Samsung India Complaints & Reviews

Dear Sir,

This is to bring to your notice we have bought a mobile of Samsung brand in Univercell (old Washermanpet branch). suddenly while mobile is in charge it got off. when we try to on the mobile it is not working. while we approach the service centre they told that there was a Liquid Block. (due to Sweat)

See the mobile is purchased before 4 months. when a mobile is under warranty U people is not even bothered to answer the query customer. Is this is way to response to the customer.

And i have a doubt , as per the service centre representative told that, due to sweat it might get a liquid block.So it shows the quality of your (Samsung mobiles) product ?
If any proper action is not taken we have to go legally. Expecting your reply.

Regards,
Anne

i have purchased Samsung SCH w299 dual sim mobile 3 month back at Rs.10500/- its manual book suggests that the mobile can be attached with PC and internet can be used on the same.I have been trying to attach the mobile with PC with help of Datacable for almost a week but am unable to do so. On calling Reliance customer care i was told that No such mobile model no. is registered with them ie.Reliance.they suggested me to talk to samsung officials i called samsung customer care and was not provided any satisfactory answer in this regards i was told that this set is registered with RIM CDMA and they shall provide the gprs setting.I am being fooled by samsung as Reliance has given me in writing a confirmation that this Model no is not registered with them what action can i take against samsung pls help me out.

TO
THE CMD/CHAIRMAN/PRESIDENT/HEAD OF SAMSUNG INDIA/HEAD OF SAMSUNG HQ
7TH & 8TH FLOOR, ISCI TOWER, 61 NEHRU PLACE, NEW DELHI

SUB:- FAULTY REFRIGERATOR AND WORST SERVICES BY M/S SAMSUNG.

WITH DUE RESPECT I SUBMIT THAT I HAVE PURCHASED A REFRIGERATOR OF YOUR COMPANY I..E. SAMSUNG INDIA LTD. I HAVE PURCHASED THE SAME FROM M/S SARGAM ELECTRONICS , NAJAFGARH ROAD,. UTTAM NAGAR, NEW DELHI-110059. VIDE CASH MEMO SUN-566 DATED 9/8/2008 AND MY MODEL NO. IS FFRT-23YVMS1 WITH SR. NO506329 FOR RS. 13,000/-. SINCE THEN I AM LODGING COMPLAINT WITH YOUR COMPANY AT EACH AND VERY LEVEL REGARDING NON COOLING OF THE REGFRIGERATOR FOR LAST 15 DAYS. A COMPLAINTS HAS BEEN LODGED WITH YOUR PHONE NO. [protected]. BP NO. [protected] HAS BEEN GIVEN TO ME. BUT DESPITE SEVERAL REMINDERS NO BODY FROM THE COMPANY HAS VISITED MY HOME. AS PER YOUR BILL/DOCUMENT 12 MONTHLS COMPREHENSIVE WARRANTY IS THERE AND ON COMPRSSOR THERE IS A WARRANY OF 60 MONTHS. NOW IF THE FRIDGE DOESN’T COOL IN THIS HEAT AND SHRP SUMMER LIVING WITHOUT A PROPER COOLING IS LIKE A HELL. WHENEVER CONTACTED TELEPHONE NUMBER OF SEVERAL PERSONNELS IS GIVEN BUT NONE OF THEM IS READY TO LISTEN ON THE GRAOUND THAT MY LOCALITY I.E DWARKA IS NOT WITH THEM. I CAN’T UNDERSTAND WHOM TO CONTACT.

WE HAD HEARD ABOUT SAMSUNG INDIA AND HAD A GREAT REGARD FOR ITS QUALITY BUT REGRET TO SAY THAT EVER SINCE I HAVE BOUGHT THIS REGRIGERATOR WE HAVE BEEN FACING HARDSHIP. THIS CLEARLY SHOWS THAT SAMSUNG IS ONLY INTERESTED IN SELLING THE PRODUCTS BUT NOT IN CONSUMER SATISFATION. I AM ALSO CONTEMPLATING TO RAISE THE MATTER IN APPROPRIATE CONSUMER FORUM.

IT IS REQUESTED THAT THE COMPLAINT MAY BE LOOKED INTO AND PROMPT ACTION TAKEN TO SET RIGHT THE PROBLEM. EARLIER ALSO WE SUFFERED IN THE HANDS OF THE COMPANY DURING THE LAST FAULT. THIS IS A FRIDGE WITH SEVERAL BREAK DOWN IN VERY SHORT PERIOD.


YOURS FAITHFULLY,


(MADHU SAWHNEY)
110, F/F SECTOR 17-D, DWARKA , NEW DELHI-110075.
(M) [protected], [protected],[protected]

Dear Sir,

There is some problem occurs in our Samsung TV, so I called one local mechanic to check my TV and he found that everything is good except EHT is not working and he tried to find that product but he did not get it. Then I thought that part must be with samsung company, so I lodge a complaint (complaint no. [protected]) on 17.04.2010, the person came on Tuesday and without checking seriously, he said my wife, the kit of the TV must be change with Rs. 2600 or you have to bring your TV to Patparganj service centre then he can check our TV. I think his intension was to make money from us. Then after same day I have again lodge a complaint but the customer care executive told me your complaint will remain same and will send different person but same person again called today i.e. 21.04.2010 and he refused to come and told us to bring your TV to service centre but I know my TV only EHT is wrong why that man not bringing that particular part fix it. Its very bad service to the customer.
Please help me in this matter.
Thanks
Deepak Awasthi
[protected]

i have bought a samsung split ac, 2ton on 24/04/2009 and faced the problem of cooling from 16/04/2010 and launched compaint on 17/04/2010. i have'nt received service till now. a person came for servicing on 19/04/2010 and it was told that its' a prpblem related to gas leakage. no services have received thereafter. what a poor sevice of a company like SAMSUNG.!

i bought my Sumsung fridge from EZONE on 24th dec 2009.delivery was made on 29th of dec2009 late night.next morning when i checked on its cover it was written DAMAGE REF NO DELIVER.When i spoke to sumsung and Ezon call center they assured me that my fridge will be replace but till date anything i been done by both the ends.

Sir,

I have purchased a samsung split type 1.5 ton AC from Aurobindo Enterprises at- Utareswar, P0- Soro,
Dist- Balasore, Orissa, Tele[protected], Mob-[protected] vide bill No 269, also paid Rs 23800/- for AC, Rs 4000/- for stabilizer, Rs 2500/- for electrical instrument and Rs 700/- for installation.

From the beginning AC is not functioning. When I approached to Aurobindo Enterprises he told me with casual attitude that his duty only to sale the product. You(me) may approach directly to samsung company for rectification. Then I approached to company concerned on 14, 17, 19, and 20 Apr 2010. No action has been taken yet.

I would like to bring to your notice that the poor state of after sales service of your dealer network extend to the customers.I bought a new samsung corby pro(model - B5310) mobile on february 2010. My mobile not working properly with the 2 months(Touch & keypad not working), so i gave it for a service to samsung service centre,mylapore,chennai on 01.04.2010.work order no is 9LDWH5623.They are telling that touch sensor not working. Still my mobile not ready.

Dear Sir,

I submitted my Mobile, Samsung Corby on Dated: 15/04/2010 at Samsung India Electronics Pvt.Ltd, WORK ORDER NO: 10D15160,Token No.: 160, CLAIM NO. WA[protected]. At the time of submitting the Mobile i was told that there is keypad problem and it will take 3 days time to repair. Executive confirmed that from there office i will receive call for pick. Since 15/04, i have not receive any phone call from them as well as i am trying hard to contact them but they have provided all false no.
After manu request Executive provided Mobile No of Mr. Rakesh, [protected], whenever i called him he informed that he is on leave and he cannot provide us any alternative nos.
It is very hard for us to buy Samsung Products because Samsung service is the worst i have expericened in my life time. There is no reliabilty .

My only request is to please help us in knowing status of my handset.

Regards,
Anil
[protected]

Samsung customer service complaint number [protected] or [protected]. I own many Samsung products (washing machine, AC, refrigirator, mobile etc) and I'm very very unhappy with the washing machine (a front loading 6 kg load). In about 5 months the drum had to be changed and right now the drain pump has to be changed.

1 - Very very poor customer service. It is horrible to speak with the customer service agents and there is no sense of accountability
2 - No follow up by Samsung when the complaint is lodged. All the times, I have had to call them to fugure out what was happening
3 - No spare part available for the last 15 days. Again, no guarantee of when it will be available

I have not been able to use my washing machine for the last 3 weeks... will not buy another Samsung product again!!!!!!

I purchased a brand new Samsung refrigerator from exclusive showrrom of Samsung. The shopkeeper not only sent me defective piece with small dent on the door but it also not willing to listen to me. I informed at customer care no.[protected] on 18th April itself but till the evening of 20th April, the Co. has not cared to send any person to give demo or to listen to my grieviance. I am calling the customer care almost 4-5 times daily but no response.

The complaint no. given to me is [protected]. Then they asked me to call[protected]/66/76/68. But nobody is picking the phone. If they do not pick up the phone, then why they have the telephone at their end and why the customer is given that number. Just to waste the time.

I Want to know the fault of mine. I think I made the wrong decision. Three days have gone by, still no response from Samsung India.

Moreover, Samsung India has not given its address anywhere, either in the booklet or on its web site. Nor they have given the contact number of higher officials who are sitting in the AC rooms, without caring for the customers.

Samsung has not given any regular Service for AC and now when i logged complaint for the Servicing of AC its been more then 20 days i didnot received any call back or visit from them. And even they are closing there ticket without any information. Called there helpdesk 30308282 many times and even spoke to there supervisor's also but no joy.
There ref :- [protected].
Originally this was logged on 31st March and after that till now 3-4 times they closed there ticket and i reopend it because Service is still pending.
Hope to see some positive results of this complaint.

Re: Fw: TV Complainant no. is [protected] - reg.Saturday, 17 April, 2010 4:14 AM
From: "Kiran More" <[protected]@yahoo.in>Add sender to ContactsTo: support.[protected]@samsung.com
Dear Samsung Team Members,
Good Morning We have purchased a samsung colour tv from one of the show room located near by my house i.e; in jeedimetla on 21.03.2010.There was problem in viewing the picture the picture seems to view in the halfscreen.So for the first time we have given a complaint to Samsung team members.One of your person has come to my residence and he has resolved the problem .Even after resolving the problem once again the same problem has got occured so my kind request is to replace the TV otherwise there will be a seroius action on your Team members of the samsung product ..so mykind request is to replace the TV as soon as possible....Volume is also too high .............
------- Original Message -------
Sender : Kiran More<[protected]@yahoo.in>
Date : Apr 01, 2010 18:28 (GMT+09:00)
Title : Fw: TV Complainant no. is [protected] - reg.




Dear Sir,

Sub: TV Complainant - reg.
Ref: Complainant no. is [protected].

We have purchased SAMSUNG 21 Inches TV in Shapur nagar Jedimetla on 21/03/2010. The TV details are as follows.

Model: M40, Colour.

From the purchased date to 30/03/10 it was in working condition. But on 31/03/10 it was in problem that, the TV picture is coming in half screen. Then we approached Samsung customer care on 31/03/10 and they told us that, the service engineer will come to your house and solve the problem with in two hours. At 12.00 noon (31/3/10) call came from kukatpally servise centre and told that, we will come by the evening.
Then we wait up to evening and tried phone( kukatpally servise centre) it was ringing but they are not lifting the phone.

After given a complainant also your peoples are not responding, it was very shameful.

We thought the samsung is a good product in all ways and then purchased, but with in 11 days it has come in problem.

This type of behavior is not good for customers and you.

We request you, kindly take our complainant on urgent basis and do the needful.

We are awaiting your service immediately.

Till 01/04/10 at 03.00 P.M your peoples are not responding. this for your information.

Thanks & Regards

M. Kiran.
Suraram colony.
Hyderabad.
Mobile: [protected].

I had vide complaint no. [protected] dated 17.4.10 requested customer care of Samsung that in my window AC which was bought only 2 years back there is some problem. I think compressor of this AC is developing some corrent which is highly risky. Every time I am assured that engineer will visit today but without any result.

This is not expected from a reputed company like Samsung.

I would request concerend officials to immediately fix this problem specially in view of heat season.

Sandeep [protected]

Samsung washing machine complaint booked on 8.12.2010 in coimbatore service centre. but till date no response. 14th April one service person([protected]) called me and asked the route. but he didnt come. but he marked it as door locked. very very bad service.

complaint booked date 8.04.2010
Complaint Person M.Palaniswamy
product samsung washing machine.

service person phone no. [protected]

I purchased an samsung cdma handset Model SCH-B519 from ATTITUDE, Nashik road. on 02.09.10 bearing IMEI no. A[protected]CAF. But it has got some software problem in it. Everytime there is a call, the call register shows 16 calls. I took it to the authorised service centre at CBS, they reloaded the software and it started working properly. Again after 20 days it had the same problem. I once again took it to the service station, they did the same thing again. this has happened 3 times in last two months. Should this continue everytime ? Kindly look into the matter and do the needful.

Shantesh Salvankar, Nasik
Mob. - [protected].

Dear Sir,

I have purchased 1.5 ton split ac, 4 star rating on 12th Mar 2010. The outdoor unit seems to be defective. it draws 9Amp current in normal usage and after running for one hr or two suddenly it stops with heavy noise and draw current up-to 18 Amps. I have registered complain so many time but it has never been sorted out. Previous complain I have lodged on 14th Apr ( BP No- [protected]). after that I have reminded twice also however till date no one is bothered about this.

I have purchased Home appliance of Samsung brand only ( washing machine fully automatic, Tv, Micro oven, Split ac). I was thinking that it is a good brand. However from this experience I learnt, it is a brand to lure people with worst service. In future I would never think of purchasing Samsung brand appliances and even never dare to misguide any one to purchase Samsung products. I assume that, I have done a great mistake by choosing Samsung.

Finally I think, with out wasting much time I should approach s the consumer forum to sorted out the issue.

I have a Samsung W299 Dual Sim Phone. Barely within 7 months of its purchase it started to malfunction. It stopped charging. I gave it to Samsung's Borivali Service Centre - Master Care Services on 11/03/2010. Its been more than a month, I haven't yet received my phone. On Saturday 10/04/2010, I received a call stating that my mobile is ready and I should come and pick it up. My mother went there on Tuesday (13/04/2010) and was returned empty handed saying that the mobile is not there with them. I called up that number [protected] on Wednesday (14/04/2010) again and the lady first said that My mother wasn't carrying the jobsheet with her and that's why the phone was not given to her. When I protested her claim she informed me that it was a error at their end and that she had kept the phone elsewhere and hence the other girl could not find it. She asked me to come and pick the phone up immediately. I went again and returned empty handed because the service station people claim that the phone is! at Lal Baugh Centre and not with them. I was assured that the phone would arrive the same day and I shall be given a call once it arrives and returned the phone. I wrote a complaint on the Samsung website the same day being fed up with the service. The result is that I have not received my phone back yet. Also, I received an automated reply from the Samsung website stating that my Transaction Ref No. is [protected] and that the complaint has been transferred to the relevant department who shall get back to me. There has been no further response from the website as well. Why this play with other people's time and money? The service station people are misbehaved and rude. Their front line service engineers are hardly capable of solving basic problems or attending to customers. Both My Mother and I had to waste more than an hour before returning empty handed. I called their helpline no. 30308282 around 2-3 times and each time after waiting for 4-5 mins on hold I got through. They said they can't do anything about it. First I was given the no. of the centre manager which did not work. Then I was given the no. of the area service manager Some Shoaib Shaikh [protected] who did not answer even 1 of my 20 calls. I would advise that Samsung should start selling its products with a Statutory Warning ' We do not offer after sales service. Please buy products at your own risk'. For your ref. Please find below the details of my Job Order and also the complaint ref no. for my call to the Samsung helpline.

Service Centre: MASTERCARE SERVICES, Borivali, Mumbai
Job Order No.- MCB 4233
Serial No. - A[protected]A56
Handset Model: SCH-W299
ESN/ IME #: [protected]
Helpline Complaint Ref No.- [protected]
Mail Complaint Transaction No.- [protected]

I have purchased a new AC from reputed co. like SAMSUNG INDIA ELECTRONICES PVT.LTD. Because my friends referred have lodge my request for installation on helpline number [protected] in the Second week of March 2010.After three reminder one person came and installed the AC but he said the stabilizer will be installed by service engg.who will automatically visit after two days. He has installed the AC only. My complaint number is [protected].

1. The person who came for installation has charged for installation 500plus service tex.When I asked for bill he said he has no bill and he has only one paper, which is his daily activity report. I have written my full comment on the DAR but I believe no body has checked that in your co. because I have not got any reply from your end.

After three days no body has visited, again I have lodged the complaint on same number and referred my COM. no. [protected], the call centre person has given lot of excuse and promise ans assure some body will visit immediatly.But all efforts gone vain.Then I have told them to give me higher authority telephone number.They have given me Ghazibad service centre number[protected].I have lodged complaint there and one service person came on third day and he said insatalltion of steblizer is not his job and the installetion person can only insatlled it.The new AC was not working but he has done some electrical conncetion and it is now working.The service person said the AC is not correctly installed as it very difficult to take it out from its casing.

Till then I have lodged two more time complaint lodge but no body has visited.

I felt with this incident the customer service rating of your co. is worst and pathetic.

Please take corrective action on it immediately and get my AC installed correctly and properly.

Waiting reply from reputed organization.

Regards
B.S.Bisht

I regret to state that samsung has the worst after sales service. i had lodged a complaint in regds to my AC not working in the month of feb. on the 24th complaint no.[protected] with the toll free no.[protected] and the executive promptly informs me that the matter would be looked into and it was attended only to be informed by the technician that the compresor was faulty and it would be rectified within 10 dys. The AC was purchased from Jainsons trichy on the 14 th of april 2009. Within a few months the compressor was changed due to not proper function and now it is the second time in feb 2010 it gave a problem. Since the complaint on the 24th of feb it is still lying unattended inspite of repeated calling every few days they now stopped picking up my calls. the matter was referred to one mr. ganesh head of replacement and he is still looking in to the matter since 20days. the calim no. is [protected]. I AM SUPPRISED IT TAKES NEARLY 2 MONTHS TO LOOK INTO A PROBLEM.
i request that my problem be looked into and urgently rectifeid as it is very in convenient with the heat soring high. It is very suprising for a company like samsung to be so callous in their after sales service. i have 4 ACs from the same company and it is making me wonder if i made the right choicekindly look in to the matter.
Mrs. A. Thomas