Samsung India Complaints & Reviews

Hi All,

Subject: Disappointed Service from Samsung India.


I bought Samsung Mobile Model SCHW-339 on 26/05/2009 for Rs 5999.00 and later on there was a charging problem and I went to Samsung Service center which is in Sec 31, Huda market, Gurgaon on 27/03/2010 they submit my mobile and told Charge jack need to be replaced and they have ordered the part and will get it fix in 5 to 7 days. I keep tracking them over the phone and went personally many times to the service center by taking leaves from office and spend hundred of rupees by making calling to service center and Samsung call center. My wife on urgency has to run to PCO to make any call as we have only one phone. Finally, after 20 days they told me that part is not available and they will put the request to refund me the entire amount and this process will also take around 20 days.


I just want to know if the parts are not available then why the Samsung are selling those products in market. Also does the Samsung has any estimated time to resolve the Customer issue.Now, finally if Samsung refund my amount also then what about the suffering which me and my wife has undergone by the Samsung services.


I will file the case in Consumer court also report to Jago Garak Jago. In Future me, my relatives and friends will think before buying any Samsung product.


Please take Urgent action on my appeal.


Work details,

WORK ODER NO-WA[protected].
MODEL NO –SCH-W339.
SI NO-168D1821.
IMEI/RSN NO-[protected].


Thanks,


JATIN KALIA.

I HAVEpurchased a samsung 1.5split ac model no as182uga from m/s mayur electrovision ,sector 10 dlf ,faridabad dated 8.4.2010.this is to bring in your kind notice that my ac is not working n after many repeated complaints there is no response till now. so hereby i request u to take the neccessary action at the earliest n do the favours.the invoice no of the above mentioned ac is 0361
dated8.4.2010

The samsung refrigerator bearing model no. RT 23 M was purchased about 5 years back. The side tray for keeping water bottle and door handle was broken within two years of purchase. I could not get these spare parts after lot of searching at service centre and dealer . A great difficulty is being felt .It was not expected that the company like samsung does not have proper after sale service . The spare parts should be readily available with the service centre. This has given a very bad image of company. Should arrange the above spare parts immediately.

I have applied loan for purchase of Samsung Refridgerator 210 Ltrs on 30/12/2009 and after enquiry your company was inspected my data and sanctioned on 1/1/2010 and then I went to bajaj electronics at Punjagutta and paid down payment some amount and given crossed cheque to your agent and told that emi amount will be directly deducted into your account by ECS and as on today i.e. 19/4/2010 the EMI amount was not deducted from my account. I have informed Mr.Srinivas, finance agent who will sit at punjagutta showroom regularly to check my emi payment but no result from him as on today and i also informed to your office over phone but they told that without code of your EMI we are unable to trace the account. Still now I have not given any EMI Code to me till now. Please see the matter from your side as early as possible and deduct the EMI amount from my account and I also applied for 2 lakhs insurance for 2 years but no bond was sent to me. My phone no.[protected]

Dear Sir,
i want to complaint against the service center of samsung mobile in allahabad. a samsung sgh e-250 mobile has been puschased by my frnd Mr. Amit bajpae on 24 march 2009. After six months in october 2009 i (Mr. ratnesh verma) bought this handset from Amit. but in the starting of march 2010 this mobile got some software problem so i forward this mobile to samsung mobile service centre named "Gyan Shree enterprizes" in Allahabad (U.P.) on date 6th march 2010. now two months are about to complete but they did not give any response to me about the service of my handset. Then i got a mo. no. of Mr. Vineet (Service Area Manager, in samsung mobile, UP) by contacting customer care nos. i I hv tried alot to contact Service Area Manager, but got no response, they did not recieve my any call.. i have send a sms to his mo. no. [protected]. but did not get any call from him... Now i hv tired. So now i am informing u my problem by this mail.
sir plz take action to solve my problem.
thanking u.

Mobile handset bought on 30th January 2010 at 3G Mobile world, Calicut City. Within three weeks the handset showed a black straight line at the centre of the display. Also the handset fails to read the memory card. We reported this complaint to the authourised samsung service centre on 9th february 2010, but there was no satisfactory action form the part of the service provider. We used to visit there 6 times in two months, but we didn't get a satisfactory servise from them. We request to get justice for this irresponsibility from the part of the service provider.

I TOOK DOUBLE DOOR SAMSUNG FRIDGE RT26GVSS FROM TMC HYDERABAD ON 06/09/2005 AND NOT ENOUGH COOLING IN DEFRIDGERATOR (UPPER BLOCK)
AND KINDLY SEND YOU TECHNICIAN AT THE EARLIEST. Ph. No. [protected]

I visited Sangeetha Mobiles at Forum Mall on 12/4/2010. I picked randomly a Samsung Guru 1085.

My bill number - SI/FOR/1082

The Sales Man was hospitable enough but insufficient knowledge. When I asked him to show me the cheapest phone for my driver.

He showed me Samsung Guru 1085 and I noticed the speaker quality is poor or bad. When I pointed it out he manipulated me saying that since the showroom is inside the premises of the mall that the reception is bad.

Secondly I did asked him to give me a new piece and was convinced that it was a new piece I did not see him opening a new piece in front of me.

Damn Sangeetha Mobiles, When I call the Samsung Toll Free Number about the defects they asked me to visit VV Puram Service Center and the Service Technicians are useless there so as they do not know what to tell me and how to convince me.

When I call Sangeetha Mobiles on their given number over the bill, I am told contact this and that and the numbers I reach is not even answered.

Sangeetha Mobiles is duping and selling sub-standard phones after making sales they have the audacity to issue bill stating that product bought cannot be exchanged etc.,

I am lodging a Consumer Complaint of the same.

-Sunitha N Stehly

compressor is not working, complained in customer care complain no [protected] in the afternoon at 16:00 Hr. No body called back or visited. I requested as its very hot now but they did not bother. They state in their advertisement that they took care of their Customers but I did not found it to be TRUE. I spoke to one of their Service engineer at his mobile phone but he did not showed the courtesy to give some suggestion on phone even.

I have purchased compact model 2 split Samsung AC of 1.5 T capacity. Both were having cooling problem from the first day. I have complaint about this to the shop from where I have purchased.

They sent the service people and told that there is voltage problem and you need a voltage stabilizer. I purchased two stabilizers and still the cooling problem persists.

I have paid the amount to the above said company and my question is that Iam not getting the facility for which I have purchased.

What quality are they maintaining, why they are cheating the customers with so low quality checkup of their products. Action should be taken against the Samsung India for torturing the customers.

They dont have the right to advertise their products on TV channels if they are not able to maintain the quality.

I want my money back and I will purchase some other better product of AC such as Bluestar, Onida etc.

I would suggest that never buy Samsung AC's they are not reliable. The quality have deteriorated.

Split A.C. was installed on 12 th April, 2010,though it was told to do so on 10th April, 2010.As I was available fully on 10.04.2010(Saturday). I waited the whole day on 10.04.2010.
On last Monday(Dt.12.04.10) the said A.C. was installed by the team, but the hole made for installation tube looks bigger after installation. It may affect cooling and also rain water may enter from it. I have informed them as well the dealer-IMPACT RETAIL Pvt.Ltd., X-CITE, Ahmedabad in the matter.Mr.Daxesh ( Came for installation from SAMSUNG) has promised me many times to solve the query,but yesterday(Dt.17.04.10) also the whole day I waited for him, he didn't come to solve.Many phonecalls were done to the dealer and Mr. Daxesh in the matter and also phone lines of Samsung customer Care are always busy and time/money consuming too.
Please, look after this query and solve it immediately.[protected]KUNJAY SHAH

I submit that I have purchased Samsung, split Ac AS183TRANSTL from Tirumala Music Centre Pvt Ltd., (TMC), #[protected]/C/1/13/1 to 8, SSR Vijetha Royal Empire, Dilsukhnagar, Hyderabad, A.P., Ph:24052041/42/43.

That I above purchsed Samsung, split Ac AS183TRANSTL, on[protected], Invoice No.DS/0910/PI-2644, with Installation and on[protected] day the AC was installed but very next day it was not working for which I made a complant on[protected], Vide No. [protected] and also complant to TMC Vide No.HYDVD 88023, on[protected] and a service representative visited on[protected] delivered a invoice stating that due to wrong fitting the gas was leak and I acknowledge to replace the Instrument

But till today I have not received an replacement nor any response execpt stating that they are in touch with company authorities

The company call centre person saying that company is not responsible for the installating of AC and contact the dealer only and company is not repsonsible for the said problem.
.

I am suffering a lot due to you samsung fault in my office and my engineers are not working due to humidity and sufacation and my Office is shutdown do to ur fault and dealy. where shall I go for redressal let me know nor I will sue for the damages for inconvinence and my business losses alongwith all offical chages.




on

I bought a Samsung Mobile having Model no W229 from Bhubaneswar on 11th April-10. But on 13th April it is out of Order. The Authorised Service Centre says the problem is software and it is not rectify and they send to Bhubaneswar for another set. But till now i have not receipt my set.
Samsung is a big reputed brand but their member are not so......

Kindly do something for us.

Regards,

Pankaj Kumar Parida
ISPAT ALLOYS LTD.
Sunhot, Balasore-02

Mob-[protected]

MY SGH E630 CELL PHONE BATTERY HAS BLOTTED (PUFFED UP) AND I HV BEEN TRYING TO GET A NEW BATTERY FOR THIS CELL PHONE FM MONTHS BUT HAVE FAILED. EVEN VISITED A SAMSUNG SHOP AT VASHI BUT NOO LUCK.... PLS ASSIST AS TO WHERE CAN I GET A NEW BATTERY SOONEST

NATASHA
[protected]

I have bought an ac from Bajaj Electronics Punjagutta branch from 14.04.2010. The employees of Bajaj electronics like Balakrishna and Vamshi told sir ac installation will be done within 48 hours.On 16th april i got a call from samsung ac service center that one technical person from samsung ac will call me on 16th morning...Nobody came so I made som 15 calls to Bajaj electronics.....but no result.on 17th evening I got a call from Samsung service center employee name Roja......She told sir our Engineer Prasad will come on 18th night .I asked for Prasad's mobile number and she told [protected]...But when he didnt come I called and it is showing switch off......Next morning when I called Prasad Samsung service engineer.....He is telling I will come on 19th...So its a big mistake of buying Samsung product.....That to from Bajaj electronics Punjagutta Hyderabad........Its a shame to Samsung...Worst service........I suggest nobody should buy Samsung product........my contact no is [protected].....Call me for more details....

i had registered a complaint with the samsung customer care ( the complain no. is [protected]) on the 15th of April, 2010 for the service of my window AC. Till date no one has come nor any one has bothered to call me. It is me who is following up with the customer care representatives ( most of the time they keep the customer on hold for 20 mins and then the call get disconnected).

This is some thing which will not be tolerated and the matter will be taken to higher authorities if the complain in not attended by tomorrow ( 17th april) at 1 p.m. I will ensure that the matter is taken to the consumer forum for harrasing the customer and not providing timely service.

Regards,

Shrivardhan Sarda

Tuner is unable to refill and It is giving totally black print

Add: 739/4 Ajanta Comp. puspa plaza Opp. Papu seth Bunglow Dhamankar naka, bhiwandi 421305 Thane Dist
Mobile no. [protected]/ [protected]

dear sirs,

i have purchased one double door samsung refrigerator 9 months back only 2 months working smoothly after that i had faced the troubles with the fridge i have started the customer care from the date 10th march 2010 still date the problem was not rectified and the samsung engineers were not attended seriously i think they were playing with my refrigerator
My customer care registration number is BP no [protected] they were registered 4 times but there is no solution and proper answer so what i have to do pls tell us rectify or replace the same at the earliest

regards
Prasad[protected]

I have purchased an Samsung make (Bio Sleep plus model) split AC from M/s LP Electronics , Ranihat , Cuttack ,Orissa on 25/03/2010 by paying Rs 24000/- . After much persuation the ac was installed in my house no. C-60 , IFFCO Paradeep Unit , PARADEEP,Orissa . The installation was done by two persons from Samsung and Rs 1500/- was paid in cash towards this. After running the AC following problems are noted.

1. Normally in any split AC the opening gets closed when in idle mode. In this case this is not happening. 50% of the ac opening remains open always.

2.There is a fishy smell from the AC

3. There is absolutely no cooling effect even if the ac is set at 18 degree.

The seller M/s LP Electronics may be asked to replace the Ac with a new/better model or refund back the money.

N R NAYAK
Chief Manager(Systems)
IFFCO PARADEEP UNIT
PARADEEP
DIT.JAGATSINGPUR (ORISSA)

I have purchased the Samsung MPower CDMA 309 (SCH-F309) on 28/09/2009.On 27th mar 2010 i have showed this moblie in ICONET Communication the Authorised service centre in chennai,they checked for more than 1hr and advised me to give the mobile in Digital Waves,Mylapore Chennai.The same day(27th Mar'10) i have given the moblie in Digital waves.After 20days today 15/04/2010 they called & mentioned that the mobile having jack damage which has caused due to the earlier service center, & which does not cover in warraty period and you have to pay Rs3000 for motherboard change. When the moblie is damaged by authorized service center how come a customer is liable to bear the cost. Please let me know at the earliest, as I have not received the mobile phone from the service center yet due to this kind of problem. If Samsung will not bear the cost of damage due to service center I will lodge a complain in consumer court regarding this.