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1.8
Updated: Apr 7, 2026
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444
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1036
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Shadowfax reviews & complaints page 41

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P
Pooja CA
from Bengaluru, Karnataka
Jan 2, 2022
Resolved
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I have ordered the product from mesho which was prepaid order and the delivery date was 19/12/2021 but i got the message as product delivered on 13/12/2021 i didn't even get a call from delivery executive, and it is marked as product delivered, i have complainted many times before no response so far. AWD no. SF[protected]FPL
Feb 7, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2022
Shadowfax Customer Care's response Dear Pooja,

This is not the experience we are building for our customers. We apologise for this instance and have escalated the matter for proper action. Rest assured that we will resolve this at the earliest.

Regards,
Team Shadowfax
Verified Support
Jan 05, 2022
Shadowfax Customer Care's response Dear Pooja,

We tried getting in touch but were unsuccessful. Please share with us your alternate number or a good time at [protected]@shadowfax.in to contact you and resolve your concern.

Regards,
Team Shadowfax
View replies
Product not delivered yet AWD no.[protected] which was to be delivered on 13/12/21 please sort the problem ASAS
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    T
    Tarun-khullar
    Jan 2, 2022
    Resolved
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    Resolved

    I ordered goods worth Rs 1625 on the fashion portal Limeroad.com on 14th Dec.2021, the goods were by mistake ordered giving our old address: J-15, Lajpat Nagar III, New Delhi 110024
    The rider named Deepak not finding me at the above mentioned address asked me to transfer Rs. 1625 into the Paytm account of one Mr. Manish / Deepak Prasad Jaiswal and promised me to deliver the goods at my new address at Gurgaon.
    I transferred the money accordingly on 16th Dec. 21 but till today I have neither received the goods nor the money. Please help...

    Tarun Khullar [protected]
    Feb 4, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Jan 02, 2022
    Shadowfax Customer Care's response     Dear Sir/Madam,

    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

    Sincerely,
    Team Shadowfax
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      N
      Neelam Bijalvan
      Jan 1, 2022
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      I have return a product of Meesho which was picked by your company's courier guy but that product was not reached to meesho till yet kindly help me out.
      Shadowfax customer support has been notified about the posted complaint.
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        S
        Shabananowfal
        from Kollam, Kerala
        Jan 1, 2022
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        Address: Nabhan manzil, umayanallor, Near to dreams furniture, kollam,kerala 691589

        Where is my order?
        Please deliver my parcel
        Delivery is too delay
        Expected date of delivery is over
        Id SF[protected]FPL
        Shadowfax customer support has been notified about the posted complaint.
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          M
          madha praveen
          Dec 30, 2021
          Resolved
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          Resolved

          Address: Trendset Towers,Kamalapuri Colony,Banjara Hills

          I did purchase one watch from meesho I did cancel to delivery but I did not get refund from meesho then I did ask them they said delivery was not canceled from shadowfax pls cancel it
          Feb 5, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Jan 02, 2022
          Shadowfax Customer Care's response           Dear Sir/Madam,

          We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

          Sincerely,
          Team Shadowfax
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            S
            Sk Abdul Jasher
            Dec 30, 2021
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            Order #[protected]
            Product - Pretty Latest Women Jackets & Waistcoat
            Tracking ID
            : SF[protected]FPL

            The product was ordered from meesho and was opted for an exchange... The exchange product was not delivered but I received a message of the product to be delivered successfully. Wtf !?
            No one even asked for the OTP !!!
            HOW CAN YOUR PEOPLE DELIVER WITHOUT CONFIRMING THE OTP !!!?
            Shadowfax customer support has been notified about the posted complaint.
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              L
              Lovedeep Mattu
              Dec 30, 2021
              Resolved
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              Resolved

              Address: Sector 36 near police station

              Delivery boy order lekar gya but koi return bottle Jo honi hai uski sleep nai dekar gya and mera payment bhi Kat gya Chuka hai [protected] is par contact kre jaldy
              Feb 3, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Jan 02, 2022
              Shadowfax Customer Care's response               Dear Sir/Madam,

              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

              Sincerely,
              Team Shadowfax
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                G
                Gadde Likhith
                Dec 30, 2021
                Resolved
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                Resolved

                We have Ordered a Mi Smart Band 6 On 14 Dec 2021 5:37PM (GMT +5:30) .The Estimated Delivery Date was 16 Dec 2021 But As of now it is December 30 Dec 2021/And I still haven't received my order. When I called Xiaomi Support they said product will be delivered and all but problem is with shipping company (ShadowFax) When I called shadowfax support number no matter how many times I tried I got "Sorry There are no active orders against this phone number" Pls Don't Trust Shadowfax They are scammers
                Jan 30, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Dec 30, 2021
                Shadowfax Customer Care's response                 Dear ABC,

                We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                Sincerely,
                Team Shadowfax
                Verified Support
                Dec 30, 2021
                Shadowfax Customer Care's response                 Dear Gadde,

                We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                Sincerely,
                Team Shadowfax
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                  S
                  Sheetal Singh styles
                  Dec 29, 2021
                  Resolved
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                  Resolved

                  Address: Noida sector 58

                  I have ordered a product from Meesho and shadowfax claimed that the have delivered it on 25th dec. I haven't recived the product . Meesho is saying we can't do anything in this and shadowfax is not contacting me .
                  Feb 13, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 30, 2021
                  Shadowfax Customer Care's response                   Dear Sheetal,

                  We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                  Sincerely,
                  Team Shadowfax
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                    I
                    Isha Lohia
                    from Solapur, Maharashtra
                    Dec 28, 2021
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                    It was COD order of Rs. 680 but the product that got delivered was not what I had ordered. It was not even close to what I ordered. I’m not okay with the service provided and I request a refund.
                    Shadowfax customer support has been notified about the posted complaint.
                    View replies
                    Dear Isha,

                    Greetings from Shadowfax!

                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                    Regards,
                    Team Shadowfax
                    Reply
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                      R
                      rs8281066
                      from Mumbai, Maharashtra
                      Dec 28, 2021
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                      Mein shewdowfax delivery patner hu mera paisa shewdowfax se nahi mila hai na he koi contact number hai jaha se me lu mera mobile number hai [protected]
                      Shadowfax customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir/Madam,

                      Greetings from Shadowfax!

                      We would like to have a closer look into the matter. Kindly share your registered mobile number and your shadowfax ID via [protected]@shadowfax.in.

                      Regards,
                      Team Shadowfax
                      Reply
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                        P
                        Pallavi2601
                        from Hyderabad, Andhra Pradesh
                        Dec 27, 2021
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                        I ordered a top from meesho and initially I have put cod and received a tracking link for my order. In the tracking link I found pay now option so I paid 541 rupees online through paytm to shadow fox... But somehow the delivery partner didnot received the update of that so I needed to give him money to take my order. I have paid twice for one product. I have screenshot of the payment. Kindly look into this and initiate my refund ASAP.
                        Shadowfax customer support has been notified about the posted complaint.
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                          T
                          Tilak Raj singh Rawat
                          from Ghaziabad, Uttar Pradesh
                          Dec 27, 2021
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                          Address: P 233 sector 12 Pratap vihar vijay nagar

                          Hi Team
                          Water logging of gutter from 1 week and this will make a reason of illness so please resolve this at the earliest.
                          Shadowfax customer support has been notified about the posted complaint.
                          View replies
                          Dear Tilak,

                          Greetings from Shadowfax!

                          We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                          Regards,
                          Team Shadowfax
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                            P
                            Pooja CA
                            from Bengaluru, Karnataka
                            Dec 27, 2021
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                            In mesho I ordered a product which is prepaid and the delivery date was 19/12/2021 but i got the message as delivered on 13/12/2021, i didn't even get a call from delivery executive so far . This is second time i am complaing no response from yourside my order no.is[protected] kindly take necessary action ASAP.
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 27, 2021
                            Shadowfax Customer Care's response                             Dear Pooja,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
                            Dec 27, 2021
                            Updated by Pooja CA                             AWD no.[protected]
                            Product was marked as delivered on 13/12/2021 and no call from delivery executive.i didn't received any product. Please sort the issue ASSP

                            Dec 27, 2021
                            Updated by Pooja CA                             AWD no. SF[protected]FPL
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                              C
                              chinnu lakshmi
                              Dec 27, 2021
                              Resolved
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                              Resolved

                              To who you delivered this productSF[protected]FPL.from meesho...I want my product immediately
                              Jan 27, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Dec 27, 2021
                              Updated by chinnu lakshmi                               I didn't get my product..but got a delivered message ..kindly give immediate reply otherwise I give complaint in consumer forum.
                              Verified Support
                              Dec 27, 2021
                              Shadowfax Customer Care's response                               Dear Lakshmi,

                              Greetings from Shadowfax!

                              We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                              Regards,
                              Team Shadowfax
                              View replies
                              Do you have any update about my missed product
                              Reply
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                                S
                                Sowmiya Sowmiya
                                Dec 27, 2021
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                                I have ordered a kurti from meeshow
                                . I didn't received my product yet. But it shows in the app already delivered.
                                Shadowfax customer support has been notified about the posted complaint.
                                Dec 27, 2021
                                Updated by Sowmiya Sowmiya                                 I didn't received my product
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                                  S
                                  Sowmiya Sowmiya
                                  Dec 27, 2021
                                  Resolved
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                                  Resolved

                                  I have order a kurti from meeshow .My product didn't received yet . But it shows in the already delivered.
                                  Jan 28, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Dec 27, 2021
                                  Updated by Sowmiya Sowmiya                                   I didn't received my product
                                  Verified Support
                                  Dec 27, 2021
                                  Shadowfax Customer Care's response                                   Hi Sowmiya,
                                  We are sorry for the inconvenience caused. Pease share your AWB number via [protected]@shadowfax.in so that we can look into this for you.
                                  Verified Support
                                  Dec 28, 2021
                                  Shadowfax Customer Care's response                                   Dear Sowmiya,

                                  Greetings from Shadowfax!

                                  We tried to reach you on call but your number was switched off. Kindly share with us your alternate number or convenient time for better assistance.

                                  Regards,
                                  Team Shadowfax
                                  Helpful
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                                    P
                                    Pinaz Kazi
                                    Dec 27, 2021
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                                    Hi,

                                    I haven’t received Deluxe_2021_Annual_Gift_0445 that is AWB SF[protected]KR. It was supposed to reach by 23rd December 2021. It has been changing the delivery date every day since then with no movement whatsoever. Kindly look into it and get back ASAP.
                                    Shadowfax customer support has been notified about the posted complaint.
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                                    Resolved
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                                      P
                                      Priyanka Dehare
                                      Dec 26, 2021
                                      Resolved
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                                      Resolved

                                      I have found parcel but in parcel no product found empty parcel was delivered me please help i give cash on dilivery for product
                                      Jan 28, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Dec 26, 2021
                                      Updated by Priyanka Dehare                                       I ordered product from meesho I found empty parcel thire was no product please help me refund my mony or exchange this i Wii pay cash on delivery

                                      Verified Support
                                      Dec 28, 2021
                                      Shadowfax Customer Care's response                                       Dear Priyanka,

                                      Greetings from Shadowfax!

                                      We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

                                      Regards,
                                      Team Shadowfax
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                                        B
                                        Bablou Prasad
                                        from Port Blair, Andaman and Nicobar Islands
                                        Dec 26, 2021
                                        Resolved
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                                        Resolved

                                        Address: Pammal

                                        Your delivery person called my customer and asked to cancel the delivery saying the item inside is damaged and my customer refused it. So cancelled on behalf of customer. This is ridiculous. Before I blog this all over I want a call explaining the same.

                                        Your Kids Embellish.. order OnlineShop is Cancelled per request. Raise issue at https://exp.shadowfax.in/9Jw5CU -Shadowfax

                                        Kids Embellished Gown, variant: 10 - 11 Years
                                        Tracking ID:SF[protected]ONI

                                        Shipping Partner:Shadowfax
                                        Jan 27, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 27, 2021
                                        Shadowfax Customer Care's response                                         Hi Prasad,
                                        We are sorry for the bitter experience.
                                        Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.
                                        View replies
                                        Dear Bablou,

                                        Greetings from Shadowfax!

                                        We sincerely apologize for your experience. Please share details of the issue you faced, contact number along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                        Regards,
                                        Team Shadowfax
                                        Reply
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