Samsung India Complaints & Reviews

i make my complaint of my automatic washing machine which i brought on dec .2008 is not working, on june 10th 2010 toady is 20th august 2010 but no progress,
Be take care dont go any body to purchase samsung product bcose after sales service is very bad.
Mukesh
[protected]

I never going to see a worst mobile in my entire life. Now i hate samsung products. Better immediately stop the mobile marketing of samsung (s3310) to save the new customers.

The .jar games are not supporting, very small phone memory. Video recording for only 1 min.

samsung /s3310 — display not provide in market for s3310

i am sarching the display of samsung s3310 dut not find . i request you give me address the shop to provide .display

give me shop addresss

you need to adjust your video settings to inc rease video recoding duration. just go to camcorder mode then set recording mode to "For full memory".

Samsung — Servicing of Music system

Dear sir,
we gave our Samsung music system for repair to S.T Service Point . They charged Rs.3000 the first time and after two days it again was not working properly. We took to the same service point and they still haven't repaired it even after more than 2 months. The address of the service is given below .
can you please help us in this matter as we are helpless

S.T.Service Point
M-131,Guru Harikrishan Nagar
Paschim vihar, New delhi-87
Ph-[protected],65020144

hi,
i am puneet from aligarh u.p india,
i have been complaing of my music home theater, f.m, dvd player, usb player, since 8 months, the engineer came without any instruments and just go,
samsung service center is harrising me here in aligarh from 9 month

After the complaint made, i received a replacement handset on[protected]
~Anand

Your complaint is funnier than the horror movie 'EXORCIST' (original - 1973 )...!

stop crying abt mobile phones ~if something doesn't work, throw it out !

Samsung Window Air Conditioner — NO PROPER AFTER SALES SERVICE WAS GIVEN

I have purchased a window A/C from kohinoor electronics thane on 15th april 2005, the machine was maintained under 1 year worranty by company.The machine stops giving cooling in may 2008, the complaint was lodged immidiately, the service man has told to get it washed, and he has washed the machine, and charged Rs. 450. But we have observed within 2/3 hours that still machine is not giving proper cooling, Again we have called him this time he has told that you have to charge the gas, we have get it done and spend rs 2200 for the gas. still the machine does not give cooling, again i have lodge the complaint, this time the service man has told me that transformer, and temparature sansor has to change, we have change it, again he has charged us rs 890. still the machine has not given proper cooling again we have lodge the complaint, this time service man has told that the compressor was not working, and we have to change the compressor which is under worranty and for this you have to pay only Rs. 1800 for gas charging. He has taken away our a/c machine on 29/7/2008, till 31/7/08 no bady has replayed me. hence i have personally contacted the service station Krish electronics, and i was shocked that the service incharge has advoice me that you have to change the condencer coil unit front and back as it was rusty and may give problame in future and your machine will become as well as new, as we have change the all parts for which the estimated cost is Rs. 5000 to 6000. + the expenxes we have done are rs 3540 . this is unfair

The company Samsung is not keeping the proper trained and well knolegeable techical staff, and hence the custmer was un nacerry harrased to change the unwanted parts by making wrong expences and eventhough not satisfing with the product's results in this case cooling of a/c

It means that proper prediction / dignocis of the problem was not done by the proper educated and well trained techician or service engineer and hence done by try and error method by changing the parts they have change all parts un nacessary insteade of changing the main part that is the compressor.which is a trouble giving part. and again advicing me to change the remaining part's which are not giving any trouble right now. and compelling me to do the expenxes of Rs. 500 to 6000 + the amount we have already spend is 3540 it means i have to spend about 10000 rupees for geting service and i have to spend my 4 months and still i am not getting the results, my machine is with samsung service provider.

Can you guide me what can i do or who will lookafter my complaint, all this story was emailed to Service.[protected]@samsung.com on 19/7/2008 and on 31/7/2008but still today i have not received any replay from samsung custamer cair

Samsung Window A/C — Compressor Not Working

Sir, I belong to kanpur city in U.P., i have purchased a samsung window (Model No. AWT18Q1HDAD) on 16-07-04, and i have repaired this 2 times in company sertvice centre (Sri Nath Refrigeration Corporation, Benajhabar Road Swaroop Nagar Kanpur) at kanpur due to the problem of compressor.Recently it is repared at service centre 2 months ago(6/6/08).I have paid Rs 1783.00 for this, But It's compressor is still not working properly, although the compressor of my AC is still in Guarantee period, please take some action for this problem.
Some Details are As follows

Reciept No. Of Bill 472

Call/wc No. [protected]

Model No. AWT18Q1HDAD/XTL

Set Serial No. A017PZBX200599N

Samsung Window Air Conditioner — AC PROBLEM

I bought the AC in May 2008 from Saravana Stores Tambaram.Within a week after purchase it developed problem and Compresser was rectified/replaced. Again on 12/03/09 I called them for general check up and found that the some coils are to be changed and unit is likely tobe taken for service. Basis question is within the guranteee period these type of problems can be rectified freely. But the reoccurance of the problem is likely and the cost of repair may surpass the cost of AC itsefl in a span of 3 yeras. There fore I requuset you to replace the unit with a new one in a pakka working condition.Or given me in writing a service warranty of atlest 5 years like compressor warranty immediately.

Thanks
S.Ramasamy

Samsung Window Air Conditioner — defect in manufacturing

i had bought a new 1.5 ton air conditioner on 23/5/09 but on 11/06/09 it stopped working i registered a compainlaint but the company took 6 days to attend to my complaint they told me that the compressor is not working, they dont have any concern about my air conditioner they are not giving any kind of response it has been 20 days now.they sell 3rd class proudcts never buy ac from samsung company the service of this company is worst.

Samsung — Window Air Conditioner

I have several Window air conditioner units and they are all from SAMSUNG. 24.000 BTU

everything went well until 4 days before the warranty for the compressor unit expired and this was on Friday night and I called next day the Company who gives me the maintance and cleaning on the units but since it was a week end they showed up the following Monday.
they took the unit to their shop to check what is wrong with it and the same day they called me and told me that the compressor would not start This was the day the warranty had expired since they have no office in Maracaibo -Venezuela I had to call next day to their International service dept. in Panama
and I explained the situation and since I had not called on Saturday their was no warranty any more. that means because of 48 hours.
I can not believe that there are such short minded Persons working in Samsung and to give you such an answer.
I ask every one to stay away from any item made by SAMSUNG since there are other companies and there is competition .
Now I have to spend the same amount of money I had paid when I bought the unit and I prefer to Buy Lg, Toshiba , Carrier, Panasonic etc then buying 1 single Nail from Samsung.

Again Dont buy anything From SAMSUNG

Samsung — defective air conditioner

good evenig
i had purchased an air conditioner on 7 apr 2010.within 2 months it started giving a lot of troubles.after repeated complaints the company replaced the compressor.still the air conditoner did not cool the room.
after almost 11 months of repeated compaining about the air conditoner the company has not done anything about it.
it seems the company is trying to buy time and move out of the warranty period which finishes on 7 april 2011
i would request if somebody can help in bringing the company to task.
thank you
rohit malhotra

Samsung Window Air Conditioner — requesting for serving since 26th March, 2011

i purchased an window air conditioner on 10th April 2010. i made a request on 26th march, 2011 for first free service of the A.C. and since then i called their customer care more than 20 times but no response has been received by me from samsung. they are mentally harassing me.

my contact no. is - [protected]

Samsung Window Air Conditioner — NOT PERFORMING WELL NOISE & COOLING

THE SAMSUNG WINDOW AIR CONDITIONER: PERFORMENCE AND SERVICE ( AS STATED AT THE TIME OF SALES 3 YRS FREE SERVICE YEARLY )

HUGE NOISE AT THE TIME OF NO AND OFF

COOLING IS NOT SO, GOOD]

SAMSUNG LCD TV — non concern attitude

i bought a samsung LCD TV 1 year back. exactly after 15 days of finishing the warranty period, it stopped working. now they are sying they have to change the panel at the cost of 15,000 rupees. somebody plz tell wat is the use of buyproducts of such reputed company whe u have to spend so much amt and the company is not at all concerned.

Fw: card warranty
...
From:
Hameed Lebbe Saleemu <[protected]@yahoo.com> [Chat now]
...
Add to Contacts
To: mea.[protected]@samsung.com


warranrty LCS and Plasjma.jpg (669KB)


----- Forwarded Message ----
From: digital rifai <rizan.[protected]@gmail.com>
To: [protected]@yahoo.com
Sent: Tue, January 11, 2011 9:12:20 PM
Subject: card warranty

attachmnet Im hamid salem from srilanka
i ve purchased 32 inch samsug LCD TV from MAF HYPERMARKETS LLC CARREFOUR, MOE BRANCH DUBAI -UAE.
on 05/feb/2010. model no-SA LCD TV 32" LA32B352F3 SAMAUNG
Had a problem on 3 months back.But still the TV is on your srilankan service center (singhagiri Ltd) technicians are
suggesting to change BOARD and asking Rs 20, 000(SRILANKAN RUPEESS) FROM US.and i transport this tv 400 km
away from colombo with my own expenditure;to ur cevice center. stil i could not find sollution for this problem.
pls, respond to me as quick us possible to solve this problem
(here i ve attach my detail reciept with this mail) .

i bought a samsung 1.5 ton split ac, now it's required service, so pl.send some one to attend the product it's urgent.

Samsung Side by Side refrigerator — Service deficiency

My complaint regarding side by side samsung refrigerator is not being attended to by local service centre. There is no place to call except their call centre who sends you back to the service centre. Is there nobody on top responsible for solving customer complaints ?

i am here by to inform you that i am one of the customer of yours, i bought you a/c on 9-4-2010 from sargam electronics jail road the day i bought your A/C it was nt working properly even the cooler can make the room more chill than the samsung A/Cs . i had call to your customer care now even i dont know how many times but they have nt done anything, nor even a single person came to my house to visit, what problem i am facing, this is service samsung giving, i think we should appreciate the services of such a big company like SAMSUNG.who just want to sell their product, after that SAMSUNG is least not at all concerned about his custmer this is just because you people easliy find new custmers .i should thanks to god that the same day i was also bought a l.c.d that doesnt belongs to samsung .i cant tell the how abt the performance of your a/cs . now i feel like a cheated person, you people have charge for a new a/c and hand over a used a/c to me .tell me this also wether this problem is going to be resolved or not .

gavin
[protected]

Samsung — Non Cooling AC

I bought this air condition from of you’re authorize dealer ( Mayur Electronic plaza Faridabad) on 22/04/2009 with model no: AW18ZKC with a SL. No A324DZA5400315B.
As the summer was approaching and I avail the free servicing from your company in the month of April 2010, thereafter the Air condition has stop cooling, which I though initially was due to the raise in mercury. But after some days I though of calling up to check out the cost of the problem from your customer care as AC was not cooling even in the low temperature, to which they offer me help to sent a technician to investigate the problem. For your reference the No. is [protected] on 5 may 2010.
The technician informs me that there was a gas linkages for which he said need to be sent to the workshop.

Now after reaching the workshop the technician called me up to inform that some part of the product was damage and the cost to replace is Rs.3000 and above.

1. My problem is why has the technician not check the problem at my place? By the way he didn’t even brother to open the AC and check.
2. Why do you lunch a product that cannot last even for a year?