Samsung India Complaints & Reviews

Dear Sir
I have purchased a front loaded washing machine model no WF-0602from Great Eastern Appliances Pvt Ltd at City Centre-II Kolkata on 10th September 2011. The machine was delivered on next day. And told that within 2 days service personnel will visit . Accordingly on 2nd day a young boy came and fixed the machine with guidance that he has made ready the machine which I can use. But sorry to say that my 15years of experiences o[censored]sing/operating an IFB washing was in vain when I started operation of my so called brand new Samsung washing machine. After moving sometime the machine started jump and stopped. Out of fear I stopped machine and called help line who helped me registering call bearing complaint number [protected] on 16.09.2011. On second day a young smart engineer came and after checking he found the the machine is to be replaced and remarked that way where I singed. He told me that the machine will be replaced as is defective in may ways. Now I don't know when the machine will be replaced.In this connection it is better to mention that my experiences with the dealer from which I purchased may washing machine is not healthy, which is an antother chapter. Thanks

I have already commented and complained

Samsung / E1410 — Improper Service

To whom so ever it may concern,

i bought a new samsung E1410 mobile from Univercell show room ( Vyasarpadi, MKB nagar ).
Right from the 1st day onwards the bluetooth device is not functioning properly.
Its not able to forward the files which is more than 3 MB.
With the help o[censored]nivercell i've sent the mobile to samsung service center in t nagar ( Technocare )
I waited for 7 working days, problem was not resolved. Again the Univercell executives sent the mobile for service clearly stating the problem. Again i waited for 7 working days. NO USE....
It has the same problem, Can anybody notice this do the needful. i'm not satisfied with the samsung
service. Why do the company want to promise for 1 year warranty....??????

Samsung Mobiles — Zero Service

Just purchased a brand new C3212 mobile phone from Sansung Store, and having trouble in syncing the phone and copying contacts...

called thier support multiple times and sent emails multiple times

but no body bothers to respond.

this is extremely frustrating...

Samsung Mobile — misguide in service center

Dear Sir,
This is Praveen katiyar (Kanpur) facing a problem from Ur Samsung service center 24/18-b shyam sunder building karanchi khana road the mall Kanpur.
I have purchased a Samsung gt s-3370 model serial no. rw8z645951t imei no. [protected] purchase date 13 sept 10 last years. That set was working properly during 8 months. On 26 July my set has a problem of no charging. I go to service center deposit my set for one week they discharged the set on 2nd of august but my problem again occurs on 17th august 11. I again go to service center they again taken the set giving me the token no. 15884. Now today on 13th September 11 when I contact the service center they give my set but in service center new problem occurs now my touch of the set is not functioning.
When I said that please call Ur senior officer to handle this problem they misguide us and again taken my set and gave me another date.
Sir please give me the solution of this problem. I have four set in my house and all of them are Samsung. I believe in Samsung but now can my trust is right. I am waiting for Ur reply as soon as possible.

Please give me justice of proivding proper service from Samsung company

INDIA TODAY SHOP/SAMSUNG MOBILE — NO RESPONSE

I HAVE ORDERD A SAMSUNG MOBILE AS PER OFFER OF INDIATODAY SHOP AND PAID THE FULL PAYENMT THROUGH CREDI CARD.THE ORDER NO.IS[protected].NOW 15 DAYS ARE OVER,STILL I HAVE NOT RCEIVED THE PRODUCTAND AND TRAYING TO CONTACT ON HELPLINE NO.[protected] BUT THERE IS NO RESPONSE.PL.HELP.

Samsung — Complaint registered 50days back not resolved

I bought a 22inch Samsung LCD TV on 2nd OCt 2009.I worked fine till jan 2010.

I have registered a complaint on LCD TV(Complaint no:[protected]) regarding the malfunction of AV ports on the last week of January. A service engineer has visited my place after 3 days and confirmed that a part has to be replaced and will be resolved in 1 week of time.

It was not resolved yet and when i have done a call back for the Service Manager, Bangalore (Mr.Syed) on 25th of Feb, 10, he has informed me that there is not status received and he had sent the mail for part request.

He had promised me that the issue will be resolved by 3rd of March 2010 and it was not happened.

When i have called back Mr.Syed on 4th March 10, he had replied me that he can't do anything in this regard and asked me to call the customer service which I’m doing for the last 1 month.

I have sent a mail to samsung customer care regarding the same complaint,they have not sent me any latest status or the date by which it will be resolved.

As mentioned in the mail i have not recieved any call back from the technical team.

For your reference here i'm sending you the warranty card,the invoice and the screenshot of the mail i recieved from samsung.

TO
THE NODAL OFFICER

sub: Replacement OF SAMSUNG HERO

Sir,
i m very much disappointed with the services of SAMSUNG MOBILE I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last FEW Months about my SAMSUNG HERO HAND set like Keypad, Sound and Battery backup etc. I bought SAMSUNG IN THE LAST YEAR during the period, I faced many problems of worse keypad service, a very little battry back up and 3rd class sound quality, i m very disappointed by the quality of your product. Please short out my problem early to earliest as possible. If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem.
MODEL NO. SCH-B239
FCC ID : A3LSCHB239
A[protected]BED1

made by samsung

Thanks
with regards
HERRY GULATI
TILAK NAGAR NEW DELHI - 110018
Contact No. [protected]

Samsung — No response and replacement of product after 2 months of follow up.

Dear Sir,
I have bought a Samsung Bluetooth Headset few months back and it has a 6 mts. replaceable warranty with it and as usual it had problem so I took it to their service centre in Kandivali West. They took it and gave me a receipt for it and said it will be replaced in next 7 days.

It’s been more than 2 months and the product is still not delivered, the problem is the service centre does not pick up the phones and if they pick up they have a standard answer that it has not come from the factory. I wrote mails to them and there is no reply to that either. I spoke to their Area Manager Mr. Rahul who after trying 15 times finally answered to the call and assured that he will get back in 1 hrs. time, it 3 days since I spoke to him and his 1 hr. is still not over and today also he has no time or courtesy to pick up call.

It’s really sad and unfortunate and I am disappointed that I chose a Samsung product, I am sure I will not make this mistake again of buying their product.

Please help!!

TO
THE NODAL OFFICER













Bad product support & bad quality product

To whom it may concern .

hello

Sir,

I m frustrated after buying the Samsung TFT product and I m not satisfied with the service of this product. I bought the SAMSUNG TFT on dated28th March 2009 now I have a lot of trouble at present it is not working. IThere is a major problem the SAMSUNG TFT DISPLAY is not working, Kindly register my complaint and replace my SAMSUNG which was bough . I have registered a lot of complaint to the senior office of SAMSUNG DEPARTMENT but no response from their side, i m very much disappointed with the service of SAMSUNG i am also sending my complaint no. [protected]





If the SAMSUNG is not put into use by you or your authorized representatives, I will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed. I am not really happy with the way that your after care service centre is functioning, since they are simply interested in charging the customers rather than addressing the issue/problem rightfully. I hope you will understand my mental agony and the problem I have been facing all these days and set the issue amicably since it is the responsibility and duty of the producing firms to attend to the customers’ needs.







i have very bad experience with SAMSUNG product.


Even i don't know where i suppose to go with my complaint.
what should i have to do?



Should i never purchased again SAMSUNG product, even not suggest other to buy SAMSUNG product.







I am requesting you to see the matter and try to solve my problem.


My Proper Name and address is ...


NAVDEEP SINGH
WZ-16 STREET NO. 10, GURU NANAK NAGAR
TILAK NAGAR NEW DELHI - 110018

[protected]
[protected]
[protected]

Samsung — Caller grievance

Dear Officer

I have been harassed by no.[protected], without any reason. Caller is unknown to me...He is being bullying from long time.
Kindly take appropriate action against this no.

Team Samsung,

I have been a frequent user of Samsung products. But now I have reached a point where I find that Samsung Ac's and after sale service is most appauling.

My bedroom split AC packed up on 16 May 11 and a complaint was promptly filed with the Samsung Helpline at around 1630 hrs the same day ( Complaint No [protected]). The AC Unit is within the warranty period.

After repeated calls made to the helpline someone from the service center showed up on the 4th day without any repair tools or kit and went back saying that he would come the next morning and do the needful. It is 23rd May 11 today and there is no news from Samsung or their service centre. Any number of calls made to the Samsung Helpline and/or their Service Centre have gone either unanswered or unheeded. It is a sickening syndrome where Samsung seems to care a damn about their clients. Their call centre is an extremely inefficient outfit, in fact a sham and they make all kinds of excuses why they cannot attend to their customers complaints. The call centre agents just refuse to connect anyone to their supervisor or the manger.

I would urge the Samsung management to : a) Start paying serious attention to the woes of their customers; b) Run their call centre more efficiently and introduce accountability; and c) select and equip their service centres better such that they do not have to make false promises.

I am given to understand that compressor unit of this AC is gone and the service centre has no supply of compressor units from samsung. Under the circumstances, Samsung needs to do some serious thinking of whether or not to continue doing their airconditioning business.

I would request Samsung to refund me the price of all AC's bought by me till date and take back their units while they do introspection and some soul searching. To other colleagues, I would not recommend Samsung AC's at all.

Baldev
A-8 Sector 23
Noida (Pin- 201301)

Samsung India — Laptop Battery Defective

Dear Sir,

I have purchased a Laptop of Samsung on dated 27th January 2010, for past few days I have facing a problem of battery backup and a error massage of concider replacing the battery.
When I complaint regarding this by phone on customer care and by mail on samsung India then they suggest me to contact the service centre of samsung India.
When I contact to the service centre and meet with the service engineer then he told me on written the battery is defective.
But today I have received a call from Samsung India Delhi branch and the representative talk with me very rudly, Unethical lenguage.
When I complaint regarding this by mail then after some time I have received a call from samsung India Regional Manager, but he doesn't listen my problem and told me this laptop is out of warrenty so Samsung is not responsible for any complaint and he also suggest me to purchase a new battery.
But he doesn't give me on wrighting to all the things, so kindly help me in this condition.

Samsung Refrigerator — No Response/ revert for product in warranty

New refrigerator of Samsung company, both the handles broke within warranty.Even after complaining multiple times to different touch points & to finally Mr Abhiskek (Area Manager in Chandigarh [protected]) there has not been any action apart from only assurance. Suggest the company takes this seriously & not just focus on selling mobiles. The company should look at quality apart from quantity.Ensure good quality material for long durability.
Our other fridge of LG & Godrej has not given such a problem.

Bedz
[protected]

navdeep singh — Regarding AC

Dear,

I have register a complaint against my 1.5 ton AC ( Godrej ) on 25th August wd call number 322746, but till date my compaint was not solved .

Plz do the needful ASP.

Regards
Navdeep Singh
[protected]

Hi Team,

I have a very bad experience with samsung i love samsung products but in last 4months i had a very very bad experience,

1) I am looking for two things one is handset & another is panel o[censored]800 but till not i didn't find i visited many samsung outlets but no buddy is ready to support customer some executive said samsung has prepare a handset only as it was not run in market so they not prepare & send the accessories o[censored]800 in any of samsung store & in market.

2) I am interested to bay a samsungg galaxy y pro since last four months i am not able to find the handset in any of you outlet where you has updated in website its got launch in month of Sep-2011 only so kindly help me to resolved the both my problems ASAP.

Thanks & Regards

syed Ibrahim

[protected]

TO
THE NODAL OFFICER

sub: Replacement OF SAMSUNG Mobile

Sir,
i m very much disappointed with the services of SAMSUNG MOBILE I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last FEW Months with my SAMSUNG CHAMP C-3303 HAND set like Sound, MIKE, CHARGING and Battery backup etc.
i had a conversation with rahul singla sir of ludhiana care centre, he asked for the replacement of the base plate.but after few days, it againg strting giving the same problems.
sir it my humble request to please consider my problem at the earliest.
MODEL NO: samsung champ C-3303
made by samsung

Thanks
with regards

Sneha
mob no: [protected]

To The Nodal Officer,
Samsung India,

Hi,
I have purchased a TV LED 32D 5000 in the month of May 2012, Now when I am calling Call center for Free wall mount there are telling me it was valid for only 1 Month from the date of purchase. But till date no one informed me the same. I think this is not my fault. This is a matter of miss communication for that I am convinced to pay around 1000Rs. Till date my experience regarding Samsung service was excellent, hope it will be the same. Looking forward for your support for free service.

Complaint No: A[protected]

Thanks & Regards
Indranil

To

Dear Nodal Officer,
Samsung India,

Hi,
I have purchased a TV 29 inches in the year of 2008, Now TV not greeting on, I am calling customer care help line registered complaint on 20th-June-2012 but still my problem is not resolved, your services engener come my home check status he told (IC) is faulty so taken the mother board after 3 days calling me told that d"not have the stock of ( IC ) so replace the full board chargeable for Rs .3000 ok agree for the same tomorrow come to your service centre Engener replaced collected money for 2600 RS working only 3 hours after same not greeting on. so Spoken with your service centre Manger Mr.Salver not responding properly.calling your Engener Mr.Malika regarding for the TV not
greeting your engener told this not a new board this old board my manger inform replace it old board.

so kindly help me to resolved the my problems ASAP.

Complaint No:[protected]

Thanks & Regards
Manjunath C.K
PH:[protected]

THE NODAL OFFICER

sub: Replacement OF SAMSUNG Laptop
omplaint no.-[protected]TO
Sir,
I m very much disappointed with the services of SAMSUNG LAPTOP. I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last FEW Months with my SAMSUNG I3 RV 509. the laptop is in warranty period.
i had a conversation with care centre AT 23RD SEPT, THEY NOTED THE COMPLAINT but NO ACTION WAS TAKEN, when i asked again about it, i was informed that my complaint was closed without any action taken upon it, .i am very dissapointed by this.
if you would not send anyone to replace it, then i am sorry to say that i have to complain about this to consumer foru

Thanks
with regards

Raman Jha
mob no: [protected]

Dear Sir
i had purchase samsung galaxy s 3 on 21/07/2012
there is problem in this piece
i had given to service center many but they cant bring solution please do something
Thanks
Sajeed Nandolia
email [protected]@gmail.com
cell [protected]

To, Dt:23-10-12
Samsung India (P) Ltd,
Sub : replacement of Samsung Plasma 43D-450.
Sir:
I bring it in your notice that we have purchased 1 samsung plasma model as mentioned above Invoice no, SLF02A[protected] Dated 10-07-12 from CROMA Amritsar. From very first day there was a problem in above said Plasma Tv purchased on 10/07/12 the problem was brought in knowledge of Mr. Gaurav Sondhi & all your sight engineer visited our residence and told that these dotes (patches) will be removed automatically by the passing of time but sorry to inform you that the problem is same there & additional line in display also added . Even we asked for upgraded model by paying additional difference amount to pay but the problem is still not solved as we are not interested in repairing this set. So kindly replace or upgrade the TV of the easiest possible & oblige. If you are not replacing your product then we have to proceed for consumer court.

Hi, I am Abhishek Jain . Purchased Samsung galax S 2 GT-i9100 2 months back of Rs 24000. Since beginning I am facing problem of Mobile got switched off automatically 3-4 times in a day and mobile battery level goes to 0. I have visited samsung service center (Pooja Communication, Pipmpari Pune). and many times register complaint with Customer care also. In 1st Visit my mobile motherboard (PB) replaced and OS also upgraded. But after receiving my mobile -by 2nd day onwards faced same problem (auto switched off). I called to Customer care for same but no satisfactory reasons and solution provided.and advised to go to consumer forum and to media(By Ms Shanky).
I got faulty product and it is manufacturing fault, Mobile is already submitted to Service center.
I would request you please help me to replaced faulty Mobile. I am regular customer of Samsung and dont want to go Consumer forum and to Media.
I feel cheated.
PFB details -
Complaint Number - [protected]
Attaching Mo bill.
Cal me or/email for any more info. Thanks

Dear Mr. Nodal Officer
Samsung India PVT. Ltd.

Dear sir,
I have purchased an AC last year in the month of April I have registered a complaint on the no. [protected] on 27th March regarding low cooling, and was promised to have an engineer on the 28th March. I got a call on 28th morning as there will be no technician coming on the 28th, I have requested them that I have taken a leave on 28th just for this purpose and I will not be present on the day after, but the person's voice was so rough, as if I have done some wrong buying your product. I again called your personnel at the same no i.e. [protected] and was promised of engineer's visit by 8 pm on 28th March, but no call from your side.

I would really think twice before buying your product and would give some free advice also to those who are going to buy the gadgets on products related to you.

Belal Ahmed Siddiqui
Complaint no.- [protected]

Hi,

i have registered below complaint on Samsung official website but there is no revert from them as of now.

Kindly do the needful



Complaint details :


I bought worst smartphone in my life of Samsung GT-S7562.

Already I wrote about but still there is no revert or call from Samsung. Only auto revert received & I follow steps which was mention in Samsung auto revert mail but it’s worthless.

Please call me on [protected] because I made mistake bought your Samsung smart phone which is continuously having stuck & slowdown problem.

There is fake service provide in Samsung official site like Alternate option of live chat. Lots of times I tried to contact agent on live chat room but no one available on that.

rgds
Gopal Mistry
[protected]

I have bought Samsung Galaxy Grand Mobile phone in the month of March 2013. I am facing technical problems in hand my set.


It is getting fast discharge.

Bluethooth and WiFi is not working.

When it try to get activate. It does not work.

Over heating in the camera, flash and speaker area.

After complete discharge. it does not show any indication of charging after putting charger plugged for 3 hours.


I faced these problems first time when i was in goa on 14/10/13.

As it is gurantee period. I went ot Allied Service Center in Panjim Goa.

After checking they said that cord of charger is short. It needs to change but you have to wait for 4 days. It is out of stock.

Because i was on my official tour than i came to kolhapur.I went to Service Center in Kolhapur, Maharastra.


SHREE SERVICES

8, GROUND FLOOR, AYODHYA TOWER, DABHOLKAR CORNER, STATION ROAD,

KOLHAPUR 416003

[protected], [protected]


After examination of my hand set. Service center suggested to me for upgradation of software. It took 6 hour and i get back with the same issue was earlier. Again i have told them for the problems are remaing same.There is no changes at the same time. Than he told me that there is a part know as BOARD. Which need to be change and than all the problems will be solve. BUT IT IS NOT IN STOCK AS OF NOW AND YOU HAVE TO WAIT TILL 05/11/13.


Kindly suggest me how to survive in this situation? How I will utilize the services of Mobile phone of Samsung Galaxay Grand? For that i have paid 20k. I am very disappointed and mentaly harassed. Infact there is no availability of charger cord at the service center. How the company is going to fullfil the comittment of services? I can not understand.


It is 12th day of service issue after reporting to service center.


Please note down complaint No [protected] dated 22/10/13 Location Kolhapur.

Regards,
Pankaj K Sahu
[protected]

To,

The Nodal Officer,

Whomsoever it may consider I am Swapnali Uttam Rane customer of Samsung mobile very disappointed with your service.

On 11 Aug 2013 I have purchase Samsung Galaxy Mega 5.8 (White) mobile from Alfa market which is located at Vile- Parle worth Rs.21800.00.In this period for 2 month my mobile is working very smoothly however since 7th Nov 2013 my mobile is switching off continuously if I removed battery from mobile &amp again insert then only my mobile get started but that is for very short time may be 15-20 min,

On 12th Nov 2013 I went to U-TECH Sion Samsung service center for this issue, they have updated software version after that mobile start working till next evening &amp again it become switch off .

On 16th Nov 2013 again I went to U-TECH Sion Samsung service center that time they have change my Battery &amp gave me new battery.I took that battery &amp came to home.When I insert that battery into mobile then its get stuck into that (i.e.its large battery which is S4 battery). Again on that same day I went to same service center &amp informed them this battery is not fit into my mobile then they have given me another battery saying its new battery.while during conversation they have confirm its testing battery for us &amp its original.However I noticed that this battery is same which I replace in the morning.(I have noted number of my original battery) so I got to know that this is mine battery only, which they are saying testing battery.while inserting this battery only for 5 min. my mobile start working &amp again its switch off there only.So I refuse to take this battery then they confirm we need to order New Battery for this mobile.

On 20th Nov 2013 they have given me new battery however still my mobile is not working.

On 23rd Nov 2013 again I went to U-TECH Sion service center.They have informed me there is some Hardware problem with this mobile so you keep your mobile with us atleast for 10-15 day then it start working.I refused to keep my mobile over there because service center person making fool to customer.They are not giving new part, what they do they just replace one customer mobile part with other customer mobile part.For this reason I am not ready to keep my mobile in service center so I took customer helpdesk number from them which is [protected].

At 1:00 pm I called up on that Number &amp informed them problem of my mobile, they told me to submit my mobile in the service center &amp they will replace the mother board however I request helpdesk to replace my mobile &amp give me a New mobile because its only 2-3 month complete &amp its in warranty period &amp its continuously switching off then what is use of my Money I have spend 21800 Rs. for that.Finally helpdesk person say do not keep your mobile in service center we will get back to you with Best solution within 24 hr.Even helpdesk person had conversation with Manager o[censored]-TECH sion service center.

Yet I haven''t received any call from helpdesk.

Please give my New mobile its become very hectic every day to go in service center &amp that too for no use even though it is in warranty.

Its west of my money for Samsung mobile & what is use of that mobile if within 2-3 month its not working.So May I request you to please replace my mobile &amp give me new mobile.Still my mobile is completely switch off so its very difficult for me.

I have registered this Complaint to consumer fort.

I am doing follow up with samsung helpdesk from 23rd Nov 2013 & yet not get satisfactory solution.

Please revert if in case of any doubt.


Thank you .

- Regards

Ms.Swapnali Rane.
Senior Process Associate
Tata Consultancy Services
Cont No - [protected] / Alternet contact no- [protected]
Office desk no[protected]
Email Id - [protected]@gmail.com

Dear Mr. Nodal Officer
Samsung India PVT. Ltd.

Dear Sir,

We have purchased a Refrigerator FF 541L (RT72KBTS) in the year of 2011 (28.01.2011). This product is in the name of Ms. Priyamvada Agrawal R/o 24, First Floor, Block-I, Charmwood Village, Surajkund-Road, Faridabad-121009. I, Veeresh Sharma, have registered a complaint, more than 4 times, on the no.[protected] on 22nd Nov, 28th Nov, 30th Nov, 6th Dec etc, regarding low cooling and one other problem in the handle of refrigerator, I have received a complaint number [protected]. The customer care executive was promised to me that an engineer will visit on your address on the same day before 8pm but neither I have received any call back from engineer for coming the solve the complaint nor anybody came till now for this purpose on the same address.

I would really think twice before buying your product. I was not thought this in my dreams that Samsung will wrong behaviour with us. Your service is very poor. So, please do the needful in my request as soon as possible otherwise I can file a suit before consumer court at the earliest.

Veeresh Sharma
Mob. No. [protected] / [protected] / [protected]
Complaint no.- [protected]

Dear Mr. Nodal Officer
Samsung India PVT. Ltd.

Dear Sir,

We have purchased a Refrigerator FF 541L (RT72KBTS) in the year of 2011 (28.01.2011). This product is in the name of Ms. Priyamvada Agrawal R/o 24, First Floor, Block-I, Charmwood Village, Surajkund-Road, Faridabad-121009. I, Veeresh Sharma, have registered a complaint, more than 4 times, on the no.[protected] on 22nd Nov, 28th Nov, 30th Nov, 6th Dec etc, regarding low cooling and one other problem in the handle of refrigerator, I have received a complaint number [protected]. The customer care executive was promised to me that an engineer will visit on your address on the same day before 8pm but neither I have received any call back from engineer for coming the solve the complaint nor anybody came till now for this purpose on the same address.

I would really think twice before buying your product. I was not thought this in my dreams that Samsung will wrong behaviour with us. Your service is very poor. So, please do the needful in my request as soon as possible otherwise I can file a suit before consumer court at the earliest.

Veeresh Sharma
Mob. No. [protected] / [protected] / [protected]
Complaint no.- [protected]

Hi Team,
I bought a SAMSUNG LED on 29th November 2012. I showed trust in the company and bought this LED alongwith washing machine
and refrigerator. I paid Rs 20, 500 to buy this LED. Now the LED is not working since 26 Jan-2014, i have made a complaint to
SAMSUNG customer care. On 29th, samsung engineer visited to my home and look into the matter. He told us your LED panel is not
working, need to replace it by new one that cost comes to around 12000(repaire not possible). Samsung betrayed to me by giving a
faulty product that got crap by just 1 yr n 2 months.
I CAN JUST TELL YOU THAT THE HARDWARE IS . But I guess I was wrong that i purchased it. Samsung loose its
customer relationship and also faith of customers. Samsung provides warranty of 1 year. The warranty means that company is there with
you for 1 year and if there is any issue, company is there to help you. It doesn’t mean that the product will only work for 1 year and
afterwards it will be a crap. I hope I am correct in telling you the meaning of Warranty.
I would like you to repair the LED with just service charges or i will start making post to internet about SAMSUNG wrost product
I don't know what it will take to get the new panel (might be the consumer court or complaining in web forums), I will do it.

Sanjay Kumar
[protected]

I
Samsung - No response to complaint


User ILIYAS BANDA
Ref: My complaint No.[protected]
It is quite unfortunate that inspite of several calls after registering a complaint from our end, till now nobody has turned up yet to rectify our refrigerator problems, though the complaint was made two weeks back.the eng visited our place and changed some parts and took away cash rs 550/-and 240/- as service charges and also took away the old spare parts but the problem remained unsolved till date and i am very much upset by the way service center talks with the cust and makes harrasment till now no solution has been given This would definitely make us think twice before buying any of Samsung Product.
COMPLAIN DATE -19.03.2014
ILIYAS BANDA
BHIWANDI - 421302
MAHARASHTRA
Mobile No.[protected]

THE NODAL OFFICER

sub: Replacement OF SAMSUNG REFRIGERATOR,
Complaint no.-[protected]
Sir,
I m purchased on 10-Mar-2015 few days after i am facing much more problem cooling door not lock proplary and not working door switch i m very disappointed with the services of SAMSUNG REFRIGERATOR. I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last FEW Days with my SAMSUNG REFRIGERATOR. is in warranty period. And your Eng already visited on my home 10/11 time not solved my problem even your senor eng. he also visited my home but not solved my issues,


i also complain regularly complain in your customer care but yet not solved my problems, Even they are captured product images and video making also, i am not able to again visit your eng. beacuse they are also visited 10/11 time not solved,

Kindly see my complain no;-[protected] my SAMSUNG REFRIGERATOR

Thanks
with regards

Md Safre Alam
mob no:+91 [protected]

To
The Nodal Officer,

Myself Nisha Sunil, contact Ph # [protected] have purchased Samsung Refrigerator RT 27 HAJMASE ( FF 253L) from Bismi Appliances, 44/3709, SIUP School Road, Deshabhimani, Kaloor - 682017 vide Invoice No. 244616 dated 13/Dec/2014 (copy attached).

Few days after buying following malfunctioning was noticed -
(a) Water was seen in all food stuffs in refrigerator compartment
(b) Though we purchased a frost free refrigerator, in freezer compartment we were unable to take a vessel from the freezer compartment as the whole thing was fixed down & there were ice particles fixed everywhere even on side door.

These were first brought to the notice of Bismi Appliance ( Dealer) & we got a reply stating that they were helpless & we need to register complain to Samsung directly. I registered complaint with Samsung & many telephonic assistance & technicians came to my home, but sorry to say I am facing the same complaint even today. We are facing many health problems due to the intake of food that is kept in refrigerator ( as food stuffs contain water when taken out from refrigerator )

The replies given by technicians & telephonic assistance was that the temperature settings were wrong & they adjusted accordingly, but no improvement was noticed. If you could look into the data base you can notice that I have registered the same complaint with Samsung many times since Dec 2014 but nothing worked.

Again last Dec 2015, I had registered the same complaint & till now technicians are visiting my home, as a daily routine, come home morning & leave by evening. As we are office goers, we find difficult in taking leave all the time, when the technician fix a call.

Even after repeated checks, some spare parts were replaced this Monday – 18.01.2016 & sorry to say that the condition became worse, full of ice & water. The snaps were taken by the technician & hope it had been shared. Today- 22.01.2016 I got a call ( Ph #[protected]from the service centre stating that they would require the refrigerator for a detailed check up & would take the whole set to their work shop. I was shocked on hearing this as even after repeated check ups they were unable to rectify the problem & now what the hell they are going to do with this. If they were some Doctors the patient would have finished by this time.

This is the first time I am facing such a troubles after purchasing a product from a service provider like this. I strongly suggest you to replace the whole set with a new one or else I will be forced to approach the consumer court for getting justice.

Please consider this matter & do the needful as the same is under warranty.

Never treat your customers as fools, as they won’t be the same always.

I want a genuine reply at the earliest.

Regards,
Nisha Sunil

Samsung mobile sim tray twenty two Rs.22 rupees to change that labour cost is four hundred Rs.400 charged by SJN Electronics authorised spare service in samsung mobiles. Invoice No.[protected] date[protected] TIN [protected] claim no.[protected] BP No [protected] serial no of product RZ1D12MHV5F wgich is sim card tray Rs.22. Labour cost Rs.400 is cheating. S.J.N.Electronics Coimbatore Tamilnadu India shop no.258/1, 1st Floor, Avaram palayam road, Sidhapudur coimbatore 641044 phone[protected].

I have taken a samsung galaxy s6 edge plus from lajpat nagar store at the time of purchase they told me that they will give me the cover and the screen guard as a complimentry gift but after the purchase they refuse to give me the screen guard and ask me an amount of rs 1800 for the screen guard
I have taken the mobile on 02-march-2016 and it is the secont time im complaning about the same thing
at the first time a person dheeraj who intreacted with me but the samsung store people are fighting with him also that they havent done any commitment .
IM seriously not happy with the servce of samsung and ill never ever buy another handset of samsung and ill also not recommend people to take samsung

Samsung — My Samsung Galaxy S5 Phone=Hot Plate

I have Samsung Galaxy S5 Smart phone and it cantain heating problem since i purchase such costly phone.I gone two times to custmer service center they said phone is ok no problem even they dont registered my compliant.

limo powebank is not giving charge to phone

As i already loged a complaint about the limo powerbank is not giving charge to phone. My oeder no is AB997531 and Delivery no is awb[protected].please do the needful as soon as possible

NO RESPONSE

As we give our mobile for repair on date mentioned on the attachment
Below.. till now no respone abt mobile..they (univercell sriperumbuthur)
Giving unnessary explanations...pls take immediate action..

PHINE REPAIR REPORT IS NOT AVAILABLE

CARE CENTRE IS CLOSE FOR LAST 20 DAYS & THEY ARE NOT RESPONDIG ME

about download

my samsung wava dava gts 5253 not download any software p/z tell me how to download &wt are step to download any software p/z ans me

samsung dealership

i interested to do samsung mobile dealership..but i dnt know the information how to do thiis..so plz send the complete information about samsung mobile dealership..to my id; [protected]@gmail.com

TO
THE NODAL OFFICER

sub: Replacement OF SAMSUNG J7

Sir,
i m very much disappointed with the services of SAMSUNG MOBILE I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last FEW Months about my SAMSUNG J7 set like Keypad, Sound and Battery backup etc. I bought SAMSUNG IN THE LAST YEAR during the period, I faced many problems of worse keypad service, a very little battry back up and 3rd class sound quality, i m very disappointed by the quality of your product. Please short out my problem early to earliest as possible. If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem. I was already submit my mobile to samsung service center (Garia branch kolkata they also miss behave with me and also dont know how to talk with a customer, sumsung promise me to refund my money but since 30th of sept 16 my phone is in sumsung service center only they cant even bother to reply me properly . bogus service i am piste off. i know its not possible for you but if possible kindly help .
MODEL NO. - J7
BILL NO -[protected]

made by samsung

Thanks
NO REGARDS
SAMIR DUTTA
[protected]/[protected]

Dear Mr. Nodal Officer
Samsung India PVT. Ltd.

I registered a complaint about my SAMSUNG GALAXY J MAX tab and my complaint
ID : [protected]. I am very much disappointed about customer care on samsung products.
I made a simple complaint about my tablet. I require a SIM TRAY for my tab. I approached your authorized
service center in Tenkasi in Tirunelveli district, Tamilnadu and also your customer care center. None of them
is taking interest to solve my complaint.kindly, look in this matter and arranged to solve the complaint on
my tablet which in warranty and purchased just only five months back. If this is way of dealing the customer
by your persons, i feel it is not worth to buy SAMSUNG products.

i make my complaint of my automatic washing machine which i brought on dec .2008 is not working, on june 10th 2010 toady is 20th august 2010 but no progress,
Be take care dont go any body to purchase samsung product bcose after sales service is very bad.
Mukesh
[protected]

I never going to see a worst mobile in my entire life. Now i hate samsung products. Better immediately stop the mobile marketing of samsung (s3310) to save the new customers.

The .jar games are not supporting, very small phone memory. Video recording for only 1 min.

samsung /s3310 — display not provide in market for s3310

i am sarching the display of samsung s3310 dut not find . i request you give me address the shop to provide .display

give me shop addresss

you need to adjust your video settings to inc rease video recoding duration. just go to camcorder mode then set recording mode to "For full memory".

Samsung — Servicing of Music system

Dear sir,
we gave our Samsung music system for repair to S.T Service Point . They charged Rs.3000 the first time and after two days it again was not working properly. We took to the same service point and they still haven't repaired it even after more than 2 months. The address of the service is given below .
can you please help us in this matter as we are helpless

S.T.Service Point
M-131,Guru Harikrishan Nagar
Paschim vihar, New delhi-87
Ph-[protected],65020144

hi,
i am puneet from aligarh u.p india,
i have been complaing of my music home theater, f.m, dvd player, usb player, since 8 months, the engineer came without any instruments and just go,
samsung service center is harrising me here in aligarh from 9 month

After the complaint made, i received a replacement handset on[protected]
~Anand

Your complaint is funnier than the horror movie 'EXORCIST' (original - 1973 )...!

stop crying abt mobile phones ~if something doesn't work, throw it out !

Samsung Window Air Conditioner — NO PROPER AFTER SALES SERVICE WAS GIVEN

I have purchased a window A/C from kohinoor electronics thane on 15th april 2005, the machine was maintained under 1 year worranty by company.The machine stops giving cooling in may 2008, the complaint was lodged immidiately, the service man has told to get it washed, and he has washed the machine, and charged Rs. 450. But we have observed within 2/3 hours that still machine is not giving proper cooling, Again we have called him this time he has told that you have to charge the gas, we have get it done and spend rs 2200 for the gas. still the machine does not give cooling, again i have lodge the complaint, this time the service man has told me that transformer, and temparature sansor has to change, we have change it, again he has charged us rs 890. still the machine has not given proper cooling again we have lodge the complaint, this time service man has told that the compressor was not working, and we have to change the compressor which is under worranty and for this you have to pay only Rs. 1800 for gas charging. He has taken away our a/c machine on 29/7/2008, till 31/7/08 no bady has replayed me. hence i have personally contacted the service station Krish electronics, and i was shocked that the service incharge has advoice me that you have to change the condencer coil unit front and back as it was rusty and may give problame in future and your machine will become as well as new, as we have change the all parts for which the estimated cost is Rs. 5000 to 6000. + the expenxes we have done are rs 3540 . this is unfair

The company Samsung is not keeping the proper trained and well knolegeable techical staff, and hence the custmer was un nacerry harrased to change the unwanted parts by making wrong expences and eventhough not satisfing with the product's results in this case cooling of a/c

It means that proper prediction / dignocis of the problem was not done by the proper educated and well trained techician or service engineer and hence done by try and error method by changing the parts they have change all parts un nacessary insteade of changing the main part that is the compressor.which is a trouble giving part. and again advicing me to change the remaining part's which are not giving any trouble right now. and compelling me to do the expenxes of Rs. 500 to 6000 + the amount we have already spend is 3540 it means i have to spend about 10000 rupees for geting service and i have to spend my 4 months and still i am not getting the results, my machine is with samsung service provider.

Can you guide me what can i do or who will lookafter my complaint, all this story was emailed to Service.[protected]@samsung.com on 19/7/2008 and on 31/7/2008but still today i have not received any replay from samsung custamer cair

Samsung Window A/C — Compressor Not Working

Sir, I belong to kanpur city in U.P., i have purchased a samsung window (Model No. AWT18Q1HDAD) on 16-07-04, and i have repaired this 2 times in company sertvice centre (Sri Nath Refrigeration Corporation, Benajhabar Road Swaroop Nagar Kanpur) at kanpur due to the problem of compressor.Recently it is repared at service centre 2 months ago(6/6/08).I have paid Rs 1783.00 for this, But It's compressor is still not working properly, although the compressor of my AC is still in Guarantee period, please take some action for this problem.
Some Details are As follows

Reciept No. Of Bill 472

Call/wc No. [protected]

Model No. AWT18Q1HDAD/XTL

Set Serial No. A017PZBX200599N

Samsung Window Air Conditioner — AC PROBLEM

I bought the AC in May 2008 from Saravana Stores Tambaram.Within a week after purchase it developed problem and Compresser was rectified/replaced. Again on 12/03/09 I called them for general check up and found that the some coils are to be changed and unit is likely tobe taken for service. Basis question is within the guranteee period these type of problems can be rectified freely. But the reoccurance of the problem is likely and the cost of repair may surpass the cost of AC itsefl in a span of 3 yeras. There fore I requuset you to replace the unit with a new one in a pakka working condition.Or given me in writing a service warranty of atlest 5 years like compressor warranty immediately.

Thanks
S.Ramasamy

Samsung Window Air Conditioner — defect in manufacturing

i had bought a new 1.5 ton air conditioner on 23/5/09 but on 11/06/09 it stopped working i registered a compainlaint but the company took 6 days to attend to my complaint they told me that the compressor is not working, they dont have any concern about my air conditioner they are not giving any kind of response it has been 20 days now.they sell 3rd class proudcts never buy ac from samsung company the service of this company is worst.

Samsung — Window Air Conditioner

I have several Window air conditioner units and they are all from SAMSUNG. 24.000 BTU

everything went well until 4 days before the warranty for the compressor unit expired and this was on Friday night and I called next day the Company who gives me the maintance and cleaning on the units but since it was a week end they showed up the following Monday.
they took the unit to their shop to check what is wrong with it and the same day they called me and told me that the compressor would not start This was the day the warranty had expired since they have no office in Maracaibo -Venezuela I had to call next day to their International service dept. in Panama
and I explained the situation and since I had not called on Saturday their was no warranty any more. that means because of 48 hours.
I can not believe that there are such short minded Persons working in Samsung and to give you such an answer.
I ask every one to stay away from any item made by SAMSUNG since there are other companies and there is competition .
Now I have to spend the same amount of money I had paid when I bought the unit and I prefer to Buy Lg, Toshiba , Carrier, Panasonic etc then buying 1 single Nail from Samsung.

Again Dont buy anything From SAMSUNG

Samsung — defective air conditioner

good evenig
i had purchased an air conditioner on 7 apr 2010.within 2 months it started giving a lot of troubles.after repeated complaints the company replaced the compressor.still the air conditoner did not cool the room.
after almost 11 months of repeated compaining about the air conditoner the company has not done anything about it.
it seems the company is trying to buy time and move out of the warranty period which finishes on 7 april 2011
i would request if somebody can help in bringing the company to task.
thank you
rohit malhotra

Samsung Window Air Conditioner — requesting for serving since 26th March, 2011

i purchased an window air conditioner on 10th April 2010. i made a request on 26th march, 2011 for first free service of the A.C. and since then i called their customer care more than 20 times but no response has been received by me from samsung. they are mentally harassing me.

my contact no. is - [protected]

Samsung Window Air Conditioner — NOT PERFORMING WELL NOISE & COOLING

THE SAMSUNG WINDOW AIR CONDITIONER: PERFORMENCE AND SERVICE ( AS STATED AT THE TIME OF SALES 3 YRS FREE SERVICE YEARLY )

HUGE NOISE AT THE TIME OF NO AND OFF

COOLING IS NOT SO, GOOD]

SAMSUNG LCD TV — non concern attitude

i bought a samsung LCD TV 1 year back. exactly after 15 days of finishing the warranty period, it stopped working. now they are sying they have to change the panel at the cost of 15,000 rupees. somebody plz tell wat is the use of buyproducts of such reputed company whe u have to spend so much amt and the company is not at all concerned.

Fw: card warranty
...
From:
Hameed Lebbe Saleemu <[protected]@yahoo.com> [Chat now]
...
Add to Contacts
To: mea.[protected]@samsung.com


warranrty LCS and Plasjma.jpg (669KB)


----- Forwarded Message ----
From: digital rifai <rizan.[protected]@gmail.com>
To: [protected]@yahoo.com
Sent: Tue, January 11, 2011 9:12:20 PM
Subject: card warranty

attachmnet Im hamid salem from srilanka
i ve purchased 32 inch samsug LCD TV from MAF HYPERMARKETS LLC CARREFOUR, MOE BRANCH DUBAI -UAE.
on 05/feb/2010. model no-SA LCD TV 32" LA32B352F3 SAMAUNG
Had a problem on 3 months back.But still the TV is on your srilankan service center (singhagiri Ltd) technicians are
suggesting to change BOARD and asking Rs 20, 000(SRILANKAN RUPEESS) FROM US.and i transport this tv 400 km
away from colombo with my own expenditure;to ur cevice center. stil i could not find sollution for this problem.
pls, respond to me as quick us possible to solve this problem
(here i ve attach my detail reciept with this mail) .

i bought a samsung 1.5 ton split ac, now it's required service, so pl.send some one to attend the product it's urgent.