Samsung India Complaints & Reviews

Dear Sir

I have bought 310L Refrigerator 2 door from Vivek & Co, Nanganallur, Chennai 61 on Saturday by paying full amount through Credit Card. The fridge was delivered at 1.30 pm on 22nd May with the assurance that Samsung rep will come and install the fridge the next day. To our dismay, no one turned up on Sunday and on Monday and even till this (25th May) morning. The rude behaviour of your dealer is totally not acceptable to a new customer. They cannot washing their hands saying it is not their responsibility to ensure installation of the item on time and they have casually registered with Samsung on 24th i.e. 2 days after the fridge was delivered. After persistent follow up for last 3 days, the call was registered and we spoke to your service centre Manager Mr. Rajagopal and were surprised the way this gentleman responded and banging the phone saying somebody will come today.

Ref No. [protected]

My questions are:

1. If Vivek & Co cannot install the fridge on the same day, why did they sell the fridge on a saturday and why did they not inform us that the call will be resgietered on Monday and Samsung Representative will attend taking his own sweet time

2. In such a case, how can they take full cash if they cannot render the basic service to a new customer.

3. What is the use of purchasing a brand new fridge and waiting for 4 days for Samsung Rep to come and install the fridge.

4. The worst of all is that your fridge is not working when attended by Vivek & Co rep on 24th night and again they have left saying Samsung rep will come and attend.

SHOULD WE BUY SAMSUNG PRODUCTS ANY MORE OR RECOMMEND TO OUR FRIENDS/RELATIVES, FOR THE KIND OF SERVICE/TREATMENT YOUR DEALER AND SERVICE CENTRE HAS GIVEN TO ME. THE FIRST TIME I BOUGHT A SAMSUNG PRODUCT WHICH HAS LED TO MENTAL AGONY FOR LAST FOUR DAYS.

I Hope this complaint will be viewed seriously and action initiated.

Regards
Sivaraman H
[protected]

I purchased a Samsung LCD TV from Girias , Rajajinagar on 26th Jan 2010. After lots of follow up it was connected and we could enjoy the programme.
To our surprise exactly 3 month later the said TV stopped working both Video as well as Audio.Again we took 4 days to book the the complaint at Girias. Excuse were no at all acceptable for not booking our complaint. Now it is one month over the TV is not set right.
I do not know how such a reputed multi national brand product service is so bad. Is it a part of the company to be blamed or the local concern people's attitude toward's service to customers.
Repeated call to the local service team ends with reply not at all acceptable.

Through this can I request the concern people to attend my problem and give a solution

Regards,

B.Nagarajan
[protected]@gmail.com

.

This is to inform you that, i puchased split a/c on last Septemeber 2009, 1st service was made Feb 2010, from the last week of April 2010, a/c blower is not working properly, reg this i just called the customer support on 17th May 2010 and they registered my compliant(#[protected]) and they assured that the person will be there before 5.30pm on that day, after 6 pm again i called the customer support executive reg that service, again they assured and said tomorrow (18th May 2010) that persons will come, days up, but there is no single call from your side, again i called on 22nd May 2010 reg this, that day they said different answers, due to lot of customers that why we r convert your call to some other samsung service center, is it reasonable answer,. Im working in Media, I don't have that much of leave to take, eventhough i took leave on Monday 17th & 18 till noon, because of customer care executive reference.
Today (24/05/2010), still there is no phone call, either i called more than 6 times to your customer support still there is no response.
Is your organisation is working? alive? This is the way you people treat the public? Can i take this matter as issue?

I need proper information from your side, y this happend?

Again if you r not respond my request?....

Waiting for your reply...

Regards
Arnold Rajendran
[protected] / 25981933
[protected]@hotmail.com

Hello sir,

My name is Lakshman Kumar.Pratti. I bought a mobile Samsung- gt s 5603 10 months ago, since last month i have been facing problems with my mobile,
i gave it to samsung service center two times at Ameerpet and Basheerbagh,but the problem is not solved.The service center technicians say it is the problem of the software which is installed in all mobiles of same model, they cann't be solved, they suggested me to call coustomer care.I called to the coustomer care ( technical support). They registred complaint no - [protected], but didn't tell me when the problem will rectified.They have registred my request and forworded it to the company, my warranty period will expire within 2 months .please suggest what to do. I have the original bill and warranty card.Please help me in this issue.

Thanking you sir,


Lakshman kumar.p
[protected]
Hyderabad.

I bought Smsung AC Split model No.AS12EFA - 1 ton 4star on[protected], right form the installation I am not happy with its performance, the cooling is not effective, two or three occasions the gas was filled to the required pressure of 65 PSI and one time within the guarantee period the compressor capacitor was replaced. The AC failed again on[protected] and a complaint is lodged on[protected] and it was attended only on[protected]. The technician who attended the AC said that the wire connected with capacitor was burnt and cut the burnt portion and joined, further on testing the technician said that the gas level is low and to be filled. I have no other alternative other than to accept all his versions, I paid Rs.441/- towards service charges, Rs.400/- towards transportation charges(Normally transport charges will arise when the unit is taken out for service, whereas Samsung will charge transport for the technician's tool kit and small portable cylinder)
and gas fill charges Rs.1,000/- . For having chosen Samsung I have to pay totally Rs.1,841/-for a service for the just lapsed guarantee period of one month. One buys a branded product for a trouble free performance but if it get failed in one year time means, where is the brand X or Y remains the same. I do not know how much more I have to spend on Samsung AC in coming days. There is no AMC also. Really Samsung has fooled me.

I have bought Samsung 200 litres refrigerator on 14th Oct 2007. after one year there is gas leakage I have raised a complaint and samusng technician visited and charge the gas. after few months again gas leakage and this time they have changes compressor. again this year may month again gas leakage service executive have taken my refrigerator to their work shop and telling that there is leakage in coil which is inside of refrigerator body. and telling that new coil to be fixed out side of the refrigerator and it will charged for the same. Since it is a manufacuting defect the samsung company has to replace with new refirgerator. other wise i am thinking to go to consumer court. any one kindly to help me in this to get new refrigerator or repaired without any charges. Raj Kumar, Hyderabad, [protected]@inbox.com

FIRST COMPLAINT NO. [protected] DTD 9/5/10 - COMPLAINT NOT ATTENDED PROPERLY.
SECOND COMPLAINT NO.[protected] DTD 19/5/10 TILL NOW NOT ATTENDED. YR ENGINEER UNABLE TO CO ORDINATE TIME AND ONLY INTERESTED IN HIS SUITABILITY LACKS SKILLS TO COMMUNICATE AND KNOWS JUST TO ARGUE WITH KIDS.AM VERY SURPRISED AT THE ATTITUDE OF GUYS REPRESENTING SAMSUNG.WILL SOME SENIOR CAPABLE OFFICIAL TRY TO SOLVE THIS PENDING ISSUE.MY WARRANTY EXPIRES ON 1/6/10.-REGARDS-JOY S DAVID- [protected].

I have purchased an 1 ton Samsung Air condition on 25th Apr 2010 from Vijay Sales Kharghar (Navi mumbai), Suddenly it went off on 18th May 2010, have launched a complaint on the same day (18th May) and they committed your call will be solved within 24 hours (Phone and received an SMS from Samsung on the same day), i have given 2 contact number for their references, 18th gone, 19th gone, 20th i called the Samsung once ask them to transfer the line to someone SR responsible took @20 minute to transfer the line again and repeated the same all history and they committed me the person will contact you within 2-4 hrs and he will visit you today (20th May) on 20th May someone called me and informed me he will be visiting my place on 21 may before 2 PM,

Again the 21st whole day we waited for the person none could not turned up, again i called Samsung number on same evening they said the same story ... sorry... we could not help you today engineers working hours are up to 8 PM and they committed me my call will be attended on 22nd Morning @11 as first call and our SR. customer support peoples will take care of this, nothing has happened, many times i called on 22nd also they have disconnected my calls several times, I fed up with the service by Samsung and at last there was came from Samsung on 23rd Evening he checked the part and told me there is a defect and will take some time to replace,

I just need to make a note of this to you, and i would like to make a complaint against the product and company (Samsung) with compensation of mental harassment i faced,
Compensation required : Samsung take back their AC with the product payment made by me + Installation charge (Total - 13,500),

I am applying for a 50,000 compensation for my time wasted behind the whole drama & Mental harassment made by Samsung, My AC is not working means we are not sleeping good,
For your references - Samsung AC Service Advertisement on DNA (News paper) at 21 / 22nd May please have a look to understand their commitment,
Hope you can understand and do the needful ASAP,
Product details as below :
Date of Purchase : 25th Apr 2010,
Purchased from : Vijay Sales, Kharghar,
Model No : AW121ZAETL,
Serial No : A923PZAZ[protected].

My Details :
Rajesh Perumbessi,
801, Satyam Heights,
Plot - 81, Sector 19,
Kamothe, Navi Mumbai,
Near Khandeshwar Railway station,
Raighad (Dist) - 410 209,
Maharashtra,

Cell : [protected],
Alt : [protected],

I shifted residence to Greater Noida on 29th April. I requested for the services of Samsung Engineer to come and instal / connect my refrigerator which I bought in 2007. The phone number provided by the company[protected] is just a fraud on the public. The so called service executives who attend calls on this number are simply giving false promises to the customers and do not take any action on the complaints. I have called them atleast 20 times and every time they told me that their service engineer will reach my house within one hour. And each time it turned out be a false promise because no one has come in last one month.

In last 3-4 days, these people have started acting funny. They put me on hold for as long as 20 minutes some times, and then they cut the phone. I wanted to know the contact details of Samsung Sales and Marketing officials but these people are not giving the contact details. It appears that the Noida service centre of Samsung is not in control of Samsung India, and they have been given the freedom to trouble, misguide and cheat customers.

I wish some of the concerned officials of Samsung India could take a feedback from me on my bitter experience with Noida Service Centre.

Col B S Bakshi
[protected]@rediffmail.com
[protected]

i have bought a fully automatic machine from navrang electronics east delhi laxmi nagar delhi. It is almost a week had past but noone has come from the company for demo. Repeated call has been made from the customer but nothing happened . It is really frustated .
Hope suitable action must be taken against this negligence

on 21/May morning I registered a complaint requesting service for my split aircon. I was given BP No [protected]. I was informed it would be attended to the same day. Later i received a sms.. "Trust your query has been resolved". Then in the evening i got a call informing me the problem would be attended to the next day, i.e 22nd. However, nobody turned up & i called the service no. 30308282 only to be told it would be attended to only on Monday 24th. I asked for the supervisor but the phone was disconnected. I called back but again was not connected to the supervisor. Considering i bought this A/C only on 15/Sep/09 & i have had repeated problems with the A/C & coupled with the PATHETIC SRVICE I WILL NEVER BUY ANY SAMSUNG PRODUCT EVER AGAIN !!!

Dear sir
kindly its humble request to u plz help me to provide me correct information. I am a samsung a.c. user named sumit singh. I am not proper live in lucknow. So plz give me samsung a.c. engineer ya machine who is ahorised person of samsung service center. my a.c.is not cooling properly. I purchase a.c. from kota rajasthan last 3 years.
so plz connect me on samsung a.c. service center person who is help me to resolve my problem.
thanx.


sumit singh
my cell number : [protected] plz contact me

My name is rahul and im a resident of delhi last to last week, i went to vaishno devi katra,and someone taken my samsung star wifi (black colour) mobile phone,& then after reaching home i gone to my hometown police station for FIR to trace the imei num([protected]) and i know the person who using my cell phone by the help of mobile tacker in it,but the police officers are refused to make my FIR against The Theift (The Person Using my Phone) they said that we can`t help you and you have to Submit the FIR IN Jammu & Then they Trace your Cell Phone,so We Go to Jammu Special But,THis Is India We Waisted Our 3 days ,they also refused to make FIR ,The Officer Said That U have TO Make FIR in Delhi ,and THeir Is NO Beneifit Of Tracing The Number,Daily HUndreds Of Phone Are Lost ,Even We Lost Our Phone And COuld`nt Find them....
Plz Sir Pay Attention TO My Problem

Thanking You,
Rahul Aggarwal
[protected],[protected]

I Get The Number Of Person Who Are Using My Cell Phone
1.[protected](AIRCEL (GSM-IN JAMMU)
2.[protected](SAME AIRCEL IN JAMMU)
IMEI NO OF CELL PHONE:- ([protected])

Complaint peding since April 01st, 2010

I've made a complaint regarding the no supply of power in my home to samsung call centre on 1st April 2010, & till now the complaint is not resolved.My complaint/reference number with samsung is [protected]

I've received revert mail from samsung:

below appended is the revert of samsung on 18/05/2010:
Dear Anurag

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

[protected][protected][protected][protected]
We apologize for the inconvenience you are facing with your SAMSUNG
product.
We are forwarding your complaint to the concerned department.
Soon you will be contacted by concerned authority.
Till then kindly bear with us.
Thanks <(>&<)> assuring you for best services always.
With Regards
SAMSUNG

Today is 22/05/2010 7 still no body has contacted me. I'm very much dis satisfied with their services & would like to lodge a case in consumer forum against SAMSUNG.

Thanks!!

Anurag Gaur
[protected]

Me and my brother have brought 3 Samsung split AC on 31st march 2009 from the dealer - Vishal enterprise, Nr. Jain Temple, Akota, Vadodara. We have not used them more than 5-6 times and after a year two of them stopped cooling. We registered the complain and samsung service person told us because of faulty installation gas has been leak and they are asking us to pay 1500 Rs for refill of gas for each AC.
This is really frustrating. Out of 3 units dealer has not installed 2 units correctly and we need to pay 3000 in a year for the mistake of the dealer. Company is not ready to take any action against dealer and dealer is not taking any responsibility for these AC. Both are putting blaim on each other. Over and above this, dealer told us that they will perform 3 times free of cost service. But they perform service only once and now they are saying free service time has been expired and they perform service only if customer call them and ask to perform the same.

Thursday, May 20, 2010
Samsung India Electronics (P) Ltd,
Managing Director,
Sub: Improper installation procedure of Split

Sir,

I purchased one Split AC machine on May 13, 2010 from M/S Fundamental Electronics, City Centre Kolkata and the machine was installed by M/s Geo Systech on 14.05.2010. It seems after wrapping the cupper pipes with electrical cable and after connecting the pipes at the indoor unit ,the mechanic discovered that he is running short of cable length at the outdoor unit end. He then joined another length of cable to reach the outdoor unit.
I have been told by knowledgeable persons that the electrical cable at the outdoor unit should never be extended by joining another short length of cable because this part is exposed to sun and rain. It is extremely hazardous to have cable joints covered with black tape and other synthetic material at the outdoor unit on the terrace. Moreover, this cable is running alongside the copper pipes carrying cooling gas/refrigerant under the same casing and any spark at the joints may cause major fire/explosion.
I would therefore request you to take such steps so that the cable leading to the outdoor unit do not have any joints. Only one single length cable without any break should connect the indoor and outdoor unit.

I am sending copy of this letter to Customer Care and Samsung management for their comments and views.

Regards,

Asish Sen,

AL 206, Sector 2,
Salt Lake, Kolkata 700091
Mob: +91 [protected]

C.c to 1. Technical/Marketing Director With a request to assure
Samsung India Electronics Pvt Ltd,Tower C, me against any explosion
Vipul Tech Square, Sector 43, Gurgaon 122009
2. Customer Care Executive.

My name is Varun Panchal. My Service Complain No. is[protected].

If you can look up my case, you will be able to see that I had complained regarding there being no cooling in my air conditioner.

First complain was on May 8th (before 14 days), where I was promised that the person will come for repair the same day or at the max day after.

After that I called again on May 10th or 11th, again I was given the same assurance.

Again I called around 14th for the same purpose to receive the same response.

Not a single call from the local service center people till this time.

I call to the service center on 18th and this time I speak to Mr UmaMahesh, the person to whom my case was escalated to, and he promises me to get things done same day. Still I do not receive any calls from any one. I call him back next day and speak to him but in vain. Nothing happens.

Next day he does not even come on phone to me and keeps making excuses, but I do receive calls from the local service people, three times actually, giving promises to me that they will come and visit the place, but they remain only that, promises, and nobody comes.

Number of phone calls. Number of days. Time of waiting till the phone is connected. Telling the same things again and again to different people at call center at Bangalore. Still the bottom line remains the same that my air conditioner has not even been looked at.


Kind Regards,

Varun
Mobile: +[protected]

We have made a complaint for below refrigerator in the month of Aug,2009. Subsequently their engineer attended the complaint, and assured replacement of the refrigerator as it was not repairable.
Further visit were made by Samsung representative and took the photographs and all but we are not sure what happened after that.
Modle No. RT 58EASM1/2008
Serial No. 777341AQ600002H

For the last about 1 year the complaint stands unresolved.

Girish Kumar
Jubilant Organosys Ltd.
C-26, Sector-59
Noida-201301

The worst consumer service I have ever come across. Purchased Omnia in Aug-2009, the set did not work in the US, got back to India and gave it for service with additional technical complaints to Samsung Service @ Nehru place Delhi. The service center number never seems to be answered. Went there in person, the manager promises to expedite the process and get back to me with a replacement phone or money. The manager also is not courteous enough to answer the calls when he has given his cell number to the customer, now you can guess the standard of service Samsung keeps. Put up a complaint on Samsung website, no one has gotten back to me yet( its about a week now). Decided to drag Samsung to consumer court. Will never go for Samsung products anymore and will never recommend also.

Sir,
I purchased one refrigerator from SAMSUNG dealer at Uttarpara on 12/05/2010.The name of the dealer is Great Eastern Pvt. Ltd.From that day till now I didnt get any demonstration of the product from your end even after continuous calling at[protected]/3969 I am not getting any assistance.So please advice me whether should I keep the refrigerator at my home as a showpiece or I should I use it in the proper way after getting a product demo from Samsung.
Regards,
Debolina Ghosal