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Shadowfax Complaints & Reviews

1.8
Updated: Nov 28, 2025
Complaints 1466
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437
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Shadowfax reviews & complaints page 41

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P
Pooja CA
from Bengaluru, Karnataka
Dec 27, 2021
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In mesho I ordered a product which is prepaid and the delivery date was 19/12/2021 but i got the message as delivered on 13/12/2021, i didn't even get a call from delivery executive so far . This is second time i am complaing no response from yourside my order no.is[protected] kindly take necessary action ASAP.
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2021
Shadowfax Customer Care's response
Dear Pooja,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax
Dec 27, 2021
Updated by Pooja CA
AWD no.[protected]
Product was marked as delivered on 13/12/2021 and no call from delivery executive.i didn't received any product. Please sort the issue ASSP

Dec 27, 2021
Updated by Pooja CA
AWD no. SF[protected]FPL
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    C
    chinnu lakshmi
    Dec 27, 2021
    Resolved
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    Resolved

    To who you delivered this productSF[protected]FPL.from meesho...I want my product immediately
    Jan 27, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Dec 27, 2021
    Updated by chinnu lakshmi
    I didn't get my product..but got a delivered message ..kindly give immediate reply otherwise I give complaint in consumer forum.
    Verified Support
    Dec 27, 2021
    Shadowfax Customer Care's response
    Dear Lakshmi,

    Greetings from Shadowfax!

    We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

    Regards,
    Team Shadowfax
    Do you have any update about my missed product
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      S
      Sowmiya Sowmiya
      Dec 27, 2021
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      I have ordered a kurti from meeshow
      . I didn't received my product yet. But it shows in the app already delivered.
      Shadowfax customer support has been notified about the posted complaint.
      Dec 27, 2021
      Updated by Sowmiya Sowmiya
      I didn't received my product
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        S
        Sowmiya Sowmiya
        Dec 27, 2021
        Resolved
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        Resolved

        I have order a kurti from meeshow .My product didn't received yet . But it shows in the already delivered.
        Jan 28, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Dec 27, 2021
        Updated by Sowmiya Sowmiya
        I didn't received my product
        Verified Support
        Dec 27, 2021
        Shadowfax Customer Care's response
        Hi Sowmiya,
        We are sorry for the inconvenience caused. Pease share your AWB number via [protected]@shadowfax.in so that we can look into this for you.
        Verified Support
        Dec 28, 2021
        Shadowfax Customer Care's response
        Dear Sowmiya,

        Greetings from Shadowfax!

        We tried to reach you on call but your number was switched off. Kindly share with us your alternate number or convenient time for better assistance.

        Regards,
        Team Shadowfax
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          P
          Pinaz Kazi
          Dec 27, 2021
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          Hi,

          I haven’t received Deluxe_2021_Annual_Gift_0445 that is AWB SF[protected]KR. It was supposed to reach by 23rd December 2021. It has been changing the delivery date every day since then with no movement whatsoever. Kindly look into it and get back ASAP.
          Shadowfax customer support has been notified about the posted complaint.
          Resolved
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            P
            Priyanka Dehare
            Dec 26, 2021
            Resolved
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            Resolved

            I have found parcel but in parcel no product found empty parcel was delivered me please help i give cash on dilivery for product
            +1 photos
            Jan 28, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Dec 26, 2021
            Updated by Priyanka Dehare
            I ordered product from meesho I found empty parcel thire was no product please help me refund my mony or exchange this i Wii pay cash on delivery

            Verified Support
            Dec 28, 2021
            Shadowfax Customer Care's response
            Dear Priyanka,

            Greetings from Shadowfax!

            We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

            Regards,
            Team Shadowfax
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              B
              Bablou Prasad
              from Port Blair, Andaman and Nicobar Islands
              Dec 26, 2021
              Resolved
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              Resolved

              Address: Pammal

              Your delivery person called my customer and asked to cancel the delivery saying the item inside is damaged and my customer refused it. So cancelled on behalf of customer. This is ridiculous. Before I blog this all over I want a call explaining the same.

              Your Kids Embellish.. order OnlineShop is Cancelled per request. Raise issue at https://exp.shadowfax.in/9Jw5CU -Shadowfax

              Kids Embellished Gown, variant: 10 - 11 Years
              Tracking ID:SF[protected]ONI

              Shipping Partner:Shadowfax
              Jan 27, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Dec 27, 2021
              Shadowfax Customer Care's response
              Hi Prasad,
              We are sorry for the bitter experience.
              Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.
              Dear Bablou,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced, contact number along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                N
                Nikhilmizil90
                from Delhi, Delhi
                Dec 26, 2021
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                Address: Rajouri garden,new delhi

                My mobile is number is [protected] i am delivery partner of shadowfex i am really disapponited that i am not receving cash on delivery order your company i think blocked my cod order please reopen my cod order last continues one month i receiving paid order but i want to recive cod order also so please reopen my cash on delivery order
                Shadowfax customer support has been notified about the posted complaint.
                Dear Nikhil,

                Greetings from Shadowfax!

                This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

                Regards,
                Team Shadowfax
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                  T
                  Tilak Dhakad
                  from Bhopal, Madhya Pradesh
                  Dec 26, 2021
                  Resolved
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                  Resolved

                  Address: Bhopal Mandideep

                  My order from ajio send to be pickup from Shadowfax, ID : R[protected]AJI
                  Courier Man didn't come to pickup the product from home and called me somewhere else and when I went there he rejected my product, that I notice. I genuinely asked for a reason. He replied in unbearable abusive language and also started pushing and forcing to fight.
                  Courier guy Name : Surjeet Meena
                  His Number : [protected]
                  Jan 26, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 26, 2021
                  Shadowfax Customer Care's response
                  Dear Kamla,

                  This is inexcusable. We stand committed to a safe and delightful delivery experience. We have noted the details and escalated this matter to the right departments to take corrective action.

                  Regards,
                  Team Shadowfax
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                    K
                    Kas-m
                    from Serampore, West Bengal
                    Dec 26, 2021
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                    R[protected]FPL
                    Order #[protected]
                    The delivery person refused to pick up my product claiming I am returning used product. The fact that I had to return is the same that I received that damaged used product from the seller itself. That is not how you fraud people. I talked with the customer service and reinstated the return but the courier person rejected my return request by ditching. My return period also will be over soon. I want my refund. This I literally not how you fraud people. Literally unbelievable.
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 26, 2021
                    Shadowfax Customer Care's response
                    Hi Kasturi,
                    This surely isn't what we want you to experience. Please reach out to us via [protected]@shadowfax.in along with your concern and Shadowfax ID so that we can look into this for you.
                    Dec 27, 2021
                    Updated by Kas-m
                    Return was picked up by there is no update regarding it
                    Finally my return was picked up but there's no update anywhere. Atleast update the pick up...?
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                      V
                      Vishal Vas
                      Dec 26, 2021
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                      Sir from yesturday I couldn't login no response I complained twice no one is responding plz corect my issue my I d is1597407
                      Shadowfax customer support has been notified about the posted complaint.
                      Dear Vishal,

                      Greetings from Shadowfax!

                      This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

                      Regards,
                      Team Shadowfax
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                        V
                        Vinodkumar Vinod
                        Dec 25, 2021
                        Resolved
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                        Resolved

                        Address: Bangalore 560973

                        Hiii i am vinod we have ordered a product from mesho app and it was still in process and i got a call from shadowfax but i was not able to take the calls i was in office and i tried calling that number but it's not getting connected and today i am seeing that the order has been delivered on 24/12/2021 but i checked with my family but they said they didn't received any thing plz check with ur shadow fax team and trace the number i got the call from this number [protected] and take this as high priority and deliver the item asap .i am hoping for the positive response asap
                        Feb 9, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 26, 2021
                        Shadowfax Customer Care's response
                        Dear Vinod,

                        Greetings from Shadowfax!

                        Apologies for your unpleasant experience. We have escalated this matter to our internal team and shall get back to you at the earliest.

                        Regards,
                        Team Shadowfax
                        Verified Support
                        Dec 28, 2021
                        Shadowfax Customer Care's response
                        Dear Vinod,

                        Greetings from Shadowfax!

                        We tried calling you on your registered mobile number but your network was not in the coverage area. Please share with us your convenient time for us to connect with you.

                        Regards,
                        Team Shadowfax
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                          K
                          Kashish Bargir
                          Dec 25, 2021
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                          Address: Pragati parisar Trimurti colony, near dmart, south shivaji nagar, sangli 416416

                          Frm past so many days I m receiving arriving message but delivery boy has not delivered my order yet. I tried calling your number giving in the text but couldn't connect due to invalid number
                          Shadowfax customer support has been notified about the posted complaint.
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                            A
                            Arokiaprem Anand
                            Dec 24, 2021
                            Resolved
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                            Resolved

                            Address: No.10. azeez nagar, pattur, mangadu,chennai 122

                            In meesho i ordered a product which is prepaid and the delivery date is 19.12.21
                            But still the product is not delivered by you I received a call from your delivery executive on 18.12.21 i attend the cal but he hang my cal again I call him he rejecting my call after some time I received a message that my delivery is rescheduled to 23.12.21. today also the same person called 24.12.21 call from same no.[protected] again he is doing the same. This is my second complaint. first complaint on 18.12.21 your executive said i will receive my product within two days.but still not received. If the problem continues again i will complaint to consumer court. Kindly take necessary action ASAP. Take disciplinary action against the delivery executive.this kind of things make loss faith in your company.
                            +3 photos
                            Jan 28, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 26, 2021
                            Shadowfax Customer Care's response
                            Dear Anand,

                            Your issue has been escalated and our team is working to resolve it soon. Please allow us some time to get back to you with an update.

                            Regards,
                            Team Shadowfax
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                              B
                              Bhim Saharan
                              Dec 24, 2021
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                              Address: Rajat , Near Balaji Hotel , Dhand-Bhodia Road, 7495099554 Fatehabad, Haryana, Pin code 125050

                              I have raised a return request with Meesho . For my return pickup courier assigned is Shadowfax.But your courier boy denied to pickup my return.as he ask me to send the return at their hub. Why i go there for swnding my return.it is your responsibility to pickup return from customer'address. MY RETURN TRACKING ID IS :- R[protected]FPL.your courier boy canceled my return as i didn't send my return at their hub.
                              +1 photos
                              Shadowfax customer support has been notified about the posted complaint.
                              Dec 24, 2021
                              Updated by Bhim Saharan
                              My return is canceled without any reason
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                                M
                                Maneesha Vivo z1x
                                Dec 24, 2021
                                Resolved
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                                Resolved

                                I would like to return 2 products which I ordered through the official website of forever 21.

                                The AWB numbers are as follows
                                [protected] &[protected]
                                Thanks

                                The delivery agents of shadowfax called yesterday after waiting for the long 12 days and told that the need extra money to pick up the order from my home. I agreed for that because I was very much frustrated and I want to give away the products so that I can get my money back.

                                Unfortunately due to some emergency I was not home in the evening yesterday( waiting for them since morning no one came till evening and for the past 12 or 13 days). So I let them know that I won't be available. And asked for the pick up today. And I am pausing all the engagements and sitting home and waiting for them to pick it up.

                                And today I am not able to contact them.

                                They are testing my patient level. I am so fed up with shadowfax delivery service. The same kind of issues happened with this courier service before also. Very bad service including the customer service. Not able to contact them now.

                                I urgently need to return the package as soon as possible. Otherwise I won't get the refund from the olus website.

                                Hope the Problem get solved as soon as possible
                                Jan 27, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 26, 2021
                                Shadowfax Customer Care's response
                                Dear Maneesha,

                                Greetings from Shadowfax!

                                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                Regards,
                                Team Shadowfax
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                                  K
                                  Kannagadu
                                  Dec 23, 2021
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                                  It's a worst courier service
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    Y
                                    Yepi
                                    Dec 23, 2021
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                                    My supplier id 279129 and my 1st experience with you is so bad about your courier service is use less bcz I don't get any single call from your side My order are not picked up yet
                                    Sub Order no. [protected]_1
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      V
                                      Varun Ganapathi
                                      Dec 23, 2021
                                      Resolved
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                                      Resolved

                                      The sizzling deals payout on 22/12/2021 was rs 55 including incentives, but I only recieved 35rs per order which sums up to be 525rs for 15 orders. I have to be paid 825 rs in total for Wednesday's payout, please see to it that I am paid accordingly, i also have a screenshot that shows the sizzling payout deal ad
                                      +1 photos
                                      Jan 24, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 24, 2021
                                      Shadowfax Customer Care's response
                                      Dear Varun,

                                      Greetings from Shadowfax!

                                      This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

                                      Regards,
                                      Team Shadowfax
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                                        F
                                        Fan q
                                        Dec 23, 2021
                                        Resolved
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                                        Resolved

                                        Address: Mumbai

                                        Hi my order number[protected] was picked up yesterday.
                                        However after sometime i got a msg from shadow fax that the pickup has failed due to quality check fail.

                                        I told this to the delivery executive, and he told that the pickup is successful and so dont worry about it.

                                        Then i got another msg from madura peter England that my pickup has failed.

                                        The package is in good condition with tags intact. So there is no question of qc fail. Also otp was mentioned correctly by me.

                                        Please update me on this asap, because my package is with shadow fax, and i Haven't got a refund on my product from peter England madura, because its showing the return has failed at doorstep, but item is with shadow fax.
                                        +2 photos
                                        Dec 31, 2021
                                        Complaint marked as Resolved 
                                        I emailed at this address [email protected] A ticket was generated. On the 26th i received a call from shadow fax from the number +918048130623 . First my package was returned to me on the 27th. And then pickup was arranged, and this time the pickup was successful, and my refund from peter england was initiated.
                                        Shadowfax customer support has been notified about the posted complaint.
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