[Resolved] Samsung India — Samsung split ac | |||
This is regarding samsung complaint id [protected]. My split ac was not cooling off and hence i registered a complain with samsung. 1. They told me the condenser of the ac has leakage and hence needs to be replaced. I agreed and paid 9500/- for that. But after changing the condenser also ac is not cooling. The original issue still exists. I informed them about it and now they are telling me to change the compressor. The compressor costs around 8500/-. I want a full refund as this is a case of cheating. If changing condenser was not the root cause then why they advised me to change it. I feel the technicians are incompetent and rude. And they just cheated me. Requesting samsung for full refund. Was this information helpful? | |||
Jul 26, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 16, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 3 Comments | |||
Comments
More than a year Samsung dint replace my screen even after been under warranty was not replaced reason was mother bord is not working fine .
I my self changed screen for 7000 and science 1 year mobile working fine Samsung atleast under warranty chance whatever is under warranty without any condition.
I my self changed screen for 7000 and science 1 year mobile working fine Samsung atleast under warranty chance whatever is under warranty without any condition.
Samsung India Customer Care's response, Jun 19, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
I purchased A7 2015 mobile on 20 Dec 2015
At first standby time was 12 hours
Using Internet standby time was 6 hours
Now standby time is 8 hours
Using Internet standby time is 2 hours
At first standby time was 12 hours
Using Internet standby time was 6 hours
Now standby time is 8 hours
Using Internet standby time is 2 hours
Samsung India Customer Care's response, Jun 19, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd