Samsung India Complaints & Reviews

I am a employee of Alaska exports in kasna g.noida, company purchased a samsung air conditioner model bio sleeplus on 13.05.09 against bill no.[protected], befor one month this Air conditioner is not working in garranty period. then i wrote a complaint to croma center on this number[protected]. but till date not repair my air conditioner so i am still suffering from this problem. no any response from croma center,

I think croma in not completly awair what is a customer service.

I have purchased Samsung GT B 7320 Windows 6.1 mobile. My complaint is that any windows application or software is not installing on my device. I would like to know reason for this and the way with which I can install windows applications on my mobile

I,Shashikant verma(mobile nos [protected]),have submitted my mobile phone at AAYUSHI ELECTRONICS at Indore(phone no[protected],on 17th july 2009,as its joystick was broken.My cell phone was in warranty period.After one month that service centre was closed.They told me to collect my cellphone from their new servive centre,named as "STAR MOBILE SERVICES,YASHWANT PLAZA ,INDORE"(Phone nos[protected] , email id: [protected]@gmail.com).I went there for more than 20 times go get my cellphone,but everytime they made execuses.I am helpless.it is nearly two and half months.
Sir i request you to please help me out and suggest what i should do?

date:09/10/2009
place:INDORE(MP)

Date - 12/10/2009

I have purchase a samsung I450 on 22/10/2008 from Aligarh (U.P).
i am facing a problem for my slide. it is not working from about 6 months iwent to my nearest service centre they said to me that "we will order it you can take it after 1 weekon the same day".
then i went after 1 weak then they says the same. then i went again and again and got the same answer.
Now i am exauhsted to go to the service centre.

Hope that u will give good response. if don't then i will not purchase any product of samsung in future.

Atul kumar singh
contact no. [protected]
Handset - samsung sgh i450
IMIE no.359081/01/255216/9

i am using samsung star phone but there is one complain that there is only 500 messages can be saved in mobile which is very very short memory and message memory can not be shared with memory card so i think please make some software or something for that to enahance the message memory ....it is really very much nedded ,,,my many firnds are thinking to buy samsung star but they r not buying because of messeage memory problem ....

SIR, I HAVE PURCHASED A SAMSUNG S3500 PHONE ONE MONTH AGO, MY PROBLEM IS WHEN I RECEIVE A MESSAGE I WANT REPLY TO THIS. PRESS ON REPLY OPTION IT SHOW MEMORY FULL. WHY IT SHOWS LIKE THAT..I CAN TYPE ANT SEND NEW TEXT MESSAGES BUT REPLY TO ANY EXISTED MESSAGE NOT POSSIBLE. ANOTHER PROBLEM IS IT AUTOMATICALLY SWITCH OFF AND AGAIN IT'LL ON WHILE I CONNECT THE DATA CABLE TO IT. PLEASE GUIDE ME HOW CAN I RECTIFY THIS PROBLEM..

DEAR SIR,

REGARDING MY COMPALIN TICKET NO. :[protected] DTD. 03/10/2009 I WOULD LIKE TO BRING UNDER YOUR NOTICE THAT TILL DATE I HAVE NOT GETTING SUPPORT FROM SAMSUNG.

PL...HELP ME......PL. HELP ME....... I AM SO AFFRIED...FROM LAST 1 MONTH.....PL. SIR.....HELP ME....NOW I AM ALSO AFFRIED TO PURCHASE OF SAMSUNG PRODUCT.

MY COMPLAIN AS ON[protected] AS UNDER................

i had been purchase samsung printer model no. 6322DN in april 2009. Now i need to purchase a new drum. so i am trying to contact yr. sales team (At. Ahmedabad Region-Gujarat)from last 30 to 40 days, but no budys take bother to satisfied my need of purchase drum. i contact mr. shrinivash (Ahmedabad Office) on the dtd. of[protected] he said me to as soon as possible to try early. but now last two days he can't received my call. i also complain at yr. call center with technical department on dtd.[protected] &[protected]. But no result to till date.

with painfully i am requesting to you to help me out. Because of non availability of drum, my business is suffered.

Pl. help me as soon as possible. i am waiting for your positive reply.

Thanking you,

Himanshu Patel
3, Laxmivilash Shopping Center, Opp. Gorwa I.T.I., Vadodara - 390 0016.
Gujarat, India.

Ph. [protected]

I would like to bring the following facts in your knowledge which are highly unacceptable for the so called big and reputed Electronics Consumer products company.
This is not only my experience what I observed during the span of this period from the other affected customer of sumsung products.
No company run the business for long run on the advertisement basis and throwing the product in the marked without any back up and support services, being electronics engineer and knowledge of this field I am dead sure you will definitely suffer for these lapses.

Series of sequences of suffering.
1.Mentioned Mobile set SGH J 210 was purchased one year back from now
2.After two month set developed problem , but service not rendered by your service centre Dwarka for which complaints was lodged to you and your customer care.
3.After six month set again developed problem of joystic malfunctioning, and with the suggestion of your customer care , set was given for repair at District Centre Janak Puri New Delhi on 2nd Aug 2009.
4.Last 68 days I had been lodging many complaints with your customer service centre ,customer care and other relating departments.
5. Yesterday, when I en-quired about the status of set, service centre Mr Neeraj ([protected]) told set has been repaired , I went for the collection of set but shape and condition of set was worsened and as if set was mishandled and not repaired set was without joystick knob secondly camera not working where as this problem was not there at all.
set still lying with you i don't know when it will be repair in perfect condition.
set was full of scratches and not assembled properly even from one side set was not closing.
It clearly shows that there is no service back up without any quality control checks (means without ISO certified service).
I will not accept the the set in such a condition.
I am govt official and do not compel me to use my designation to open up your Pandora, hence this is my sincere advise to get your system in line and get my set in perfect working condition or else replace the set ( but not in BAD SHAPE)
Yours well wisher
H R Yadav

Refer my previous complaints [protected] & [protected] and previous mail attached for your reference.

Dear Hans Raj

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, ourresponse. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

[protected][protected][protected][protected]
We apologize for having suchinconvenience with our product.

We are forwarding the case to the concern department.
You will be contacted accordingly.

For assistancecontact Samsung Customer Care.

[protected]prefix your citySTD code)
[protected] (Toll free No. from Bsnl / Mtnl landline)

Thanking you and assuring best services always.

[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiry about Samsung India through our Web-sites.
Please do not reply to this mail as it is an automated email and cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail orcontact us at: Samsung India Electronics Pvt. Ltd

Customer Contact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,






The information was useful to me
Satisfied 5 4 3 2 1
Not Satisfied


* Please do not reply back to this email message as this email address is used for
outbound messages only.
* If you are not satisfied with the answer we provided, please click here
* if you have a question on another product, click here
　


　
DENIAL OF SERVICE ( UNDER WARRANTY PERIOD ) SAMSUNG MOBILE SGH-J 210
I would like to divert your attention towards service, either not rendered or denied by your service centre at Dwarka Mahavir Enclave ( near sector 1 )
I had purchased the Mobile Set Make Samsung model no SGH J 210 On 24.08.2009 through Hot spot shop in Dwarka. As per the bill and told by the shopkeer that warranty cover for one year .
On 22 Mar 09, my set was gone fault ( set key function was malfuctioning). i approached to your service centre after a long waiting my set was opened and i was told that moisture has gone in it and it does not cover the warranty I need to pay for the repair the set where as i didnot notice any moisture on the PCB only some dust like accumulation spot was there. They asked heavy amount to replace the Board approx Rs 1000/-.
I am dead sure my set was not ingressed with moisture and I tried to contact your costumer care but i did not get the positive response from his end, but i do not want to blame the customer becouse he is at distant end and not aware of the things.
But your service centre is definitely playing with the customer and try to grab the money from customer by illegal method.This is as good as denial of service under warranty.
i asked him to close the set and give to me, after closing the set , mobile was not getting switched on.This fault was created by your service centre.
Secondly , same story he was conveyed to one more customer and dozzing like any thing, this i had noticed.
Lator on for confirmation i went to local repairing shop ,he opened up the set and noticed only dust accumulation was there on the PCB track by the side of roller switch, he just cleaned and took only Rs 40/- and my set was functional totally within 5 minutes.
Now you can judge yourself how customer being deceived by your service centre.
I would expect a stern action from your end otherwise i would mail to Hidustan times and other media and even may project to consumer Redressel forum.
May I expect a quick response as I could not project this matter to you timely as i was out of station.

Hans Raj Yadav
[protected]/

　

i have bought a 250gb hard disk of this company (model no. ST3250318AS, part no. 9SL131-301, and def-serial no. 6VM4D3ZL) from Kolkata( name of the shop is Shaboo Computer Pvt. Ltd.) in 10th September’2009 and they told me that it has a warranty period of 5 years, but after 7days it stop working properly and i contacted at the service centre of seagate ( which is in 12,lower Rowdon Street, Kolkata-16, Excell Front Line) and they told me that it will take around 7 days roughly. Along with it they gave me an acknowledgment of receiving the hard disc from me and i also get a sms about the same which has a call id. But till date they do not replace my hard disc. They told that recent the stock not available.
I have been facing lots of trouble due to their indiffrent and rude attitude and deeply hurted by the kind of pranks they are playing on me.
I Hope to get the due help from the consumer forum,
Waiting for your reply eagerly,
Abhijit Dutta
Service Person

My Samsung CDMA handset SCH-S259 had a blank white display problem.
I took it to the Samsung Mobile Service Centre in Mumbai at Lalbaug area at following address
(Master Care Services,Shop no.6,Anandji Laddha bldg,lalbaug,Mumbai-400012).
The technician opened the handset in front of me and check it and told me that it had display problem and needs to be kept at the service centre for 15 days.Later after 10 days I got a call from the service centre that there is a board problem and it cannot be replaced as there is a water logging problem.But I know that there is no such problem because the handset was kept in box for last 4 months when it was in a working condition.Also the handset battery sticker also doesnt indicate any water logging problem.
When I called Samsung Mobile Customer care they told me visit some other samsung service centre(Does that mean that they themselves don't trust their own service centre? ).

My phone's warranty is going to expire on November 3rd 2009.Please help me in this case.

Samsung Handset No :- SCH-S259
s/n :- 0F62186C
Date of Purchase :- 03-Nov-2008

My Address :-3/28,Vimawala House,Jijibhai Lane,Lalbaug,Mumbai-400012

Cell No:- [protected]/ [protected]

i had applied for loan and was approved vide agreement no:[protected],all the installment was paid on regular basic,except the last one for which had requested executive to kindly arrange to get the same collected and hand over all the post dated cheques given till date for all the earlier purchases made so far,inspite of many reminders exclusively to the branch head mr.,naresh rathod haven't received any communications so far,and the manager isn't concerned to reply via mail to any of the mails sent so far,whenever so requested they are skipping from replying via mail.

we are unable to understand why the customers are been harressed like anything when they are paying regulary,request to kindly do the needful.

Dear Samsung,

Good Morning,

I am purchased the Samsung refrigerator on 25.07.2008 at Chellamani & Co, chennai ambattur. We using the machine properly at every day and every time. But unfortunatley abnormal rust formed on refrigerator door, So we kindly request you to please help with your samsung family.

My Refrigerator Name : Samsung
Model : RA18F / RA18ZVMSI / XTZ
Serial No : Q604214
Date of Purchase : 25.07.2008

Complaint Registration No : [protected]

Note : I am using samsung A/c, Washing Maching, TV and Fridge + mobiles.

So, Please come and rectify the problem at the earliest.

Please look at this complaint is most very urgent.

Thanking you,

With regards


Mahesh - S1201
Head - Warranty Team
KUN Hyundai
[protected]

R/Sir,
with reference to the subject, I purchased Mobile Samsung E 1410 on 03/08/09 from ONE MOBILE at Airoli. On 18.09.09 became dead in the morning. On 19.9.09 I handed to the SAMSUNG service centre at VASHI SERVICES vide work order no. 4062 dt. 19.09.09 . But till today the staff is telling that parts are not available. I can't understand it is a very big organisation how can they tell that the parts are not available and in the span of only 50 days the Mobile phone become dead, what quality / material they are using .
Please pursue the matter with the SAMSUNG .
THANKING YOU,
YOURS SINCERELY

VIJAY L NACHNANI
[protected]
1600HOURSOF 09.10.2009 .

Samsung have announced a special diwali offer. I bought a 26 inches LCD from their dealer. Samsung ads states that A 50 movies DVD pack is free with the LCD. The Dealer says the free gift is not in stock.
What to do?

i have getting paper jam in my printer samsung 4720 fn so i cant get the solution how to saolve thios problem it is more time going to be paper jam plz solve this plm

my Mobile was not Charging , At Ch arg time its display Over temperature At Charging Time and It's Not Charging

I am a 14 year old customer of Samsung since it started in India . I well as our family have complete range of Samasung products ranging from IT peripherals , Mobile Phones, Colour TV , A/c . Fridge & microwaves .
It is because of my continued satisfaction and patronage to Samsung . But my trust shattered when the below mention incident has occured .

I have logged a complaint # WA[protected] on 29th April 2009 for faulty-gear assembly for my machine which then taken to M/s Durga Electronics Services , Gurgaon, after being given repeated assurances from Mr. Sushil Sharma ( Franschise Service Manager - Gurgaon) to me that it canot be done on-site & it (machine) has to to sent to Service Center for repairs. At first, I was not very comforatble in sending the washing machine to the Service station , however I got convinced somehow by Sushil that it will be transported to & fro with utmost care. Before sending washing machine for repairs I have taken snaps of it for its current condition and got the same thoroughly inspected by Service engineer- Ashwani Sharma for any internal or external visual damage .
Remarks were exclusively made in the Service Report for the condition by stating that there is no damage/scratches on any side of the machine.,while it was being taken to Service Center .

But when I got washing machine back after repairs . I got shocked to see that plastic which covers the PCB on the rear-side ,latches found broken and scratches on the front-side There are also numerous absrasion marks on the sides of inner plastic ring attached to steel drum. I have showed this to Mr. Yogesh Bindalesh and consequentally brought this to the knowledge of Mr. Sushil Sharma.
I was given assurance that all the needful will be done to restore / replace the damage part(s) which has not been done so far.
I personally went to Yogesh and spoken to Sushil Sharma on this but till date no action has been taken.
I would like you to intervene and restore the trust i have lost in the after -sales Service of the Samasung in India.
I can recollect similar kind of incidences which have happened earlier while doing servicing of gadgets by Samasung Service engineers .
This is more attributed to casual appraoch and unprofessionalism in service & support being provided by Samsung India to its customers in India .

Kindly look into the matter and take appropriate action to resolve it ASAP.


Rajan Thakur
[protected]

Dear Sir,
This is to inform you that I had placed an order over telephone on 1.10.09 for a samsung mobile phone(marine).

The transaction for Rs 6498/- was done over phone on my credit card.A person named Mr Mohit did all the transactions from your side.It was done on telephone No[protected].

I was told that a confirmation over email would be sent to me , which has not happenned till today.

My landline Telephone No is[protected] and mobile is [protected].

My residentitial address is B-4, Staff Qtrs, St Stephens Hospital, 4 Rajpur Road, Delhi-110054.

My problem is that i have somehow misplaced the transaction order No.
I already have a comfirmation from my Credit card bank regarding the above transaction.

Please do let me know whats happenning.
Sincerly

Dr Subrat Raul

Sir,
I recently purchased a new SAMSUNG B-519 CDMA phone on 17th July 2009 from Kamadgiri mobile shop -Satna M.P.,but just after 2 day of puchasung it start problem while i use confrence calling i am unable to here the voice of both i called after few second of starting confrencing.I visited the nearest service centre of company in Satna i.e. Chacha Mobile Shop but they told me that they not have the software ofthis handset.After 15 days my handsfree i got with this handset got faulty and i noticed a big problem with this phone that when i call any person without using hands free he was unable to listen clearly me as a lot of voice cracking occurs & a very slow voice came .I got this problem late as i usually use handsfree before it got faulty.I also spoken to the Customer Support many times & they provide me the contact no of Mr. Nitin looking for customer services for MP &CG
.He told me that they will provide software to service centre ,but still no action taken.As i am a corporate customer working with Reliance Communication Ltd.hence it is very difficult for me to work with this handset.Please do the needful ASAP.

Thanks

Regards
Saurabh Parihar
[protected]

I bought a Samsung mobile Model S 3310, IMEI no - [protected], yesterday 06/10/2009, from The Mobile Store, Tilak Nagar, Chembur, Mumbai - 400089.

I work as an executive with Essar at their Kurla Office. Though the mobile was OK yesterday, today it is having a problem of network connectivity, in the Office. It always displays serching. every time I have to switch off and on, to catch with the network, but that too is temporay. I am not able to make or receive calls. This was not the case with the Sony Erricson model I han earlier.

Though I shall be complaining this problem with the Store, seller. But it still persists I would ask for a replacement to some other model. From the various other compliants and their response services seen on this page of Samsung products, I feel I have made a mistake purchasing this Handset.

Surely I did not expect this sort from a renowned company SAMSUNG on products - Mobiles which are based on network connectivity. However I shall give it a try.