Samsung India Complaints & Reviews

samsung / window ac — Pathetic Service

Following is sequence of events

1. Requst for Service on 29-Mar-2010 with Samsug call centre. Was given Request number (BP) [protected].
2. Technician from Samsung came and did service the AC for which 250 rupees paid.
3. I did observe later, that swing was not moving as result called Samsung on 6-April-2010 and technician came on 7-April-2010. Technician came and fixed without any charge (that too after I gace him the history)

4 After sometime the swing stopped working and also the AC remote stopped working.

I agree for prompt service but the quality of service is pathetic. Not sure if this technique used for revenue generation.

Samsung India — Pathetic quality of Window AC

Dear All,

I purchased two Samsung AC's last year on Mar 2, 2010 against invoice 14616 from Gemsons international, 67 South Patel Nagar Market, New Delhi, one Window and one split. To my utter dismay and surprise, I found that out of the two the 1.5 ton window is AC is not working.

I registered a complaint with customer care (#[protected] on May 12, 2011). Samsung engineer came and diagnosed that the AC gas has got leaked and needs to be repaired out of warranty. It pains me that on one hand after so much of research and deliberations, the same has been found unreliable, while on the other, I am also required to shell out extra money so soon to get the same fixed.

The Samsung workshop guys took the AC to their workshop on May 16, 2011 to repair the same. On May 17, 2011 I got a call that not only has the AC gas got leaked, the condenser of the brand new AC also needs to be replaced and I need to shell out Rs 3600 now.

The customer care of Samsung hardly care for their customers, there is no senior person to answer my queries. My mails to their customer care remains still unanswered. Even after making me spend Rs 3600 they can give me only 1 month warranty, thats horrible. Even a roadside workshop gives a 6 months warranty.

I am flabbergasted that how can an AC which has been so sparingly used meet this fate. This experience has totally shaken my confidence on Samsung products and I strongly recommend everyone never to consider Samsung AC for that matter any Samsung Products as their quality is highly unreliable and is only as good as any roadside workshop.

Sir,



Myself Abhinandan Kumar, I am purchase a Samsung Washing Machine approx 3 years a
But washing machine is not working 10.05.10, so, I am consualt a Samsung Authorise service center, Muzaffarpur, my complain no. [protected] dated 20.05.10. But unfortunately till date no boady can response & solve this problem. Each & every time he told me " Agar apko itna hin jaldi hai to apna washing Machine uttah kar la jaiye yenha nahi hoga".
Service center In charge told me talked with upper management & Toll free no.
I can't response this.
Sir, Plz advice me, because I am totally with your Service center, Muzaffarpur


Regards,
Abhinandan Kumar
[protected]

Samsung — screen of LCD tv not working

complaint no. [protected]

screen of my Samsung lcd tv is not working . I made a complaint since 1 month back but there is no response from your side. I purchased it 3 years back and see what happened so early. We had used Onida tv for 10 years without any problem. How shameful is this ! You are not maintaining the quality of your product. Neither providing better services to the customers.

Thanking You
Vivek Krishna Varma

green display in picture.

lcd tv screen — not working

hello sir here's Manish Kumar from Singla Eye Hospital Kotkpura PUnjab had purchased a lcd tv screen 2 years back. now it is out of warranty & also it has stopped work for last 15 days. so please sir send your representative to attend my complaint.

thanks
manish kumar
[protected]

Samsung Window AC — Windows Ac Complaint

Dear Sir .

I have Two Windows AC .
But any are not working.i complaint this issue many times & 15 days.But No response as it all.

please help him.

Anuj Mittal
raj cotton & oil mills
kanina road
charkhi dadri
haryana
[protected]
[protected]

Samsung India — AC taken for repair ,not delivered even after 1 month

Dear Sir,

This has the reference to complain lodged to SAMSUNG INDIA (BP Number [protected]) on 2nd August 2009.

I bought two new 1.5 Ton window ACs in April 2009.
Out of that, one AC was not cooling from 2nd Aug.2009 onwards.
I lodged a complain on 2nd August 2009 about my Window AC of 1.5 T, which was not cooling.
The Customer Care Executive said that my complain will be entertained the very next day.
But there was no response from SAMSUNG on 3rd Aug 2009.
On 4th, the Engineers were sent by SAMSUNG who said that the AC Compressor has leaked and there is no GAS.
They told that it will have to sent to the workshop for gas filling.
The Enginners sent by SAMSUNG promised to get it repared by next day.
Next day no one arrived to take the AC to the Workshop.
On 6th, I called up SAMSUNG again about the problem and my complaint registration.
On 7th Aug.2009, two people were sent by SAMSUNG to take the AC to the workshop.
They gave the receipt of receiving for the AC and promised to deliver it back on Monday, 10th August 2009.
I did not get the AC on 10th Aug.
I called the Samsung on 11th Aug.2009 and the customer care executive told me that I will get a call back.

On further enquiring, I was told that the AC was not repairable since the condencer has leaked and it will be replaced by a new AC and they have sent it for a claim.

Today, it is 3rd Sept.2009, and I neither got my AC nor I got the any call back from SAMSUNG about the status of my AC sent for repair.

I dont understand how much time is required for settling a claim for a new AC ?

Needless to say that I made numerous calls to Customer Care of SAMSUNG INDIA and to the customer care.

Now I am fed up with the product as well as the services of the company SAMSUNG INDIA .

During the scrotching heat / summer, SAMSUNG INDIA has compelled me to stay without AC and today is more than one month since I lodged my first complain on 2nd Aug.2009.

Who is going to compensate for the same ?

Even I sent mails also to their e-mail ID support.[protected]@samsung.com which they replied by writing

Dear Customer,
We heartily apologies for the inconvenience you are facing with Samsung product.
We are continuously following this issue with the concerned Branch Service Manager, we will update you the status accordingly as soon as possible. Please bear with us till then.
We can understand the time & energy you have spent on this issue. We appreciate your patience.
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

I HAVE NOT RECEIVED MY AC TILL DATE, NOR DOES ANYONE BOTHERS TO GIVE ME A CALL FROM SAMSUNG INDIA ABOUT ANY UPDATE OF MY AC.


THIS IS TOO MUCH !!!!

PLEASE ADVICE

ANAND
[protected]
[protected]

Dear sir,
My complaint number is [protected].The thing is I bought a split A/C in April 2008.
The service technicians have given a bill for Rupees 2880.They told the compressor has problem and it has got 5 yrs warranty and they told tube is leaked and that cost up to 1500 and gas filling is for 1000 .
I am totally fed up with the quality of the products purchased with Samsung.The tube problem and transport charges should be taken care by the company and we r not responsible for paying it.
I want to know whether the problem will arise every year and we need to spend a lumpsum money towards repairing it.pls do reply me.
Sumitha
[protected]

I have requested for servicing of my window AC on 24/03/10(FN) and reminded 3-4 time in a day but till date no any responce from sesang. This iv very poor sow from samsung india. As per my experiance i suggest to all who plan to purchase samsung product please not to purchase any product of samsung as they will not provide any service timely.

These guys repeat the same for all customers. Even i personally did not receive any response from these for last two months after they said they would replace the compressor.

Atleast my friend recieved in 1.5 months of time (may be because it was brand new one month old...)

kumar

Samsung Refrigerator — Sound is coming from freezer

I have made complaint on last thursday(22/04/2010) on the number-[protected]. My BP NO-[protected].After that i made 10 times call on same number for service but no executive came .One customer care executive given me service centre number-[protected] & [protected],but no one is picking the phone on this number.

Sir many time I called to customer service number but the response is bad .I called to customer support on 17.04.2014 and my complain number is [protected] and no one had come to service. Next I tried on 05.05.201 and complaint number was given as [protected] and I called on 14.04.14 and complai numer is [protected] and no resporesponse till now and I request you to take proper action on it.

Dear Sir,

I am extremely unhappy with a split Samsung air conditioner that I purchased 2 years back. the airconditioner has been giving problem since the very first month.
1. The remote control stops working which was replaced
2. the gas in the unit leaked
3. Other problem that we were told was because of the way it was installed( installation was completed by the company professional).

In april this year the unit broke down and we contacted them few times where they came and said the compressor was damaged and needed to be replaced. Luckily for me, I found the receipt and warranty card which said compressor was under warranty for 5 year. They company technician said there will be someone from Samsung who will come and pick up the machine and replace the compressor as it is under warranty. Since then we have had nightmare with the whole thing.

The technician took the unit and then called us in 2 days time advising that we need to replace the other things which will cost us 9500.00 rupees and they will not just change the compressor. the compresor will be replaced only if we get the other things done. if we do not agree to their term they will then send the unit to us and we will be charged 750.00 rupees for transport and on the fact that work was not carried on with them and will also not replace the compressor. I personally feel this is cheating a customer. Secondly, we were told they are not Samsung employees but someone whom Samsung uses as agents.

All this information was not provided to us at the time when we spoke to Samsung team(helpline).

This is extremely frustrating and we are keen to take this up with Samsung management and will like to know how do we go about this and if we can get any assistance.As of today they want 80% of the bill paid in advance even before commencing work.

Everday we get to hear something new from them which we did not know.

I am happy to furnish any details that you need to assist. My email is [protected]@hotmail.com.

looking forward to hearing back from you.

Regards,
Sudeshna Saha

I bought a brand new a/c from Bajaj Electronics, Hyderabad, invoice no: MAL/CR14/72600 on 27/February/2015. I was out of station these many days and when I started using my a/c there was no cooling at all. I lodged a service call with Samsung support ([protected]). As per the customer support executive the issue was supposed to get resolved within 24 hours. But that never happened. After calling almost 12-15 times Samsung sent his technician and cleared that there was gas leakage problem. I am shocked to hear that as it was brand new one and not even used for more than 3 days. From the last 3 days I am repeatedly tried calling Samsung guys to fix it.

I am pissed off with this and I request Samsung team to take back the unit and refund me the amount.

THIS IS THE SECOND EXPERIENCE FOR ME WITH SAMSUNG.

I REQUEST EVERYONE NOT TO BUY SAMSUNG PRODUCTS AS THEY ARE VERY BAD AT SERVICE

Purchased Samsung split AC Invoice No. JPRI 00608 dated 26.03.2015 billed by VALUEPLUS Retail Pvt Ltd 69/376 VT Road Choraha Mansarovar Jaipur. This AC is not cooling. On complaint one representative of the company came and wrongly informed supply problem. I got it checked from a private an electrician who charged 500/- and confirmed that there is no supply issue but the problem lies with AC only. On our insistence an engineer was sent by the company who changed relay and AC started working.
After five days again the AC is not cooling at all. I request the company to change the plant or refund me the amount paid by me.

Vinita Gupta
51/170,
Vashishtha Marg, Shipra Path, Mansarovar,
Jaipur. Mob. [protected]

i'm also agree with your statement.infact, zoom is not working in this handset model

Samsung Mobile — unable to repair

I had gave my sumsung mobile (M 620) for repairing during its warranty period. they kept that mobile for more than 5 month. now they are calling me to take your mobile with out repairing it by saying that these parts are not available here. then what is justification for taking such a long period. please help.

Samsung — leakage of indoor unit

sir,
i had complained about our air-conditioner indoor unit water leakage to the Samsung call center. They had sent the personal to inspect and had charged us Rs. 440/-. But as the problem persisted we complained again (Complaint no :[protected] on 13.10.2010 but different person had come this time. After inspecting he had told that the the indoor and outdoor unit had to be taken to the company to remove blockage and refilling of refrigeration gas. After another complaint on 26.10.2010 (Complaint no : [protected]), a person came today(2.11.2010) and refilled the refrigerant gas saying that the water wouldn't leak and charged us Rs.2150/- detecting the previous 440/-. But as soon as he left the water started leaking. When contacted he says the units should taken to the company now. We request you to take necessary action and get our ac repaired as soon as possible.
We reside at No:1, Vedhachalam nagar, selayur, chennai - 600073. Phone :[protected].
The Samsung dealer is Alfa Refrigeration co. 1A, Dhanakottiraja street, Sundar nagar, Ekkattuthangal, Chennai - 600032.

Samsung Mobile — frequent switch off

sir

i have purshased samsung nobile model e1070 serial no [protected] from big c(balajiwatch and mobiles pvtd RAJAHMUNDRY AP ON 19 09 2009 .SINCE TENDAYS THE MOBILE BEING SWITCHED OFF VERY FREQUENTLY .

HENCE I REQUEST U TO ADVICE UR AUTHORISED DEALER TO REPLACE THE MOBILE IMMEDIATELY TO PROTECT IMAGE OF SAMSUNG IN MOBILE MARKET
CASH BILL NO 1014002 DATED 19 9 09

Sir

I have purchased samsung mobile model E-1100 from Mobile Store (C/o BPL Mobile Gallery Shop No 2 Bilquees Mansion, D N Road, Fort, Mumbai – 400001 Ph No:[protected] on 19/01/2010 .since seven days the mobile being switched off very frequently .

Hence i request you to advice your authorized dealer to replace the mobile immediately.

Samsung Mobile — mobile not function

Dear Sir
I brought Samsung Croby mobile in December 2009.
After some day the mobile function started automatic started working i showed to the Dealer from where i purchased the mobile he took the mobile on 17 April 2010. And gave to Samsung services centre at Lalbaug (east) the Dealer toid to pick up the piece on 20 April 2010. Again on
24 April 2010 mobile started automatic function and know when i charge the mobile the mobile battery also become hot. Took the mobile again to dealer he told me to service centre and provide me the address of service centre i am findly got the compliane. but they are saying that mobile touch plane has gone because when they update the mobile software this had occured by them. I would like to know can they change the mobile mother board and give me the mobile in good condition as the their is 1 years warranty which is given by the company .

my mobile is not functioning.

Samsung — Cell not working

Purchased a new handset model M-5650 on Feb 2010.Now since last 10 days the touch pad is not working .went to Authorized service center.@ thane....was told the part is not available.Getting same excuses from the service center from last 5 days. I m not able to use my handset due to these delays.Getting excuses that the part itself is not available in Samsung warehouses.Such type of services is not expected from a brand like Samsung.Its a shame. Seriously guys now every one has to think before purchasing a Samsung handset. It really sad. ..............huh..................