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Samsung India Complaints & Reviews

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R
Rajendra S. Sonawane
from Mumbai, Maharashtra
Sep 7, 2017
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Address: 422002

I am having samsung double door 550 liter fridge purchased in 2012. Not it has a problem of condenser blast and local service center is saying that the part is not available & we can't say in how many days it we'd be available. I hv you ll resolve the same at earlist otherwise unnecessarily i hv to go to consumer court.
My details are as under
Rajendra sonawane
Nashik
Cell - [protected]
Oct 9, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Sep 01, 2017
SURESH HAROGOPP's response
samsung j7 max handset not connect network usb cable to my pc network

1 Review
Verified Support
Sep 07, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
My hand set name samsung j7 max handset not connecting net usb cable my pc why ? solved my problem
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    susovan kundu
    from Guwahati, Assam
    Sep 7, 2017
    Resolved
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    Address: Kolkata, West Bengal, 700050

    Sm-r3600zbainu, sl no.- r5ah805kxpl, imiei no # r5ah805kxpl, claim no#[protected]
    Samsung gear fit2-fitness tracker having issues with charging pins for sweat which they mentioned will not come under warranty. That means one should not wear a fitness tracker while exercising.
    Also the battery gets discharged even when the product is switched off.
    Oct 9, 2017
    Complaint marked as Resolved 
    Samsung India customer support has been notified about the posted complaint.
    Sep 06, 2017
    UNIQUE BOYZ PRODUCTION BATHINDA narwal's response
    Please replace my order. In which pendrive is missing and all profuct effected

    Verified Support
    Sep 07, 2017
    Samsung India Customer Care's response
    Dear Customer,
    Greetings from Samsung.
    With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
    We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
    Thanking and assuring you our best services always.
    Best Regards
    Samsung India Electronics Pvt Ltd
    Hey I purchased a new Samsung fridge on 12/07-17 from Krishna tower chowk Darbhanga, they gave wrong or used product I found the problem within one week from the purchasing date, Krishna also doesn't give original bill, my problem was not resolved till date. I strongly say to Plz change that wrong product as soon as possible

    samsung gear fit 2- charging issue - Comment #2843193 - Image #0
    Sanjay nagar #12451 st no 7 Bathinda punjab mob [protected] [protected]

    samsung gear fit 2- charging issue - Comment #2843205 - Image #0
    I ordered Samsung power bank this product fake products very bad.first two days working after days not working my number [protected]
    Samsung India Customer Care's response, Feb 22, 2018
    Verified Support
    Dear Sir,

    Greetings from Samsung.
    After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
    Thanks & Regards,
    Customer Experience
    Samsung India Electronics Pvt Ltd (SW Asia RHQ)
    I have a Gear Fit 2 band. Why have Samsung made such a bad strap for a band with such a high cost?? I literally "lost and found" the costly product several times due to the careless strap design flaw. Such design flaw from such a reputed company is never expected especially for an item that is meant to be used in rough conditions...don't you think? my band is nearly reaching 1 year, but the issue started the second day I bought it. I am using a rubber band to literally hold the watch in place. Even though it is okay for me...the question really is "should Samsung be ok with it". What should I expect from Samsung to resolve this problem or how soon? I will consider not buying a Samsung product next time and advise everyone not to buy a Samsung product if this problem is not resolved...Thank you...
    Samsung India Customer Care's response, Feb 22, 2018
    Verified Support
    Dear Sir/Madam,
    Greetings from Samsung.
    With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
    Thanking and assuring you our best services always.
    Thanks & Regards,
    Best Regards
    Samsung India Electronics Pvt Ltd
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      S
      saji kumar
      from Mumbai, Maharashtra
      Sep 7, 2017
      Resolved
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      Beware of samsung technicians surgical strike on your functional white goods / appliances

      You should never ever call up samsung call centre to avail samsung technicians’ support.

      Even when there is no issue with the tv set (Especially, when the cable services to the entire housing complex is snapped due to the monsoon deluge / or other cable related issues better known to the service provider & there is intermittent issues from the cable service provider); just to satiate your doubt whether the tv set has any issue or not; even by mistake, if you ever avail the services of samsung technicians’ and despite paying them their visiting / consultation charges; they will sabotage the functional product & will make it redundant!

      The samsung technicians are trained to kill the functional product and or to run a parallel refurbished market in a quid pro quo with their service partners’; in a surgical strike on home appliances by getting into your home & sabotaging your functional product; so that you are coaxed to buy a new product from them.

      Hence, customers are forewarned not to call samsung!

      They lack business ethics & have been cheating gullible consumers.

      http://economictimes.indiatimes.com/news/international/world-news/south-korea-di...

      http://timesofindia.indiatimes.com/world/rest-of-world/like-father-like-son-sams...

      http://www.deccanchronicle.com/technology/in-other-news/260817/south-korean-cour...

      http://indianexpress.com/article/technology/tech-news-technology/s-korean-court-...
      Oct 13, 2017
      Complaint marked as Resolved 
      Samsung India customer support has been notified about the posted complaint.
      Sep 06, 2017
      Updated by saji kumar
      In the eventuality, you wish to avail of samsung technicians services; while the technician is at work / don’t get distracted by their pleas for tea - coffee & other hospitality - that can be served, once the work is over / don’t allow them to take the functional product to their workshop / ensure that they do not swap the functional parts with non functional & the following precautions will safeguard your interest!

      please ensure that a video clipping is made & kept in your possession / mount a spy / cctv camera; so that they do not “deliberately” fiddle around, sabotage & kill the working product!

      though, samsung technicians possess basic knowledge to rectify the product; but, they are “experts” in “killing the functional product” & “primarily trained” to sabotage a functional product!
      Verified Support
      Sep 07, 2017
      Samsung India Customer Care's response
      Dear Sir/Madam,
      Greetings from Samsung.
      With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
      Thanking and assuring you our best services always.
      Thanks & Regards,
      Best Regards
      Samsung India Electronics Pvt Ltd
      Sep 07, 2017
      Updated by saji kumar
      [protected] : dated 6th July 2017 (Erroneously called up Samsung, as the Cable Services to the entire Housing Complex were snapped)

      [protected] : dated 15th July 2017 (Constrained to call Samsung, as the Local Cable Service Operator was fiddling around & swapping the relay between AV1 & AV2, creating a nuisance)

      [protected] : 15th Aug 2017 (Not for Repairs, but for Diagnosis - BUT THEY SABOTAGED THE FUNCTIONAL TV)
      Verified Support
      Sep 08, 2017
      Samsung India Customer Care's response
      Dear Sir/Madam,
      Greetings from Samsung.
      With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
      Thanking and assuring you our best services always.
      Thanks & Regards,
      Best Regards
      Samsung India Electronics Pvt Ltd
      Sep 08, 2017
      Updated by saji kumar
      [protected] : dated 6th July 2017 (Erroneously called up Samsung, as the Cable Services to the entire Housing Complex were snapped)

      [protected] : dated 15th July 2017 (Constrained to call Samsung, as the Local Cable Service Operator was fiddling around & swapping the relay between AV1 & AV2, creating a nuisance)

      [protected] : 15th Aug 2017 (Not for Repairs, but for Diagnosis - BUT THEY SABOTAGED THE FUNCTIONAL TV)
      Sep 08, 2017
      Updated by saji kumar
      BEWARE OF SAMSUNG TECHNICIANS SURGICAL STRIKE ON YOUR FUNCTIONAL WHITE GOODS / APPLIANCES

      You should never ever call up SAMSUNG SERVICE PARTNER Gurudev Service, Vikhroli, Mumbai to avail Samsung Technicians’ support.

      Their contact details are :

      Santosh :[protected] – [protected]@gmail.com, [protected]@gmail.com
      Raj Patel :[protected]
      Fakhru Khan :[protected] – [protected]@gmail.com

      Even when there is NO ISSUE WITH THE TV SET (especially, when the Cable Services to the entire Housing Complex is snapped due to the Monsoon Deluge / OR other Cable related issues better known to the Service Provider & there is INTERMITTENT ISSUES FROM THE CABLE SERVICE PROVIDER); just to satiate your doubt whether the TV SET has any issue or not; EVEN BY MISTAKE, if you ever avail the services of Samsung Technicians’ and Despite paying them their Visiting / Consultation Charges; they will SABOTAGE the Functional Product & will make it Redundant!

      The Samsung Technicians are TRAINED TO KILL the functional product AND OR to run a Parallel Refurbished Market in a QUID PRO QUO with their Service Partners’; in a SURGICAL STRIKE ON HOME APPLIANCES by getting into your Home & Sabotaging your Functional Product; so that you are coaxed to BUY A NEW PRODUCT from them.

      HENCE, CUSTOMERS ARE FOREWARNED NOT TO CALL SAMSUNG!
      THEY LACK BUSINESS ETHICS & HAVE BEEN CHEATING GULLIBLE CONSUMERS.

      http://economictimes.indiatimes.com/news/international/world-news/south-korea-divided-over-imprisonment-of-samsung-heir-lee-jae-yong/articleshow/60235131.cms

      http://timesofindia.indiatimes.com/world/rest-of-world/like-father-like-son-samsung-heir-convicted/articleshow/60221912.cms

      http://www.deccanchronicle.com/technology/in-other-news/260817/south-korean-court-sentences-samsung-heir-to-5-years-prison.html

      http://indianexpress.com/article/technology/tech-news-technology/s-korean-court-says-workers-rare-disease-linked-to-samsung-4822062/
      Sep 09, 2017
      Updated by saji kumar
      Samsung piggybacking on Google, might have made the ABSOLUTELY NEW PRODUCT redundant; while the Google Team is asking us to get in touch with Samsung...Whereas, Samsung Team is not entertaining the Customers and blaming the Android Applications and/or Security patches issue; without any solution...
      [protected][protected][protected][protected]
      Hi,

      Thank you for contacting Google Support. My name is Andrei and I was assisting you today.

      For security reasons, we need to verify that you're the account owner before we can help.

      Since we weren't able to confirm your identity over the phone, you can either check your account details and call us back or request support while already signed in.

      Please follow this link to request a call back from us, using Contact us in the right top corner.

      I hope you have a great day!

      Thanks!
      Andrei
      The Google Support Team
      Sep 09, 2017
      Updated by saji kumar
      BURNING SAMSUNG galaxy note 7 CAUGHT ON CAMERA

      https://www.youtube.com/watch?v=IOXtoR4RsH0

      https://www.youtube.com/watch?v=3fL9qaZXalE

      https://www.youtube.com/watch?v=q7o0KoSHmFQ

      [protected][protected][protected][protected][protected]

      BURNING SAMSUNG galaxy note 7 CAUGHT ON CAMERA

      https://www.youtube.com/watch?v=IOXtoR4RsH0

      https://www.youtube.com/watch?v=3fL9qaZXalE

      https://www.youtube.com/watch?v=q7o0KoSHmFQ
      Verified Support
      Sep 12, 2017
      Samsung India Customer Care's response
      Dear Customer,
      Greetings from Samsung.
      With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
      We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
      Thanking and assuring you our best services always.
      Best Regards
      Samsung India Electronics Pvt Ltd
      Sep 13, 2017
      Updated by saji kumar
      [protected] : dated 6th July 2017

      [protected] : dated 15th July 2017.

      There were No issues post 25th July 2017 till 17th August 2017; even the HATHWAY SERVER WILL AUTHENTICATE THE FUNCTIONALITY OF THE TV SET.

      MAIL TO SAMSUNG INDIA'S BOD on 14th Augst 2017 @ 5.10 pm IST

      Service Request No. [protected] : 15th Aug 2017 @ 4.46 PM (Customer Reference No. [protected])
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        M
        mjrmitu
        from Kolkata, West Bengal
        Sep 7, 2017
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        Dear whoever concerned,
        My samsung galaxy j7 prime bearing imei no [protected] was handed over to maa padmawati tele solutions, 921/kameswari road, subhas pally, cooch behar, west bengal for replacement of broken display and front rear case (Fully paid service amounting rupees 6400.00) on 07/08/2017. I was told it will take two weeks at maximum which by itself too much procrastination for my set to get repaired. 50% of the amount was paid in advance. As assured by the concerned service centre i visited first on 21/08/2017 followed by 28/08/17 and 07/09/2017. Every time they kept me waiting at least one hour just to tell me that the set is still not repaired. What is shocking they can't give me any definite time as to when my set be delivered. Just the moment you enter the centre there is visibly notified speedy and quality service. My humble question is that is this what samsung promised about quality and speedy service? Isn't this unbecoming for a widely trusted company like samsung. 32 days have passed still i am in darkness when i will get my set. On the job sheet it is written that they may also provide me stand by model... It really makes me laugh. Plz don't say things like that. Just look into my complaint and plz do whatever necessary so that my set is delivered. I am really having problems without my set... Sorry if i was a bit emotional.
        With great respect...
        ...

        Majnu rahaman
        Vill + p. O. Deochari, cooch behar. Wb
        Mob no.[protected]
        Oct 22, 2017
        Complaint marked as Resolved 
        Samsung India customer support has been notified about the posted complaint.
        Verified Support
        Sep 07, 2017
        Samsung India Customer Care's response
        Dear Customer,
        Greetings from Samsung.
        With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
        We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
        Thanking and assuring you our best services always.
        Best Regards
        Samsung India Electronics Pvt Ltd
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          nirmalraj15
          from Chennai, Tamil Nadu
          Sep 6, 2017
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          My samsung galaxy note 5 (Out of warranty) display had flickered 26 th aug 2017. To get it repaired, i approached the samsung service center tambaram, chennai, tn. They received my phone and gave a job sheet without any work order number or job number in it (I asked for the number, "no need any sir"was their reply. They promised me to give my mobile on 29/8/2017. I keep on followed, they keeps on postponing, i reached the service center again and asked for my phone, since no backup not done with it. I have more office data and personal data, bank details in it. Met a manager named mr. Mani, he told that your phone will be delivered with in two days since the part is not available, again i trusted the manager and left the phone in the center. I again called them on 6-sep-2017, still no part received. Asking for two more days time. I was totally unsatisfied with their service. Some one please help me get my phone repaired.
          Oct 11, 2017
          Complaint marked as Resolved 
          Samsung India customer support has been notified about the posted complaint.
          Verified Support
          Sep 07, 2017
          Samsung India Customer Care's response
          Dear Sir/Madam,
          Greetings from Samsung.
          With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
          Thanking and assuring you our best services always.
          Thanks & Regards,
          Best Regards
          Samsung India Electronics Pvt Ltd
          Samsung Refrigerator not working after lighting.It's RELAY might have damaged.
          I had received 16 gb card instead of order of 64 gb...money taken for 64 gb card..the ..order is purchase 1 64 gb card get 1 free..but they fraud to me
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            Saanvi Amit Aneja
            from Ludhiana, Punjab
            Sep 6, 2017
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            I have purchased a new refrigerator model no. Rt65k7058bs/tl-ref-ff-sno.0dvcdbj100321on dtd:-03/05/2017 from your authorised dealer aerovision q5, 104, prem nagar, ambala-134001. After sometime my refrigerator not cooling properly. I have complaint in service center. After complaint your technician visit nd says refill the gas. We done it but refrigerator not cooling properly. After couple of complaints on dtd 14/8/17 technician says plz send this ref. To our service center. We send it after 7 days service center called me and told me your refrigerator is done plz pick it. When we taken back this refrigerator at home this was not cooling properly same problem faced again. When we talk to customer care they says it is ok. Plz solve my problem at the earliest. Other wise i will take a legal action.
            Oct 9, 2017
            Complaint marked as Resolved 
            Samsung India customer support has been notified about the posted complaint.
            Verified Support
            Sep 06, 2017
            Samsung India Customer Care's response
            Dear Sir/Madam,
            Greetings from Samsung.
            With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
            Thanking and assuring you our best services always.
            Thanks & Regards,
            Best Regards
            Samsung India Electronics Pvt Ltd
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              K
              kamini bhasin
              Sep 6, 2017
              Resolved
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              Address: New Delhi, Delhi, 110092

              With ref. To your response i already submitted my mobile no. & email address but didn't get any response so i am again submitting my mobile no.-[protected] and email [protected]@gmail.com with the complaint id no. 1667654 done no 18 august 2017. I want to inform you that your engineer had visited to my place and asked for the needed papers for refund purpose but the procure is going very slow. They didn't yet collected all the papers asked by them and didn't telling me the exact position of my case. Please make it fast as my warranty will be ending on 19/09/2017 and you will be totally responsible after that. Very disappoint by your such a slow response
              Oct 11, 2017
              Complaint marked as Resolved 
              Samsung India customer support has been notified about the posted complaint.
              Verified Support
              Sep 06, 2017
              Samsung India Customer Care's response
              Dear Customer,
              Greetings from Samsung.
              With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
              We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
              Thanking and assuring you our best services always.
              Best Regards
              Samsung India Electronics Pvt Ltd
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                shivnesh kumar
                from Kumta, Karnataka
                Sep 6, 2017
                Resolved
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                Address: Bangalore Urban, Karnataka, 560105
                Website: [email protected]

                Maine samsung j7 max mobil liya hai. Kuch dino ke bad usme colour or clarity ki problems ho gaya. Service center par 10 dino se mujhe koi update nahi mil raha hai. Jab bhi call karta hu two days bolkar call cut kar fete hai. Manager se bhi baat nahi ho pa rahi hai.
                Mera work order no 4444 hai. Mera mobile no [protected] hai.
                Service center ka address -#12, 1st floor, 100 feet ring road, opp water tank, btm1st stage, bangalore 560029.
                Tel:[protected], 60120000.
                Oct 7, 2017
                Complaint marked as Resolved 
                Samsung India customer support has been notified about the posted complaint.
                Verified Support
                Sep 06, 2017
                Samsung India Customer Care's response
                Dear Customer,
                Greetings from Samsung.
                With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                Thanking and assuring you our best services always.
                Best Regards
                Samsung India Electronics Pvt Ltd
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                  aartylamba
                  from Chennai, Tamil Nadu
                  Sep 7, 2017
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                  Address: Gurdaspur, Punjab, 143516

                  We have purchased a refrigrator 2 months back. The product is not working properly, like its cooling capacity is not as expected and we need to defrost it a no of times. On whole i am not satisfied with product. I have raised a compaint a no of times but did not get any response. We have almost all appliances of samsung at home. This is the worst product we had at our home. Please do the needful
                  Oct 20, 2017
                  Complaint marked as Resolved 
                  Samsung India customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 08, 2017
                  Samsung India Customer Care's response
                  Dear Sir/Madam,
                  Greetings from Samsung.
                  With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                  Thanking and assuring you our best services always.
                  Thanks & Regards,
                  Best Regards
                  Samsung India Electronics Pvt Ltd
                  Sep 18, 2017
                  Updated by aartylamba
                  The refrigrator product is at my parents home, They have talked to sumsung person no of time, a guy fro ur comapny visited the place and nothing happened there after. I am writing the mobile no of may father. Which is
                  +91-[protected]. and for further communication i am giving you my mail id as : [protected]@gmail.com
                  please look into matter.
                  Oct 06, 2017
                  Updated by aartylamba
                  Please respond to the above thread.
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                    Sanikommu Reddy
                    from Nandigama, Andhra Pradesh
                    Sep 6, 2017
                    Resolved
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                    Dear sir,

                    I have purchased samsung s8 and screen broken while charging due to excessive.
                    Imei : [protected]

                    I have given to samsung service centre (Jaidatta technologies) at vizag but they asked for 14k for repair.

                    My mobile is in warranty and damage was not caused physically
                    Damage caused only due excessive heat and low quality screen

                    Pl replace screen
                    Nov 5, 2017
                    Complaint marked as Resolved 
                    Samsung India customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 06, 2017
                    Samsung India Customer Care's response
                    Dear Customer,
                    Greetings from Samsung.
                    With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                    We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                    Thanking and assuring you our best services always.
                    Best Regards
                    Samsung India Electronics Pvt Ltd
                    Today i buy this phn. Camera quality is very dull. I want to replace my phone. I went to the shop where i bought this phn but they are not answeing to my complaint. I am not exoecting this quality from samsung. Samsung broke my trust. What should i do now please help me.
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                      S
                      Seemayadav2017
                      from Delhi, Delhi
                      Sep 6, 2017
                      Resolved
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                      I have j7 prime samsung phone
                      I purchased it on 29th august 2017 purchased at rs. 15900/- of cost but now i realize that its total wastage of money bcoz i don't expect that its gorilla glass, the most toughened glass of my mobile got break just by height of 1 ft.. I don't know why company provides corning gorilla glass in thier samsung mobiles, but i am very disappointed that my mobile gorilla glass got break.. I want samsung company to change my mobile screen free of cost.. I am using samsung phones since 2012. If not then in future i never purchase any items of samsung in my life ever..
                      Oct 7, 2017
                      Complaint marked as Resolved 
                      Samsung India customer support has been notified about the posted complaint.
                      Sep 06, 2017
                      Updated by Seemayadav2017
                      I had chat live witn samsung...they said they will call me...i am waiting for thwre call from 10 hrs.

                      My temprd glass is not broken...and screen has..tbis means teemperd glass is of better quality then gorilla glass..

                      Please revert as early as possible..

                      Speciality of gorilla glass is incredible temperatures, a special trough, robots and a molten salt bath. The finished product is a thin piece of glass that can withstand a lot of punishment.

                      I do not except that ot is gorilla glaas.

                      I purcahsed this phome 1 week ago...acter lookin into pecifications...i have other option of buying redmi..lenovo...moto...oppo..many more..by paing less price then..samsung...

                      I reapect its brand name..i need a solution..
                      Verified Support
                      Sep 06, 2017
                      Samsung India Customer Care's response
                      Dear Madam,
                      Greetings from Samsung.
                      With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                      Thanking and assuring you our best services always.
                      Thanks & Regards,
                      Best Regards
                      Samsung India Electronics Pvt Ltd
                      Sep 06, 2017
                      Updated by Seemayadav2017
                      Email id is [protected]@gmail.com
                      [protected]
                      They did not gave me any id..
                      Sep 06, 2017
                      Updated by Seemayadav2017
                      I have this id Samsung [protected].
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                        ৰুপম বিহাৰী দাস
                        from Jamuria, West Bengal
                        Sep 5, 2017
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                        Claim no.[protected].
                        Today on 5th september 17 my refrigerator problem has been solved. And instead of that i have got a bill of 3600 rs which has been paid by me. But in my mobile bill came 2771.04 rs. May i know why it has happened??
                        I want to know that which bill has submitted me is it fake bill??
                        Kindly informed in my mail id [protected]@gmail.com or [protected].
                        Oct 17, 2017
                        Complaint marked as Resolved 
                        Samsung India customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 06, 2017
                        Samsung India Customer Care's response
                        Dear Customer,
                        Greetings from Samsung.
                        With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                        We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                        Thanking and assuring you our best services always.
                        Best Regards
                        Samsung India Electronics Pvt Ltd
                        Dear sir,

                        i purchesh new j7 prime mobile and

                        and problem

                        display not working
                        mobile parchess 7 month

                        and i am going to jamnagar samsung care
                        but not respone care emplyoee
                        Samsung India Customer Care's response, Sep 13, 2017
                        Verified Support
                        Dear Sir/Madam,
                        Greetings from Samsung.
                        With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                        Thanking and assuring you our best services always.
                        Thanks & Regards,
                        Best Regards
                        Samsung India Electronics Pvt Ltd
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                          A
                          anujjindal1984
                          Sep 5, 2017
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                          Address: 110053

                          Hi, i am a chartered accountant by profession. I lodged a complaint against printer toner on dated[protected] through customer care (Complaint no - [protected]). Samsung executive came and suggested that your toner will be replaced due to problem in toner/cartridge and we will send you the technical summary in your email id.
                          I received the technical summary report on[protected] and as per the email i have to contact with dealer and there was a name mention of mr. Anuj for stock availability. I am constantly following up from[protected] and also contact customer care no but did not get any resolution.
                          I did not understand that samsung is a prestige company and is facing so much difficulty. It was really a very bad experienced with samsung.
                          Finally i have to write an email to you as i am struggling for printing since 28th august 2017. Please see this request on urgent basis.

                          Thanks, anuj kumar jindal
                          Oct 7, 2017
                          Complaint marked as Resolved 
                          Samsung India customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 06, 2017
                          Samsung India Customer Care's response
                          Dear Customer,
                          Greetings from Samsung.
                          With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                          We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                          Thanking and assuring you our best services always.
                          Best Regards
                          Samsung India Electronics Pvt Ltd
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                            R
                            ratan9985
                            Sep 5, 2017
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                            Address: 411057

                            Refer complaint no: [protected]/[protected].
                            Dated:[protected]

                            I have raised complaint as on 5th august to the samsung cc, regarding power supply in my tv, one engineer visited at my place, he suggested mother board is spoilt, i was informed to replace the mother board which costs apx. 7000, after 2days, he came with replacement of the the mother board (Tv was in his possession for two days.). After replacing the mother board, i have noticed sound of tv was not working properly.

                            After that i have called to cc to send engineer to fix the problem, cc informed me we do not have any complaint registered as on 5th august. I am not sure how 3rd person got my full address and contact number and visited my place without samsung knowledge, this is purely unethical and question of my security.

                            Is this the way samsung customer care is providing service to the customers.

                            Please take necessary action regarding this and let us know the status at the earliest.

                            Engineer name aaasif sayyad
                            Engineer contact #[protected]

                            Regards
                            Ratan srivastava
                            [protected]
                            Oct 6, 2017
                            Complaint marked as Resolved 
                            Samsung India customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 05, 2017
                            Samsung India Customer Care's response
                            Dear Customer,
                            Greetings from Samsung.
                            With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                            We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                            Thanking and assuring you our best services always.
                            Best Regards
                            Samsung India Electronics Pvt Ltd
                            I have submitted my handset in samsung service centre located in bahraich UP (agarwal communication) dated 9th August 2k17
                            problem in handset was only battery backup so there was only the option
                            to replace with a new battery..
                            as of today date 31st August 2k17, they havent repaired my handset and making so much excuses and delaying the date.
                            Samsung India Customer Care's response, Sep 13, 2017
                            Verified Support
                            Dear Sir/Madam,
                            Greetings from Samsung.
                            With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                            Thanking and assuring you our best services always.
                            Thanks & Regards,
                            Best Regards
                            Samsung India Electronics Pvt Ltd
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                              K
                              Kashish Mahajan
                              from Pathankot, Punjab
                              Sep 5, 2017
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                              Its not even been an year that i purchased samsung s7 edge. The first time its earphone stopped working i got it exchanged as they were in warranty, and again i face the same problem in them, and they have stopped working, i had so much faith in samsung quality, but i don't think its the same anymore. Really disappointed as not even a year is completed and 2 earphones gave the same problem. Such an expensive phone and such a bad experience and quality ! Disappointed from samsung
                              Oct 7, 2017
                              Complaint marked as Resolved 
                              Samsung India customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 05, 2017
                              Samsung India Customer Care's response
                              Dear Sir/Madam,
                              Greetings from Samsung.
                              With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                              Thanking and assuring you our best services always.
                              Thanks & Regards,
                              Best Regards
                              Samsung India Electronics Pvt Ltd
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                                D
                                ddnmayank
                                from Gurgaon, Haryana
                                Sep 5, 2017
                                Resolved
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                                Address: 245101

                                Handset purchased on said date is a defective one, 4 times i went to your service center to get this rectified but every time it was a temp solution. I am pissed off with your pathetic services.
                                I either need a permanent solution or a replaced handset. Else i will sue you in consumer court and also would love to highlight issue on social media.
                                Issue-unable to recharge the battery using any of the chargers. If i put it on charge for complete night then only reach to 30%.
                                +1 photos
                                Oct 11, 2017
                                Complaint marked as Resolved 
                                Samsung India customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 06, 2017
                                Samsung India Customer Care's response
                                Dear Customer,
                                Greetings from Samsung.
                                With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                Thanking and assuring you our best services always.
                                Best Regards
                                Samsung India Electronics Pvt Ltd
                                My Samsung mobile J7 prime not working properly so I give it to Vasai, Maharashtra service centre but they not co ordinate us.my bill no.[protected].do needful reply
                                Samsung India Customer Care's response, Sep 13, 2017
                                Verified Support
                                Dear Customer,
                                Greetings from Samsung.
                                With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
                                However if you are still facing some problem in the product performance, we request you to share the details of the same.
                                Our customer service team will shortly get in touch with you for providing resolution to your concern
                                Thanking and assuring you our best services always.
                                Best Regards
                                Samsung India Electronics Pvt Ltd
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                                  C
                                  chetan.rijhwani
                                  from Gurgaon, Haryana
                                  Sep 5, 2017
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                                  Address: New Delhi, Delhi, 110034

                                  I ordered samsung s7 through samsung e-store on 17/08/2017 which was delivered to me on 19/08/2017 (Vide order no :[protected]. The phone was dead on arrival. It was collected by samsung representative on 21/08/2017 and sent to samsung service centre where it was pronounced to be dead on arrival (Doa). I was told that doa certificate will be issued within 24 hours but it took more than 48 hours and rather than being delivered, i was asked to collect it from service centre on my own. I mailed the images of the parcel instantaneously on 23/08/2017, as being a doctor my work was getting suffered without the phone.

                                  As clearly mentioned on samsung website, the company is bound to replace the doa phone with the new one within 10 days of receiving images of doa parcel.

                                  I have been calling your customer care centre regularly and requesting for fast delivery of my phone and each time i am told that the case is escalated and the replacement will be done soon. But till now (05/09/2017), even the reverse pick up of the product is not arranged. Every time i call the customer care centre. I am told that it will be done soon. I have been requesting the customer care representative repeatedly for arranging a call back from senior on-duty manager, each time i am assured that within an hour you will get a feedback from senior, but i have not received any call from their side.

                                  This is sheer customer harassment. I regret buying phone from your e-store. How can a company like samsung behave in such a ridiculous way with their customers? If it would have been us or uk, the company would have been screwed by now.

                                  Dr chetan rijhwani
                                  [protected]
                                  Chetan. [protected]@yahoo.com
                                  Oct 11, 2017
                                  Complaint marked as Resolved 
                                  Samsung India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 05, 2017
                                  Samsung India Customer Care's response
                                  Dear Customer,
                                  Greetings from Samsung.
                                  With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                  We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                  Thanking and assuring you our best services always.
                                  Best Regards
                                  Samsung India Electronics Pvt Ltd
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                                    Arshad M
                                    from Kannur, Kerala
                                    Sep 5, 2017
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                                    Address: Kannur, Kerala, 670643

                                    I bought this phone for 3 months. Purchased problems with 3 weeks. At the same time, the disllay was shifted from kannur service center. But now the phone has started more than just the old one. The phone that was given to change the display was even bigger.. It is a samsung company that has a company that does not have too much response. That is the samsung product we do not buy... Stuppid
                                    Oct 7, 2017
                                    Complaint marked as Resolved 
                                    Samsung India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 05, 2017
                                    Samsung India Customer Care's response
                                    Dear Sir,
                                    Greetings from Samsung.
                                    With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                                    Thanking and assuring you our best services always.
                                    Thanks & Regards,
                                    Best Regards
                                    Samsung India Electronics Pvt Ltd
                                    Hello sir .
                                    19-aug-2017 I purchased Samsung j7max two nd three days battery backup good nd present tym no good. I visit your service centre update software and call cust care but not I'm not satisfied.
                                    [protected] it's my contact number resolved my problem.
                                    Samsung India Customer Care's response, Sep 13, 2017
                                    Verified Support
                                    Dear Customer,
                                    Greetings from Samsung.
                                    With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
                                    However if you are still facing some problem in the product performance, we request you to share the details of the same.
                                    Our customer service team will shortly get in touch with you for providing resolution to your concern
                                    Thanking and assuring you our best services always.
                                    Best Regards
                                    Samsung India Electronics Pvt Ltd
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                                      V
                                      vikasgoyal963
                                      from Karnal, Haryana
                                      Sep 5, 2017
                                      Resolved
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                                      Address: 144008

                                      It is brought to your kind attention that we have purchased an invertor ac model no;ar12hv5nbwknna in the month ofmay 2014. Having serial no;oaywpdbf100202w. But now from 05/04/2017 onwards we are continuosly facing problems in respect of cooling continuosly and have already spent around 15000/rs for cooling issue and still the issue remains unsolved. I have continuosly using a/c's of lg company for around eight years and have not spent even a penny for its repair. I have purchased invertor a/c for cutting down my electricity bills but at the same time i have spent huge amounts on its repair and on its cost. I am totally dissappointed by your invertor a/c and suggest others not to buy samsung invertor a/c, s which is to much expensive in the form of repair and cost.. Now i request you to please pay attention to this matter so that it may be pefectly repaired and we should not face problems at regular intervalin future
                                      Oct 7, 2017
                                      Complaint marked as Resolved 
                                      Samsung India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 05, 2017
                                      Samsung India Customer Care's response
                                      Dear Sir,
                                      Greetings from Samsung.
                                      With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                                      Thanking and assuring you our best services always.
                                      Thanks & Regards,
                                      Best Regards
                                      Samsung India Electronics Pvt Ltd
                                      Iam Fed Up With The Services Of Your Samsung Service Centre I Bought A Phone But Cant Use it For Long Time Visiting again and again at your service centre in punjab ludhiana but there is not any solution according to me the samsung product is very very bad product and his customer service centre services is also very very bad
                                      Samsung India Customer Care's response, Sep 13, 2017
                                      Verified Support
                                      Dear Sir,
                                      Greetings from Samsung.
                                      With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                                      Thanking and assuring you our best services always.
                                      Thanks & Regards,
                                      Best Regards
                                      Samsung India Electronics Pvt Ltd
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                                        R
                                        Ravi3366
                                        from Hyderabad, Telangana
                                        Sep 4, 2017
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh, 500072

                                        I hace given my s6 edge to see what problem it has as the it's not getting charged at kukatpally samsung service centre. Later after 2 day's when i rang them they told mother board has gone and it's not possibe to get it repaired. When i went back home checked i noticed that they removed the charging connector on mother board and they told they will give me 2000 rs if i give phone to them. This is very sad fron samsung and i need my phone back. I wish my problem will be understood and resolved.
                                        +1 photos
                                        Oct 7, 2017
                                        Complaint marked as Resolved 
                                        Samsung India customer support has been notified about the posted complaint.
                                        Sep 05, 2017
                                        Updated by Ravi3366
                                        They basically removed a part from my phone and they want it me to sell it off for Rs. 2000 to them. All this happened in the Samsung service centre Shop No 16, 1st Floor, Gbr Plaza, Usha Mullapudi Road, KPHB Colony, Hyderabad - 500085, Beside South India Shopping Mall, As Raju Nagar
                                        Verified Support
                                        Sep 06, 2017
                                        Samsung India Customer Care's response
                                        Dear Sir,
                                        Greetings from Samsung.
                                        With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                                        Thanking and assuring you our best services always.
                                        Thanks & Regards,
                                        Best Regards
                                        Samsung India Electronics Pvt Ltd
                                        Sep 14, 2017
                                        Updated by Ravi3366
                                        Mobile No - [protected]
                                        Email id - [protected]@gmail.com
                                        Reference Id - [protected]
                                        Mobile No - [protected]
                                        Email id - [protected]@gmail.com
                                        Reference Id - [protected]
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