[Resolved]  Samsung India — poor service quality and denial of service by jayanagar service center, bangalore

Address:

Bangalore, Karnataka, 560050

I had given tablet sm-p905 on 8th july vide [protected] at jayanagar center, 27th cross, bangalore for repair and replacement of battery which over time had bulged. At the time of giving my system was otherwise working. Person who took it for service told me that during the removal of old battery, it is possible that display could be damaged. Subsequently i got a call that they managed to get it out without issue and wanted to me to pay advance to get new battery. I paid an advance of rs.3000/- after 15days i got a call that i should come down to collect the tablet. When i went there, i was told that battery replacement has not worked and instead they told me that both display and motherboard have to be replaced. This was not the conversation i had before.in the prior conversation, everything was ok except for battery replacement. So if the service center personnel are so careless to spoil our property given in good faith, how do we trust samsung? They were saying that the item's parts are not available and i have to manage it myself. Having damaged it, they were trying to dump it on me. Thereafter i called samsung customer service number and they asked me to leave the item with the service center itself so that the customer service supervisor will speak to the center to get this resolved. I left this on 22nd july.
I am yet to hear on this. I do not know the status and i would like the item to be returned duly repaired. Even samsung ceo's office supports the service center rather than the customer. Samsung service team wants customers to pay for all the damages caused by them. Every time we get higher amount. I already had paid rs.3000/- earlier for battery replacement advance.
If i do not get a resolution, i shall initiate legal action.