Samsung India Complaints & Reviews

Address: 492013

We have purchased smartphone Samsung J7 bearing Serial number [protected], on 03.12.2015, sales order number R#013#2 from Reliance store, Raipur.

But unfortunately in Jan 2016, the display of this device got damaged, and when we approached to both service centres both denied, and expressed their inability to replace the display unit, even we are ready to pay in advance.

Please take appropriate action and help for repairing of the said device.

Samsung India customer support has been notified about the posted complaint.

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Reliance Digital Customer Care

from Noida, Uttar Pradesh

Aug 6, 2016

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact details at http://bit.ly/RDCustomerCare for us to assist you.

At Your Service,
Reliance Digital

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Address: 121004

Dear Sir/Madam maine samsung ka mobile Guru Music liya hai or abhi 6 month bhi nahi huye hain but ab uska headphone kaam nahi kar raha hai.
Mai sector 16 faridabad samsung costomer sarvice me headphone chang karne gaya tha but Maine wo phone bhai ko diya hua hai jis kaarn m phone nahi laa paya.
Or unhone mera headphone chang nahi kiya.
Pllz isko chang karayen.
Thank you.
My contact no.[protected]
[protected]@gmail.com

+1 photos

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 9, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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Address: Kolkata, West Bengal, 700047

Sir,
I have a Samsung Microwave Model no. CE73JD Tripple Distribution System (Samsung Combi)
The start bottom of the microwave is not functioning. I Telephoned to service centre of microwave several times but no reply received so far. I dout understand why this type of non attending our complain is happening. Hence please provide us the required phone/mobile no of the concerned service persons for our contact and get the service.
Please do the needful at the earliest.
Yours faithfully,
Moumita Ghosh
Mob: [protected]/[protected]
E-mail: [protected]@yahoo.com

Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 8, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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Address: Meerut, Uttar Pradesh, 91

Website: www.samsung.com/in/info/contactus.html

Dear team,

I purchased a samsung galaxy j-7 mobile from m/s emotions gallery, meerut on 14/06/16 by paying rs. 14300/-

I was using the mobile till yesterday[protected]. Yesterday at around 6 pm phone suddenly got switched off and i was unable to restart. I checked samsung website and found below authorised service center address
Samsung service center, metro plaza, meerut.
They had refused to repair it and ask for rs. 6000/- as a charges for replacement of display.

Mob. [protected]

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Address: Thoothukudi, Tamil Nadu, 628002

Paid sum of rs.9000 as advance for the below product on 30.07.2016
Till now the show room not able to confirm receipt of the display

Order detail : 1 no pink colour display @ rs.9881

Samsung note 4
Imei no: 355306/06/748725/8
Model : sm-n910g
Ssn: n910ggsm4
Fccid: a3lsmn910g
S/n: r58fb1ljvja

Alpha electronics contact number[protected] and [protected]
Email: alphaelectronics. [protected]@gmail.Com;

Fyi and advise

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 8, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd

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Address: Bhopal, Madhya Pradesh, 462001

Website: Samsung

I have buyied samsung galaxy note 5 on 22/4/16.
From 3 weeks, in its display liquid is apperaing on the display.
When i have gone to samsung service center they have you have pressed the display very hardly and you have to pay 10800 for display change.
There is no physical damage from outside not a single scratch on a phone.
It is internal problem in the phone.
I have seen two more customer with same problem in the service centre.
I want that my phone should be repaired for free as its in warranty and its a internal issue.
I have attached all the proof.

+4 photos

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 9, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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meetparag83

from Nashik, Maharashtra

Aug 13, 2016

I am facing the same issue at the same exact spot,
This can't be coincidence.
Please check i have reported the complaint here but no response from Samsung yet.

http://www.consumercomplaints.in/samsung-india-samsung-galaxy-note-5-display-iss...⇄

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Address: 500032

Website: www.samsung.com

Dear Team,

I Purchased a Samsung Galaxy J-7 Mobile from M/s Pai International, Lingampally Hyderabad on 11/05/16 by paying Rs. 14300/- Bill No. MADH-802 on[protected]

I was using the mobile till Yesterday[protected]. Yesterday at around 4 PM phone suddenly got switched off and I was unable to restart. I checked Samsung Website and found below authorised service center address
R-Logic Technology Services, Plot No. 40-43 & 54-57, Jyothi Elegance, Below Utsav Restaurant, Phase -3, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081, Tele: Plot No. 40-43 & 54-57, Jyothi Elegance, Below Utsav Restaurant, Phase -3, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081

Today I visited this Service station at 1 PM and I was given a token of 92. Waited around 2 hrs for my turn. Though there are 12 work stations found workers only on 3 seats may be cost cutting. Got my no at around 4 PM. I explained this issue and what I heard was unbelievable. The guy told me that battery got damaged. When I inquired how ? as I purchased 2 months back and am using this for calling only that too very minimal. What he told was company stopped the production of this type battery so they don’t have in stock and will not be available. He suggested to return my mobile along with Bill, warranty card, One ID proof, and a cancelled a cheque they will initiate refund for the money I paid for the phone. When I inquired is there any issue with phone or is the issue with battery not received any revert. I requested for a complaint No after so much discussion with 2-3 people he told me to give the phone and will get the battery get replaced within10 days. Don’t know within that 10 min Samsung decided to manufacture that battery again. Seems they have the stock don’t want to give free… Is this the warranty you offer to customer ??. I not agreed to hand over my phone. After so much argument filled one PO form and was not ready hand over the a copy of the same to customer who filled the details. Given PO no. or written in sheet of paper as PQ[protected], also written on the paper some bill no. [protected]

My fate I decided to buy a SamSung phone…. and trusted your warranty card… and your so called authorized service station.

Renjith [protected]

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Address: 600059

Website: Samsung.com

Hello.

I'm arun

I've purchased s7 edge

My model number : s7 edge... Black onyx... G935fd
Imei : 357327/07/020749/9

Sn : rz8h30g10yd

Complaint no in samsung database : [protected]

Actual complaint:

I bought this device on mar 18 (Pre booked) and was very happy with my
Purchase... Phone was working well for first three months and during this
Time phone got wet in rain several times but nothing happened at that
Time... It was working flawlessly as it suppose to be... One day i dropped
My phone by mistake and my screen broken : (And i took the device to
Ervice centre they said warranty is void... You can get new screen replaced
Only by paying it.. And i was like... I can't live with broken screen (A
Beautiful device with screen broken will be not nice to use.. And the fault
Is on my side) so i paid 15, 454inr... While they gave the phone to me they
Handled it with phone case... So i didn't check the backside of s7 edge and
Tested only this *#0*# and i was using the device for nearly 2 weeks one
Day again phone got wet in rain and on the next day phone was not turning
On.. When i took it to service center they told water logged... I have to pay
32000 again... And while i was investigating i came to know that backside
Of the device is not closed properly... Whenever i long press it the
Backside opens just like that where it was never ever happened before
Creen was broken... This is due to engineers fault in the last stage of
Creen replacement process... I don't understand how someone can be so
Careless while servicing the latest flagship phone... And putting the blame
On me... Latest samsung flagship phones are sealed and can't be opened by
Anyone other than samsung techies.. Then how could the backside of s7 edge
Opens? Screen was broken that was my fault so i paid... But this is not my
Fault... How i can be held responsible for samsung engineer's mistake and
They keep asking me to pay... And i didn't born with silver spoon... I
Bought this great mobile by working hard for several months, money which i
Actually saved... This is my 1st 50k+ phone... And its very sad that this is
Dead... Totally i spend 72k and now if i pay 32 k+ it will be like i've
Pended 1 lakh for a mobile... Perhaps 72k is easy for samsung company
Team to earn but not for normal people like me... I know the value of each
And every single rupees... If its decided that they won't fix my
Device... They should definitely answer for my 72k loss... Seriously i
Can't afford 32k for just fixing a mobile... Oh wait.. Not only me no one
Will ever pay it... They will just buy a new mobile with that money also
Fault is not on my side.. I can't be held responsible for engineer's
Mistake.. I've my phone bill original copy, screen replacement bill... Which
Is total cost of 56, 900 + 15, 454 = 72, 354 rs... Also i've photographs of
Backside being not closed properly... I've submitted the phone in service
Centre

Information about service centre and bill proof

Asc name : techno care
Address : no 109 a, 1st floor, svs complex siva shanmugam road,, west
Tambaram 600045
Phone no[protected]

Invoice no : [protected]

Invoice date :[protected]

Model g93gfzkuns

Claim no :[protected]

After several arguments... On (01/08/2016) i was informed that i will
Receive a call from head office by a supervisor in chennai.

But call never arrives, whenever i contact them they say you will get a call today, but call never arrives.

Dear sir

I worked very hard to earn that money... They are not even responding to my
Calls.. Whenever i contact center they say wait for a call from head
Office... But call never arrives... Just investigate when was this complaint
Filed in samsung database... Still they are not fixing it... Please ask them
To fix my device or refund my money... Thank you so much.

Aug 11, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 11, 2016

Updated by Arun57 finally got updat from Revathi, my issue has fixed

Thank you Samsung

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A

Arun57

from Chennai, Tamil Nadu

Aug 8, 2016

Samsung team

Please dont leave this message in this site too, You reply it everywwhere ...i think most of the replies are from bot ?

We sincerely regret for the inconvenience caused to you.

we would like to inform you that your concern already has been highlighted to our higher escalation team and you will be contacted shortly by them for further discussion. We seek your patience and valuable support in order to serve you at the earliest.

For any further assistance, please contact us with email or you may contact on our Samsung customer care at[protected] or[protected].

It is our goal to provide you the best services always.

Reference number is: [protected]

PLEASE REPLY SOMETHING DIFFERENT.

i've waited for MORE THAN 2 MONTHS

STILL REVATHI(HEAD OFFICE DECISION MAKING TEAM FACULTY) NOT RESPONDING TO MY COMPLAINTS

AND SHE IS NOT INTERESTED IN CLOSING THIS COMPLAINT..

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 9, 2016

Verified Support

+1

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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Arun57's [Complaint's author] reply, Aug 9, 2016

i have waited for 2 months.

i understand that samsung is greedy money minded service center

money thats what you want right ?

i will pay the money...mind fixing it?

its unbelievable that you behave in this way...

While new phones arrives india...please unbox the mobile remove the crap warranty card...and then start selling mobiles

NO Warranty, No free service...If you dont have money, please dont visit service center just throw it

Samsung phones are the best phones...no doubts...

i wish you will get a name like you have good service center

Please try to get out of the most complained companies...Its real shame for SAMSUNG Company

Please check the complaint and tell much how much you need to fix my phone

i will pay that money in nearby service

just give back my phone

Arun57's [Complaint's author] reply, Aug 11, 2016

finally got update from Revathi, my issue has fixed

Thank you Samsung

A

Arun57

from Chennai, Tamil Nadu

Aug 9, 2016

i have waited for 2 months.

Reply

Arun57's [Complaint's author] reply, Aug 9, 2016

i understand that samsung is greedy money minded service center

money thats what you want right ?

i will pay the money...mind fixing it?

its unbelievable that you behave in this way...

While new phones arrives india...please unbox the mobile remove the crap warranty card...and then start selling mobiles

NO Warranty, No free service...If you dont have money, please dont visit service center just throw it

Samsung phones are the best phones...no doubts...

i wish you will get a name like you have good service center

Please try to get out of the most complained companies...Its real shame for SAMSUNG Company

Please check the complaint and tell much how much you need to fix my phone

i will pay that money in nearby service

just give back my phone.

A

aswinmanohar04

from Mumbai, Maharashtra

Feb 7, 2017

Dear Samsung

I bought a Samsung Galaxy S7 edge smartphone worth Rs. 55, 900/- from your authorized sales center and took APPS DAILY INSURANCE amounting to Rs. 4, 999/- on the same date. The insurance was registered to my name by one of your sales center representative. After that, I came across a situation where the screen of my handset was cracked and I claimed insurance. I paid 5% of the price of the phone (i.e. Rs. 2795/-) as their insurance fee. Apps Daily serviced my phone and returned it on time.

A month later, my handset encountered a software issue and I gave the same for repair at your authorized service center. They said that my handset underwent a water damage and that it cannot be covered under warranty. Upon detailed investigation, one of your fellow men informed me that a magnetic tape, which protected the phone from water damage, was missing while they opened the phone. I asked him for a written explanation from their part detailing this issue and I escalated the issue to your head office. As my complaint was found to be genuine, your people repaired my phone free of cost. This marked my lack of trust on Apps daily insurance. Even though Apps daily insurance is responsible for this issue, it indirectly points out to your improper handling as Apps daily gave my phone for service at one of your authorized service center.

Now recently, I endured an accident and my phone screen had a crack again. I claimed for the insurance immediately and they asked me to submit my phone along with necessary documents. They also said that the amount to be paid to claim insurance has now increased from 5% to 6% of the price of the phone (i.e. Rs. 3354/-). As informed, I handed over the handset with the required documents & said amount. They mailed me on January 2nd, 2017 that they received my handset and is at one of your service centers for further repair. As per their policy, they were responsible to return my phone repaired within 21 working days or refund the amount for repair. As the time specified by them for repair had finished, I called them and they asked me to wait till 03.02.2017 (Friday). But the extended time which they asked also finished and I am afraid about my handset.

I have had a lot of trouble without my handset. I provide private tuition on music and academics and a lot many people call me for the same. I also learn by watching online sessions on music and academics. The delay in returning the handset has cost me so much money as I am not able to watch videos online. This has affected my learning process and I now find mysel[censored]ncomfortable without updating my knowledge on the same. All my contacts were synced to this handset and I now don’t have access to my contacts, which has affected me in a number of ways. I am not able to identify whom all are contacting me. I am also afraid that the delay in response from apps daily insurance might be due to unprofessional handling of my phone which could have led to additional damage caused from their part.

I bought your flagship phone hoping that I would get proper service. But, the delay caused from your side is extremely disappointing. I had a belief that Samsung will treat my concerns well. But, based on this experience, how can I suggest my friends on your upcoming phones.

Hence, I humbly request you to consider my issue and kindly initiate necessary action on the same.

Considering my previous experience on your improper service, and the reason stated above regarding my concern about the unprofessional handling of the handset due to the delay caused, I request you for replacing my defecting handset with a band new Samsung galaxy s7 edge handset. A reputed company like yours should consider the mental agony and pain I endured due to the absence of my handset. I invested a lot of money in this hoping for a luxury experience. Hence, I demand a replacement to clear my lack of trust in your service and have future business with your products.

Copy of the job sheet given from Apps daily has been enclosed herewith for your reference and further action.

Thanking you

Yours faithfully

Aswin T M
Contact No:[protected]
Mail ID: [protected]@gmail.com

Samsung delay / not providing services - Comment #2654901 - Image #0

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Address: New Delhi, Delhi, 110018

Hi,
I have bought samsung s6 on 4 march 2016
On 1 august 2016 suddenly saw pink dots on the upper side of screen. I went to samsung service centre in janak puri delhi and they said to contact customer care as they say if they change the display, the current display can be broken and they don't take any responsibility and if the display gets broken i need to pay them around 12000/-
I called customer care they are suggesting me to visit service centre again and when i go to service centre they suggest me the same things.
Amsung is not helping me any any of the above matter.
The device is still under warranty and the device scratch - less as i have protected it with screen guards and cover from the very first day of my purchase.
I will soon be sue samsung in lok adalat if i dont get any response as i am already harassed by the service centre and the customer support of samsung
Arpit sethi
I have not yet attched pics
[protected]
[protected]

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Website: Samsung mobile store Harjeet bros, Dharampura bazar patiala

Hello sir
10 days before i purchased samsung j7 gold from Samsung mobile store Harjeet bros, Dharampura bazar patiala, there is problem in my phone, it gets switched off automatically even battery is fully charged and it dnt get on without plugged in to charging. I called that dealer regarding my problem and he replied very rudely that it is not his responsibility. what should i do.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 5, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd

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Address: Kolkata, West Bengal

I Atandra Pal, purchased Samsung D/DOOR refrigerator as on 25/05/2014. I had already lodged a complaint ( [protected]). Your service authority did not support me. I am suffering this problem from 03/08/2016 to till date. Cooling portion of the refrigatarator is totally stopped. Your services engineer named SAIFUDDIN ( ph.-[protected])in our Burdwan region had come and recognized the problem and assure me to overcome the problem in next day, i.e on Friday (05/08/2016) within 4:00 p.m. But on 05/08/2016 at 3:45 p.m. when I want to know from him that would he come as per his assurance? Then his answer on telephone was irritating. I asked him had you got the matter seriously - it is very urgent. Then he casually said he had no authority to answer my question. He said he had not got the spare parts. For this, he could not attend me. But on 04/08/2016, when he first visited at my home, by telephone he was confirmed about the spare parts and that basis he assured myself to solve the problem at next day, i.e, 05/08/2016. I already paid the service charges of Rs.- 340/- .As on 06/08/2016 at 1:40 p.m. when I again call him for confirmation of his visit, now he told me he had not got the spare parts in his hand because of some transportation problem. In this hazard situation what can I do? Is it my fault to purchase the product of your reputed company? The refrigerator carrying essential medicine of my father. I think, I will get the proper justice from your end.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 8, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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Address: New Delhi, Delhi, 110018

Hi,
I have purchase a samsung metro smb313e handset on july 28, 2016, but it rebooting after inserting the SIM. I have contact to retailer and he suggest to contact samsung service centre.
The service centre give me DO letter for exchanging the old set with new.

After exchanging the handset the new phone have same problem.

what to do?
I donot want to go samsung workshop again and again

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 5, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd

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Address: Chandigarh, Punjab, 160055

Respcted Sir,
I am a regular user of Samsung Mobile hansets nd my family and close friends are also using Samsung. I am a very satisfied customer of Samsung products. I always recommend my near and dears to go for Samsung products as your products are worth full to cost.
But this time I faced a problem. I bought again a new hansdet Samsung A8 in February 2016 from authorised store. Approx some 10 days before My screen gets off. I visited samsung care, they said after inspection my screen is broke although it wasn't showing before and after i give handset to customer care. I told them how it is possible, no sufficient answer was given. As i hv to cure my set, I give them for repair. They charged Rs. 8000/-. I requested customer care on phone to waive charges as the is in guarantee and may be during search of fault screen get damaged. But they put all blame on me.
so I request you to kindly waive the charges. My request is on the basis of belief on SAMSUNG. Hope You will do better justice.
with Greetings,
Sukhpreet Singh.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 5, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd

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Dear Team

I given my Mobile Device Samsung J7 at service centre ( F1 Info Solution &
Services P Ltd) on 26-7-16. Till today i didn't get any resolution, I am a
customer of Samsung from Last 3 to 4 year.

I am using this device for my corporate purpose, I am not able to buy new
phone due to your executive feedback. As they told me Spare parts not
available in Samsung.

So Samsung will refund my amt or they will provide me device as per
availability. I follow them on regular basis but no body responding me and
still my problem not resolved.

My job, My work suffer a lot. However Please get resolved it. As per
Samsung policy in 7 working day, I supposed to get resolved.

I will be great full for that.

Samsung India customer support has been notified about the posted complaint.

Jul 30, 2016

Ranjit Singh Yadav's response My refrigerator don't work Pl solve my problem

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R

Ranjit Singh Yadav

from Pune, Maharashtra

Aug 5, 2016

My refrigerator don't work Pl solve my problem. I submitted complent 12th July but don't respond to solve my problem please note that my request and solved my problem. Thanks

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 5, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd

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Address: Faridabad, Haryana, 121003

I bought Samsung dishwasher after 2 months of purchase door started giving noise, washing also not good quality, stainless steel inside machine got spoiled even after 1 week after purchase /, changed color to greenish & pinkish color. I call to customer care they send me an engg. Sadiq which just put facial cream inside the door telling that everything will be O.K. but after 2 days it again started giving noise, i ask to customer care that dont want that same engg. they make me confirm that someone senior technician will call & attend you, but every time i got call or massage from Sadiq. The problems are:
1. inside door color and full inside body changed color. (photos and videos attached).
2. door voice - creaks (strong squeak) (video and sound recording attached)
3. motor voice (sound recording attached)
3. gap on door and indentation . (photo and video attached)
4. washing quality really bad (video attached).
5. laundry detergent remains in the tank if add to max label as indicated.
6. Racks & inner boxes are also different than shown in samsung site.
7. upper nozzle small. On official Samsung /in site showing big upped nozzle that same size with 2 others nozzles.
I demand to replace the machine since having so much of problems but that engg. clearly told me that i wl not allow you to replace it somebody from Samsung came & take the machine for repair, they told that they will check it after repairing by cleaning there utensils used by office staff. But i dont want the defected piece that got spoiled after 2 months of purchase. And also the manufacturing of machine was 2 years early means machine got so many dust just lying in store.
Machine is still in service center for about 2 months
Please replace this machine with quality product or refund money...

videos:
https://youtu.be/NoY5NTnxkvo
https://youtu.be/wOqG2blxDcw
https://youtu.be/M5VbpSy-lSw
https://youtu.be/pMocyuWvjqw

motor and door sounds:
https://drive.google.com/open?id=0BwmPgdCgq_5oSmd5c3pYUUVwQUk
https://drive.google.com/open?id=0BwmPgdCgq_5oaUNiVmZLVkhILVE

photos:
https://goo.gl/photos/e2BPxHeLoUJeuf9E8

registered complains since 3 days after buying: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], the majority is still not closed, and no one even called.
really disjointed with Samsung service, just a horrible experience

Samsung India customer support has been notified about the posted complaint.

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Address: Raigad, Maharashtra, 410203

Hello sir,

As I had registered the complaint regarding cooling problem of my refrigerator on the samsung official website after which I was provided the local service provider for the same. The service provider was ADVIKA SERVICES, Sector- 5, Koperkhairane, Navi Mumbai, the service engineer called Mahendra had visited on 26/07/2016 and just rectified the issue in refrigerator and orally reverted that the thermostat is to be replaced and cannot be replaced now as if it has to get after booking by the service center and before which the cost of material will be provided by the service center to us soon as the service engineer will report in service center and had charged 350/-. As the days passed it was about a week there was no reply or any kind of revert to us from the service center, as if the consumer has no value of response. After a week when we had asked for the related part quotation from the service center they informed that the respective person is not available to provide information, the part may be cost nearby rupees 600/- and was informed to caomorrow, when i asked to sent the estimated price of part by mail the person asked to call tomorrow and after several request had taken my mail id. There after on other day as we had again called for the same the respective person named as Sandhya yadav reverted that the cost of the part is Rs.656 and had been booked for us, after which we had asked that we haven't got any mail from the service center for quotation and how the material without asking to the consumer was booked by the service center? the revert answer by Miss. Yadav in aggressive language was that the service center does not provide mail or written service for such small price materials and its enough that at first time the center had provided the receipt of first visit and will not provide quotation for the material. I want to know that -
- is this kind of behaviour by the samsung service provider is right towards the customer?
- is it the way samsung service dealers deals with the customers?
- is samsung service center do not provide quotation for low price of the material ?
- do the samsung service center do not provide the bills for the materials having less price?
- Is the revert appropriate for the customer?

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 5, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd

Reply

P

pratikmishra

from Igatpuri, Maharashtra

Aug 5, 2016

Dear Sir,
The information provided to us by the customer care is as -

Service engineer - Mahendra
Contact - [protected]
Service request number - [protected].

For latest update sir today the engineer named Rahim ( [protected] ) had came with the part and had installed the thermostat but on our request had not provided the separate bill of the material and added the same on the previous bill.

Reply

P

pratikmishra

from Igatpuri, Maharashtra

Aug 7, 2016

Dear Sir,
No response from your side regarding the issue.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 8, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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pratikmishra's [Complaint's author] reply, Aug 31, 2016

Dear sir,

No response from your side regarding the issue, your silence seems to be no use of the consumer complaint services.

P

pratikmishra

from Igatpuri, Maharashtra

Aug 8, 2016

Dear Sir,

Thank You for your revert and hope so the issue will solve soon by your team.

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Address: Nellore, Andhra Pradesh, 524004

I had bought Samsung smart 40 inch LED TV in 2014 and since then every year the LED panel failed twice, once in 2015 and second just couple of days before and in two instance it is exactly exactly after the warranty period is expired??? This is really annoying, in first instance i had paid some 15-20K and now the estimation is 27K, what the hell is this? TV which i bought for 60K is now costing me 1 lakh???? is this a new kind of income generating technique for samsung if so it is so cheap.
Pls guide me the process to lodge a case in consumer court against samsung.

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 8, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd

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Address: Gautam Buddh Nagar, Uttar Pradesh, 148108

Website: www.Samsung .com/in/support

I bought a galaxy j7 mobile phone having code 356273.07.066824.2 on 18 Dec 2015 it was running well but after the continuity of six month it showed sudden black out while I was watching videos then I surprised to see that then I put it switch on again and did not show any problem for next one week then it goes out permanently and I accessed care center they did not give any satisfactory reason for black out even there was not any breakage on screen but they blamed it was damage of screen I m not satisfied with this type of service please help me as soon as possible even I have five months warranty left

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 5, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd

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Address: 400072

Website: Samsung customer complaint

After doing the service in hcl service station every time my phonr ask for update software nd while charging the phone my charger and phone got over heated about this i hav reported 3 time to service station with in 7 month in warranty period i observe complaint like carging/ over heating/rear camera sensor problem/charger over heating problem in warranty period service staion not doing the proper work i thing they are waiting to expire my warranty period nd they can charge me amount.. If this work will not be sorted i will mail to social media nd facebook account or do 1 thing replace my cell phone i need the explanation..

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 8, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd

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Address: 400083

Website: www.samsungcare.com

Dear Sir/Madam,
I had purchased Galaxy S3 Neo mobile from your Ghatkopar store 1 .6 year backs.
Today morning suddenly my mobile is not working for the same reason i had approached samasung service care at Ghatkopar . They have informed me that your mobiles IMEI number was disappeared and we need to change the mother board of your mobile..
My request you to that how IMEI number is got disappeared ???
Samsung is brand company and i have a faith on your company..
We request you to kindly change my mobile else i shall go with legally and will take help of social media with this issue...

Awaiting your revert..

Thanks and Regards,
Ravi Kale

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Aug 5, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd

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