Samsung India Complaints & Reviews

I am highly dissatisfy with your service centre located in Chikhli Gujarat Buying Samsung mobile is excitement for young youth like me by paying huge amount... I have purchased Samsung Galaxy Note 4 Model SM-N910G IMEI No.[protected] Serial No.R58G11D88JX As Samsung believe in customer satisfaction by providing update on regular basis I tried to update my software through OFFICIAL SAMSUNG SMART SWITCH but Error occurred and suddenly my mobile started to auto restart continuously. When I went to Samsung Service centre placed in Chikhli Gujarat 396521, they refused to look into my matter of concern by saying my mobile is showing error KNOX WARRANTY VOID:0X1 (1) they couldn''t repair my mobile because i tried to update my mobile. As I am Samsung fan boy and purchase Samsung mobile regularly, AND NEVER FACED SUCH PROBLEM, but looking after this incident, I have to think twice before buying. Mobile worth 50000 but after sales service ZERO I request you to refund my money looking after your After sale service... Kindly look into my matter and update me for the same asap. Your Thankful, Hussen Khan

Panel of LED TV defected due to negligence of samsung service engineer during repair .please intention and re check my TV (under warranty).I had complained many time but did not get satisfied reply. I m serving in army.my name G P PANDEY..contact-[protected]. Complaint nunumber-[protected].

I buyed Samsung S6 on 31st august 2015 from Sai Mobiles, charni road, mumbai, its been 15 days but from that 5 days mobile was been in the service station.. on 11th i sent to service station around 3pm and i was there till 5.30pm they told its been done, then same evening i again went there around 630pm with the same battery draining problem they told to keep mobile for observation. they gave me mobile on 14th evening around 7.20pm and lotd all is been resolved.. But today morning 15th Sept. again we are facing same issues of battery drainage after 100% battery charged, which i lost around 68% without downloading even single software within 4 hrs time and even in this 4 hrs i hardly spoked with anyone for even 10 minutes.. this is how Samsung India treats customers???? I am paying so much high cost for buying a product for Rs.37500??? Service station (SHARP ENTERPRISES, LAMIGNTON ROAD, MUMBAI) giving only 1 answer we have done it and fix mobile issues, and kept mobile for 4 days that is from 11th to 14th evening. this is ridiculous service from the service station and also from their senior manager Mr. Krishna?? this is how we are treated after sales of products?? they saying they have changed the battery and even mother board of just 10 days old mobile, then also the same issues arise??? then what have they done in past 4 days?? think if i having a busy day and there are many calls on mobile then even battery will not last for 3 hrs???? Even there customer care executives not ready to listen from past 4 days its like we have given the query to Escalation team, but till now nothing is resolved.. when i told them its defect of mobile, then they giving excuse like its 7 days are passed, we cannot do anything.. We request you to kindly give us the refund of the mobile phone or replace the Samsung s6 with the new piece at the earliest.. i am really FED UP now... hope for the best reply from your side..

I have Purchased Samsung LED TV 32f 5500 model on 23/10/2013.I had led panel issue on 02/04/2014.That time samsung service center manager said the led panel is out of stock.it will take 10 days time to replace the panel. The same day I got call from the Pondicherry service center they said LED panel is available today it self will replace the led panel. Now that panel is not working. The panel is old one.the manufacture of led panel is April 2013.My led tv manufacture month is August 2013.samsung cheating to the customer. Kindly look into this and help me. Regards Saji Thomas [protected] [protected] [protected]@yahoo.com

We had purchased a Samsung refrigerator on 22nd Apr 2011 . It has started malfunctioning after a year only. Within a span of four years it got repaired 4 to 5 times. Now, after 4.5 years it again in a completely off condition. We lodge a complain on customer care number your engineer from authorized service center came and he was least bother to check the problem, he had just refill the gas and charges us Rs 1250, as a result just after two days again our refrigerator had stop working then again we lodge complain on toll free number one engineer came and now he is telling us a new story that there is some leakage in coil, wanted us to buy a new refrigerator and offering us a discount of 10 % on condition if we show them the purchase invoice. I need to know who keeps the bill after 4.5 years. Now a days every small company has some software to check the purchase date I don’t aspect this from “Samsung” Now, i am completely pissed off from this as this product is hardly 4.5 years old and within that life had undergo multiple repair. I had spent 22k to buy this refrigerator and had spent approx. 5 k for the repairs, still my refrigerator not working. Please look in the matter. I doubt that my refrigerator was having some manufacturing defect, which was not handle properly when my refrigerator was under warranty period. I have lost complete faith in Brand. Further, I don't see any logic in offering me 10% discount or is the value of your product after 4 years. I would rather prefer to sell it to kabadiwala. Reference No./ BP No. - [protected] Model No - RT26HCUZ1/CTL Date 15/9/2015

On 25.07.2015, a request for repairs was made vide ref no.[protected]. On 22.08.2015, it was addressed as previous one visit, the guys forgot bringing selector knob. So the unit remained unuseable during this period. Well, even on 22.08.2015, selector brought was of some other model. They tinkered with it and somehow pushed it in place. I had expressed my apperhension but they were sure that it would work. A copy of the bill no./receipt no. 2445 of 22.08.2015 is enclosed. During 1st week of september, i informed them of selector being gone out of order. Pl look in to it as the repair bill paid has come a cropper. Money spent being of no use. Kindly look in to it.

Dear sir, my name is suresh. i am n employee in private office . i got a message on 1 week ago u win 1 million u.s dollars and 1 samsung laptop, 1 samsung mobile. send me ur details so just casually i send my details. yesterday i got a mail. your prized money was arrived to india. at customs office in delhi airport. so please credit 25, 500. to my sbi account. today i received a call from him number.[protected]. he said deposit money into sbi account. then that parcel will be come to my home. so i replied ok . where r u now. he said he in delhi indhira gandhi airport. so i replaid ok wait there. my friend in that airpirt .he will meet u and he paid money to u .so please tell me ur address.next minute he cut my phone and. switched off his mobile. so please . this cyber crimes. thanking you sir.

Bahut Hai hanging karta hai Samsung Galaxy E7 service centre dene ke bad bhi nhi bana esa phone kiyu utar te hai

This is my third complaint against samsung.My device Samsung A7 is over heating and i have visited 3 times to samsung service center but end up with no result.I have bought this mobile on 30/08/15 and then on my job is to run around dealer and service center by taking my complaint. I have received messages from DM-SAMCCC 2 times SAYING THAT YOUR QUERY MIGHT BE RESOLVED .But nothing is been done till date. I am very Un-Happy with the kind of service i got from samsung service. I request you to kindly exchange my mobile at the earliest and help me in not wasting my time running around service center in my busy schedule. First request service center number - [protected] dated 9/9/15 ( FYI )

We have a samsung fridge model no-ra19f, control no-c202142, model code-ra19ades1/xtl, compressor no -msa143ks/b/sic and seriol no-o6674zac202137r-which was bought on 23 april 2012... we have missed the original bill and but product is under warranty...and service provider is not replacing the compressor...

Dated: Guwahati, the 12th day of September, 2015 I bought a Samsung 40’’ LED TV of Model No-WA40F5000, Serial No-24223ZEDA02261K on 23rd November, 2013 from Bharali Brothers Private Limited, Chandmari, Guwahati. Since June, 2015 I started noticing deterioration in the quality of picture in the upper portion of the viewing screen. The picture in the upper portion of the screen appeared to be slightly dark than the rest portion of the screen. On my lodging a complaint, a claim No.[protected] dated 11.07.2015 was registered and consequently, a technician named Shankar De from Samsung Service Centre (BIR Electronics Pvt. Ltd., Ground Floor, Bora Service Petrol Pump Building, G.S. Road, Guwahati) paid a visit and examined the T.V. set for which he charged an amount of Rs.1140/- (Rupees One Thousand One Hundred Forty). According to this technician, the defect was in the picture tube for which he gave the assessment of approximately Rs.25000/- (Rupees Twenty Five Thousand). Having spent Rs.53, 900/- (Rupees Fifty Three Thousand & Nine Hundred) for a T.V. set only one and half year ago, spending another Rs.25000/- (Rupees Twenty Five Thousand) for a picture tube appeared unreasonable. Samsung calls itself market leader in manufacturing of picture tubes. Even otherwise picture tube is not expected to develop defects in so short a period. I contacted Branch Office of Samsung at Ulubari, Guwahati. The behavior of the staff over there was deplorable. No one was willing to talk and guide on this matter. The security guards present in the office seemed to be under instruction to prevent customers from meeting the Samsung staff. The Branch Manager appeared to be a VVIP, who accordingly to staff, was either out of station or attending some kind of conference. There was one gentleman among the staff, who gave his name as Mr. Saibal Majumdar (Mobile No:[protected]). He was diplomatic and courteous and took the relevant papers from me with a promise to do something. The days passed by. Whenever I made phone calls to Mr. Majumdar, he assured that the case is being processed. Now Mr. Majumdar has also stopped responding to the calls. It is not that I wanted picture tube free of cost. I was willing to pay for the same but I expected a reasonable discount considering the fact that the picture tube became defective within a short period of time. I am hugely disappointed by the treatment meted out to me. Samsung staff does not have customer friendly approach. If this is how Samsung treats its customers it cannot be expected to remain market leader for long. I have now decided to take recourse to legal action. My notice will follow soon. Particulars of the Complainant Pavan Kumar Tiwari, Senior Advocate, Gauhati High Court, Guwahati. Residence Add: House No:1, Government Press Road, Bamunimaidan, Guwahati-781021. Phone/Mobile: [protected]; [protected];[protected].

Samsung galaxy core2….() I buyed a Samsung galaxy core 2 handset on the date of 18th sep 2014 …in that I had a some issue like no battery backup so I called the samsung customer care and they told that to visit the service centre …so that I visited the service centre in service centre they checked and told me that it is an battery issue…so that we will replace the battery so that your handset will becomes in normal condition…..so that I am agreed in that time….after servicing the handset I collected back my handset…..and I used for 2days ….but I had a same issue….so that again I visited the service centre and told …. So they told we will replace the handset….. so that I am agreed in that time…..after few days I got a new handset…after getting my new handset I used for only 4days ……but I had same issue like no battery backup…….hanging issue…over heating ….so that I called the customer care …..so that they told to visit again service centre……..so as per they request I visited again to the service centre ……so they kept handset for an observation for 2 days …after they told for this purpose we will replace the motherboard …..so that your handset will becomes in normal condition…that time I argued with them after that they told once again we will replace the handset……….so that once again im agreed to there words….and I asked still how many days I have to wait for second replacement …..so that they told that it will takes 7 days time to replace the handset……..after 7days I got second replacement……present now I am using second replacement handset but still im facing the same issue…… I don’t no why they are doing these type of service………..i never thought of these type of worst service…………….

I have Purchase a samsung mobile phone samsung galaxy grand 4G PRIME.. I CONTACT SAMESUNG CETER GHUMARWIN BILASPUR H.P BUT NOT BETTER RESPONSE..but this phone is very heating ...so I want to replaced my phone as soon as possiy kindly CONTACT [protected]

My order number is [protected].This ORDER is from BOOKMYOFFER The POWER BANK OF 9000Mah which I purchased was not working at all. Can your SERVICE to me is that to REPLACE it with an appropriate one or REFUND. PLEASE HELP ME by doing some favour. I had got my order on 7/9/2015. please consider my complaint and help me as soon as possible. This is not fair of giving an not working piece to costumers. please take care and help me with my order.

Hello i have ordered samsung powerbank 9000 mAh its not at all good its not worth of 600 because its not giving back up front red light is also not working its waste of my time please refund my money back order placed -12/09/2015 item [protected] order[protected]

Sir, I have been working as a techno-legal consultant for consumer court in Gujarat. I have been practicing as an Arbitrator in Gujarat High Court for last twenty five years. I have purchased a handset: Samsung Galaxy E7 on 08/09/2015 at about 07.00 P.M. evening from smile mobiles Store, Bapunagar, Ahmedabad, Gujarat. The bill number is SMSSEP15/0640 costing Rs.16, 500.The day of 09/09/2015 was spent and consumed to get a new Nano-sim card, restore the data, applications etc. Immediately after that I observed the following major faults on 10/09/2015 in the morning since 07.00 A.M. 01. The handset started overheating on receiving even a single phone call. 02. The mobile stopped working and lagged for 30 minute constantly 03. The mobile kept continuously hanging if started. 04. No process of a data backup was supported even though we tried different methods and different computers. In that way I have approached Samsung customer care on S.G. highway at Earth Arise building Ahmedabad. The following bad experience I faced with the Samsung customer care staff. 01. The executive insisted to put the phone for observation for 2 days, which I refused to open the new phone because not even 48 hours were completed since I purchased. Why should I accept the new handset to be dismantled and use it within such short hours after purchase? 02. After that, they changed the statement and asked me to update the firmware and told me to wait for 30-40 minutes. 03. Further they told me that my memory card is having virus so hand set became hung up. 04. Again they told me to keep the phone under observation. 05. Still I submitted the phone for half n hour but the problems are not resolved after taking back. From the above reason, it has been noticed that the service center people are just making experiments on a new handset. They don’t have a concrete decision on issue towards the solution. It is to be noted that after buying a new phone and wasting time for restoring data for 24 hours, I don’t need to dismantle my phone and again to use it. It would rather be better to throw it on the road. The Samsung staff refused t o replace the phone on the basis of “Dead on Arrival Policy.” It is to be noted that your company staff is just singing a song of the policy matters only and they don’t have the technical as well as commercial justification. Complains: The Branch Manager Mr Nityanand was not ready to listen to me as he informed me that he was busy in important meeting. The branch supervisor Mr. Ravindra was not able to solve the problem as well as he was just favoring about your company. In such a situation I think that after having a top multinational branch your company staff is highly non co-operating and not attentive. Still my handset problems are as usual. I wasted my three and half working hours at above mentioned service center of your company and experienced careless and rude behavior of your senior staff like Mr.Ravindra . Mr Nityanand did not take the matter sincerely and avoided me even after waiting for more than three and a half hours. Still my phone is not working properly and I need the replacement of the same on the basis of “Dead On Arrival” Policy. So if you really care about your customer please get me the phone replaced. If I donot get the phone replaced I will be compelled to register a complain against your company I attach here with copy of service request, as per my view, absolutely failed. Awaiting your reply soon. Chaxul.M.Pandya Surveyor, Valuer and Arbitrator

MC32J7035CK Convection MWO with SLIM FRY™, 32 L Even though I bought the captioned Microwave oven from M/S Nandilath G Mart, Mavoor Road, Calicut on 27/08/2015, ( Invoice no-CLT 8319 DATED 27/08/2015) but non o[censored]r company representative came here for free demonstration till this date. Is this is the way of service u ar giving to your customers ? 2 weeks has lapsed and no one came for demonstration and how much time further I should wait to get free demonstration. It is very shameful for a multi brand company having weak customer service base or unsatisfied customers.. Are you having a customer service centre at Calicut ? If having it is better to shut down the centre which is of no use to customers who are buying products o[censored]r company nor the service we except from u. Further make arrangement for free demonstration at our convenience since for the past 2 weeks we were enjoying our Onam vacation and now joined for office duty. waiting an early action. JYOTHI KUMAR.G 39/384-A ASWATHI POOZHIYIL ROAD WEST HILL.P.O KOZHIKODE-673005 MOB- [protected] EMAIL- [protected]@gmail.com

It is really painfull and dsistressing for me to complain about a Samsung AC purchased by me on 29/06/2015 with registered mobile nos [protected].. It is a Split Air conditioner Model Nos AR18JC5JAMVNNA with serial nos. 037MPPCG101868M. Right since last one and half months it has start to emit noise and vibration and started To have water leakage. Around 5 to 6 Complaints were raised and and on each time engineer visisted and replaced some part or the other.I had spoken to Mr Sachin of Customer experience for 3 to 4 times and engineer had visited but the problems still persist and I am totally disappointed with the product and feel I have been cheated of my hard earned money. Around 5 to 7 complaints were lodged and each time engineer visists and replaces some part or the other.I have also lodged a fresh complaint today with Complaint Nos [protected]. I had great faith in Samsung products and regularly using its products since last 15 to 20 years, and had absolutely no issue s with any of their devices. But this expereince with Samsung AC has really left a bad taste in the mouth and my faith and trust has been shaken. I will now have to think twice about buying samsung products or recommending it to any one else. I have mailed Samsung several times and lodged complaints with snapshots and videos about the sounds the AC was making so that senior R & D staff and Technical Team at Samsung and see for themselves and provide the solution. It is really pathetic to see that inspite of my repeated requests to replace the unit altogether no effort has been seen in this regard. I am pained and shocked to see this kind of apathy from a brand such as Samsung and would like to thank them for their complete lack of support and their apathy towards my brand loyality towards Samsung for last 15 to 20 years. I would once again urge the Senior Management Team at Samsung to please listen seriously to Customer Greviances and sort out this issue or else I would have no other option but be compleeled to take legal steps for resolution of my greviances. Hope this mail reaches the right person in the chain of command and my isues gets resolved.

Dear Sachin/Samsung Team, It is really painfull and dsistressing for me to complain about a Samsung AC purchased by me on 29/06/2015 with registered mobile nos [protected].. It is a Split Air conditioner Model Nos AR18JC5JAMVNNA with serial nos. 037MPPCG101868M. Right since last one and half months it has start to emit noise and vibration and started To have water leakage. Around 5 to 6 Complaints were raised and and on each time engineer visisted and replaced some part or the other.I had spoken to Mr Sachin of Customer experience for 3 to 4 times and engineer had visited but the problems still persist and I am totally disappointed with the product and feel I have been cheated of my hard earned money. Around 5 to 7 complaints were lodged and each time engineer visists and replaces some part or the other.I have also lodged a fresh complaint today with Complaint Nos [protected]. I had great faith in Samsung products and regularly using its products since last 15 to 20 years, and had absolutely no issue s with any of their devices. But this expereince with Samsung AC has really left a bad taste in the mouth and my faith and trust has been shaken. I will now have to think twice about buying samsung products or recommending it to any one else. I have mailed Samsung several times and lodged complaints with snapshots and videos about the sounds the AC was making so that senior R & D staff and Technical Team at Samsung and see for themselves and provide the solution. It is really pathetic to see that inspite of my repeated requests to replace the unit altogether no effort has been seen in this regard. I am pained and shocked to see this kind of apathy from a brand such as Samsung and would like to thank them for their complete lack of support and their apathy towards my brand loyality towards Samsung for last 15 to 20 years. I would once again urge the Senior Management Team at Samsung to please listen seriously to Customer Greviances and sort out this issue or else I would have no other option but be compleeled to take legal steps for resolution of my greviances. Hope this mail reaches the right person in the chain of command and my isues gets resolved.

I call loadge for a printer SAMSUNG M2876ND (purchased date 19/05/2015) dated 25/08/2015 and 29/08/2015 and 31/08/2015 no.-[protected]. Eng.visit but problem not solved yet till date. I contact them but till date not respond any one from samsung serviceing centre. please help me and guide .