Samsung India Complaints & Reviews

Hi All,

I have new Samsung SCH-B519 CDMA.

I have facing the problem is mobile restart when i open call logs.

I have 1 GB memory card inserted (50% full)

Please help me on this error.

I have recently purchased and samsung Airconditoner 1.5 Tom split. With in 3 months the A/c got repaired 2 time and i have to wait for a week time to get the service guys

It is very frustrating the way the Cusotmer Service Center guys respond and the manner in which we have to chase them to get their attention

Is there anyway we can return this and get our money back.
Whom do we have to contact for this?

Thanks,
sam

My cousin Dr Abhay Kumar Pandey / Dr. Rajni Kant Pandey has bought SAMSUNG A.C. in Dumroan, Buxar, Bihar and some problems cropped up related with the cooling. As this is still in warranty period, he had contacted Samsung Service Centre regarding the complaint several times and the complaint number is [protected], but no action has been taken till now. They keep on telling that the service representative will come next day but never turn back. This is a very serious issue as the product is from reputed Samsung Company but they are not willing to provide any services for their own product. I feel very regretful after buying Samsung product. I will never suggest any one to buy Samsung products. Kindly look into the matter as it is against Consumer Satisfaction norms.

Please take required actions as soon as possible otherwise I will have to contact CONSUMER COURT regarding this for mental harassments we are having for this.

For any query please contact at following numbers:

+91-[protected]
+91-[protected]
+91-[protected]

sir,
we have purchased an a/c in january of samsung 1.5 tonne for which the service wii be done in every three months but the company fail to make it so we made a request in toll no. of samsung[protected] and they gave the reference no.[protected] dated.07/05/2010 for further reference.for past ten days daily i am making call but no proper response from the service center.kindly take the necessary action.
thanking you yours sincerely
M.Navin([protected])
chennai.

have bought a Samsung GT - B5722 model before 10 days. And found some issues in it.
They are as below
1. The applications (like NGPAY ,atom mobile application and Gmail mobile application) do not coonect through the GPRS. However from the browser it connects properly and functions well.
2. The headset behavior is inconsistence.
3. Once you listen the songs through the Music Player on Speaker phone on mode , the next time after connecting the Headset, it continuous to play through the Speaker phone. After restarting the mobile it behaves the same.

Samsung pre-installed apps, like Palringo messenger, and even the POP/IMAP email facility in the Message menu, cannot access GPRS.

Google MAPs, GMAIL app, Opera, GoTalkMobile.. nothing can access GPRS on this device.

ONLY default NetCraft Browser is able to access internet. those Icons for Gmail, Facebook, Flickr etc.. all open the Netcraft browser.. not custom apps.. no Java application can connect to GPRS

Sir,
I have given my Samsung Guru145 to the service center at Dhayri Phata, Pune about 3 weeks ago on the 24th April'10 to change the speaker.

By mistake I left my Idea sim card no [protected] in the phone. The propritor did not give me a reciept- he asked me to pick up the phone in the evening- 24th April'10- when I visited the shop he informed that the phone was not ready as he had to get the part. I have visited the shop at least 7 times since then and now he informed me that I have not given any phone & he does not have it.

I am now filing a complaint with the police as I do not want my no to be misused for any illegal purposes.

Sushil Salvi
Bhaskara E 503,
DSK Vishwa, Dhayri.
Pune 411041

I bought this refrigerator on 11/09/2009 from Naveen Electrotech Pvt. Ltd., Model Town II Stop. I am so disappointed in its performance. The series of faults started within a month of purchase.

At first the cooling in the lower compartment was brought to a sudden halt which was just in the first month of the purchase.The first complaint was lodged on 3/10/2009 for which the Samsung representative suggested keeping the door open and turning off the refrigerator. LAME!!!

And then again the second complaint was lodged on 7/5/2010 just a few days back and now we are again experiencing the same problem within a matter of days.

I request you to kindly take this up at the earliest and I demand a replacement as obviously Samsung hasn't been successfully able to resolve the issues.

Complaint Number: [protected]

hi i am babu
i given my mobile s8003 for service because the touch keypad is not working properly, so i given for service in kanandasan nagar samsung service center.they never give me proper service.they took vey long time to return my mobile then the proble, is solved.but the new problem is arraised that the mobile panal is not perfectly and not properly assembled and lot of dust and pinger orints in the display.
now i given the mobile in kodumbakkam samsung service center they telling keypad,display,panel was damaged.they also trying to replace but i am not satify. i want to replace my mobile with new one perfectly.
highly dis-satisfaction on samsung customer service.
my moble number-[protected].

I had bought a SAMSUNG refrigerator through from Shilpa Enterprises, Ambala cantt. I am an army officer so i got posted to akhnoor near jammu. The details of my complaint againt SAMSUNG' refrigerator are as under
(a) Date of purchase: 18 May 2009 from Shilpa Enterprises,Ambala Cantt.
(b) Model No 0455 RT32M
(c) Product Serial No. 04554ZAS500954J

2. This refrigerator has gone faulty 6 times during last 11 months and is still not working.I am very disappointed with the quality of the product and have been facing lot of problems, which were rectified by the service engineer after delays of about a week on all instances. The details of faults occurred in last 11 months are att as attachment to this mail.Presently, My refrigerator is not working from last 10 days and i have contacted SAMSUNG call centre every single day in these ten days.They assure me that service engineer will come but nobody has even contacted on phone about the complaint.
The response of service centre and support during warranty period is very poor and has caused a lot of harassment to me. I request suitable warning to company be issued giving out specific details of my case.

I called one executive (Sharif - Mobile: [protected]) from an authorised service centre of Samsung "Digital Consortium" at Laxmi Nagar, Pimpri-Chinchwad Link Road, Pune. He (Sharif) took mother board of our Hitron 21" Colour Televison for checking at their service centre on 03.04.2010. He came back only on 15.04.2010 after our regerous follow-up. He fitted the mothr board in TV and after a few days (when neither remote of TV nor the front Audio-Video-In worked) we came to know that the mother board fitted was of some other model of Samsung TV. Now after approaching Abhijeet (Mobile: [protected]) one of the employee of thsi service centre and Sharif, they are simply denying the whole thing. Everytime they are giving us new dates.

Sir,

I am working as PA to Addl.Director General of Police, Civil Supplies CID Chennai.
I purchased one Samsung refrigerator model RT32 on 7.5.10.
On the same day I spoke to call centre [protected] to send one expert
for demo on 8.5.10 after 6.30 pm to my house at Velacherry and my call Regn. No. is [protected].
But nobody has neither talked to me over mobile :[protected] nor come to home.
On 8.5.10 around 6.40 p.m I spoke to the same call centre. One lady picked the phone and
promised to send one person before 8.30 p.m on the same day. But none has come.
On 10.5.2010 again I spoke to call centre. One male took the phone and promised to
send one person for demo. But my efforts are in vain.

I do not know why your personnel are not interested in giving demo to a customer.
If they explain every parts, I can also tell my friends/relatives about this product and
its name will get popularised. Would you please arrange to send one expert person for
demo. Since I am working in a Govt. office, please ask to demo person to speak to me over
mobile before coming.
I have already purchased samsung TV, Samsung microwave woven, etc.

Purchased Refrigerator SR33NXB(Model year 2000) from Samsung Dealer in Delhi. Now Its not working due to Minor Part(Door Switch due to which fan rotate) is not available. I hv lodged a complaint to customer care on 28/4/10 at 11am
(complaint no: [protected]) . Once Engineer attended and detected the fault. Since then , continuously i am requesting to customer care but every time they assured me , some service people will give me a call....

I had bought a 19' LCD Samsung monitor (920 NW) in Oct 2007 and it recently started giving me trouble.
After 10 days of the complaint and numerous phone calls a person from Samsung came - that too with a FAULTY replacement part (and now calls it an "incorrect" replacement part).

Been following up for a replacement part - been more than 2 weeks.

Attaching copies of communication with Samsung - (If it was not my complaint , I'd find this funny) - especially not being told the name of the engineer from the service centre that would be visiting "for SECURITY REASONS" !!!!!!
============================================================================

Dear Sir,

With reference to my complaint No: [protected], (Web complaint Transaction no: [protected].), the problem has not been addressed.

I was told that an engineer would visit me today (Tuesday, 11th May 2010) - but nobody has come. I also tried contact the number (Mr Praveen, Phone No: +91-[protected]) that I had got - but nobody is picking up my call.

I called up the customer care number at[protected] and I spoke to a lady - Ms. Shivani. I had spoken to her last week as well and she again assured me that the engineer "will come tomorrow" (12th May 2010, Wednseday). I requested to speak to a supervisor and I was put on hold and told later that the supervisor "spoke with the centre" and an engineer would visit me tomorrow.

I asked for expected time of visit, address of the service centre was given to me and even the name of the engineer who would visit but I was told I cant be given that information "for security reasons"!!!
I called up the number of the dealer[protected] given by Ms.Shivani and it was incorrect. The dealer name I was told was FIEL Services, Gurgaon.

I again called up the helpline and I was give another number - saying that my complaint has been forwarded to CL Services, Gurgaon with the numbers[protected]/82). Nobody is picking up at these numbers either. I was told your systems do not store the address of the service centres.

I find the behavior and interaction with Samsung customer care extremely deplorable and least expected from a company of your repute.

May I request you to kindly address my complaint at the earliest without further harassment.

Thanking You
Yours faithfully

HIDDEN_NAME
HIDDEN_ADDRESS

[protected][protected][protected][protected]---
from SAMSUNG ERMS <[protected]@sec-erms.samsung.com>
to [protected]@gmail.com
date Sat, May 8, 2010 at 7:37 PM
subject RE]Complaint No: [protected] - Extremely disappointing service
mailed-by sec-erms.samsung.com
Dear HIDDEN NAME

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

[protected][protected][protected][protected]
We apologize for the inconvenience you are facing with your SAMSUNG
product.
We are forwarding your complaint to concerned department.
Soon you will be contacted by concerned authority.
Till then kindly be with us.
Thanks <(>&<)> assuring you the best services always.
With Regards
SAMSUNG

[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiry about Samsung India through our Web-sites.
Please do not reply to this mail as it is an automated email and cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail orcontact us at: Samsung India Electronics Pvt. Ltd
Customer Contact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,



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Complaint No: [protected] - Extremely disappointing service
Dear Sir,

I contacted Samsung customer care regarding a problem with my Samsung 19' wide screen LCD TFT monitor (Model No: 920 NW).

I lodged a complaint on 24th April 2010 and I was told a person from the service centre would contact me within 2 hours.
Mr Praveen (Phone No: +91-[protected]) from one of the Samsung centres contacted me and informed me that the replacement LCD screen for my monitor is out of stock and would be available within a week. After a week elapsed,I had to by repeatedly contact the service centre and I was informed that the part would be replaced by Tuesday(4th May 2010).

Mr. Praveen did not arrive and after following up with him again he came on Wed, 5th May 2010.
The replacement part that had been shipped in was also found to be faulty.
He took the faulty screen back and said he would arrive the next day before 1700 hrs. I called him in the evening, as he had not arrived as promised and he infrormed me that he would be there the next day, on Friday.(7th May 2010) with the replacement.

I called him in the morning on 7th May 2010 to confirm his visit and he said that he would visit me before the end of the day (7th May 2010) - He did not.
I contacted the call centre again (On[protected] and I spoke to a Supervisor (Ms. Manisha) at the 'technical department' who assured me that I would get a call back from Samsung confirming the delivery date of the part and my complain would be resolved 'within 24 hours'. I also gave the contact details of Mr. Praveen.
I did not receive any call either from Samsung customer care or the service centre.

Today, in the morning I called up the call centre again and asked regarding my complaint and I was told I will get a call back within 'two hours' - I have not not got a call.
I had also requested to speak to a supervisor and I was told that the 'call is not getting transferred'.

I called up the dealer/service centre (Mr. praveen), again who picked up my call after I tried numerous times and informed me that the 'part has been ordered' and will be delivered to him by 'Tuesday' (which is 11th May 2010)!
When I asked him how he promised to visit and replace the part by 7th & 8th May if he did not have the part, he said he would contact his 'senior' and get back to me.
He has not.

I find the after sales service of Samsung deeply disappointing and stressful. Even after precise and diligient follow-up by me, on my complaint, it has not been addressed and I have still no idea as to why there is a delay in resolution of my complaint.

May I request you to kindly address my complaint (Complaint No: [protected]) at the earliest and ensure that customers do not have to go through an harrowing time to get a complaint resolved.

The interaction with your staff and the quality of spare parts delivered speaks volumes of Samsung's lack of seriousness towards quality.

Thanking You,
Yours faithfully

HIDDEN_NAME
<Hidden ADDRESS>

Alternate email : [protected]@yahoo.com

I purchesed GTS5233W Samsung mobile on Nov 2009, with in 7 months
touch sensor got failliure, when i went to samsung service center it was in Annanagar ( Hi-Tech Solution) one of the Authorised Samsung service center,There was so many peoples are complaining the same problem,also they are souting like a fish market. they are telling spare parts not available, Everybody telling they are delaying one month to two months because of spare parts non availability,
iam as of now four times went to the service center they always telling two day, two days, they given service center number to all coustomer [protected] it was not working, another one [protected] this number nobody pickuping , how can we approch those peoples, if they are keeping my handset for two month with them, what is the meanning for one year warrenty. how can they say as one year warrenty. this is the best experience of samsung's poor service. here after i will never bye any product of Samsung also not suggest to anybody.

My service center complaint number: WA[protected]
My number : +91 [protected]

Regards
Shankarraja

Iam purchase the new samsung corby txt mobile on 24 jan 2010 and that handset having a Eco problem and samsung service center (Raza services) not correct the problem even in times repairing and forth time the said the mobile have to replace board of handset and they said it will repair in 7-10 days at the time submiting (mobile submit to service center on 19 april 2010)the mobile in service center. After that their is no response from the service center till date. Every time on calling to the service center they said your mobile will not repair and every time they give new date and even not talk properly and manager of that service center is also not responded well. Nearly one month is completed for submiting the mobile on service center and they not responsed and the only handset i have and iam very big problem because iam contact any one without that.. So that i want to register a case against samsung company and their service center .

1. i m unable to configure yahoo mail account on device. so, pls suggest the all port numbers and steps of configuration.

2. internet is automatically disconnect after every 20 to 25 mins. so. suggest me something on this issue.

3. i m unable to set other themes other than two inbuilt themes. so, suggest me how can i set other themes. ( i thried to set buy downloading other themes but it was not possible. )

regards,

dhaval ( [protected]@yahoo.com )

We purchased a Samsung Mobile ( Model # C3010 ) on 5th July '09 and we are facing problem in the Handset since 6th Apr'10, please find the description of the problem as written below:

Problem Description: Battery of the handset is discharging in just 2 hours after
charging it completely ( as visible from the display screen )
even when phone is not used.

Action taken till now: we handed over our phone to the service centre of Samsung
located at Mahavir Enclave, Dabri Road, Near Palam Flyover,
West Delhi where in they took 15 days to get it repaired and
now even after repair i am facing the similar problem.

Since past one month I have been suffereing a lot becuase of this defect in the product. I am so busy that it will not be easy for me to go again to that service centre where the behaviour of the service centre staff is not good.

Please help ASAP!

My son, Rajesh Kumar Verma, has gifted me Samsung's Coby Mate Mobile Phone which was purchased form M/s Infibeam.com, online shop, vide Order ID & Invoice ID no. 7546016 / 16068184. "Samsung New PC Studio" software was also supplied along with the phone. Now I am finding difficulty in getting installed this software. When ever it is tried to install on computer message comes like "1628: installation failed to complete". Please help

V.K. Verma
Email: [protected]@yahoo.co.in
M.No.[protected]

PURCHASE SAMSUNG 3 START 1.5 TON SPLIT AC DURING MARCH 2010 AND ON 27.04.10 LODGED COMPLAINT WITH SAMSUNG ONLINE COMPLAINT SERVICE ABOUT NON FUNCTIONING OF SWING AND ON 29.04.10 SOME MECHANIC VISITED AND CONFIRMED THAT SWING NEEDS TO BE REPLACED. EVEN AFTER CONTINUOUS FOLLOWUP WITH ONLINE SERVICE AS ON DATE NO REPLACEMENT OF SWING OR ANY INFORMATION ABOUT WHEN THEY ARE GOING TO REPLACE THE SWING. SINCE THE COST OF AC MACHINE IS RS.26000/-, SWING NEEDS TO BE REPLACED IMMEDIATELY OTHERWISE COMPANY HAS TO PROVIDE A REPLACEMENT FOR THE AC FOR WHICH SWING IS NOT WORKING.

1) Model No. AST18P0GEA/XTL, 1.5ton 3star split AC.BP No. [protected], Transaction no. is [protected], Transaction no. is [protected] and Transaction no. is [protected]

2) 1 year warranty with service within hours promised while purchasing.

3) Details of the deficiency in the product or service-
While installing the AC the installation people have bent the copper pipe which is causing malfunction of AC. I complained on 30th April and people turned up on 4th May they saw the defect and said someone will come and resolve but no one came. Also the service by the customer care was pathetic, where I was made to make a lot of calls to the customer care but could get only mental agony.

4) List the problems I’m facing due to this deficiency-
For last 10 days since I registered the complaint the mental agony I’ve gone thru calling up Customer Care sending email for quite a lot number of times and every time get a reply that somebody would get back, but no one does that. The customer care call puts you on a long call waiting killing a lot o[censored]seful and productive time.
The response to the issue has been worst.

5) Details about efforts to inform about this grievance in the past to which the party has not responded-
I registered a complaint on[protected] for the fault at 30thApril 10. I was assured that the service Engineer would visit before evening of 30th April. The one never visited or called on that day. I made multiple calls and emails and asked for supervisor but I was never put on the supervisor’s line.
Feeling helpless the way Samsung customer support dealt with its customers, I’m writing to you.BP No. [protected], Transaction no. is [protected], Transaction no. is [protected] and Transaction no. is [protected]
Now 10 days are over after I registered the complaint.

6) What needs to be done: Samsung service should come and replace the copper pipe and correct the installation free of cost.