Sangeetha Mobiles Complaints & Reviews

Hi team, i have ordered mobile online on 23rd may 2020 @sangeethamobiles.com site. It was supposed to reach on 29th may but we did not get it. Also they are not responding for calls and chats. We went to the store directly they said that mobile is not available hence we are asking for money return. We did not get any response for that. Either we are asking for mobile delivery/money return. Request you to please help us on to resolve this issue.
Thanks,
Pavani

Order date: 15th may 2020. Order no: san[protected]. I have ordered a mobile handset and so far it is not delivered and i had requested through phone and email to cancel the order and refund the money, several times and i haven't even received any response. All i get over phone is that give us some time.

Please confirm and cancel my order and refund the money asap.

Ordered on 26th may, 2020 order id : san[protected]
Its still not delivered to me.
So please refund my money

Hi team,

I had placed an online order for micro max q4310 canvas 2. Its been 2 weeks and i have not received the product nor have got any communication regarding the order status.

Would like to cancel the order since have purchased the product required already.

Kindly cancel the order and refund the amount which has already been paid.

I placed an order of a mobile redmi 7 through online. I paid 7900 rs. But its 4th june my order still not delivered. I had called customer care service, they said they will delivered my mobile with in 7 days, but still no confirmation.
I feel cheated.

I placed an online order in sangeetha mobiles in 29th may 2020, while placing order it showed 2 hours delivery, but after payment they said 5-6 days for delivery. Order number san[protected]. No response in email or customer care yet. Feeling like cheated. Please help.

To whomsoever it concerns,

I had purchased a smartphone from sangeetha mobiles website on 29th april 2020. The delivery date was 3rd may 2020, however it was not delivered. Tried reaching customer care several times & at last it got connected on 5th may 2020 & they said delivery would be delayed. Hence, i asked them to cancel the order & help me with refund but they said i will have to send email for cancelling the order.
Hence, i have sent them an email on 5th may 2020 with order details. But till today (I. E., 01st june 2020) there has been no response to none of my emails.
I had called customer care & it would take minimum 20 minutes for the call to connect & once its connected the executive would say i have sent an email and you will get an update by today end of the day (This has happened for 5 times now). Finally today an executive picked the call & i asked her to connect me to her supervisor or provide an escalation matrix or number. She placed me on hold saying i am transferring the call to higher authority & the call was on hold for 10 minutes & it got disconnected. Now from past 1 hour i am trying to connect back to customer care & none answers.

Worst experience ever from any of the stores. I have purchased smartphones only through amazon, flipkart, etc. I haven't faced any issues like this before.

Whoever, is reading this email, i would request you to do the needful as its already 1 month for refund & no update as to when the refund would happen. I am in a bad situation due to lockdown & its really urgent for me to have the refund.

Thanks,
Manu
[protected]/[protected]

Please give the correct contact phone numbers of sangeetha mobiles at kakinada, when ever the customers are requesting for the contact numbers of sangeetha mobiles kakinda, the just dial person are giving them the wrong numbers which are cancelled in the year 2018 and are allotted to others an done of the numbers given by just dial is allotted to the coo of pesticides manufacturing company hyderabad. He is getting disturbed always with such calls. Kindly provide the customers who are asking for sangeetha mobile, kakinada mobile numbers correctly.

We hope you understood our problem and do the needful at the earliest.

Regards.
Mrs. Simon
For nichino india

Below email was sent on tue, 5 may 2020 07:33:06 gmt+0530.
Till now the issue is not resolved.
Hi,
Earlier last year in 2019 i had bought an mobile from your store at anantha nagar, electronic city phase -2, bangalore -560100
Since my company had declared work from home, there would be lot of conference calls and hence i felt a need of a earphone for my mobile.

I selected a bluetooth earphone on 21 mar 2020 around 6:45pm. Your store people tried to demo the device. And it was not powering on.
They told that charge is not there and hence it will work if i put it for charging.
I believed their statement and bought it.
That whole night i charged it and tried but the device was not working.
From next day onward lockdown was declared in karnataka.

Towards april end store open. I went and contacted the store at 11am. I explained the problem.
Store manager shivshankar got the device kept it at place and sent me back saying that he will check it and asked me to come later.
That day evening i went till that time they did not even check the device. There was a queue due to lockdown and when my turn came i met shivshankar.
That time only he put it for charging and asked me to come again. I went after 30 minutes.
When my turn came i met shivshankar, he spoke two words and even before completing the conversation with me, he went to attend other people who wanted to buy mobile.
When i asked him still my conversation was not over he said "customers are waiting". Is this how sangeetha treats customers after they bought stuffs? Is it only concerned about new customers?
Finally he came to me and said it is not working and told that they need approval from ho and indicated that ho is not working. He sent me back to come back on may 4th.

Since it is a blocker for my conference calls, i checked your website about policies and found the page on replacement and refund policy.
Later for some days your store was not open. Once again it was open during lockdown period, i went to meet shivshankar, to explain the refund policy and if he assures refund i can buy from somewhere.
He was not even ready to see the refund policy which i was trying to show from your website. He said that i should come back on 4th may.

4th may when i went, i asked for refund. He started saying that there is no refund policy and he is being working in sangeetha for more than 5 years. I then showed the refund policy in website. Then he started saying that it is for "failed transactions"
Then after reading it then he told me that i should only send email and get approval. He showed me devices which are double the price of device that i have bought and asked me to buy them as a replacement.

Now i am sending you the email as a last resort.

Questions:
1. From when the backend team for support was working?
2. Why did your store people sell a non-working product?
3. Why your store people are not interested to speak to customers who are coming to store with genuine problems. Are they not trained about after sale service?
4. Why your store people are not aware of refund policy
5. Why customer has to send the email for such issues? Why cant your store people manage such issues?

Summary:
1. Sangeetha mobile has sold a non working device to me without even demonstrating to me
2. Sangeetha mobile made me visit their store atleast 4 times to their store without any resolution
3. Sangeetha mobile finally made me write even the email to resolve the issue
4. Since there is not commitment/clarity about the policies, i was not able to buy new device from anywhere and for more than 45 days i am stuck with a non working device.

Attachment:
1. Bill copy
2. Store manager details

Note:
Device and bill are already with store manager.

Please approve the refund so that i can buy earphone of my choice from your store or any other store.
Thanks,
Saravana

I have ordered for a realme 5pro, 6gb, 64gb mobile phone by online to sangeetha mobile.com on 09.05.2020, and with order i paid rs. 15999.00 through icici bank credit card, after sometime they sent me a email with declaration that my order success fully placed and they have got rs. 15999.00 from icici bank and they said the ordered item will reach to me, kolkata, (Dumdum area, pin 700074) within five to seven days, but today is is 16.05.2020...

This is subba reddy. I ordered the mobile redmi 8 note on sangeetha moblie online portal on 9/05/2020. Actually they mentioned 2 hours delivery in the portal but still not yet delivered, since from 3 days i was taking to sangeetha customer care and they are not properly responding. I am so frustrated and disgusting, in this case no other option is available to send an email. Can you please let me know when will it delivered and if my order is not delivered by today, i will directly go to the cyber crime hyderabad to file a cheating case on your website.

Orders should not accepted in red zone area (Hyderabed) but they are accepting and not delivering in this case i can submit cheating case on cybercrime hyd.

Order id :san[protected] mobile number :[protected] location :hyderabed, customer name :subba reddy

I ordered the mobile on sangeeta mobiles webesite on monday (04-may-2020) and the website has confirmed 2 hours delivery
I understand covid19 can cause delays but today its friday and my product comes in 2 hours delivery as there promise but nothing received as off now

I have tried contacting the customer case number atleast 20 times and have not got any proper response. All i hear is we will get back to you

My phone is broken if they can not deliver then please do not promise. The worst part is am not able even track if my mobile will be delivered or not

Right now am not sure if i have lost rs15k already or i will get any refund since there is no answer to my queries

Sir actually we ordered samsung m31 mobile on sangeetha on april 21 and till now we did not got delivery when we are calling to cuatomer care they are rejecting our calls

I am staying in cv raman nagar, bangalore and have purchased samsung galaxy m31 mobile on 03 may, 2020, for which cost is 17, 498 rs. And my order number is #san[protected]. As i understand this is not a normal situation and everyone is effected by lockdown but when i went to their site to purchase mobile i saw message that every item will be delivered in 2 hours with slightly delay in delivery in some areas but its more than 3 days and there is no update regarding the mobile set and i am not getting any satisfactory answer from customer care too and for past 3 days they are keep telling me that you will get your mobile by eod.

Till now order has not been taken. What is the problem actually.. I pai all tha money.. Then what is the problem?? From yesterday to till today i have contacted with almost 7 customer care representative peoples. I have to explain the issue to each and every person from start to end and they simply says we will get back to you. Actually when i will receive my ordered mobile? Im so frustrated with you customer care service. No one is responding to my queries. I need the respinse immediately. I need the mobile tp be delivered by today.

I placed a order on realme 6 @12.41 pm dated 5th of may 2020. The money was debited from my account. But till now no confirmation msg/email/order status from your end. What is this??? I paid almost 17000 in total as a single payment. But in you website during my order it showed the product is available for 2hr delivery but after payment made, still it shows order status and payment status as pending. This is not fair. I need this to be resolved...

Dear sir/mam
This is in reference to ordet no-one SAN[protected].
I had ordered an oppo a31 from sangeetha mobile on 3 may 2020.the payment has been done from my side 2 days ago. But the website is still showing that payment is pending. I can't think of any option. I have mailed them. But reply is still awaited...

I ordered mobile in Sangeetha mobile online and till now not delivered as committed also the customer care is worthless. I had wrost experience with them. My 12000/- stucked with them. They took prepaid order but not delivered and also not ready to cancel the order. My ph no. [protected]

This is my order id: san[protected]. April 12th i ordered but still they are not delivered at. I asked to cancel even their not doing cancel also. Cheating site. Dont buy any thing.. Customer service very poor they are sleep mode always.in site product is showing i payed amount on online. Now they are saying product stock not available. I said cancel the product but they are not cancling. Dont buy mobiles in this store. Fake very worst customer support. No updates nothing

I have ordered iphone charging cable since my wire got broken, before booking called sangeeta care and asked can they deliver they said to book online and it will deliver in 2 days and i asked in chat also as it is lockdown i cant go out, now after booking they are saying me they cant deliver cable they can deliver only mobiles, when they can't deliver why they promise and take advantage of the crucial time, took the money and saying not possible to deliver and when i asked them to cancel they are saying it will attract penalty for cancelling, soi am nowhere, they are not responding to emails as well