Samsung India Complaints & Reviews

I had bought a 19' LCD Samsung monitor (920 NW) in Oct 2007 and it recently started giving me trouble.
After 10 days of the complaint and numerous phone calls a person from Samsung came - that too with a FAULTY replacement part (and now calls it an "incorrect" replacement part).

Been following up for a replacement part - been more than 2 weeks.

Attaching copies of communication with Samsung - (If it was not my complaint , I'd find this funny) - especially not being told the name of the engineer from the service centre that would be visiting "for SECURITY REASONS" !!!!!!
============================================================================

Dear Sir,

With reference to my complaint No: [protected], (Web complaint Transaction no: [protected].), the problem has not been addressed.

I was told that an engineer would visit me today (Tuesday, 11th May 2010) - but nobody has come. I also tried contact the number (Mr Praveen, Phone No: +91-[protected]) that I had got - but nobody is picking up my call.

I called up the customer care number at[protected] and I spoke to a lady - Ms. Shivani. I had spoken to her last week as well and she again assured me that the engineer "will come tomorrow" (12th May 2010, Wednseday). I requested to speak to a supervisor and I was put on hold and told later that the supervisor "spoke with the centre" and an engineer would visit me tomorrow.

I asked for expected time of visit, address of the service centre was given to me and even the name of the engineer who would visit but I was told I cant be given that information "for security reasons"!!!
I called up the number of the dealer[protected] given by Ms.Shivani and it was incorrect. The dealer name I was told was FIEL Services, Gurgaon.

I again called up the helpline and I was give another number - saying that my complaint has been forwarded to CL Services, Gurgaon with the numbers[protected]/82). Nobody is picking up at these numbers either. I was told your systems do not store the address of the service centres.

I find the behavior and interaction with Samsung customer care extremely deplorable and least expected from a company of your repute.

May I request you to kindly address my complaint at the earliest without further harassment.

Thanking You
Yours faithfully

HIDDEN_NAME
HIDDEN_ADDRESS

[protected][protected][protected][protected]---
from SAMSUNG ERMS <[protected]@sec-erms.samsung.com>
to [protected]@gmail.com
date Sat, May 8, 2010 at 7:37 PM
subject RE]Complaint No: [protected] - Extremely disappointing service
mailed-by sec-erms.samsung.com
Dear HIDDEN NAME

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

[protected][protected][protected][protected]
We apologize for the inconvenience you are facing with your SAMSUNG
product.
We are forwarding your complaint to concerned department.
Soon you will be contacted by concerned authority.
Till then kindly be with us.
Thanks <(>&<)> assuring you the best services always.
With Regards
SAMSUNG

[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiry about Samsung India through our Web-sites.
Please do not reply to this mail as it is an automated email and cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail orcontact us at: Samsung India Electronics Pvt. Ltd
Customer Contact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,



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Complaint No: [protected] - Extremely disappointing service
Dear Sir,

I contacted Samsung customer care regarding a problem with my Samsung 19' wide screen LCD TFT monitor (Model No: 920 NW).

I lodged a complaint on 24th April 2010 and I was told a person from the service centre would contact me within 2 hours.
Mr Praveen (Phone No: +91-[protected]) from one of the Samsung centres contacted me and informed me that the replacement LCD screen for my monitor is out of stock and would be available within a week. After a week elapsed,I had to by repeatedly contact the service centre and I was informed that the part would be replaced by Tuesday(4th May 2010).

Mr. Praveen did not arrive and after following up with him again he came on Wed, 5th May 2010.
The replacement part that had been shipped in was also found to be faulty.
He took the faulty screen back and said he would arrive the next day before 1700 hrs. I called him in the evening, as he had not arrived as promised and he infrormed me that he would be there the next day, on Friday.(7th May 2010) with the replacement.

I called him in the morning on 7th May 2010 to confirm his visit and he said that he would visit me before the end of the day (7th May 2010) - He did not.
I contacted the call centre again (On[protected] and I spoke to a Supervisor (Ms. Manisha) at the 'technical department' who assured me that I would get a call back from Samsung confirming the delivery date of the part and my complain would be resolved 'within 24 hours'. I also gave the contact details of Mr. Praveen.
I did not receive any call either from Samsung customer care or the service centre.

Today, in the morning I called up the call centre again and asked regarding my complaint and I was told I will get a call back within 'two hours' - I have not not got a call.
I had also requested to speak to a supervisor and I was told that the 'call is not getting transferred'.

I called up the dealer/service centre (Mr. praveen), again who picked up my call after I tried numerous times and informed me that the 'part has been ordered' and will be delivered to him by 'Tuesday' (which is 11th May 2010)!
When I asked him how he promised to visit and replace the part by 7th & 8th May if he did not have the part, he said he would contact his 'senior' and get back to me.
He has not.

I find the after sales service of Samsung deeply disappointing and stressful. Even after precise and diligient follow-up by me, on my complaint, it has not been addressed and I have still no idea as to why there is a delay in resolution of my complaint.

May I request you to kindly address my complaint (Complaint No: [protected]) at the earliest and ensure that customers do not have to go through an harrowing time to get a complaint resolved.

The interaction with your staff and the quality of spare parts delivered speaks volumes of Samsung's lack of seriousness towards quality.

Thanking You,
Yours faithfully

HIDDEN_NAME
<Hidden ADDRESS>

Alternate email : [protected]@yahoo.com

I purchesed GTS5233W Samsung mobile on Nov 2009, with in 7 months
touch sensor got failliure, when i went to samsung service center it was in Annanagar ( Hi-Tech Solution) one of the Authorised Samsung service center,There was so many peoples are complaining the same problem,also they are souting like a fish market. they are telling spare parts not available, Everybody telling they are delaying one month to two months because of spare parts non availability,
iam as of now four times went to the service center they always telling two day, two days, they given service center number to all coustomer [protected] it was not working, another one [protected] this number nobody pickuping , how can we approch those peoples, if they are keeping my handset for two month with them, what is the meanning for one year warrenty. how can they say as one year warrenty. this is the best experience of samsung's poor service. here after i will never bye any product of Samsung also not suggest to anybody.

My service center complaint number: WA[protected]
My number : +91 [protected]

Regards
Shankarraja

Iam purchase the new samsung corby txt mobile on 24 jan 2010 and that handset having a Eco problem and samsung service center (Raza services) not correct the problem even in times repairing and forth time the said the mobile have to replace board of handset and they said it will repair in 7-10 days at the time submiting (mobile submit to service center on 19 april 2010)the mobile in service center. After that their is no response from the service center till date. Every time on calling to the service center they said your mobile will not repair and every time they give new date and even not talk properly and manager of that service center is also not responded well. Nearly one month is completed for submiting the mobile on service center and they not responsed and the only handset i have and iam very big problem because iam contact any one without that.. So that i want to register a case against samsung company and their service center .

1. i m unable to configure yahoo mail account on device. so, pls suggest the all port numbers and steps of configuration.

2. internet is automatically disconnect after every 20 to 25 mins. so. suggest me something on this issue.

3. i m unable to set other themes other than two inbuilt themes. so, suggest me how can i set other themes. ( i thried to set buy downloading other themes but it was not possible. )

regards,

dhaval ( [protected]@yahoo.com )

We purchased a Samsung Mobile ( Model # C3010 ) on 5th July '09 and we are facing problem in the Handset since 6th Apr'10, please find the description of the problem as written below:

Problem Description: Battery of the handset is discharging in just 2 hours after
charging it completely ( as visible from the display screen )
even when phone is not used.

Action taken till now: we handed over our phone to the service centre of Samsung
located at Mahavir Enclave, Dabri Road, Near Palam Flyover,
West Delhi where in they took 15 days to get it repaired and
now even after repair i am facing the similar problem.

Since past one month I have been suffereing a lot becuase of this defect in the product. I am so busy that it will not be easy for me to go again to that service centre where the behaviour of the service centre staff is not good.

Please help ASAP!

My son, Rajesh Kumar Verma, has gifted me Samsung's Coby Mate Mobile Phone which was purchased form M/s Infibeam.com, online shop, vide Order ID & Invoice ID no. 7546016 / 16068184. "Samsung New PC Studio" software was also supplied along with the phone. Now I am finding difficulty in getting installed this software. When ever it is tried to install on computer message comes like "1628: installation failed to complete". Please help

V.K. Verma
Email: [protected]@yahoo.co.in
M.No.[protected]

PURCHASE SAMSUNG 3 START 1.5 TON SPLIT AC DURING MARCH 2010 AND ON 27.04.10 LODGED COMPLAINT WITH SAMSUNG ONLINE COMPLAINT SERVICE ABOUT NON FUNCTIONING OF SWING AND ON 29.04.10 SOME MECHANIC VISITED AND CONFIRMED THAT SWING NEEDS TO BE REPLACED. EVEN AFTER CONTINUOUS FOLLOWUP WITH ONLINE SERVICE AS ON DATE NO REPLACEMENT OF SWING OR ANY INFORMATION ABOUT WHEN THEY ARE GOING TO REPLACE THE SWING. SINCE THE COST OF AC MACHINE IS RS.26000/-, SWING NEEDS TO BE REPLACED IMMEDIATELY OTHERWISE COMPANY HAS TO PROVIDE A REPLACEMENT FOR THE AC FOR WHICH SWING IS NOT WORKING.

1) Model No. AST18P0GEA/XTL, 1.5ton 3star split AC.BP No. [protected], Transaction no. is [protected], Transaction no. is [protected] and Transaction no. is [protected]

2) 1 year warranty with service within hours promised while purchasing.

3) Details of the deficiency in the product or service-
While installing the AC the installation people have bent the copper pipe which is causing malfunction of AC. I complained on 30th April and people turned up on 4th May they saw the defect and said someone will come and resolve but no one came. Also the service by the customer care was pathetic, where I was made to make a lot of calls to the customer care but could get only mental agony.

4) List the problems I’m facing due to this deficiency-
For last 10 days since I registered the complaint the mental agony I’ve gone thru calling up Customer Care sending email for quite a lot number of times and every time get a reply that somebody would get back, but no one does that. The customer care call puts you on a long call waiting killing a lot o[censored]seful and productive time.
The response to the issue has been worst.

5) Details about efforts to inform about this grievance in the past to which the party has not responded-
I registered a complaint on[protected] for the fault at 30thApril 10. I was assured that the service Engineer would visit before evening of 30th April. The one never visited or called on that day. I made multiple calls and emails and asked for supervisor but I was never put on the supervisor’s line.
Feeling helpless the way Samsung customer support dealt with its customers, I’m writing to you.BP No. [protected], Transaction no. is [protected], Transaction no. is [protected] and Transaction no. is [protected]
Now 10 days are over after I registered the complaint.

6) What needs to be done: Samsung service should come and replace the copper pipe and correct the installation free of cost.

I purchased the Samsung LCD
model no. LA22B450C8
Sr.no. 13623ZNZ103117L
The SMSUNG is advertising the dynamic contrast ration of 50000:1 for the model LA22B450C4 having the same MRP. I purchased the said LCD after going through advertisement in its website.
When I asked about the dynamic contrast ratio of LCD TV I purchased, the Samsung customer care has not confirmed the dynamic contrast ratio of 50000:1 but his sales manages said on phone that these LCD TVs has contrast ratio of 15000:1.
I requested many times to confirm the actual contrast ratio/ dynamic contrast ratio of the LCD I purchased. The Samsung customer care has not confirmed the same.
Is there any variation in the contrast ratio advertised and the actual? If not so, then why the Samsung is reluctant to reply/confirm the same.
ANIL
[protected]
[protected]@rediffmail.com

Dear Sir,

I have bought Handset model no. SGH S-5200 of serial no. [protected] at an amount of Rs. 6500. The same mobile is being given in Reliance Digital Store at Rs. 5699. The mobile was bought on 08th May 2010 in evening.

Can something be done about this.

Regards.
Prachi Gupta
[protected]

The CMD

Samsung India


This is to bring to your kind attention that there possibly exists an unholy nexus between Samsung Customer Service personnel and local Service centres and this mail comes with the hope that your esteemed Company is unaware of this nexus and will immediately take measures to address this fraud.

On 5th May 2010 late afternoon, my Samsung refrigerator (double door Silver Nano) stopped working and I immediately called up the Samsung Service Centre[protected] to request them to send a technician as soon as possible.

My request was taken and a complaint number BP NO: [protected] was provided to me by the Customer Service. Next day (6th May 2010), I received a call in the morning from one Shakeel (Mobile number: [protected]) who claimed to be an authorized Samsung technician. He said that he would come in the afternoon to look into the problem.

Shakeel came at around 2.30pm and after an inspection of the fridge informed that the Timer had to be replaced. As he had brought spare Timers with him, he replaced the faulty Timer with a new one and charged Rs.3300 (Rupees three thousand three hundred) for the Timer and Rs. 200 (Rupees Two hundred) as Service Charge.

However, when he presented the bill, I saw that it was one of Shivam National Electronic Service (I have attached a scanned copy of the bill with his mail). When I asked him about this, he assured me that it’s from Samsung and Shivam National Electronics Service is a valid and authorized centre of Samsung. In all my trust on the goodwill of Samsung, I paid him the abovementioned amount.

However, on 8th May 2010, Samsung sent another person for site inspection at my house as I had expressed a desire to buy the newest model of Samsung refrigerator at Kohinoor Electronics, Dadar. This model needs to be connected to a water supply and I was told that someone should first do the site inspection to ensure that it can be installed at my house. When we showed him the bill given by Mr. Shakeel, he immediately said that it was a case of fraud and that Samsung always gives an original bill! Also, he said that the Timer costs a maximum of Rs. 309 (Rupees three hundred and nine) and Service charge of Rs. 250 plus tax (Rupees two hundred and fifty plus tax).

I immediately called up Samsung Customer Service and enquired about the reason for sending someone like Shakeel who cannot give original bills and charges so much more than the Company price of Timer!!! Unfortunately and suspiciously, they could not give us any answer and asked us to contact Shivam National Electronics Service. They ignored our protests for help. Despite repeated calls, we were put on hold continuously and no one attended our queries!

I would therefore demand to know:
a) Whether Samsung knowingly indulges in such fraudulent practices and cheats customers?
b) If Samsung is unaware of these malpractices, then are the Customer Service personnel earning on the side and cheating not only the customers but also the goodwill and reputation of the company?

c) How soon will you look into this matter and take appropriate measures against the guilty party/parties?

Knowing the reputation of your company and obvious face-loss that you would suffer knowing how easy it is to play fast and loose with the company’s reputation, I would expect a call with the explanations within two working days with suitable compensation.

Since it’s a clear case of cheating, malpractice and fraud, as a customer, I am absolutely shocked at the way we have been cheated by your personnel. I will also assume that you will immediately take up the matter unless you are a guilty party too. If such be the case, we will have no other option but to approach the Consumer Forum and the electronic media to expose this racket and seek justice.

Regards

Sudeep Das

Mob: 0-[protected]
Email: [protected]@yahoo.com

sir, iam santhanam.k and my mobile is samsungcorbytouch screen,werein my sim is airtel prepaid and today while typing my security zone in my mobile my sim got blocked and started asking for PUK code.

kindly do the needful my mobile number is [protected].

Regards,

K.Santhanam
MithillaHomes,15/3,Arulnagar,Geethapuram,Srirangam,Trichy-Tamilnadu-620006

I am using a Smsung D900i set for last two years. since last few months the performance of battery became vey poor. I visited samsung sevice center at BTM layout bangalore. The receptionist told me that the battery (and back cover which also i wanted) is not available but she will take an order an get it by next thursday. the date was 3rd april. then i visited on next thursday and she said the same thing. i asked for phone number so that i can check befoer coming as i had to travel 2.5 hours to reachthat place.the number that is mentioned on samsung's oficial website nobaody picks up the phone. she gave me her manage's Mr, Tyagarajan phone number. i called next week just to hear the same thing that its not yet arrived. and the same thing continued for another week. even when i called she (the eceptionist) said that she will check and call back in 5-10 min whioch she never did. i was leaving bangalore on 1st may and i needed the battery very urgently. but i could not... i had to suffer a lot because of that.
even when i visited the service center i found many agitated customers...

Samsung is providing a worst service for its customers. I had bought a samsung star touch phone (model no: s5233a) on june 23rd 2009. Its touch was not functioning and i gave it in service center on march 9th. When i gave, they said that as there is a shortage of spares, we cannot return it in this month. So i called them in april and they said stocks did not come, pls wait for few more days. I said ok and then again after few days they repeated the same problem. I have mailed about the problem to the company. After few days someone from samsung service called me and told that your mobile is ready for delivery. When i went there in the morning at about 10.30am, they asked me 1/2hr. Again i went at 12pm, again they have asked 1/2hr. So i went in the evening at about 5pm, to my surprise they said that the mobile is not ready. They said it has got a motherboard problem also. Here my question is if the mobile is not ready for delivery how can they call me and tell that your mobile is ready for delivery?., If it has got a problem why didn't they inform me it in the morning itself? Really this is a worst service from samsung. When i gave the mobile to them, its keys were functioning properly but only the screen was not functioning. But today they say that its motherboard also has got a problem. I cant understand this. I am being mentally tortured with this worst service quality. Also the response in the service center looks quite different from that of other service centres. I doubt whether these people are trained for this job or not. Samsung being a worldwide reknowned company is providing such a cheap quality service. Hence i request not to go for samsung. Their mobiles are not upto the mark and their service is even worsssstttttttt.

Dear Sir,
I purchased a 1.5 tone split AC Samsung made in the month of april 2007. now this AC is not working due to compressor problem. In this regard i informed the Samsung Service center BP No.[protected] dated 21/04/2010 and person from the service center came and confirmed the same. To replce the compressor they asked me to produce the bill copy. Unfortunately I lost the bill. but in the unit itself all details are available....

Worst Service by Samsung Mobile Centre at Trichy (Vishnu Electronics)
I had ealier reported complaint about bad service by Samsung Service centre at Vishnu Electronics (Trichy-Tamil nadu) for my Samsung SCH-M569 handset as written below.Later I got a call for Samsung Service Centre for trichy Region Mr.Raju. He took all details from me and later promised that he will get back to me in 2 days or and he requested to me that incase he forgot he will get back to me.As expected after 2 days I had to call him for the status, but he replied that he has escalated the case to his seniors and will get back to me as he gets a report from them.But as usual he didnt reported , and I called him again.The same continued for around 15-20 days that he always said that he will call back, but apart from the first call he never called me back.
The last call was around 10 days back and he said that as a customer I have to bare half cost for Speaker replacement, Later he again said that he will call back,but till date he hasn't and I can bet that he must have forgotten about he.Such is the service by Samsung Mobile.
work order no: 13404 Dt: 01/03/2010
service centre details given below.
VISHNU ELECTRONICS
30/62, PATTABIRAMAN PILLAI STREET,
TRICHY-620 017.
PHONE:[protected]
E-MAIL: [protected]@gmail.com

CellNo:-[protected]
my Email id:[protected]@gmail.com

To whomsoever concern,
I Anitha.S purchased Samsung washing Machine on 22/10/2009 and from 3 days it is not working properly. I have logde a complaint regarding this to customer care and the reference number as follow:[protected]. But till today nobody have turned up and from past two days i am with touch with the customer care executive by name Bhavani,Ranjith, Radha etc. .....But still yet nobody has respond properly even after contacting the BTM Layout Technicians number 66595176/66595000. Very bad service Samsung is having. We really made a mistake of buying the Samsumg Product. From past 3 days we are calling the customer executive and telling them regarding Washing Machine. Please look into this seriously or just pay back our money if you don't provide proper service.


Anitha.S
Mobile Number:[protected]

I purchased a Samsung 8300 Ultra Slim mobile phone for 3G connection. It doesn't show coverage where singles are little weak. I submit it to the Samsung customers Care Center 1 month ago in GOA. But still i dont get my mobile yet and even they did not provide any Stand by phone for me. Even they also dnt know when i get my phone back and Samsung is the worst company towards customer satisfaction. There staff did give any feedback regards my phone.
My ID :[protected]@gmail.com

Hi team,

This is the worst servicing centre I have ever seen. I gave my mobile for servicing through Planet M. They gave on april 6th service center people kept for 3days and gave back this needs software update we will inform when it is available. 20 days passed we keep calling them but no response . again they have taken on may 3rd .... still thay say it need sone more week to decide whether it is hardware or software. and the manager of servicing center, he speaks roughly like ... when the update is there we will inform.

Thanks
Karthik [protected]

I am the unfortunate owner of a Samsung refrigerator and to my ill luck I realized it is not functioning on the 1st of May. 1st of May being a holiday and 2nd of May being a Sunday I was only able to inform the Samsung India call center of this on the morning of 3rd of May. I was given an assurance that my problem would be attended to by 8.30 pm the very same day. I must say I was impressed and happy I had chosen Samsung. But after this it was all downhill.

Today it is the 6th of May and all I have in my hand is a non-functional refrigerator, umpteen assurances by the Samsung India Call Center executives and their team leaders that my complaint will be attended to by the end of 3rd May, 4th May, 5th May..., generic email replies to my complaints made by email and posted on the space provided in the Samsung India website, a huge telephone bill (as the Samsung India call center number is an STD number for me - the toll free number doesnt work for me as I belong to the larger portion of the population which doesnt have a BSNL or MTNL connection and the wait for a Samsung India Call Center executive to be available has sometimes been as high as 30 minutes), and lastly rotting vegetables and fruits.

I have in the last few days come to the following realizations:

- The maximum you can expect when you lodge a complaint with the Samsung India Call Center is an assurance of service and a dream of actual service.
- Samsung India Call Center executives consider handling customer calls as unofficial work. After making umpteen calls and receiving no service I started asking to speak to someone senior on the floor and I was repeatedly told in multiple calls that the team leaders are in a meeting about some 'official' matter!
- There is absolutely no sense of ownership in the Samsung India Call Center team leaders. On the 4th of May at 6.30 pm I spoke with a team leader (he was supposed to call me up but after a long wait and no call I had to place a call for the nth time) and he assured me he would speak to people at the Service Center and get back to me in half an hour; when I did not receive any call till 7.10pm I called again and I was told he had left for the day!!
- Escalating complaints to the only email ID provided or through the space provided in the Samsung India website is only a waste of time as all that you get is a generic reply stating "We apologize for the inconvenience....and we have forwarded this to the relevant department".

I end this post with the hope that someday in the near future my complaint will be attended to..