Samsung India Complaints & Reviews

A9 pro is a high ended device but still its not getting nougat update i am waiting since 7 months to upgrade marshmallow to nougat
Everyone knows samsung is greater then other brands but samsung is too far from other brands in upgrading operating system
A9 pro is not even getting security updates
What can i do now
Now im thinking to go with moto or lg
I will wait till end of august then after i am going drop samsung and go with moto or lg.

Dear sir,

I got an issue with my mobile screen and have given my mobile at samsung service center at patamata. They have fixed with a new screen. They charged me for inr 5, 200 on 2nd jun'17.

However, the screen issue repeated again before even 3 months and it is not working.
I visited service center in hyderabad and understood that vijayawada service center team has fixed a deficient screen. Moreover they have cancelled my ticket and not shown in system about the said repair

I had bought this device s7 edge duos from qatar while i was working there.in span of 8 months i had started to encounter same problem such as freezing and restarting by itself. I came back to india for good inorder to rectify the problem with the device. I gave the phone to authorised service center located in my honetown thereafter the problem start to persists come back. Well now i count on my decision of switching apple to samsung

As a customer we expect a lot from you in return. Samsung looking forward to your solution

Dear samsung team,.
This email is in regards to the ac servicing happened in the month of march 15th.ac refiling has been done by the team from samsung.

The ac has been used only for 2months. Recently have switched on the ac now there is no cooling. Post then i have called the samsung team. Now they say have to refill as the gas has been leaked. This has to be taken up by the company as being a customer. This is not be proper serviced and now non of the service team is not reverted now.
The customer service engineer - mohd saber
[protected]
Samsung complain number - [protected].

Hi
Today (27th august 2017 - sunday), hi tech solution refused to accept my faulty mobile around 3.39. And i have been informed by the attendee that service centre is closed by 3.00 pm.

Before coming to service centrei have called them and checked for availability. But they refuse to accept the mobile requested mr to reach them on monday.

Please do the necessary action for degrading samsung brand.

With reference to my repeated service requests from 20/07/2017 service request number [protected] dated 20/072014 second job number for the same issue [protected] dated 03/08/2017 and third job [protected] dated 12/08/2017. Today (On 25/08/2017) again i have received sms and call that states about the repair status of my samsung on 7 mobile with serial number rz8j20wmnga.

Already this issue is with consumer rights cell and i have to inform you that i have filed the case to get replacement for this mobile or for full refund. As per the instruction from consumer rights cell i cannot receive that mobile. So i must need to get replacement or refund only and i am not wants that mobile in the worst condition now.

1) due to your improper handling and substandard service this mobile has got scratches/physical damage can seen including the screen. While submitting the phone i have given the phone with hardened glass screen guard and leather case. (Leather case returned). It must be in the same physical condition while submitted on 20/08/2017.

2) on your previous mail it is mentioned after the last submission of my mobile you people has not done any service on it. That means jumbo electronics is simply cheating me and samsung india ltd.
I have submitted my mobile last time on 10/08/2017 ; 17:52:15 on the same job number of [protected] and on it it is clearly mentioned that 4g lte is not working (Refer the attachment). On 12/08/2017 jumbo electronics has opened a new job with reference number [protected] and mrs, dency informed me that after two days of checking the mobile have issues on 4g lte and proper signal is not getting. Due to this opening a new job.
As per your email message; your people has not done any service after 10/08/2017 ; 17:52:15. Then how you people can promise that the signal issue is cleared. Or it is get cleared automatically?

More over that job has been cancelled by jumbo electronics on 23/08/2016. Without informing me.

From 20/08/2017 to 25/08/2017; during 37 days i have visited 8 times on your service center to get clear the same issue and again you people are calling and trying to make me fool with fake repair status. So i cannot suffer this mental torture any more. You people are forcing me for further legal actions. I must need replacement or refund only. I cannot compromise with your foul plays.

Mene dinak 25.06.2017 ko ek samsung mobile model gt-313 khandelwal gallery aonla distt bareilly up s 1990. Price m karida tha. Mobile khiride hue lagbhag 2 maha ka samay bita h mobile k paid va colour kharab ho gaya h mere duwara mobile ki shikayat khandelwal gallery aonla s ki to unhone kaha ishme hum kuch nhi kr sakte jo kuch bhi shikayat h samsung company ko bolo jabki humara mobile abhi gurrante pereiod m h kisi bhi tarike ki kharabi ane par company ko mobile vadal kar dena ushke jimmedari hai. Ata apse piratna h ki shighrh s shighrh mobile ko dikhawa kar vadal vaya jaye agar kisi pirakar ki koi karaye vahi apke dwara nhi ki jati hai to mai ish pirkaran ko upbhokkata from k samaksh pirustut krunga jiske harcha kharcha ki jimmedari company ki hogi.
M. S qureshi. Moh ganj qureshiyan aonla bareilly up 243301
Mobile no [protected] bill 1597 purchaseing date 25.06.2017

I have purchase samsang s7eadge from
Dubai 27/12/17
I usage 4 month after screen light aumatic off and on i think some small problem but some time suddenly my hand out phone back side glass crack phone also working 2 days but screen not reflect any no so i go samsang gelearry goregaon west 1 girl in counter she see my phone and saying me rs177 charges i saying ok she saying again not reflect any no total cost 18000
Wich tipe international warranty i not under stand very big brand and my phone value about 53000 she said me repair cost in 18000 why billing and box also print international warranty
Plz send me help
Send some big samsang ceo and officer mail id and cell no i want talk direct
Balu jain
[protected]

Dear sir/madam,
This is to bring to your kind notice that :

I purchased samsung a7 during the month of september 2016. Last week i had a complaint with my phone for the display problem. My husband took the phone to the nearby service centre in indiranagar and they told the display is broken. After checking the phone they told it will cost around 5k, we requested for discount because of our financial condition and they told they will try. They checked the phone and sent us a report (Attached for your kind reference).

Again i received a call from the showroom on 19.08.2017 that the charging port is gone and i have to pay nearly 10k. I don't understand what did the service centre team do while checking. If there was a problem with the port then why they sent a wrong report. And more over my phone was charging well even when the display was not function. The touch screen functions on the top and back buttons were working fine.

My brother works for the law, i have discussed with him clearly about the issue and understood that the team is trying to loot us just because i have a phone that costs 30k. But i would like to tell them that i am still paying emi for the phone.

Also, i would like to bring to your kind information that the indiranagar team is trying to spoil your brand, their attitude is so bad towards the customer. This is not only my opinion but my known people as well as the customers waiting at the centre. Their rude behaviour and anger is like we are spoiling their valuable time of chit chatting. We get irritated because our phone is in problem but your team instead of convincing shouts and screams at us for giving an explanation, when we ask them to transfer the call, they tell the manager is busy, laughing between each other, the next second gone out, and ends up telling talk to me other wise disconnects the call.

Is this the way you treat your customer, i and few of my family members use samsung phone from quite a long time, i never thought this is how it is.in fact last december all of a sudden smoke started coming out of the charging point, i was at kerala and they serviced my phone for free of cost. I never updated on my social media that samsung phone is burning because i thought its an electronic item and this happens and i trusted. Now this is intolerable, the team is trying to loot us and play around with our money, is it because of any commission they get for charging us more.

The team has insulted my husband very badly and he is come to a point where he is calling all his friends and updating this and shouting at me that he will go to any showroom he finds everyday and tell people about the service. Because of your team people think the brand is at stake.

I am ready to pay certain amount for the damage but not for all this for which i am not responsible. And if this repeats i will go to any extent even take the law for help for talking so rudely to my husband. If you cant help me then i dont need your phone too, and i will ensure none in my circle opt for this kind of phone where customers problems are not sorted out but are being treated badly and charging money even for that.

I hope atleast this will help us sort the problem and support us. End of the day we are your customers who buy phone on your trust. Even after hearing a lot of complaints i took this phone because of my trust on the brand. I hope it will not go waste. Looking forward for your kind support on the same.

Thanking you,
Anusuya r
[protected]

My phone stopped to charge today
The service center claimed that motherbord would have to be repaired
These are blooldy false statements and my warranty period is also left (3months are still due).
I want it to be repaired as soon as possible or provide me claim for that
Ashamed of samsung services and its device as well
The customer center also talked very badly to us. They abused us as well
I want an immediate decision

I have puchased smart samsung tv 48 inchs with no ua48h6800arlxl-panal on 02/10/2014. But since 3 weeks my tv display is not working. I have lodged complaint through samsung toll free number and a man from samsung service center tirupati came and said that some t-board problem and he will rectify with in 6 days. Now already 20 days over but no body responding not even lifting my phone and even i made complaint to senior manager of service even he is not responding. Samsung is most worst company regarding service. While promoting they will say that service center is at our doorstep now they are not even supporting us and cheating us

T narendra prasad
Ph [protected]

I have samsung galaxy j7 prime.
It was having problem in screen so i submited my smartphone to service center. I submited on 22/08/2017 on 23/08/2017 i recieved sms from comapany that your phone has been repaired when i visited there they told me the the phone has been not repaired yet. Then when i got my phone back it was having same problem of screen again. So i again submited the phone on 25/08/2017 they told me that it will be done soon. I have called service center twice but they are not replying properly. I called in comapny for this they told me u will get an call back from higger officer but still i did'nt get call. This company is totally fulling me please help..

Respected sir, we bought a samsung refregerator model number : rt26fajsalx/tl, 3 years before.. Now its not running... We complained in the showroom where we bought. One guy came and checked our refregerator... Then told that he will bring some board and check it again... And he left... Till now he didn'e come... We called him again but he said nw that he still didn;t receive that board to check... So many things n vegetables getting spoil without refregeratoe... So kindly do me a favour

Our mob no : +[protected]
Email id : [protected]@gmail.com

Sir
I have purchased samsung j7 mobile.
And i want to connect display to my onida android smart tv. But no cast screen connected.
I told my problem to onida service centre and they told me that this is samsung mobile software problem.
Please solve my problem, how i connect my j7 mobile to android mirror screen or mirast screen?
Thanks
My name - prasad tare
Mob no - [protected]
E mail - [protected]@gmail.com

Horrible service at customer service centre at durgapur west bengal. Staffs are so rude and adament. I have visited the service centre to repair one of my phone but the executive replied they have power issue (Though the fan near him was working) and to come after 5 pm. I have informed him it is not possible for me to come at that time as i was going out of station and requested to accept the phone for repairing with a manual challan in the absence of an online challan. But he rudely replied that he cannot do so and to make a complaint to the customer care. He was very much adament. I have called the customer care and some mr onkar has received the call. I informed him about my problem. But after speaking with the service executive of durgapur he provided me the same solution that to come after 5 pm and he had no other solution with him. It was felt that he was helpless to help me and when i told him for any alternative solution he disconnected the line in the middle ofthe conversation.
Is the service quality of a renowned brand like samsung. If repairing can be accepted only with online challan then why there is not any alternative power backup solution. And if there no other alternative power back up solution then why repairing cannot be accepted with manual challan.
Also proper training required for staffs that how to behave with customers.
Very much disappointed with your service.
Thanks
Sudip chatterjee
[protected]
[protected]@gmail.com.

I bought samsung ref - rt2735tnbbl on 23-12-12 from vijay sales. Just after 4.5 years, ref stopped cooling and i raised a complaint on 9/8/17 with compliant no. [protected]. My ref - compressor is still under warranty period. I tried complaining to vijay sales but they are also pathetic and once the product, they are not ready to support customers.

No solution found by samsung and their service provider - f1 solution.
Firstly, they took many days to arrange a home visit after repeated calls at samsung customer care and reason was lack of service kits / gas cylinder availability in gurgaon which is in ncr region and not a remote village.

Samsung started investigating the problem on 12/8, wasted so many days but could not find single cause of gas leakage and no cooling. We have been suffering in summer without fridge with no help / support from samsung as they offer delayed and pathetic service with incompetent staff, now they asking us to just pay money and get a new gas filed up and leave it to god and forgot about leakage as it is electronic product.

Without finding gas leakage, service engineer mentioned that this defect is very very rare, 1 in thousand type which could be a manufacturing defect, samsung is not taking any responsibility of faulty product, no feedback calls received from customer care, no tat for closing complaints, no buyback policy for faulty product.

Samsung engineers are not interested in finding root cause problem and asking to spend more without any guarantee and warranty, i have not heard of any fridge becoming useless in 4 years except samsung and will not buy any samsung product in future.

I prebooked samsung s8 plus mobile on 23rd april 2017 and bought my mobile on 3rd may 2017, as per samsung promises prebooking customers will be getting wireless chargers and tumi back cover which we can redeem from mygalaxy app, but still now i cant able to redeem i did lots of follow up with the samsung customer care and from the place i bought i got reply i am not eligible to get the wireless charger but no other reasons given.
I would like to know why keeping false promises which company cant keep up and also i want to escalate this issue to higher persons.

Prabhu m
+91 [protected]

#samsungtv #samsungelectronics : the #worst aftersales services india!

Samsung!!! A gr8 love i had samsung has finally turned out to be my frustration! Story behind this is:
1) i purchased samsung led smart tv at 55000 and life of tv was just 3years🙁.
From 3rd year my tv has started restarting continuously and it never worked continously more than an hour.
I called the worst customer service of india that is samsung for the same. They are like we do it and we have best service centers in india.
But they are the worst service center guys i evers seen.

On the 1st visit a year ago they told its mother board problem. Later my tv started working for 6months each day it turns only when it wants to poweron. Tthey charged 600! For saying some
Stupid response for the same.

A year later problem even got severe. Finally again i called #worst #samsungofficialservice. I called multiple times what i[censored]r guy is not professional and you say it's mother board issue and if it is really not!
#samsungservice answer for this sir we do it and ensure that we give correct quote for the repair. They came and charged 8650 for the same.

After #worst #samsungservice tv problem even got worsen with new mother board. With my old motherboard i was able to see tv atleast 1hour day. With new my tv started rebooting even more.

After charging8650rupees #worst #samsungofficial guy has told sir now i am checking power supply, initially when i told to check power supply his answer was its good but now i see its not working should i make some basic solter and make it work.
A fellow #serviceguy who does not even know how to use a #multimeter has blasted and broken the ic in #powersupply. His stupid answer is
Motherboard was gone initially so i need to order powersupply costing around 6000.

My question was can u confirm my tv works after changing powersupply his answer is i need to check.
Currently he changed #motherboard #8650 and asking for 6000 for powersupply. After his fault and he has broken the half working tv completely.

I have the proof for the same. Such a stupid product how can every #indian can buy.

Good morning sir/madam
I really hard to say this, i lost my samsung galaxy a8 which cost r. S. 28, 000 on 15th july 2017 in tirupathi. I complaint in police station but they didn't take any steps till now. I really disappointed. Even i on that option 'find my mobile' but there is no use.

I called that person who stole my mobile and he responded that 'i won't give your mobile' like that

I kindly request you that please help me to find my mobile, i have more confidence on samsung customer service please help me

Thank you

Hi,
I made a complaint on 23 aug 17 for my refrigerator but after lot of follow up no one came to resolve the issue. I made many calls in customer care and he assured me every time persons will come by today and issue will resolve. But nobody come to resolve the issue. There is no coordination between customer care and technical team and interesting point is customer care never share escalation matrix to escalate the issue. I wonder, is top level executives knows how much customer in pain and and need to to the issue. Like other company samsung should make escalation matrix and make customer satisfied. Please don't make customer fool else one day samsung have to pay price with this issue.