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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Jan 24, 2026
Complaints 1476
Resolved
442
Unresolved
1034
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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Shadowfax reviews & complaints page 44

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S
Saritha Goud Pandala
Dec 15, 2021
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I ordered worth 152 Rs item in meeshow on 8th december and paid through phone pay and i did not got my parcle till date but they have updated as my order was delivered on 12th december evng 06:01pm when i contact meeshow customer care they said shadow fax courier service update as they delivered but how could they update without contacting me and they did not delivered my parcle yet.
Shadowfax customer support has been notified about the posted complaint.
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    A
    Aynul Hutha
    Dec 15, 2021
    Resolved
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    Resolved

    Address: 4/988 seran street Ambedkar nagar medavakkam chennai

    A prepaid product is shipped through shadowfax but not delivered yet and it was falsely updated as delivered on 13th December whereas I was not even contacted for attempting delivery. If he updated it as cancelled I could have get my refund. Please help regarding this.
    Jan 15, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Dec 15, 2021
    Shadowfax Customer Care's response     Dear Sir,

    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

    Sincerely,
    Team Shadowfax
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      A
      Afnan Ahmed
      Dec 15, 2021
      Resolved
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      Resolved

      Address: Bagaluru, bangalore

      Yesterday someone at shadowfax has been cancelled my order delivery without asking me. And I don't have a number I can call to discuss this. Please fix this.
      Jan 15, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Dec 15, 2021
      Shadowfax Customer Care's response       Dear Sir/Madam,

      We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

      Sincerely,
      Team Shadowfax
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        R
        RS Juste
        Dec 14, 2021
        Resolved
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        Resolved

        Address: uttam nagar

        Hello sir
        my name is rahul
        my id number-1516484
        my issue unable to mark order delivered my order prosess is pending
        i am alreday order deleward
        2 day wast my time i am not cantinu delewry so pleas resolw my problam
        thank you
        Jan 16, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Dec 15, 2021
        Shadowfax Customer Care's response         Dear Sir,

        We understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

        Regards,
        Team Shadowfax
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          S
          Saloni Chona
          Dec 13, 2021
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          I had sent a package through Shadowfax using Shiprocket from Delhi to Ahmedabad (AWB: SF[protected]KR) but due to address issues I had to put the order in RTO. Now on my Shiprocket app, it is showing RTO delivered but I have not received the package back.
          Shadowfax customer support has been notified about the posted complaint.
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            A
            abidanaaz
            from Chennai, Tamil Nadu
            Dec 12, 2021
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            My number is [protected], delivery executive has not returned my balance amount
            Shadowfax customer support has been notified about the posted complaint.
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              B
              Baishnavi
              from Jharsuguda, Odisha
              Dec 12, 2021
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              Address: Amnapali Laida Jharsuguda

              The delivery boy told me that he will deliver the product tomorrow so he take the OTP from me and cancelled the order
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Dear Baishnavi,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                P
                Pramod53
                Dec 12, 2021
                Resolved
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                Resolved

                I ordered some items from Marico website with ref order no SF[protected]MAO, have still not gotten my order due to pathetic delivery services. Delivery partner is not even attempting to deliver the items and seems like is passing incorrect info to you. We are always available at home and no delivery has been attempted. He is a total cheat.

                Regards
                Pramod Kumar Srivastava
                Jan 13, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Dec 12, 2021
                Shadowfax Customer Care's response                 Dear Pramod,

                Greetings from Shadowfax!

                We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                Regards,
                Team Shadowfax
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                  P
                  PRRao
                  from Hyderabad, Telangana
                  Dec 12, 2021
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                  As per tracking, the product reached Hyderabad hub on 9th morning. It is not yet delivered. after placing order under cod, I also made online payment of 899/-. the tracking details are still showing cod. You boast of quick delivery. Take follow up action and inform me and update the payment.
                  Shadowfax customer support has been notified about the posted complaint.
                  View replies
                  Hello,

                  Greetings from Shadowfax!

                  We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                  Regards,
                  Team Shadowfax
                  Reply
                  Dear Sir/Madam,

                  We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                  If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                  Warmly,

                  Team Shadowfax
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                    M
                    Manha Shaik
                    Dec 11, 2021
                    Resolved
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                    Resolved

                    Prepaid Order placed on 01.12.2021 and shipped on the same day expected to be delivered on 10.12.2021 and was reached Hyderabad on 06.12.2021, but fact is it is updated as delivered on 09.12.2021 without even contacting us for delivered and no has has came to delivered the product. It is been same on shadowfax and also on meesho who are playing with public money.
                    Shadowfax is even not bother about their reputation who is taking courier assignments and not delivering at desired expectations and is not even feeling shame to keep open complaints
                    Jan 13, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 12, 2021
                    Shadowfax Customer Care's response                     Dear Manha,

                    Greetings from Shadowfax!

                    We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                    Regards,
                    Team Shadowfax
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                      L
                      Lucky Pravallika
                      Dec 11, 2021
                      Resolved
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                      Resolved

                      Hi this is pravallika I ordered an item from priya de Facebook page and then I got a problem with size of my dress.again I replaced it on 10th november .still I didnt get any dress .everytime iam tracking order to check the status.qithout contacting me n without any calls from delivery executive he was rescheduled it 2 times as of now I didnt get my product as early as possible I want my dress or my money back
                      Jan 13, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 12, 2021
                      Shadowfax Customer Care's response                       Dear Lucky,

                      Greetings from Shadowfax!

                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                      Regards,
                      Team Shadowfax
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                        M
                        Mrunali Pissal
                        Dec 10, 2021
                        Resolved
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                        Resolved

                        I was called by your delivery man today evening at 7:40pm. He asked me to come down and pickup the delivery. I was working and couldn't go down. He rescheduled the delivery and returned. Kindly get the parcel home delivered.
                        Jan 13, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 12, 2021
                        Shadowfax Customer Care's response                         Dear Mrunali,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
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                          A
                          Aksa thenalil
                          from Hyderabad, Telangana
                          Dec 10, 2021
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                          I have not got my order...and delivery boy not picking up the phone
                          Shadowfax customer support has been notified about the posted complaint.
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                            S
                            sandeepkgala
                            from MUMBAI, Maharashtra
                            Dec 10, 2021
                            Resolved
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                            Resolved

                            I have received few orders from Meesho and the delivery is through Shadowfax. But since last 5 days no person has turned up for picking up the parcel. I tried complaining they are telling your address is incomplete and your phone number is unreachable. They instead are calling for rating. That call can connect but the executive cannot call who is gonna come for pickup.
                            Pathetic service
                            Jan 12, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 12, 2021
                            Shadowfax Customer Care's response                             Dear Sandeep,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
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                              S
                              Shubham4s4
                              Dec 10, 2021
                              Resolved
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                              Resolved

                              I had ordered from decathlon earlier and due to size issue I want to return it and my pickup is initiated through shadowfax courier 8th of December 2021 is pickup date but I was not present on pickup address at that day so I had rescheduled pickup to 9th of December but on 9th of December no one contacted me or came to my adress for pickup...I tried to contact them but couldn't plzz help me out I want to return my order as soon as possible
                              Jan 13, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 10, 2021
                              Shadowfax Customer Care's response                               Dear Sir/Madam,

                              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us to expedite the resolution.

                              Sincerely,
                              Team Shadowfax
                              Verified Support
                              Dec 10, 2021
                              Shadowfax Customer Care's response                               Dear Sir/Madam,

                              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                              Sincerely,
                              Team Shadowfax
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                                S
                                Swaram Swaram
                                Dec 10, 2021
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                                Referral bonus

                                Address: C-block room no-05 new police quarters amberpet

                                I referred my friend he is completed his 50orders not received my refferal bonus amount,...
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                                A
                                Akshara Sivan
                                Dec 10, 2021
                                Resolved
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                                Resolved

                                Address: thrissur

                                Shadow fax delivery partner id not picking up the call we tried so much time and he used to switch of the phone again i contact him next day mroning after hearing my sound he cut down the call .. why shadowfax delivery partners is so irresponsible . after resquesting 4 times to snapdeal they allow to pickup the product now shadowfax is being irresponsible . delivery parnter Dixon [protected]
                                Jan 10, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 10, 2021
                                Shadowfax Customer Care's response                                 Dear Sir/Madam,

                                We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                                Sincerely,
                                Team Shadowfax
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                                  M
                                  Megharaj Navghane
                                  Dec 9, 2021
                                  Resolved
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                                  Resolved

                                  This very sad that even after continuous follow up ur customers care service not even try to contact to customer whether ur issue is resolved or not still delivery boy not deliver the product. He purposely not deliver product today. [protected] I get the call from this number he said I am not getting ur address and talk arrogantly I immediately raise this issue to hopscotch and shadowbox customer care center, Immediately I get call from hopscotch but till this time I will not get a single call from ur customer care service center. Very very pathetic and unprofessional job is done by your company. I will never used this company service for sure and I m forwarding this complaint mail to hopscotch not to use shadowbox courier service.
                                  Jan 13, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 12, 2021
                                  Shadowfax Customer Care's response                                   Dear Megharaj,

                                  Greetings from Shadowfax!

                                  As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

                                  If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                                  Regards,
                                  Team Shadowfax
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                                    A
                                    Adabala Ashok
                                    from Tirupati, Andhra Pradesh
                                    Dec 9, 2021
                                    Resolved
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                                    Resolved

                                    Registration problem

                                    Address: Krishna Reddy colony renigunta Road autonagar Tirupati

                                    I uploaded the PAN card in Shadow Fox but it was rejected saying there was no signature. I applied for a new PAN card and took the PAN card with the signature. I signature PAN card re uploaded registration rejected...
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                                    PARMAR NISHA
                                    Dec 9, 2021
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                                    I ordered jacket and I received a scarf 😡, ...I don't know why? ..I want my parcel which I ordered ..thank u
                                    Shadowfax customer support has been notified about the posted complaint.
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