Samsung India Complaints & Reviews

My name is Varun Panchal. My Service Complain No. is[protected].

If you can look up my case, you will be able to see that I had complained regarding there being no cooling in my air conditioner.

First complain was on May 8th (before 14 days), where I was promised that the person will come for repair the same day or at the max day after.

After that I called again on May 10th or 11th, again I was given the same assurance.

Again I called around 14th for the same purpose to receive the same response.

Not a single call from the local service center people till this time.

I call to the service center on 18th and this time I speak to Mr UmaMahesh, the person to whom my case was escalated to, and he promises me to get things done same day. Still I do not receive any calls from any one. I call him back next day and speak to him but in vain. Nothing happens.

Next day he does not even come on phone to me and keeps making excuses, but I do receive calls from the local service people, three times actually, giving promises to me that they will come and visit the place, but they remain only that, promises, and nobody comes.

Number of phone calls. Number of days. Time of waiting till the phone is connected. Telling the same things again and again to different people at call center at Bangalore. Still the bottom line remains the same that my air conditioner has not even been looked at.


Kind Regards,

Varun
Mobile: +[protected]

We have made a complaint for below refrigerator in the month of Aug,2009. Subsequently their engineer attended the complaint, and assured replacement of the refrigerator as it was not repairable.
Further visit were made by Samsung representative and took the photographs and all but we are not sure what happened after that.
Modle No. RT 58EASM1/2008
Serial No. 777341AQ600002H

For the last about 1 year the complaint stands unresolved.

Girish Kumar
Jubilant Organosys Ltd.
C-26, Sector-59
Noida-201301

The worst consumer service I have ever come across. Purchased Omnia in Aug-2009, the set did not work in the US, got back to India and gave it for service with additional technical complaints to Samsung Service @ Nehru place Delhi. The service center number never seems to be answered. Went there in person, the manager promises to expedite the process and get back to me with a replacement phone or money. The manager also is not courteous enough to answer the calls when he has given his cell number to the customer, now you can guess the standard of service Samsung keeps. Put up a complaint on Samsung website, no one has gotten back to me yet( its about a week now). Decided to drag Samsung to consumer court. Will never go for Samsung products anymore and will never recommend also.

Sir,
I purchased one refrigerator from SAMSUNG dealer at Uttarpara on 12/05/2010.The name of the dealer is Great Eastern Pvt. Ltd.From that day till now I didnt get any demonstration of the product from your end even after continuous calling at[protected]/3969 I am not getting any assistance.So please advice me whether should I keep the refrigerator at my home as a showpiece or I should I use it in the proper way after getting a product demo from Samsung.
Regards,
Debolina Ghosal

MY FRIDGE SR37WG2 IS NOT COOLING IN THE BOTTOM DOOR FRIDGE SECTION AND I COMPLAINED THRU YOUR HELPLINE TOLL FREE NO. I WAS GIVEN BP NO. [protected] AND YOUR SERVICE AGENT HI-TECH SOLUTIONS CAME AND CHANGED NEW TIMER AND A SENSOR.IT STILL DID NOT WORK AND THEY TOOK IT TO THEIR WORKSHOP AND BROUGHT IT BACK IN 3 DAYS SAYING IT IS WORKING. BUT STILL THE FRIDGE IS NOT COOLING. I'VE SPENT ALREADY 2000 RUPEES ON IT AND STILL YOUR INCOMPETENT SERVICE PEOPLE ARE NOT ABLE TO DIAGNOSE THE PROBLEM. I WANT YOU TO GIVE ME THE CELL NO AND ADDRESS OF YOUR CHENNAI CHIEF EXECUTIVE, SO THAT I CAN CALL ON HIM. ITS A DISGRACE TO YOUR GOOD NAME AND I'VE BEEN RECOMMENDING YOUR COMPANY TO MANY OF MY RELATIVES. I HOPE YOU'LL TAKE IMMEDIATE ACTION AND SEND YOUR SERVICE AGENT. I'M TIRED OF CALLING THEM AGAIN AND AGAIN. THANKS .
MY DETAILS ARE AS FOLLOWS;
PREM JETHWANI
KRISHNA APARTMENTS
1057, POONAMALLEE HIGH RD,
H- BLOCK, FLAT NO. 1057,
CHENNAI-600084
CELL NO: [protected]
E-MAIL ID: [protected]@hotmail.com

I bought one 1.5. ton AC from M/s Ratna Cool Homes Ltd.,, Pondy bazar, Chennai. MRP Price mentioned on the carton 15790/- they charged me 15990/- plus for stabiliser extra and installation extra. when i enquired they say they have discounted stabiliser price and added it up in the a/c price. normally we get cash discount from mrp price. i sent a complaint to samsung india. they simply forwarded it to their regional office at chennai. nobody cared even to call me. Again the attitude and taking consumers for a ride by a big multinatinational. Shame on them.

Hello,

I would like to lodge a complaint towards a service request on a purchase Samsung HTX-30 (Home Theater System).

To give a background – I purchased it on 15th August, 2008. A month back the DVD drive started giving trouble. It wouldn’t shut/open properly and Images get stuck on video.

Now, two weeks back took it to the Samsung Service Centre at BTM Layout road in Bangalore.

First, they said – part not available, we have to order.
Second – after a week, they asked for the Bill copy-which is fine, now they say that this Model is no longer manufactured so part not available - so they will calculate the DEPRECIATION and return the money.

Here’s where I have a problem – so if the product is not under warranty, and if the product is no longer manufactured then why should the customer be penalized (as depreciation) for using the system???
And, second – why are parts not available for a product just a year and half old? So, does it mean that I buy a Samsung product and use it – when it stops working then I return to Samsung and Samsung returns the money for using it. Am I paying some kind of rent??? That’s the way I see it.

I am talking about a HTS which is not even obsolete – then why should I pay depreciation? Why cant it be rectified??

I am looking for some kind of explanation – and if it’s the question of returning the DEPRECIATED AMOUNT, its completely unacceptable. I am not willing to PAY rent for a product purchased.

If I do not get a satisfactory response – then I will file a case with the consumer court as such things are nowhere mentioned to the customer in any pamphlet/manual of the product. If Samsung as an organization adopts such miserable policies then it is very sad.

Regards
Abhishek Das

My plasma television was collected from my address for the solution of my complain on 07.05.2010 and was delivered back to me on 10.05.2010.
Yet the said problem is not resolved still my plasma television problem is continued, when it remains on for 2 to 3 hours screen gets off and sound remain on, then I have to turn of the plasma TV for half an hour to get it back proper.
I have visited your service station on 12.05.2010 at Samsung Service Plaza, Near Castrol, Nirmala Convent School Road, Rajkot and shared with your service manager Mr Nilesh Rawat regarding the same complain. Once again one new BP NO [protected] is generated for my problem and he told me he is ordering the new part for my plasma TV, but he cant say how long it will take to be repaired.
Its been 20 days we are exchanging mails about this problem and your esteem company is not able to resolve the same. Now my passions are ending here as my business is totally depended on telecast programs, I am suffering from my business every day.
Last time I request you to replace the product at the earliest and confirm me regarding the same by end of the day.
Look into the matter seriously and replace my product.

I BOUGHT A/C LAST MONTH 24TH AND 1 DAY IT WORKED AND AFTER THAT IT DIDNT SO WE CALLED THE CUSTOMER CARE PERSONEL AND THEY SENT ONE STAFF AND HE TOLD US THAT THE COMPRESSOR IS NOT WORKING SO THEY WILL REPLACE IT AND AFTER 6 DAYS HE CAME AND FIXED WITH NEW COMPRESSOR AND IN IGHT IT WORKED AND AFTER THAT NEXT DAY AGAIN SAME PROBLEM SO WE CALLED THE PERSON AND HE CAME AFTER 3 DAYS AND TOLD US THAT THERE IS GAS LEAK AND HE NEED TO REFILL IT SO HE WENT AND THEN WE TRIED TO REACH HIM NOT RESPONDING . SUCH A WORSE COMPANY I DIDNT SEE AND I NEED HELP AS HOW TO SUE THE COMPANY . CAN ANYONE HELP ME . I DONT WANT COMPRESSOR REPLACEMENT -I NEED THE A/C TO BE REPLACED.

Dear Sir/Madam,
I m Senthil velan.
I have Bought the Samsung Guru 2125 Mobile Phone.GT - E2120B two months ago.
I have 3 issues.
1.) The Message Inbox does not properly shows the name of the Sender.
(even It is stored in Phone Memory)
2.) The Key Event for the Media Player is too Slow.It takes unreasonable time to Play/Pause the Songs
(even songs are very less in Number )
3.) In most of the time, when accessing the Memory card content it shows " Not Supported Content " .
After that I m just switch off & switch on the mobile phone, then it access properly.I m sure there is no virus in the memory card.

Regards,
Senthil Velan KS
[protected]@gmail.com
[protected].

we purchansed split 1.5 ton Ac on 16 march 2010 in Rathna cools pvt ltd,
PROBLEM : Digital display problem found on 2nd may 2010 about this problem already complaint on 7th may 2010 to this no: 32561110, they told ok we will send the service person in another 2 working days but still nobody attend the fault

PLS taken action as soon as possible

regards
suresh.M
[protected]

Drawing your attention to the most harrowing experience from the service centres employed by one of the world’s largest conglomerate called SAMSUNG.

Our Samsung AWT18QBHDA aircon which worked well for 5 years recently started complaining. Focus on the 24 hour customer service tall claims from Samsung’s customer care support in India, quite naturally assumed that the AC will be fixed within no time.

A complaint was lodged on 24th March’10 (BP# [protected]). We were informed that the AC would be collected for servicing the very next day. After a long wait and series of reminder calls to follow up, the service personnel turned up on 06th April’10.

Anyway, it was duly serviced and returned back after three days. To our utter dismay the AC started malfunctioning the very same day. Evidently, the AC was not inspected properly before final delivery.

We lodged another complaint the next day and the service personnel returned after three days. On inspection they suggested that the evaporator tubes are blocked and the AC will have to be carried back to the workshop again.

Thereby we placed a request again with the customer care next day to take the AC for a repair.
Since then its been a never-ending wait for the personnel to arrive.

We have made frustrated and desperate calls to the Call Centre. The call centre manager refuses to attend to any calls, it seems like he has a long list of requests queued and looks at them one by one (no wonder with this kind of customer service). Each time I have been promised that the supervisor or the service centre people will get in touch in the NEXT 30 minutes!!!

Worse still, you are stuck with the same servicing centre since the policy is to allocate your request to the service centre closest to your address. There is no other provision to lodge a complaint with Samsung apart from the call centre. The Samsung website has ERRORS and even if you manage to send a mail, you will never receive a confirmation, forget a response!

Its all the effort, time, service money gone in vain.

Aggrieved Customer,

Manoj Naudiyal

i purchased a samsung projection tv 54 inches about 5 yeras ago and since it purchase i have not received a day of good service or performance of the product. now as i complained to their service through their customer care they have come up with the idea that the parts is not available and is also not going to be available in future as well and hence should forget about it it and feel it as junk which i am feeling since i bought it, it has never been better than a junk piece.but i am alarmed at the attitude how they value the customer money who spent more than a Lac to buy this product t, to be told that it is a juunk from now on. It is disgusting. i had bought 2 LG 42 inches projection TY 2 years prior to this samsung purchase and they are giving still the sa,e quality as the new one where as i have spent lot many money on its regular service.samsung approach to the customer is of a goon and a pick pocket giving a boot the trust customer has in samsung before the purchase. i am sure they must not be getting any repeat purchase form any of the customer.

I have purchased 3 A/C's & 1 home theater for my office and home, out of which one A/C (1 Ton) fan swing is defective and remote display is defective. Purchased from Vijay Sales, Hadapsar, Pune. Twice I have called up the show room and seeked help as it was just day 3 from the date of purchase, no positive response given. Hence I have visited the show room with my greviances but in vain, service assured but no support extended till date. Called the Samsung customer care & logged the complaint thrice but to no rescue!! forth call I have made, I definitely sounded demanding and aggressive, phone banged on my face out right by the customer care rep!! This whole episode left me amused since the company of that repute can behave like this and put the customer to such harasment with no resolution yet. Now the only resource left is to approach the customer forum and induct a advocate and let the culprit face the dire consequences.

I purchased Samsung Mobile Star 3G-5603in Poorvika Mobiles Private LTD., Avadi, Chennai-54 on 25.12.2009. Of-late the battery charging not standing after using less than 10 incoming/ outgoing calls in a day and switched off within 8 hours. I handed over the handset with battery to the "COVERAGE", an authorised Samsung Service Centre, Porur, Chennai - 116 on 27.4.2010. Even after spending 18 days I am not able to get me mobile after service. Please do the needful.

P.Arumugam, Soundaram illam, Middle Street, Thiruppathur. Mobile:[protected], [protected].
I have purchased a new Samsung 1tonne AC, Model:AS122NGDNSTL from "Kumaran Tv Center (NEXT)", no;267, Sekkalai Road, Karaikudi, Tamilnadu. Ph:[protected]. vide bill No:3614 Dt:02/04/2010.

I regret to inform, though the installation of the AC unit was delayed, the installations of the service people from the dealer are not made properly. After repeated complaint made over phone and personally, the service people tried to rectify the defect only once.
The major defect is water leakage in the unit and makes bet wetted even at 24 deg Cent. Though we have requested service people repeatedly again and again to rectify the fault, they are reluctant to attend.
We are the aged senior citizen couples and we are not able to tolerate this type of service people, though the Samsung product is good.
We are kindly requested you to look into this matter and take immediate action to rectify the request. An early action will kindly be appreciated.

Thank You.

Hi All,

I have new Samsung SCH-B519 CDMA.

I have facing the problem is mobile restart when i open call logs.

I have 1 GB memory card inserted (50% full)

Please help me on this error.

I have recently purchased and samsung Airconditoner 1.5 Tom split. With in 3 months the A/c got repaired 2 time and i have to wait for a week time to get the service guys

It is very frustrating the way the Cusotmer Service Center guys respond and the manner in which we have to chase them to get their attention

Is there anyway we can return this and get our money back.
Whom do we have to contact for this?

Thanks,
sam

My cousin Dr Abhay Kumar Pandey / Dr. Rajni Kant Pandey has bought SAMSUNG A.C. in Dumroan, Buxar, Bihar and some problems cropped up related with the cooling. As this is still in warranty period, he had contacted Samsung Service Centre regarding the complaint several times and the complaint number is [protected], but no action has been taken till now. They keep on telling that the service representative will come next day but never turn back. This is a very serious issue as the product is from reputed Samsung Company but they are not willing to provide any services for their own product. I feel very regretful after buying Samsung product. I will never suggest any one to buy Samsung products. Kindly look into the matter as it is against Consumer Satisfaction norms.

Please take required actions as soon as possible otherwise I will have to contact CONSUMER COURT regarding this for mental harassments we are having for this.

For any query please contact at following numbers:

+91-[protected]
+91-[protected]
+91-[protected]

sir,
we have purchased an a/c in january of samsung 1.5 tonne for which the service wii be done in every three months but the company fail to make it so we made a request in toll no. of samsung[protected] and they gave the reference no.[protected] dated.07/05/2010 for further reference.for past ten days daily i am making call but no proper response from the service center.kindly take the necessary action.
thanking you yours sincerely
M.Navin([protected])
chennai.