Samsung India Complaints & Reviews

i have booked a samsung omnia i8910 phone, on 30.4 2010 at 9pm over phone ( no [protected], [protected]), but so far my order is not confirmed and though money got deducted from credit card no information regarding my order is made available to me i asked to send a email of the order details and they told me that it will be sent in 15 mins but so far i didnt get any information/confirmation of my order please do the needful at your end

I logged call 1 month back for servicing of my AC and have sent mail many time but no one came from Samsung. The service is very very bad and i have decided not to buy any other samsung produce. I have sent them many mails but no response. Not sure if senior management is sleeping in the company of what?

complain No.[protected]

Tushar
[protected]

This is a real frustrating experience with Samsung products.

This is our 2nd Samsung product and I wow never to buy any more Samsung products in my life and also make others aware.

We have a Semi Automatic Samsung washing machine.
Recently, the Timer knob was not working for 3 mins interval.
So, we called the Samsung call centre and registered for a technician visit. (case no: [protected]).

The technician came and in the process of replacing the knob, broke down the complete front timing system.
He left hastely and now since then, its about 25 days, when we call the Samsung Call Centre, they have only 1 thing to say "The parts are not available now".

My father who is a noted doctor in Goa have been visiting the Service centre in Margao (Goa) but they do not help.
I work for Wipro Technologies, Pune as IT professional and have spoken with Manoj Gupta (Senior person from Samsung Service Centre, Pune) and have called the call centre numerous times.

But, nothing seems to work.

Call Centre executives promise to escalate this and a call back.....again no one gets back.

My sincere appeal to my Customer friends looking forward for a new washing machine, pls do not look forward to any Samsung products.
If we in Wipro can be very sensitive and prompt towards our clients, why can't we get the same service for others?

Chandresh Hegde
+91-[protected]
[protected]@rediffmail.com

Two month old Samsung AC- Split purchased from Kohinoor Electronics at Dadar.
Last week, suddenly lost the cooling and thereafter lsot power to it in one day itself.
Registered complaint on April 26th. Since then, their service centre is only equipped to TAKE down complaints and not react to complaint. Mr Vaibhav- Manager-service center is smart enough to AVOID all calls on his cell phone...whereas his staff is i guess smarter than him by not taking orders from him also.
Kohinoor says "not my problem". We requested Samsung to repalce AC which went down in just 2 months o[censored]sage.....they said NO!
So whats next....take a morcha to service center due to incompetancy of Mr Vaibhav to do his job right? No that is not what we educated people do.

Someone needs to take charge of Samsungs After Sales Service....Believe me...no one knows what to do! And we are here with two little kids in sweltering heat of 35 degree in mumbai 80% humiditiy!
Amit Vakharia
[protected].

Sir / madam,

I bought Samasung Window AC 1 year back from Vijay Sales. It was stated in the offer that initial 3 servicing will be free. Warranty for the AC expired just 7 days back. When we called the service centre compalining the cooling problem. their engineer stated that there is a Gas lickeage problem in the AC and I will be charged 2000 for the same and warranty for that will be only for 3 months.

First of all if within 1 year of purchase of AC if there is a Gas lickeage, then surely I have been given a defective piece. Secondly I understand warranty expired 7 days back - why gas leakage problem was not highlighted when it was serviced during the warranty period. Thirdly what is the guarantee that after expiry of 3 months again there will be no Gas leakeage problem form the 4 th months onwards. For a AC worth 15000, these companies are forcing us for maintanence cost of[protected] a year and making fools of Indian public, we have never faced such problem with indian companies like voltas / godrej

i have lodged a complain to their customer service also (ref no # [protected]), but haven;t got any satisfactory reply as yet


Would request your kind intervention in this case

Regards
Dhiraj
[protected]@yahoo.com

Name: Sheldon Pereira
ref no: [protected]
Its the worst customer care that i have spoken to. I think they need to first get the right people on the job and then train them as well. they do not have managers at all if you ask for one then their managers have either gone for lunch or or they hangup. They hung up on me 8 times as they could not help me and answer my questions. They cannot understand or speak English. they talk rubbish half the time.
some of the names are Neelam, Nandita, supervisor munni.
I have now registered a complaint with the consumer complaints website as well.
i have also attached a copy of the chat discussion with your rep. (another )

(Our web team will be with you soon.)
A member of our web team will be available soon. You are currently in position 1 - thank you for waiting. If your enquiry is concerning a purchased product, please have your product details, including serial number and date of purchase ready.
Welcome to Samsung Live Chat. How may I help you?
Customer :
[protected]
Anurag :
Good afternoon sir
Customer :
this is my ref no
Anurag :
This is ANURAG from SAMSUNG Technical Support.
Customer :
kindly check it
Customer :
it has all the details
Customer :
i am super anoid with ur pathetic staff who cannot help
Anurag :
By the BP number which you have provided us, I am able to see your previous details.
Customer :
keep aside their ability to speak english
Customer :
so what do you need
Anurag :
And the status which I am getting is that your call has been forwarded on 27th of this month
Customer :
all this while it worked
Anurag :
So May I know that have you received any call or visit from the service center.
Customer :
yeah and what is the date today????
Customer :
the guy is supposed to come here by 2:00 no one here
Customer :
i have called atleast 11 times and no one cold help
Customer :
they just hangup for some reason
Customer :
and the best part is that there are no supervisors or managers working in your centre
Customer :
brilliant isnt it
Anurag :
So May I know that have you received any call or visit from the service center.
Customer :
now i guess its lunch time and everyone is on lunch so no one can call me back either
Customer :
read my comments my friend check what i have mentioned earlier
Customer :
do not behave like the ladies that i spoke to
Customer :
or rather tried speaking to on the phone all this while
Anurag :
Sir May I know that have you received any call or visit from the service center.
Customer :
u r asking me the same question that i responded to earlier
Anurag :
Sir as you mentioned earlier that engineer is supposed to visit at your home place by 2.00
Anurag :
So for that I would like to reconfirm that when have you got the call regarding the visiting timing.
Customer :
this morning
Anurag :
Sir May i know that number by which you have got the call?
Customer :
i wouldnt be calling or chatting with you then it was on my landline even though time and again i have kept shouting that u shud call me on my mobile

Dear sir,

we have purchased a double door refrigerator cum freezer model no. SS20WG2/XTL serial no. 71943CX B00057 ON 16/6/2005

Samsung service centre and after sales service is worst and very poor

I have filed a complaint on 2 april'2010 under complaint reg. no. [protected]

that our refrigator is not cooling. an enginner came after a week or so and informed us to change the fan, its motor ans tand which were not working properly which we agreed as per his estimate given by him to us. He told us the parts shall be replaced withi 24 hours but till date no one has turned back. Now when we call cutomer care [protected] or [protected] or lacla nos[protected] / 40209932 no one first of all picks the phone for hours together to reply us and after a long hold for more than hours when someone picks up the phone to attend our complaint they are not known of the problem we are facing and after explaing them they tell us we will verify the porblem at higher authorities and call you back which they have never done and lastly they will tell us we donts have the parts with us which are required to be replaced from last 30 days which they indented from their head office but still not received. when we ask them which parts do we need to replace in our refrigerator they dont about that. When we get angry on them, they will just hang up the phone or will tell us that we shall call you back within 10 mins with your latest status about our problem.

our refrigator is getting bad everyday and they are really not bothered to repair the same.

We cannot offer a glass of cold water in this hot summer to any guest at our house from last one month due to negligence and poor and worst service to Samsung Service Sentre

can some one help me out and ban this samsung so from sellig the appliances for which they cannot provide after sales service or can someone ask them to shut all their service stations and tell all customers that we dont provide any warranty guarantee or after sales service of the worst products made by SAMSUNG......


rEGARDS
Mrs. Manbhari Daga
C/o Sameer Daga -[protected]

Dear Sir,

I have made a complaint to customer care that my refrigerator on 2nd April.'2010 model no. SS20WG2/XTL serila no. 719943cxb00057d that refrigartor and freezer both are not working and and colling is not there. A representative came and after inspection of the same told us the fan and motor and its stand needs to be replaced due which colling is not there in freezer and refrigator for which we agreed as per the estimate given by them. We were assured that within 2 days the parts will be changed and our refrigerator will start working as earlier. but till date no one has turned back or called us back.our complaint no is [protected] registered with them. when we try calling customer care i.e. [protected] or 30308282 they keep us on hold for more than hours together and when they pick up the phone they give us the local nos i.e. 40209900 / 40209932 which again shows helplessness to get our work done due to non availibity of the parts needed to be changed. we were once told that samsung service centre have received the parts and shall replace them within 24 hours, but when they didn't turned back on our return call they have only one reply...no parts available and we are sorry for that. we have using this refrigator from last one month without any colling in it due to non availibity of parts at the end of service centre from last 30 days and in this summer season all our groceries and vegetables and fruits etc and all other eatble getting rotten due to poor colling of refrigator and worst and poor service from samsung service centre.....SAMSUNG IS THE WORST CO. TO GIVE AFTER SALES SERVICE.........ITS SERVICE CENTRE IS USELESS AND THIS COMPANY SHALL BE BANNED TO SELL ANY OF ITS ELECTRONIC APLLIANCES AS THEY DONT HAVE A SERVICE CENTRE PROPER SERVICE TO REPAIR THE APPLIANCE ...........I M TIRED
OF SAMSUNG REFRIGATOR......I CANNOT OFFER A GLASS OF COLD WATER ALSO IN THIS SUMMER DUE TO POOR AND WORST SERVICE OF THE SERVICE CENTRE OF SAMSUNG....

PLEASE HELP ME AND DO SOMETHING TO FINE SUCH POOR SERVICE PROVIDERS...

REGARDS
MRS. MANBHARI DAGA
C/O SAMEER DAGA [protected].....[protected]@hotmail.com

Dear Samsung India CMD,

We have raised a complain for repair of our fridge almost 2 months ago and nothing has been done for that. Complain number: [protected].

Our fridge stopped working as a cable inside the concealed back wall burnt automatically which is very surprsing as it is stabiizer free product.

Service centre people are saying that they can not repair it and whoe body needs to be changed. I dont understand the reason for changing whole body when there is only a small cable has burnt.

The second option they are giving is to depreciate 44% amount which can not be a solution for this small fault. It is a Samsung product and you must repait the same.


Regards,
Santosh

I recently bought the GT S-3653 Samsung Corby handset. I trapped in the mass advertisment of Samsung. This handset has very poor quality of internet browser and user experience. One cannot able to download from Internet GPRS as compared to entry level model of LG or Nokia. I cant able to download a ring tone or anything from the internet on handset even less than 40 KB also cannot be downloaded. I contacted Airtel GPRS service and they told that it is because of the poor quality browser of Corby phones and they have lots of complaints abt this. Internet browsing and downloading experience of 3000 rs Nokia phones also very good as compared to Samsung corby.

sir,
i have lost my mobile on dated 30/04/2010. it was theft while i was getting down from train . imei no. is [protected]/9.
oter details are as under-
bill no.[protected]
purchase date-17/12/2009
order no.-[protected]
mobile no. [protected]
contact no.[protected] and [protected]

pl..trace out mobie as soon as possible.
thanking you..
yours faithfully
p.d.hedawoo
assistant engineer gr.-1
i.p.i.sub div no.2,karjat
address for correspondence:
shrikrishna nayan complex
f-wing ,flat no.-302, aptewadi
BADLAPUR(E)- 421503

I bought a windo AC of one tonn from BIG BAZAR ranchi 1 week back.I was promised that AC would be installed within one or two days by the samsung service centre at ranchi.Even after continous assurance by service centre operator no one had come to install AC till now. On contacting to the service center; every day they tell 'some go tomorrow and install AC'. I dont know how anyone can keep faith on this company. I want to know from company is it possible to return back my AC?

I Mukesh Kumar has taken bajaj consumer finance to puchase a samsung 1.5 tonnes split ac on 17th April 2009, i was to pay 8 EMI which has completed in January 2010. I am sorry to say that i paid all the EMI without fail and you poeple cann't even send a loan closer letter.

I need loan closer letter very urgently for some official reasons. So please send the said letter to the following address.


Mukesh Kumar
Flat No.201,
House No. 9-53-3, Navaneeth Residency,
Temple Alwal
Hyderabad 500 010

Cell No. [protected]

email:mukesh.[protected]@gmail.com

I am suffering shameful and pathetic customer service with Samsung ACs. I bought a Samsung window AC in Gurgaon which is defective as it makes a lot of noise whenever started with no cooling. I called customer service on 12th April, BP No: [protected]. Inspite of repeated calls every day and multiple assurances, no one has turned up to service the complaint.

So I am left to suffer their pathetic and useless service. What is the point of showing ADs in TV every five minutes if they cheat their customers once the product is sold?

Arup
Cell: [protected]

worst servivce from samsung washing machine.. have logged a call more then 3 days ago and called more than 10 times, no one has come to fix.
worst......................support .... please no one should buy samsun products.

mohammed irfan
[protected]

We had purchased my 22" SAMSUNG LCD TV on October 2009 from Sivakasi, TamilNadu. Recently I got a problem on screen display. I registered complaint at Samsung consumer support.

They assured me that they get resolve the issue by the day itself. Even though two weeks gone out, still they are not responded to my calls. Meanwhile I call local customer executive for Trichy division two times. During those calls he assured me that will rectify it today or tomorrow. But as a result, they forgot everything after then. Hope Samsung customer care will treat this mail with high priority and provides their valuable support to their customer.

Unfortunately I missed out complaint no. So I furnished few details for your reference,

My Name: MuthuKumar
Address : 649, Periyar Nagar, Rajagobalapuram, Pudukkottai. TamilNadu 622 003.
Phone: [protected] ,[protected]
Product: SAMSUNG LCD TV 22Inch
Buying Place: Sivakasi
Problem: Blue solid line cross over in screen display

My mother gifted me a fully automatic washing machine from Samsung, that she had purchased from CROMA in vashi. In the very first month the machine started giving problems as it didn't drain the water out during the dry mode. We registered the complain at the customer care center who sent one personnel who changed some part but couldn't fix the problem. It been only four months since I have been using this machine and yet I regularly face this problem. Just yesterday on April 28 I had taken a leave from office just so a service person could attend the problem as the water was clogged in the machine. This person arrive late in the evening even though I had registered it as an urgent problem his name is Ashwakh Mulla from the vikroli service center. He was very rude, he didn't seem interested in attending the problem. He back answered by sixty year only mother when she asked him what the problem with machine was. He left in ten minutes without resolving the problem and said that the center doesn't work on sat or sunday. He said he didn't have time as he had other ten matters to attend to and left. When contacted the service center to report this mans behavior Mr. R Kumar from the center said that Ashwakh Mulla had messaged him saying that he had successfully resolved my problem!
Please help me as this is not what I deserve for buying a machine from a well known brand.

i am suffering with my new ac machine from the very first day of its purchase and no samsung authority are taking the responsibilities to solve problem. in the other words we can say let the customer suffer buying the samsung product even after paying brand premium.

On Samsung India website, they don't even have a provision for posting customer complaints and their customer care centres just record the complaints without any escalation mechanism. I am not sure if they are concerned with customer harassment

Samsung has outsourced installation of ac's to thiid party and they are not concerned, when you call the respective authority, he does not pick up phone and when after 3 days you get connected, he tells that I get 100 calls everyday, so what can i do? his name is Mr. Washim Sheikh ( or Nashim Sheikh) handles Ghatkopar area. the company has kept such employees....

　
Subject : AC not installed even after 1 month after registration:Ref no. [protected]
Hi,
we have purchased an AC (windows AC) and got registered with Samsung with ref no [protected] on 21st march and once Samsung people visited our home n instructed to make the necessary arrangements in the window to fit the AC and confirmed that they would come in 2 days to fix the AC but now its been 3 weeks that we r following up and calling every day at least 5-6 times , every time they say they would come in one day but no response.
i have never faced this kind of BAD service that too from a big brand like Samsung.
Im struggling to just install the AC, its been more than 1 month since i purchased the AC , will the company install the AC when winters come ?
I m scared to imagine wat will happened if AC needs any service for repair ,,how much time Samsung will take for that service a year or 2..
i have been calling again and again everyday but no responce from the company at all .
i want strict action again the company.
Regards ,
Vandana
[protected]

Myself Sanchita. I have brough Samsung refrigerator and it is in warenty period. Sound is coming from my freez and its freezer part is slightly cracked. On Last Thursday(22/04/2010) and before that i made complaint for it on the customer care number-[protected]. My BP No is [protected]. 10 times i made call on same number to send the executive for the servicing but yet no one came.Every customer care executive said that executive will come but no one come.One of customer care executive given the seervice center number-[protected] & [protected].But No one is picking the call on same number .Some times they cut the call when i rang. i am getting frustrated so if i will not get the service, in future i will never plan to purchase samsung product