Samsung India Complaints & Reviews

I bought Smsung AC Split model No.AS12EFA - 1 ton 4star on[protected], right form the installation I am not happy with its performance, the cooling is not effective, two or three occasions the gas was filled to the required pressure of 65 PSI and one time within the guarantee period the compressor capacitor was replaced. The AC failed again on[protected] and a complaint is lodged on[protected] and it was attended only on[protected]. The technician...

I have bought Samsung 200 litres refrigerator on 14th Oct 2007. after one year there is gas leakage I have raised a complaint and samusng technician visited and charge the gas. after few months again gas leakage and this time they have changes compressor. again this year may month again gas leakage service executive have taken my refrigerator to their work shop and telling that there is leakage in coil which is inside of refrigerator body. and telling that new coil to be fixed out side of the refrigerator and it will charged for the same. Since it is a manufacuting defect the samsung company has to replace with new refirgerator. other wise i am thinking to go to consumer court. any one kindly to help me in this to get new refrigerator or repaired without any charges. Raj Kumar, Hyderabad, [protected]@inbox.com

FIRST COMPLAINT NO. [protected] DTD 9/5/10 - COMPLAINT NOT ATTENDED PROPERLY.
SECOND COMPLAINT NO.[protected] DTD 19/5/10 TILL NOW NOT ATTENDED. YR ENGINEER UNABLE TO CO ORDINATE TIME AND ONLY INTERESTED IN HIS SUITABILITY LACKS SKILLS TO COMMUNICATE AND KNOWS JUST TO ARGUE WITH KIDS.AM VERY SURPRISED AT THE ATTITUDE OF GUYS REPRESENTING SAMSUNG.WILL SOME SENIOR CAPABLE OFFICIAL TRY TO SOLVE THIS PENDING ISSUE.MY WARRANTY EXPIRES ON 1/6/10.-REGARDS-JOY S DAVID- [protected].

I have purchased an 1 ton Samsung Air condition on 25th Apr 2010 from Vijay Sales Kharghar (Navi mumbai), Suddenly it went off on 18th May 2010, have launched a complaint on the same day (18th May) and they committed your call will be solved within 24 hours (Phone and received an SMS from Samsung on the same day), i have given 2 contact number for their references, 18th gone, 19th gone, 20th i called the Samsung once ask them to transfer the line to someone SR responsible took @20 minute to transfer the line again and repeated the same all history and they committed me the person will contact you within 2-4 hrs and he will visit you today (20th May) on 20th May someone called me and informed me he will be visiting my place on 21 may before 2 PM,

Again the 21st whole day we waited for the person none could not turned up, again i called Samsung number on same evening they said the same story ... sorry... we could not help you today engineers working hours are up to 8 PM and they committed me my call will be attended on 22nd Morning @11 as first call and our SR. customer support peoples will take care of this, nothing has happened, many times i called on 22nd also they have disconnected my calls several times, I fed up with the service by Samsung and at last there was came from Samsung on 23rd Evening he checked the part and told me there is a defect and will take some time to replace,

I just need to make a note of this to you, and i would like to make a complaint against the product and company (Samsung) with compensation of mental harassment i faced,
Compensation required : Samsung take back their AC with the product payment made by me + Installation charge (Total - 13,500),

I am applying for a 50,000 compensation for my time wasted behind the whole drama & Mental harassment made by Samsung, My AC is not working means we are not sleeping good,
For your references - Samsung AC Service Advertisement on DNA (News paper) at 21 / 22nd May please have a look to understand their commitment,
Hope you can understand and do the needful ASAP,
Product details as below :
Date of Purchase : 25th Apr 2010,
Purchased from : Vijay Sales, Kharghar,
Model No : AW121ZAETL,
Serial No : A923PZAZ[protected].

My Details :
Rajesh Perumbessi,
801, Satyam Heights,
Plot - 81, Sector 19,
Kamothe, Navi Mumbai,
Near Khandeshwar Railway station,
Raighad (Dist) - 410 209,
Maharashtra,

Cell : [protected],
Alt : [protected],

I shifted residence to Greater Noida on 29th April. I requested for the services of Samsung Engineer to come and instal / connect my refrigerator which I bought in 2007. The phone number provided by the company[protected] is just a fraud on the public. The so called service executives who attend calls on this number are simply giving false promises to the customers and do not take any action on the complaints. I have called them atleast 20 times and every time they told me that their service engineer will reach my house within one hour. And each time it turned out be a false promise because no one has come in last one month.

In last 3-4 days, these people have started acting funny. They put me on hold for as long as 20 minutes some times, and then they cut the phone. I wanted to know the contact details of Samsung Sales and Marketing officials but these people are not giving the contact details. It appears that the Noida service centre of Samsung is not in control of Samsung India, and they have been given the freedom to trouble, misguide and cheat customers.

I wish some of the concerned officials of Samsung India could take a feedback from me on my bitter experience with Noida Service Centre.

Col B S Bakshi
[protected]@rediffmail.com
[protected]

i have bought a fully automatic machine from navrang electronics east delhi laxmi nagar delhi. It is almost a week had past but noone has come from the company for demo. Repeated call has been made from the customer but nothing happened . It is really frustated .
Hope suitable action must be taken against this negligence

on 21/May morning I registered a complaint requesting service for my split aircon. I was given BP No [protected]. I was informed it would be attended to the same day. Later i received a sms.. "Trust your query has been resolved". Then in the evening i got a call informing me the problem would be attended to the next day, i.e 22nd. However, nobody turned up & i called the service no. 30308282 only to be told it would be attended to only on Monday 24th. I asked for the supervisor but the phone was disconnected. I called back but again was not connected to the supervisor. Considering i bought this A/C only on 15/Sep/09 & i have had repeated problems with the A/C & coupled with the PATHETIC SRVICE I WILL NEVER BUY ANY SAMSUNG PRODUCT EVER AGAIN !!!

Dear sir
kindly its humble request to u plz help me to provide me correct information. I am a samsung a.c. user named sumit singh. I am not proper live in lucknow. So plz give me samsung a.c. engineer ya machine who is ahorised person of samsung service center. my a.c.is not cooling properly. I purchase a.c. from kota rajasthan last 3 years.
so plz connect me on samsung a.c. service center person who is help me to resolve my problem.
thanx.


sumit singh
my cell number : [protected] plz contact me

My name is rahul and im a resident of delhi last to last week, i went to vaishno devi katra,and someone taken my samsung star wifi (black colour) mobile phone,& then after reaching home i gone to my hometown police station for FIR to trace the imei num([protected]) and i know the person who using my cell phone by the help of mobile tacker in it,but the police officers are refused to make my FIR against The Theift (The Person Using my Phone) they said that we can`t help you and you have to Submit the FIR IN Jammu & Then they Trace your Cell Phone,so We Go to Jammu Special But,THis Is India We Waisted Our 3 days ,they also refused to make FIR ,The Officer Said That U have TO Make FIR in Delhi ,and THeir Is NO Beneifit Of Tracing The Number,Daily HUndreds Of Phone Are Lost ,Even We Lost Our Phone And COuld`nt Find them....
Plz Sir Pay Attention TO My Problem

Thanking You,
Rahul Aggarwal
[protected],[protected]

I Get The Number Of Person Who Are Using My Cell Phone
1.[protected](AIRCEL (GSM-IN JAMMU)
2.[protected](SAME AIRCEL IN JAMMU)
IMEI NO OF CELL PHONE:- ([protected])

Complaint peding since April 01st, 2010

I've made a complaint regarding the no supply of power in my home to samsung call centre on 1st April 2010, & till now the complaint is not resolved.My complaint/reference number with samsung is [protected]

I've received revert mail from samsung:

below appended is the revert of samsung on 18/05/2010:
Dear Anurag

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

[protected][protected][protected][protected]
We apologize for the inconvenience you are facing with your SAMSUNG
product.
We are forwarding your complaint to the concerned department.
Soon you will be contacted by concerned authority.
Till then kindly bear with us.
Thanks <(>&<)> assuring you for best services always.
With Regards
SAMSUNG

Today is 22/05/2010 7 still no body has contacted me. I'm very much dis satisfied with their services & would like to lodge a case in consumer forum against SAMSUNG.

Thanks!!

Anurag Gaur
[protected]

Me and my brother have brought 3 Samsung split AC on 31st march 2009 from the dealer - Vishal enterprise, Nr. Jain Temple, Akota, Vadodara. We have not used them more than 5-6 times and after a year two of them stopped cooling. We registered the complain and samsung service person told us because of faulty installation gas has been leak and they are asking us to pay 1500 Rs for refill of gas for each AC.
This is really frustrating. Out of 3 units dealer has not installed 2 units correctly and we need to pay 3000 in a year for the mistake of the dealer. Company is not ready to take any action against dealer and dealer is not taking any responsibility for these AC. Both are putting blaim on each other. Over and above this, dealer told us that they will perform 3 times free of cost service. But they perform service only once and now they are saying free service time has been expired and they perform service only if customer call them and ask to perform the same.

Thursday, May 20, 2010
Samsung India Electronics (P) Ltd,
Managing Director,
Sub: Improper installation procedure of Split

Sir,

I purchased one Split AC machine on May 13, 2010 from M/S Fundamental Electronics, City Centre Kolkata and the machine was installed by M/s Geo Systech on 14.05.2010. It seems after wrapping the cupper pipes with electrical cable and after connecting the pipes at the indoor unit ,the mechanic discovered that he is running short of cable length at the outdoor unit end. He then joined another length of cable to reach the outdoor unit.
I have been told by knowledgeable persons that the electrical cable at the outdoor unit should never be extended by joining another short length of cable because this part is exposed to sun and rain. It is extremely hazardous to have cable joints covered with black tape and other synthetic material at the outdoor unit on the terrace. Moreover, this cable is running alongside the copper pipes carrying cooling gas/refrigerant under the same casing and any spark at the joints may cause major fire/explosion.
I would therefore request you to take such steps so that the cable leading to the outdoor unit do not have any joints. Only one single length cable without any break should connect the indoor and outdoor unit.

I am sending copy of this letter to Customer Care and Samsung management for their comments and views.

Regards,

Asish Sen,

AL 206, Sector 2,
Salt Lake, Kolkata 700091
Mob: +91 [protected]

C.c to 1. Technical/Marketing Director With a request to assure
Samsung India Electronics Pvt Ltd,Tower C, me against any explosion
Vipul Tech Square, Sector 43, Gurgaon 122009
2. Customer Care Executive.

My name is Varun Panchal. My Service Complain No. is[protected].

If you can look up my case, you will be able to see that I had complained regarding there being no cooling in my air conditioner.

First complain was on May 8th (before 14 days), where I was promised that the person will come for repair the same day or at the max day after.

After that I called again on May 10th or 11th, again I was given the same assurance.

Again I called around 14th for the same purpose to receive the same response.

Not a single call from the local service center people till this time.

I call to the service center on 18th and this time I speak to Mr UmaMahesh, the person to whom my case was escalated to, and he promises me to get things done same day. Still I do not receive any calls from any one. I call him back next day and speak to him but in vain. Nothing happens.

Next day he does not even come on phone to me and keeps making excuses, but I do receive calls from the local service people, three times actually, giving promises to me that they will come and visit the place, but they remain only that, promises, and nobody comes.

Number of phone calls. Number of days. Time of waiting till the phone is connected. Telling the same things again and again to different people at call center at Bangalore. Still the bottom line remains the same that my air conditioner has not even been looked at.


Kind Regards,

Varun
Mobile: +[protected]

We have made a complaint for below refrigerator in the month of Aug,2009. Subsequently their engineer attended the complaint, and assured replacement of the refrigerator as it was not repairable.
Further visit were made by Samsung representative and took the photographs and all but we are not sure what happened after that.
Modle No. RT 58EASM1/2008
Serial No. 777341AQ600002H

For the last about 1 year the complaint stands unresolved.

Girish Kumar
Jubilant Organosys Ltd.
C-26, Sector-59
Noida-201301

The worst consumer service I have ever come across. Purchased Omnia in Aug-2009, the set did not work in the US, got back to India and gave it for service with additional technical complaints to Samsung Service @ Nehru place Delhi. The service center number never seems to be answered. Went there in person, the manager promises to expedite the process and get back to me with a replacement phone or money. The manager also is not courteous enough to answer the calls when he has given his cell number to the customer, now you can guess the standard of service Samsung keeps. Put up a complaint on Samsung website, no one has gotten back to me yet( its about a week now). Decided to drag Samsung to consumer court. Will never go for Samsung products anymore and will never recommend also.

Sir,
I purchased one refrigerator from SAMSUNG dealer at Uttarpara on 12/05/2010.The name of the dealer is Great Eastern Pvt. Ltd.From that day till now I didnt get any demonstration of the product from your end even after continuous calling at[protected]/3969 I am not getting any assistance.So please advice me whether should I keep the refrigerator at my home as a showpiece or I should I use it in the proper way after getting a product demo from Samsung.
Regards,
Debolina Ghosal

MY FRIDGE SR37WG2 IS NOT COOLING IN THE BOTTOM DOOR FRIDGE SECTION AND I COMPLAINED THRU YOUR HELPLINE TOLL FREE NO. I WAS GIVEN BP NO. [protected] AND YOUR SERVICE AGENT HI-TECH SOLUTIONS CAME AND CHANGED NEW TIMER AND A SENSOR.IT STILL DID NOT WORK AND THEY TOOK IT TO THEIR WORKSHOP AND BROUGHT IT BACK IN 3 DAYS SAYING IT IS WORKING. BUT STILL THE FRIDGE IS NOT COOLING. I'VE SPENT ALREADY 2000 RUPEES ON IT AND STILL YOUR INCOMPETENT SERVICE PEOPLE ARE NOT ABLE TO DIAGNOSE THE PROBLEM. I WANT YOU TO GIVE ME THE CELL NO AND ADDRESS OF YOUR CHENNAI CHIEF EXECUTIVE, SO THAT I CAN CALL ON HIM. ITS A DISGRACE TO YOUR GOOD NAME AND I'VE BEEN RECOMMENDING YOUR COMPANY TO MANY OF MY RELATIVES. I HOPE YOU'LL TAKE IMMEDIATE ACTION AND SEND YOUR SERVICE AGENT. I'M TIRED OF CALLING THEM AGAIN AND AGAIN. THANKS .
MY DETAILS ARE AS FOLLOWS;
PREM JETHWANI
KRISHNA APARTMENTS
1057, POONAMALLEE HIGH RD,
H- BLOCK, FLAT NO. 1057,
CHENNAI-600084
CELL NO: [protected]
E-MAIL ID: [protected]@hotmail.com

I bought one 1.5. ton AC from M/s Ratna Cool Homes Ltd.,, Pondy bazar, Chennai. MRP Price mentioned on the carton 15790/- they charged me 15990/- plus for stabiliser extra and installation extra. when i enquired they say they have discounted stabiliser price and added it up in the a/c price. normally we get cash discount from mrp price. i sent a complaint to samsung india. they simply forwarded it to their regional office at chennai. nobody cared even to call me. Again the attitude and taking consumers for a ride by a big multinatinational. Shame on them.

Hello,

I would like to lodge a complaint towards a service request on a purchase Samsung HTX-30 (Home Theater System).

To give a background – I purchased it on 15th August, 2008. A month back the DVD drive started giving trouble. It wouldn’t shut/open properly and Images get stuck on video.

Now, two weeks back took it to the Samsung Service Centre at BTM Layout road in Bangalore.

First, they said – part not available, we have to order.
Second – after a week, they asked for the Bill copy-which is fine, now they say that this Model is no longer manufactured so part not available - so they will calculate the DEPRECIATION and return the money.

Here’s where I have a problem – so if the product is not under warranty, and if the product is no longer manufactured then why should the customer be penalized (as depreciation) for using the system???
And, second – why are parts not available for a product just a year and half old? So, does it mean that I buy a Samsung product and use it – when it stops working then I return to Samsung and Samsung returns the money for using it. Am I paying some kind of rent??? That’s the way I see it.

I am talking about a HTS which is not even obsolete – then why should I pay depreciation? Why cant it be rectified??

I am looking for some kind of explanation – and if it’s the question of returning the DEPRECIATED AMOUNT, its completely unacceptable. I am not willing to PAY rent for a product purchased.

If I do not get a satisfactory response – then I will file a case with the consumer court as such things are nowhere mentioned to the customer in any pamphlet/manual of the product. If Samsung as an organization adopts such miserable policies then it is very sad.

Regards
Abhishek Das

My plasma television was collected from my address for the solution of my complain on 07.05.2010 and was delivered back to me on 10.05.2010.
Yet the said problem is not resolved still my plasma television problem is continued, when it remains on for 2 to 3 hours screen gets off and sound remain on, then I have to turn of the plasma TV for half an hour to get it back proper.
I have visited your service station on 12.05.2010 at Samsung Service Plaza, Near Castrol, Nirmala Convent School Road, Rajkot and shared with your service manager Mr Nilesh Rawat regarding the same complain. Once again one new BP NO [protected] is generated for my problem and he told me he is ordering the new part for my plasma TV, but he cant say how long it will take to be repaired.
Its been 20 days we are exchanging mails about this problem and your esteem company is not able to resolve the same. Now my passions are ending here as my business is totally depended on telecast programs, I am suffering from my business every day.
Last time I request you to replace the product at the earliest and confirm me regarding the same by end of the day.
Look into the matter seriously and replace my product.