[Resolved] Samsung India — Washing machine | |||||
We have been following up with samsung customer care and service center in bangalore since 20th april to sort out our complaint. Only support we received till date is the service engineer visited and informed us that the pcb is faulty and needs to be replaced.. The machine is still under warranty.. Service engineer informed us on last friday that he may be able to order the replacement for the faulty part by last monday and sort out the issue.. Since last monday we have been given excuses and unreasonable explanations as to why no action has been taken to resolve the issue. I have followed up since that day, escalated the issue to all levels (See below names) without any solution.. Everytime we are told we will escalate and get you a solution with call back. I have never had any call back and even when i call i am told that we have escalated furrher and we apologise for the inconvenience. This is the 12th day that i am reaching out to you. Customer service supervisor : shahul I reached out to cs supervisor since cs did not have answer. He promised to connect with service centre and call back on saturday between 10-11am. I waited till 3 pm n again no show. I called cs at 3 and they informed me that shahul is busy and we will arrange call back. I told them unless i have spoken to him i will not drop call. I waited for 54 minutes on call to speak to him and he had not even taken any action. We conf called service centre manager and he informed he had been provided wrong part and did not have update when he will receive right one and resolve my issue. I have then spoken to next escalation vanita/ karthik manager @chennai cs but they too did not have a clue how ro assist me as they do not have necessary authorities to connect to samsung operations team and get me answer. Being such a big company and us being such loyal customers of the brand we have been disappointed and frustrated beyond point being your customer.. Pls take necessary action Mob: [protected] Email: [protected]@live.com Was this information helpful? | |||||
Jun 3, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 03, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
 3 Comments | |||||
Comments
Combo pack of 32gb memory card and Bluetooth Headphones not working/mobial no [protected]/debt card number [protected] bank account number [protected]
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Complain no.[protected] today yr executive come at my resi to repair our tv, but he misbehave like any thing by mr, bakul paramanik.This type of people damage the image of the product.Pl.Look into the matter so that other co.Customer should not suffer, and save the image of the co.
Satish
[protected]
Satish
[protected]
I have purchased 49" ku6570 on 06/04/2017 vide invoice no.Se-207 at sonovision, near kotipally bustand. Till now i have not received sound bar k360 which has to be given with tv.
So please arrage as early as possible
So please arrage as early as possible
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