Submit a Complaint
Claimed

Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Jun 3, 2026
Complaints 1482
Resolved
444
Unresolved
1038
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Shadowfax
Rank #1-20

Shadowfax reviews & complaints page 41

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
7
7th C /18 /Nitya Tiwari
Jan 3, 2022
Resolved
Report
Copy
Resolved

I ordered a kurta with pant on meesho and returned it as I got only pant your delivery boy came and took the product and didn't got any phone, message or slip.. they are telling to arrange product return slip or message ... Please provide slip or message to me or please give our delivery boy no. Please provide I want my refund
Feb 13, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2022
Shadowfax Customer Care's response Dear Nitya,

Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

Regards,
Team Shadowfax
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    remiya567
    Jan 3, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: Kannur

    Sir I have ordered 3 kurti set from limeroad and was delivered only one on dec 31 2021.. I have paid full amount for all the 3 kurti set.. Till yesterday shadowfax team responded that the product is shipped but today they are saying no such courier is available.. Kindly resolve my issue and help me to get my products
    Jan 4, 2022
    Complaint marked as Resolved 
    They have send me and email that they will resolve the issue and the same day i got my products delivered.. Happy for it.. Thankyou
    Shadowfax customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Pooja CA
      from Bengaluru, Karnataka
      Jan 2, 2022
      Resolved
      Report
      Copy
      Resolved

      I have ordered the product from mesho which was prepaid order and the delivery date was 19/12/2021 but i got the message as product delivered on 13/12/2021 i didn't even get a call from delivery executive, and it is marked as product delivered, i have complainted many times before no response so far. AWD no. SF[protected]FPL
      Feb 7, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Jan 04, 2022
      Shadowfax Customer Care's response       Dear Pooja,

      This is not the experience we are building for our customers. We apologise for this instance and have escalated the matter for proper action. Rest assured that we will resolve this at the earliest.

      Regards,
      Team Shadowfax
      Verified Support
      Jan 05, 2022
      Shadowfax Customer Care's response       Dear Pooja,

      We tried getting in touch but were unsuccessful. Please share with us your alternate number or a good time at [protected]@shadowfax.in to contact you and resolve your concern.

      Regards,
      Team Shadowfax
      View replies
      Product not delivered yet AWD no.[protected] which was to be delivered on 13/12/21 please sort the problem ASAS
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        T
        Tarun-khullar
        Jan 2, 2022
        Resolved
        Report
        Copy
        Resolved

        I ordered goods worth Rs 1625 on the fashion portal Limeroad.com on 14th Dec.2021, the goods were by mistake ordered giving our old address: J-15, Lajpat Nagar III, New Delhi 110024
        The rider named Deepak not finding me at the above mentioned address asked me to transfer Rs. 1625 into the Paytm account of one Mr. Manish / Deepak Prasad Jaiswal and promised me to deliver the goods at my new address at Gurgaon.
        I transferred the money accordingly on 16th Dec. 21 but till today I have neither received the goods nor the money. Please help...

        Tarun Khullar [protected]
        Feb 4, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Jan 02, 2022
        Shadowfax Customer Care's response         Dear Sir/Madam,

        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

        Sincerely,
        Team Shadowfax
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          Neelam Bijalvan
          Jan 1, 2022
          Report
          Copy

          I have return a product of Meesho which was picked by your company's courier guy but that product was not reached to meesho till yet kindly help me out.
          Shadowfax customer support has been notified about the posted complaint.
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shabananowfal
            from Kollam, Kerala
            Jan 1, 2022
            Report
            Copy

            Address: Nabhan manzil, umayanallor, Near to dreams furniture, kollam,kerala 691589

            Where is my order?
            Please deliver my parcel
            Delivery is too delay
            Expected date of delivery is over
            Id SF[protected]FPL
            Shadowfax customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              madha praveen
              Dec 30, 2021
              Resolved
              Report
              Copy
              Resolved

              Address: Trendset Towers,Kamalapuri Colony,Banjara Hills

              I did purchase one watch from meesho I did cancel to delivery but I did not get refund from meesho then I did ask them they said delivery was not canceled from shadowfax pls cancel it
              Feb 5, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Jan 02, 2022
              Shadowfax Customer Care's response               Dear Sir/Madam,

              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

              Sincerely,
              Team Shadowfax
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sk Abdul Jasher
                Dec 30, 2021
                Report
                Copy

                Order #[protected]
                Product - Pretty Latest Women Jackets & Waistcoat
                Tracking ID
                : SF[protected]FPL

                The product was ordered from meesho and was opted for an exchange... The exchange product was not delivered but I received a message of the product to be delivered successfully. Wtf !?
                No one even asked for the OTP !!!
                HOW CAN YOUR PEOPLE DELIVER WITHOUT CONFIRMING THE OTP !!!?
                Shadowfax customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  L
                  Lovedeep Mattu
                  Dec 30, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Sector 36 near police station

                  Delivery boy order lekar gya but koi return bottle Jo honi hai uski sleep nai dekar gya and mera payment bhi Kat gya Chuka hai [protected] is par contact kre jaldy
                  Feb 3, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 02, 2022
                  Shadowfax Customer Care's response                   Dear Sir/Madam,

                  We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                  Sincerely,
                  Team Shadowfax
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    Gadde Likhith
                    Dec 30, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    We have Ordered a Mi Smart Band 6 On 14 Dec 2021 5:37PM (GMT +5:30) .The Estimated Delivery Date was 16 Dec 2021 But As of now it is December 30 Dec 2021/And I still haven't received my order. When I called Xiaomi Support they said product will be delivered and all but problem is with shipping company (ShadowFax) When I called shadowfax support number no matter how many times I tried I got "Sorry There are no active orders against this phone number" Pls Don't Trust Shadowfax They are scammers
                    Jan 30, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 30, 2021
                    Shadowfax Customer Care's response                     Dear ABC,

                    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                    Sincerely,
                    Team Shadowfax
                    Verified Support
                    Dec 30, 2021
                    Shadowfax Customer Care's response                     Dear Gadde,

                    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                    Sincerely,
                    Team Shadowfax
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sheetal Singh styles
                      Dec 29, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Noida sector 58

                      I have ordered a product from Meesho and shadowfax claimed that the have delivered it on 25th dec. I haven't recived the product . Meesho is saying we can't do anything in this and shadowfax is not contacting me .
                      Feb 13, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 30, 2021
                      Shadowfax Customer Care's response                       Dear Sheetal,

                      We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                      Sincerely,
                      Team Shadowfax
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        I
                        Isha Lohia
                        from Solapur, Maharashtra
                        Dec 28, 2021
                        Report
                        Copy

                        It was COD order of Rs. 680 but the product that got delivered was not what I had ordered. It was not even close to what I ordered. I’m not okay with the service provided and I request a refund.
                        Shadowfax customer support has been notified about the posted complaint.
                        View replies
                        Dear Isha,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
                        Reply
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          rs8281066
                          from Mumbai, Maharashtra
                          Dec 28, 2021
                          Report
                          Copy

                          Mein shewdowfax delivery patner hu mera paisa shewdowfax se nahi mila hai na he koi contact number hai jaha se me lu mera mobile number hai [protected]
                          Shadowfax customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Madam,

                          Greetings from Shadowfax!

                          We would like to have a closer look into the matter. Kindly share your registered mobile number and your shadowfax ID via [protected]@shadowfax.in.

                          Regards,
                          Team Shadowfax
                          Reply
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Pallavi2601
                            from Hyderabad, Andhra Pradesh
                            Dec 27, 2021
                            Report
                            Copy

                            I ordered a top from meesho and initially I have put cod and received a tracking link for my order. In the tracking link I found pay now option so I paid 541 rupees online through paytm to shadow fox... But somehow the delivery partner didnot received the update of that so I needed to give him money to take my order. I have paid twice for one product. I have screenshot of the payment. Kindly look into this and initiate my refund ASAP.
                            Shadowfax customer support has been notified about the posted complaint.
                            Helpful
                            2 other people found this review helpful
                            2 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              Tilak Raj singh Rawat
                              from Ghaziabad, Uttar Pradesh
                              Dec 27, 2021
                              Report
                              Copy

                              Address: P 233 sector 12 Pratap vihar vijay nagar

                              Hi Team
                              Water logging of gutter from 1 week and this will make a reason of illness so please resolve this at the earliest.
                              Shadowfax customer support has been notified about the posted complaint.
                              View replies
                              Dear Tilak,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                              Regards,
                              Team Shadowfax
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Pooja CA
                                from Bengaluru, Karnataka
                                Dec 27, 2021
                                Report
                                Copy

                                In mesho I ordered a product which is prepaid and the delivery date was 19/12/2021 but i got the message as delivered on 13/12/2021, i didn't even get a call from delivery executive so far . This is second time i am complaing no response from yourside my order no.is[protected] kindly take necessary action ASAP.
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 27, 2021
                                Shadowfax Customer Care's response                                 Dear Pooja,

                                Greetings from Shadowfax!

                                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                Regards,
                                Team Shadowfax
                                Dec 27, 2021
                                Updated by Pooja CA                                 AWD no.[protected]
                                Product was marked as delivered on 13/12/2021 and no call from delivery executive.i didn't received any product. Please sort the issue ASSP

                                Dec 27, 2021
                                Updated by Pooja CA                                 AWD no. SF[protected]FPL
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  chinnu lakshmi
                                  Dec 27, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  To who you delivered this productSF[protected]FPL.from meesho...I want my product immediately
                                  Jan 27, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Dec 27, 2021
                                  Updated by chinnu lakshmi                                   I didn't get my product..but got a delivered message ..kindly give immediate reply otherwise I give complaint in consumer forum.
                                  Verified Support
                                  Dec 27, 2021
                                  Shadowfax Customer Care's response                                   Dear Lakshmi,

                                  Greetings from Shadowfax!

                                  We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                  Regards,
                                  Team Shadowfax
                                  View replies
                                  Do you have any update about my missed product
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sowmiya Sowmiya
                                    Dec 27, 2021
                                    Report
                                    Copy

                                    I have ordered a kurti from meeshow
                                    . I didn't received my product yet. But it shows in the app already delivered.
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Dec 27, 2021
                                    Updated by Sowmiya Sowmiya                                     I didn't received my product
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sowmiya Sowmiya
                                      Dec 27, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I have order a kurti from meeshow .My product didn't received yet . But it shows in the already delivered.
                                      Jan 28, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Dec 27, 2021
                                      Updated by Sowmiya Sowmiya                                       I didn't received my product
                                      Verified Support
                                      Dec 27, 2021
                                      Shadowfax Customer Care's response                                       Hi Sowmiya,
                                      We are sorry for the inconvenience caused. Pease share your AWB number via [protected]@shadowfax.in so that we can look into this for you.
                                      Verified Support
                                      Dec 28, 2021
                                      Shadowfax Customer Care's response                                       Dear Sowmiya,

                                      Greetings from Shadowfax!

                                      We tried to reach you on call but your number was switched off. Kindly share with us your alternate number or convenient time for better assistance.

                                      Regards,
                                      Team Shadowfax
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Pinaz Kazi
                                        Dec 27, 2021
                                        Report
                                        Copy

                                        Hi,

                                        I haven’t received Deluxe_2021_Annual_Gift_0445 that is AWB SF[protected]KR. It was supposed to reach by 23rd December 2021. It has been changing the delivery date every day since then with no movement whatsoever. Kindly look into it and get back ASAP.
                                        Shadowfax customer support has been notified about the posted complaint.
                                        View replies
                                        Resolved
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          ST Courier
                                          1
                                          (1502)
                                          Franch Express Courier
                                          1
                                          (415)
                                          Shiprocket
                                          1
                                          (491)