Samsung India Complaints & Reviews

This is the with a Samsung AC. I have had a Hitachi and LG at home with no service issues for the last 4 yrs that i have been using. Anytime during the year they are available for service within 24 hours.

Here at Samsung i have complained multiple times since 14th April with no solution. I buy AC to beat this hot summer and now it is lying as a piece of junk on my wall.

I WILL NEVER BUY A SAMSUNG PRODUCT IN FUTURE OR RECOMMEND ONE TO MY FRIENDS AND RELATIVES.

Between LG and Samsung, I always supported Samsung. The reason could be my being in IT and Samsung makes very good computer parts.

Alas, my allegiance to Samsung broke and that also in a very painful way.

I have a Windows AC which lost its cooling capability. I made a complaint to Samsung regarding this on 15th April 2010, Complaint number: [protected].

On 17th April I got a visit from Samsung and the person told me that the AC needs to be taken to service center to repair it. He told me that it will be picked next day. Today its 23rd April 2010 (8 days since complaint) and nothing has been done yet.

My only connection to Samsung is through customer care number 30308282 / [protected].

Not a single day has passed that I have not given them a call. Except for few most of the executives in call center are buffoons who cannot even speak properly. I wonder for what kind of quality proposes the call is being recorded by Samsung. Some of them tried to console me by saying they are putting my case on urgent basis, one nice guy went to the extent of marking it ultra urgent.

I tried to contact through the website but all of the functionalities require you to be registered user and their registration form gives server error (When you select Delhi as Region). There are other major problems with registration form. I have emailed them but still waiting to get the reply.


In this record breaking summer Samsung has done nothing else but to make my life HELL

Complaint No [protected]

Mr. Naraish Razdan

You make public announcements that Samsung service is the best.

Please try to locate your head office address and your own contacts details on the system and you will realise the frustration of the consumer.

Probably the senior management of Samsung is too embarrassed to face the consumer.

My complaint no mentioned above ofcourse has not been resolved.

Regards

Tarun Gupta

I have lodged a complaint 3 days back in samsung call center , i have a complain no. too"[protected]", i was told by executive on first day that i would be given a call on same day regarding the time at we would get mechanical visit, it’s still under warranty, i told during my conversation the possible reason why it was not giving no cooling, they sent a mechanic after extensive follow up on 3rd day, but he just visited the place, didn't do anything, said it’s a leakage of gas and he is not of that division to fill it up, so he will send someone and give a call, this is my fourth day running, with no calls nothing. i kept calling " Mr Yogesh" who pretends to be manager of Samsung service center, in Gurgaon,( sounds completely like a office boy), his line always goes busy and he never answers, no matter even if you try calling from different no's to get hold of him. His no. is "[protected]" and he has one, equally efficient guy named " Deepak" who calls him as supervisor , whose no. is "[protected]", which he never answers. Its absolute ignorance to customers, without a clue where do they go..FEEL LIKE COMPLETLY CHEATED...when they hear company like LG gives calls to customer, if they need service, whereas company like samsung even after lodging a complain and making follow up numerous times are extremely insensible to customer problems..."POST SALE SERVICE IS VERY POOR"...I would not give up..i have decided i will fight it out... either the company doesn’t know it, may be its outsourcing its post sale services & is extremely ignorant about the functioning of these franchise holder.. my AC has just been used for 3 months..and its still under warranty, that I purchased from Xcite corp, Gurgaon. “Word of mouth” plays magic for companies.. I was fooled, but will ensure that I don’t let other people fooled….money which we spend is hard earned money..we shouldn’t give it to fraud people.

Dear Sir,

I am highly disappointed & irritated by irresponsible customer care services by Samsung Customer Care Department. Even After a rigorous follow-ups, still I don’t have any revert .For further detailed conversation, kindly go through chain mail attached below.

Your interference is highly desired


----- Forwarded by Kapil Gadodia on[protected]:46 PM -----
From: Kapil Gadodia
To: support.[protected]@samsung.com
Date: [protected]:28 PM
Subject: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010


Pleaseeeeeeeeeeeeeeeeee Listennnnnnnnnnnnnnnnn ....

After a lot many follow-ups, mails & calls from my side, I tried again to contact in your customer care just now, where Garima (CCE) picked up the call but after waiting of 18 minutes & 53 Seconds , she was not able to provide me any solution OR even not able to arrange conversation with her supervisor. Then after she disconnected the call which is really very unfortunate.

After this incident I called you again where Mr. Rajeev Verma (CCE) who arranged my conversation with Mr. Sujit ( with whom I talked on[protected] also but no action was performed earlier by him). Mr. Sujit told me that he can not provide any escalation person name OR mail ID with whom I can consult my problem. He also assured me that HE would provide me solution at the earliest.

Again I am in wait of response. I would update you on my each & every conversation with samsung on mail till you didn't reply with solution.


----- Forwarded by Kapil Gadodia on[protected]:00 PM -----
From: Kapil Gadodia
To: support.[protected]@samsung.com
Date: [protected]:40 PM
Subject: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010


Hi,
As promised by Sandeep Sharma (CCE) yesterday, still nobody called me. please suggest me what I should do? I am totally disappointed. Is this the right way to handle customer's complaint? Don't you think its a question on your WORLD CLASS SERVICES? You are requested to reply in written and tell me when my problem would be taken care by your department.

You are also requested to provide me upper level management contact information so that I can reach them to ask the same questions.

Thanks & Regards,
Kapil Gadodia
[protected]
----- Forwarded by Kapil Gadodia on[protected]:31 PM -----
From: Kapil Gadodia
To: support.[protected]@samsung.com
Date: [protected]:45 PM
Subject: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010


Hi,
After a lot many communication still nobody reverted me on mail, at last I tried one more time to your Customer Care No.[protected]. Today I talked to Mr. Sandeep Sharma (CCE) who told me that my replacement request has been approved on 14th April 2010 which is a good news for me BUT still my monitor has not been replaced. You are requested to resolve this issue at the earliest.

Kindly action on same & do the needful.

Thanks & Regards,
Kapil Gadodia
[protected]

----- Forwarded by Kapil Gadodia on[protected]:39 PM -----
From: Kapil Gadodia
To: support.[protected]@samsung.com
Date: [protected]:08 AM
Subject: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010


Hi,
I am waiting for your action/response. My complaint has taken more than 15 days to get resolution but still I am suffering.

Thanks & Regards,
Kapil Gadodia
[protected]

----- Forwarded by Kapil Gadodia on[protected]:06 AM -----
From: Kapil Gadodia
To: support.[protected]@samsung.com
Date: [protected]:44 PM
Subject: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010


Hi,
I just received a call from a lady from Samsung India by telephone no. [protected].

She was asking to consider repair in defective monitor instead of Replacement which was earlier assured for replacement by your department. I am just unable to understand why its happening at the last day of your TAT of 15 days? If i am asking again n again for your written reply of refusal of application then why you are not providing written rejection of my request? On the request of service center when I have already provided Xerox Original Copy of Invoice which was desired for replacement of monitor then why not its not yet replaced?

Its really sad that I am wasting my time & effort on this matter but still no adequate action has been performed at your end. You are requested to escalate this issue on skip level & revert me with solution.

Thanks & Regards,
Kapil Gadodia
[protected]


----- Forwarded by Kapil Gadodia on[protected]:30 PM -----
From: Kapil Gadodia
To: support.[protected]@samsung.com
Date: [protected]:24 AM
Subject: Re: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010

Hi,
Thanks for your response.

I would like to inform you that one of your engineer named Mr.VIKAS (mobile no.: [protected]) has visited at my home on Saturday & I have provide him Xerox copy of Original Invoice.

He has given me assurance to replace my monitor however he was asking for more 10-15 days which is not at all fair because My complaint has already taken more than 12 days so that you are requested to provide replacement with in your complaint resolution TAT of 15 days time.

You are requested to take action on same at the earliest. Your cooperation is expected.

Thanks & Regards,
Kapil Gadodia
[protected]


From: SUPPORT INDIA <support.[protected]@samsung.com>
To: Kapil Gadodia
Date: [protected]:42 AM
Subject: Re: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010

Dear Customer,

We regret the inconvenience you are facing with your Samsung product.

We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

We can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.


------- Original Message -------
Sender : Kapil Gadodia
Date : Apr 16, 2010 15:17 (GMT+09:00)
Title : Fw: Hard Complaint Regarding Samsung 19”TFT
monitor (date of Purchase:[protected] -
Complaint No [protected] dated 06th April
2010

Still no response received from your department. kindly Revert.
Thanks!
Thanks & Regards!
Kapil Gadodia
[protected]

----- Forwarded by Kapil Gadodia on[protected]:47 AM -----
From: Kapil Gadodia
To: support.[protected]@samsung.com
Date: [protected]:48 PM
Subject: Fw: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010

Further I would like to mention some of the names to whom I have tried to
contact & ask for solution but still no positive action/response I received
after receiving assurance from them.
Mr.Rajeev (Manager from service branch) , Contact no. [protected] /
[protected]/ [protected]
Mr.Sujit (floor supervisor - Customer contact centre) - Contact
no.[protected]
I would also like to mention names of some CC executive to whom I have
discussed my problem & told them to escalate this issue to upper level
Mr. Gaurav on[protected]
Ms. Shilpa on[protected]
(Unfortunately I have forgot some other of the names of CC executives as I
was not aware that I would feel requirement to mail you in this regard)
In good faith, It was expected good service from a world fame company but I
am disappointed).Once again I would like to mention that I don't want any
repair in my monitor which is not even older than 1 year (date of purchase
is[protected] , I need complete replacement of Monitor.You are requested
to take action on same at the earliest as its hampering my work.
kindly Revert.

Thanks!
Thanks & Regards!
Kapil Gadodia
[protected]



----- Forwarded by Kapil Gadodia on[protected]:25 PM -----

From: Kapil Gadodia
To: support.[protected]@samsung.com
Date: [protected]:26 PM
Subject: Hard Complaint Regarding Samsung 19”TFT monitor (date of Purchase:[protected] - Complaint No [protected] dated 06th April 2010

Hi,
I am so much irritated due to your non-responding services by samsung.
After a continuous follow-up against complaint no. [protected] dated 06th
April 2010, still nobody is ready to take care, resolve and even responding
promptly. If I am not wrong I am mentally harassed by your service
department.
You are requested to go through my complaint history & provide replacement
of Samsung 19” TFT screen at the earliest. In case of rejection of my
request, you are requested to provide written reply on mail so that I can
go forward towards consumer court & ask for justice.
I am waiting for your response at the earliest.
Thanks & Regards!
Kapil Gadodia
[protected]

This complain is regarding display problem in my samsung mobile model no. SGH- J150. wthin the period of one year of warranty i have deposited my handset at samsung customer centre at alwar h.o. 4 times & that too regarding same problem... all the time they have given me the assurance that my problem will be resolved but till now it has not been solved & in all this rubbish promises my waranty period expired a week before & the pity is tht the problem still remains the same.
Their customer center service man are just testing on my handset. they actually dnt knw wt the problm is. just to solve the problem any how they have replaced the display of my phone two times & when the problem was not solved they changed the PBA of my handset two times....even then also handset was not working properly.

Sir, please i request you to help me in either replacing my handset or in refund of the money thereof..its not a minor fault. its a matter of great shame to there company.. this is my last & final call , m waitng for your early response, Please help me to resolve the issue.

The details of my handset are :-
model name : Samsung SGH-J150
imei no. : [protected]
sl no. : RW5S111326F
Bp no. : [protected]

monitor is not starting.
power botton is also not working properly.


arvind kumar tiwari
631/151, ismailganj,
faizabad road,
near little masters school
post - chinhat
lucknow-227105
mobile no.- 91-[protected]

ref buy on july 2007 but last six months cooling is very poor due to compressor . my address in mansa is given below
sunil kumar rayal c/o milkhi ram contractor
Near nagina dharmsalla, jawarke road mansa
mobile no-[protected] & [protected]

Please attend
thanks

Hello sir

Greetings of the day,

I kamal kant agarwal ( R/O D 131 shastri nagar meerut 250004) bought a fridge from S R ELOCTRONICS GAZIABAD (UP) and it was delivered in a bad condition with one open plate from the back and the fridge is not evenly balanced , its actually not standing evenly .

So i made a complant with the company on 18th morning at 11.42 am (purchase date is 17th april) and my complaint number is [protected] Model number is RT 29/ZBPS and the engineer came and he saw the fridge and he also spoked to dealer that it will be changed tomorrow on 19th april but now these people are not ready to replace it.

So please take necessary action.

Regards

[protected]

Dear Team,

I compel to inform you about your poor service from your end regarding my Mobile h/s.

I have purchased the model S379 (CDMA) h/s on the month of October'09. After 3-4 months using it, found a frequent network fluctuation on the said h/s.(Not on the strong network area, but on a bit poor area where all other h/s including Samsung works fine). Tried to solve by changing the SIM card twice but problem did not resolve.

Visited to your ASC (Sabsonic//Maruti Bldg. 12 Loudon st. Kolkata). There they keep my h/s for 1 day & update the software and assured me the problem is resolved now. But problem persists.

Again submitted the h/s to the ASC, this time they keep for 6 days from 6th. April to 14th. April and told me they kept watching on the performance where found no network problem on the h/s. But still they will swap the PCB after available of the same.

Finally I have lose my patience as I am also working with a service industry and I cannot afford so much time for solving the issue.

Not only that between the period I have also submitted the h/s to your G.T. Road, Howrah branch also and they also handed over by updating software only.

My question is:

1. Have I made mistake by purchasing your product?

2. If you cannot satisfy your customer then what for you are expensing by locating ASCs.?

3. This is a leading model which we use to sell on an average 40-50 nos. everymonth from our outlet. Should we stop selling this from all our outlet refering this worst service and escalated to my higher authority?

4. How this will be believable that you do not keep accessories on your local HO for a leading model. and ask customer to wait for uncertain period.

This is not my screaming to you for solving my problem, this is for your information only about the after sales service from your end.

Model : SCH379
Sl. No: A0000017C8C3D0

Thanks & Regards

Atanu Chatterjee
M: [protected]
e-mail: [protected]@rediffmail.com

Hi ,

I have purchased a Samsung Jet S8003 mobile for Rs 18000/- on 24/10/2009. My mobiles touch screen stopped working on 10/04/2010, I approched the Vasai Samsung Service Center on 14/04/2010( Work Order 2717 ) , On Analysing they said Touch screen is gone and they have to order it from the Company and I should be getting my phone with in seven days. I called them after Seven days now they have given me another date. I am not sure how long this is going to take... Please help.

Thanks & Regards,

Sekar

Though the model nos:RF67DEPN & RF62NEPN have been mentioned & displayed in the Frrunch! leaflet for New 2010 Range but inspite of my repeated request I have not been provided with the price of the products(Request Ref. No.: [protected]) till now. I feel this is not in line with Statutory requirement for the manufactured products and besides this also causing inconvinience to the Consumer.Moreover it seems manufacturer may fix the price of the product after sensing the demand through this process and this can be construed as cheating. I would request for proper communication to them through this forum under Consumer Protection Act.
Thanks and wait for action on this.
B.Shriwastava

Dear Sir,

This is to bring to your notice we have bought a mobile of Samsung brand in Univercell (old Washermanpet branch). suddenly while mobile is in charge it got off. when we try to on the mobile it is not working. while we approach the service centre they told that there was a Liquid Block. (due to Sweat)

See the mobile is purchased before 4 months. when a mobile is under warranty U people is not even bothered to answer the query customer. Is this is way to response to the customer.

And i have a doubt , as per the service centre representative told that, due to sweat it might get a liquid block.So it shows the quality of your (Samsung mobiles) product ?
If any proper action is not taken we have to go legally. Expecting your reply.

Regards,
Anne

i have purchased Samsung SCH w299 dual sim mobile 3 month back at Rs.10500/- its manual book suggests that the mobile can be attached with PC and internet can be used on the same.I have been trying to attach the mobile with PC with help of Datacable for almost a week but am unable to do so. On calling Reliance customer care i was told that No such mobile model no. is registered with them ie.Reliance.they suggested me to talk to samsung officials i called samsung customer care and was not provided any satisfactory answer in this regards i was told that this set is registered with RIM CDMA and they shall provide the gprs setting.I am being fooled by samsung as Reliance has given me in writing a confirmation that this Model no is not registered with them what action can i take against samsung pls help me out.

TO
THE CMD/CHAIRMAN/PRESIDENT/HEAD OF SAMSUNG INDIA/HEAD OF SAMSUNG HQ
7TH & 8TH FLOOR, ISCI TOWER, 61 NEHRU PLACE, NEW DELHI

SUB:- FAULTY REFRIGERATOR AND WORST SERVICES BY M/S SAMSUNG.

WITH DUE RESPECT I SUBMIT THAT I HAVE PURCHASED A REFRIGERATOR OF YOUR COMPANY I..E. SAMSUNG INDIA LTD. I HAVE PURCHASED THE SAME FROM M/S SARGAM ELECTRONICS , NAJAFGARH ROAD,. UTTAM NAGAR, NEW DELHI-110059. VIDE CASH MEMO SUN-566 DATED 9/8/2008 AND MY MODEL NO. IS FFRT-23YVMS1 WITH SR. NO506329 FOR RS. 13,000/-. SINCE THEN I AM LODGING COMPLAINT WITH YOUR COMPANY AT EACH AND VERY LEVEL REGARDING NON COOLING OF THE REGFRIGERATOR FOR LAST 15 DAYS. A COMPLAINTS HAS BEEN LODGED WITH YOUR PHONE NO. [protected]. BP NO. [protected] HAS BEEN GIVEN TO ME. BUT DESPITE SEVERAL REMINDERS NO BODY FROM THE COMPANY HAS VISITED MY HOME. AS PER YOUR BILL/DOCUMENT 12 MONTHLS COMPREHENSIVE WARRANTY IS THERE AND ON COMPRSSOR THERE IS A WARRANY OF 60 MONTHS. NOW IF THE FRIDGE DOESN’T COOL IN THIS HEAT AND SHRP SUMMER LIVING WITHOUT A PROPER COOLING IS LIKE A HELL. WHENEVER CONTACTED TELEPHONE NUMBER OF SEVERAL PERSONNELS IS GIVEN BUT NONE OF THEM IS READY TO LISTEN ON THE GRAOUND THAT MY LOCALITY I.E DWARKA IS NOT WITH THEM. I CAN’T UNDERSTAND WHOM TO CONTACT.

WE HAD HEARD ABOUT SAMSUNG INDIA AND HAD A GREAT REGARD FOR ITS QUALITY BUT REGRET TO SAY THAT EVER SINCE I HAVE BOUGHT THIS REGRIGERATOR WE HAVE BEEN FACING HARDSHIP. THIS CLEARLY SHOWS THAT SAMSUNG IS ONLY INTERESTED IN SELLING THE PRODUCTS BUT NOT IN CONSUMER SATISFATION. I AM ALSO CONTEMPLATING TO RAISE THE MATTER IN APPROPRIATE CONSUMER FORUM.

IT IS REQUESTED THAT THE COMPLAINT MAY BE LOOKED INTO AND PROMPT ACTION TAKEN TO SET RIGHT THE PROBLEM. EARLIER ALSO WE SUFFERED IN THE HANDS OF THE COMPANY DURING THE LAST FAULT. THIS IS A FRIDGE WITH SEVERAL BREAK DOWN IN VERY SHORT PERIOD.


YOURS FAITHFULLY,


(MADHU SAWHNEY)
110, F/F SECTOR 17-D, DWARKA , NEW DELHI-110075.
(M) [protected], [protected],[protected]

Dear Sir,

There is some problem occurs in our Samsung TV, so I called one local mechanic to check my TV and he found that everything is good except EHT is not working and he tried to find that product but he did not get it. Then I thought that part must be with samsung company, so I lodge a complaint (complaint no. [protected]) on 17.04.2010, the person came on Tuesday and without checking seriously, he said my wife, the kit of the TV must be change with Rs. 2600 or you have to bring your TV to Patparganj service centre then he can check our TV. I think his intension was to make money from us. Then after same day I have again lodge a complaint but the customer care executive told me your complaint will remain same and will send different person but same person again called today i.e. 21.04.2010 and he refused to come and told us to bring your TV to service centre but I know my TV only EHT is wrong why that man not bringing that particular part fix it. Its very bad service to the customer.
Please help me in this matter.
Thanks
Deepak Awasthi
[protected]

i have bought a samsung split ac, 2ton on 24/04/2009 and faced the problem of cooling from 16/04/2010 and launched compaint on 17/04/2010. i have'nt received service till now. a person came for servicing on 19/04/2010 and it was told that its' a prpblem related to gas leakage. no services have received thereafter. what a poor sevice of a company like SAMSUNG.!

i bought my Sumsung fridge from EZONE on 24th dec 2009.delivery was made on 29th of dec2009 late night.next morning when i checked on its cover it was written DAMAGE REF NO DELIVER.When i spoke to sumsung and Ezon call center they assured me that my fridge will be replace but till date anything i been done by both the ends.

Sir,

I have purchased a samsung split type 1.5 ton AC from Aurobindo Enterprises at- Utareswar, P0- Soro,
Dist- Balasore, Orissa, Tele[protected], Mob-[protected] vide bill No 269, also paid Rs 23800/- for AC, Rs 4000/- for stabilizer, Rs 2500/- for electrical instrument and Rs 700/- for installation.

From the beginning AC is not functioning. When I approached to Aurobindo Enterprises he told me with casual attitude that his duty only to sale the product. You(me) may approach directly to samsung company for rectification. Then I approached to company concerned on 14, 17, 19, and 20 Apr 2010. No action has been taken yet.

I would like to bring to your notice that the poor state of after sales service of your dealer network extend to the customers.I bought a new samsung corby pro(model - B5310) mobile on february 2010. My mobile not working properly with the 2 months(Touch & keypad not working), so i gave it for a service to samsung service centre,mylapore,chennai on 01.04.2010.work order no is 9LDWH5623.They are telling that touch sensor not working. Still my mobile not ready.