Samsung India Complaints & Reviews

The Managing Director
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place,
New Delhi-110019


Reference: Purchase of LCD TV from Vijay Sales via Invoice No 06-BR04-08S0 1553 dated April 18, 2008.

Subject: LCD TV – Model No LA26R71BAM/XTL, Serial No 07223ZHQ302541D, Complaint no [protected]

Dear Samsung Authorities;

With reference to the above mentioned complaint number, I wish to state that the LCD TV in question was purchased by me from Vijay Sales Borivli, 15 months back – April 18, 2008.

During that time there was a promotion drive by Videocon and I wanted to buy Videocon TV. Samsung as a brand was sold to me by the representatives who managed to convince me that this is a well known brand having best products and that I could blindly purchase any of Samsung Products and be assured about the performance for a long time to come. Hence, even though this Samsung LCD TV was costlier that the other products I purchased the Samsung LCD TV for Rs 30,000/- on pure face value.

Recently, the TV started giving problems on startup – it used to take some time for the TV to start and we had lodged a complaint wherein the same was attended but the problem continued. In couple of days there was no image seen on the TV at all. We again called the technician wherein he mentioned to us that there was a panel problem and that he would revert back with the costing for repairs as the warranty had expired 3 months back.

Since the technician never called back, I personally inquired with Samsung Authorized Service Centre – Abhinav Enterprise regarding the cost involved and I was shocked to hear that the repair of my TV is going to cost me Rs 22,000/- . I am feeling completely cheated on buying the Samsung TV as I was told that the same is a good product and I would never have to worry about its performance.

To set your records right, please refer the below mentioned details of the complaints made and visits made by your staff :

1. September 5, 2009
2. October 13, 2009
3. October 15, 2009
4. November 03, 2009

I received a letter on 12/11/2009 from Abhinav Enterprise stating “as per our request” they are offering a discount of 25% in the repair cost.







The statement stating that the “request for a discount in the repairing cost” is absolutely false and misleading. We request you to refer to our complaints and various discussions which clearly demands an immediate Repair or Replacement of the television set at your on cost, as such kind of expense is not justified in the span of 15 months from the date of purchase of the television set.

Hence, the estimate given by you is totally unacceptable. You are once again requested to have the television set repaired immediately as it has been three months now that the television set is unused and is causing a lot of inconvenience to my family members.

I hereby appeal to the Samsung Authorities to look into the matter as there is no way that I can pay Rs 22000/- for the repairs of my TV. There is no justification to the fact that an expense of this nature is called for in a matter of just 15 months of purchase. The TV needs either to be changed or repaired.

You are hereby called upon to rectify the problem immediately at your own cost immediately, failing which we shall be constrained to take appropriate steps against the company – Samsung, activating the Consumer Code Proceedings and Institution of Cheating and Forgery Act as applicable without any reference and at your entire risk and consequences. We would also be constrained to activate the media tool in the same.

Thanking You,

Yours truly,

Rajesh Navalkar
SBI, Prashant Society,
Block No 11, Kasturba Cross Rd No 4,
Borivli East, Mumbai 400 066.
Phone No: [protected]

Washing Machine model no. WT7400IB/XTL , Serial No. WO1452CWCOO723B. Problem - Spin not working . Cabin broken. The product was taken by the Samsung authorised service center (Pro Active Service Center, 13/149, Saraswathy, opposite congress Bhavan , Kollam, Kerala ) on[protected]. The product has not returned till date. when enquired, they replied that the spare parts has not received from the company. Please take necessary action to get back my product at the earliest

This is to get to your notice that my wife had purchased a Samsung Mobile handset M3510 on May5th2009,From Univercell,Indiranagar Branch (INV No B.IN/1692) and within 2 months the keypad was not working and i had brought the set to the shop and they told me to give it to Sagar Technologies for repair and i did the same on 29th July 2009 and ever since its been with them and every time i call them they tell that the part has to come from Chennai and till now its not been repaired.While i understand that Univercell shop only sells mobile sets and not repairs but i feel such experience is really frustrating for me and that you need to take some responsibility for such cases when you have also charged for mobile theft and damage insurance.

Sir,

I do not know whether I am contacting the right medium for my grievance or
not but I hope that my this letter will draw your kind attention at least.



Sir, I purchased one Samsung 29" coloured TV in June, 2009 and from the day
it has been purchase, I am cursing myself because it was defective from the
very beginning. Earlier during 2-3 months we did not noticed the defect but
when it started increasing we contacted the Samsung, Delhi 10-12 times and
every time we requested them to replace this defective set with a new but no
heed was paid by them to our requests. Every time they impressed upon us to
get it repaired. Till guarantee of one year was not over, they tried to
repair the set (but not entertained our request for replacement of this
defective set) but as soon as the guarantee was over they refused to
entertain the complaint without the visiting charges of Rs.500/-. With great
difficulties and lots of requests they agreed to repair it again (but
refused to replace the set or refund the amount of Rs.16500/- towards the
cost of the TV set) with the assurance that the same defect will never
happen again.



But regret to inform you that within 3 months, again the same problem has
appeared. This time we are really fed-up and want our hard earned money
back, but they are not entertaining our requests.



If it is possible, you are requested to kindly look into our complaint and
give a space in your esteemed newspaper(s) so that other consumers of
coloured TV are apprised of the fact which we have faced in the hands of
SAMSUNG INDIA.



We shall be grateful to you for this favour otherwise nobody in India is
helping the consumers who are being cheated by this big companies. It is
learnt that Samsung has sold its lakhs of defective sets in Indian market
but is not ready to accept them back.



Thanking you and with kind regards,



(GURUVANSH SINGH)

DELHI

MOBILE : [protected]


From: GURUVANSH SINGH [mailto:[protected]@gmail.com]
Sent: Tuesday, January 12, 2010 3:08 PM
To: 'support.[protected]@samsung.com'; '[protected]@consumeraffairs.com'
Cc: '[protected]@moneycontrol.com'
Subject: FW: Defective 29" TV Set No.CS29 A730 supplied at the time of initial purchase

Sir,
Please refer to my previous E-mails/complaints. Final complaint was sent in the month of September, 2009 after which your Engineer visited and repaired the set with the assurance that this defect will not appear again.

Regret to inform you again that within approximately three (03) months the same defect again occurred and your DEFECTIVE TV SET has started giving trouble again. This time I am not going to tolerate if pour hard earned money spent on this DEFECTIVE SET is not returned. I am writing a complaint to THE CHIEF MINISTER/PRIME MINISTER/MRS. SONIA GANDHI FOR THEIR INTERVENTION IN THE MATTER. After that I will contact CONSUMER FORUM, if my hard earned money is not returned.

You have really made a mockery of our grievance and are trying to delay the matter. I have also prepared my complaint with full details and it will be sent to different daily NEWSPAPERS of Delhi/India, if my problem is not solved, immediately.

Thanking you,

(GURUVANSH SINGH)
[protected]

Dear Sir/ Madam,
This is my second mail in Samsung Support but nether I did not receive any reply on this mail nor my problem solve by Samsung service centre. My complaint no is[protected] dated 22.12.2009, I purchased a LCD TV model no LA32B530P7RMXL S. No:- 122532E5900202 ,When I start it in my home its volume level is going mute after 30 Volume lavel.When I complaint on Samsung Service centre(Complaint no [protected]) they send en engineer for repairing the same. It should be DOA (Dead on Arrival) and it should be replace with new one TV not repair.


If this product have some external problem than I am ready to service it but it have some internal problem, than I am not ready to repair the same. I request you that please change this LCD TV with new one. I will not accept it in repair condition. I want only new TV as I have paid full value for it.

This is showing very poor service of India’s no ONE Brand of electronics and IT products. I have 100 times called to Mr. Manish Kaushik(Service Head - Jaipur service centre) but after 26 days gone they didn't solve my problem.

I WANT TO KNOW THAT "IS THIS TYPE OF SERVICE PROVEDING TO YOUR CUSTOMERS"

Kindly sort out this issue ASAP.

Regards
Roop Singh Chouhan
RIM:- [protected]
mail id :[protected]@rediffmail.com

I wrote to the company on its own site. They merely acknowledge in sweet terms as follows but do not take any further action.

'' Dear Kalpana

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

[protected][protected][protected][protected]
We apologize for the inconvinence you are facing with your SAMSUNG
product <(>&<)> services.
Although we are very sorry to inform you that we have to stop the
processing of your complaint here because o[censored]navailability of your
address and contact number in your mail, which is necessary to track you
for the rectification of the problem of your product.
We request you to please mailus back with all the relevant details to
visit your place for services.
Thanks <(>&<)> assuring you the best services always.
With Regards
SAMSUNG

[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiry about Samsung India through our Web-sites.
Please donot reply to this mail as it is an automated email and cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail (E_MAIL ID NOT PROVIDED) or contact us at: Samsung India Electronics Pvt. Ltd
Customer Contact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,


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I have complained for window AC repair under warranty period to Samsung Company through their customer care. My complain request no. is [protected] dated 13.10.2009. However it is regretted that no action has been taken from the company. I contact customer care regularly and they reply that we are forwarding your complain to our concern department. But nothing has been changed after elapse of about 3 months.

Sir,
With due respect and humble submission i Sachin Khandelwal from Pune has lost my mobile phone while i was on a visit to LAVASA,Pune.My mobile phone has the following details..
IMEI NUMBER[protected]
DATE OF PURCHASE-17TH MARCH 2009
MODEL NUMBER-- SGH -J700
NUMBER IN USE AT THE TIME OF LOOSING--AIRTEL -[protected]
therefore i kindly request you to do consider my complaint.for that i will be ever faithful to you.

yours faithfully
SACHIN KHANDELWAL

Contact Number--[protected]

I bought samsung mobile in july 2009 from the first day I have network problem with my handset for it i complaint to the co. but they not respond me.

I Buyed a Samsung 22" LCD Monitor Model No 2243 LNX on 15th Dec 2008 Which Has a Warranty Of 3 Years.

With In 9 Months It Got 2 Times Repaired

The 2 Times They Changed LCD Panel & Now I am Using 3rd LCD Panel

Recently It Got a Small Punch On LCD Panel & Its Not Working.

Now They Were Saying It Does'nt Comes In Warranty.

My Recommend Is Not 2 Buy Samsung Monitors Because You Need To Go Service
Center More Times Instead Using It.

RECENTLY I BOUGHT A SAMSUNG CDMA MOBILE WITH MODEL NO: SCH-B259
ON 9 JANUARY 2010
RIGHT FROM THE DAY ONE I REGRET BCZ THE VOICE CLARITY IN THE MOBILE WAS POORER AND EXACTLY ON DAY 5 I REGRET BADLY CZ THE MOBILE STARTED GENERATING PROBLEMS ONE BY ONE GRADUALY
1ST I COULD'NT HEAR THE VOICE SOMETIMES AS IN BEFORE THE CLARITY WAS DULL
2ND THE POWER KEY STOPPED WORKING
3RD MOBILE TURNS OFF SPONTANEOUSLY, COULD'NT EVEN TALK FOR A MIN
4TH HEADSET WAS NOT WORKING
5TH COULD'NT ABLE TO CHARGE
6TH USE TO HANG STILL,

WHEN I APPROACHED THE CUSTOMER SERVICE CENTER, ONE WOULD GET IRRITATED BY SEEING THE HUGE CROWD IN A SMALL OFFICE AND ONLY ONE PERSON WOULD BE PRESENT AT THE HELP DESK ALTHOUGH THERE WERE 4 TO 5 HELP DESKS, AND IF SITUATION IS PREVAILING OVER THERE ONE WOULD COUNT KI MERA NUMBER KAB AYEGA
AND AFTER UNDERGOING ALL THESE WHEN MY TURN CAME I WAS REALLY SHOCKED AND AMUSED BY THE WORD OF THE EXECUTIVE
HE JUST TOLD ME THAT THE WARRANTY WOULD NOT BE APPLICABLE TO UR MOBILE AS WATER ENTERED INTO IT SO IT COMES UNDER PHYSICAL DAMAGE CATEGORY AND SO ITS NON OF OUR BUSINESS TO HANDLE IT OR RECTIFY.

SO MY QUESTION IS THAT HOW COULD THE SO CALLED "WATER" ENTER INTO THE BRAND NEW MOBILE, AND WITHIN JUST 5 DAYS OF TIME ALL THE PROBLEMS WOULD EFFECT ONE AFTER THE OTHER

WHY DOES THE COMPANY PROVIDES THE SO CALLED WARRANTY AS I WOULD BE IN VAIN OR REJECTED BY A SIMPLE WORD ''PHYSICAL DAMAGE'

SAMSUNG IS A RENOWED COMPANY THEN Y DOES IT MANUFACTURES SUCH DEVICES AND RELEASE INTO THE MARKET AND SET UP SERVICE CENTERS WHERE THE CONSUMER IS BEING CHEATED DIRECTLY

INSTEAD OF BUYING THE BRANDED MOBILES AND GET CHEATED ITZ BETTER TO GO FOR THE "CHINA MADE MOBILES" ATLEAST IN THAT CASE CONSUMERS HAS GOT THE OPTION BY THEM FOR BEING CHEATED ATLEAST ON THEIR WILL

MY SINCERE ADVISE TO SAMSUNG IS THAT DONT GET INVOLVED INTO THE COMPETITION SO MUCH THAT U START LOOSING UR CUSTOMERS

DO YOU KNOW EVERYDAY AT THE SAMSUNG SERVICE CENTERS THERE WOULD BE A GUARANTEED MINIMUM TOTAL NUMBER OF CONSUMERS WITH DEFECT DEVICES WOULD BE NOT LESS THAN 50

DOES SAMSUNG COMP: SHOULD FEEL PROUD ABOUT THE NUM
OR FEEL SHAME?

Dear Sir,

I have lost my mobile and here are the details:

Your name: Priyanka Pathak
Address: A/135, Vraj dham Society, P.O. Maneja, Vadodara-390013
Phone model: C 5212
Make: Samsung (dual sim phone)
Last used No.: [protected]
E-mail for communication: priyanka.[protected]@netafim-india.com
Missed date: 5th January 2010
IMEI No.: [protected]

Please send me any information regarding my mobile as early as possible… I shall be thankful to you.

i have brought this set to the samsung service centre 04 time it took them 1 month to resolve my battey problem and since last 2 months i m facing problem regarding memory card doesn't read.i think this is the worst set samsung could have ever produced..pathetic performance and aweful service rendered by samsung service center , Indore for this handset.

Hello
I have purchased samsung GT-C3010S on 17/10/2009 from HotSpot CP Outer Circle. from the very first week i was facing some problem while charging my cell, i reported the same to the hotspotpeople they answered me that it is a new cell phone so it might take longer time to get charged so do not worry.
but i was facing the problem,

i told them that i have to charge the battery for more than two hours but with in 15 minutes it gets discharged, it may be because of bad battery. two weeks ago i have taken my mobile phone to the service center, after examining the phone they said that the charging point (socket) of the phone is not functioning properly and I have to get it replaced but they are asking
for money. i told them thats its in the warranty and i am facing the problem from the very first week but still they are asking me to pay and get it
replaced.
Since the product is under warranty the service center must repair the part on their end without any charge.

regards
Prakash Joshi
[protected]
Delhi

i bought samsung star MODEL S5233W from reliance digital outlet secunderabad on 23 dec 09 and it hanged on 29th dec 09.
could not take it to service centre on 30 th due to bandh.
on giving it to service centre on 31st dec they said it's motherboard needs to be changed and will require 10 days.
today. 15 days after it was given, they are saying that it will require another 10-15 days for mother board change.
it baffles me THE LEVEL OF INAPTITUDE/LACK OF PROFFESSIONALISM.
HOW LONG WILL IT TAKE?
I NEED A CLEAR ANSWER AND NOT THIS REPEATED VISITS TO THE SERVICE CENTRE.
PLEASE HELP ME.
THE NAME OF THE SERVICE CENTRE IS RATNA ELECTRONICS IN CHINOY TRADING CENTRE SECUNDERABAD.
THE WORK ORDER NO IS 9L3107.
MY NAME IS Dr JAYANTI, [protected]

respected sir ,
i purchased sdamung w.machine on 31/03/2006 , and it stops working from past 1 months , with regard to this i have logged several complians to the service dept. of samsung ,now afer a long time they are responding in a negative note that the machine cannot be repaired for that the company will provide 36% of the amount aid during puchase as a compansation , which is pretty low i have usedmy machine for a span of 2 yrs and 9 months only, as per the warranty for any w.machines is 2 yrs so they should calculate the depreciation on the 9 months alone
purchase details :
puchased on : 31.3.06
purchased from: CEMCO ,27/1 WATERLOO STREET , KOLKATA. 69
serial no : wq435zcl200182v

Dear Sir/Madam

I have purchased SAMSUNG C3010S,IMEI-[protected] ON Dated 12-0ct-2009 from GO MOBILE STORE within 3 months your mobile currupted. who will responsible.

I have submitted mobile for repairing (C3010S), work order no.-10A11143,cc-28,Nehru Enclave,Kalkaji on dated[protected] by Mr.Tejpal([protected]

But still i have not got my mobile and demanding 2000rs

How can i afford.

Regards
Ranjan
[protected]





[protected] Forwarded message[protected]
From: Ranjan Sharma <[protected]@gmail.com>
Date: Thu, Jan 14, 2010 at 1:03 PM
Subject: Nobody is picking the phone[protected]
To: support.[protected]@samsung.com


Dear Sir/Madam

I have submitted mobile for repairing (C3010S), work order no.-10A11143 on dated[protected] by Mr.Tejpal([protected])

But still i have not got any reponse on your side.Nobody is picking the phone[protected]

I want to know status give me imidiate

Regards
Ranjan

I purchased this mobile phone from the Samsung dealer M/S TEC ZONE situated at Raghuleela Mall Kandivali West Mumbai 400067 on the 7th. of this month bearing Serial No. RVGSC62584F and IMEI/ESN memory no. [protected]. On the 10th. of this month I observed that the touch screen couldnt be operated without using excessive force. I brought this to the notice of the dealer M/S TEC ZONE on the 11th. of this month and he informed me to bring the unit to his shop which I did and after the same was checked by him advised me to go to the Samsung Service Centre located at Borivali West. I went over and had the phone checked by the Samsung Service Personnel and it was found that the touch screen was defective. I requested them to give me a replacement which they said they could not do immediately as their servers were down. They informed me that on the 13th. morning they would give me a replacement letter which I could then hand over to the Dealer M/S TEC ZONE who then would hand the same to his distributor and after two more days arrange for a new replacement. This morning I called up the Samsung Service Centre and enquired if the lettter was ready so that I could collect the same and start the procedure with the dealer for the replacement. I was informed by the service chief Mr. Sameer that their Server login passwords had been changed and he was awaiting the same from Samsung. I am not sure if this letter would be done today and I am still stuck with no phone at my disposal.

This is a very pathetic manner in which Samsung is handling their clients for service of their products. It is my hard earned money that has been put in for purchase of this so called sophisticated phone and I am now left with no option but to inform all accordingly.

Would request you to kindly look into the matter and have a solution to the same as soon as possible.

Thanks & Regards,

Gerard Fernandez.

sir
i bought samsung mobile samsung-B-3210 ON 19 NOV 2009 FROM SRIGANGANAGAR RAJSTHAN
PROBLEM IS WITH ME. MY MOBILE IS THIS THAT EAR PHONE IS NOT WORKING PROPERLY & SIMCARD ALSO NOT INSERTED IN JACK I WENT IN SERVICE CENTER AT SRIGANGANGAR TEY DIDN'T RESPONSE ME I AM CALLING THEM FROM 15 DAYS THEY DIDN'T SOLVE MY PROBLEM FROM A LONG TIME MY WARRANTY PERID IS GOING ON PLZ SOLVE THIS PROBLEM
MY CONTACT NO. [protected] [protected]

i purchased a samsung muzik sch 379 mobile from tht day life is hell

sms dont go regular , too many netwrok failure , sms typing if by mistke u use numeric then u cannot type alphabetic , phone hangs , memory card not accesbile half the time. call dont go thru , gets cut in a second,,,

already changed curcuit and went for service 3 times,, satyed iwth comnapny for 15 days , still same , i want it replaced and money backkkkkk wht is the process for tht

kishan patel
surat

[protected]
[protected]@rediffmail.com