Samsung India Complaints & Reviews

Mera mobile in warranty hone ke bad bhi mjhe service nhi mili service center wale bolte hai wo bill ko nhi mnte kya aisa hai! Agar aisa hai to main court tak is baat ko lkr jaunga ek costumer k sath maar peet ki gyi ho uska mobile uske samne damage kiya gya ho warranty mein hone k bad bhi service na mile aise product bnne ka kya fayda vvvvv bad service samsung brand

I had samsung j2 mobile which i had submit for reparing as my handset was total dead.
It was submit at ghatkopar east samsung service center.
They were not very helpful
On 1 of july i had submit there and they had not given me any response they just making excuse that there is batter fault or panel fault.
When i collet my mobile phone they had not fixed any screw on that it was open

It has been about 3 months to the complaint made by me to samsung for my refrigerator,
Their service man came and changed the sensor, but the problem remain the same,
Their different engineers visited us about 20 times, tried changing different parts but still were not able to rectify the problem.
Now, as i called head office they also sent another service men... But no solution came out.
Company is not giving any satisfactory answer and i am suffering of buying a branded refrigerator of samsung.

Please help me to sort out the problem as soon as possible.

Thanx

Hi,

I have been reporting my issue related to my refrigerator from past 1 month but still Samsung is unable to resolve my issue. First of all they are not capable of sending service engineers at home and all they give is false assurances right from top management to team working at ground level that service engineer will visit today, tomorrow etc. First service engineer's visit happened nearly after one hour and that too even after lots of follow up, mails and writing to consumer complaints.

Even after service engineers visited three times but still problem remains same.
Request you to please resolve this asap as it becomes difficult to leave office daily because service engineer is going to come but he actually does not come. My issue is escalated to higher management but looks like it has no impact even after escalation.

My phone has got purple and black colours all over the screen which as per service center is due to the display getting damaged.
Though there is no damage to the phone screen.In which case it should be treated under warranty as it is a product malfunction and cause is not due to any product damage from my side.
But the service center has refused to do free of charge.
We buy such expensive top of the line phone available from samsung but neither the product nor the service supports the price that i am paying in looking forward to a specialised product,
I had faced earlier issues with the same set (Of different nature) and samsung could not resolve the issue and replaced the phone. Again i have a different problem. Though i have been using note series since it first started but seems note 5 is the worst of the product in the series.

Somehow it seems note 5 is very unsuccessful and gradually the product quality of samsung has deteriorated although its one of the most expensive phones.
Its better to go for i-phone (Apple) in case we are looking forward for exclusive high end phones as we see hardly any problem with i - phones (Apple)

Dear sir,


Samsung india (Complaint)

Phone not received from service centre
Dear sir,

Myself karan ainani from rajkot (Gujarat).

I have purchased samsung j7 on 9-5-16. And in that i got a fault and mobile battery was not charging and we visit to samsung service centre (Yagnik road service centre, opp kalyan jewellers, rajkot) on 3-7-16...

We have visited more than 15 times, still dint get the phone.

All time they are arrguing and not behaving good and saying your phone will come. Soon.


Also have attached photocopy of samsung mobile phone bill.

Do the needfull asap

Regards
Karam ainani
[protected].

Dear sir,
I have purchase samsung power bank 16800 mh bt about delivery do older and damage also so plz replace and help me. Plz change my power u wiil send me power bank do not work so plz change help me and replace to my power bank 16800 mh brand samsung, price 548 rs. Nd order date is 01 augest 2016 nd delivery date is 08 augest 2016. So plz change my power bank nd help me. Ref no: [protected]
My mobile number :[protected]. My emil id : manolove. [protected]@gmail.Com

I have purchased samsung galaxy note 5 on 21st of december 2015 from lot mobiles, hyderabad.

The handset functioned well initially but for past 2 months it became very sluggish. Off late (Past 2-3 weeks) it started malfunctioning. The handset getting restarted on its own very often, not responding to any commands, touch freezes, opens different applications than selected etc.

I had given it for servicing at samsung authorized service center, in kukatpally, hyderabad. But it was returned to me after 2 days saying that there wasn't a major problem. But i the phone is still functioning erratically.In addition to earlier stated problems, the clarity of communication also reduced drastically and the instrument is not functioning to my satisfaction.

Kindly let me know your authorised service center where i can get thorough checkup, who can diagnose the problem correctly, and fix it. If it can't be fixed, please replace the unit asap as it still under warranty. Using the present instrument is becoming painful with each passing day with so many glitches and erratic performance.

Hope to receive a prompt reply on prudent action.

Regards
Sudha

Hello sir,


I have purchased samsung j7 few month ago but last month the device display

Issue happened.

Omkar electronics - service center.

Escalation no - [protected]

Rajender sharma head india (Neepa reference)

Senior management - neepa (Spoke person)

Respected sir,

I am the customer of samsung india.
Let me tell you the details - the harassment that i have faced from last month.

Last month dated : - 2nd july 2016 - my phone samsung j7 display screen started flickering.

I visited to service center on dated :- 9th july 2016, address - omkar electronics
Samsung authorised service center, vashi, navi mumbai - 400703, india.
So they first taken my phone and tried to open the display and they handled so badly that my new screen protector worth rupees - 400, they have broken the screen protector, when i asked them why you have broken the screen protector they have told its normal and they will not refund my amount. And they told me that they cant avail to resolve my display issue as because they dont have that 'parts'. They need time to repair and they told me to talk with customer care as because they are not able to give me a backup phone, i spoke to customer care the customer care representative told me they will provide backup phone within 10 days and they told me that they will call me - even after 10 days nobody called me for my backup phone. On 11th they told me to submit on there service center - documents - cancelled check, bank statement etc. I have submitted on 12th. On 16th they got the approval for the phone replacement (New phone). And they have clearly mention that they will provide with 10 to 15 days, till today i have not received my new phone or full amount nothing. Yesterday on 8th august i called to samsung customer care and the representative told me that within 15 to 20 days they will provide the solution, i told them why your information and the service center info are not similar and i asked to transfer the call to her senior, now she is telling that she is not able to transfer as no senior is available there, i have again requested and then she transferred to neepa madam - she started telling the same thing and she asked me to take on call with service center team - service team told that they dont have phone to provide to the customer. So when i asked what is your sla (Service level agreement) time to resolve a customer issue. So neepa madam is telling they do not have any such time, they dont have any sla or somthing like that. So i told her to create an escalation ticket - [protected]. And she told that within 24 to 48 hour senior technical team will call me, unfortunately till now nobody called me, today 9th august i again called to customer care and request for the update and again she told that within 2-3 hour they will call, nobody called me. Now request you please refund my full amount back or give me new phone.

I am attaching all the document.

—
Thanks,

Sourav dey

My tv is of samsung colour tv 29". But now, visualizing the lines on 29" samsung colour tv, picture is coming bigger than the original screen is observed in the telivision set. While wnet to the store where we purchased the tv i. E.In proddatur, kadapa district, ap state. They refrred to make a online complaint. Kindly help and resolve the problem. My contact nos:[protected], [protected].

Hello sir,

I had purchased the samsung refrigerator from sargam branch sec 18 noida around 8 months ago. Now the refrigerator is not cooling, i had register an complaint for the same on 4 aug, 2016 so far my issue is not resolved. Due to that log to things in my fridge are getting wasted i have calling and request them to send an engineer every time they say that they are going to send a person today only but since 4 aug not help.

Complaint number: [protected]

My SAMSUNG TV suddenly became soundless.I lodged a complain and the mechanic, after examining, remarked that the speaker and some part were to be replaced.He visibly telephoned somewhere and told that the required parts for this model were not available and he asked whether he could repair with the parts from the market . He did it on our positive gesture. Immediately after that picture vanished.After our repeated follow up the mechanic had the kindness to reappear only to remark that the picture tube is gone probably due to the outsourced parts used and the model is now out dated.. What a nice service!You care ! or you bring nightmare!Why do not you tell us about the longevity of your particular model? Such a big company with fame!! Eh! We the fools only stand to suffer and be exploited Your Customer Care ( nightmare ! ) man telephoned and begged excuse.What do we stand to gain out of that?We cannot call back as the phone they use is probably one way.Are these matters really escalated to the top management?

My tv samsung make smart tv 40" is not working since last 20 days. Your representative have visited my house, after receiving the complaint, and detected that 'power supply unit' has burnt and will be replaced in a day or two.
Ince than nothing has been done till now neither i was informed about the reason of in-action.

Kk sinha
Qr no 80,
Ector 1 c,
Bokaro steel city,
Bokaro jharkhand.
827001

Mob: [protected]
Email: [protected]@gmail.Com

Dear sir,
This is with great regret that i m writing to you. I have recently purchased s7 edge not even a month back and it is constantly having hanging issues. Contacted customer care and no one picks up finally got a reference number of [protected] and they were going to send someone home. No one turned up and we had to go to the gallery where we waited for an hour then they send us back home to take data backup and said software update is required from our end due to some software issues. Post backup i have lost half my important office data apart from which the software update they did has not resolved any issues and the phone is constantly hanging. This is not expected from a 60k phone do u even have any value for money? We are not sitting here to be buying such expensive ohones and face issues like your grand model etc. I want my refund of 60000 back asap else get me a replacement. This company product i am never going to buy again extremely bad customer service and extremely bad product.

Initially i went to samsung service center on july 2nd for j7 display issue, they told that the lcd part is not available and the parts will get in one week and ask me to call after one week. After one week i called to service center and there is no proper update on parts. After few follow ups they asked me to submit the mobile on july 18th. I had submitted the mobile for refund and they told that i will receive the update with in 10days.

But till now i have not received the refund amount and also no proper update on same.

On 7th decemeber, 2015, i bought a samsung mj700f/dd mobile phone through amazon.Com with one year warranty. Last seven month the phone was working fine, on 6th august, 2016 around 9am the screen went black and the display has gone.

Immediately, i approached samsung authorised service centre, 101, haveli arcade, opp suman tower b. H domino's pizza, sector 11, gandhinagar (Samsung registration no. [protected]). The person in the service centre open the phone and informed me that, the display panel has broken and it will not cover under warranty.

I approached the samsung customer care (Ref. [protected]) to resolve this issue. The customer care executive also replied the same and suggested to pay to replace the damaged display panel.

Since the display panel is the internal part of the phone, how can one damage the display panel without damaging the outer cover. I suspect that, the amazon had sold the defective product to me. The samsung is providing worst service to the customer and suck the money from the customer in all the possible way.

We purchased samsung ledtv 2.01.2015. After 3 months or so it got its display damaged. For it was in warranty period the costumer care service got the panel changed without any extra charges. Now from 1 year after changing the panel the display again got damaged even worse than before. We informed them at the samsung costumer care service centre, they responded saying that there is no warranty/gurantee for display panel. They have provided us with faulty led tv piece. We tried calling them 8-10 times they are not taking it seriously and they didn't even reply our email which was send to them on 2.08.2016. We even requested them to help us as soon as possible, they are not taking any action to it. This is the case we will directly go to media if no legal action is taken towards it.

Hello team samsung,

This is to inform you that i bought a cell phone of your company model no - samsung galaxy j7 as on 8/12/2015.
Now 5 days ago suddenly the display of cell were gone automatically.
Than i went to samsung service centre in jaipur but however they said that its a water base problem means water goes inside the cell.
And said that now you have to pay 6000 rs for new display screen
I just wanted to say that when water does not enter in my cell and also my cell is in warranty period and problem suddenly happened so why should i pay them for new display.
Fyi i am sending you my invoice copy
Please solve this problem asap

Waiting for your reply

Dear, sir/mam
Please find the document against my mobile s7 edge


Mobile name - samsung s7 edge 32gb
Imei no[protected]
Complaint no[protected]
Secure gadget no - sgi[protected]
Bar code no : 8549 8696

Vikas batra
[protected]

Hi,

I am using sumsung grand max 16gb which was purchased on[protected]Invoice no jpsd[protected], item code jc281838, order no [protected], suborder no:[protected], imei no: "[protected]").

I was facing an issue with my mobile as it's vibration is not working. So i went to my nearby sumsung customer care i. E in 1st floor hindon complex, vasundhara, ghaziabad 201012 on[protected] as my phone was with in the twelve month guarantee period. I show my phone to the engineer over there for the servicing of my phone but i was shocked as he refuses to check my phone saying that it is not in guarantee period. Then i informed him that my phone is still in gaurantee period, then again he made a excuse by saying that your phone must be thrown by you so it will come under damaged product and we are unable to repair it ;it can only be repaired if you will pay the money to us. I argued with the engineer that my phone is not thrown as there is no sign of damage any where on the phone but even after my repeated argument engineer didnt attended my complain under the guarantee and ask for money to repair and so my complain was remained unresolved.

I am a loyal customer of sumsung mobile for past five years but i was shocked by the incident and wanted the company to look into the matter as it will demotivate/dishearten a loyal customer if he/she is not receiving a satisfying services or is asked for money for services even under the guarantee period. This kind of incident will lead towards switching to another product.

So i request the management to take the issue very seriously and also a revert is expected from your side.


Copy of invoice attached for your reference.