectified by the samsung after services ,but to my utter shock and surprise I got nothing except verbal assurances. I kept on calling to the local provider who was just busy in selling items. I tried to call the toll free no.'s[protected]by prefixing STD codes) but no response was there ,then to toll free [protected] which was not picked up by anyone, and then lastly to[protected] and[protected] but there came no response

Well this showed what type of after services is provided by the technology giant who plans $ 2 billion dollars alone in India ,as told by the great company deputy managing director Ravinder Zutshi on 15th July.
I have honestly lost all hope in getting it rectified but, well I would like to just say this that no matter how much a company spends on its advertisements its the customer's satisfaction which finally counts. Because in every business the best marketing strategy is "The Word of mouth publicity ".

From a highly dejected and frustrated user (or a former user )

I have got my Samsung Split A/C (Model #: AS185USBN) from Vasanth & Co, Ullagaram, Chennai on April 24 2010 and I have started facing issues within one month of purchase. We started hearing loud noise from the indoor unit and lodged a complaint with Samsung Customer service and they gave it to their Service center (Alpha). The service agent from this service center came in and said that the problem is with the installation and referred us to another service agency who installed it (Curewell). The curewell agent comes the next day and says that the problem is with the fan and the indoor unit and not with the installation. Alpha agent also changes his statement that he never said that the problem is with the installation and the problem is with the fan. We do not know who is telling the truth.

From then on there is no support for the next two days even after repeated calls made to Samsung customer service, they keep bouncing us back to Alpha service center and no one picks up the calls there. The response at Samsung customer service is very non-commital for a customer who has invested a huge amount in their brand. They were shrugging off the issue to their technical service center and asked me to coordinate with those folks. Everytime you call the customer service, they ask you what is the problem or status is, there is no record that I have been escalating and I am an annoyed customer and they have no clue of the history of the complaint that is raised.

My complaint # [protected]

Last year April 5,2009 I have purchase Samsung 1.5 T split AC from Croma Center,Vadodara
Within 1 year the Gas leackages Two times and as its warranty period Samsung person has came & fill it.
But on 26th May 2010 there is again a problem of Gas leackage. Now I have to pay for it @ 2000 Rs.
This is due occured due to the poor fittings proivded from company.
Action must be taken on Samsung compant for such unit supplied.

Ref: My complaint No.BP No.[protected]
It is quite unfortunate that inspite of several calls after registering a complaint from our end, till now nobody has turned up yet to rectify our refrigerator problems, though the complaint was made a week back. This would definitely make us think twice before buying any of Samsung Product.
R.MANOHARAN NAMBIAR
Chennai- 600 099.
Mobile No.[protected]