Samsung India Complaints & Reviews

Called for repair, Water leak from the AC unit. Attended the complaint and again started water leak with in a week. Poor service by the authorized service centers.

The brand new Samsung Corby B3210 has an issue with the LCD screen and needs a replacement.Even though the handset is within warranty, the Basheerbagh's Samsung Service Center in Hyderabad says that there is no stock available for the past one month.And the agent Vishwanath from that store answers the calls so rudely that the customers get scared even to check the status.I recommend everyone not to go for Samsung devices.The customer care of Samsung is good for nothing.

I bought a Samsung front load fully automatic washing machine (Model number : WF8650NHW - XTL) on 7th April 2010 from Reliance Digital Cunningham Road Bangalore.

Right from the first day the machine did not work properly, it will complete half the washing cycle and then give an error 4E and stop.
We called the Samsung service station on 13th April and they loged the complain (complain number : [protected]), after that no body has attened our call.
Every time we call them back the only reply we get is that some body will be coming to check this and then nobody turns up.

Its nearly 2 months now and still we are facing the same problem.

Can you please help us?

Best Regards,
Mandira.
Mob number : [protected]

Respected Sir/mam,

I have bought samsung mobile GT-B3410 TAWINS was having Hanging problem.
Work order number is WA[protected]

My mobile is in warranty period.I have given that mobile in the samsung service centre on 5/10/2010 for repairing and they told that you will get the mobile within 15 days.Today is 03/06/2010 and they haven't repaired my cellphone till now near about more than 35 days have passed.the service center of samsung is near abut 15 kms from my house and i have visited there more than 36 times during this time period and also called many times. there is no response from the service center.
They also told me before 15 days that you will get a new set in refund within 3 days .but yet not got the new mobile. Now the service center owner got another licence for the Karboon mobile service center in the same location because of that work load he is not responding well with the consumers. We are one of them who is suffered by him.
I had great business loss and mental harassment from them.I hereby request you to give me justice.

Thanking You

Srinivas.M
Yellandu cross rd,
Khammam(Dist),
Andhrapradesh.
[protected]
[protected]
[protected]@yahoo.co.in
[protected]@gmail.com

I have given our samsung mobile on 08th May vide work order no - WA[protected] (Model No - B3410, IMEI No - [protected], under warrenty period) to samsung authorised service centre named "Sim Solution, D-12/195, Sector-8, Rohini" for repairing of the problem "Memory Card Not Supported".

After 25 days (on 02.06.2010), a call is come at the end of service centre that the cell is ready, I went the service station on 03.06.2010 for receiving the cell, but I found that one element of my cell (USB port flap) is missing and the one major issue is find during the repairing the cell.

When I told from the staff, then they refuse from this and say to me, it is happens at your end, while I am submitting our cell on well condiiton. Then I amn't received the cell and told them if you can give me in proper condition then I am taking this other wise not.

So, Kindly took this matter and suggest , what I can do in this case.

Your's truly
Pradeep Kumar
Cell - [protected]

Cell No - GT-B3410 (Samsung Corby Plus)
Date of purchse - 05/01/2010.
Complaint - Memory Card not supported
Work Order No - WA[protected], dated - 08/05/2010.
Service Centre - Sim Solution, D-12/195, Sector - 8, Rohini, Delhi.

I have lost my handset's IMEI no. IMEI no was 358224/02/189189/4.I have wrongly used the code #*7337#. In present my IMEI no. is 0000.... Please check my IMEI no.so I couid use my handset.My contact no. is [protected].
Piease help me soon.

`to whom so ever it may concern
i had purchased samsung split air condition 2 years back from thukral time centre kalkaji new delhi and it had not worked through out we had made complaints but no one comes easily to attend in our office or at home.
everytime they want that they should get something for the customer wheather it is under warranty or out of warranty. they dont do work properly. one or the other problem will arise either while servicing leakage will be there or control switches will not work or fan motor is faulty.

now recently i had complaint for split a/c which is out of warranty and i had paid for the repair charges and gas charges which was around 1600 all inclusive but still the a/c is not cooling and after continuosly complaining for the same we were informed less gas is there and after that no one had arrived yet that is 2/6/2010 for doing the same.

samsung company is worldwide but in india people in samsung are trying to ruin the company or they dont wont to work properly.

how is possible that the thing cant be done properly when they know each and every thing and this is not with one thing thats with every electronic or appliances used in india and abroad .

in abroad no one can do such thing it is 100% replaceable if manufacturing defect or one had not done it by mistake also.
if anyone can take responsibility and think that he is a responsible person please see and take action against it so that the product lasts for long.

thanks & regards
abhinav bhargava
0-[protected]

I had purchased one Split A/c from Jamson International South Patel Nagar on 23.04.10.

The same was installed by company on 25.04.2010. But the A./c was making noise, so I made a complaint to the Company wide Complaint no [protected] dt 25.04.10.

Company Machenic visited my place twice and recommended for replacement of A/c on 10.05.10. The same has not been replaced till today

RAVINDER WASAN
Address P 4, Prasad Nagar
N Delhi , Ph [protected]

I bought a fully automatic washing machine Model Name P1053EW - XTL Sr. no. W9375ARP400109Y from Ashoka Sales Agency, Faridabad on 10/11/2007. Within 6 months of its usage leak started from the said machine.
Several calls were made to customer care, everytime a engineer visited and did some pasting of seals and covers with adhesives. It worked hardly for a week, again it starts with leakage. Again the Faridabad service centre engineers repeated the same exercise. All in vain, as it started leaking after 3-4 days of repair.

I insisted for replacement of the Washing M/c, as the warranty period of two years was getting over. Company refused to take action for the replacement request.

Meanwhile the Service centre of Faridabad offered to take the machine to their service center for thorogh check up and servicing. The machine was delivered after servicing, but the problem reappeared after ten days.

Thus the service center managed to drag on the case and managed to cross over the warranty period.

Therrefore, I request you for a decision to such a Korean company whao has made a base in Hindustan and cheating hindustanis. The Indians employees who support them for protecting their incompetencies should not be spared.

Awaiting for a speedy redressal.

Sincerely

Latha Vijayan
Mob No. [protected]

Hello,

I submitted a request to Samsung Customer Care on 15-MAR-10, due to a minor water leakage on my washing machine. Representative turned-up only after a week and he said, there a leakage on the pipe inside which needs to be replaced. As per them, a request to replace the part has been ordered after that no response from them. On 28th I called them again (multiple time to get a response, min 15 calls in 1hr) and they sent another person who discovered that the issues is with drum and which needs to be replaced, there is no issue with any pipe, previous persons observation was wrong. Please note, the machine was working fine until the first person opened it except minor water leakage, that small issue become hug and they said the drum is gone !!!. I have been following up with all great customer care team and their supervisors etc.. unfortunately there is no response from them yet. I tried to call the person who visited and his manager and his lead etc numerous time however there is no response and none of them picking up the call. Now, my washing machines is not in working condition - which is completely broken by them and no response from them as well. Please advice how to get this escalated to higher management. I can share the compliant number, person who visited my house, name of the lead/mgr he reports to.

Regards
Gopi / [protected]

Dear Sir,

I have one handset of Samsung Mpower muzik 319, I was bought within 7 months ago, since last 2 months I am facing so many problems.

1st time I was visited the mention Service station, they are change the mother board. No Resolution
Shreeji Electronics

Shop No 1,Dwarkesh Building,Opp Jalaram Plaza,Jawahar Chowk,Maninagar, Ahemdabad.



2nd time (after 5 days later ) visited, they are upgrade the software. No Resolution

3rd time visit at mention below address, they are change the Mother board. No Resolution
Sahil Techno Service
1st Floor,Kalpurnam Complex,Near Muncipal Market,C.G Road,Navrangpura, Ahmedabad.


4th time I was visited the same mention above service station, they are again change the mother board and update software.

5th time visit the mention below address. They are upgrade the software 2 time, after 2 days I am facing same problem, Since last 5 days are not able to repair the handset and not giving me a proper answer. They are delayed the repairing, and not understand that how to talk with the cusotmer and using the abusing word with cusotmer. Currenty I have not using my handset and they are given to me stand by handset till my handset.

Disha Services
1st Floor,23 Shantam Avenue,Near Vishram Nagar Bus Stop,Gurukul,Ahmedabad.


My Handset was repaired 7 time in the Samsung Service Station, but still not it repaired properly. If my handset was not working properly, give me a replacement for the same.

Please give me a amicable solution for the same......!!!!

Awaiting for the positive answer.......!!!



Regards,
Ankit Raval
[protected]

I bought my samsung c053 model before 3 months. It worked properly but now its getting switched off often,i experienced this problem while talking, when it kept normal its safe.I gave my mobile for service but its of no use

We purchased a split-type airconditioner for our home office. They were fast in delivering the unit but their after sale service is very poor. After only 30 days of purchase the unit stopped working. Their sub-contracted maintainance provider Raycon do not have technicians on duty during weekends so we have to wait until Monday for a visit schedule. they couldn't figure out what's wrong with the unit and now it's been a week already and after persistent calls, no one has come back yet to replace or repair the unit. Their Head office customer service hotline just keeps on ringing!

they told us we have to wait the feedback from korea to determine what's wrong with the unit. I demand a replacement but nobody is taking it seriously. They will make u feel u owe them to wait and just follow whatever they tell you.

We even called the shop where we bought the unit and advised customers should threat to sue or talk to the boss (which is sooo hard to reach) otherwise they wouldn't take u seriously. Really pathetic service!

DEAR SIR/MADAM,
My name is Mr. Dhruv Panchal, Residing at 6/69-71, Surya Nagar Society, Out side Sahara Gate ,Umarwada, Opp., SMIMER MEDICAL COLLEAGE, Surat - 395 010, Gujarat, have bought 1 mobile 'SAMSUNG ANDROID GALAXY i7500' from M/s VARIETY STORES, S.NO. 21, AJANTA SHOPPING CENTRE, SALABATPURA, SURAT {tel. No.[protected];[protected];[protected]}, vide their Invoice no. 2868/R dt. 27.03.10 – INR. 15,500/-{Ref. IMEI - [protected]}.

Just 2 week ago, on dt. 18.05.2010, I have found that, there was problem in Speaker and in mike, as i am not able to hear the voice from speaker from mp3 song and video song’s sound, also not able to listen, or speak in mike, if some body call me, then I as well as opposite person are not able to hear each other’s voice, but if somebody call me then I was hearing the ring tone also.

At same date 18.05.2010, I have submitted my instrument to M/s Shreeji communication {A authorized service station of SAMSUNG at Nr. Shastri Nagar, Nr. Rajkumar Theatre, Udhna main road, Surat, Tel. 0261-[protected]} with 2 xerox copies of my mobile bills, and informed & explained them about problem in instrument, at that time that people told me that, may be there is some problem in circuit of my instrument, so we have to change the circuit of it, and will have to bring it from Ahmedabad, but from last 2-3 days they told me that, they have change the circuit, but my phone’s speaker and mike is not working still, but your instrument's problem is related to water problem, may me your instrument fallen down in water or something, now they told that you instrument is under observation and we will reply within 1-2 day, but every time I call them from my side, but they never call me from their side, but it is not true, my instrument is never fall in water.

Either I want my instrument in good condition with well-repaired, or i want replace new instrument with this older instrument, as this is very costly phone for me. It’s value is INR 15500/-, it is too much precious for me, and within 2 months it is not workable.

So I personally request you to look in the matter and try to help me.

Looking forward your kind patronage and co-operation in this matter.

Your faitfully.
Dhruv Panchal--Surat
6/69, Surya Nagar Society, Out side Sahara Gate, Umarwada,
Surat – 395 010, GUJARAT
CONTACT NO.:Cell no: +[protected] & Resi. no.[protected]

Respected sir,
i would like to inform you that i am handling SCH-S379 ..And i feel sorry to say that this cellphone is not working properly.This handset provided by you is hanging a lot and i am not able to charge it up at all.For this i am facing many problems.I have registered a complaint against this at your service centre more than 3 to 4 times but it was of no use and so i would like you to take a serious action against this report or provide me a new cell phone.And i would also like to inform you that this handset is within warranty period.
Hope you will take it seriously .I would like to get my reply within 10 days.Or else i have to take a serious action against your company.
THANKING YOU....

Dear
I am user of samsung mobile from last six month I am facing some problem regarding e - mail function in its
I cant use it because it allways showing some error for what i have meet the samsung service dealer & service provider several times but my problem is not resolved
details of the communication as follows


Now this is a hight of your bad service even after replying you so many times yet there is no respond from your side is this is a support you are giving to your customer

Pls note now this is my final reminder to you regarding my samsung handset

Sharad R. Kadam


--- On Tue, 25/5/10, Sharad Kadam <[protected]@yahoo.com> wrote:


From: Sharad Kadam <[protected]@yahoo.com>
Subject: Fw: Re: Complaint star gt s 5233
To: support.[protected]@samsung.com
Date: Tuesday, 25 May, 2010, 6:22 PM


Dear

This is my one more reminder to you regarding my samsung handset

kindly look in the matter earlier

Regards

Sharad R. Kadam



--- On Fri, 21/5/10, Sharad Kadam <[protected]@yahoo.com> wrote:

From: Sharad Kadam <[protected]@yahoo.com>
Subject: FW: re: complaint star gt s 5233
To: support.[protected]@samsung.com
Date: Friday, 21 May, 2010, 10:58 PM



--- On Mon, 17/5/10, Sharad Kadam <[protected]@yahoo.com> wrote:

From: Sharad Kadam <[protected]@yahoo.com>
Subject: FW: re: complaint star gt s 5233
To: support.[protected]@samsumg.com
Date: Monday, 17 May, 2010, 7:22 PM



----Forwarded Message----
From: [protected]@yahoo.com
To: support.[protected]@samsung.com
Sent: Mon, 10 May 2010 20:12 IST
Subject: re: complaint star gt s 5233



----Forwarded Message----
From: [protected]@yahoo.com
To: support.[protected]@samsung.com
Sent: Sun, 09 May 2010 15:32 IST
Subject: Re: Complaint star gt s 5233

Dear

my location is wagle estate, thane 400604, Maharashtra

pls do the needfool as soon as possible

Thanks
Sharad R.Kadam

On Mon, 03 May 2010 17:45 IST SUPPORT INDIA wrote:

>Dear Customer,
> &nbsp;
>Thank you for becoming a patron of Samsung product.
> &nbsp;
>With reference to your query, kindly provide us your area location so that we may provide you relevant information.
> &nbsp;
>Thanking and assuring you for best services always.
> &nbsp;
>Customer Satisfaction Team
>Samsung India Electronics Pvt. Ltd.&nbsp;
>
> &nbsp;
> &nbsp;
> -------&nbsp;Original&nbsp;Message&nbsp;-------
> Sender&nbsp;:&nbsp;Sharad&nbsp;Kadam&lt;[protected]@yahoo.com&am...⇄
> Date&nbsp;&nbsp;&nbsp;:&nbsp;May&nbsp;02,&nbsp;2010&...⇄
> Title&nbsp;&nbsp;:&nbsp;Complaint&nbsp;star&nbsp;gt&nbsp...⇄
>
> Dear&nbsp;Customer&nbsp;relation&nbsp;manager
>
> I&nbsp;am&nbsp;sharad&nbsp;R.Kadam&nbsp;user&nbsp;of&nbs...⇄
> I&nbsp;am&nbsp;facing&nbsp;a&nbsp;problem&nbsp;related&n...⇄
> I&nbsp;cant&nbsp;use&nbsp;this&nbsp;facility&nbsp;available&...⇄
> But&nbsp;when&nbsp;i&nbsp;put&nbsp;the&nbsp;sim&nbsp;in&...⇄
> it&nbsp;works&nbsp;properly.&nbsp;from&nbsp;browser&nbsp;In&...⇄
> I&nbsp;have&nbsp;spoken&nbsp;with&nbsp;airtel&nbsp;customer&...⇄
> so&nbsp;my&nbsp;reqest&nbsp;to&nbsp;you&nbsp;please&nbsp...⇄
> Regards
> Sharad&nbsp;R.&nbsp;Kadam
> [protected]

--- On Mon, 3/5/10, SUPPORT INDIA <support.[protected]@samsung.com> wrote:


From: SUPPORT INDIA <support.[protected]@samsung.com>
Subject: Re: Complaint star gt s 5233
To: "Sharad Kadam" <[protected]@yahoo.com>
Date: Monday, 3 May, 2010, 5:45 PM


Dear Customer,



Thank you for becoming a patron of Samsung product.



With reference to your query, kindly provide us your area location so that we may provide you relevant information.



Thanking and assuring you for best services always.



Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Sharad Kadam<[protected]@yahoo.com>
Date : May 02, 2010 01:03 (GMT+09:00)
Title : Complaint star gt s 5233
Dear Customer relation manager
I am sharad R.Kadam user of samsung star gt s 5233 from last 5 months
I am facing a problem related with e-mail
I cant use this facility available in my handset even after i did all the settings according to service provider ( Airtel prepaid) but it doest help me IT SHOWS THE ERROR-DNS FAILED
But when i put the sim in my old nokia5200
it works properly. from browser In this handset I can login to my yahoo id.But it doest work with e-mail wizard given in masg. inbox
I have spoken with airtel customer ex. according to them the problem is relaited with handset
so my reqest to you please resolve my problem
Regards
Sharad R. Kadam
[protected]

Samsung 1.5 ton AC
Samsung 1.5 ton AC, I brought this on Mar 09, some how managed for 14 months then stopped working..

Placed a complaint and the BP No.[protected] Dated 22nd May 2010

A/C simply blowing the Air but no Cooling, We requested Samsung support for their immidiate attention, no one resonded as on today, ie., 31st May 2010

TILL NOW MYSELF AND SAMSUNG ALSO NOT CLEAR BY WHEN THEIR SERVICE EXECUTIVE'S FIRST VISIT OCCURS??

AT LEAST SOME ONE FROM CHENNAI CAN ACKNOWLEDGE MY SERVICE REQUEST, BUT NEVER RECEIVED A CALL TILL NOW..(AFTER 8 DAYS OF LAUNCHING THE COMPLAINT)

If they dont care their existing customeers then at least they could have confirm the same to us so that we may look at other available alternatives..They sould not play with their customers during this HOT SUMMER!!

After several mails/call remainders with the Tollfree number[protected] got an e mail as given below: Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

I am fed up noting all these numbers to do the necessary followup.

Note: Their call centre support is pathetic, they know our case sheet, once we give a call to them and if they think it as problematic then they may told you that sorry, our system not responding, or sorry!! your voice is not clear can you repeat the complaint number PLS...

This is a drama..even though the voice/signal is clear, they act like that to avoid the calls...this is my practical experience with Samsung..

Keep you updated the subsequent happenings soon..

By the way...because of this i am not able use my AC hence thought of buying a new one(Defenetly not samsung :))

Hi,

I would like to write this mail to whoever is in the higher cadre & will write later if this mail is not getting actioned. I had registered a complaint with Samsung for my AC on 17th May ( [protected]) & this complaint was closed without any action taken on it by the Service Center when i called the Service Center for the update, it was so shocking to see such kind of response. I had requested them to reopen the case on 24th May requesting them to work on it soon but there was no response from the Service Center until 28th May i had been calling this Customer Care & speaking to various agents & Team Leaders who are so irresponsible in their commitments. I would atleast made 10 calls to customer care in those 4 days, they would promise me a call back but that has never happened. Im not sure how these ppl were hired. Its been 15 days now my issue is not resolved, the AC is not switching ON.

Hi,

I bought Samsung M2710 Mobile on[protected], every thing seems fine with the mobile until I cound only communicate by switching on the speak, as there was warranty on the phone for an Year I visited the service center at Basheer Bagh in Hyderabad , they opened the mobile and said speaker is not working and its been 3 months and they say till date they don’t have the replacement speaker I have visited at least 10 times and called at least 30 times to confirm if they have got the speaker , they took my number but never called.

Please help

Regards,
Arif
[protected]

I have purchesed a samsung SCH-B519 company know this model not ok i give to service station repier my mobile then after 15 days same problems. so i request you my friend d'nt purchese samsung mobile. service very low and bed.