Samsung India Complaints & Reviews

Samsung — Overcharged for Installation

I had purchased an AC (Samsung 123TGA 1.0 ton Split Set) from Great Eastern Trading Co., 433. Garia Main Road, Kolkata- 700084. vide their receipt MR No- 3781. Dated [protected]in- 219, out- 0757) for Rs. 21490/-.

Two days later they sent two boys to install the appliance. In doing so, no angles were used as the outer unit was installed on a separate window ten feet away from the inner unit. But the amount they charged is astonishingly high.

The break up is as follows:

Drain Pipe- (15 ft.x Rs. 30 per feet) = Rs. 450
Cable- (16 ft.x Rs 45 per feet) = Rs. 720
Installation = Rs. 1500
_________
Total = Rs. 2670


Later we came to know from Samsung Engineer that cable upto 12 ft. along with copper pipe comes free of charge. When we inquired about from the above mentioned showroom and visited the shop twice personally. They said they would send the installation bill to me but till date I have not received any such thing. They gave me a mobile no.- [protected]. The no. seems to be not in use as no one ever answers it.

Kindly look into the matter and take the necessary steps.

Thanking you


Achintya Dasgupta

B-1, Priyankar Apartment,
898-A, Street No- 18/1 (near Ananda Sangha Club)
Kalikapur Road
Kolkata- 700099

Mobile No- [protected]

Date[protected]

I have visited your service station on 30.08.2010 at Samsung Service centre, A.m. Services, cabin no 2, 1st FLOOR, SCO 1034/1035 Chandigarh sector22B opposite bus stand Sec-17 Chandigarh.I have given Samsung 3310, IMEI No-[protected], its an under warranty They told me we will call u about status of my mobile but they dint call me to give information about my cell phone
Look into the matter seriously

samsung/ 1 ton a/c — bad behaviour of company employees

myself rajeev, house no. d-81, dayal bagh, ambala cantt, haryana. I purchase a new a/c from big bzr. and register for installation on 12/04/09 they give me a bp no.[protected]. then i receive a call from ur service center ur engg. he said that plz. install ur a/c from market then we give u a demo. i install mya/c from market and call him again for demo on dated 14/04/09 i told them that i m a bussiness man i m free only on manday so plz give me demo on 20/04/09 he agreed. I again call him on 20 april they said that our engg. comes to u today but when he not come till 6pm then i call Mr. Parveen he said that our engg. comes to u on saturday there was nobody at ur home, i told him that i reg. for monday only, he refuse to give me demo and said do what ever u want we cant give u demo. then i call toll free no. for any senior no. they give me this site adress. i also purchase 2 lg 1.5 ton a/c with same and setisfy from their service. plz. help me and give me any senior contact no, my contact no.are [protected], [protected]

samsung/1ton a/c — no demo given by company

already submit a complaint regarding the same, bad behaviour from company persons and not given demo after 10 days of compaint

SAMSUNG WINDOW AC 1 TON — AFTER 25 DAYS OF PURCHASE ITS NOT WORKING - NEW , CHANGE COMPRESSOR BUT ITS SAME

Dear sir
I bought samsung a/c (window) 1 ton and from the day 1 its not working so we called the service center and they visited after 1 week and they said there is problem with compressor and they need to change it so after one week again they came with new compressor and they changed but next day again it had problem so we called them the person who attended did not respond properly and after 6 days one person came and said there is gas leek and they need to refill the gas , but till date no one turned up and when ever we call them and say our name they dont attend or give vagoue reasons . is this the service they do ? is this what a company do within 25 days if their product is not working ? i need the company to replace the A/C.

Samsung / Mobile Phone — blank cd and abusive behavior at the service centre

I had purchased a new mobile phone from samsung through Univercell, when i tried to installing the software and found that the CD was blank with the mobile phone. Then I approached univercell regarding this firstly they were insisting that it was not possible, then with reluctance was told to contact this service centre - Boson India Private Limited which is in Adyar.

Then today i approached them and was speaking to their front office as regards to the problem faced in the installation of the software. Then i was told that i needed to bring a new blank CD and they can upload and give, on expressing my dissent, she tried talking to the service manager who was consistently saying something from inside that i will need to bring the CD. Then this somehow irked me that the service manager not coming on to the face-to-face conversation, i raised my voice to get this personnel.

I did succeed in bringing him to the front office, he started retorting as to why i was shouting, i tried to reason out on saying that about the CD being blank, But for very unknown reasons which i am unable to define, asked me to vacate his office and very clear words reitearted many times that he will not service me at all.

Then resulted in the fact that i was of his forced ask his name and would raise a complaint against him, after my refusal to go out office, he reluctanly gave his name as Mr. Venkat and also said he is the owner. The final words as " You Do whatever you want".

I would like to bring to your notice that such behaviour at your service centre will damage reputation of an organisation like samsung

Boson India Private Limited which is in Adyar.
Owner : Bala Venkatasubramananian

Seek your intervention in solving my problem

Seek compensation of Rs25000. for the insult and abuse meted out to me . In the absence of redressal, i will be forced to escalate it to media

Regards,
Bhaskar Krishnamurthy
Mb [protected]

mobile phone model no E2120B — SOFTWARE PROBLEM

we are very unhappy with your mobile.we have taken this mobile on 2 june 2010 after 2 month it had software problem then we gave it to authorised samsung service center,they returned us after 1 month. then hardly we used it for 4 days then same problem occured again.then again we gave them they returned us after 1 month just after 5 days again same problem occured.now when we went to them they are telling us to go to koria.we are requesting you to look into this matter and take the right action as soon as possible.we dont want this mobile any more.your service center members and customer care members are also not responding us. we are waiting for your reply.

Samsung / Mobile Phone — mobile has a manufacturing default

sir

i have bought samsung chat on 11 july 2011 . which have some manufacturing fault because have get it repair in service center many times but there is no effect of my problem

and now company and service center not responding


pankaj goel
pilkkhuwa

contact no .---[protected]

Samsung — MOBILE PHONE PROBLEM

I puchased a mobile phone from samsumg (GTB 3313) and it malfunctioned within 20 days.

I went to the service centre (ANSH COMMUNICATION) to get it repaired. They kept my phone for repair and have not returned it back since then.

They are not co-opertaing and just trying to avoid me.

Please help me in this regard.

Split Air Conditioner — digital problem

we bought new a/c before a month from now digital in indoor is not working.the response from local customer is bad.so take such a necessary action...

Samsung has the worst customer service and i feel cheated to have bought 2 a/c and being taken for granted when it comes to customer service..Never will i buy a samsung product again...

Samsung — Samsung Air Conditioner not working(Pathetic customer service)

My Samsung Air conditioner was installed and serviced by an engineer in the first week of Feb 2011. It worked fine for 2 to 3 days and then stopped working. A service engineer inspected and informed that its a Rat bite and charges will be applicable even though if its under warranty. I tried to explain that the previous engineer serviced it and he said everything was fine and there are no issues and he even charged me extra for the servicing. But still they are not willing to replace the parts. I've been calling customer care for the past 1 month and the the response i get is "We will check with the service centre and get back to you". But nobody has called me regarding this. Kindly help.

BR,
Vipin Jayanarayanan
Mob: [protected]

please note my complaintSAMSUNG AIR CONDITIONER PURCHASE ON29/3/2010
CASH MEMO NO 4341 DT 29/3/10
ADDRESS IS, ANKUR PURI, FLAT NO. 1-C NO 1-C, GOVIND ENCLAVE, DR.RAM GOVIND PATH, BEHIND PANCHMANDIR KANKARBAGH COLONY PATNA 800 0020

SERVICE IS DUE
MOBILE NO [protected]

Samsung - Split AC — Pathetic customer service

Hi,

I have bought a split AC of Samsung 8 months ago...now suddenly AC stopped functioning. Just to logg my complaint, I called the customer care number of samsung but guess what.....just assurances for last three days but no technical person is making a visit to repair it....

Despite voicing it out at the call center no response from samsung service........& my AC is in warranty....

This is not a service which is expected from Samsung....I wish to voice this....if Samsung cant provide service to your customers please take your appliances back & refund the money.

My complaint number at Sansung customer care is [protected]

I agree. Our AC is not functioning since the start of summers and we have been following up with reminder calls since 3 months without any response. Was trying to locate samsung online complaint website when stumbled upon this post. It's true...samsung's customer care is the worst i have seen so far. Customer care feedback section on website is also not working.

Extremely bad experience so far.

i repair all projection tv in delhi and available parts all projection tv guns
i[censored] still facing the problem than call me and call for parts..
[protected](yogesh saini)
b-2 389 nidhi electronics leela ram mkt. south ex
new delhi-49

To Samsung,

I have purchased a samsung mobile "S3500", and I am facing the "Ringer problem" in my handset.I have been to the 'SAMSUNG Service Center, SAI COMMUNICATION, 2-A SHREE COMPLEX, SHRENIK PARK CROSS ROAD, BPC ROAD, BARODA-20, Ph-+[protected]' here in my city, they have delayed my service since last
"22 days" saying that "The PARTS required for the service is unavailable rigth now."My Work Order Number is : 308, SL NO: RW65679468V

Its been a poor part of your side that you being such a reputed mobile company is so susceptible in providing a repair part for such a long time.All I want to say is that I am totally disgusted by the service you provide, and I would be forced to take some serious actions against you, if no measures are taken early and effectively.

Waiting for your quick action.

Rutvik K. Bhatt

Email : [protected]@yahoo.com

Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.

I also purchased a 1 T split aircondition and there is an installation problem. Service is very poor.Technicians are not up the mark(their knowledge) Samsung India is a shethji company.They import units and sell in India, they do not have good service station. I am following up for my complaint nearly 10 days but no action.My mobile number is [protected]
Samant

samsung B-519 — images not showing

i am SANJAY SHUKLA from NEW DELHI ... i bought the mobile SAMSUNG B - 519(CDMA) last month with a reliance connection [protected].. there is an option given in the phone that we can view images... after buying i uploaded all type of image type but none of the type supported to view.. whatever image...and if one miss call SHOW 23 PL HELP ME..................................

Samsung B519 — Music player

I've purchased Samsung B519 today with Tata indicom connection. It's music player doesn't have facility for forward or rewind or any other.

Could you please let me know, where I can download a new music player which supports my phone. Thanks.

Kindly reply me to karia.[protected]@gmail.com

call history problem

mobile reset on call logs
Hi All,

I have new Samsung SCH-B519 CDMA.

I have facing the problem is mobile restart when i open call logs.

Samsung B519 — call log

mobile reset on call logs
Hi All,

I have new Samsung SCH-B519 CDMA.

I have facing the problem is mobile restart when i open call logs.

call history problem

hello i m vijay gupta, i have a samsung SCH-B519 CDMA. i forget my phone passward, plz help me give me reset code for this mobile SCH-B519 CDMA. my Email.I D- [protected]@gmail.com.plz help me...

Samsung A/C — WORST QUALITY OF SERVICE

I PURCHASED AN AIR CONDITIONER OF SAMSUNG COMPANY ON 6TH MAY 2009 FROM HARI OM ELECTRONICS, ASHOK VIHAR, DELHI. My A.C stopped working on 18th aug. 2009. i complained about it on 19th aug.2009. samsung sevice executive came to me on 21st aug. 2009 and told that they have to take it to the service centre as A.C has a gas leakage, so they took it on 22nd aug 2009 and promised me to deliver on next day. today 2nd of sept. i dint got my A.C back. i want refund with compensation.

Samsung A/C — Cooling efect is less

We have purchased a 1.5 Ton Air conditioning machine from your Indian Dealer M/s. Bharath Electronics & Appliances, 285.E V N Road, Erode -9. on 11.05.2007. vide their invoice no. E V N/10708/198.

We made above complaint on last month and nobody is attended the complaint till today. We regret to inform you that your after sales and service is not up to our expectation. Kindly arrange to depute your service person to solve our complains immediately.

Your early action in this regards is highly apprishateable.

we seek your reply by return mail.

Thanks &Regards,

S.Selvakumar
9C. Nadar Street No.12.,
Sanarpalayam,
Suriyampalayam (po),
Tiruchengodu - 637 209.
South India.
Cell : [protected]
Phone :[protected]

Cooling effect is less.

We have purchased a 1.5 Ton Air conditioning machine from your Indian Dealer M/s. Bharath Electronics & Appliances, 285.E V N Road, Erode -9. on 11.05.2007. vide their invoice no. E V N/10708/198.

We made above complaint on last month and nobody is attended the complaint till today. We regret to inform you that your after sales and service is not up to our expectation. Kindly arrange to depute your service person to solve our complains immediately.

Your early action in this regards is highly apprishateable.

we seek your reply by return mail.

Thanks &Regards,

S.Selvakumar
9C. Nadar Street No.12.,
Sanarpalayam,
Suriyampalayam (po),
Tiruchengodu - 637 209.
South India.
Cell : [protected]
Phone :[protected]

Samsung — less of cooling

my fridge is not working since sunday. I complained on monday morning but the mechanic came on tuesday evening.He told us to switch off the fridge. Its wednesday , but still he has not yet turned up.till how many days should I wait and what is the guarantee that he will come today. I have party at my house in 2 days and how is it possible to survive without fridge in summer.I dont know what type of service yourll are giving.

Window Air condition — cooling problem

Dear sir,
My Window Air condition(Magic cool)ten month old is not cooling properly, so please send your service engineer at my residence.

Manish Kumar Srivastava

samsung / window ac — not working

only fan is working, no cooling, compressor not working
we purchased the window ac in 2005,
please send your technician
my address is
79-22-10, mallina nagar,
J.N. ROAD, near AV APPARAO ROAD,
RAJAHMUNDRY
PH. NO :[protected]
CELL NO[protected]

Samsung/ Window AC — hopeless services of Samsung

I reported a complaint to Samsung Service Centre, Uaipur on 07-4-09 but they visited at my place after delay of one week on 14-4-09 and solved this on 17-4-09. Just after repairs, problem of low cooling occured . Because of the reason earlier I got bad response from local service centre so I have registerd new call on samsung toll free No. But the whole service channel is same. till date i.e on 28-4-09 my problem is not resolved and earlier problem of smelling reoccured. So my AC has two problems of low cooling and smelling. And the wty is ending on 30-4-09. No solution till date... I'll never suggest anyone to buy samsung product.
What to do when problem will be resolved and reoccure after wty expires. Who will be responsib;e for such case when a service Centre is unable to repair the problem, this means Samsung product is not reliable at all

Samsung Window AC — POOR QUALITY PRODUCTS

It s really my bad luck when I bought Samsung Window AC in Three Years The compressor is replaced thrice, although it s in warranty but every time i have to give 1500 for gas filling & cartage charges as company person says gas filling doesnt come under warranty...Now its Fourth time the Gas leaked only after around month of Compressor replacement ...I WILL ADVISE ALL NEVER TO BUY SAMSUNG AC...The quality is really very very BAD.

Ajay Sehgal
[protected]

Samsung — Hopless Service Centre

It is to bring to your notice that I deposited my mobile with M/S Electro Serve Cenrer, Moti Nagar New Delhi on 11/07/2009. The estimated expenditure was Rs 301/- only . Despite visits I could not get my phone repaired. On 20/07/2009 I got a message that your product has been serviced and you can collect but when I reached them the product was not swrviced and I was told now the estimate is of Rs 3800/- when the cost of the set is Rs 5000/-.

I also found a number of other unsatisfied customers there and It will definately going to erode the brand value of your product. You may get it verified through some other source also.

I hope such sevice centers should be banned as i feel they donot have qualified and experienced personnels to take care of the customers by way of solving their problems.

Samsung/Windows AC — Windows AC

This is to infrom that on 3-3-2010, we purchased on windows AC(Air Conditioner) of Comp Samsung India so on[protected] , the AC starting throwing error message as CH on flash screen so for that we launched complaint on the samsung toll free no as[protected] and got the complaint no as [protected] .
thereafter, several times we made the call to toll free no asking about the engineers to visit the home for checking the problem into AC so each time they were saying that the engineers would go this time that time but till now ie on[protected] ,No enginner has visited home to check the problem so we are completely fedup with this. though , a lot of our important time as well as money spent over tele call have been wasted on this and finally no solution we got till now.
I want a very very strong action must be taken against the company samsung india so that in future No consumer would be victim of their irresponsible response and would be happy with better and prompt service.

Details of the the complaits:
Name of the Comp.: Samsung india
item: Air conditioner
Model No: AW181QA
In the name of : Swati
date of purchase: 3-3-2010
Complaint No: [protected]
Complaint registered :[protected]
Status : No engineer visited till now still waiting for.

The compressor of samsung window ac is not working.

Samsung Window AC — compressor not working

compressor of window ac is not working.
contact as early as possible.
A-50 SECTOR 50
NOIDA-201303
U.P.
MOB.-[protected]

SAMSUNG/WINDOW AC — No Response From Service Centre

Hi,

This is regarding the complaint no. [protected].

I have a window A/C which was not cooling so I called up the samsung customer care to get it fixed. Two persons from Samsung came on 13th of August and took the A/C for gsa refilling. Since then, I have been following up with the Samsung Customer care to know the status but I always get the same answer from them that I will receive a call from Samsung service centre. But nobody has given me a call till now. This is really frustrating as I have been getting no updates for my own product.

I am not sure who to contact about this as the customer care is not even revealing the service centre address where I can directly go and inquire about my complaint. I would really appreciate if someone can look into this matter and give me an update.

Thanks,
Varun Kamboj
[protected]

Samsung Window AC — Need service, producing some sound while on and less cooling also.

I has purchased a samsung window a/c from one of my friends friends agency in June 2009. I was given any free service yet by the dealer. Now its producing some sound, the blades needs some support and less cooling while on. Please do the needful at the earliest.


Name: Bijoy Thomas
Phone #: [protected]

Window AC — low quality products

i purchased a window ac last 2 years back and frm dat day i suffered a lot i just criticicise to myself dat y would i opt for LG products.last years der was a problem in a compressor n nw i m facing a digital meter problem.

Samsung Window AC — hopeless service

On 21st April 2011, Samsung undertook a paid service (Rs.2000) for my non-functioning window AC, purchased about 3 yrs back. Their service centre claims to have replaced faulty compressor and gas. In less than a month, on 13th May 2011, Samsung technician came again to repair the non-performing AC...........and still as on 23rd May 2011, the AC is under repair & observation at Samsung workshop. This is Samsung product quality, performance ans service!!!

Samsung finally installed the re-repaired AC at my place after 10 days. The service personnel were demanding additional Rs.6000 ( I had paid Rs.2000 earlier), which I refused to pay. They had committed earlier that once they undertake a paid service, any service requirement in subsequent 3 months is not chargeable. But 10 days of these peak summer nights, courtesy Samsung, I will remember for all summers to come!

Vijay Malik

Samsung — About window AC

I bought Samsung Window AC (model AW18ZKC) in 2009 they provide 1 year warranty (4-6 month season for in a year). After one year suddenly having problem as if parts made only to last for 1 year. even more very poor and costly services after such early faults, experienced recently. please dont buy samsung ACs

Samsung AC — Very poor products

Samsung Brand of AC bought for 25K had gas leakage complaint 3 times within 1.5 years after being bought.Worst they do not want to have AMC for this reason and their technicians sent for servicing campaign and practice private business and plunder money. The product requires a total ban
Venkat Mob [protected]

Samsung Window AC — A c compressor

sir,
i log a call to samsang customer care on 24/06/2012 but still i didn't get solution .
what i do for it

sorry i log a call 24/05/2012

Samsung AC — fault in AC

My samsung AC has turned into a nightmare since I the day I brought it into my house. It has got very peculiar problems which in fact your service engineers are not able to trace out till today. I am repenting my decision to trust SAMSUNG. Your poor service network and response is getting in my nerves. This is third time I am writing any complain to you since last few months regarding certain unsolved mysteries associated with your company AC. These are - Water coming inside , rattling noise and worse cooling. I request you to kindly either remove it from my wall or provide some workable solution to this manufacturing defect.
Neeraj Sanga
D1113,Tagore Garden
Yamuna Nagar(Haryana)
ph--[protected]

Samsung India takes the cake for poor service...Its simple now..there is non existant service. my complaint for servicing two split A/Cs was registered on 27 March 2010...I was told that the engineer will immediately call and service my A/Cs. till now...no calls have been received and no one has visited me...in one word...there is no service from samsung india....

now i know why local service guys have business..and i am a guy who has samsung tv, theatre, videocam and A/Cs...but very soon the brand will have to change on all...defects are there and now no servicing...

Sir
I purchased a samsung refrigerator from M/S SHILPA AGENCY, rai market, ambala cantt ( mr. Jinesh jain).
It's bearing number being D94242BB200037A and model no. RT-50MBPN from vide invoice no. 6365 dated 19.6.2011 amounting rs. 35490 on cash payment.

On the second day of delivery refrigerator started giving trouble in its cooling, on this we complaint the dealer vide complaint no. [protected] and thereafter representative of dealer found the refrigerator defective and promised to replace it.

After 3 days dealer replaced the refrigerator by itself and installed the new one with serial number D94242BB200008K without any change in the company records. I am having the original bill in which dealer has corrected the serial number by overwriting.

Now the new refrigerator worked correctly for 2 or 3 months and starting giving trouble of frosting and defrosting.
When we asked to dealer about this problem, he misguided us saying that this problem occurs because o[censored]nstable voltage of power.

In winter season refrigerator do not have any more usage and as we are dealing in paints trading ( we were busy in our seasonal sales), so problem continued and with in guarantee period we again lodge a complaint at toll free number vide complaint number [protected] and also informed the headquarter through email as on 18.6.2012.

On the next day representative visited and again misguided about the problem and cleaned the fridger gas pipelines by water. On the remarks I wrote problem is under observation and signed. But problem continued and we again complaint on 23/6/2012, 27/6/2012 and 30/6/2012. We also informed ASM PRADEEP KuMAR on telephone on 2/7/2012 and he admitted that the pcp of refrigerator is not supportive and they will replace with a new pcp of new technology. But after replacement problem remain the same.

We didn't take legal action that time because my marriage (shashank mittal ) was approaching on 5 August and all relatives were coming to have fun. But all our delicious food was wasted because of non storage of food.

After getting free from marriage we again made complaint on 15/11/2012 and the representative came but didn't solved the problem. We requested them to replace the refrigerator but they failed to satisfy us and problem continued.
Then there was blockage in gas pipe which was responsible for cooling problem. This was the real problem ( manufacturing defect) . Our lawyer suggested to send them legal notice and they responded to legal notice cleverly, manipulating the words.

I want your help to please recover my loss.

Sir
I have purchased a frost free refrigerator on 19 June 2011 from samsung.
Invoice no - 6365
Rate - 35490
Model no - RT-5MBPN
Serial number - D94242BB200037A

The refrigerator was not working on the first day and for the same we reported to the dealer " SHILPA agencies " rai market ambala cantt. With a complaint no [protected] with the company.

He replaced the refrigerator with the other piece on his behalf and it was not told to company. Dealer also made cutting on the invoice to change the replaced serial number

Old serial no was - D94242BB200037A
New serial number is - D94242BB200008R

We don't how he made this possible.

The piece replaced was also having a manufacturing defect. The defect was blockage in the gas pipe which turns to stop it's working after every 2 or 3 months.
I was unaware of this defect. Because of that when ever refrigerator stop working the company engineers make us fool saying that there is problem in voltage, pcp etc...

In 2011 the problem started after summer season and It was not discoverable because it's use is less in winter season. But in 2012 when again summers started it stopped working and we complained with in the warranty period.

Complaint number - [protected]
Date of complaint - 18 June 2012

After that the company engineers started fooling us.
On the first visit I gave the remarks on the work paper " under observation "

But the service centre owner closed the call by himself by cutting the remarks.

This process keep on going for almost 1 year.

Within this period we hired a lawyer who sent a legal notice to the dealer and company 2or 3 times by post, ( I have the postal receipts ) but there reply was not satisfactory and they always tried to repair the refrigerator. I am also having a bill of repair no 5089 of rs 915 (8 jan 2013) of refrigerator in which service centre filled the gas in the pipe.

I felt very heavy expenses in that very period for storing food and other things because I got married on 5 th august. And felt a big insult and spoils my relations with relatives because of the food poisoning.

The engineer in outside market is also saying that the refrigerator will keep on giving problems after 2 - 3 months. And today the problem is still there the refrigerator is just a box.

Need your help sir, please give me justice.

My contact no - [protected]
Email I'd - [protected]@gmail.com