Samsung India Complaints & Reviews

Hello sir

Greetings of the day,

I kamal kant agarwal ( R/O D 131 shastri nagar meerut 250004) bought a fridge from S R ELOCTRONICS GAZIABAD (UP) and it was delivered in a bad condition with one open plate from the back and the fridge is not evenly balanced , its actually not standing evenly .

So i made a complant with the company on 18th morning at 11.42 am (purchase date is 17th april) and my complaint number is [protected] Model number is RT 29/ZBPS and the engineer came and he saw the fridge and he also spoked to dealer that it will be changed tomorrow on 19th april but now these people are not ready to replace it.

So please take necessary action.

Regards

[protected]

Dear Team,

I compel to inform you about your poor service from your end regarding my Mobile h/s.

I have purchased the model S379 (CDMA) h/s on the month of October'09. After 3-4 months using it, found a frequent network fluctuation on the said h/s.(Not on the strong network area, but on a bit poor area where all other h/s including Samsung works fine). Tried to solve by changing the SIM card twice but problem did not resolve.

Visited to your ASC (Sabsonic//Maruti Bldg. 12 Loudon st. Kolkata). There they keep my h/s for 1 day & update the software and assured me the problem is resolved now. But problem persists.

Again submitted the h/s to the ASC, this time they keep for 6 days from 6th. April to 14th. April and told me they kept watching on the performance where found no network problem on the h/s. But still they will swap the PCB after available of the same.

Finally I have lose my patience as I am also working with a service industry and I cannot afford so much time for solving the issue.

Not only that between the period I have also submitted the h/s to your G.T. Road, Howrah branch also and they also handed over by updating software only.

My question is:

1. Have I made mistake by purchasing your product?

2. If you cannot satisfy your customer then what for you are expensing by locating ASCs.?

3. This is a leading model which we use to sell on an average 40-50 nos. everymonth from our outlet. Should we stop selling this from all our outlet refering this worst service and escalated to my higher authority?

4. How this will be believable that you do not keep accessories on your local HO for a leading model. and ask customer to wait for uncertain period.

This is not my screaming to you for solving my problem, this is for your information only about the after sales service from your end.

Model : SCH379
Sl. No: A0000017C8C3D0

Thanks & Regards

Atanu Chatterjee
M: [protected]
e-mail: [protected]@rediffmail.com

Hi ,

I have purchased a Samsung Jet S8003 mobile for Rs 18000/- on 24/10/2009. My mobiles touch screen stopped working on 10/04/2010, I approched the Vasai Samsung Service Center on 14/04/2010( Work Order 2717 ) , On Analysing they said Touch screen is gone and they have to order it from the Company and I should be getting my phone with in seven days. I called them after Seven days now they have given me another date. I am not sure how long this is going to take... Please help.

Thanks & Regards,

Sekar

Though the model nos:RF67DEPN & RF62NEPN have been mentioned & displayed in the Frrunch! leaflet for New 2010 Range but inspite of my repeated request I have not been provided with the price of the products(Request Ref. No.: [protected]) till now. I feel this is not in line with Statutory requirement for the manufactured products and besides this also causing inconvinience to the Consumer.Moreover it seems manufacturer may fix the price of the product after sensing the demand through this process and this can be construed as cheating. I would request for proper communication to them through this forum under Consumer Protection Act.
Thanks and wait for action on this.
B.Shriwastava

Dear Sir,

This is to bring to your notice we have bought a mobile of Samsung brand in Univercell (old Washermanpet branch). suddenly while mobile is in charge it got off. when we try to on the mobile it is not working. while we approach the service centre they told that there was a Liquid Block. (due to Sweat)

See the mobile is purchased before 4 months. when a mobile is under warranty U people is not even bothered to answer the query customer. Is this is way to response to the customer.

And i have a doubt , as per the service centre representative told that, due to sweat it might get a liquid block.So it shows the quality of your (Samsung mobiles) product ?
If any proper action is not taken we have to go legally. Expecting your reply.

Regards,
Anne

i have purchased Samsung SCH w299 dual sim mobile 3 month back at Rs.10500/- its manual book suggests that the mobile can be attached with PC and internet can be used on the same.I have been trying to attach the mobile with PC with help of Datacable for almost a week but am unable to do so. On calling Reliance customer care i was told that No such mobile model no. is registered with them ie.Reliance.they suggested me to talk to samsung officials i called samsung customer care and was not provided any satisfactory answer in this regards i was told that this set is registered with RIM CDMA and they shall provide the gprs setting.I am being fooled by samsung as Reliance has given me in writing a confirmation that this Model no is not registered with them what action can i take against samsung pls help me out.

TO
THE CMD/CHAIRMAN/PRESIDENT/HEAD OF SAMSUNG INDIA/HEAD OF SAMSUNG HQ
7TH & 8TH FLOOR, ISCI TOWER, 61 NEHRU PLACE, NEW DELHI

SUB:- FAULTY REFRIGERATOR AND WORST SERVICES BY M/S SAMSUNG.

WITH DUE RESPECT I SUBMIT THAT I HAVE PURCHASED A REFRIGERATOR OF YOUR COMPANY I..E. SAMSUNG INDIA LTD. I HAVE PURCHASED THE SAME FROM M/S SARGAM ELECTRONICS , NAJAFGARH ROAD,. UTTAM NAGAR, NEW DELHI-110059. VIDE CASH MEMO SUN-566 DATED 9/8/2008 AND MY MODEL NO. IS FFRT-23YVMS1 WITH SR. NO506329 FOR RS. 13,000/-. SINCE THEN I AM LODGING COMPLAINT WITH YOUR COMPANY AT EACH AND VERY LEVEL REGARDING NON COOLING OF THE REGFRIGERATOR FOR LAST 15 DAYS. A COMPLAINTS HAS BEEN LODGED WITH YOUR PHONE NO. [protected]. BP NO. [protected] HAS BEEN GIVEN TO ME. BUT DESPITE SEVERAL REMINDERS NO BODY FROM THE COMPANY HAS VISITED MY HOME. AS PER YOUR BILL/DOCUMENT 12 MONTHLS COMPREHENSIVE WARRANTY IS THERE AND ON COMPRSSOR THERE IS A WARRANY OF 60 MONTHS. NOW IF THE FRIDGE DOESN’T COOL IN THIS HEAT AND SHRP SUMMER LIVING WITHOUT A PROPER COOLING IS LIKE A HELL. WHENEVER CONTACTED TELEPHONE NUMBER OF SEVERAL PERSONNELS IS GIVEN BUT NONE OF THEM IS READY TO LISTEN ON THE GRAOUND THAT MY LOCALITY I.E DWARKA IS NOT WITH THEM. I CAN’T UNDERSTAND WHOM TO CONTACT.

WE HAD HEARD ABOUT SAMSUNG INDIA AND HAD A GREAT REGARD FOR ITS QUALITY BUT REGRET TO SAY THAT EVER SINCE I HAVE BOUGHT THIS REGRIGERATOR WE HAVE BEEN FACING HARDSHIP. THIS CLEARLY SHOWS THAT SAMSUNG IS ONLY INTERESTED IN SELLING THE PRODUCTS BUT NOT IN CONSUMER SATISFATION. I AM ALSO CONTEMPLATING TO RAISE THE MATTER IN APPROPRIATE CONSUMER FORUM.

IT IS REQUESTED THAT THE COMPLAINT MAY BE LOOKED INTO AND PROMPT ACTION TAKEN TO SET RIGHT THE PROBLEM. EARLIER ALSO WE SUFFERED IN THE HANDS OF THE COMPANY DURING THE LAST FAULT. THIS IS A FRIDGE WITH SEVERAL BREAK DOWN IN VERY SHORT PERIOD.


YOURS FAITHFULLY,


(MADHU SAWHNEY)
110, F/F SECTOR 17-D, DWARKA , NEW DELHI-110075.
(M) [protected], [protected],[protected]

Dear Sir,

There is some problem occurs in our Samsung TV, so I called one local mechanic to check my TV and he found that everything is good except EHT is not working and he tried to find that product but he did not get it. Then I thought that part must be with samsung company, so I lodge a complaint (complaint no. [protected]) on 17.04.2010, the person came on Tuesday and without checking seriously, he said my wife, the kit of the TV must be change with Rs. 2600 or you have to bring your TV to Patparganj service centre then he can check our TV. I think his intension was to make money from us. Then after same day I have again lodge a complaint but the customer care executive told me your complaint will remain same and will send different person but same person again called today i.e. 21.04.2010 and he refused to come and told us to bring your TV to service centre but I know my TV only EHT is wrong why that man not bringing that particular part fix it. Its very bad service to the customer.
Please help me in this matter.
Thanks
Deepak Awasthi
[protected]

i have bought a samsung split ac, 2ton on 24/04/2009 and faced the problem of cooling from 16/04/2010 and launched compaint on 17/04/2010. i have'nt received service till now. a person came for servicing on 19/04/2010 and it was told that its' a prpblem related to gas leakage. no services have received thereafter. what a poor sevice of a company like SAMSUNG.!

i bought my Sumsung fridge from EZONE on 24th dec 2009.delivery was made on 29th of dec2009 late night.next morning when i checked on its cover it was written DAMAGE REF NO DELIVER.When i spoke to sumsung and Ezon call center they assured me that my fridge will be replace but till date anything i been done by both the ends.

Sir,

I have purchased a samsung split type 1.5 ton AC from Aurobindo Enterprises at- Utareswar, P0- Soro,
Dist- Balasore, Orissa, Tele[protected], Mob-[protected] vide bill No 269, also paid Rs 23800/- for AC, Rs 4000/- for stabilizer, Rs 2500/- for electrical instrument and Rs 700/- for installation.

From the beginning AC is not functioning. When I approached to Aurobindo Enterprises he told me with casual attitude that his duty only to sale the product. You(me) may approach directly to samsung company for rectification. Then I approached to company concerned on 14, 17, 19, and 20 Apr 2010. No action has been taken yet.

I would like to bring to your notice that the poor state of after sales service of your dealer network extend to the customers.I bought a new samsung corby pro(model - B5310) mobile on february 2010. My mobile not working properly with the 2 months(Touch & keypad not working), so i gave it for a service to samsung service centre,mylapore,chennai on 01.04.2010.work order no is 9LDWH5623.They are telling that touch sensor not working. Still my mobile not ready.

Dear Sir,

I submitted my Mobile, Samsung Corby on Dated: 15/04/2010 at Samsung India Electronics Pvt.Ltd, WORK ORDER NO: 10D15160,Token No.: 160, CLAIM NO. WA[protected]. At the time of submitting the Mobile i was told that there is keypad problem and it will take 3 days time to repair. Executive confirmed that from there office i will receive call for pick. Since 15/04, i have not receive any phone call from them as well as i am trying hard to contact them but they have provided all false no.
After manu request Executive provided Mobile No of Mr. Rakesh, [protected], whenever i called him he informed that he is on leave and he cannot provide us any alternative nos.
It is very hard for us to buy Samsung Products because Samsung service is the worst i have expericened in my life time. There is no reliabilty .

My only request is to please help us in knowing status of my handset.

Regards,
Anil
[protected]

Samsung customer service complaint number [protected] or [protected]. I own many Samsung products (washing machine, AC, refrigirator, mobile etc) and I'm very very unhappy with the washing machine (a front loading 6 kg load). In about 5 months the drum had to be changed and right now the drain pump has to be changed.

1 - Very very poor customer service. It is horrible to speak with the customer service agents and there is no sense of accountability
2 - No follow up by Samsung when the complaint is lodged. All the times, I have had to call them to fugure out what was happening
3 - No spare part available for the last 15 days. Again, no guarantee of when it will be available

I have not been able to use my washing machine for the last 3 weeks... will not buy another Samsung product again!!!!!!

I purchased a brand new Samsung refrigerator from exclusive showrrom of Samsung. The shopkeeper not only sent me defective piece with small dent on the door but it also not willing to listen to me. I informed at customer care no.[protected] on 18th April itself but till the evening of 20th April, the Co. has not cared to send any person to give demo or to listen to my grieviance. I am calling the customer care almost 4-5 times daily but no response.

The complaint no. given to me is [protected]. Then they asked me to call[protected]/66/76/68. But nobody is picking the phone. If they do not pick up the phone, then why they have the telephone at their end and why the customer is given that number. Just to waste the time.

I Want to know the fault of mine. I think I made the wrong decision. Three days have gone by, still no response from Samsung India.

Moreover, Samsung India has not given its address anywhere, either in the booklet or on its web site. Nor they have given the contact number of higher officials who are sitting in the AC rooms, without caring for the customers.

Samsung has not given any regular Service for AC and now when i logged complaint for the Servicing of AC its been more then 20 days i didnot received any call back or visit from them. And even they are closing there ticket without any information. Called there helpdesk 30308282 many times and even spoke to there supervisor's also but no joy.
There ref :- [protected].
Originally this was logged on 31st March and after that till now 3-4 times they closed there ticket and i reopend it because Service is still pending.
Hope to see some positive results of this complaint.

Re: Fw: TV Complainant no. is [protected] - reg.Saturday, 17 April, 2010 4:14 AM
From: "Kiran More" <[protected]@yahoo.in>Add sender to ContactsTo: support.[protected]@samsung.com
Dear Samsung Team Members,
Good Morning We have purchased a samsung colour tv from one of the show room located near by my house i.e; in jeedimetla on 21.03.2010.There was problem in viewing the picture the picture seems to view in the halfscreen.So for the first time we have given a complaint to Samsung team members.One of your person has come to my residence and he has resolved the problem .Even after resolving the problem once again the same problem has got occured so my kind request is to replace the TV otherwise there will be a seroius action on your Team members of the samsung product ..so mykind request is to replace the TV as soon as possible....Volume is also too high .............
------- Original Message -------
Sender : Kiran More<[protected]@yahoo.in>
Date : Apr 01, 2010 18:28 (GMT+09:00)
Title : Fw: TV Complainant no. is [protected] - reg.




Dear Sir,

Sub: TV Complainant - reg.
Ref: Complainant no. is [protected].

We have purchased SAMSUNG 21 Inches TV in Shapur nagar Jedimetla on 21/03/2010. The TV details are as follows.

Model: M40, Colour.

From the purchased date to 30/03/10 it was in working condition. But on 31/03/10 it was in problem that, the TV picture is coming in half screen. Then we approached Samsung customer care on 31/03/10 and they told us that, the service engineer will come to your house and solve the problem with in two hours. At 12.00 noon (31/3/10) call came from kukatpally servise centre and told that, we will come by the evening.
Then we wait up to evening and tried phone( kukatpally servise centre) it was ringing but they are not lifting the phone.

After given a complainant also your peoples are not responding, it was very shameful.

We thought the samsung is a good product in all ways and then purchased, but with in 11 days it has come in problem.

This type of behavior is not good for customers and you.

We request you, kindly take our complainant on urgent basis and do the needful.

We are awaiting your service immediately.

Till 01/04/10 at 03.00 P.M your peoples are not responding. this for your information.

Thanks & Regards

M. Kiran.
Suraram colony.
Hyderabad.
Mobile: [protected].

I had vide complaint no. [protected] dated 17.4.10 requested customer care of Samsung that in my window AC which was bought only 2 years back there is some problem. I think compressor of this AC is developing some corrent which is highly risky. Every time I am assured that engineer will visit today but without any result.

This is not expected from a reputed company like Samsung.

I would request concerend officials to immediately fix this problem specially in view of heat season.

Sandeep [protected]

Samsung washing machine complaint booked on 8.12.2010 in coimbatore service centre. but till date no response. 14th April one service person([protected]) called me and asked the route. but he didnt come. but he marked it as door locked. very very bad service.

complaint booked date 8.04.2010
Complaint Person M.Palaniswamy
product samsung washing machine.

service person phone no. [protected]

I purchased an samsung cdma handset Model SCH-B519 from ATTITUDE, Nashik road. on 02.09.10 bearing IMEI no. A[protected]CAF. But it has got some software problem in it. Everytime there is a call, the call register shows 16 calls. I took it to the authorised service centre at CBS, they reloaded the software and it started working properly. Again after 20 days it had the same problem. I once again took it to the service station, they did the same thing again. this has happened 3 times in last two months. Should this continue everytime ? Kindly look into the matter and do the needful.

Shantesh Salvankar, Nasik
Mob. - [protected].