Samsung India Complaints & Reviews

On 25.07.2015, a request for repairs was made vide ref no.[protected]. On 22.08.2015, it was addressed as previous one visit, the guys forgot bringing selector knob. So the unit remained unuseable during this period. Well, even on 22.08.2015, selector brought was of some other model. They tinkered with it and somehow pushed it in place. I had expressed my apperhension but they were sure that it would work. A copy of the bill no./receipt no. 2445 of 22.08.2015 is enclosed. During 1st week of september, i informed them of selector being gone out of order. Pl look in to it as the repair bill paid has come a cropper. Money spent being of no use. Kindly look in to it.

Dear sir, my name is suresh. i am n employee in private office . i got a message on 1 week ago u win 1 million u.s dollars and 1 samsung laptop, 1 samsung mobile. send me ur details so just casually i send my details. yesterday i got a mail. your prized money was arrived to india. at customs office in delhi airport. so please credit 25, 500. to my sbi account. today i received a call from him number.[protected]. he said deposit money into sbi account. then that parcel will be come to my home. so i replied ok . where r u now. he said he in delhi indhira gandhi airport. so i replaid ok wait there. my friend in that airpirt .he will meet u and he paid money to u .so please tell me ur address.next minute he cut my phone and. switched off his mobile. so please . this cyber crimes. thanking you sir.

Bahut Hai hanging karta hai Samsung Galaxy E7 service centre dene ke bad bhi nhi bana esa phone kiyu utar te hai

This is my third complaint against samsung.My device Samsung A7 is over heating and i have visited 3 times to samsung service center but end up with no result.I have bought this mobile on 30/08/15 and then on my job is to run around dealer and service center by taking my complaint. I have received messages from DM-SAMCCC 2 times SAYING THAT YOUR QUERY MIGHT BE RESOLVED .But nothing is been done till date. I am very Un-Happy with the kind of service i got from samsung service. I request you to kindly exchange my mobile at the earliest and help me in not wasting my time running around service center in my busy schedule. First request service center number - [protected] dated 9/9/15 ( FYI )

We have a samsung fridge model no-ra19f, control no-c202142, model code-ra19ades1/xtl, compressor no -msa143ks/b/sic and seriol no-o6674zac202137r-which was bought on 23 april 2012... we have missed the original bill and but product is under warranty...and service provider is not replacing the compressor...

Dated: Guwahati, the 12th day of September, 2015 I bought a Samsung 40’’ LED TV of Model No-WA40F5000, Serial No-24223ZEDA02261K on 23rd November, 2013 from Bharali Brothers Private Limited, Chandmari, Guwahati. Since June, 2015 I started noticing deterioration in the quality of picture in the upper portion of the viewing screen. The picture in the upper portion of the screen appeared to be slightly dark than the rest portion of the screen. On my lodging a complaint, a claim No.[protected] dated 11.07.2015 was registered and consequently, a technician named Shankar De from Samsung Service Centre (BIR Electronics Pvt. Ltd., Ground Floor, Bora Service Petrol Pump Building, G.S. Road, Guwahati) paid a visit and examined the T.V. set for which he charged an amount of Rs.1140/- (Rupees One Thousand One Hundred Forty). According to this technician, the defect was in the picture tube for which he gave the assessment of approximately Rs.25000/- (Rupees Twenty Five Thousand). Having spent Rs.53, 900/- (Rupees Fifty Three Thousand & Nine Hundred) for a T.V. set only one and half year ago, spending another Rs.25000/- (Rupees Twenty Five Thousand) for a picture tube appeared unreasonable. Samsung calls itself market leader in manufacturing of picture tubes. Even otherwise picture tube is not expected to develop defects in so short a period. I contacted Branch Office of Samsung at Ulubari, Guwahati. The behavior of the staff over there was deplorable. No one was willing to talk and guide on this matter. The security guards present in the office seemed to be under instruction to prevent customers from meeting the Samsung staff. The Branch Manager appeared to be a VVIP, who accordingly to staff, was either out of station or attending some kind of conference. There was one gentleman among the staff, who gave his name as Mr. Saibal Majumdar (Mobile No:[protected]). He was diplomatic and courteous and took the relevant papers from me with a promise to do something. The days passed by. Whenever I made phone calls to Mr. Majumdar, he assured that the case is being processed. Now Mr. Majumdar has also stopped responding to the calls. It is not that I wanted picture tube free of cost. I was willing to pay for the same but I expected a reasonable discount considering the fact that the picture tube became defective within a short period of time. I am hugely disappointed by the treatment meted out to me. Samsung staff does not have customer friendly approach. If this is how Samsung treats its customers it cannot be expected to remain market leader for long. I have now decided to take recourse to legal action. My notice will follow soon. Particulars of the Complainant Pavan Kumar Tiwari, Senior Advocate, Gauhati High Court, Guwahati. Residence Add: House No:1, Government Press Road, Bamunimaidan, Guwahati-781021. Phone/Mobile: [protected]; [protected];[protected].

Samsung galaxy core2….() I buyed a Samsung galaxy core 2 handset on the date of 18th sep 2014 …in that I had a some issue like no battery backup so I called the samsung customer care and they told that to visit the service centre …so that I visited the service centre in service centre they checked and told me that it is an battery issue…so that we will replace the battery so that your handset will becomes in normal condition…..so that I am agreed in that time….after servicing the handset I collected back my handset…..and I used for 2days ….but I had a same issue….so that again I visited the service centre and told …. So they told we will replace the handset….. so that I am agreed in that time…..after few days I got a new handset…after getting my new handset I used for only 4days ……but I had same issue like no battery backup…….hanging issue…over heating ….so that I called the customer care …..so that they told to visit again service centre……..so as per they request I visited again to the service centre ……so they kept handset for an observation for 2 days …after they told for this purpose we will replace the motherboard …..so that your handset will becomes in normal condition…that time I argued with them after that they told once again we will replace the handset……….so that once again im agreed to there words….and I asked still how many days I have to wait for second replacement …..so that they told that it will takes 7 days time to replace the handset……..after 7days I got second replacement……present now I am using second replacement handset but still im facing the same issue…… I don’t no why they are doing these type of service………..i never thought of these type of worst service…………….

I have Purchase a samsung mobile phone samsung galaxy grand 4G PRIME.. I CONTACT SAMESUNG CETER GHUMARWIN BILASPUR H.P BUT NOT BETTER RESPONSE..but this phone is very heating ...so I want to replaced my phone as soon as possiy kindly CONTACT [protected]

My order number is [protected].This ORDER is from BOOKMYOFFER The POWER BANK OF 9000Mah which I purchased was not working at all. Can your SERVICE to me is that to REPLACE it with an appropriate one or REFUND. PLEASE HELP ME by doing some favour. I had got my order on 7/9/2015. please consider my complaint and help me as soon as possible. This is not fair of giving an not working piece to costumers. please take care and help me with my order.

Hello i have ordered samsung powerbank 9000 mAh its not at all good its not worth of 600 because its not giving back up front red light is also not working its waste of my time please refund my money back order placed -12/09/2015 item [protected] order[protected]

Sir, I have been working as a techno-legal consultant for consumer court in Gujarat. I have been practicing as an Arbitrator in Gujarat High Court for last twenty five years. I have purchased a handset: Samsung Galaxy E7 on 08/09/2015 at about 07.00 P.M. evening from smile mobiles Store, Bapunagar, Ahmedabad, Gujarat. The bill number is SMSSEP15/0640 costing Rs.16, 500.The day of 09/09/2015 was spent and consumed to get a new Nano-sim card, restore the data, applications etc. Immediately after that I observed the following major faults on 10/09/2015 in the morning since 07.00 A.M. 01. The handset started overheating on receiving even a single phone call. 02. The mobile stopped working and lagged for 30 minute constantly 03. The mobile kept continuously hanging if started. 04. No process of a data backup was supported even though we tried different methods and different computers. In that way I have approached Samsung customer care on S.G. highway at Earth Arise building Ahmedabad. The following bad experience I faced with the Samsung customer care staff. 01. The executive insisted to put the phone for observation for 2 days, which I refused to open the new phone because not even 48 hours were completed since I purchased. Why should I accept the new handset to be dismantled and use it within such short hours after purchase? 02. After that, they changed the statement and asked me to update the firmware and told me to wait for 30-40 minutes. 03. Further they told me that my memory card is having virus so hand set became hung up. 04. Again they told me to keep the phone under observation. 05. Still I submitted the phone for half n hour but the problems are not resolved after taking back. From the above reason, it has been noticed that the service center people are just making experiments on a new handset. They don’t have a concrete decision on issue towards the solution. It is to be noted that after buying a new phone and wasting time for restoring data for 24 hours, I don’t need to dismantle my phone and again to use it. It would rather be better to throw it on the road. The Samsung staff refused t o replace the phone on the basis of “Dead on Arrival Policy.” It is to be noted that your company staff is just singing a song of the policy matters only and they don’t have the technical as well as commercial justification. Complains: The Branch Manager Mr Nityanand was not ready to listen to me as he informed me that he was busy in important meeting. The branch supervisor Mr. Ravindra was not able to solve the problem as well as he was just favoring about your company. In such a situation I think that after having a top multinational branch your company staff is highly non co-operating and not attentive. Still my handset problems are as usual. I wasted my three and half working hours at above mentioned service center of your company and experienced careless and rude behavior of your senior staff like Mr.Ravindra . Mr Nityanand did not take the matter sincerely and avoided me even after waiting for more than three and a half hours. Still my phone is not working properly and I need the replacement of the same on the basis of “Dead On Arrival” Policy. So if you really care about your customer please get me the phone replaced. If I donot get the phone replaced I will be compelled to register a complain against your company I attach here with copy of service request, as per my view, absolutely failed. Awaiting your reply soon. Chaxul.M.Pandya Surveyor, Valuer and Arbitrator

MC32J7035CK Convection MWO with SLIM FRY™, 32 L Even though I bought the captioned Microwave oven from M/S Nandilath G Mart, Mavoor Road, Calicut on 27/08/2015, ( Invoice no-CLT 8319 DATED 27/08/2015) but non o[censored]r company representative came here for free demonstration till this date. Is this is the way of service u ar giving to your customers ? 2 weeks has lapsed and no one came for demonstration and how much time further I should wait to get free demonstration. It is very shameful for a multi brand company having weak customer service base or unsatisfied customers.. Are you having a customer service centre at Calicut ? If having it is better to shut down the centre which is of no use to customers who are buying products o[censored]r company nor the service we except from u. Further make arrangement for free demonstration at our convenience since for the past 2 weeks we were enjoying our Onam vacation and now joined for office duty. waiting an early action. JYOTHI KUMAR.G 39/384-A ASWATHI POOZHIYIL ROAD WEST HILL.P.O KOZHIKODE-673005 MOB- [protected] EMAIL- [protected]@gmail.com

It is really painfull and dsistressing for me to complain about a Samsung AC purchased by me on 29/06/2015 with registered mobile nos [protected].. It is a Split Air conditioner Model Nos AR18JC5JAMVNNA with serial nos. 037MPPCG101868M. Right since last one and half months it has start to emit noise and vibration and started To have water leakage. Around 5 to 6 Complaints were raised and and on each time engineer visisted and replaced some part or the other.I had spoken to Mr Sachin of Customer experience for 3 to 4 times and engineer had visited but the problems still persist and I am totally disappointed with the product and feel I have been cheated of my hard earned money. Around 5 to 7 complaints were lodged and each time engineer visists and replaces some part or the other.I have also lodged a fresh complaint today with Complaint Nos [protected]. I had great faith in Samsung products and regularly using its products since last 15 to 20 years, and had absolutely no issue s with any of their devices. But this expereince with Samsung AC has really left a bad taste in the mouth and my faith and trust has been shaken. I will now have to think twice about buying samsung products or recommending it to any one else. I have mailed Samsung several times and lodged complaints with snapshots and videos about the sounds the AC was making so that senior R & D staff and Technical Team at Samsung and see for themselves and provide the solution. It is really pathetic to see that inspite of my repeated requests to replace the unit altogether no effort has been seen in this regard. I am pained and shocked to see this kind of apathy from a brand such as Samsung and would like to thank them for their complete lack of support and their apathy towards my brand loyality towards Samsung for last 15 to 20 years. I would once again urge the Senior Management Team at Samsung to please listen seriously to Customer Greviances and sort out this issue or else I would have no other option but be compleeled to take legal steps for resolution of my greviances. Hope this mail reaches the right person in the chain of command and my isues gets resolved.

Dear Sachin/Samsung Team, It is really painfull and dsistressing for me to complain about a Samsung AC purchased by me on 29/06/2015 with registered mobile nos [protected].. It is a Split Air conditioner Model Nos AR18JC5JAMVNNA with serial nos. 037MPPCG101868M. Right since last one and half months it has start to emit noise and vibration and started To have water leakage. Around 5 to 6 Complaints were raised and and on each time engineer visisted and replaced some part or the other.I had spoken to Mr Sachin of Customer experience for 3 to 4 times and engineer had visited but the problems still persist and I am totally disappointed with the product and feel I have been cheated of my hard earned money. Around 5 to 7 complaints were lodged and each time engineer visists and replaces some part or the other.I have also lodged a fresh complaint today with Complaint Nos [protected]. I had great faith in Samsung products and regularly using its products since last 15 to 20 years, and had absolutely no issue s with any of their devices. But this expereince with Samsung AC has really left a bad taste in the mouth and my faith and trust has been shaken. I will now have to think twice about buying samsung products or recommending it to any one else. I have mailed Samsung several times and lodged complaints with snapshots and videos about the sounds the AC was making so that senior R & D staff and Technical Team at Samsung and see for themselves and provide the solution. It is really pathetic to see that inspite of my repeated requests to replace the unit altogether no effort has been seen in this regard. I am pained and shocked to see this kind of apathy from a brand such as Samsung and would like to thank them for their complete lack of support and their apathy towards my brand loyality towards Samsung for last 15 to 20 years. I would once again urge the Senior Management Team at Samsung to please listen seriously to Customer Greviances and sort out this issue or else I would have no other option but be compleeled to take legal steps for resolution of my greviances. Hope this mail reaches the right person in the chain of command and my isues gets resolved.

I call loadge for a printer SAMSUNG M2876ND (purchased date 19/05/2015) dated 25/08/2015 and 29/08/2015 and 31/08/2015 no.-[protected]. Eng.visit but problem not solved yet till date. I contact them but till date not respond any one from samsung serviceing centre. please help me and guide .

I have bought a Samsung Galaxy Mobile Phone Battery from the Authorised Samsung Service Centre - No. 46, Annai Indra Main Road, Velachery, Near Railway station, Chennai- 42. Ph.[protected]. With 6 Months Warranty as mentioned in the Bill attached. But day by day my mobile battery's performance was reduced and soon it will die in 3 hours after fully charged. I have been facing this problem from the 2nd week of the purchase. Then only I have realised that i was cheated and a duplicate battery was given to me. So I have approached service centre to replace the product. But the guy in the showroom simple refused my request since the product ID is not matching with the ID mentioned in the bill. Then only I came to know that they have written the wrong ID in the bill during the time of purchase itself. While writing the Serial No they simply changed few character in the middle of the serial number and provided the duplicate battery. We are buying thinks in the authorised service centres to avoid duplicate products only. But I cant digest while the same thing is happening in the authorised service centres. Guys, please be careful while buying things from the authorised service centres too. Kindly check the product code and the bill while buying the product. Note: Kindly look at the attached image for details.

I have purchased SAMSUNG GALAXY CORE 2 in March. I am using Vodafone for internet and BSNL for voice calling. Last few months I am facing problem in using internet and voice call. I live in Kanpur (UP, India). The problem is that there is very slow network connection inspite o[censored]sing 3G sim. I cannot access my network connection. Please provide some help

Dear Sir,
I purchased a new samsung s4 in october 2014, within the purchase of single day my handset heats like a grill. I went to Samsung smart cafe, they replaced my handset with a new sealed pack one. Again the same problem, again they opened a new handset and given to me .
Means in 1st week of buying I got 2 handset replaced and I was with 3rd handset, problem persists the same but as days are more then 7 now, they told me now I have to take handset to the service centre. Ok!

At service centre it took 3 months for them too understand my complaint and again they replaced my handset again. Now I have a 4th handset Samsung S4 with me.
Unfortunately same problem persists, it heats like a grill, I'm scared that any time it can blast, apart from heating some more issues . Handset reboot automatically, applications suddenly stops automatically.

Moreover the hell of the machine.

My Samsung complaint reference number is [protected].

Please have a look at the photo, it touches 49.4 degrees. I ask you is it a microwave owen or a mobile. How can anyone talk with this heating machine

Hope Consumer court will help me in this matter.

Thanks
Dr Puneet Lunial
[protected]

Sir i have buy new samsung mobile handset samsung galaxy note edge on[protected] from Amplified Communications Opp. Usha Cinema Hall, Paona BAzar Imphal West-795001 Bill no.:- AMP/2161 IMEI No. 357088/06/058837/7 My problem is that display of my handset is not fixed properly so front camera has un use and most of the dust has enter and the problem has extend day by day so i have tell to samsung care AMP E-SERVICES PVTLTD Manipur they replaced new display after all now the reason is same as first problem so now i want to replaced my handset to another or refund plz help me to get best solution.

After the purchase of Samsung Mobile GRAND PRIME MODEL SM-530 on 18/04/15 it developed a fault that it gets hangup while operating. I contacted the company they checked the device remotely through remote control number of times and when the could not rectify the fault they asked me to visit the service centre. I visited the A.R Electronics Jammu who is the authorised serve centre in the first week of July 15 the device was there for two days they set it at the factory level and handed over to me for further observation. Its error had not gone it was still there.I again approached thee company through phone calls and through mails and contacted the following persons on phone and after great exercise they again directed e to visit the service centre as some senior engineers would have a check up of the device.I deposited the mobile set with the service centre in the last week of August 15. It was again there for more than a week and I got a message to collect it and keep it under observation. I used it but the error was there. I contacted the management and requested for its replacement but they refused it to replace for the reasons best known to them. Names of persons whom I contacted MR. VIKAS KAUMAR SENIOR EXECUTIVE MR SANOOP KAUMAR -DO- MR AJEET MR DEELIP KUMAR MADAM NEELAM SENIOR EXECUTIVE AND OTHERS Now I am submitting a complaint through you concern and in case no reply is received I will proceed legally MY NAME, , , , BANSI LAL DHAR CONTACT NO [protected] E MAIL...[protected]@gmail, com