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Samsung India Complaints & Reviews

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Updated: Oct 17, 2025
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S
SANTOSH SWAIN
from Shillong, Meghalaya
Apr 15, 2010
Resolved
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Address: Cuttack, Odisha

Dear Sir

I had purchased a Samsung SCX4200 multiprinter on 22.05.2009 from M/s Computer Proffessional.Link Road,Cuttack.The printer is working fine.But the scanner and copier are not working at all.Several times complain has been lodged with the dealer as well as the toll free number 30308282,but all in vain.I am yet to get any solution.I wolud request you to pls resolve my issue asap.

Regards

Santosh Swain
[protected]
Cuttack
Aug 14, 2020
Complaint marked as Resolved 
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    vishveswar rao
    from Chennai, Tamil Nadu
    Apr 15, 2010
    Resolved
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    Address: Chennai, Tamil Nadu

    As we filed a complaint on samsung split AC AS12UA (purchased on august 2009) throughput a hot air. we filed a complaint to samsung customer care on 13/04/2010 and they had given a 24 hrs of time to reach us. But no one came to see the repair complained even after crossing 30 hrs .we had called samsung customer again on 14/04/2009 4 times on that day. Every time they were saying within two hrs of time repair will done. we had wait for a whole day in house for technician. Finally on 15/04/2010 with the help of private technician we called a nearer samsung service center. The service center people informed that samsung service centers had a holiday on 14/04/2010 in Chennai.

    Now I m saying to all , Don't blindly depend on samsung customer care. They don't even know the working status of their service centers. It is shame for them.
    Aug 14, 2020
    Complaint marked as Resolved 

    samsung/split ac — repair

    i purchased one 1.5 Ton split air conditioner six months ago at GMR agencies, Srikalahasti, Chittoor dist A.P.we are regularly calling but still pending after a lot of reminders.This is mere harassement to the customer.Pl help me in getting my a/c repaired.
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      A
      AMAN SOOD
      from Delhi, Delhi
      Apr 15, 2010
      Resolved
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      Address: Ludhiana, Punjab

      Earlier i had serviced my washing machine from ludhiana Samsung service center. At that time problem is breaking of hydro rubber ceal .Mr.Kundan service eng of samsung co and come to me and replace it it on 24/03/2010 and and give me recipt no 23407 insure me now it work properly and if it does not work properly then we are here to handle it .Now after some days my machine start noising and i booked complaint in service centre on 14/03/2010. my complaint no is [protected] .their service engineer come and open machine and says motor is damage due to water rubber leakage and machine start short circutting because of water goes to motor .I said to him that it is your eng fault he didnot install sparepart properly and result is upfront .Service eng who visit on 14/03/2010 is agree with my point and talk on phone with his senior and he is not agree for their employee fault and instruct him to leave this complaint and do your work
      i will handle it .and now haras me and ask me to spent motor charges
      Aug 14, 2020
      Complaint marked as Resolved 

      SAMSUNG SEMIAUTOMATIC WASHING MACHINE — HARASSMENT FROM SAMSUNG COMPANY HUGE CURRENT AND NOISE IN MACHINE BODY

      TWO TIMES I HAVE GIVEN THIS COMPLAINT IN CONSUMER FORUM ALSO THIS IS THIRD TIME I AM WRITING TO YOU REGARDING THIS BUT STILL NO EFFECT ON SAMSUNG COMPANY.
      I HAD REGISTERED COMPLAINT TELEPHONICALLY WITH SAMSUNG CUTOMER CARE AND ALSO THROUGH EMAIL ON THEIR INDIA SUPPROT E MAIL ID BUT STILL NO SUPPORT I AM GETTING FROM THEIR. COMPLAINT IS HUGE CURRENT IN THE SAMSUNG SEMI AUTOMATIC WASHING MACHINE SINCE 24TH AUGUST 2008 AND COMPLAINT REGISTERED THERE ON 25TH AUG 08 TILL THEN THEY ARE SENDING ONLY MESSAGES THAT YOUR CALL REGISTERED WITH BP AND COMPLAINT NUMBER IS... AND AGAIN ONE MORE MESSAGE FROM SAMSUNG THAT THANKS TO PROVIDE OPPRTUNITY TO SERVE YOU THIS IS REPETEADELY I AM GETTING FROM THERE BUT ACTUALLY TILL TODAY PROBLEM IS AS IT IS. THIS MACHINE IS UNDER WARRANTY PURCHASED ON 21/12/06 FROM SAMSUNG FARIDABAD DEALER SANJAY ELECTRONICKS. LATEST MESSAGE FOR COMPLAINT NUMBER FROM SAMSUNG IS [protected]. PLEASE HELP US IN GETTING THIS PROBLEM SORT OUT. PLEASE ALSO SUGGEST HOW SHOULD I GO FOR LEGAL ACTIONS AGAINST THEM.

      SAMSUNG SEMIAUTOMATIC WASHING MACHINE — damage washing machine

      i have bought a samsung semiautomatic washing machine swm-wt-8505 vide bil no.1398 dt.25/10/08 from saffron trade link 560, balbhawan camp sadarbazar, newairport road, ahmedabad gujarat.
      i have called up the samsung customer care on 6/11/08 vide b.p.no.[protected] same day one person attend the problem and next day he has taken some photographs of my damage washing machine and he assure me that damage washing machine will be replace within 10days but till date i have not recived any msg. from local office
      my mobileno:[protected] resino:[protected]
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        S
        SUBHASIS DAS
        from Delhi, Delhi
        Apr 15, 2010
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        Address: Howrah, West Bengal

        I have Purchased a Split Air Conditioner (1 TON for my room have area 10x10 sqfeet) Make-SAMSUNG & Model no. AS12UAXTL on 09/05/2009 from a dealer called Khosla Electronics in Kolkata. AC was installed next day on 10/05/2009. Till date four time the AC was break down. Last and 4th break down happen on 24nd March''2010 complain lodge on 25th March''2010 (Complain no. [protected])and till date I have not received any result. The Problem is no-colling effect. Initially when 1st, 2nd and 3rd break down happen, the service people (Timo Service which is authorised of SAMSUNG)advised me to install a Stabiliser as there is voltage flactuation in my area due to this gas licking and this no-colling effect and break down of AC. They are not accepting the manufacturing defect. Each repair is taking approximately 15 days to one months. I have no way to spend the maximum time of last summer without an AC which I have newly bought. Last month I have forced to buy and Install a stabiliser (Wall hanging-Sen and pandit make of 4 KVA)by paying Rs. 5500/- before switch on my AC first time in this summer (It was not work after third repair due to winter season). AC was break down again just one day after the installation of stabiliser. Service people came on 27 and 28th March and they started blame on the stabiliser as it is unable to stabiles the Voltage. I have call the stabiliser people and they are telling that it is OK as Input Voltage is showing 170 -190volt and Output voltage is showing 190-230Volt and there is problem in my AC. Till date I have not received any genuine reply from the service people of SAMSUMG AC and I am every day calling to the Customer care number and receiving promise and promise. I want a immediate replacement of my AC or refund of money as am worried after 9th May''2010 completion of one year warranty period sumsung will charge for every repair of this AC which have manufacturing defect. I want a immediate justice as till date there is no result from SAMSUNG people.
        Aug 14, 2020
        Complaint marked as Resolved 
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          A
          Anil Singh
          from Mumbai, Maharashtra
          Apr 14, 2010
          Resolved
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          Address: Mumbai Suburban, Maharashtra

          Sir,
          Since laast few months I'm trying replacement for my below detaild Samsung hard disks but the authorised service center of Samsung 'Vcare Service' located Shop No. 3, Building No. 1, Vidhya Villa, Old Nagardas Road Andheri (E), Mumbai: 400 069. is not giving replacement of below detaled HDD while we had handedover the faulty HDD.

          Work order No. HDD Sr. No. Date of Handover
          [protected] 40 GB 1514jla1505509 05/02/2010
          [protected] 40 GB 1514jfl52077 05/02/2010
          [protected] 80 GB 1411jlfl311909 05/02/2010

          May all above products are under warranty but above said service center is harrasing us so please help us.

          Thanks and best regards,

          Anil P. Singh
          Aug 14, 2020
          Complaint marked as Resolved 
          Sir,
          Since laast few months I'm trying replacement for my below detaild Samsung hard disks but the authorised service center of Samsung 'Vcare Service' located Shop No. 3, Building No. 1, Vidhya Villa, Old Nagardas Road Andheri (E), Mumbai: 400 069. is not giving replacement of below detaled HDD while we had handedover the faulty HDD.

          Work order No. HDD Sr. No. Date of Handover
          [protected] gb 1173j1cyb77558 23 aug 2010
          [protected] gb 1519j1cl507387 23 aug 2010
          [protected] gb 1519j1c[protected] aug 2010
          [protected] gb 1519j1bl488962 23 aug 2010
          [protected] gb 151911bl931970 05 aug 2010

          May all above products are under warranty but above said service center is harrasing us so please help us.

          Thanks and best regards,

          Samim Ansari
          HELLO SIR,
          MY NAME IS MAHESH PRASAD, MERI COMPLENT HAI KI MENE SAMSUNG KA HARD DISK MODEL NO. 503 HI, SL NO, S23CJ90Z505501 HAI JO KI UNDER WARRANTY ME HAI.MENE AAP KE VISHAL COMMUICATION C.21/4-A-2, MALDAHIYA, VARANASI ME DIYA HAI .OR 8 DIN
          BAD MUJHE BATATE HAI KI AAP KA RAIPEAR BADLA GAYA HAI YE SAMSUNG KA NAHI HAI . AAPKA HDD REPLACEMENT NA HI HO GA
          AAP BATAYE KI MAI KAYA KARU, MY MOB... NO.[protected], [protected]
          MY EMAIL ID. [protected]@gmail.com

          PLESE REPLY ME.
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            S
            Sandipkumar Thakur
            from Mumbai, Maharashtra
            Apr 14, 2010
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            Address: Raigad, Maharashtra

            I bought new Samsung Refrigerator in September-09. On 11.04.2010 suddenly refrigerator went off. Customer complaint was lodged on Samsung help (helpless?) line. Complaint number is [protected].
            There was no response either from helpline or service centre. I called once again to helpline on 12.04.2010, Executives namely Mr. Vinayak, Miss Pooja did not failed to give positive response. Both of them did not give any contact number of their superiors. Their commitment of visit of service engineer by 20:00 Hrs if 12.04.2010 did not come to reality.
            Once again I contacted this helpline on 13.04.2010. After repeated insistence, one of the executives gave contact numbers of service center at Panvel. One mobile number of Manager of service center was also given. Both those numbers were found to be "switched off" on 13.04.2010.
            On 14.04.2010, service center could be contacted, whereas mobile number of service center manager was "switched off" for entire day. One of the executive, Miss Pratidnya was trying to put service engineer on job. Once again there was commitment that service engineer will visit by 20:00 Hrs of 14.04.2010. Nobody from company nambed "Samsung" turned up.
            I have no other option but to wait for the great person called "Service Engineer of Great company called SAMSUNG".
            Please suggest what action should be initiated.
            Aug 14, 2020
            Complaint marked as Resolved 

            Samsung/Refrigerator — refrigerator out of order

            i have bought refrigrotor from texla showroom mansa. model no. RT35BDPS1/XTL/2010 . my refrigrator has gone out of order. i have also registered a complaint at above mentioned showroom but for the last three days no body has come to repair the refrigrator despite my continous reminders. i am sufring a lot for this problem. kindly help me. my mobile no. is [protected]
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              P
              Poonam
              from Delhi, Delhi
              Apr 14, 2010
              Resolved
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              Address: Meerut, Uttar Pradesh

              we have logged the complaint of AC,complaint no :-[protected],case was logged on 9th april,but till today we are not getting any response from service centre.
              Aug 14, 2020
              Complaint marked as Resolved 
              hi all
              here with i am giving the application submitted to honble DCP, Central Zone, hyderabad for your reference
              Those who would like to join can contact me over mail


              To, 27.08.2008.

              The Respected Dy. Commissioner of police,
              Central Zone,
              Hyderabad.

              From,
              Murali Mohan.V,
              Chartered Accountant,
              324/III, Janapriya Abodes,
              Bakaram, Gandhinagar,
              Hyderabad 500 080.

              Respected sir,

              SUB : Request for Permission to protest against SAMSUNG Company at
              Indira Park – NTR Stadium.

              Purpose To create awareness in general public about the worst service
              To show my dissatisfaction about the service of the company.

              Ref My customer complaint no.[protected] with customer toll free
              no.[protected].

              Discussion held with local customer people Mr.Mahesh over his
              no.[protected] and his office 4434 4047

              With reference to above and above subject I submit the following with your good offices regarding my problems and difficulties faced being customer of SAMSUNG.

              1. Sir my name is Murali Mohan.V. I am a practicing chartered accountant in gandhinagar, Near RTC X Road, Hyderabad.

              2. I bought a SAMSUNG FRIDGE on 30.04.2008 from Bajaj Electronic Show room at panjagutta, Hyderabad.

              3.
              a. At the time of demonstration of that fridge the company executive himself noticed a defect in door GASKIT. For rectifying this he asked us to give a complaint to customer care in [protected].

              b. As suggested by that person we duly lodged a compliant in customer care.

              c. A Technician (namely First Technician) from company visited our house when I am not in my house with out even intimating the same to me. He stated to my wife that there is no problem with the door.
              4.
              a. After few days when I noticed that some insects are in the fridge and fruits / milk / other things are not so hygienic in the fridge then I again lodged a complaint with customer care.

              b. Then the first technician again visited our house as usual with out even intimation and he pasted the GASKIT with a gum.

              c. After I came to my house I noticed this and I felt upset about the service and again I lodged a complaint again with customer care on 28.06.2008.

              5.

              a. This time company has send another technician ( namely second technician) to our home.

              b. He came with due notice to my home and seen the fridge.

              c. He told us that the problem is not with the GASKIT, the actual problem lies in the door itself. He noted down particulars of fridge and he told us that the door will be replaced in due course.

              d. On 16-18 of July people from Samsung company came and delivered a door at our house. When I asked about the replacement they sincerely told us “ Sir we are not technicians, We are just delivery persons”

              e. Later I Keep on pursuing this matter with customer care people and no one responded.

              f. After few days Later one fine day the first technician again came to our home with out notice and asked my wife to clear the fridge to replace the door delivered to us.

              g. My wife honestly requests that technician “ Sir We doubt the door delivered to our house what we hope is not 230 Ltrs door”. Then he replies the door is very well fit for our fridge and again asked my wife to clear the fridge. It has taken 30 Min to clear the fridge and this gentleman relaxingly studied the news papers.

              h. After the clearance is over then he simply checks the door and with a small smile in his face he told my wife “ madam you are right this door is not 230 Ltrs door, this door is 180 Ltrs door”.

              i. Again I contacted customer care.


              6.

              a. After wards I keep on pursuing customer care regarding this problem.

              b. A few weeks / days I cautioned the customer people that the poor service given to me.

              c. Then very next day people from Hyderabad called me and as usual assured for the service.

              d. I waited nothing was moved and again I contacted customer care.

              e. Then people from Hyderabad called me and with apologize they assured me that for the pain I have taken they will replace the fridge itself. For that also I waited.

              f. Even after 10 days after assurance still these people are telling that still they require 3-4 days or a week to replace.

              7. Sir I vexed and exhausted. Now I decided to bring this fact to the general public.

              8. In this regard I humbly submit with your good offices and request you with folded hands to give me permission to protest against the SAMSUNG company at Indira park – NTR Stadium.

              9.
              a. In the process 10-15 persons will participate in this protest.

              b. A crane will be used.

              c. Coconut and doopsticks will be used.

              d. If permits band/sounds will also be used in this protest.

              10. I here with give and undertaking that I abide by the rules and regulations if any laid down in this regard.

              11. Once again I request you to kindly give me permission.

              Thanking you sir,
              Yours truly,


              (MURALI MOHAN.V)
              Chartered Accountant
              SAMSUNG CUSTOMER.
              i bought one samsung mobile it affected with display problem. So i planned to go samsung service center named Technocare Pnody bazar chenni. Their customer relationship is wrost. In that ofiice one TV is their, Employees watching TV and customers are waiting for long time
              i purchased the mobile on 27/8/2009,model no: S3500. on the very next day mobile gave a very low battery back-up,when contacted the service centre of pune,deccan branch,after visiting the third time within 8 days the head of branch Mr.Mahesh said "lakho mobile bante hai aur bikte hai usmese 100-150 mobile mein to problem hoga hi".
              this type of service is not expected from such a reputed company,reply and take the action on such a customer care personnel
              my samsung microwave got dead in 06-07-09.i submitted it in local service center.they submitted that they are unable to repair it so they will refund the money.
              after 5 months,neirher they replacing it nor they are returning the money.i am feeling helpless.pls tell me what to do.
              mahavir parsad
              ferozepur city punjab
              [protected]
              I have purchased new washing machine and LCD tv of samsung and no one is coming for installation.

              I have purchased the appliances from eZone gurgaon but they people are also not responding .
              Please help me .

              Molik Jain
              [protected]
              I am narendra pawar from navi mumbai, i have brought samsung (mobile) F309 handset, 20 days before it had a problem of installation new softwear, so for reinstallation i had submitted that mobile to vashi service centre, (work order no. 6207) at frist they told me that i will get my mobile withing three working day, but it has been now 20 days to submitting that handset to service centre, and now after all headack when i told them i want to return back my mobile they told me sure you can take your mobile from us, what does it mean:, , , means they have kept my mobile for 20 day just to say me like this.
              hi
              i buy a samsung ref in nov 2008.after 6-7 months it starting to give problems.i had requested my problem to my dealer E-ZONE FEROZEPUR PUNJAB & LOCAL SERVICE CENTER.they visited 4 times to my homes,but the problum is still there.my latest call no is [protected] registered on 12 feb 09.
              pls tell me to whom i contact in samsung India for my complaint.
              ashok singla
              6,civil hospital complex
              ferozepur city Punjab
              [protected]

              worst service - Comment #1887189 - Image #0
              I AM GENUINLY DISGUSTED BY YOUR UNPROFESSIONAL ATTIITUDE IN MY CASE!!! I MRS. TEESTA DATTA HAVE BEEN SEXSUALLY HARRASSED OVER A PERIOD OF THREE MONTHS BY MY STORE MANEGER BASTARED SANJAY SEN OF GOLD MOHAR IMPEX PVT LTD.-E-MALL IN CENTRAL AVENUE AND I HAD TO LEAVE THAT PERTICULAR COUNTER WITY FULL REPORT SENT TO THE SON OF A OF A B.M. MR.ASHOK KUMAR.HE REPEATEDLY REFUSED TO PROVIDE ME WITH AN ALTERNATIVE COUNTER AND NOT ONLY THAT HE ALSO STOPPED MY INCENTIVE FOR THE MONTH OF NOV.09 AND ALSO MY DEC.SALARY AND INCENTIVE AND ALL MY HONEST MONEY THEY HAVE DISTIBUTED IN MY COLLEGES ACCOUNT.I HAVE BEEN FORFULLY MADE TO RESIGN FROM MY DESIGNATED POST.
              AND NOW THEY ARE NOT CLEARING MY DUES BY GIVING MY FULL AND FINAL SETTLEMENT...THEY ARE HARASSING ME AGAIN!!!
              I WILL FILE A SUITE AGAINST THE COMPANY ANYDAY NOW.
              IF I DO NOT GET MY MONEY IN THE FOLLOWING WEEK YOU GUYS WILL BE IN BIG ...I WILL GO TO THE MEDIA WITH THIS ISSUE CAUSE I HAV ALL THE RIGHT CONNECTIONS...SO BETTER BE HONSEST AND DONT ASK FOR UNNESSESARY TROUBLE! REPLY IMMDIATELY.
              ASP.AND THAT SANJAY SEN SHOULD BE PUT BEHIND THE BARS...
              hi
              i buyed a samsung corby 3g mobile of model lo M5650 in hyderabad on march 5th.i started using it from 26th while using i got to know that my mobile is not supporting mp4 format, so i gave to the service center(vizag) at dwaraka nagar.they told me that, to install the software it hardly takes 2 days.After the days completion when i went there still the same problem arised in my mobile.They told that we have to send this mobile to Vizayawada for replacement of motherboard, so to come on thursday i.e on[protected],
              when i went der on thursday they replied by saying that to come on saturday.The routine continued by changing the days, even when im calling to their mobile they were not responding or not even taking the call. From saturday(10th april 2010) it again got postponed to monday(12th april 2010). on monday again they were telling to come on tuesday(13th april 2010) i.e; today still when im calling to the manager.he was not taking my call or not even responding.this is not fair behaving like this to a customer..he made me irritate like anything.i need my mobile by today evening before 5:30.
              Dear Sir,
              I bought a 1.5 Ton Samsung Split A/C through M/s.Ragavendra Agency ,Tirupattur,Vellore District on 11-Sep-2008.At present i am facing some problem in the Cooling and Informed the agency 2 weeks back.Till now they didnt attended the call and also response is very poor.Service persons working with M/s.Ragavendra Agency are freshers and not proper in fitting the A/c.Kindly I request you to take action on this at the earliest and i feel wrongly i bought through this agency which is very poor in service all point of time.

              With Regards,
              M.Jayamaruthi
              4,Nethaji Road,Lane 5,
              Tirupattur
              Vellore Distict
              Tamilnadu
              Ph No:[protected]
              Hi

              I have loged a call for samsung Window A/C for not cooling.(16/04/2010)
              They have commited they will attend the call by next day.
              But the same was not happen even after lot of call made by me to the service person and customer care(My complient no : [protected]).
              Finaly they attend the call after 7 days after lot of calls made by me suggested to take the AC for gas filling and water wash. When i rcvd the unit next day i found middle poration was not get cooling and they broked my stbelizer and front door lock. When i made a complient again on 27/04/2010 i got replied that some unit will not get cool in middle(looks dry , normaly it will be wet when the AC is on run).
              where earlier it was not like that. Till now(04/06/2010) i have not rcvd any call from the service center or not any one turned down(Vijay anand service center chennai). The worst every service by the samsung. Think twice before you buy...

              Thanks & Regards
              S.Karthik
              Chennai

              Samsung — Worst Service in Warranty

              I had purchased Samsung Corby Speed CDMA mobile in january w010 and the mobile was doing well until the first week of august 2010. There was a problem with my touchpad and i had approached the samsung service center with my warranty and purchase details.They said that the touchpad have to be replaced and will be available withinn 1 day if stock is available and within 4 days if the stock is not available. By today it is 14 days over and i had called them atleast 10 times by now. There is no one who feels responsible for a customer and the promise done to a customer while selling a product is not kept by any one when it comes to service. It is better to purchase a B class product with A class service, rather than purchasing a A class product with B class service. This is the second time i'm irritated with the customer support from samsung and BEWARE OF THESE CHEATS. DO NOT BELIEVE IN PROMISES DONE WHILE PURCHASING. THESE COMPANIES WANT US TO BE CHASING.
              I have a problem with samsung hdd, if i call the customer care they simply disconnect my call after hearing that i have aproblem with harddisk, so i tried through mail, but still no support from samsung. its a worst service i have seen in my life, we have to avoid this products.





              Can anyone help us in this.





              Regards,



              Arunraj.T



              RAJSRI COMPUTERS.,
              No.231, Gokale St, Ramnagar, Coimbatore - 641 009.
              Tel :[protected] / 45 29 29 2 . Mobile Phone: [protected]
              Email : [protected]@rajsricomputers.com. Website : www.rajsricomputers.com .





              From: RAJSRI COMPUTERS [mailto:[protected]@airtelmail.in]
              Sent: Thursday, April 28, 2011 9:27 AM
              To: 'support.[protected]@samsung.com'
              Cc: 'p.[protected]@samsung.com'
              Subject: FW: reg: hdd complaint, very urgent.



              It’s very same, how this worst Samsung will survey in the market with these kind if irresponsible persons am requesting around a month to replace one of our customers harddisk, but till now nobody is giving the solution, we are a dealer your support is this much worst than how can we believe in selling Samsung in future, in the mid of this month I have planned to put a Samsung laptop in our showroom for demo, but thank god I have not did that. If you are not ready to give a solution than tell us frankly, that customer every day morning come here fighting with us when some other customers are here, it will make our name spoil. This is the final call if you peoples didn’t reply than ill give a WD or Seagate hdd to customer and I ll ask the customer to file case in consumer court. After that you have to give a reply know.



              Try to support us at least one time, I promise you in future we never come for Samsung support, never sell Samsung products. Ill inform this to our CITA association also.







              Regards,



              Arunraj.T



              RAJSRI COMPUTERS.,
              No.231, Gokale St, Ramnagar, Coimbatore - 641 009.
              Tel :[protected] / 45 29 29 2 . Mobile Phone: [protected]
              Email : [protected]@rajsricomputers.com. Website : www.rajsricomputers.com .





              From: RAJSRI COMPUTERS [mailto:[protected]@airtelmail.in]
              Sent: Tuesday, April 26, 2011 10:27 AM
              To: 'support.[protected]@samsung.com'
              Subject: FW: reg: hdd complaint,



              From: Arunraj - RAJSRI COMPUTERS [mailto:[protected]@rajsricomputers.com]
              Sent: Tuesday, April 26, 2011 10:26 AM
              To: 'support.[protected]@samsung.com'
              Subject: FW: reg: hdd complaint,



              Dear Sir/Madam,



              Can anyone help me out in this.



              Kindly read the below mail.



              Regards,



              Arunraj.T



              RAJSRI COMPUTERS.,
              No.231, Gokale St, Ramnagar, Coimbatore - 641 009.
              Tel :[protected] / 45 29 29 2 . Mobile Phone: [protected]
              Email : [protected]@rajsricomputers.com. Website : www.rajsricomputers.com .





              From: Arunraj - RAJSRI COMPUTERS [mailto:[protected]@rajsricomputers.com]
              Sent: Wednesday, April 20, 2011 7:21 PM
              To: 'support.[protected]@samsung.com'
              Subject: RE: reg: hdd complaint,



              Dear Khyati Sharma,



              Thank you for your faster response, as you said Samsung executive called me, and he asked me to contact SES TECHNOLOGIES,[protected]. And gave me the request number [protected]. So I have contacted SES Technologies, they asked my details and said, Samsung take over all hard disk services so we will forward your request to Samsung they will call you or mail you within 48 hrs , but still I didn’t received any call or mail regarding this problem.



              Kindly support us,







              Regards,



              Arunraj.T



              RAJSRI COMPUTERS.,
              No.231, Gokale St, Ramnagar, Coimbatore - 641 009.
              Tel :[protected] / 45 29 29 2 . Mobile Phone: [protected]
              Email : [protected]@rajsricomputers.com. Website : www.rajsricomputers.com .





              From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
              Sent: Tuesday, April 19, 2011 12:07 PM
              To: Arunraj - RAJSRI COMPUTERS
              Subject: Re: reg: hdd complaint,



              Dear Mr.Arunraj,



              Thank you for patronizing Samsung Product.



              I sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned. They will contact you shortly.



              I appreciate your patience and request you to bear with us till then.



              Thanking and assuring you for best services always.



              Khyati Sharma

              Customer Satisfaction Team - Support.India

              Contact Numbers

              MTNL/BSNL Users :[protected]Tollfree)

              Others :[protected]Chargeable - To dial, prefix your local STD code)







              ------- Original Message -------

              Sender : Arunraj - RAJSRI COMPUTERS<[protected]@rajsricomputers.com>

              Date : Apr 18, 2011 18:20 (GMT+05:30)

              Title : reg: hdd complaint,



              Dear Sir/Madam,



              I want to introduce myself as a Computer Dealer in coimbatore, we are selling large number of assembled pc’s, for many of our customers we recommend Samsung monitors and for some few we put Samsung hard disks, recently one of our customer had problem with harddisk,



              Model : HD502HI.(500GB/R54/16M).

              P/N: 61813-B721-AAPPO.

              S/N: S1VZJ90Z113580.

              Make: 2010



              First, In Samsung India website we tried to Register a complaint but I was not able to select the model number which we are having now, on the same site I found an information products purchased before 2007 only service centre warranty, so we tried to toll free number[protected], 30308282, they told us to give this harddisk to local service centre in coimbatore M/s Asia Electronics, So we take the product to service centre but they told us they are not doing warranty support for products purchased after 2010, So again we called the same customer care number the second time they gave me a number[protected] and ask us to talk with Mr.Bijovish shankar, so we get him over phone and explained our problem, he said Asia Electronics only the service centre you visit there and if they not accepting then call me from there I will ask them to receive like that so again we have went to asia electronics they strictly said they won’t receive, so we called mr Shankar, but he is not there in office , his staff said he went for a meeting to Chennai and he will come back by Friday only. So again we called the customer care finally they give a reference number ([protected]).But still nobody called us.,



              As we are a dealer we are trying for more than 10 days for a solution for harddisk but still we can’t get the correct information, we are not able to tackle the customer he is putting too much pressure to us. Your support is like this than how can we sell more Samsung products.,



              So kindly forward this mail to concern person and replace this hard disk as soon as possible.







              Regards,



              Arunraj.T



              RAJSRI COMPUTERS.,
              No.231, Gokale St, Ramnagar, Coimbatore - 641 009.
              Tel :[protected] / 45 29 29 2 . Mobile Phone: [protected]
              Email : [protected]@rajsricomputers.com. Website : www.rajsricomputers.com .
              sir,
              I have purchased Samsung chat-on duos gt c3312 on 22th Jully2012 having IMEI No.[protected] in which auto swich off problem was observed. After visiting Samsung Care vimal enterprises Akola date 26/07/2012 work order no. 20075 , they verified the existance of the problem say that the problem is resolve on date 28/07/2012 but same problem was observed hence i again visiting Samsung Care vimal enterprises Akola date 30/07/2012 work order no. 20297 , they verified the existance of the problem say that the problem is resolve on date 01/08/2012 but same problem was observed After contacting the custmer care mumbai they say that please again go to service center and on date 03/08/2012 work order no.20561 we submeet handset to your customer care.
              if this is your service .....? what can we do suggest..... this is our last attempt.......

              nitin gaykwad
              91-[protected]
              hum ne apne fridge ki complin[protected] ko ki thi samsung ke yahan se staff aya aur usne kaha ki iska ek part kharab hai is ko demand mein laga dete hai uske baad se aaj tak mein karib 8 bar call kar chuka hun lekin abhi tak part nahi aya hai
              Dear Sir,

              We have arranged a service for my Samsung CRT TV . The service executive came to my house but his service is not up to the mark and my TV gets repair often. Hence, I complained this to Samsung service center but there is no proper response and justification was not given . Hence, i escalated this to the senior management however there is no proper response. They ask 2 times lab-our for the same service. I am asking this in a written format however, they are not providing the same. Hence, this kind of service is no 1 worst service doing service without proper bills, they cheat the government and people.
              For any more details contact in Tamil

              Ravi
              [protected]
              Dear Sir,
              I purchased a Led tv on 23rd april 2013 serial no is UA46ES8000/ APPRO N0 096077. I made a request for the installation on the same day and i got a call and i requested the customer care executive to send the engineer on the next day that is 24th april but no one came. I called the customer care and they told me there is no such request i again made the request and no one came after that i got sick and today also i made the request twice for the installation and for the wallmount and for the replacement of remote as it is not working i was ensured that the executive will come today but no one came. Your customer care peopple called at my home and told my wife that i have refused them to come for the instaallation and for the replacement of remote which is not true as i did not got a call. They also told her that they will be charging for the installation which is not correct on the part of Samsung. I request you to kindly look into the matter and get it resolved at the earliest. Please note i am putting up the same on the consumer forum. The response i am getting from Samsung makes me feel i made a wrong choice.
              Thanks.
              Puneet Dhawan
              Samsung care of begusarai bihar india near dakbangla road .they did not update my smartphone since 5 months they always say to me that there is no update of this phone available .they suggest me to update my phone in patna which is 110 km away from my location if this problem is not sort out within minimum time than i will not use samsung phone never suggest to purchase phone or any appliances of this company
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                Ashish Gupta17
                from Delhi, Delhi
                Apr 14, 2010
                Resolved
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                Address: Delhi

                I am Basu Dev Gupta i have a Aircondisnor Samsung Bio Sleep Split AC. 1.5tn purchase on April/2008 that AC was not woprking I call on[protected] no. on 10th April 2010 they told okay we send our attend on monday but he dont come then i call on Monday 12/04/10 they do the same okay we send on Tue. bt dont then i call 4 time's on tue they told okay on wen now on wed do the same till yet no one come and today also i call on[protected] a they told in our system swohing get attend today at your home then i call agian bt ????????????????????????????
                so plz. kindly help me out you r a big brand name if you people do this then whats we expect from other i always refere my none go for samsung product bt its your service after sale the prodect then i have to think.. thanking you Basu Dev Gupta
                Aug 13, 2020
                Complaint marked as Resolved 
                My cont. no. [protected], [protected],[protected]
                Address:- Baghban Appartment, Pocket GH-2, Flat No. 686, Sector 28, Rohini, Delhi 85. (Near Shahbad Dairy)
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                  P
                  p.saravanan
                  from Mumbai, Maharashtra
                  Apr 14, 2010
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                  Address: Tiruchirappalli, Tamil Nadu

                  ,
                  Dear sir,

                  i am resident of trichy.i have bought one samsung split AC from MGB electronics,No 833,sathy road,coimbatore-641 012 vide bill no: I/SR/1011/CBE/355 dt 09.04.2010.
                  i have clearly given the address for installation also. already 5 days passed away. still installation not happening.coimbatore office given trichy dealer no for installation. they not even picked the phone.

                  actually my friend recommends for samsung AC. i am totallally frustrated the service of samsung.
                  totally unacceptable. do the needful.

                  regards

                  p.saravanan.

                  [protected].
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                    Vijay Arumugam
                    Apr 14, 2010
                    Resolved
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                    Address: Chennai, Tamil Nadu

                    Hi,
                    I have purchased a Samsung AC along with other products from AC (32" LCD TV, a mobile phone and a refrigerator) in 2007. This was one of the worst ever investment or rather burning of money i have ever done.

                    My AC was working well for an year and few months. By late 2008, suddenly one fine night, my AC got switched off and also its stabilizer. I found my fuse being blown. There is a separate wiring for my AC and it has got a separate fuse to protect other equipments. I changed the fuse and the same thing happened next day. I kept doing this for couple of days and got sick of it and left doing it. Everything happens when the compressor get powered up. As long the outdoor unit is not powered up, indoor unit (just the fan) works fine. due to my personal reasons, i was not able to attend to this issue as it would cost me some money.

                    Recently i lodged a complaint with the customer care and after couple of days a guy came to check the issue and said the compressor should be changed and since (fortunately) my compressor was under warranty, they changed the compressor. I also bought a brand new double booster stabilizer.

                    My luck didnt even last for one day after having installing this double booster. I switched on the AC around 11pm and by 1am the fuse was gone. The voltage was quite normal around 190-200v. I am back with my original problem. I did the fuse again and the next day, the compressor started and in 5minutes time again my fuse is blown.

                    I had my electrician check my AC wiring thoroughly while installing my booster. I have sent emails to the support, the vendor who does the service for Samsung. I have 0% hope that i would get any response.

                    For any reason, DO NOT EVER THINK OF BUYING SAMSUNG PRODUCTS. IF YOU WANT TO BLOW YOUR MONEY, GO AHEAD. IF YOU WANT VALUE FOR MONEY. COMPARE PRODUCTS FROM OTHER MANUFACTURERS LIKE LG, ONIDA ETC. SAMSUNG PRODUCTS HAVENT BEEN WORKING FOR ME BEYOND THEIR WARRANTY PERIOD.
                    Jul 9, 2018
                    Complaint marked as Resolved 
                    Verified Support
                    Jun 07, 2018
                    Samsung India Customer Care's response
                    Dear Customer,

                    Greetings from Samsung.

                    With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

                    Thanking and assuring you our best services always.

                    Thanks & Regards,
                    Customer Experience Team
                    Samsung India Electronics Pvt Ltd
                    Hmmmm...

                    Looks like the fault is with low voltage... Is your electrical line in your home a basic fuse box or 3 Phase MCB... If it is Three Phase MCB, then when the voltage goes beyond a certain level, the MCB for the Airconditioner line will trip and the fuse will not get blown... However you must give the tripper atleast 10 mins to cool down as frequent tripping will cause the fuse to get blown and will damage the tripper...

                    One more point is that if the voltage in your residence is less than 145 volts then the double booster will not be of any use... So go for a triple booster which will work even with voltage of around 120 volts...

                    Email me at [protected]@rediffmail.com if you need further help...
                    is this 2 or 3 star rating ac
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                      Ajay Vidyut
                      from Delhi, Delhi
                      Apr 13, 2010
                      Resolved
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                      Address: Gautam Buddha Nagar, Uttar Pradesh

                      I purchased a dumbo Mobile of your company and suffering since the decision I had made. can you imagine I cant hear call waiting tone during conversation. This is very basic function which is available in each and every fone available in Indian market.
                      I call ur customer care no. 30308282 fourth time on[protected], BP No. is [protected] . They said that in this fone call waiting tone is very low. what the silly plea this is!!
                      the fact is call waiting beep is too low to hear while conversation. if it is so, and you know about it, then you should quote it on pack.

                      I m Assistant Editor in Hindustan (Delhi) and This lacuna of corby would hamper my professional carrier in great way.

                      Pl, return my money and get ur mobile fone back. I m pruchasing another fone. Otherwise I will b free to move consumer court. Hoping for positive response in three days.
                      phone details -(Samsung Corby text GT-B3210 (IMIE No. [protected]) from My Mobile, G-5, Sector-18, Atta Chowk Noida on[protected]. Price Rs. 6450/-.)
                      With Best Wishes-
                      AJAY VIDYUT
                      H-59, Sector-11, Noida-201301
                      Mobile No. [protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      i am using corby txt and its a gr8 phone you can't complain in consumer court i guess as here company didn't cheat you as you didn't ask it to company before purchasing, just keep eye on phone you are planning to purchase before you spend your valuable bucks on it.
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                        Neeti Asthana
                        from Hyderabad, Telangana
                        Apr 13, 2010
                        Resolved
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                        Address: Andhra Pradesh

                        Samsung Support has not responded to this mail

                        7 April 2010
                        Head Customer Care
                        Refrigerator Division
                        Samsung India Limited


                        Dear Sir,
                        This is to bring to your knowledge that I am your customer, I purchased a refrigerator from you in 2003/4 Model SR37WG2/XTC 360 litres. Within a week we reported that the performance was very very poor and that the food kept inside was getting spoiled/stale. We enquired as to what is the ideal temperature we should expect in both the compartments but were never told. We recorded the temperatures in both the Freezer and the non-Freezer compartments (which were very similar to what we recorded now) for proof which we gave to your company personnel. Your service personnel insisted that they will fix the problem but we insisted that the piece be replaced. With great reluctance they did. The replaced refrigerator though better than the earlier was never satisfactory, we wanted to verify if it was performing optimally or not hence we again enquired the expected temperatures in the Freezer and non-Freezer compartment again they dodged the question, they said if we have any problem they will attend. I regret to inform that ever since we have had to keep our cooked food in the freezer during the summer months in particular to stop it from going bad.
                        You will appreciate that the Freezer compartment appears to be performing alright but the Non-Freezer compartment is dismally bad right from the beginning.
                        Coming to the present, on 6th March 2010 we registered our complaint with[protected] vide Ref. # [protected].

                        7th March 2010 your local service personnel (Mr. Ram Mohan mob. # [protected]) attended, after verifying he fixed a small problem with the door through which the cold was leaking said that the gas level is alright and informed that the problem is because the fridge is too close to the wall which he moved a little away and asked us to observe and that he will come the following day to verify.
                        8th March 2010 The problem persisted. Mr. Ram Mohan did not come. We started recording the temperatures in both the compartments. Please Refer our files SamsungRefrigerator.pdf and SamsungRefrigerator.xls
                        9th March 2010 We called your local Service Centre Ph. # 44344016/8 to enquire, we were informed that Mr. Ram Mohan is on leave that they will send another person (Mr. Pawan) whose mobile # [protected] was also given to us. We called Mr. Pawan but he declined to come as it was very late he said. We had to call[protected] to update the status following which Mr. Pawan phoned and visited. He verified the gas and informed that it was low 0.4 - 0.5 where as it should be 8.0. He said he will send the concerned people to do the charging and that it will cost us approx. Rs. 1,000/- we agreed.
                        10th March 2010 the gas charging people arrived, their chief observed and also verified that the Freezer was maintaining a good temperature and the ice formation was good hence there was no need to recharge the gas. Nevertheless he verified the Non Freezer compartment temperatures from our record (Ref. files SamsungRefrigerator.pdf and SamsungRefrigerator.xls) and asked us to cooperate for 2 days to allow them to take our fridge to their workshop/service centre for observation. We agreed but We had a party coming on 14th hence we requested them to take it on 15th March.
                        15th March 2010 The Service Centre personnel moved our refrigerator to the place for observation.
                        18th March 2010 the refrigerator was returned after due observation and ??? we don’t know. Mr. Fareed Mob. # [protected] was now dealing with us. He said that refrigerator was verified and that it will function properly.
                        19th March 2010 we informed the temperatures we recorded to Mr. Fareed, he was kind enough to visit us. He was at a loss to understand why the refrigerator was not cooling the lower compartment to the expected 2 degrees centigrade. He closed the left side vents in the Freezer compartment with adhesive tape Ref. file TRI_8536.JPG and removed the vent panel from the Non-Freezer compartment Ref. file TRI_8529.JPG and TRI_8537.JPG. He then asked us to observe for the next 2 days and report to him, which we did. The temperature in the Freezer comp. was perfect according to him and you will also agree from the temp chart attached.
                        25th March 2010 we recorded the temperatures till this day. If you take the readings between 21st and 25th Mar 2010 you will appreciate that the average temp. in the Non-Freezer compartment is 11.75 degrees centigrade and -12.5 in the Freezer compartment.
                        Now would you be kind enough to address this problem on priority and spare us further misery.
                        Regards
                        Dr. Neeti Asthana
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Dear Sir,
                        I have been given estimayes of Rs 1250/- for gas recharge and fixing of leaking joints in tube.
                        I do not have the receipt. But can give the bar code scanned image.
                        The details written are: 0230 and control no( not s/n no) A02297. I am sure you can track. I bought it in late 2006 from RC Electronics in Lajpat nagar.
                        Please advise whether this is covered in the compressor warranty. If yes, do we still have to pay.
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                          Kiran Kumar
                          from Hyderabad, Telangana
                          Apr 13, 2010
                          Resolved
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                          Address: Hyderabad, Andhra Pradesh

                          Hi,

                          I am chasing samsung electronics for getting accessories for HT-TZ425N. Shah electronics (Dealer) initially cheated me by giving faulty piece. Where samsung took the responsibility of replacing it.

                          After that, I asked for wireless card (They informed me it is optional, then I said, don't mind to pay, pl. inform me where I can get that card), for that Samsung is just dragging it for months. If Samsung is not capable of maintaining the stocks any where india, why do they sell the products by giving wrong info.

                          I decided to approach consumer forum, if it is not getting resolved in next couple of weeks. I will also keep spread the incident happen to me through internet and also print media to ensure awareness about these guys.

                          Thanks,
                          Kiran
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            I
                            IRFAN ALI
                            from Gurgaon, Haryana
                            Apr 13, 2010
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                            Address: Lucknow, Uttar Pradesh

                            I HAVE ALLREADY REGISTERD MY COMPLENT BUT THERE IS NO REPONCE FROM THE DEALAR SIDE
                            poor service very bad after sales

                            I have purchased a split air conditioner Ac 1.50 Ton on Date[protected] on ur

                            dealer:
                            VIVEK LIMITED
                            205 ph road,
                            purasawalkam
                            CHENNAI - 600007
                            PH NO : 42952200 .. 42952216

                            my compressor is not running i have GIVE A COMPLAINT ON[protected]
                            STILL NOW 1 PERSON ALSO NOT CALLED ME...& NOT CAME 2 ATTEND THE PROBLEM todat the date is[protected]

                            AFTER UR RECEIVING THIS COMPLAINT WITH IN 24 HOURS U SHOULD TAKE THE STEP OTHERWISE I WILL MAKE A BIG ISSUE & I WILL
                            GIVE A BIG ADD FOR UR IN MY FACEBOOK & ORKUT



                            my job no is :- 321526

                            my name johnny
                            my contac no is [protected] & [protected]
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                              Sharad Tavargeri
                              from Hubli, Karnataka
                              Apr 13, 2010
                              Resolved
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                              Resolved

                              Address: Dharwad, Karnataka

                              We have purchased a samsung refrigerator(RA18XHD) last year. The chill tray is broken.From last 6 months we are searching for it in sam sung service centre& in dealer shops.But we are not getting it.
                              Plz make sure we get it urgently.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              I have purchased a samsung refrigerator(RA19/CDUX1/XTL/2010) in october2010. The chill tray is broken & refrigarator omits very high sound at day and extreamly loud noise at night.The sound is too much irritating bcoz of that we cant even sleep properly .This problem is from last 2 months, two service persons has came and check it at twise but i dont get the replaced tray & not solved the problem of noise yet today so plz take proper and immidiate action.
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                                sumit kumar
                                from Ray, Jharkhand
                                Apr 13, 2010
                                Resolved
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                                Address: Ranchi, Jharkhand

                                Daer sir,
                                I bought a samsung mobile phone model no.c5212 dated 04/04/2010 from:-SHAAN COMMUNICATION, PANDEY MALL, VISHAL MEGA MART, FRASER ROAD, PATNA, BIHAR
                                tHE MOBILE DEFFECTIVE IS BATTERY BACKUP IS VERY LOW
                                PLEASE HELP ME

                                Reguards
                                Thanking you
                                SUMIT KUMAR
                                C/O AMAR JYOTI DARAD
                                MANDA BAGICHA MORABADI, RANCHI , JHARKHAND
                                MOBILE NO:-[protected]
                                [protected]
                                [protected]
                                (O)[protected]
                                (R)[protected]
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                dear sir,
                                i am having samsung c5212 it is not supporting games, themes, applications etc
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                                  A
                                  Abhishek Jain
                                  from Chennai, Tamil Nadu
                                  Apr 13, 2010
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                                  Address: Chennai, Tamil Nadu

                                  My mobile phone got lost saturday 10th april, since i have mobile tracker i found that the following sim were used but as soon as i call they switch off the mobile, the two numbers which used my mobile are
                                  [protected] on 11th april 9:03 pm and then used in
                                  [protected] on 12th april 05:34 am.


                                  IMEI number of my mobile - [protected]
                                  brand name - Samsung
                                  model - L700 steel body

                                  Kindly do the needful to trace the phone and you can contact me on my mobile number[protected]
                                  abhisek jain
                                  Samsung India customer support has been notified about the posted complaint.
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                                    chandra prakash awasthi
                                    from Delhi, Delhi
                                    Apr 13, 2010
                                    Resolved
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                                    Resolved

                                    Address: Chhattisgarh

                                    Sir,
                                    I have bought samsung GT B5722 mobile 25 days back. I am not able to connect to the internet through my PC by using mobile as the modem. I complained a lot about this to their technical & service centre but of no help. I also contacted other people who have lodged similar complaints in this forum, but all in vain. If some body can help me in instructing samsung to address this I would be grateful.

                                    Chandra Prakash Awasthi
                                    Raipur Chhattisgarh
                                    Mob.[protected]
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      Sandip
                                      from Tral, Jammu and Kashmir
                                      Apr 12, 2010
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                                      Address: Cooch Behar, West Bengal

                                      I bought a Samsung Corby Por (GT B5310) on 13th Feb, 2010.
                                      I got 2 cds of KIES. I installed the software by selecting the CUSTOM mode which gives the option to connect to the Internet.
                                      But the problem arise when I connect my phone with my comp. SAMSUNG KIES can't detect my phone...
                                      In DEVICE MANAGER I found "MTP" and "SAMSUNG USB Mobile Logging" is not installed properly.
                                      Can anybody tell me how to update this two hardware driver...?
                                      +1 photos
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                                        neeraj singla
                                        from Firozpur, Punjab
                                        Apr 12, 2010
                                        Resolved
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                                        Resolved

                                        Address: Muktsar, Punjab

                                        Before giving any further details i hope filing a complaint online would definately help...i had bought a refrigerator(side by side) from samsung dealer bathinda five yeas ago. i started facing problem with its cooling three years ago..earlier an engineer from ludhiana came and fixed the problem by replacing a part and told us that the main cause of less cooling is frequent power cuts in the area..now we are again facing the problem of less/no cooling after three years..i had lodged a complaint on[protected] with samsung toll free customer care number[protected]. the complaint no: is [protected]..although the samsung people claim that customer complaint is heard with in 24 hrs but until today no mechanic has visited us..i am highly disappointed with the after sales service of samsung. i regret why i bought such a top line product of samsung and have almost made my mind that in future i will never buy any of samsung product.
                                        i dnt know how the company would survive with such a negative after sales service attitude in present competitive environment..
                                        thanks
                                        neeraj singla
                                        giddarbaha
                                        [protected]
                                        Aug 14, 2020
                                        Complaint marked as Resolved 

                                        Samsung — side by side Refrigerator

                                        We bought this on Aug 22 2005 (model RS21NCSW) in Bangalore, India. We did not have any problems with it for almost 2 years or so. Then, we noticed that when the power went out briefly (we have a generator and the power almost always comes back within a minute), the fan was making a racket and the temperature in the fridge would rise abruptly (it's upto 18C and therefore food spoilage etc). Each time this happened, we called the Samsung service center. Each time the service technician was here and opened the back wall of the fridge section from the inside, there was chunk of ice in the well surroundng the fan. Now, it seemed obvious that the fans blades were hitting the ice and therefore the racket. Each time, I tried to get the service technicians to try and figure out why the ice was forming, the answer was the same, "we'll replace the fan, clear the ice the problem will go away". This is terrible servicing. The fan has been replaced 3 times.

                                        There's 2 thoughts that come to mind regarding Samsung servicing.
                                        1) They are trying to make money off their service department.
                                        2) They simply have imcompetent people who do not enough training and are being told what steps to take if a particular problem occurs.

                                        I would really like to believe that it's the second thought that's true, however distressing it is.

                                        Now, I believe that this problem is not going to fix itself. And I don't want to continue gambling on the quality of food. I really would like to hear from Samsung about this issue. We are perfectly willing to pay for repair work if someone could figure out what's wrong. There has to be someone in the Samsung world who knows what to do when this problem happens. By the way, there's several reports on the web about this problem.

                                        Here are the service dates:
                                        June 1 2007
                                        Nov 20 2007
                                        Dec 14 2007
                                        June 16 2008
                                        Aug 12 2008

                                        If anyone from Samsung needs any more information. I'll gladly help.

                                        While looking for information on the web, turns out this is a problem for these models all over the world. BBC watchdog highlighted this problem and Samsung woke up suddenly and extended the warranty for the fridges in UK. Clearly, they are admitting to a problem.

                                        samsung /side by side refrigerator — Repeatedly complaint No Response

                                        Dear Sir,

                                        This is to inform you that I have reported to Sam-sung Call centre On 2ND of June, Request for change of
                                        My Side by Side Refrigerator power cable ,till date every day call centre promising me that technical person will visit by evening, and kept me awaiting for the same,
                                        FYI My CID No: [protected]
                                        Customer Name: Nisar A Shahab


                                        Thanking You
                                        Capt Nisar
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