Samsung India Complaints & Reviews

compressor is not working, complained in customer care complain no [protected] in the afternoon at 16:00 Hr. No body called back or visited. I requested as its very hot now but they did not bother. They state in their advertisement that they took care of their Customers but I did not found it to be TRUE. I spoke to one of their Service engineer at his mobile phone but he did not showed the courtesy to give some suggestion on phone even.

I have purchased compact model 2 split Samsung AC of 1.5 T capacity. Both were having cooling problem from the first day. I have complaint about this to the shop from where I have purchased.

They sent the service people and told that there is voltage problem and you need a voltage stabilizer. I purchased two stabilizers and still the cooling problem persists.

I have paid the amount to the above said company and my question is that Iam not getting the facility for which I have purchased.

What quality are they maintaining, why they are cheating the customers with so low quality checkup of their products. Action should be taken against the Samsung India for torturing the customers.

They dont have the right to advertise their products on TV channels if they are not able to maintain the quality.

I want my money back and I will purchase some other better product of AC such as Bluestar, Onida etc.

I would suggest that never buy Samsung AC's they are not reliable. The quality have deteriorated.

Split A.C. was installed on 12 th April, 2010,though it was told to do so on 10th April, 2010.As I was available fully on 10.04.2010(Saturday). I waited the whole day on 10.04.2010.
On last Monday(Dt.12.04.10) the said A.C. was installed by the team, but the hole made for installation tube looks bigger after installation. It may affect cooling and also rain water may enter from it. I have informed them as well the dealer-IMPACT RETAIL Pvt.Ltd., X-CITE, Ahmedabad in the matter.Mr.Daxesh ( Came for installation from SAMSUNG) has promised me many times to solve the query,but yesterday(Dt.17.04.10) also the whole day I waited for him, he didn't come to solve.Many phonecalls were done to the dealer and Mr. Daxesh in the matter and also phone lines of Samsung customer Care are always busy and time/money consuming too.
Please, look after this query and solve it immediately.[protected]KUNJAY SHAH

I submit that I have purchased Samsung, split Ac AS183TRANSTL from Tirumala Music Centre Pvt Ltd., (TMC), #[protected]/C/1/13/1 to 8, SSR Vijetha Royal Empire, Dilsukhnagar, Hyderabad, A.P., Ph:24052041/42/43.

That I above purchsed Samsung, split Ac AS183TRANSTL, on[protected], Invoice No.DS/0910/PI-2644, with Installation and on[protected] day the AC was installed but very next day it was not working for which I made a complant on[protected], Vide No. [protected] and also complant to TMC Vide No.HYDVD 88023, on[protected] and a service representative visited on[protected] delivered a invoice stating that due to wrong fitting the gas was leak and I acknowledge to replace the Instrument

But till today I have not received an replacement nor any response execpt stating that they are in touch with company authorities

The company call centre person saying that company is not responsible for the installating of AC and contact the dealer only and company is not repsonsible for the said problem.
.

I am suffering a lot due to you samsung fault in my office and my engineers are not working due to humidity and sufacation and my Office is shutdown do to ur fault and dealy. where shall I go for redressal let me know nor I will sue for the damages for inconvinence and my business losses alongwith all offical chages.




on

I bought a Samsung Mobile having Model no W229 from Bhubaneswar on 11th April-10. But on 13th April it is out of Order. The Authorised Service Centre says the problem is software and it is not rectify and they send to Bhubaneswar for another set. But till now i have not receipt my set.
Samsung is a big reputed brand but their member are not so......

Kindly do something for us.

Regards,

Pankaj Kumar Parida
ISPAT ALLOYS LTD.
Sunhot, Balasore-02

Mob-[protected]

MY SGH E630 CELL PHONE BATTERY HAS BLOTTED (PUFFED UP) AND I HV BEEN TRYING TO GET A NEW BATTERY FOR THIS CELL PHONE FM MONTHS BUT HAVE FAILED. EVEN VISITED A SAMSUNG SHOP AT VASHI BUT NOO LUCK.... PLS ASSIST AS TO WHERE CAN I GET A NEW BATTERY SOONEST

NATASHA
[protected]

I have bought an ac from Bajaj Electronics Punjagutta branch from 14.04.2010. The employees of Bajaj electronics like Balakrishna and Vamshi told sir ac installation will be done within 48 hours.On 16th april i got a call from samsung ac service center that one technical person from samsung ac will call me on 16th morning...Nobody came so I made som 15 calls to Bajaj electronics.....but no result.on 17th evening I got a call from Samsung service center employee name Roja......She told sir our Engineer Prasad will come on 18th night .I asked for Prasad's mobile number and she told [protected]...But when he didnt come I called and it is showing switch off......Next morning when I called Prasad Samsung service engineer.....He is telling I will come on 19th...So its a big mistake of buying Samsung product.....That to from Bajaj electronics Punjagutta Hyderabad........Its a shame to Samsung...Worst service........I suggest nobody should buy Samsung product........my contact no is [protected].....Call me for more details....

i had registered a complaint with the samsung customer care ( the complain no. is [protected]) on the 15th of April, 2010 for the service of my window AC. Till date no one has come nor any one has bothered to call me. It is me who is following up with the customer care representatives ( most of the time they keep the customer on hold for 20 mins and then the call get disconnected).

This is some thing which will not be tolerated and the matter will be taken to higher authorities if the complain in not attended by tomorrow ( 17th april) at 1 p.m. I will ensure that the matter is taken to the consumer forum for harrasing the customer and not providing timely service.

Regards,

Shrivardhan Sarda

Tuner is unable to refill and It is giving totally black print

Add: 739/4 Ajanta Comp. puspa plaza Opp. Papu seth Bunglow Dhamankar naka, bhiwandi 421305 Thane Dist
Mobile no. [protected]/ [protected]

dear sirs,

i have purchased one double door samsung refrigerator 9 months back only 2 months working smoothly after that i had faced the troubles with the fridge i have started the customer care from the date 10th march 2010 still date the problem was not rectified and the samsung engineers were not attended seriously i think they were playing with my refrigerator
My customer care registration number is BP no [protected] they were registered 4 times but there is no solution and proper answer so what i have to do pls tell us rectify or replace the same at the earliest

regards
Prasad[protected]

I have purchased an Samsung make (Bio Sleep plus model) split AC from M/s LP Electronics , Ranihat , Cuttack ,Orissa on 25/03/2010 by paying Rs 24000/- . After much persuation the ac was installed in my house no. C-60 , IFFCO Paradeep Unit , PARADEEP,Orissa . The installation was done by two persons from Samsung and Rs 1500/- was paid in cash towards this. After running the AC following problems are noted.

1. Normally in any split AC the opening gets closed when in idle mode. In this case this is not happening. 50% of the ac opening remains open always.

2.There is a fishy smell from the AC

3. There is absolutely no cooling effect even if the ac is set at 18 degree.

The seller M/s LP Electronics may be asked to replace the Ac with a new/better model or refund back the money.

N R NAYAK
Chief Manager(Systems)
IFFCO PARADEEP UNIT
PARADEEP
DIT.JAGATSINGPUR (ORISSA)

I have purchased the Samsung MPower CDMA 309 (SCH-F309) on 28/09/2009.On 27th mar 2010 i have showed this moblie in ICONET Communication the Authorised service centre in chennai,they checked for more than 1hr and advised me to give the mobile in Digital Waves,Mylapore Chennai.The same day(27th Mar'10) i have given the moblie in Digital waves.After 20days today 15/04/2010 they called & mentioned that the mobile having jack damage which has caused due to the earlier service center, & which does not cover in warraty period and you have to pay Rs3000 for motherboard change. When the moblie is damaged by authorized service center how come a customer is liable to bear the cost. Please let me know at the earliest, as I have not received the mobile phone from the service center yet due to this kind of problem. If Samsung will not bear the cost of damage due to service center I will lodge a complain in consumer court regarding this.

1. This is Prakruthi Resorts (Vishal Projects Ltd) at Secunderabad, Andhra Pradesh. We purchased 10 Samsung Split ACs (Model-AS122UGA) from AC Solutions (Samsung Authorised Sales & Service Dealer), Secunderabad on 22 Feb 2010 vide their Invoice No 499 dated 22 Feb 2010 and their AC Technician installed on 24 Feb 2010 and fitted at our guest houses. One 1.0 Ton AC is not working/cooling from 09 Apr 2010 and we approached AC Solutions Manager (Mrs Bindu, Mobile No[protected] on same date. She tells within 48 hrs we send AC Technician but nobody can come. Again we approached AC Solutions Manager on 11 Apr 2010 that time she tell you complaint directly in Samsung Customer Care, immediately we launched in Samsung customer care and our complaint No –BP-[protected]. Customer Care Executive tells within 48 hrs we send AC Technician. One AC Technician come on 12 Apr 2010 evening and he was examine the AC and he tell me this is not instrument problem this is installation problem, installation is not correct so that gas is leaked. This is not rectify by customer care this is only rectify the supplier ie. AC Solutions. Again we approach AC Solutions that time she give one mobile No[protected] his name is Mr Sekhar. He tell me same dialogue within 48 hrs we send AC Technician but nobody can come. Again we approached AC Solutions Manager on 16 Apr 2010 but she’s response is very bad and careless. Till date AC is not working.

2. In view of the above, we purchased only 10 ACs but we faced a lot of problems. We require another 20 ACs this month ending but we are not interested to buy a Samsung ACs due to bad and careless response and we plan take another brand. We are not indicating Samsung brand. We know Samsung is one of the best brands in India.

3. Please Order or instruct your’s supplier and distributor ie AC Solutions Manager Mrs Bindu. If you can maintain these types of suppliers one or two your brand name is definitely fall down.





Management
Prakruthi Resorts
Hyderabad

Samsung fully automatic washing machine (top loaded), M/No. - WA 80 HAG, Purchased date 22/8/2005. Machine not turn on.

sir ; my name is venkatesh. I have registered a complaint in your customer care centre on[protected]. the complaint no is [protected]. A service engineer named palani attend the machine and told me that WATER INLET VALVE to be replaced since the coil is not working. but till now the valve is not replaced. I have contact your centre through phone for 5 times and the service engineer palani for more than 20 times but there is no response . there is no feed back from you too make me totally dissatisfied regarding your service. kindly treat this complaint as most urgent and rectify th fault as the earliest. my phone no is [protected] my email id is muthu.venkat37tnj2YAHOO.COM

I, Ashwani Kumar S/O Late Shri Gurdyal Singh R/O Flat No.-10, Surya Kiran

Apartments, D Block Vikas Puri, New Delhi-110018 hereby submit that;


1. I bought Samsung make Air Conditioner AW12ZKBXTL Serial Number

A313PZAS800475 [protected]Copy of Packing Box details is

Annexed as Annexure---B) from Better Deals Electronics Pvt.

Ltd., B-3, B-1 Block Community Centre, Janak Puri, New Delhi-

110058 on 27th March, 2010. Copy of the bill attached herewith for your

Perusal please as Annexure-A.


2. It was installed on 29th March, 2010 and after switching on lot of noise was

Noticed. The same fact was brought to the notice of the Company M/S

Samsung Electronics Co. Ltd. 7th & 8th Floor, IFCI Tower, Nehru

Place, New Delhi-110019, Tel. No’s 30308282, [protected] on 29th

March, 2010 itself and they registered the complaint vide complaint

number [protected].


3. The much publicized claim of the company to attend the service call within

24 hours proved hollow, false and was sales stunt to lure innocent Customers.

Only after repeated reminders, lot of persuasion and personal

Visit to the dealer M/S Better Deals Electronics Pvt. Ltd. on 30th March,

2010 finally the Service Engineer called on me on 31st March, 2010 at

14.00 Hours. He after inspection found that Noise is coming out of the

outer unit of the Air Conditioner.


4. Finally he also had to acknowledged the fact that the malfunctioning in the

Outer unit is due to the manufacturing defect in the mechanical assembly

Of the Air Conditioner. He was trying to insert washers here and there

to Control the noise, which I straightaway refused.


5. I bought the new Air Conditioner and paid regular price, sealed unit

was sent to me and it even did not work for 1 Second. They tried to

Experiment all sorts of permutations and combinations and dismantled the

Outer unit in toto that too in front of me and finally arrived at conclusion

that it can be made noise free if washers are inserted here and there,

which was flatly refused by me. I insisted on fresh piece for which I

paid the full regular price which they are flatly Refusing. Had this

been used for a week or a month at least I would have allowed them to

modify the factory set Air Conditioner using local components. This being

a fresh piece not even run for one second, why as a innocent consumer I should

accept this.


6. During various conversations with the Samsung Service persons even

gone to an extend that if I do not pay any heed to the modifications

Suggested by them then it will take months all together to resolve and

many of similar type of cases are still pending. Even they went to an

extent that even if they carry this Air Conditioner or take it back, they will

do the similar activity in the service centre what they were suppose to do

at my premises and will be undetectable by me.


7. The attitude and statements made by Customer Support representatives

of Samsung establishes beyond all doubt that these Multinational

Companies are making our great nation as dumping ground of

Substandard products. They are duping innocent Indian Nationals

by making hollow claims of quality and after sale service.

Such Companies should not be allowed to flourish and need to be banned

in the interest of the Nation and public at Large.

The addresses are as under;

1. President & CEO
Samsung South West Asia HQ
Samsung Electronics Co. Ltd.
7th & 8th Floor, IFCI Tower 61,
Nehru Place, New Delhi-110019

2.Managing Director
Better Deals Electronics Pvt. Limited
B-3, B-1 Block Community Centre,
Janak Puri, New Delhi-110058

I purchased a split ac from Raj Electronics, Plot No SCR 26, Bapuji Nagar, Bhubaneswar on 10th April'2010. He gave all assurance of after sales support and lured me to purchase the AC from his shop.

While installing the AC on 11th April'10, the technicians of Raj Electronics said that the indoor unit of the AC has a leakage. He dismantled the AC and left without completing the job. He took the charges of AC installation even before the job was done.

After that, i started following up with the retailer and they are completely avoiding my calls. One of the officials asked me to return the ac and take the money back. When i said that i would complain against this act of cheat, he said to go to anyone i feel like, he does not care.

I tried to contact the Samsung Company directly, at the toll free number -[protected] and they are also not very serious to resolve my problem. They gave me another telephone number of Samsung Service Center in Bhubaneswar. when i contacted the contacted the person, he first of all redirected me to contact the call center again. But on my further insistence, he said that the unit will be replaced after 2 more days.

Now i am moving from pillar to post to get my unit repaired and installed. i am in fact squeezed between the dealer and the company. and undergoing mental harassment.

I was in need of this AC because my mother, who is admitted in ICU of Kalinga Hospital and still is in Kalinga Hospital for the last 15 days, is having serious neurological problem and is in a very critical stage. The doctors have advised us to shift her to home and keep her in an AC room in this last stages of her life. And now i a not able to bring her to home as i do not have my AC installed since last 3 days.

After trying all the options out, i am finally writing to you with the hope that you would guide me what should i do as a consumer.

I am attaching the proofs herewith.

Goutam

i bought a samsung mobile (SGH S8003, JET) worth Rs.21200 from QRS,registered office :25/2454 opp Raymond shop, M.G Road, Trivandrm-695001 on 14.8.2009. it is a fully touchscreen mobile without any keypad. The mobile worked fine for about 6 months and after that the troubles started with the mobile, the first problem was with the touchpad sensitivity. firstly when the problem started when i touch something it hangs as long as we restart the mobile. after restarting the mobile it will work without any hang for a few minutes and then the same problem arises, hang hange hang. and aftr sometime network problem also arised. the mobile was showing low range even in full coverage areas and showing no network in low coverage areas. and aftr that i went to your service centre Mereena Electronics, TC 28/986(1), Swra 46, Saroj Bhavan, TVPM. and they said that it is having software compalint, n at that time itself i told them that there is problems with touch pad and network. so after that they registered a compaint and they asked me to come back after 3 days. i went after a week, then they told me that it will take 2 more days (i waited there for about 1.30 hrs for this reply). and aftr 2 days i went there and then they said that they have ordered for a new touchpad and the same is yet to come, so they asked my mobile number and assuered me that they will call me once the mobile is okei. after that i had called them several tym and each time they ask my token number and mobile number and assure to call me before 5 o clock, and i din recived even a single call from them, yestrday for heavens saked one of the guys replied and told that i MAY get my mobile within 2 weeks. it has alreday been 1 months since i have been living with no mobile (even if i bought a samsung product worth Rs.21200). this is not good for your reputation. am a regular customer of samsung. and am qutting ma samsung relation with this product, this is my last samsung product. i will forward this complaint to consumer court and all samsung heads including your CEO, i hope that you will kindly do needed. and please apppoint some one who is somewhat capable and kind toward customers in the above said customer care. the employees in the customer care are behaving like service is their mercy and not our right. this is quite unfair.
thanking you,
kiran chith.c
no.[protected]

I made a complaint in the samsung service centre on 12/04/2010 with the complaint no. 4850 regarding non cooling of my A.C. service person arrived on 13/4/2010 and said first service will be done then only he can repair the A.C. As per his suggestion then again I registered a second complaint vide request no. 5058 on 13/4/2010 for the service of my non funtional Samsung window 1.5 ton A.C. but still get no response from the service centre till today. I am really fed up with the after sales service of Samsung in Raipur.
Thanks

Sir ,i was purchase a samsung mobile set modle no. s3500i on 29/01/2010. sir after 5-6 days an problem was occured and on 15/03/2010 my mobile set was hanged. sir i was deposited my mobile on 16/03/2010 at ASC tele care 14/18,L.B.S Marg,civil lines, allahabad and they was told me that you come after 5 days and collect your mobile but when ever i was go there they always reply that you come next week. sir till now i was nor recive mobile neither any information regarding mobile.
sir plz suggest me what i m doing.
sir i m tottally disappointed from the samsung service centre.