Samsung India Complaints & Reviews

The Manager,
Customer Service,
Samsung India Electronics Pvt.Ltd.
Kolkata.

Dear Sir,

This has reference to my below mail, but not recd any response frm your side upto now.

Just now I have received a estimate for reparing from your service Centre which is given below
for your ready reference.

I need your immdte response to this case.

Please contact your service centre immdtly and arrange repairing of my Fridge without
any cost to me.

Please note that my name and complaint number wrongly shown in their estimate.

Tks & Rgds,
D. Pratheep

EXCLUSIVE SAMSUNG SERVICE CENTER
VISION COOL SERVICES

2, New Taratala Road, Kolkata-700088

Tel.:[protected]/76 [protected]@gmail.com





25/06/2010

TO

D PRADEEP

127 NABALIA PARA RD

KOLKATA :-08



Sub : Estimate of repair of Your REF



Dear Sir,

This has reference to your complaintno:-[protected]dated: 22/06/2010,bearing,Modelnumber:RT23HVMS1/XTL,SerialNumber:01114ZAL301425Y. In response to the above call, please be informed that we have inspected your unit and certain parts are suspected to be defective and need replacement for. The detailed estimate of the cost of parts and total repair is given as under approximately:

Sl.No
Part No.
Part Description
Price (Rs.)

1.
MK172KS1U/SI2
COMPRESSOR


2.
DA62-00527A
DRIER
50



Sub Total
50



VAT 12.5%
6



Service Tax(10.3%)
21



Service charge
200



Transport charge
250



Gas charge
400



Total To Be Paid
927


( Rs. NINE HUNDREAD TWENTY SEVEN ONLY)

You are requested to kindly confirm on the above estimate , so that we could carry out the repairs.

Thanking you and assuring you of our best services.



Yours faithfully



Sabyasachi Jana


For Vision Cool Services












On Fri, Jun 25, 2010 at 1:57 AM, pratheep <[protected]@samuderaindia.com> wrote:

BP NO.[protected] DATED 20.06.2010
SAMSUNG FRIDGE MODEL NO. RT-23
IN THE NAME OF D. PRATHEEP

This has reference my various telephone call to your service centre on date.

Please provide estimate for reparing of my said Fridge immdtly.

Tks & Rgds,
D. Pratheep
Tel: [protected]



----- Original Message -----
From: pratheep
To: SAMSUNG ERMS ; support.[protected]@samsung.com
Sent: Friday, June 25, 2010 1:13 PM
Subject: Re:BP NO.[protected] DATED 20.06.2010


The Manager,
Customer Service,
Samsung India Electronics Pvt.Ltd.
Kolkata.

Dear Sir,

Sub: BP NO.[protected] DATED 20.06.2010
SAMSUNG FRIDGE MODEL NO.RT-23

This has reference to my subject complaint.

Please refer my complaint below and reply in the year 2009.

Again same problem started to my Fridge on 20.06.2010 and I loadged
a complaint to your Samsung Customer Care Centre.

After calling several times to your Service Centre M/s.Vision Cool Services
Service Engineer visited my house on 22.06.2010 and declared Compresser
not functioning to be taken to service Centre.

Again after calling several times, on 23.06.2010 at 05:15 PM they taken my machine
to their service centre for reparing.

On 24.06.2010, myself contacted two times, but they infmd engineer not yet
checkup the machine and they shall rvrt to me. But not recd any response.

Today (25.06.2010) again myself contacted them and understand estimated cost
for reparing will be Rs.1,600/- (One thousand six hundred). I rqstd them to provide
me a copy of invocie by fax, they agreed but not recd upto now.

Now I understand, if we purchase a Samsung product, each and every year
customer hv to face this type of problems mental/fisical and pay service charges
to your service Centre. Is it a business trick to your Service Centre or your cervice
engineers are not upto the level/qualified ?

You may please note tt the below charges has already paid by me to your service centre:

Date of Purchase : 04.04.2006

24.09.2008 - Paid Rs.1,193.00
18.04.2009 - Paid Rs. 809.00
03.07.2009 - Paid Rs. 83.00

Now again they insist me to pay Rs.1,600/- and also they infmd, if refuse to pay
this amount Fridge will not repair.

In this cirumstances, myself forced to plan to file a suit against Samsung India/Vision
Cool Service in Consumer court.

I would rqst your immdte necessary action by today.

Tks & Rgds,
D. Pratheep
Tel: [protected]



----- Original Message -----
From: SAMSUNG ERMS
To: [protected]@samuderaindia.com
Sent: Thursday, April 16, 2009 7:05 PM
Subject: RE][protected] & [protected]

Dear Sir,

This is very disgusting and shameful at your company end that i have launched a complaint having BP No:[protected] on 12/6/2010 that my refrigerator 375L RL-39WBMS is not working( Colling) Properly. My all milk products,vegetables etc are been spoiled.

I call customer care they say part of the Refrigerator is not available and this seems to me very unprofessional statement to me from your company.

I have also called to your Gurgaon office[protected] But of no use.

Kindly solve my problem. How Your company say that the part is not available in country when you have sold the refrigerator and if not i guess 13 days the part can be arranged from any where in this planet.

Looking forward for positive response

Regards,

Anuj Upadhyaya
[protected]

The drain arrangement provided on the airconditioner is wrong.It has resulted in spending extra money to fit an additional tray to drain out water.

DEAR SIR,

I AM DISCUSS ABT ONE COURIER WHICH HAS DISPATCH BY OUR GHAZIABAD BARNCH TO INDORE BRANCH FORM 18 JUNE'10 BUT TODAY I GOT THIS COURIER, AND I PERSONAL COLLECT THIS AT YOUR COURIER OFFICE. WHEN I CALLED AT YOUR INDORE OFFICE FOR THIS COURIER SO THEY ARE NOT GIVE PROPER RESPONS, AND EVEN I CALLED UP AT LAND LINE NO[protected] SO MADA HOL MY PHONE AND THEN CUT IT

THEN I TALK TO BRANCH MANAGER , SO HE TOLD ME, DUE TO CONT...CALLS SHE DO THIS..BUT FIRST YOU TELL ME AT MORNING 9 AM HOW MANY CALLS YOU RECIVED FOR COMPLIANTS?
AND SECOND THINGI FOLLOW THIS COURIER DOC NO- LAST 3 DAYS THAT TIME ALSO NOT GIVE RESPONS , WHEN I SPEAK IN LOUD THEN THEY GIVEN DETAILS AND TOLD ME BY TODAY AFTER NOON I RECIVE THIS, SO I HAVE NO OPTION TO PICK THAT BY SELF AT YOUR OFFICE...

SIR SIR DUE TO THSI DELAY I PAID PENALTY 30, 000/- IN SALES TAX DEPARTMENT, YOUR SERVICE S ARE VERY BAD SERVICE....

NOW I WANT THE CLARIFICATION ABOUT THIS DELAY AND COMPANSATION FOR THIS PENATLY....COZ I PAID THIS PENALTY ONLY LATE FORM YOUR END AND SERVICES.....

SO PL GIVE ME RESULT, AND COMPANSATION AMT 30,000/- OTHER WISE I'LL GO IN LEGAL WAY FOR THIS.

I AM WAITING FOR YOUR REPLY AND RESPONS

Hi,

Our split AC model no. AST18WJWD XTL went for repair to PRS Sevices, 5, Samipya Flats, opp. Welcome Flats, Urmi- Dinesh Mill Road, Akota, Vadodara- 390020, Ph no.:[protected], 2342488 , an authorized service center of Samsung India Electronics Ltd in Vadodara city, Gujarat. on approx 27th may 2010, after making several calls and follow ups it was installed back on approx 6th June 2010. But the AC was not giving proper cooling, so , we asked PRS services to do a check, one of the engineer came and filled the gas, but there was no result, so he decided to again take the AC back to the service center, the AC was taken back on 14th June 2010 and we were promised by the engineer that AC would be installed in 2 working days.
Today its 24th June 2010 , and we are still following up the the PRS services to install the AC back.

For 1 month approximately from 27th may – 24th June 2010, we have stayed without AC in summer season, where the temperature goes up to 46 degrees.

We are one of the Loyal customer of Samsung as far as home appliances are concerned, We have 2 AC's both of Samsung, 1 Refrigerator of Samsung, 1 kitchen Owen of Samsung.
Kindly do the needful, so that we do not feel sorry on our decision to have Samsung in our home.
I hope one of the management people reads this mail, understands our problem and take some necessary step to resolve it.

Dear Sir/Madam,

Finally I am writing this mail after several times repeating in contacting your Customer care.

The numbers which I contacted are

[protected],[protected]

I bought a 1.5 tons split AC by last March 16th 2010, now it has the problem in LED Display and oscillating Flap (not working).

I kept contacting your customer care past one month; complaint request number is [protected] (but no use).

Every time I get an answer from your customer care as my call been register in a priority (emergency) bases, but I don’t find any response later.

So, I am writing this mail as assuming that some response will be there from your side.

Hello
Service Request No [protected]
Transaction No [protected],
I had given my AC for repairs.
The AC was repaired but the servicing center refused to give me a true copy of the work order or any document pertaining to the what repairs were carried out.
Moreover when i spoke to the service center executive he simply refused to acknoledge my valid points and asked me to return the AC.
By that time the delivery man had fitted the AC.
The service executive asked the delivery man to remove it.
So i had to remove the fitted AC and return it back.
First of all the company gives a faulty piece of AC,who's compressor goes off in just 2 months of purchase.
Then the service provided is PATHETIC and the company refuses to give a proof of service that has been carried out on the AC.
Then the service center people act in a high headed manner and remove an already fitted AC.
I feel really sorry to have bought a samsung product and have vowed never to either buy another samsung product or recommend to anyone else.
I guess it was a terrible mistake to have bought a samsung product.
Rohit Malhotra

From: Pravin B. Shah,
5-T, Navpad Society,
Opp. New Vikas Gruh,
Paldi, Ahmedabad -380 007.

[protected]M)

Date: 21st June, 2010


The Chairman,
Samsung India Ltd.,


Dear Sir,

Re: My Samsung split A/c. 1.5 tonne
Model No.AS18EFA / 2009
Unsatisfactory service from your company
Representatives
------- [protected][protected][protected]

I had purchased one Samsung 1.5 ton split a/c, model no.AS18EFA / 2009 on 26/05/2009 from your dealer M/s. Harsha Electronics, Near Mahalaxmi Char Rasta, Paldi, Ahmedabad.

After three months of purchase, during the visit of your company service engineer for first service, it was detected that there was gas leakage from my a/c. The service engineer repaired the same. My query is that why a new A/c purchased by me and that also of a reputed brand like Samsung developed such a serious technical snag during the first three months of its purchase?

Sir, on 18/5/2010, I noticed leakage of water from the side of Temperature indicator panel. I had immediately lodged a complaint. On 22/05/2010 your engineer came and checked the problem and told that he had solved the problem and the leakage will not occur. At that time I informed your engineer that in case the problem recurs, I will be away from town on 23/5/2009 and 24/5/2009.

Unfortunately on 22/5/2010, the same day on which your engineer had visited and had declared that the problem was solved, I found that leakage was again there. I telephoned to your service engineer on 23/5/2009 from train, who informed me that he will come on 28/5/2010 and repair the problem. But he failed to turn up. At this juncture I would like to point out to the company that what type of service engineers your company has that a minor problem could not be satisfactorily solved.

Again I lodged a complaint on 5/6/2010. Your person had come and did some repairing but the problem still could not be solved and leakage was continued. As the problem was not solved I once again lodged a complaint, I was told that I will have to pay charges but, I refused him and told that I will take up the matter with higher authorities. My complaint was lodged within the guarantee period, and the same problem could not be rectified by your engineer and there is no question of my paying any charges.

In fact, the entire fault lies with the Company as it could not solve a minor problem and I had to undergo unnecessary harassment and mental agony. I now request you to personally take up the matter and repair the ac to my satisfaction.


Yours faithfully,



(Pravin B. Shah)

To
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Fax:[protected]/19

Dear Sirs,

Sub: BP NO.[protected] DATED 20.06.2010
DATE OF PURCHASE: 04.04.2006

I regret to inform you that this is the third time, I am facing same problem with my Samsung Fridge:

Asper your Service Centre compresser replaced 24.09.2008 & 18.04.2009, again today your service engineer visited my residence and infmd compresser to be re-placed again. This is unprofessional and also a financial lose to me every year.

Rqst you to please check whether your service centre doing the job correctly or not.
If they replaced a new compresser, this problem will not happend again and again.

Please take back my fridge and replace a new Fridge to me immdtly to avoid further complications.


Tks & Rgds,
D. Pratheep

I PURCHASED A SAMSUNG CDMA DOUS SCH-W259 (A000001E8C2B07 & [protected]) FROM BHAGWATI ELECTRONICS , 135 MUNCIPAL MARKET , KAROL BAGH . NEW DELHI - 110005 ON 19 – JUNE – 2010. I AM HAVING MTNL GSM SIM OF TRUMP SERVICE AND MTNL CDMA GARUDA 1x SIM. WHILE MY GSM CONNECTION IS WORKING FINE BUT FOR MTNL CDMA SIM IS NOT RECEIVING ANY INCOMING CALL WHEREAS OUTGOING CALL IS WORKING.
I COMPLAIN FOR THE SAME AT YOUR TECHINCAL SUPPORT CALL CENTER ON[protected] I TALKED TO Ms. NEHA WITH REFERENCE NO. [protected] SHE TOLD ME THaT SAMSUNG CDMA DU0S- 259 DOES NOT SUPPORT MTNL CDMA SERVICE .
I SPEND MY HARD EARNED MONEY ON PURCHASING SAMSUNG MOBILE UNDER THE INFLUENCE OF YOUR TV ADVERTISEMENT (which are not telling you that this product does not support mtnl cdma) BUT THIS PRODUCT IS USELESS FOR ME SINCE THIS DOES NOT SUPPORT MTNL CDMA SO I REQUESTING YOU TO PLEASE TAKE BACK PRODUCT UNDER YOUR PRODUCT RETURN POLICY AS I AM NOT SATISFIED WITH THIS PRODUCT.EVEN YOUR WEBSITE TOO WON’T TELLING YOU THAT IT WON.T SUPPORT MTNL CDMA

I PERSONALLY CHECKED MTNL CDMA SERVICE IS WORKING VERY FINE ON SPICE – D88 GOLD and micromax C2i HANDSET AND OTHERS CDMA BRANDED PHONES BUT NOT ON SAMSUNG MOBILE.

Regards,
SHAILENDRA KUMAR
s.[protected]@gmail.com

BELOW IS THE CLAIM OF MTNL cdma TELECOM SERVICE PROVIDER
MTNL brings New Garuda 1x WLL Mobile/Fixed Wireless Service, with excellent coverage and voice quality. Garuda is the most affordable Mobile/Fixed Wireless Service in Delhi, working on the latest CDMA 1x technology with features of superior voice clarity, data connectivity upto 144 Kbps .

sir.
on june 2010 our samsung mobile sgh-l700 stolen we are alredy inform to airtel service center and issu a fresh sim he activate witen 24 hr
so plese bloked the imei no of mobile because no any boddy use our mobile

his imei no - [protected]
i[censored]se other sim plese inform in our next mobile no. [protected] or our mail add.
[protected]@gmail.com

I'm Manpreet kaur from Faridabad.I had purchased a samsung side by side refrigerator RS21HTDPN1 from M/s mayur electrovision,sec-10,fbd.on 25.Aug.'2009.I only started using it in feb'2010.since then i've been facing different problems.I lodged a complaint and after afew reminders the engineer came but couldn't find d problem.In that process he even changed 3 of its parts.But d problem still persists,there is no ice formation in d freezer.I dont want this refrigerator,I want it replaced,as soon as possible.I'm fed up of all this.If nothing done,then I'll have to move 2 d consumer court. thankyou, Manpreet kaur, 1193/15,near Apeejay School,Faridabad-121007.

TV is working
Complaint has been done on 15th June 2010.(Tuesday). Visted by Service Engineer on Friday 18th June 2010.
Taken an IC & responding that the Item will be delivered on 20th June 2010.
After that they are saying that you have to wait unless th Service engineer will deliver as he will get time to deliver.
The contact number of the Ghaziabad Service centre is not activated. Their response on this topic is that that is not our business.

Kalyan Sikdar
[protected]

DEAR SIRS,

DATE OF PURCHASE: 04.04.2006 - BP NO.[protected] DTD 20.06.2010.

I would rqst immdte necessary action rgding my complaint.

I am very sorry to infm you that every year (frm 2008) my fridge having this problem
and every year I am paying money to your service centre M/s. Vision Cool Services.

I hope you will take immdte necessary action in this matter.

Tks & Rgds,
D. Pratheep
Tel: [protected]
Email: [protected]@samuderaindia.com

I HAD PURCHASE ONE BRAND NEW AC BEFORE 25 DAYS ON 26TH MAY 2010.FROM PRIME ELECTRONICS,NARANPURA CHARRASTA,AHMEDABAD BY BILL NO346 DT:26/05/2010 FORM RS.26250.00AND PAID PAYMENT THROUGH CHEQUE.FURTHER AC WAS FITTED AFTER ONE WEEK FROM MY LOTS OF COMPLIANTS.NEXT DAY ONE EXECUTIVE MR.NIKUNJ IS CAME TO MY HOME FOR DEMO.AND SUDDENLY HE TOLD TO MY FAMILY THAT GAS IS INSUUFICIENT IN THIS AC.AND AFTER 2 DAYS ANOTHER SERVICE ENGEENEAR MR.HIREN CAME TO MY HOME AS ON SUNDAY AND TRY TO FILL THE GAS.AND SAID THAT NOE ITS OK AFTER 2 DAYS.AGAIN I FEEL SAME PROBLEM AND AC IS NOT WORK IN PROPER CONDITION.WHILE BURNING IS SAME.AGAIN I COMPLAIN TO CUSTMER CARE OFFICE ON 30308282 AND COMPLAIN NO.IS [protected].AFTER LOTS OF REMINDER AGAIN ONE ENGEENEAR CAME TO MY HOME AND TOLD ME THAT AC`S SOME PART IS NOT WORKING AND ITS FULLY DEMAGED WHILE MADE.AND HE TOLD ME THAT I WILL REGISTERED YOUR COMPLAIN FOR FULL REPLACEMENT.BUT TILL TODAY MORNING AS ON 21ST JUNE 2010.11.00 AM NOBODY IS RESPOND TO MY COMPLAIN.EVEN CUSTMER CARE EXECUTIVE MR.SANDIP TOLD ME THAT PLEASE TALK TO LOCAL SERVICE STATION NO.40209930/00.I DO FOR THE SAME AFTER LONG WAITING THEY TOLD ME THAT WE ARE VERY BUSY PLEASE WAIT FOR OUR CALL.PLEASE HELP ME FOR RIGHT ACTIONS.

REGARDS

MEHUL THAKKAR
AHMEDABAD.
+91 [protected]
E MAIL:[protected]@yahoo.co.in

I have a phone of samsung metro 3500, purchased by me last year 20th july 2009, it was good with its applications at first, but within a couple of few months it started showing problems, i had formatted my phone on last on january 2010, it was ok till then, but it is now again showing the following problems:
1) Phone gets hanged every now- and then,
2) It is not showing the "CALL HISTORY" or "CALL LOG"

what is the actual problem? and what can i do to repair it so that it never ever takes place again in the future? Kindly suggest me a permanent solution!!

Waiting for a earnest reply,
Sneha Chawhan,
Mumbai

are bhaiya
mene duniya ka sabse bada stupid ] chutiya ] tha mera dimag kharab ho gaya tha jo mene teri samsung company ki lcd kharidi . isko lega apni dal le . tere bus ki isko sahi karna to hai nahi. tujse or teri company balo ko mail kar ke phone karke me to barbad ho gaya . lekin tumhare upar joooon tak nahi ragi.
tujse aur kya kahooon. samsung company naam se mujhe chid hai . me tumhe court me le jaaoonga. mera num hai [protected]. [protected]



add
ah 15 hindpuram colony mainpuri u p

Respected Sir,
I purchased a 1 ton split A/C from Ezone, Samsung Brand with the model number AS123TGA and with Serial Number 0137PPIZ4003227 and i made a complaint on 16th Wednesday 2010 at 10 A.M. for a first time problem of Bad Odour emanating from it as soon as it is turned on but the service centre people were so negligent that no body didnt turn up till date and they kept repeating the same answer there is no service engineer to attend the fault and they are busy. I have never received such a worst response from any customer care so far in my life. Samsung being the reputed organisation is not providing a good after sales service.

*****I could see an advertisement on your web site by samsung saying 1 hour response, 1 day service and 1 visit solution which only makes me to laugh.

I also wrote and email to them regarding my complaint and the service centre's reply, they said they will contact me but nothing happened too.

Below is the reply i got from Samsung Service Centre

Dear Senthan

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

We apologize for the inconvenience you are facing with your SAMSUNG
product. We are forwarding yourcomplaint to the concerned department.
Soon you will be contacted by concerned authority.
Till then kindly be with us.
Thanks <(>&<)> assuring you for best services always.
With Regards
SAMSUNG

The main problem is they have given contract to third party people who are not properly trained to handle customer complaints, being the first time complaint I expected the turn around time atleast to be the next business day but i really got frustrated by the way my complaint was handled. My complaint is handled by Alfa Engineering and the phone numbers given by them are [protected] and[protected].

My BP no. is [protected].

Hope some one will take up this issue and get me a proper resolution at the earliest and I still believe Samsung is a reputed company???

With Regards
B. Senthan
[protected]

hi this is amit vaishnav, my contact no. is [protected] / [protected] and my e mail id is amit.[protected]@yahoo.com and my concern is that i am not getting the resolution regarding my problems it looks like i made a big mistake by buying samsung mobile actualy i bought mobile on 17/11/2009.( i had charging and handfree conecting problem) i faced charging problen on 7 th of april 2010 i went to ashok vihar service center than again after a week i faced same problen and again i went there and they just replace my charger and said now it will work properly and for hand free thay said we dont have hand free and as there is a cut in your hand free that is why it is not working properly so i bought another handfreefrom the shop but this handfree was not working properly as well, and within week i faced charging problen for thar this time i went to moti nager service center now mr mohit said my both the hand free has fult buy another at that time i just thought that may tish is the concern with hand free , but on 3rd of may again i had problem with charging point this time i went to moti nager than mr mohit said we will have to change mother board of the mobile and you will get your mobile till 20th of may i submited my mobile my work order no was e0349 this time ,i dont remember other work order no. . and when i called on 20th they said you will get your mobile after a week means till 27 -i sad ok , than after a weak whern i called them they sad it will take 7 more days and this time i called 8-10 time to know the status of the phone on the no. [protected] i just reply that make sure it should be 7 days only he said ok. and after 7 days whern i called he said any how you will get your mobile on 7th of june this time i made complin i called samsung customer care [protected], hey gave me the no. of manjeet singh ( i st dont wnt to add mr because he dosnt desertv it ) he said it takes time or it will take time we can not do any thing but i will try to give yuor phone on 10th of june and he disconected the call , than i called samsung customer care thay gave me the no of mr ansari i talked to him he said nothing can be done you will have to wait i said ok i will wait till 12th of june on 12th of june i called 20-25 time moti nager and got no respone than i talked to manjeet and than talked to ansari as well no one gave me response than i talked to samsung customer care as well but from there i did not get proper response but at the and i said to arrange a stand by phone to manjeet than in 12th of june i went moti nager service center and he gave me my phone . i chaked it was working properly but i did not chack for call after reachin home when i made call the hearing speeker was not working for that i went to customer care center it spoiled my whole day ,than now on 19 th of june again i am facing another issue with my phone regarding this when i called samsung customer care thay said me to talk my ansari may ansari said me to colect all the information when all i faced the problem for that i called ashok vihar there was a girl she gave me information of one time however i have been there twice . and when i calld moti nager mr manjeet said i can not give you any information and he said me to hold the line and after holding the line for 5-6 mins he disconected the line.

my complain is that since 7th of april to 19th of june i have visited twice ashok vihar service center and 3-4 time moti nager i have called samsung customer care 100 time i havetalked to mr ansari ,he just says all the time you will have to wait and you will have to go to service center and it is the technical problem we cant do anything with attitude and when i said i will go to consumer forem he said it will take some some and what ever you want to do you can . and 10-15 time my call was disconected from samsung customer care [protected], and 10-15 time they sad that there is no availability in mob department we will call you back but i did not get even a single call back , i did not get any follow up from moti nager service center even when my mob was there for 40 days. i am just tired by calling manjeet , mr ansari and samsung customer care and by using this phone(s5603) i am facing problems on this hand set i want you to replace this handset or refund because this handset dosent work properly. and it takes my too much time and allow me to take tension even it affects my routine . and sansung's service senter and customer care doesnt provide proper solution.

A Samung TV (LCD 32” LA32C530F1, Chasis No. 2025) was purchased from the dealer Rahul Electronics (SV road Goregaon West) on 15th June 2010. The full money was paid on 15th June 2010. The TV was delivered to our residence on 16th June 2010. The Samsung representative was to install the TV on 16th as per the dealer. After much follow-up, the representative came to our residence on 17th of June 2010 and opened the packed and sealed carton. To our utter dismay, the TV was an already used piece with no stand. This was observed by the Samsung rep and by us. Immediately a phone was placed to the dealer about the issue. The dealer blamed Samsung for having providing us a used piece and said that it could be replaced only the next day.
The next day, 18th June 2010 a personal visit to the dealer did not help. All the blame was on Samsung and yet no TV for us!
Today, I contacted Samsung toll free number on the carton. [protected]. The representative said this is a dealer issue and you go to the dealer. After much argument, she provided me with the Kurla branch office number and a name “Prachi” to speak to. I spoke to her. She asked me to speak to the Sales department at Vile parle. So i am being passed from one to another – all pointing fingers at each other and NO RESOLUTION!!
What am i to make of it? But for being cheated! The money is paid for a used product? Dealer is blaming Samsung and Samsung is passing the buck. And i have lost the money with no TV!!!!!
Looking in the rear view mirror, I wonder why did i choose Samsung as a brand when there are so many good products in the market... i think it was because of trust that is attached to the name... but is NO MORE. With this experience, can i trust the company or its dealer any more?
I strongly advise all the potential customer to be careful before purchasing any product from Samsung as you could be tossed around and your money is gone and no product in your hand.
DO NOT go to Rahul Electronics AT ALL.... they are in the business of cheating people. I have now heard from more people that similar situations have happened with them as well.


Shyam Lata
91 [protected]