Samsung India Complaints & Reviews

I am the unfortunate owner of a Samsung refrigerator and to my ill luck I realized it is not functioning on the 1st of May. 1st of May being a holiday and 2nd of May being a Sunday I was only able to inform the Samsung India call center of this on the morning of 3rd of May. I was given an assurance that my problem would be attended to by 8.30 pm the very same day. I must say I was impressed and happy I had chosen Samsung. But after this it...

I have purchased Samsung Mobile in 25th January 2010. The company (Samsung) claims that they will provide us replace warranty (If company will not able to solve the problem within seven days). After two month o[censored]sing this phone I got a problem related to USB and other minor / major problems. I went to service centre (Barrackpore Samsung Mobile Service Centre, Near – 15 No. Rail Gate, Lalkothi, Barrackpore, Kolkata, West Bengal) and told...

this croma stor at Fort Bombay could not provide me with the adress of the samsung cell service cntre properly nor their phone number of the nearest to me at lower parel(me from churchgate Bombay) and this is a phone samsung S3500 bouth from there less than 8 months that it has stopped wrkin and the warranty card i have holds good but i cant so get the address and cell of the service centre from the fort croma store where i bought the cell...

one samsung split a.c. 1.5 ton purchased from spencers hyper, fun mall, gomti nagar,lucknow on 25/04/10 vide bill no. 36779 alongwith a sonax vst 400 stabkuzer (1.5 ton)vide bill no. 36780, but till now no cash receipts of above bills provided/sent to me.why so?
Installation of outer unit of a/c has not done by mechanic, who was deputed by your shop. There is water oozing from taps of outer unit, owing to gas leakage. In this conexion...

Dear Sir/Mam.

I have submitted my Samsung Mobile handset (5233A) at Samsung's authorized service center Electro Serve center (Work Order No. WA[protected]) dated 2nd April 10. As per the date committed by them was 12th April-10. Now when I called the samsung personal for knowing the update, they further given me a date of 19th April.10 but again when i visited the center on 19th April 10 they said parts are not available...

I have recently bought an split ac from samsung. From the first day i was not kind of impressed with the product as it took some time to cool a very small room for its capacity 1.5 ltr. I initially thought, may be due to the weather then in bangalore, yes it was really hot!!!, its taking some time to cool. The days progressed, the weather got better but even then it is taking some time to cool and it drips a lot of water from the outdoor...

Hi ,

I have brought a new Samsung AC from Satya Agencies Medavakkam by Oct 2009. By the start of April 2010 i started facing problem with my AC and my complaint was registered after repeated calls on 20th April. And after a week Samsung service people inspected and informed me the compressor has gone fault and need to replace it. As this happened during the warranty period they promised me to replace it at free of cost. Even...

I had a problem with my Samsung E1410 mobile phone. The battery had some snag which resulted in very low backup as well as problems in receiving and delivering 'sms'es and calls. I reached for a Samsung service center at Bangalore and the service personnel identified that the battery was under a defect and since it falls within my warranty period, they would replace the same. Its been over 2 weeks now and they have still not replaced...

Hi

Need to make complanit aganist samsung dealer, whu came to oir palce to check refrigerator after the complaint logged.They took Rs. 2250/- and changed the part but after that the refrigerator was not working.Its been 01week following up with them they are not coming nor taking our calls.I need that necessary action should be taken against such dealers who cheat people.Address of dealer below.

Global Service...

i have booked a samsung omnia i8910 phone, on 30.4 2010 at 9pm over phone ( no [protected], [protected]), but so far my order is not confirmed and though money got deducted from credit card no information regarding my order is made available to me i asked to send a email of the order details and they told me that it will be sent in 15 mins but so far i didnt get any information/confirmation of my order please do the needful at your end...

I logged call 1 month back for servicing of my AC and have sent mail many time but no one came from Samsung. The service is very very bad and i have decided not to buy any other samsung produce. I have sent them many mails but no response. Not sure if senior management is sleeping in the company of what?

complain No.[protected]

Tushar
[protected]...

This is a real frustrating experience with Samsung products.

This is our 2nd Samsung product and I wow never to buy any more Samsung products in my life and also make others aware.

We have a Semi Automatic Samsung washing machine.
Recently, the Timer knob was not working for 3 mins interval.
So, we called the Samsung call centre and registered for a technician visit. (case no: [protected]).
br...

Two month old Samsung AC- Split purchased from Kohinoor Electronics at Dadar.
Last week, suddenly lost the cooling and thereafter lsot power to it in one day itself.
Registered complaint on April 26th. Since then, their service centre is only equipped to TAKE down complaints and not react to complaint. Mr Vaibhav- Manager-service center is smart enough to AVOID all calls on his cell phone...whereas his staff is i guess smarter...

Sir / madam,

I bought Samasung Window AC 1 year back from Vijay Sales. It was stated in the offer that initial 3 servicing will be free. Warranty for the AC expired just 7 days back. When we called the service centre compalining the cooling problem. their engineer stated that there is a Gas lickeage problem in the AC and I will be charged 2000 for the same and warranty for that will be only for 3 months.

First...

Name: Sheldon Pereira
ref no: [protected]
Its the worst customer care that i have spoken to. I think they need to first get the right people on the job and then train them as well. they do not have managers at all if you ask for one then their managers have either gone for lunch or or they hangup. They hung up on me 8 times as they could not help me and answer my questions. They cannot understand or speak English. they talk rubbish...

Dear sir,

we have purchased a double door refrigerator cum freezer model no. SS20WG2/XTL serial no. 71943CX B00057 ON 16/6/2005

Samsung service centre and after sales service is worst and very poor

I have filed a complaint on 2 april'2010 under complaint reg. no. [protected]

that our refrigator is not cooling. an enginner came after a week or so and informed us to change the...

Dear Sir,

I have made a complaint to customer care that my refrigerator on 2nd April.'2010 model no. SS20WG2/XTL serila no. 719943cxb00057d that refrigartor and freezer both are not working and and colling is not there. A representative came and after inspection of the same told us the fan and motor and its stand needs to be replaced due which colling is not there in freezer and refrigator for which we agreed as per the...

Dear Samsung India CMD,

We have raised a complain for repair of our fridge almost 2 months ago and nothing has been done for that. Complain number: [protected].

Our fridge stopped working as a cable inside the concealed back wall burnt automatically which is very surprsing as it is stabiizer free product.

Service centre people are saying that they can not repair it and whoe body needs to be changed....

I recently bought the GT S-3653 Samsung Corby handset. I trapped in the mass advertisment of Samsung. This handset has very poor quality of internet browser and user experience. One cannot able to download from Internet GPRS as compared to entry level model of LG or Nokia. I cant able to download a ring tone or anything from the internet on handset even less than 40 KB also cannot be downloaded. I contacted Airtel GPRS service and they told...

sir,
i have lost my mobile on dated 30/04/2010. it was theft while i was getting down from train . imei no. is [protected]/9.
oter details are as under-
bill no.[protected]
purchase date-17/12/2009
order no.-[protected]
mobile no. [protected]
contact no.[protected] and [protected]

pl..trace out mobie as soon as possible.
thanking you..
yours faithfullybr...