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Samsung India Complaints & Reviews

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Updated: May 27, 2026
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G
get2panks
from Mumbai, Maharashtra
Apr 26, 2010
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Address: Pune, Maharashtra

I bought a Samsung Corby Mate cell phone around 2 months back. A few days later, all of a sudden it's speaker stopped functioning. In normal mode, I am able to receive/male calls but when I turn on the speaker, it doesnt work. I went to Samsung Service Centre in Hadapsar, Pune. Initially it seemed like the external speaker is faulty. They asked me to come back after one week so that they can order the external speaker. After a week, they replaced the external speaker, but the problem persisted. Then they said that the motherboard itself of the phone is faulty and they will order and will call me when they have it in around one week's time. It's been one month, I still dont have my cell phone working. I called service centre guys, they always have only one answer - MotherBoard is still not available. I have no clue what can I do about it. Is it possible to replace the handset with a new and working handset.
Aug 13, 2020
Complaint marked as Resolved 

Samsung Mobile — mobile not function

Dear Sir
I brought Samsung Croby mobile in December 2009.
After some day the mobile function started automatic started working i showed to the Dealer from where i purchased the mobile he took the mobile on 17 April 2010. And gave to Samsung services centre at Lalbaug (east) the Dealer toid to pick up the piece on 20 April 2010. Again on
24 April 2010 mobile started automatic function and know when i charge the mobile the mobile battery also become hot. Took the mobile again to dealer he told me to service centre and provide me the address of service centre i am findly got the compliane. but they are saying that mobile touch plane has gone because when they update the mobile software this had occured by them. I would like to know can they change the mobile mother board and give me the mobile in good condition as the their is 1 years warranty which is given by the company .
my mobile is not functioning.

Samsung — Cell not working

Purchased a new handset model M-5650 on Feb 2010.Now since last 10 days the touch pad is not working .went to Authorized service center.@ thane....was told the part is not available.Getting same excuses from the service center from last 5 days. I m not able to use my handset due to these delays.Getting excuses that the part itself is not available in Samsung warehouses.Such type of services is not expected from a brand like Samsung.Its a shame. Seriously guys now every one has to think before purchasing a Samsung handset. It really sad. ..............huh..................
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    ashishjain76
    from Pune, Maharashtra
    Apr 26, 2010
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    I purchased a Samsung dual sim phone model # SCH-W619 around 8 months back. My charger has gone bad. I am not able to find a charger, your service center ppl say that since this model is no more in production, they niether can rectify the problem nor provide me a new one even if I am ready to pay for it.

    This has rendered my 13 K phone useless.

    Can you help
    Aug 13, 2020
    Complaint marked as Resolved 
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      S
      Shamsher Singh
      from Delhi, Delhi
      Apr 25, 2010
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      Address: North West Delhi, Delhi

      Have purchased Samsung microwave model no-73 CDV from SARGAM ELECTRONICS 155 KAPIL VIHAR PITAMPURA vide Bill no 4121 dated 21.04.2010.
      Till 25.04.2010 , no demo/installation done by the samsung.

      Today ie 25.04 .2010, afterwaiting a long wait, have complaint is registered with BP no [protected] and was advised to contact Mr Ambesh at tel no. [protected]/66. I tried to call on these numbers but recorded replies were that these numbers did not exist.

      Is it the Service of SAMSUNG ?
      Is not harrassment to Comsumer ?

      Shamsher Singh/ Savitri Singh
      Aug 13, 2020
      Complaint marked as Resolved 
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        S
        sathish
        from Mumbai, Maharashtra
        Apr 25, 2010
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        Address: Tiruvallur, Tamil Nadu

        Dear sir,
        i purchased samsung split ac 1 tonne AC-AS12NBXTL from dealer next shop on 15 may 2009,now ac is not working for past 2 months and i complained to dealer and they send mechanic and they came and inspected and said compressor need to be changed,but after that there was no response and after frequent complaints everytime mechanic come check and said no compressor availaible,for your kind information ac compressor not working even one year not completed ,meanwhile we called samsung consumer care and lodged a complaint 10 days before and complaint BP no is [protected] ,But they
        are also delaying the complaint.as the summer is at its peak it is very difficult to live without ac after spending huge money in buying and also all my household items(AC,WASHING MACHINE,REFERIGERATOR AND DVD) are all samsung products. kindly look in to the matter very seriously , expecting a better response from your company

        Thanks and Regards
        V.SHAJI
        [protected]
        Aug 13, 2020
        Complaint marked as Resolved 
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          J
          jadhav.gv
          from Pune, Maharashtra
          Apr 25, 2010
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          Address: Maharashtra

          i have lost my mobile and it is almost stolen .
          want to complaint for mobile theft .

          following are my details .

          name :- ganesh jadhav
          sim no :- [protected]
          model :- samsung metro 3310
          addr ;- amar deep society , magarpatta chowk , hadapsar , pune.

          i have also log complaint in hadapsar police station and having FIR no .

          if having details plz contact me on jadhav.[protected]@gmail.com
          Aug 13, 2020
          Complaint marked as Resolved 

          samsung metro 3310 mobile — lost mobile

          PLZ find my mobile location with the help of IMEI no ="[protected]".
          It was lost on saturday 16/10/10.

          samsung 3310 metro mobile — lost/stolen mobile

          halo sir
          myself Lubna Rehman i have lost or somebody has stolen my mobile samsung 3310 metro on 14 june ,2011 around 10.a.m to 11.00 a.m.in the university campus .
          and also its mobile tracker was off that time.its IEMI No. is 354118/03/537336/6 . is their still any possibility so that i could get my mobile back is their any way to trace its position right now .
          thanks
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            M
            Mahesh Bafna
            from Nashik, Maharashtra
            Apr 25, 2010
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            Address: Nashik, Maharashtra

            RESPECTED SIR/MADAM,
            I HAVE BRAUGHT THE HANDSET OF SAMSUNG i.e.SAMSUNG STAR 3G AT THE PRICE OF Rs 10500. ON[protected] BUT NOW THIS HANDSET IS NOT GOING TO CHARGE. I HAVE GIVEN THIS HANDSET TO THE SAMSUNG CUSTOMER CARE SERVICE CENTRE. NOW DO 1 THING FOR ME THAT PLEASE REPLACE THIS HANDSET TO ME. I WANT TO REPLACE IT. PLEASE CONTACT ME AS SOON AS POSSIBLE. HOPE FOR YOUR POSITIVE REPLY.

            PLEASE CONTACT ME ON [protected] OR [protected].

            REGARDS
            MAHESH V BAFNA
            Aug 13, 2020
            Complaint marked as Resolved 
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              G
              Gaurav Kataria
              from Chennai, Tamil Nadu
              Apr 24, 2010
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              Address: West Delhi, Delhi

              Hi



              This is with respect to my visit at Samsung service centre at Delhi, Janakpuri regarding my mobile dysfunction.



              My mobile model M2710 Onyx Black which I purchased on 27.09.2009 (still in warranty) had network problems, hanging problems and phone persistently getting switched off automatically after 2 to 3 minutes.



              Mobile engineer after checking the handset told me that a software name INEI will have to be installed which is usually a 15 to 20 minutes job as per the engineer for the proper functioning of the same and at their service centre the software was not available and in turn gave me the Samsung contact centre no.[protected].



              I contacted the customer care and they transferred me to the mobile's department and the technical staff of the mobile's department told me that they are not aware that where would the INEI software be available in Delhi but gave me the address & contact no. of Delhi's service centre of Ramesh Nagar & Moti Nagar.The software was not availlable Ramesh Nagar centre also.



              In total I made 8 to 10 calls to the customer care centre which were in vain. Please find the elaborative interaction for few calls made.





              1st call to customer care:



              The contact nos.of Moti Nagar was given to me by the tecnical staff named Amit. In total he gave me 2 numbers.

              [protected] which was out of service
              [protected] - which was not reachable



              2nd call to customer care:



              I told them that the nos. were wrong, they apologized and gave me 2 more nos.



              [protected] - which was not responding of Manjit Singh
              [protected] - This no. was of Gurwinder, he did picked up the call but said he does'nt work for Samsung



              3rd call to customer care:



              I called up the customer care again, don't remember the name of the caller but straight away I told him/her to handover the phone to the customer service manager but they refused and said that as you have a query regarding your Mobile so we will forward your call to Mobile's department and then you can speak to the senior person to which I agreed and customer care executive told me that stay on hold till we transfer your call but guess what that call never got transferred and finally I hung up the phone.



              4th call to the customer care:



              I again called up the customer care and straight away said "pls forward my call to Mobile's department, this time my call was transferred to Mobile's department to Ms Neha, technical staff, after telling the history of 3 calls as mentioned above to her she said sorry for the inconvinience.(the signature dialogue which evry customer care executive says after troubling the customer). I told her to transfer my call to her senior to which she refused initially but then agreed to do the same. She told me to hold the call and would be transferring the same and guess whattttttttttt I was listening to the classical hold tone music for 5 good minutes and the call never got transferred and I hung up the phone yet again.



              5th call to customer care:



              I called up again to the customer care and told them to transfer to mobile's department(By then I was already popular at your customer care centre) customer care executive told to hold but she forgot to press the mute button and what I am listening is "Yeh to usi customer Ka phone hai, kya karen) then she pressed the mute button and that hold was for ages and ages and guess what I again hung up the phone.



              6th call to the customer care:



              I called them again and got my call transferred to mobile's department and told them about the above 5 calls and she said SORRY. I asked the technical staff to give me the complaints e mail ID which she did gave me 2 new numbers of Area Sales manager both Delhi guys.

              [protected] - Sumit Sethi, was not responding
              [protected] - I have forgotten the name but think he was Abdulla. After trying for more than 10 times this guy finally picks up his phone and asked me about the problem to which I told I need to get INEI software installed. I told him that I went to Janakpuri service centre but they didn't had that software. He said please stay on hold and I will confirm from the janakpuri centre for the exact problem. He said you can go to Ramesh Nagar, they have the software with them but till that time I had already confirmed the same from Ramesh Nagar cantre and they were not having the same and i told tthis to this gentlemen. Again he told me to stay on hold and till then he will confirm the same from Ramesh Nagar, he did the same and that software was not there at Ramesh Nagar. Now this gentlemen says this software is available at Ashok Vihar service centre and he will confirm the same.



              I waited for 15 minutes and didn't got a call back. I started calling this gentlemen again but he didn't picked up his mobile.



              I was desperately trying to get my mobile repaired today as I have to leave tomorrow to Chandigarh(2 days) for my official visit and didn't had a standby phone but couldn't make it due to negligent and dissatisfactory responses from the customer services.



              I had to purchase a new mobile especially for this particular reason because customer services was not at all prompt and don't think they have been taught "What is customer delight".



              I was never expecting this kind of a ruckus response from your esteemed company.



              Now my Samsung mobile which is still under warranty is of no use to me as I have purchased a new one. Would request you to refund my amount of 5850/- paid towards this mobile and would urge to take some strict action towards your customer service team. Also, please listen to the calls I made at your customer service desk. I know all the customer calls are recorded for Quality check purposes.



              Looking forward for your response on this asap.



              Thanks in advance

              Gaurav Kataria
              Aug 13, 2020
              Complaint marked as Resolved 

              mobile M2710 — delay in service of mobile

              not recieved any response regarding my mobile service yet.i registered for this on 08/02/2010.to authorised samsung service centre,42,bhagat vatika,civil lines,jaipur.i want to know what actual time it will take
              contact
              Mr.Rakesh Jain
              [protected]
              thats so true, these big brands are always sales oriented, , never into after sales service..thats the only reason so many companies are flourishing in india..
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                R
                rahul.slic
                from Mumbai, Maharashtra
                Apr 24, 2010
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                Address: Uttar Pradesh

                Dear Concern,

                I (Rahul Asthana) from Kanpur (U.P.), purchased a Samsung W299 (Dual Sim/Touch Screen) handset from "Mobile Solutions, 36-B & 37-A, PPN Market, Kanpur" on the date of 24th Oct 2009. Details of this particular handset is as follows:
                Model No.: SCH-W299
                S.No.: A0000017B6A2BE
                IMEI Number.: [protected]
                That means it's still in guarantee period..

                On the date of 17th April 2010, it has been dead (not displaying anything) & on 19th April 2010 I have placed it on it's Local Samsung Service Center, which is situated at 112/08(16), Benajhabar Road, Kanpur-208002.
                At service center, they have submitted my phone against Service Request No. 23656 (Work Order No. WA93620). Now they are saying that this set can not be repair. It will be changed.. But It will take long long time... when the service's TAT are 8-10 days.
                Right now they are asking for atleast 20-25 days, & still they are not making sure of this..
                This purchased handset was really really costly (Rs. 10,700/-). Kindly ensure that my handset will replace as soonest as possible !!!




                With Regards
                Rahul Asthana
                118/359, Kaushalpuri,
                Kanpur-208012
                Contact Number: [protected] / [protected] / [protected]
                Aug 13, 2020
                Complaint marked as Resolved 
                I bought Samsung mobile (S3500) in the month of October, 2009 from Dombivli (Mumbai). It worked only for 10 months and started giving problems later. After paying a visit to the nearest service centre (POPULAR TELECOM), they mentioned its status as dead and deposited the phone saying a call will be made to me after 3-4 days when its repaired.

                When there was no response, I called them asking about the status to which they did not reply properly and hung the phone. Its more than 10 days now and still there is no response from their side. I suggest all not to buy samsung mobiles and like many other customers, I need my cash back from this company.

                Sheetal
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                  V
                  vivekkar
                  from Tiruchengode, Tamil Nadu
                  Apr 24, 2010
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                  Address: Kannur, Kerala

                  With in 3 months o[censored]sage, samsung jet s8003 started showing touch pad complaint. Touch is not so sensitive as compared to i Phone. And regarding the service, i never seen such a irresponsible approach from any other company. You wont get clear replay on our queries. i thought of trying samsung in place of sony erricsson which i was using since 2006. i would recommend my fellow citizen to think thrice before going for samsung mobile.
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  Hi I would like a response from anyone who have experienced this.

                  My son accidentally put pressure on the touchpad of his Samsung S8003
                  now it is not responding. It is requesting a Pincode, but I can't even get it to switch off.
                  I took out the batterie and the SIM card, but nothing doing.

                  My question can it be repaired, or maybe change the touchpad.
                  Or do I need to purchse a new phone?

                  Help please .

                  samsung jet s8003 — cannot hear voice on earpiece

                  cannot hear voice while calling others....earpiece is not working.....where do i repair it in thane or mumbai
                  samsung jet s8003 Complaints
                  1st:from the day i have buy the cell phn ... i cnt resiv phn from earpiece button
                  .
                  .
                  .
                  2rd:im using this phn from last 1 year i have change my touch pad 1 time n again its have prob :| its to bad n its even costly :(
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                    V
                    vinay kumar singh
                    from Mumbai, Maharashtra
                    Apr 24, 2010
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                    Address: Central Delhi, Delhi

                    I want to inform you that I am Vinay Kumar Singh and working in Cipla ltd.I had purchase Samsung Bluetooth headset WEP 450 at hotspot spice retail ltd shop no ,K-8,Ground Floor Connaught place ,New Delhi-01 and TIN NO:[protected] in dated 23/12/2009 time 19:26:55 but after 2 months Bluetooth are not work proper and it was in warranty period so that time I call in where i purchase and they don’t respond and after three days they pick my phone we make it repair and after 20 days they don’t give any information and after my regular follow up he say this model is not in stock and it will take 2o day and after 20 day again say same think and not ready to replace and in total they take 45 days and not resolve the problem and when I talk to senior he also say same think and after many call and regular follow to say same think .in this 60 days only they making me a fool.I am very fade up and these shows the untrained person are working in the Cannaught place and whole Delhi and this incident reflect the company image for some irresponsible person those who are work in cannaught place new Delhi and his team leader .if this will not take any action of both person and replace my Bluetooth model no WEP 450 as soon as bcoz it will take 2 months .otherwise I will go the consumer court and other legal action .if the model is not in stock so why sell it .I pay for model Samsung Bluetooth WEP 450 so why I take another model if it is not in stock so refund my money. so do needful as soon as and action taken by sales girl who work on cannaught place shop and his team leader who don’t know any think big ?? both of them.

                    thanks regards
                    vinay kumar singh
                    [protected]
                    [protected]@yahoo.co.in
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      D
                      dksethi
                      from New Delhi, Delhi
                      Apr 24, 2010
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                      Address: Delhi

                      Would like to know the escalation path i.e. next level from customer service executives and is there any sitpulated time period when samsung attends and close the calls and also if any data of satisfied customers you ever had.

                      Not even after 3-4 month performance of Samsung split a/c AS18EFB (1.5 tonn) bought in May 2009 the compressor has failed which shows the poor quality of products.

                      BP Number is : [protected] / Complain No-[protected]

                      The call is not being attended we have been stuggling for so many days now calling atleas 15 calls a day the customer service representative just put you on hold or promise to call back but never call back. staff is quite trained to advice the resolution for "TODAY' but for you guys that "TODAY" never comes.

                      Earlier encounters, we were asked to get our first service done within 3 months of installation and we kept following up for the same for a months and finally got sucess after nine months. Another 2 free services i don't thing would ever happen seeing the way to deal with the customer. So i would rather say its fake to say that there will be 3 free services within 1 year.

                      I would say it is just dumping your hard earn money 27000+installation for a unreliable product and company.

                      Regards
                      Devendra Sethi
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      very true
                      I agree. Samsung India probably has the most pathetic service in India. Months can go by without resolution to problems. And even worse, there does not seem to be any escalation path to senior personnel in the company's service organization. My personal solution for the future is to avoid buying Samsung products.
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                        amit khare
                        from Mumbai, Maharashtra
                        Apr 23, 2010
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                        Address: Bangalore, Karnataka

                        Hi,

                        This is Amit khare 21 april i registered one complain , regarding my TV , from yesterday i called 15 times but still no response, i never seen such type assistance the customer, i just want to know they will assist me or not, just tell clearly if they are not intrested then tell me we cannot assist you. y these guys making fool to me from yesterday.Whenever i called just they told within hour they will contact you but result is same.Plz just tell me to whom i conatct for this delay services.
                        My complain ID is: [protected].

                        Plz Plz Plz do needfull for me if possible.

                        Regards
                        AMit khare
                        [protected]
                        [protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        Samsung 29 inch TV — Repeated Colour patches in TV

                        Hi,
                        I bought a 29 inch Tv on 13th march,2010. and since then there is repated colour patches on diffrent section of the TV and its virtually unwatchable. I raised complaint but of no avail , the service center guys took the TV even but they came backl saying everything was ok.
                        Please i need a replace of the TV or i going to drag Samsung to consumer court.
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                          N
                          nairbijut
                          from Bankura, West Bengal
                          Apr 23, 2010
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                          Address: Chennai, Tamil Nadu

                          This is the with a Samsung AC. I have had a Hitachi and LG at home with no service issues for the last 4 yrs that i have been using. Anytime during the year they are available for service within 24 hours.

                          Here at Samsung i have complained multiple times since 14th April with no solution. I buy AC to beat this hot summer and now it is lying as a piece of junk on my wall.

                          I WILL NEVER BUY A SAMSUNG PRODUCT IN FUTURE OR RECOMMEND ONE TO MY FRIENDS AND RELATIVES.
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Hi to all,

                          I want to share my worst experience of my new samsung air conditioner, recently i bought a new window airconditioner, no one came for installation from the dealer place or from samsung, i installed my ac by a ac mechanic. it works for only one day, so i logged a complaint on samsung, the service engg came from samsung, he did not checked the ac completely, but he said the problem is with the compressor, but there is no problem with the compressor, its a low power problem, i sorted out that problem, before that i contacted the tollfree they didnt give the proper response, i contacted the service centre they didnt pick the phone itself. i sorted out the problem, but the service centre didnt contact me upto now for the feedback, they even dont know wheather the problem is sorted out or not, i dont dont how they close the complaint without the signature of customer on report. i really felt very sad about the service. i think this is the worst ervice from my experience.

                          Regards,
                          Suriya.
                          I too have bought a Samsung air conditioner and it has been the worst nightmare of my life. They do not take complaints and if at all someone comes on the line they are rude. No one comes to fix the problem and you may as well be talking to blank walls. The most pathetic company to deal with.
                          i agree that the service provided by the company is very poor... after registering so many complaints. no company engineer is coming to repair the air conditioner..
                          i am here by to inform you that i am one of the customer of yours, i bought you a/c on 9-4-2010 from sargam electronics jail road the day i bought your A/C it was nt working properly even the cooler can make the room more chill than the samsung A/Cs . i had call to your customer care now even i dont know how many times but they have nt done anything, nor even a single person came to my house to visit, what problem i am facing, this is service samsung giving, i think we should appreciate the services of such a big company like SAMSUNG.who just want to sell their product, after that SAMSUNG is least not at all concerned about his custmer this is just because you people easliy find new custmers .i should thanks to god that the same day i was also bought a l.c.d that doesnt belongs to samsung .i cant tell the how abt the performance of your a/cs . now i feel like a cheated person, you people have charge for a new a/c and hand over a used a/c to me .tell me this also wether this problem is going to be resolved or not .

                          gavin
                          [protected]

                          Samsung air condition — Poor and worst service

                          I was purchased air-conditioner on[protected] at Bajaj Electranics kukatpally still date[protected] I didn't get article.I am trying to complaint directly to samsung company. here one more twissist I faced I called contiuesly calling customer care still busy I tried 2 hours finally I decided that atleast we try to contact mail but many customers are like me and I found this site I am sharing my experience. I request you people don't buy products in Bajaj Electronics and samsung too....... My name Abhiram contact no [protected]
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                            A
                            asheshb
                            from Gurgaon, Haryana
                            Apr 23, 2010
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                            Address: South West Delhi, Delhi

                            Between LG and Samsung, I always supported Samsung. The reason could be my being in IT and Samsung makes very good computer parts.

                            Alas, my allegiance to Samsung broke and that also in a very painful way.

                            I have a Windows AC which lost its cooling capability. I made a complaint to Samsung regarding this on 15th April 2010, Complaint number: [protected].

                            On 17th April I got a visit from Samsung and the person told me that the AC needs to be taken to service center to repair it. He told me that it will be picked next day. Today its 23rd April 2010 (8 days since complaint) and nothing has been done yet.

                            My only connection to Samsung is through customer care number 30308282 / [protected].

                            Not a single day has passed that I have not given them a call. Except for few most of the executives in call center are buffoons who cannot even speak properly. I wonder for what kind of quality proposes the call is being recorded by Samsung. Some of them tried to console me by saying they are putting my case on urgent basis, one nice guy went to the extent of marking it ultra urgent.

                            I tried to contact through the website but all of the functionalities require you to be registered user and their registration form gives server error (When you select Delhi as Region). There are other major problems with registration form. I have emailed them but still waiting to get the reply.


                            In this record breaking summer Samsung has done nothing else but to make my life HELL
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Dear Sir,

                            Sub: Bad response of a manager during a complaint


                            i have sent many mail's in support.[protected]@samsung.com but no reply & response. sham on samsung department.

                            I have a Samsung mobile .Its keypad & screen was breakdown.
                            When I take it to your service center I was assured by the manager that no data will be lost during its repairing but when I take delivery of my mobile I find lot of my important

                            Data missing .When I complaint regarding this to your manager, his behavior was terrible and irresponsible. I felt so gloomy with his reply.
                            If you really think of customer care then please take strict action against him otherwise


                            I will make it a big issue in front of other customers.

                            Reply me soon.


                            call me.




                            RahulSoni
                            [protected]
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                              itarungupta
                              from Kolkata, West Bengal
                              Apr 23, 2010
                              Resolved
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                              Resolved

                              Address: South Delhi, Delhi

                              Complaint No [protected]

                              Mr. Naraish Razdan

                              You make public announcements that Samsung service is the best.

                              Please try to locate your head office address and your own contacts details on the system and you will realise the frustration of the consumer.

                              Probably the senior management of Samsung is too embarrassed to face the consumer.

                              My complaint no mentioned above ofcourse has not been resolved.

                              Regards

                              Tarun Gupta
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              DELAY IN REPAIR OF WINDOW AC

                              COMPLAINT NUMBER [protected]

                              I had made my first complaint regarding the repair of my Window AC, purchased on May 04, 2008 on March 24, 2010.

                              Its May 02, 2010 today and despite of my repeated calls to Customer service[protected] and several hours of waiting on phone, while the customer care representative is researching on the issue, nothing has still been done. It seems that they just put you on hold for hours and then just forget about it.

                              Its almost one and a half month and the only notification I got from Samsung was that they will soon be sending someone for repairs. I really don't understand how Samsung is doing business when they can't even cater to such small things. I personally would never recommend anyone to buy any Samsung product.

                              I am sure that theres no way now I can get my AC repaired from Samsung. I have never seen such bad customer service.

                              Neha Sehgal
                              [protected]

                              Samsung India — Customer Support & Delay in Repair

                              Dear Team

                              I have submit my hand set to Life Line Solution (SCO-101,sec-16 Faridabad
                              on[protected] for repair.They have told me that handset would be ok with in a week.
                              But till date i haven`t recieve any response.and i am following up regularly.


                              No one giving me any suffiecent answer.
                              I request u to help me as soon as possible.

                              Regards
                              Sunil Sharma
                              [protected]
                              Complaint No [protected]

                              You make public announcements that Samsung service is the best.

                              Its almost one and a half month and the only notification I got from Samsung was that they will soon be sending someone for repairs. I really don't understand how Samsung is doing business when they can't even cater to such small things. I personally would never recommend anyone to buy any Samsung product.

                              once check out the call history of[protected] &[protected] we had call them nearly 30 times & above they did not response for my call...

                              I am sure that theres no way now I can get my AC repaired from Samsung. I have never seen such bad customer service.

                              M.Venkata Rao
                              [protected]
                              [protected]
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                                navaneeta
                                from Chennai, Tamil Nadu
                                Apr 23, 2010
                                Resolved
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                                Address: Gurgaon, Haryana

                                I have lodged a complaint 3 days back in samsung call center , i have a complain no. too"[protected]", i was told by executive on first day that i would be given a call on same day regarding the time at we would get mechanical visit, it’s still under warranty, i told during my conversation the possible reason why it was not giving no cooling, they sent a mechanic after extensive follow up on 3rd day, but he just visited the place, didn't do anything, said it’s a leakage of gas and he is not of that division to fill it up, so he will send someone and give a call, this is my fourth day running, with no calls nothing. i kept calling " Mr Yogesh" who pretends to be manager of Samsung service center, in Gurgaon,( sounds completely like a office boy), his line always goes busy and he never answers, no matter even if you try calling from different no's to get hold of him. His no. is "[protected]" and he has one, equally efficient guy named " Deepak" who calls him as supervisor , whose no. is "[protected]", which he never answers. Its absolute ignorance to customers, without a clue where do they go..FEEL LIKE COMPLETLY CHEATED...when they hear company like LG gives calls to customer, if they need service, whereas company like samsung even after lodging a complain and making follow up numerous times are extremely insensible to customer problems..."POST SALE SERVICE IS VERY POOR"...I would not give up..i have decided i will fight it out... either the company doesn’t know it, may be its outsourcing its post sale services & is extremely ignorant about the functioning of these franchise holder.. my AC has just been used for 3 months..and its still under warranty, that I purchased from Xcite corp, Gurgaon. “Word of mouth” plays magic for companies.. I was fooled, but will ensure that I don’t let other people fooled….money which we spend is hard earned money..we shouldn’t give it to fraud people.
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  K
                                  Kapil Gadodia
                                  from New Delhi, Delhi
                                  Apr 22, 2010
                                  Resolved
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                                  Resolved

                                  Address: East Delhi, Delhi

                                  Dear Sir,

                                  I am highly disappointed & irritated by irresponsible customer care services by Samsung Customer Care Department. Even After a rigorous follow-ups, still I don’t have any revert .For further detailed conversation, kindly go through chain mail attached below.

                                  Your interference is highly desired


                                  ----- Forwarded by Kapil Gadodia on[protected]:46 PM -----
                                  From: Kapil Gadodia
                                  To: support.[protected]@samsung.com
                                  Date: [protected]:28 PM
                                  Subject: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010


                                  Pleaseeeeeeeeeeeeeeeeee Listennnnnnnnnnnnnnnnn ....

                                  After a lot many follow-ups, mails & calls from my side, I tried again to contact in your customer care just now, where Garima (CCE) picked up the call but after waiting of 18 minutes & 53 Seconds , she was not able to provide me any solution OR even not able to arrange conversation with her supervisor. Then after she disconnected the call which is really very unfortunate.

                                  After this incident I called you again where Mr. Rajeev Verma (CCE) who arranged my conversation with Mr. Sujit ( with whom I talked on[protected] also but no action was performed earlier by him). Mr. Sujit told me that he can not provide any escalation person name OR mail ID with whom I can consult my problem. He also assured me that HE would provide me solution at the earliest.

                                  Again I am in wait of response. I would update you on my each & every conversation with samsung on mail till you didn't reply with solution.


                                  ----- Forwarded by Kapil Gadodia on[protected]:00 PM -----
                                  From: Kapil Gadodia
                                  To: support.[protected]@samsung.com
                                  Date: [protected]:40 PM
                                  Subject: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010


                                  Hi,
                                  As promised by Sandeep Sharma (CCE) yesterday, still nobody called me. please suggest me what I should do? I am totally disappointed. Is this the right way to handle customer's complaint? Don't you think its a question on your WORLD CLASS SERVICES? You are requested to reply in written and tell me when my problem would be taken care by your department.

                                  You are also requested to provide me upper level management contact information so that I can reach them to ask the same questions.

                                  Thanks & Regards,
                                  Kapil Gadodia
                                  [protected]
                                  ----- Forwarded by Kapil Gadodia on[protected]:31 PM -----
                                  From: Kapil Gadodia
                                  To: support.[protected]@samsung.com
                                  Date: [protected]:45 PM
                                  Subject: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010


                                  Hi,
                                  After a lot many communication still nobody reverted me on mail, at last I tried one more time to your Customer Care No.[protected]. Today I talked to Mr. Sandeep Sharma (CCE) who told me that my replacement request has been approved on 14th April 2010 which is a good news for me BUT still my monitor has not been replaced. You are requested to resolve this issue at the earliest.

                                  Kindly action on same & do the needful.

                                  Thanks & Regards,
                                  Kapil Gadodia
                                  [protected]

                                  ----- Forwarded by Kapil Gadodia on[protected]:39 PM -----
                                  From: Kapil Gadodia
                                  To: support.[protected]@samsung.com
                                  Date: [protected]:08 AM
                                  Subject: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010


                                  Hi,
                                  I am waiting for your action/response. My complaint has taken more than 15 days to get resolution but still I am suffering.

                                  Thanks & Regards,
                                  Kapil Gadodia
                                  [protected]

                                  ----- Forwarded by Kapil Gadodia on[protected]:06 AM -----
                                  From: Kapil Gadodia
                                  To: support.[protected]@samsung.com
                                  Date: [protected]:44 PM
                                  Subject: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010


                                  Hi,
                                  I just received a call from a lady from Samsung India by telephone no. [protected].

                                  She was asking to consider repair in defective monitor instead of Replacement which was earlier assured for replacement by your department. I am just unable to understand why its happening at the last day of your TAT of 15 days? If i am asking again n again for your written reply of refusal of application then why you are not providing written rejection of my request? On the request of service center when I have already provided Xerox Original Copy of Invoice which was desired for replacement of monitor then why not its not yet replaced?

                                  Its really sad that I am wasting my time & effort on this matter but still no adequate action has been performed at your end. You are requested to escalate this issue on skip level & revert me with solution.

                                  Thanks & Regards,
                                  Kapil Gadodia
                                  [protected]


                                  ----- Forwarded by Kapil Gadodia on[protected]:30 PM -----
                                  From: Kapil Gadodia
                                  To: support.[protected]@samsung.com
                                  Date: [protected]:24 AM
                                  Subject: Re: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010

                                  Hi,
                                  Thanks for your response.

                                  I would like to inform you that one of your engineer named Mr.VIKAS (mobile no.: [protected]) has visited at my home on Saturday & I have provide him Xerox copy of Original Invoice.

                                  He has given me assurance to replace my monitor however he was asking for more 10-15 days which is not at all fair because My complaint has already taken more than 12 days so that you are requested to provide replacement with in your complaint resolution TAT of 15 days time.

                                  You are requested to take action on same at the earliest. Your cooperation is expected.

                                  Thanks & Regards,
                                  Kapil Gadodia
                                  [protected]


                                  From: SUPPORT INDIA <support.[protected]@samsung.com>
                                  To: Kapil Gadodia
                                  Date: [protected]:42 AM
                                  Subject: Re: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010

                                  Dear Customer,

                                  We regret the inconvenience you are facing with your Samsung product.

                                  We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

                                  We can understand the time and energy you have spent on this issue and appreciate your patience.

                                  Thanking and assuring you of best services always.

                                  Customer Satisfaction Team
                                  Samsung India Electronics Pvt. Ltd.


                                  ------- Original Message -------
                                  Sender : Kapil Gadodia
                                  Date : Apr 16, 2010 15:17 (GMT+09:00)
                                  Title : Fw: Hard Complaint Regarding Samsung 19”TFT
                                  monitor (date of Purchase:[protected] -
                                  Complaint No [protected] dated 06th April
                                  2010

                                  Still no response received from your department. kindly Revert.
                                  Thanks!
                                  Thanks & Regards!
                                  Kapil Gadodia
                                  [protected]

                                  ----- Forwarded by Kapil Gadodia on[protected]:47 AM -----
                                  From: Kapil Gadodia
                                  To: support.[protected]@samsung.com
                                  Date: [protected]:48 PM
                                  Subject: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010

                                  Further I would like to mention some of the names to whom I have tried to
                                  contact & ask for solution but still no positive action/response I received
                                  after receiving assurance from them.
                                  Mr.Rajeev (Manager from service branch) , Contact no. [protected] /
                                  [protected]/ [protected]
                                  Mr.Sujit (floor supervisor - Customer contact centre) - Contact
                                  no.[protected]
                                  I would also like to mention names of some CC executive to whom I have
                                  discussed my problem & told them to escalate this issue to upper level
                                  Mr. Gaurav on[protected]
                                  Ms. Shilpa on[protected]
                                  (Unfortunately I have forgot some other of the names of CC executives as I
                                  was not aware that I would feel requirement to mail you in this regard)
                                  In good faith, It was expected good service from a world fame company but I
                                  am disappointed).Once again I would like to mention that I don't want any
                                  repair in my monitor which is not even older than 1 year (date of purchase
                                  is[protected] , I need complete replacement of Monitor.You are requested
                                  to take action on same at the earliest as its hampering my work.
                                  kindly Revert.

                                  Thanks!
                                  Thanks & Regards!
                                  Kapil Gadodia
                                  [protected]



                                  ----- Forwarded by Kapil Gadodia on[protected]:25 PM -----

                                  From: Kapil Gadodia
                                  To: support.[protected]@samsung.com
                                  Date: [protected]:26 PM
                                  Subject: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010

                                  Hi,
                                  I am so much irritated due to your non-responding services by samsung.
                                  After a continuous follow-up against complaint no. [protected] dated 06th
                                  April 2010, still nobody is ready to take care, resolve and even responding
                                  promptly. If I am not wrong I am mentally harassed by your service
                                  department.
                                  You are requested to go through my complaint history & provide replacement
                                  of Samsung 19” TFT screen at the earliest. In case of rejection of my
                                  request, you are requested to provide written reply on mail so that I can
                                  go forward towards consumer court & ask for justice.
                                  I am waiting for your response at the earliest.
                                  Thanks & Regards!
                                  Kapil Gadodia
                                  [protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    nitin88
                                    from Jaipur, Rajasthan
                                    Apr 22, 2010
                                    Resolved
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                                    Resolved

                                    Address: Alwar, Rajasthan

                                    This complain is regarding display problem in my samsung mobile model no. SGH- J150. wthin the period of one year of warranty i have deposited my handset at samsung customer centre at alwar h.o. 4 times & that too regarding same problem... all the time they have given me the assurance that my problem will be resolved but till now it has not been solved & in all this rubbish promises my waranty period expired a week before & the pity is tht the problem still remains the same.
                                    Their customer center service man are just testing on my handset. they actually dnt knw wt the problm is. just to solve the problem any how they have replaced the display of my phone two times & when the problem was not solved they changed the PBA of my handset two times....even then also handset was not working properly.

                                    Sir, please i request you to help me in either replacing my handset or in refund of the money thereof..its not a minor fault. its a matter of great shame to there company.. this is my last & final call , m waitng for your early response, Please help me to resolve the issue.

                                    The details of my handset are :-
                                    model name : Samsung SGH-J150
                                    imei no. : [protected]
                                    sl no. : RW5S111326F
                                    Bp no. : [protected]
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Samsung India customer support has been notified about the posted complaint.

                                    Samsung — mobile phone ;sgh-j150

                                    This complaint is regarding my mobile phone sgh-j150 which is under warranty period. I've submitted my mobile phone at service center (samsung connexions) at Anjuman Complex, Sadar, Nagpur on[protected]. Already one and half month have passed. But I don't get any positive response from them. They are just giving me one or the other excuses.My work order no. is (WA [protected])

                                    Please help me to get back my mobile.

                                    Contact no. 91-[protected]
                                    i lost my samsung mobile phone ...[protected]..my num...and the imei num is[protected] what should i do now? can i get it back anyway??????? plz help me out ..dts my dads gift
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                                      A
                                      arvind kumar tiwari
                                      from Gurgaon, Haryana
                                      Apr 22, 2010
                                      Resolved
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                                      Resolved

                                      Address: Lucknow, Uttar Pradesh

                                      monitor is not starting.
                                      power botton is also not working properly.


                                      arvind kumar tiwari
                                      631/151, ismailganj,
                                      faizabad road,
                                      near little masters school
                                      post - chinhat
                                      lucknow-227105
                                      mobile no.- 91-[protected]
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      17" TFT MONITOR — TFT MONITOR IS NOT WORKING

                                      Dear sir

                                      This is kind inform you i have a 17" TFT Monitore with a samsung products sir our monitore is not working last two months i inform the customer care of the samsung company he says your requieste has been register.and our complain number is [protected] but at this time is no reponse,
                                      our complain pending is las two months 27 feb-2010 this is not faire,
                                      we hope that you shortout our problem otherwise we will take a legal action and we will go to RLM and had office of the samsung company.i need a anshwer why are you deley of my complain what is the reasons.your out late manager sec-18 noida Mr.amzad he is a bldy eiadeate man are setting there.he is not copprate any customer.


                                      thanks

                                      Bharat kumar sahu

                                      H-362 sec-22 Noida
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                                        sunil kumar rayal
                                        from Adampur, Punjab
                                        Apr 22, 2010
                                        Resolved
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                                        Resolved

                                        Address: Mansa, Punjab

                                        ref buy on july 2007 but last six months cooling is very poor due to compressor . my address in mansa is given below
                                        sunil kumar rayal c/o milkhi ram contractor
                                        Near nagina dharmsalla, jawarke road mansa
                                        mobile no-[protected] & [protected]

                                        Please attend
                                        thanks
                                        Aug 13, 2020
                                        Complaint marked as Resolved 

                                        Samsung Refrigerator — reducing of coolness

                                        i want to bring to your notice that our refrigarator is not working from past 10days and we are facing many problems with our refrigarotor .

                                        so i kindly request you that as soon as possible plz try to rectify our problem .
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