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Shadowfax Complaints & Reviews

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Updated: Oct 26, 2025
Complaints 1452
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436
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Shadowfax reviews & complaints page 41

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M
Maneesha Vivo z1x
Dec 24, 2021
Resolved
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Resolved

I would like to return 2 products which I ordered through the official website of forever 21.

The AWB numbers are as follows
[protected] &[protected]
Thanks

The delivery agents of shadowfax called yesterday after waiting for the long 12 days and told that the need extra money to pick up the order from my home. I agreed for that because I was very much frustrated and I want to give away the products so that I can get my money back.

Unfortunately due to some emergency I was not home in the evening yesterday( waiting for them since morning no one came till evening and for the past 12 or 13 days). So I let them know that I won't be available. And asked for the pick up today. And I am pausing all the engagements and sitting home and waiting for them to pick it up.

And today I am not able to contact them.

They are testing my patient level. I am so fed up with shadowfax delivery service. The same kind of issues happened with this courier service before also. Very bad service including the customer service. Not able to contact them now.

I urgently need to return the package as soon as possible. Otherwise I won't get the refund from the olus website.

Hope the Problem get solved as soon as possible
Jan 27, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2021
Shadowfax Customer Care's response
Dear Maneesha,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax
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    K
    Kannagadu
    Dec 23, 2021
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    It's a worst courier service
    Shadowfax customer support has been notified about the posted complaint.
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      Y
      Yepi
      Dec 23, 2021
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      My supplier id 279129 and my 1st experience with you is so bad about your courier service is use less bcz I don't get any single call from your side My order are not picked up yet
      Sub Order no. [protected]_1
      Shadowfax customer support has been notified about the posted complaint.
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        V
        Varun Ganapathi
        Dec 23, 2021
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        Resolved

        The sizzling deals payout on 22/12/2021 was rs 55 including incentives, but I only recieved 35rs per order which sums up to be 525rs for 15 orders. I have to be paid 825 rs in total for Wednesday's payout, please see to it that I am paid accordingly, i also have a screenshot that shows the sizzling payout deal ad
        +1 photos
        Jan 24, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Dec 24, 2021
        Shadowfax Customer Care's response
        Dear Varun,

        Greetings from Shadowfax!

        This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

        Regards,
        Team Shadowfax
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          F
          Fan q
          Dec 23, 2021
          Resolved
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          Resolved

          Address: Mumbai

          Hi my order number[protected] was picked up yesterday.
          However after sometime i got a msg from shadow fax that the pickup has failed due to quality check fail.

          I told this to the delivery executive, and he told that the pickup is successful and so dont worry about it.

          Then i got another msg from madura peter England that my pickup has failed.

          The package is in good condition with tags intact. So there is no question of qc fail. Also otp was mentioned correctly by me.

          Please update me on this asap, because my package is with shadow fax, and i Haven't got a refund on my product from peter England madura, because its showing the return has failed at doorstep, but item is with shadow fax.
          +2 photos
          Dec 31, 2021
          Complaint marked as Resolved 
          I emailed at this address [email protected] A ticket was generated. On the 26th i received a call from shadow fax from the number +918048130623 . First my package was returned to me on the 27th. And then pickup was arranged, and this time the pickup was successful, and my refund from peter england was initiated.
          Shadowfax customer support has been notified about the posted complaint.
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            S
            Shwetha.L Ss
            Dec 23, 2021
            Resolved
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            Resolved

            Delay for delivery order

            I have order an meesho app but did not delivery of shadowfax Courier boy is calling night they tell delivery your order TOMMROW but I am not received my order...
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            M
            meenakshi kodishala
            Dec 22, 2021
            Resolved
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            Resolved

            Without attempting for pick up of my Return AJIO product...following text received for 2 days...and no attempt of pick up made...

            We tried reaching you today for pickup of Women Lightly .. from AJIO. You may reach us at[protected] PIN 9378 - Shadowfax

            Ajio Return ID- RT53827427
            Jan 25, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Dec 24, 2021
            Shadowfax Customer Care's response
            Dear Meenakshi,

            Greetings from Shadowfax!

            We are glad that your shipment has been picked up successfully. Thank you for reaching out to us.

            If you're satisfied with the team's effort or have feedback to share, please visit https://bit.ly/SFGMB and bit.ly/ShadowfaxApp to rate our performance.

            Warmly,
            Team Shadowfax
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              N
              nalinrema
              from Chennai, Tamil Nadu
              Dec 22, 2021
              Resolved
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              Resolved

              I ordered a product in Meesho to the tune of Rs.1000/-. Since there was no one to receive the product, it was taken back by the delivery person from Shadowfax. When contacted, he said he would deliver the next day. However, it was not delivered. There was no response on the number also. Request you to take suitable action so that the product is delivered immediately
              Jan 23, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Dec 23, 2021
              Shadowfax Customer Care's response
              Dear Sir/Madam,

              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

              Sincerely,
              Team Shadowfax
              Happy to inform that I recd the parcel today. Thank you
              I ordered a pretty fashion shirt worth 310/- after it reached hyd masabtank as per tracking then on 19th jan delivery person call came at night 11 pm that he is unable to deliver the night so he will deliver it the next day but he didnot came nd delivery shows as product has been delivered.i got cheated by delivery guy.kindly look into my product details.

              Product not delivered but message received as delivered - Comment #3948294 - Image #0
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                F
                Fan q
                Dec 22, 2021
                Resolved
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                Resolved

                Address: Mumbai

                I had a return pickup initiated for my peter England order from shadow fax.
                Order no.[protected].

                The executive had picked up the order successfully, but i got a text saying my item had failed quality check, when instead evrything was fine and return was done successfully.

                He insisted that evrything is fine, and gave me his number if anything happens.

                I told the deliver guy about the sms and asking why is it showing as failed, to which he replied he is new and will sort the issue after he reaches the center afterwards.
                I am waiting on a resolution, as i have got multiple texts from peter england and even shadow fax showing me my return was not picked up.

                Please solve the issue, my return item is with the delivery guy, and was picked up successfully.
                +2 photos
                Dec 31, 2021
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Dec 22, 2021
                Updated by Fan q
                Tracking id- R[protected]TDN
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                  V
                  Varalu
                  from Chennai, Tamil Nadu
                  Dec 22, 2021
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                  Received a wrong one kindly take back the product and refund
                  Shadowfax customer support has been notified about the posted complaint.
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                    P
                    Pooja CA
                    from Bengaluru, Karnataka
                    Dec 22, 2021
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                    The product is not delivered from meshoo which was marked as delivered on 13th dec, it was a prepaid product
                    Shadowfax customer support has been notified about the posted complaint.
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                      G
                      Giri Venkatesh
                      Dec 22, 2021
                      Resolved
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                      Resolved

                      A prepaid order from Meesho (order #[protected]) was shipped through shadowfax (tracking ID: SF[protected]FPL) and it was falsely updated as delivered on 24th November whereas I was not even contacted to attempt delivery. And already paid amount also, If he updated it as cancelled order then also I could get at least a refund. I am contacting Meesho again and again as well as writing complaint message and mail to shadowfax. Now I am helpless; neither I got the product nor the money. Please help asap!🙏🏻😭
                      Jan 23, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 22, 2021
                      Shadowfax Customer Care's response
                      Dear Giri,
                      Greetings from Shadowfax!
                      We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                      Regards, 
Team shadowfax
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                        P
                        Pooja Batish
                        from Mumbai, Maharashtra
                        Dec 21, 2021
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                        Hi
                        I had a pickup scheduled for 29th Nov and I asked the person to collect it either before 10AM or after 6 PM but he denied to do so. Then I asked him to reschedule it for Saturday. And he agreed but no pickup attempted after that and it is cancelled without informing me. I even talked to a sales executive girl and she guaranteed to reschedule the pickup and get it done ASAP but again nothing. Am trying to contact shadowfax from last 20 days but no response.
                        Help me with this.
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 22, 2021
                        Shadowfax Customer Care's response
                        Dear Sir/Madam,

                        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                        Sincerely,
                        Team Shadowfax
                        Dec 22, 2021
                        Updated by Pooja Batish
                        Hi

                        Return ID is[protected].
                        ORDER NUMBER:
                        R[protected]TDN
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                          N
                          Naga Malleswari Kandukuri
                          Dec 21, 2021
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                          Nagamalliswari K, Shadowfax Tracking ID: SF[protected]FPL. An delivery scheduled on 20th December from Meesho by your shadowfax delivery executive. By the time he reached my location I'm not able to answer his call. Later I phoned him he told me that he is coming on same day evening but he couldn't make it. He updated the status as DELIVERED. Next day December 21st We are trying to reach his number but this time call was answered by some computer generated voice and asking for registered mobile number and pin. Several time I've tried with given details eventually its saying wrong credentials. Could you please look after with given details for my product delivery. I hope will receive a favorable response. THANK YOU.
                          +2 photos
                          Shadowfax customer support has been notified about the posted complaint.
                          Dear Naga,

                          Please share with us the content images with invoice and a/c detail with IFSC code by writing to us at [protected]@shadowfax.in.

                          Regards,
                          Team Shadowfax
                          Naga Malleswari Kandukuri's [Complaint's author] reply, Dec 25, 2021
                          Mail sent please check through it, Thankyou
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                            S
                            Sharutisingla
                            Dec 20, 2021
                            Resolved
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                            Resolved

                            Your delivery partner pickup from my customer 2product but my seller received only one product.
                            Jan 22, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 21, 2021
                            Shadowfax Customer Care's response
                            Dear Sharuti,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
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                              E
                              Emima Jiby
                              Dec 20, 2021
                              Resolved
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                              Resolved

                              Address: Shadowfax, Bangalore

                              I am complaining for the delivery of the product. I've ordered four items from snapdeal and i received only two. But after the delivery of two items i received a message that all the four items were delivered but I haven't received it. The delivery time was Dec 16 11.55 a.m. This was a prepaid delivery. Now I'm not getting either or missing items. Please do the needful.
                              +1 photos
                              Jan 21, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 21, 2021
                              Shadowfax Customer Care's response
                              Dear Sir/Madam,

                              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                              Sincerely,
                              Team Shadowfax
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                                K
                                Kabitabrata Ray
                                Dec 20, 2021
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                                Dera Sir/madam
                                I haven't received order from last two weeks.
                                Pl. Do something at your end.
                                Thanking you.
                                Regards
                                Kabita rata Roy.
                                Shadowfax customer support has been notified about the posted complaint.
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                                  A
                                  Abrarahmed Khan
                                  Dec 20, 2021
                                  Resolved
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                                  Resolved

                                  Address: Mysore

                                  Dear Team,
                                  This is to bring to your notice that one of your agent had taken payment 3times through online mode now we are asking him to refund he is not answering calls and Messages from last 5days his name is Akash from Mysore and his contact number is [protected] so please check and tell him to refund us our amount.
                                  Jan 21, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 20, 2021
                                  Shadowfax Customer Care's response
                                  Dear Sir/Madam,

                                  We're truly sorry about your experience and keen to make it right. Please share the AWB number with us  via [protected]@shadowfax.in to expedite the resolution.

                                  Sincerely,

                                  Team Shadowfax
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                                    H
                                    Happy Goutam
                                    from Delhi, Delhi
                                    Dec 20, 2021
                                    Resolved
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                                    Resolved

                                    Address: C-6, 363, sultan puri, new delhi-110086

                                    My meesho seller panel shadowfax return parcel is not delivered to me, but it's showing all parcels delivered in my meesho return panel and also meesho seller panel team is not taking any action from shadowfax team, please find attached file of return order id's and tracking id.

                                    Order id Create Return Date Delivered Return Date Courier Partner Awb Number
                                    [protected]_1 11-Dec-21 20-Dec-21 Shadowfax R[protected]FPL
                                    Customer Return
                                    [protected]_1 11-Dec-21 20-Dec-21 Shadowfax R[protected]FPL
                                    Customer Return
                                    [protected]_1 11-Dec-21 20-Dec-21 Shadowfax R[protected]FPL
                                    Customer Return
                                    [protected]_1 11-Dec-21 20-Dec-21 Shadowfax R[protected]FPL
                                    Customer Return
                                    [protected]_1 10-Dec-21 20-Dec-21 Shadowfax R[protected]FPL
                                    Customer Return
                                    [protected]_1 12-Dec-21 19-Dec-21 Shadowfax R[protected]FPL
                                    Customer Return
                                    [protected]_1 10-Dec-21 16-Dec-21 Shadowfax R[protected]FPL
                                    Customer Return

                                    These all trackind id's showing delivered on messho seller panel but, we dont received any parcel, kindly investigate and update asap.

                                    E-Mail id:- [protected]@gmail.com
                                    Company Name : Khatu Shyam Enterprises
                                    Contact number: [protected], [protected]
                                    Jan 21, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 21, 2021
                                    Shadowfax Customer Care's response
                                    Dear Gautam,

                                    Greetings from Shadowfax!

                                    We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                    Regards,
                                    Team Shadowfax
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                                      V
                                      Vidisha Kashyap
                                      Dec 19, 2021
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                                      I was to receive a parcel yesterday but i didn’t and unfortunately it shows it was delivered and not to my address to someone else’s address. I was said i’ll receive a call from you’ll in an hour but i haven’t since yesterday. I have already paid for the item.
                                      Shadowfax customer support has been notified about the posted complaint.
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