Samsung India Complaints & Reviews

I have purchase samsung a8 (s. n:-rz8h501jrew) on 20 july i have logged a call in samsung for the replacement on 28-july-2016 10.00 am.

I am really surprised to see the quality of the phone and its spares being so poor in quality. its just 5 days and the phone seems to go no longer.
- phone very over heat
- phone auto shutdown

I had perceived samsung phone to be superior in quality and aesthetics which made me go for it. now i think i should have purchased a nokia or an gione phone.

I want immediate solution to this as its really sad that samsun products can be so poor in quality. i want refund of my money with immediate effect.

Would expect quick action on this or else i would be forced to go social and share my experience with the world.

So i am requesting to you please help to resolve this asap. hope so you can understand my concern.

I bought Samsung s7 edge on 24th April from Samsung show room. Company claims that mentioned mobile type is water resistant.
My phone was dipped in swimming pool water to level of 15cm depth without any rush (company claims water resistance 1.5m dept in pool for 30min).
Phone was okay for a while but after sometime it stopped working. Hence I took it to company service center.
They opened the phone & told me that its a water log issue & will not come under warranty. I informed them about the incident & requested to explain the reason on how water has gone inside =, if phone is only 3 months old & without any physical damage (phone does not have a single scratch).
Then I made a consumer complaint to Samsung customer care & I asked them to replace defective piece but without giving any explanation, they simply rejected my complaint.

My self vasu im from bangalore i got cheating from olx customer his name Mr Shanice Pereira i saw one add in olx add id is [protected] samsung j5 gold mobile on 25/09/2016 he given bangalore address in add but he stayed in GOA thats fine i called him number he said im in goa and shall i courier this mobile to your residential address now i agree to this deal and i tranfered money for his bank account 3000/- then he not send the courier and not responding my phone calls and messages after he received the money now i lost money from his cheating please help me
His Nmae - shanice pereira
Address -MARGAO SOUTH INDIA DISTRICT PINCODE-403601
Bank Details STATE BANK OF INDIA
ACCOUNT NUMBER [protected]
PHONE NUMBER [protected]

Already i registerd complaint in ols consumer court complaint number is A[protected]

PLESE RECOVER MY MONEY FROM THIS CHEATER

MY NUMBER [protected]
ACCOUNT DETAILS
ICICI BANK
HOLDER NAME SUBRAMANI N
ACCOUNT NUMBER[protected]
IFSC CODE ICIC0006251

Hi,

I have perched samsung tv on 1st oct 2016 from bajaj electronics, but still no one came to install, i met with dealer on monday and they told me that they will install on monday before 8 o clock o tuesday morning,
Still m waiting but no one came as i mentioned,

If it will not get installed, i would like to return this product and file a complaint against this dealer.
My mobile no is - [protected].

Regards,
Shankar yadav

Dear sir,

Its my pleasure to know you and buy from your site a mobile and before delivery i am so excited for my order.But after delivery i open the box the mobile is ok but charger is different from its parent company and also the charger its not work properly.Therefore I request you to kindly suggest you What I do?

To Change the charger

Thanks,

Purchased Samsung S7 edge phone 15days back i.e 18th Sep-16. now horizontal lines are appearing on the display. since its been 15 days within a short period facing such issue that too investing 54, 000 for the product.

completely dissatisfied with the product because of the issue and feeling embarrass in front of everyone that i have paid 54k for this product.

i am requesting to replace the product which i don't want to take any service which break my trust on Samsung products. if i change display also i am not sure i will give better service to me.

Kindly replace the product or reimbursement.

My note 4 on/off button was not working and glass of camera was to be replaced . i had contacted local service centre they first told me cost of 6500 for repairs, which i was ready to pay. then they give reason that parts r not available . u will have to wait. now after 15 days the parts r still not available .

so due to my urgency i contacted another centre.they first told me amount of 5180. which again i was ready to pay. so i submitted my phone and contacted them after 3 days they now told me ur motherboard has to be changed, it will cost 14500. each and every time i got different ans and different cost. just to replace glass and on/off button is it cost 14500.

this is 4th time i have been disappointed . same happened with my samsung grand. one thing is cleared now that hereafter i will not buy ur any products and will suggest other not to buy any samsung products . bcoz the services r 3rdclass and bakwas.

in same service centre 2 customers were also frustrated for 1 month
hope u will look forward and may hereafter other customers will be happy but from side i will sure not buy ur products and tell others o[censored]r bakwas product and 3rdclass service

I purchased this phone in the month of may 2016. Since very first day i have been facing issues. It wont work, hangs almost all the time, when plugged into charge it heats up to d extent that it wud burst. I cant even touch d phone at time. Just after 1 week of purchase the s/w got updated n my phone cudnt unlock inspite of entering d right password n finger print. Had complained to samsung cust care n no action was taken. Lost all data n everything. This phone has been bugging me since day 1 after spending that heck of an amount on it. Kindly get it resolved.

Otg not supporting
When any process were processing then display was half black and half white colour

3 month ago to purchase pless refund my money
Because i am not agree to repair my phone

And when i go to samsung care he will tell me that 10 i will take to repair th tha divice so am give him after 10 day he will tell me that tha motherboard problem so i am not agree to change i refund my money

I bought my samsung j7 from saudi arabia in february 2016. Its display has been damaged. Your service centres arent responding for my request because of international warrenty card issue. What should i do? Please help because i cant sent it again to saudi for repairing purpose. I do have my international warrenty card. Help me out. I stay at mumbai now where should i go related this concern?

On 01/10/2016 i purchsed a washing machine from khosla electronics pvt. ltd. from dhakuria shop, kolkta 700031. model no. wa60h4100hy/tl. after opening the cover it appeared that the over head cover panel is full of scatched and the body is tappered. the model number written on the cover is half removed. it appears that a used machine was supplied. i have taken up the matter with the dealer to day, they just refuse to exchange. i talked to...

I bought j7 samsung before three month, rm level also given very poor response, mr. Gagan, mr. Joshi, nikhil, rohan mehra all are not responding on call after given serious. Please spread to all across india blogs and don't become fool to buying samsung phone. When u visit service center they got very roude with customer and responsive with complain. I want to tell u that top management also given falls commitment. Be care carefull

I have purchased samsung led tv 46f5500-46” (led46f5500) vide voucher no prf1413164 dated 22-dec-2013 for rs. 85, 900 /- from

Kohinoor tele-video pvt. ltd,
Pranav co-op housing society ltd., sector 9,
Opp. fire brigade vashi, navi - mumbai - 400705.


Now on 18-sep-2016, suddenly there were a black spot and lining and dot are being appeared on tv. i had registered made a complaint with samsung why it had happened.

Engineer from samsung visited and told us there will be rs 36, 000 approx. need to be spend out to get repaired tv.

I don’t understand what type of material and quality samsung is using in their product.in less than 3 year led tv had become useless.

I need support of kohinoor as biggest dealer of samsung, please escalate this type of product at highest level in samsung about their quality... and need to get repaired tv from samsung/kohinoor..

I have purchased one sony tv around 9 year ago and this tv is still running in good condition.

I don’t why samsung want to lose market share by developing that type of faulty product / a short shelf product. i will never refer samsung to any my colleauge /friend.

I expect samsung to take the issue with real earnest and do their best to rectify the failure at the earliest at their cost.

Dear Sir
I would like to inform you that recently i have purchased Samsung A7(6) Gold on dated 25/06/2016 from City Collection Nagpur Maharashtra ( attached the scan copy of invoice) Then after few days my mobile stooped functioning. So I went for Samsung service centre SPECTRUM MARKETING (ADDRESS 2ND FLOOR DHARAMPETH TOWER NAGPUR 440010) on 17/09/2016 and deposited it for repair (attached the service slip). I have contacted and went service centre many times but every times I got very very disappointed. Every delivery date of my mobile is being postponed I am still waiting for my mobile. The staff of service centre are not cooperating and I have no idea how can i get rid of all these problems. Undoubtedly Samsung is a brand name but this service centre is tarnishing the Samsung name.
Please intervene in all this matter and make sure for delivery and repair of my Samsung A7(6) Gold mobile as soon as possible and take necessary action who are responsible for delay.

Thanking You

Attachments
scan copy of Invoice
scan copy of Service slip

There were some issues with my mobile(A7) bought 13aug, 2016, so I gave it to the Samsung care centre(yamunanagar) on 16 Sep., since then I am taking regular feedback but no proper solution has been given to me.. And today the executive Rajat has talked inappropriately and in very harsh tone.I can assure I am not going to buy any Samsung product in future. And kindly return my mobile phone cost, I don't want it back

Hi I am Lakshit Kothari Wanted to complain about the Samsung Galaxy Tablet A SM-T355Y well this tablet has started giving me problems like Hardware . It had started giving me problem since past TWO months I really couldn't find out at the first, but I after when I had again started using it as a Phone then after sometimes the battery went down to a little bit and the tablet started going crazy by restarting itself again and again continuously until the didn't ran out or until the time I had put it on charge . I am sure of it that there is a hardware problem which is giving me trouble to use properly and efficiently . but of course I had bought it from amazon.in .

I purchased a samsung refrigerator on 26 June. The same was broken from inside and we informed that to dealer . A person visited and said this is broken by you.Since then (two months) we have been following up on this with dealer/customer care/twitter. We need some guidance to take the matter to consumer court, as samsung has cheated us, taken our huge money for broken fridge .No one has reverted from Samsung since then.
Bill date- 23 JUNE
Dealer- M/S kandy oners sales pvt ltd city plaza meerut
Owner - Neha Sharma

I have order Samsung refrigerator from Viveks showroom, Hypercity, Bangalore on 5th September, 2016 and Later it was found that it is a defective piece and I haven't received any refund or exchange for that refrigerator till now. I have been calling them for almost 1 month till now and no action has been taken either by Vivek's showroom or samsung. This is definitely an unethical behaviour and Samsung has to be given great punishment for this unethical behaviour.

To whomsoever concerned,

I have lodged a complaint on 12/09/2-16 concerning the manufacturing defect of the Samsung Microwave Oven we purchased as per the Samsung Service Engineer who visited our place; suggesting replacement or repair my Samsung.

So far no remedial measures have been taken from the concerned, except an email (Once email reply given by "shakshi.[protected]@partner.samsung.com" 15/09/2016 for a complaint made on 12/09/2016) and once called me ([protected]) over phone stating, next day will visit the place regarding the same - please refer the voice of recorded call.

If this is the responsibility of the concerned authority I will be forced to take legal remedies, together with a campaign at my own expense to not trust Samsung electronics any more showcasing the damaged Samsung product as all recorded communications support the cause.

We use several household electronics my our houses from Samsung sorry to say your service is very poor.

To make our side clear, despite saying we needed urgent time bound attention from Samsung regarding the same, as we came for vacation to celebrate ONAM festival your Service was really disgusting.

Please use following phone numbers for communication on priority basis in the order [protected] and [protected].

---
Dr. Abhilash O. Usharraj (Ph.D),
Phone: +91-[protected]

On Thu, Sep 15, 2016 at 6:13 PM, SHAKSHI CHOUDHARY wrote:
Dear Mr. Abhilash,

Greetings of the Day!

This is Shakshi from Customer Experience.

We sincerely regret the inconvenience caused to you on your dealing with Samsung product / Services

This is in reference to your email dated 12/09/2016 regarding your complaint against Samsung Microwave oven; we would like to inform you that, we tried to contact you on available numbers [protected] and [protected] around 3:35pm but were unable to establish a communication.

The provided numbers were ringing.

Also, we would like to request you to confirm us with your convenient time so that we may able to get in touch with you for further discussion on the case.

Moreover, you may also contact us on Shakshi.[protected]@partner.samsung.com

We appreciate your support and patience and assure you of our best services always.

Warm regards,

Shakshi Choudhary

Senior Executive, Customer Experience

Samsung India Electronics Pvt. Ltd

I am using galaxy j7 2015 .. and i am facing display bliking issue during low brightness from last month and during in night hours prior than it i registered a complaint. and received a call from samsung support and they provide me a troubleshooting method but it was not understandable and it didn't work .. its my humble request to you please provide me solution as soon possible.