Samsung India Complaints & Reviews

Hi,

After getting highly frustrated I am logging this complaints against SAMSUNG.

On 15th Oct 09 logged a call with Samsung Customer service (BP # [protected])determining a repair of the above mentioned microwave. Somebody came to check the microwave on 20th Oct 09 & we were informed that some parts need to be repaired. As agreed the repair person will get the parts & will come on Saturday 24th Oct 09. Nobody turned up till now with NO response from SAMSUNG.

When called Customer Service on Sunday 25th Oct 09 was informed that the repair person closed the BP NO. raised stating the microwave is working fine. Then constantly called on 26th &27th Oct 09 asking somebody to repair it but i think SAMSUNG doesnot beleive in servicing the customer & retaining them.

Had NO GOOD idea that Samsung deals with the customer in this unprofessional way, maybe i expected too much than their standards.

My Apologies.

Can somebody PLEASE HELP ME urgently.

Regards
Trina

I had raised a complaint with samsung the next day of buying this TFT. It had a manufacturing defect and asked for a replacement at service center number. The exec came and replaced the screen only and now the monitor has gaps on the side.

Samsung has been ignoring all the calls to service center with promising of fixing things in 48 hours. Complaint is still open and now i am here at forums and consumer centers.

My advice to everyone on this monitor, donot buy it

a) Service is poor
b) There are no escalations in service centers, so there is not much you can do once service center is not inclined to fix things.

lost my mobile phone, of model 'samsung guru 519 muzik' cdma phone with tata indicom postpaid connection, in local train from cst to dombivilli departing at 6:55 from cst. i got down at kurla. the sim is registered in the name of coastal gujrat power limited ( a tata power company ltd ).
the phone number of the phone i lost is- [protected] and i can be contacted at [protected].

Dear Sir,
I want to this issue of supply of defective product.
i purchased the product with warranty. but the product failed in the second usage.
now after repeated call also they are not responding. pls guide how to proceed in this regard to get
value of my money
Regards
Dharmendra Kumar Srivastava

I have purchased Samsung LCD TV LA40B550 from E Zone in Chembur, Mumbai, on[protected]. Samsung sent over an engineer to set up the TV. I noticed that the batteries and user manual were missing. The engineer used batteries from one of my other remotes as if that was a very normal thing to do. He told me to contact customer care for the manual. After about 10 to 15 calls, the same engineer was sent over to my house with a xerox copy of the manual. When I asked him about the original, he said that I would not be given the batteries or the manual as it was originally missing from the package. Is he trying to say that if the TV is originally missing from the package when it is opened, then the TV will not be delivered??? This is absolutely ridiculous!! I still continued contacting the Samsung customer care. They gave me a request number-[protected]. Till now I have not heard from Samsung or from EZone.

Respected Sirm

I had purchase a new samsung mobile handset from Aggarwal Communications (Rohini)
before 10 days... on dated 13th Oct' 09. Samsung Mobile Handset no is SCH- M569. I am
facing major problem in this new handset. On dated 25th Oct i submit my mobile in samsung customer care for repairing and checking for the fault of disconnecting the call and software problem.
but still i am facing the same problem again in my set. There is a request please change my mobile handset as soon as possible. i cant take this mobile pls change this handset.

Thanking you
Veenu Sahni
([protected])

I purchased a Samsung refrigerator on dt. 15.09.2009 from Reliancedigital, Vashi, Navi Mumbai. Since is running in good condition, but i defrost the freiger on 26.10.2009 to check the defrost system, but it found that the ice water comming out of the refrigerator. Request is to please look in to the matter & clerify the query.
Model No.SS-DC-RA21WBPR1
Order No [protected]
I tried your phone nos shown on cash memo but both are not lifted anybody.

Dear All,
I bought a Samsung widow A/C early 2006. Thereafter I have been sending it back to company workshop each year and spending approx Rs.1200 each time. Keeping the tradition alive this year too I had trouble with the A/C. The cooling deteriorated with the front grill getting frosted from the middle. I called the Company call centre on 16th of Aug 2009. The job was assigned to M/s Falcon Engineering services, Patparganj, Delhi. They took the a/c to the workshop to recharge the gas and returned it on 19th aug. They charged Rs.1538 vide reciept No.15808 signed by Mr. Yogesh. The delivery man test run it for a minute and left. As we all know the weather in Delhi cooled down significantly thereafter due to late monsoons and I never used the A/c.
On the 12th Oct I turned on my a/c and to my dismay the same problem was still there. The front grill was getting frosted with no cooling at all. I again called the company to rectify the problem and I was given the complaint no. [protected]. A week later a person called from the M/s Falcon engineering and said he was sending a person for pick up and I have to pay Rs. 600 yet again. I politely refused stating the earlier job was never done in the first place. I suspect they just cleaned up my a/c and sent it back as it was. The person turned rude and tried a blameshift. I had to ask him to have his supervisor speak to me. It has been 15 days since and I am hoping to see my door bell ring hopefully before Christmas. I know I have an option of approaching The Consumer court but just giving them a fair chance to fix the problem.

I had purchased this mobile for my mother-in-law, Mrs. Sushma Mahimkar, on 28.10.08 from Planet-M shop in Vileparle-(East), Mumbai. Since Jun.'09 the mobile became dead. It was giving message "No network". Since the mobile was in warranty period I sent it to samsung service center @ Santacruz through Planet-M shop. Phone was received back from service center along with work order paper (W.O. No. [protected] dtd. 21.8.09) saying "liquid logged". Hence I personally went to the service center on 5.9.2009. This time I was given an answer that fault is "Component missing & liquid logged" (W.O. No. [protected] dtd. 5.9.09). It was explained to him that there was no incidence of water/any other liquid contact & the problem if any has to be manufacturing. Also there is no way that a component can go missing from the sealed mobile. This may have occured only at service center. Pl. help.

Purchased M/c on[protected] Not done installation and demo
Dear Sir,

I have a great reputation and love with the products of SAMSUNG. Recently one more product of yours ie., Washing Machine (samsung 6.2 kg WM Fully
Automatic 82 V4G) purchased from your dealer 'ANAND ELECTRONICS" from Hyderabad vide Cash Memo No:2593 dt.[protected]. It is my great disappointment that the WM was delivered in a sealed cartoon but not installed and demo was not performed. The delivery boy informed that your Technician will come and do the needful.

Even to-day no one came and I reminded the dealer from whom I purchased the WM but in vain.

Will you please look into the matter and arrange installation and demo of the machine?

I humbly request

A ISAAC JOHNSON
FLAT NO 301, CHILIMBI HEIGHTS,
URWA CHILIMBI
OPP MORE SHOPPING
MANGALORE-06
MOBILE: [protected]

dear sir,

I had purchased lcd tv 26" on 26 th april 2008 for rs 30000 from Panaji dealer m/s Talaulikar electricals Panajii Goa

Since last 15 days when I start tv only sound comes and no picture appears on the screen . Infact it appears after 20 minutes . On 19 th oct I complained. Technician came after 5 days .
He says that theTV panel Is faulty and it cannot be repaired.and I will have to replace it with new one costing almost rs 20000/-

I am a retired person and I cannot afford this huge amount of rs 20000 . I hope you will help me in this . at the most i can spend some nominal amount.

I hope your esteemed company will address my grievience and help me out.

Thanking you

Yours Sincerly,

Anil Ghatkar

I have purchased a Samsung Mobile No S5233A on October, 2009 from 'The Mobile Store Ltd, BF-190, NR. Salt Lake Swimming Pool, NR. Corporation Bank, Kolkata-700064'. At that time, the salesmen at that shop had said that Samsung is giving a free 2GB Memory Card with the purchase of that mobile. They had even written "2 GB Memory Card Due" on my bill. But still now as on 24th. October, 2009, I have not received any card from them. Everytime they are saying we have not yet received it from Samsung.

Please look into to this matter and let me know asap.

In this context I also want you to know that if I am listening to FM Radio with the help of headphones then the sound is too low to hear in crowded places. Can that be taken care of also?

Thanks

yours faithfully,
Swarnali Cahudhuri
Kolkata- 700064

I am very proud owner for Samsung from last few years.
First time i faced a problem but got very bad revert from samsung Customer support.


I bought a Samsung LCD in the month of August 2009. Its not been even 3 months that the Television
has been fall down on floor.My wall is as proper as it can be,because wall mounted is properly fixed on it.
At night around 2 0 clock,i had heard a sound,and when i woke up and see that LCD falls down from its hook,while its hooks are properly attached to the walls.
Right from the date of installation,no one has touched the LCD TV,as its been operating by remote and as it is hanged on wall at an very good height.

On next day morning i registered my complaint to Samsung Service Centre & they told me that techinician would visit on same day of complaint.
On same day evening again i called three times to samsung support they again told me technician would definitely visits today.But none of them visits on that day.
Next day morning i again called then technician visits i.e. on (22/10/2009).

Techinician came and said that wall hanging is properly fixed on wall.Then he calls to his Manager Mr. Dinesh Asija(Manager),
then he told to technician that each damage is chargable.Technician tolds me the same,that he can't do anything.
Then i told him,let me talk to the concerned person.Then i talked to Mr.Dinesh Asija and make him aware about my problem.
He used very harsh words whlie talking to me.When i told him LCD falls in night he tolds me that you are lying.How can i trust you.
Then i told him this is not the way to talk to your customers, i am also an software engineer not an illetrate person.
Then he tolds me u do whatever u want to do,i will not replace your LCD nor i will get it repaired.

First question is Why LCD falls down,as it is being purchased by Samsung Dealer,installed by an Samsung Technician.
Does wall hanging of Samsung is not up to the mark as it is fall down only in two months?

Second Question is that,Does these type of harsh words should be expected by an Samsung Manager??"Customer is Liar"

As i am using Samsung Appliances from last 10 years.I didn't faced any problem in so many years.I have so much faith and trust in Samsung.But when i talked about Customer Support Services of Samsung,my all trust & faith gone in Dustbin.

SHAME oN sAMSUNG as you say Customer is Liar.

I am expecting reply from Customer Support regarding this matter.

Date of Purchasing : 02/08/2009

Dealer Name : Lotus Electronics Bhopal(M.P.)

Date of Registering Complaint : 21/10/2009

Complaint Number : [protected]

I have purchased a samsung microwave oven from Bangalore. After five months the product started giving problem. When I registered a comlaint with Samsung customer care, I was told that a part needs to be replaced. Even after a week I need not get any call from the service centre. I had to call back them and I was told it'll arrive on 15th Oct. I did not get any call from them till 21st Oct. When called back them I was told somebody from service centre will let me know the status. I did not get any call from then even after two days. I called them again and they told me somebody will call me in half an hour. Nothing happened. This thing got repeted atleast three times and nobody was able to tell me what is the exact status of the service. I had such a bad experience with Samsung customer care. They dont even bother to inform me when the servicing will be done. I dont know when they are going to repair my microwave.

Hi,

This is S.V.Ranga Rao,


My mobile had auto restart problem and the model number is (SCH-S379) CDMA handset and the Sl no: A[protected]C87F and Work Order no: WA[protected], I have registered complaint on 24th of September 2009. And I came to know that it was a major issue and it can't be repaired, so they informed on 9th Oct 09 and they asked me to bring the bill and ID proof so that they will refund the money via CHEQUE. Still now I didn't receive any information from them and I called them they are asking me to wait for few days.


It is too ridiculous. I[censored] cant provide service to the latest mobile which I have purchased in the month of July 2009 better stop the sales of that product. I[censored] can't repair the product then what is the use of service centers and what can i do with one year warranty. Don't you think its funny? .Last week also I have seen your advertisement of SCH-S379 on the new paper and I feel very funny about your advertisement. With this Experience I will never go for Samsung products in my life and I will never recommend Samsung products to anyone.

You not even provided backup mobile so what should I do now. I bought it for Rs.5800 and wondering around the service center from last one month keeping my SIM CARD in my pocket. Very ridiculous and worst service.

Please do one favour to me. I request you to immediately refund my money back so that I will go for new mobile. Make it fast its almost one month I have been waiting for my mobile.


Thanks and Regards,
S.V.Ranga Rao,
email: ranga.[protected]@gmail.com,
Mobile: [protected],

Samsung Mobi Serve,
1st Floor, Elephant house,
Ameerpet Hyderabad, Andhra Pradesh.
Work Order no: WA[protected]
Model no: SCH-S379
Sl.No: A[protected]C87F

Ihave purchased my colour television of this BRANDED COMPANY SAMSUNG on november 2003 of 4 YEAR WARRANTY with the assurance that the post services are excellent but in september 2009 when there was some problem in my t.v I registered my complaint with customer care BP no: [protected]. After 02 days engineer from maa durga electrical service centre visit and he told that I.C has been damaged which cost Rs 700 - 900, and comment that I.C is not available in the market but they will try to arrange it.On 3/10/09 they took the chesis of the T.V for the same purpose but later they informed that I.C is not available so they have to change the whole chesis which cost Rs 4500. I called up Mr. Khathalia Regional Manager of Samsung he also gave me same funny explanation that it is very old product so parts are not available and maxium things they can do to give me 50% discount for chaning complete chases.. I am amazed that in 06 years the product become very old i don't know in India which middle class family purchase t.v every 2nd yearly within warranty period to avoid such kind of issues. Now my issue is that due to poor services of this BRANDED COMPANY I am paying the extra amont and till date 23/10/09 t.v has been not repaired. Kindly look into the matter because by repairing a TV it has gone up almost one month and nothing has been done.

I need the justification for paying three time more for repair cost and part non availaibility is not my concern because i have bought this TV to understand that it a branded product from SAMSUNG.

I bought a Samsung Star on last 15th August ’09 from Pantaloons, One mobile, South City Kolkata. On 17th August I discovered that memory card slot is faulty and due to that it could not hold the memory card properly. After checking with other memory cards and putting my memory card into other mobiles, I came to the conclusion that it was a problem with the handset only.



Due to lack of time I was able to take my handset to the shop (one mobile) on 23rd August. They said that now they cannot do anything, they added I have to go to Samsung service center for the same.



Then on 25th August I took the set to Samsung service center (Divine Electro Solution). They took the set and told me to contact after 5days. On the 6th day (31st August) when I called them up they said that still that is not repaired and asked me to call after 2more days. Again I called them on 3rd of September, but the answer was same. They asked me to wait till 5th of September and by that time the problem will be resolved.



On 5th September, in the morning when went there, they initially said someone is just coming with set and asked me to wait for a while. After sometime they asked me to come in the evening and I will get my hand set back. When I came back from there, immediately they called me up and said that problem could not be fixed, I will get a new handset. So they asked me to hand over all the accessories and the whole box to them. So again I went there and handed over everything to them.



And now after another 11days there is no communication from there side and I have not received my set back.



So I would like to escalate/highlight following things to you:

They took ONLY 12DAYS to say that my faulty set cannot be repaired. They cannot fix the problem. So I don’t think they even know their own strength and capability. Does it really take so much time?
Now whenever I call them up they simply say that “we don’t have anything to do on this”; “we cannot help you on this” etc. So what are they doing over there in the name of service center?
During this whole process they just called me up once, I had always called them up for the updates. What I believe, keeping the customers informed and updated is also one of the customer service practices.
The manager over there, by his words always tries to show that he or his team is a different entity, they are not in Samsung. So they are not responsible for any delay in the delivery of new handset, it is ‘their’ (Samsung’s?) fault.


By this whole process I found them really unprofessional, and not at all having idea of customer service or satisfaction. They are simply working for money. They have already taken 23days to resolve this problem. After buying this it was with me for only 10days.

Already 2month is over but they are not able to give my handset back to me. I have kept on following up with them continuously and they are just saying they don't have much to do and asking me to wait for another week.

They are not at trained enough and equipped enough to provide the customer support.

I have already spent 9,500 Rs (apart from the phone bills, transport fare and my time and energy) on this phone. I really don't this set now, rather I will be more happy if they can give my money back.

So I would request You to look into my grievance and get me my handset back ASAP.


Complaint serial no: RW6S685490N
Model No: GT-S5233A
IMEI NO:[protected]


Service Center details:

Divine Electro Solution
Franchisee
377/4, Prince Anwar Shah Road, Kolkata - 700068.
[protected],
[protected]
devine.[protected]@gmail.com

I SOLD SAMSUNG RA18F REFRIGERATOR BEFORE 2YEARS , NOW IT IS NOT WORKING , PLEASE SERVICE MY FRIDGE IMMIEDIATLY ABDURAHMAN, NO. 19, SREENIVASA NILAYA. NANDINI STREET, IInd cross ,ramamurthy nagar, phone: 25663049, [protected]

i've purchased samsung washing maching [ fully automatic- top loaded machine ] last 14th Oct. 09.

in samsung world (cross cut road) at coimbatore.

they said lot of offers and assurance to sell their product. but, after selling their product. they never do anything.

exp. the manage said we'll give u Bajaj iron box FREE and free door delivery. but, they collect delivery charges and till not give the iron box. many times i call them and directly visit the showroom but no use.

Dear Sir/Madam,

I had bought a Samsung star s5233w on the 21st of sept 2009. I have no problems with the working of the phone as such. The only glitch or annoyance that I have is that the PC suite installed using the CD of the same as provided along with the phone package, does not support the internet settings of my service provider, namely Aircel telecommunications. There is also no manual data feeding option and hence I am unable to utilize the phone as a modem and use the internet on my laptop. This is one of the reasons that I had bought the phone as I wished to check my email on the move.

I would like a patch or upgrade to include the Aircel services into the PC suite of the Samsung star s5233w. I had talked to you company's customer representative and they are poorly trained/informed about such problems and hence give your company a bad PR. The Aircel service representatives that I spoke to gave me the manual settings, but as there is no manual settings options i cannot even utilize that information. Thus, I would like it very much if a patch concerning these issues is released as soon as possible.

Thanking you,
Yours sincerely,
Mayank Kumar