Samsung India Complaints & Reviews

It is to inform you that, I have booked a complaint at Samsung Complaint Centre for Washing Machine not working on Dt.[protected] vide complaint No: [protected]. After that the service person attended to the complaint and he says that pump defect to the machine, and it will be replaced one or two days. But so far no body can attend the complaint and not contact to me for what is the status of the complaint. In this view it is requested you to rectify the trouble immedietly.

dear public,

this is warning from a dis-staisfied customer of Ezone- rajajinagar branch, i had purchased a SAMSUNG WASHING MACHINE from this so-called electronic world store, but when the machine was delivered to my house it was a faulty piece which had a huge dent in the back and when i complained to the store manager VIVEK ph number: [protected], he had promised me of replacing the same which is not till date. for purchasing the same i had shell out around 16500/-plus i had incurred around 2000/- extra towards delivery, and i had purchased teh product after availing a loan from the bank, now am paying intrest to my loan with out getting the product to mu home even after settling the entire amount.

this is a disgusting behaviour from the Ezone people and its been one month am put to trouble due to this people... i request you the people hereafter not to trust these kind of cheats who loots people litrally and not to encourage them in the market any more.

I had purchased a front loading fully automatic washing machine in Bangalore. Later, I had to relocate to different area in Bangalore. So i called the customer care and requested for the service person to come and uninstall the washing machine, i was told by a sms confirmation that the person will come and uninstall the washing machine the next day. Sadly, no body turned up for the un-installation. When i called and spoke to Mr Shanmuga Sundaram - senior executive from Samsung customer support, he first tried to convince me that it was too late for the day. When i insisted that it had to be done on the same day as i was shifting to a new house, after almost 30 minutes of requesting, waiting and convincing, he said that a customer support rep from samsung will be there soon.
It was obviously a false promise just like the one given to me on the earlier day. I regret buying a Samsung washing machine. They seem to be spending all the money on marketing and advertising, their after sales support is pathetic, i will recommend LG over Samsung.

Dear Sir,

I have purchased S3500 mobile about 7 months back.From last one month my mobile is automatically getting switch off - on.I have registered complaint in service center at Thane - Nuapada ( Maharashtra), but I am not getting proper response / commitment from them. Whenever I called them, they are just giving the new dates.

Look forward to receive your prompt response

With best regards

Sunil

poor service
I purchased samsung j150 mobile on 16/01/09 and in Dec'09 it gets automatically switch-off after every 15 Min. I Submit my Set on my nearest service centre S.R.Comunication, Shop 1&2, Deewan Chandra Complex, Tulsidas Marg , Chowk, Lucknow dated 07.01.2010 and they commited to back it to me 16.01.2010 but this is my last waranty period date now this is over & now they are saying that they are not having its mother board(PB) with them and whenever they get it from HO they will Return it back to me but after repeated requests thy have not called me yet.Please guide me what to do. i m iretrade this behave
Mahendra Kashyap
[protected]

REMINDER -2
To
THE I/C CUSTOMER CARE
SAMSUNG INDIA LTD.
INDIA.

Sub: - REPLACEMENT OF FAULTY 40” LCD TV. PURCHASED IN THE
NAME OF ONGC,MUM ( A/C K M JHA )

Sir,

I HAVE PURCHASED ONE SAMSUNG 40” LCD TV IN THE ACCOUNT OF ONGC,MUM ( A/C K M JHA ) MODEL …40B530P7(1).. VIDE INVOICE NO …5565.. DATED …20.12.2009... THOUGH M/S ARCEE ELECTRONICS LTD, PANVEL, NEW MUMBAI, MAHARASHTRA. THE SET WAS INSTALLED ON 22.12.2009 WITH PROPER STABLIZER. SINCE BEGNING THE PERFORMANCE OF PICTURE QUALITY WAS NOT SATISFACTORY. IT WAS DETORIATING DAY BY DAY AND BECAME TOTALLY NON-FUNCTIONAL ONLY AFTER 10 DAYS OF INSTALATION. ULTIMATELY A COMPLAIN NO …[protected]… DATED …12.01.2010… WAS LODGED AT M/S. ARCEE ELECTRONICS. ALSO THE MATTER HAS BEEN DISCUSSED SEVERAL TIMES ON TELEPHONE TO YOUR CUSTOMERE CARE CENTRE. AN e-mail was also send on 14.01.2010 THE TRANSECTION NO Is [protected]. BUT STILL TILL DATE THE SET IS NOT BEEN REPLACED.

I, THEREFORE, REQUEST YOU TO DO THE NEEDFUL FOR REPLACEMENT OF THE LCD TV SET AT THE EARLIEST. HOPPING FOR YOUR PROMT AND POSITIVE RESPONSE.

THANKING YOU.

KRISHNA MOHAN JHA
B-201, KRISHNA MAHAL, PLOT – 58,
SECTOR – 10, NEW PANVEL,
NAVI MUMBAI – 410 206.
PHONE - [protected].

COPY TO;
1. ARCEE ELECTRONICS,PANVEL.
2. CONSUMER FORUM, NAVI MUMBAI
3. TIMES OF INDIA, MUMBAI
4. HINDUSTANTIMES, MUMBAI

महोदय,
मैंने उक्त फोन को ०३.१२.२००९ को बीजक संख्या ४८/ २३६८ HOTSPOT(SPIICE RETAIL LTD)17.BLOCK-59,NEAR ROHTAK ROAD,NEW DELHI से ख़रीदा था.दस दिन बाद ही फ़ोन बंद हो गया पहले तो इसे फरीदाबाद के सर्विस सेण्टर पर दिया किन्त अगले १२ दिन तक ठीक नहीं हो सका और यहाँ से दिल्ली भेज दिया गया.SAMSUNG INDIA ELECTRONICS Pvt Ltd cc-28,nEHRU ENCLAVE, KALKA JI NEW DELHI के वर्क आर्डर No.10A 12143 Dated 12/01/2010 से आज तक मेरा मोबाइल ठीक नहीं हो सका है.अब ऐसे में मै क्या करू कुछ समझ ME नहीं आ रहा है.
आप से सदर अनुरोध है की उक्त की उचित जानकारी मुझे तुरंत दी जाय.अन्यथा प्रार्थी अन्य कारवाही के लिए मजबूर हो जायेगा.
धन्यवाद
भवदीय
विनोद कुमार त्रिपाठी
[protected]

Dear sir

My Name is pawan tuli bhopal (m.p)..I brought a sansung mobile from a mobile shop ASHA COLLECTION BHPAL (M.P) model no. SCH-W299 (DUAL STAND BY)date[protected]..IMEI NO>[protected] and S/No.A0000017FFD3D9.. i faced so many probelom in mobile set,

1 Video not supported(For tis probelom many time i tack mr roit (company employee) but no action has been taken.
2 Network problem
I am also contack to shopkeeper (asa cellection 10 no bhopal)but he told me that you will talk to company personfor that problem.i have every hope that you will take a prompt action .

REGARDS

PAWAN TULI
36,SAINK COLONY BAIRAGARH BHOPAL (M.P)
[protected],[protected]

Hello,
I have bought a Samsung Microwave Oven (Model No.-CE1031LFB) on 2nd Oct 2009 from M/S Hari Plaza, Vaishali, Ghaziabad having a Festival Offer/Gift of Dinner Set. While the transaction was made Retailer committed the delivery of the Gift would be within a week or so, after so many follow-ups they communicated that they are yet to receive the Gift from Distributor. Suddenly, in the month of Dec 2009 they have given the contact of Distributor and have asked me to contact them.
While I contact Distributor, they say that please talk to your Retailer not the Distributor. In this follow-up there are already 4 months gone, but no one is issuing the Gift or taking any responsibility on this.
Please advice what should I do?
With Regards
BKNath
Ph. [protected]

I would like to inform u that I had taken a Samsung mobile phone the details are given below-

Model - Samsung B2100
Date of purchase - 17/10/09
Cost - Rs 4469.01
Number. - [protected]
Name of store - The mobile store, aliganj , lucknow


After taking this phone I had used it for some time around a month then it had some problem , it was that the phone was getting restart many times and sometimes was also not starting and was showing some error number blinking

After that I had give the ph to your service center the details are given below

Name of service center - H.D Associates
Add - B-104/1, nirala nagar ,Lucknow, U.P.

After that I had to go around many times to the service center to get the status of my ph because the number given by them was always busy or the call was not received . after a month or even more I got the ph back , as I was not in the city I asked someone else to pick it up for me . when I returned back to the city I got the ph and it was replaced even though after being replaced it was not working properly .the voice from the phone was not audible on the other side ,I thought it would be the fault of a mic and would be handled easily . I again went to the service center there the receptionist asked me to again submit the ph on asking him again & again to get my ph checked he got it checked and again told me to submit it then I asked to meet the head of the service center . When I told my problem to him he also asked me to submit my ph again and asked me to call back after 10-15 days to check the status of the ph. and told me that there is a server problem going on in the company and he could not do anything about it .

Date of Re-depositing the ph[protected]



Rishabh Capoor

I am G Yugandhar Reddy, while i travelling in shared Auto near to my office i.e, Road No3,Banjara Hills,Hyderabad,Andhra Pradesh my mobile Samsung S5233 Black colour mobile thefted by some body.

Please help me, it is very new bought in oct09 only.

Here is I am giving the following details.


Name: G Yugandhar Reddy

Address: Flat no 401, Dawarka Nivas,6-3-662/6, Jaffer Ali Bagh,Panjagutta, Hyderabad-500082,Andhra Pradesh

Phone Model : Samsung S5233

Make : Samsung

Colour : Black

Last used No: [protected];[protected]

E-mail : [protected]@pennacement.com

Missed Date : 02.01.2010 Between 7.20 p.m. to 7.30 p.m.

IEMI No :[protected]

Please help me sir

Thank You

yugandhar
contact no [protected]

I have booked a Samsung LCD TV 40 inches at Jeyam & Co., Perambur, Chennai on 1.1.2010. But the same was delivered only on 23.1.2010 after 23 days. They have also assured that SUN DTH service will also be given at the time of delivery. But they have not even installed the same till date.

While I enquired for the long and inordinate delay, I was informed that the LCD TV, wall mount hanging clips and SUN DTH are not available now. I am also informed that the same will be available in another ten days time.

I have bought the Samsung product with good hope and trust. But your Service people and dealer, (Jeyam & Co, Perambur) have not provided the intended service till date. And they are simply evading by saying that this is not their fault, but it is due to the Company's (SAMSUNG) fault.

Hence, atleast now, will I expect an immediate and concrete action your end ? and advise the dealer and your service people to provide the Samsung LCD TV with Wall mounting clips and SUN DTH immediately without any further delay.

I am eagerly waiting to watch your SAMSUNG's TV performance from last month onwards.

Look forward to your immediate response and good service in this regard.

PANDIAN C.
([protected])

I have purchased samsung plasma tv on 18.08.2008. Within one year four months iit has developed a thin invisible red line vertically in the screen which is not visible for normal eyes in chennai. I called samsung mechanic and he told that panel is having manufacturing defect and to replace it. Because of expiry of warranty I have to pay 26000/=. But they will give a discount of 10000/= after getting approval from their head wuarters. But there is no warranty for replaced product. I have purchased tv for rs58000/= and i have to shell out around half oof the price if i am not getting discount wqith in one and half year of purchase.

my mobile is not getting connect with pc via pc suit . please give me suggestions

Sir, i had bought a B-520 Samsung Mobile from Mumbai in the month of FEB 2009..... The handset causing problems in July 2009 wherein the software got corrupt. I took it to a service center in Borivali who reinstalled the software and the phone started working.
Again in Nov 2009 i got the same problem and took it once again to the service center.... this time they said that as it is happening regularly, they would have to replce the motherboard of the handset.

I submitted the handset with Borivali Service Center on 28th Nov with an assurance that the same would be done within 15-20days, however till date (i.e. till 25th Jan 2010) the same has not been replaced and i await my phone....
Also whenever i try to call Samsung Service Center in Borivali (W) they say that they are unaware as to how much time will it take and cannot assure time whent the same will be recvd.

Is this the kind of service SAMSUNG provides to its customers... Also is this the durability of the product that Samsung sells as the handset is within warranty and is causing so much problems.

Dear Team,

My complaint is logged on Saturday ([protected]) and so far its not been rectified by any of the service engineers from samsung.

I called their help desk executives so many times and I understand from them that, they are sending reminders to service engineers and no response from their end.

Issue is machine is intaking the water and not going inside the drum.

Please don't by any Samsung products.

Dear Sir/Madam

,This is Nadeem,I have been a regular user of Samsung mobiles for past 3 plus years for its unique features,unfortunately after my first Samsung Slim-D-900 was not repaired by Samsung service center after using for 3 years for display compalint and hence i had to go for the Samsing G-800.

I had bought the G800 in 2009 again very unfortunate my display started giving problems,repeatedly for 4 to 5 times even after repair in the Authorised Samsung service centre Mysore.

Since then i had to go for a new one after the Service centre people assured to replace the handset by 1 month's time under warranty,but i have been repeatedly made to runaround every now and then on false promises by your people from past 2 months and odd(kindly check all the details with bill and other services done at your serive centre in MYSORE-KARNATAKA-also attached).

I hope to receive a immediate reply on confirmation on refund of my mobile as it not possible to follow up on this matter any more since of my busy schedule if not i may have adopt the legal procedure to resolve the issue as the last option in consumer forum.

Regards
Nadeem-Ur-Rahman
GM-URS KAR
TATA - FIAT DEALER
MYSORE-KARNATAKA
INDIA.

We have purchased my Microwave 5-6 months back from Next store, Tilak Nagar. Now from last month our microwave is not working and we lodged a complain in service centre. on 9th Dec one of the engineer visited our house and told us 3 parts needs to be changed as they are not working. Till now after so many follow ups still we are getting a response that part are not available.

I think people should not buy any Samsung product as their after sales service is very very poor. No matter if you escalate your problem to their senior person still your problem will remain same.

this mobile is not supporting any apps...messaging does not work properly i.e if the inbox is full, after cleaning up it will not receive messages for some time until you switch off mobile and again switch on....please do not opt for this phone...

i had purchased convection microwave model from samsung india through its agt at uttam nagar new delhi on 12oct09,first of all there was no proper demo and on the top of it i was assured by the dealer about the cookery classes being conducted by the m/s samsung india immediately purchasing the microwave to help client to cook their favourite dishes.and during that deepawali period even lg were having the same offer of complimentary cookery classes by them.and i must say it was very unfortunate moment when i choose samsung microwave over lg.their full page adv for the same free cookery classes etc published in the times of india national edition on 29oct09 assuring and claiming tall about being the best microwave oven in india and abroad who provided cookery classes etc.and as a process we have informed their helpline [protected] and registred our request with them for the cookery classes and were being told the same will be conducted very soon.but till this date there is no sig of response from them inspite of my several emails and telephonic conversation with their so called excecutives brings no response till this date only false promises and daily new number new name new refrences were provided to pass the time.my complaint [protected] is still pending and they have stopped to reply my querries now.then i spoke to mr suvrat[protected] and mr amresh [protected] and belive me they made me understand that i was a fool to choose so called multinational company can be a cheater.mr amresh provided me his false email id which is not at all existing.i requested them to at leat give me in writing that inspite of their tall claim and adv in the famous english daily the times of india they cant arrang cooking classes to their clients which he reused.i even said/wrote you give me written appology about the same as they have no co ordination with their pr deptt or so but now they stopped attending my calls.pls help me and solve my problem and also provide me the tel/fax/address of their ceo so that i can at leat inform them about the things which are being implemented behind their tall claims.pls help me and solve my problem...harinder rana [protected],flat-4,site -3 opp holy innocent public school,vikas puri,new delhi-110018