Samsung India Complaints & Reviews

Dear All

I purchased a Samsung Washing Machine on 15 Oct 2009. Now, there is an issue of imbalance which was highlighted to the Samsung customer care and the customer care forwarded it to Samsung Service centre, Nasik (Shree Ganesh Electronics) on 20 Jan 2010. However the service engineer rather I would call him a joker had visited my place same day saying that it will be relaced on the next working day. After 2 days when I called up (The call never came from the samsung side) to take the feedback, they asked me 2 more days for it to replace since the part needs to be ordered, I Accepted it. After 2 days when I once again called up they once again promised me after 2 days.

After 3 days one more joker arrived to replace the part. The highlight of the day is that THE JOKER ARRIVED WITH THE WRONG PART and trying to fix it. WOW what a fantastic service SAMSUNG INDIA is providing. The Engineer is not even much educated that which part is suitable for it. Now I am calling the customer care since 3 days and there is no response from them. Everytime I call them they say that they are going to call me with the feedback (Makinig Wrong Promises).

The only request and wanted to highlight to all the citizens that this company is looting the customers by producing low quality products for which you dont the proper service also. As the samsung core philosophy says that
"To devote our talent and technology to creating superior products and services that contribute to a better global society."

I Suggest Samsung to change its Philosophy to "To devote our Stupid Technology for creating 3rd grade products and worst services that contribute to a better global society."

Dear Sir,

I have purchased one of samsung CDMA handset with model no SCH-569 ,FCC ID A3LSCHM569 & serial no as A[protected]F1C6.

This handset is having signal reception & incoming voice problem and same has been reported to Customer care as well as on samsung website, but no one has rectified the same, and with in next 20 days the warranty will be over.

Kindly look into the matter

Regards
Surya Parkash
Cell +91-[protected]

Dear Sir,

i m umakant my address is h.no1216 sec 19 faridabad i have purchaced samsung refrigeter 18 months ago mayur electronic sec 21c faridabad suddenly some problems are created in my product yesterday ur service engineer checked our problem after that he had nothing reply and close my entry i want to know wat is finally prob
this time i feel very bad from ur servicing and product also so i request to u plz plz plz sout oyt my problem after that i have no purchased any samsung product plz mind it ...............
from your customer
umakantsharma
[protected]

Respected sir/madam,
I have purchase a Samsung TV I got it 3 months back but from last 1 months i am facing a problem with more colors paces, I also complaint to service center and persons come to home but they cant solve my problem . Next time when I again complaint them, they says that they don’t have components to solve my problem . Please solve my this problem as soon as possible. I call daily more then three time but they r no response, my call logged as on 12/01/10 complaint no [protected]. I call again n again Mr yusuf they r service head north Delhi yusuf say your TV r replace, pls sot out my problem.

we have buyed it in nelakondapally,kmm dist,model no:wt7300, 2 months back the company boy had came and repaired the motor..again after 10 days it is not working, we r informing every day for him,but he is not responding.his phone no is [protected], so please take our request to repair our washing machine. our adress: panthangi pavan kumar, opp post office, brahmin bajar, nelakondapally, khammam dist, mobile no: [protected]

I Submit My HDD IN Your Andheri's Authorised Service Center (Vcare Service)
But They Are Give Me Reason Of Custom.
So Pls Send Me What Is Status Of My HDD Or What Reason Of HDD Replaement In Delay

I purchased Samsung semiautomatic Washing Machine Model WT9205EG/XTL(7.2Kg) ON 12.10.08. Within 16 months Machine's spinning motor stopped. On 30.01.10, I have lodged complaint regarding non-functioning of spinning motor. Complaint number is [protected] dated 30.01.10 and confirmation SMS was received at 10:52:49 AM on the same day. I was told, the service center person will visit today i.e 30.01.10 itself.

2. When nobody turned up till 11 AM on 01.02.10, I contacted service center again. I was plainly told by the lady attendant at [protected] that complaint attending period is 24 WORKING HOURS and not 24 hours as I was told on 30.01.10. IF THAT IS SO WHY YOU MISGUIDE THE CUSTOMERS? WHY YOU DON'T YOU TELL CUSTOMERS IT IS THREE DAYS PERIOD?

3. The Sapphire person Mr. Ajay, mobile number: [protected] contacted me at 2 PM on 02.02.10 and told that complaint was received by them, only on 01.02.10 where as I have confirmation SMS of 30.01.10 at 10:52:49 AM. IS IT TAKES 2 DAYS FOR YOU TO FORWARD COMPLAINT TO M/S Sapphire, Your Delhi Agent?

4. Mr. Ajay came at 3 PM on 02.02.10. After examining the Machine, he told that spinning motor needs replacement and he will replace either on03.2010 or 04.02.10.

5. When I contacted on 04.02.10, I was told that spinning motor supplied by Samsung are defective and it will take another two days for new motor's to come . When I contacted Mr. Pankaj, Supervisor, he told that it will take three to four days.

6. When I contacted on 06.02.10, Mr. Pankaj told that he will call back within 10 minutes but no call received. When I again tried to contact Mr. Ajay, he switched off his mobile. Through my friend I got the landline number of M/S Sapphire and rang, Mr. Pankaj refused to come online and gave the phone to Mr. Sandeep another supervisor who told that the spinning motor will be replaced by Monday evening i.e 08.02.10, and today nobody called and nobody turned up.

7. FROM 30.01.10 I ONLY HAD MADE NUMEROUS CALLS TO[protected] AND 30308282 BUT NO CALL WAS RECEIVED FROM EITHER OF YOUR ENTITIES.

8.I have long association with Samsung since 1997 when I purchased Super Horn TV and purchased other Samsung products latteron. At that time whenever I made a complaint, immediate response was there. NOW THE SERVICE HAS DETERIORATED TO THE EXTENT THAT THE CONSUMER HAD TO REMIND SAMSUNG AND ITS AGENT SAPPHIRE. WHY DON'T THE PERSON SITTING AT[protected] AND 30308282 CONTACT THE CONSUMER TO A CERTAIN WHETHER THE COMPLAINT HAS BEEN ATTENDED AND THE PRODUCT HAD BEEN REPAIRED TO THE CUSTOMER SATISFACTION?

9. Is this the kind of AFTER SALES SERVICE YOU PROMISE? IT IS A SHAME FOR SAMSUNG.

Please note that my washing machine is still not functioning and it is already 10 days when I lodged the complaint [protected].

I again request that my machine should be repaired immediately and spinning motor is replaced. I hope you won't disappoint.

Regards
D.K.Sharma
[protected]
[protected]

I have a Samsung Mobile/Model-SGH-E530 C. It is having a faulty display, but i am not able to find a replacement for the display of my Mobile.Can you please suggest a service centre where i can get my display problem fixed.The problem is only half the screen is displayed ,sometimes the full image shrunk to half
I stay in Bangalore City,Karnataka State,Country-India.

I perchaged the samsung moble modle SCH-F309 on 30-07-09. In January I face out going speaker problem.I got it short out on "K.K. Service Center Plaza building ,Ambedkar road Ghaziabad" that Authorized by Samsung but at the same time from that very day it is "signal problem" in my mobile.In the mean time I have changed my job from Ghaziabad, I went to get service for signal problem on "VAISHNAVI SERVICE CERVICE CENTER MAYOOR VIHAR" but they denied to give service. They are saying that I should get service on K.K. Service Center Ghaziabad because their service engineer have "made mistake to disturb jumffar " I don't know as ther are saying. But it is now not possible to me for get service on K.K. Service Center SO PLEASE ALLOW ME TO GET SERVICE ON VAISHNAVI SERVICE CENTER THAT IS NEAR TO ME AND ALSO GIVE INSTRUCTION TO THEM TO GIVE ME SERVICE PLEASE

we have purchased samsung metro 3310 from planet M retail LTD. s.no UG-2,1st floor,TDI mall plot no. 11,shivaji estate,rajouri garden,new delhi-110027. on[protected], 5:05:5 receipt no. 7428,
after purchasing the set we went to our home and connected it with a charger to make the battery full,while charging i was discovering the cell functions and suddenly the set got hanged and it after that when i again swithched it on it ws not working ,so i went to that shop and he assured me that it wll be replaced but after 2 days the retailer told me that it will not be replaced because it has moisture and everything is burned,even he gave me the samsung service center receipt,and when i showed it to another service centre that person told me that the dead set is not because of moisture and some of the components is missing too.
so i am fed up of calling at the samsung helpline even they have given me the complaint no.[protected] but even no response from them..
kindly help me in replacing my set and solving my problem.....

Sir,
I have purchased samsung washing machine on 31/05/09 and it is under warranty period for last month I am facing problem a panel inside washtub comes out during washing when I last complained in Dec 09 company has fitted same broken panel after taking one week time at workshop. Again same problem happened for which I complained on 7 Jan 10 with complain no [protected]. For one month I am regularly monitoring this complain but they reply that spare is not available. In month I have spend a lot of money in laundry bill and phone bill. Kindly help me.

Iam using Samsung S-3310 Mobile purchased on September 2009. This mobile is not supporting the BSNL SIM Service. ie., after every outgoing or SMS the set gets hanged. This happens only with BSNL SIM and not with any other Services. The same SIM used in other handsets does not create any problem.

After a call when the message of Balance amount is displayed the set gets totally hanged.

This was checked with a new S-3310 Mobile (purchased one month before) also but the same problem occured.

Please give corrective solution.


From
L.Sivakumar
Vadalur,
Cuddalore Dist., TAMILNADU
[protected]

Hi guys. Today, i went to repair my samsung mobile at its service Center in Thane(W), Mumbai. I must say, that i very much like samsung products, but after today, i promise myself that after today, i will never ever buy any samsung product in my lifetime. All thanks to the illiterate (self proclaimed Engineer) technician at Samsung's Thane Service Center. I dont know why do a company like samsung has such rude people still working with them.

[protected][protected][protected][protected][protected][protected]

The Problem:
2 buttons of my Phone's Keypad were'nt working. I explained the problem to this Technician named Rakesh . He said that my phone has water logging and it will be charged at Rs. 1750/-, I said not a problem, please assemble my piece and i will take this device to some private vendor who can do the job in cheap price... while he was assembling the device, in the meanwhile he gave me his JOB CARD to sign the customer feedback.. I signed it, stating i liked the service.. But then, after my fone is assembled back, i was amused to see that none of my keypad buttons were working and my CELL PHONE IS TOTALLY DEAD. I asked for help with that Technician, i pledged him to please make my cell in the condition before you were opening the screws and joints of it. However he refused, i asked him to give his JOB CARD back, so that i can disapprove the service.. But he just rudely took his JOB CARD from my hand and asked me to leave. I told him that my cell phone is dead, u got to make it in the condition in which i took it here. He insisted me either to pay Rs. 1770 or just leave from here.

[protected][protected][protected][protected][protected]--------

Aftermath:
I straight on went to the police station to complain this behaviour of a person working for such a great and dignified brand. After some involvement of the Police Sub-Inspector, the guy gave me the Xerox copy of his Job Card. Now, i am sitting here with my dead cell phone in 1 hand and the xerox copy of the job card in other, totally dis-satisfied by the brand, i never expected such behavior from samsung. As a matter of fact, i am sure, the company's top level authorities will look into the matter and bring to book such illiteracy in their service centers...

[protected][protected][protected][protected][protected]--------

LA40S71B 06863ZDP300030F This is the code of my TV...I am fed up of this tv and SAMSUNG...The same amount that I had paid for the TV, I have spent on its servicing.

Respected Sir
This is to inform you that i have purched a samsung mobile S 3310 from dehradun on dated 13.06.2009 . There was camera and display satting problem after two .days. Due to this problem i have shown this set at samsung service center delta electronics MMIG 1/329 suhag nagar firozabad on 23.06.2009 at 15:18
.my SI NO. RW1S694743L . Now its appoximate six month from date of complaint. But there is no responce .so sir kindly do the needful .
Thanking you sir

respected
sir/madam

i had given a harddisk model(spo411n) with serial no(0881jify774) on 15/12/09
for repair in authorised service center with following address
601 ,6th floor,Ablock
chenoy trade center park line
secunderabad(AP)
[protected]
it is under warrenty.when i came for second time they told it not repairable so you get peplaced one .it is about to 2 months i gave harddisk .i came to this samsung service center nearly 6 times.but always they say that come on other days.
i am unable to know why they are not giving.

the thing is that i am spendig my .valueable time .if you kindly go through this

i wil be thankful to you

ph -[protected]

Sir,
I have purchased a washine machine (semi-Automatic from Sayal Electronics Palam village New Delhi in Sep 09. There was a manufacturing defect in my machine noticed by me. I logded a complaint to customer care in this regard on 13 Jan 10. A mech from Samsung visited to my home and told that you have to pay the charge for the item which will be replaced (Pipe Assembly Internal)

My point of complaint is that why I should pay for the defect which is Internal in the machine during the warranty period. Pl. do the needful. Thanks.

Respected Sir/Madam

I purchased various components of computer to assemble it .worth RS.25650/ only.including the subject matter of this complaint i.e.the hdd of 80 UB SATA 7200 RPM. bearing price of rs. 2400/ only.of from Global Systems. shop no.88-89. 2nd floor . Nehru shopping complex, amritsar. on[protected]. in the name of Mr. Vishal Uppal as purchaser. the respective quotation form no. of that purchase is 346
.Now on[protected]. the hard disk(hdd) hardware part stopped functioning prperly. So i wetn to the concerned seller i.e. the Global Systems.for replacement of the concerned hd product as the warranty period for the HDD is 5 year. so the warranty period has not expired till the date of complaint . i.e.[protected]. but i was informed that the Warranty period of the concerned hdd was valid for a period of 3 years only and not for 5 year .
so please kindly inform me weather the warranty period of concerned hdd product is 3 year or 5 year.

yours truly,

EKTA UPPAL.
mob. no. [protected].

IMEI # - [protected]

I purchased this SAMSUNG MOBILE PHONE (S 5233 STAR) from ALFA STORES in Vile Parle - Mumbai on 25 Jan '10. On 1st Feb '10 I bought an Airtel pre paid SIM & installed in the handset. The operations were absolutely fine.
Suddenly I receive this strange SMS from Airtel that My Handsets IMEI number is not genuine & that my services will be barred if I keep using this same set. I immediately called up the SAMSUNG Help Line & explained them this situation. They asked me to check the IMEI # by dialing *#06# from the phone & noting the number displayed, check the number embedded on my phone (below the battery section), on the purchase bill & on the Mobile phone box. All the 4 numbers were identical & I was assured by the SAMSUNG person that my IMEI # is absolutely fine & I should take up this matter with Airtel.
I did the same (after loooooooooooooong holds & talking to atleast 6 customer service representatives of Airtel) I explained them the situation but to no avail. I was given this straight answer that Please change your handset or we won’t resume our services.
Now I am left with no solution but to believe that the Handset provided by SAMSUNG has a fake IMEI #. I owe a suitable answer to SAMSUNG.

Regards,

Soni Sharma

I had bought the SAMSUNG LCD 32B530P from M/s Bajaj Electronics Hyd'bad on 2.2.10. I am staying at N-14,Adityanagar,Rajashree Cement,Dist:Gulbarga.
I was promised installation within 48 Hrs by the dealer in Hyd.
When I talked to the dealer, I was given to understand that service Engineer from Gulbarga will come and install.
Inspite of repeated calls, I am not getting any response from the number[protected].
As I have planned to go on leave from saturday,I will not be available again for another week.
In view of the above, I request you to depute your service engineer immediately.
Regards
Upendra.S.