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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
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1016
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Shadowfax reviews & complaints page 44

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N
Naveen chander Bhatt
Dec 7, 2021
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Address: D Block Gali No. 5, Shastri Park Extension Burari - 110084

I Naveen Chander Bhatt Contact No. [protected]. It has been more than twenty days since my complaint but no action is being taken on my complaint, I have not dealt with such poor service till date.If you don't want to take any action please tell me clearly.

Tracking ID SF[protected]FPL
Shadowfax customer support has been notified about the posted complaint.
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    A
    ayushi_qn
    from Kanpur, Uttar Pradesh
    Dec 7, 2021
    Resolved
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    Resolved

    Address: 66‘s' block Yashoda Nagar Kanpur Uttar Pradesh
    Website: Femi clothing

    I have not received what I ordered I received something else please refund I am contacting you u since 5 days but no response so please take this seriously and refund my money in cash780
    Jan 7, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Dec 07, 2021
    Shadowfax Customer Care's response     Dear Sir/Madam,

    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

    Sincerely,
    Team Shadowfax
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      I
      itz_aishwarya_90
      Dec 7, 2021
      Resolved
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      Resolved

      Address: 66‘s' block Yashoda Nagar Kanpur Uttar Pradesh
      Website: Femi clothing

      Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response so I wanna to refund in cash 780
      Jan 12, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Dec 07, 2021
      Updated by itz_aishwarya_90       Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response please refund amount in cash 780
      Verified Support
      Dec 08, 2021
      Shadowfax Customer Care's response       Dear Aishwarya,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. We have already responded to your concern via Instagram. Please refer and revert over there for further assistance.

      Regards,
      Team Shadowfax
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        I
        imamruthas
        Dec 7, 2021
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        Address: Russelpuram
        Website: Shadwfax

        I had returned 2 products pickup message of one is sent other is not i want refund so that i must have pickup slip
        Shadowfax customer support has been notified about the posted complaint.
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          A
          ANBUNAYAGAM L
          Dec 6, 2021
          Resolved
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          Resolved

          Hi Sir,

          I a Nagaraj from MOORTHY cell point, Tiruvannamalai, my Paytm EDC machine surrender to company and sent via shadowfax, on 1 st June 2021. But ti time the parcel bot delivered to paytm, pls check the status.,

          paytm company said we didn't received your device, once again check with courier office.,

          local shadowbox person told, we sent the parcel to paytm. Tiruvannamalai shadowfax persons not response my complaints.

          Almost 5 months gone,

          Where my Parcel ????

          PLS FIND THE AWB NUMBER

          AWB: R14743875PA

          ORDER ACKNOWLEDGEMENT RECEIPT NUMBER MENTION BELOW

          [protected] - EDC0529.

          PLS CHECK AND DO THE NEEDFUL.

          THANKS
          NAGARAJ
          [protected]
          +2 photos
          Jan 7, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Dec 06, 2021
          Shadowfax Customer Care's response           Dear Sir/Madam,
          Greetings from Shadowfax!
          We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

          Regards, 

          Team shadowfax
          Verified Support
          Dec 07, 2021
          Shadowfax Customer Care's response           Dear Nagraj,

          Please refer to the below link for your reference:
          https://track.shadowfax.in/track?order=return&trackingId=R14743875PA

          Regards, 

          Team shadowfax
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            U
            Undersuman
            from Barrackpore, West Bengal
            Dec 5, 2021
            Resolved
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            Resolved

            Address: Ichapur, Anandamath

            Hi,
            I want to inform you that I returned a product purchased from Ajio App via Shadow fax on[protected] having return ID - RT51497789, consisting of Beanie with Faux-Fur, however, I am not able to track the return...the status is only showing as "Picked", but its not yet showing returned??? Its already too long...kindly update when it will reach destination? And whether it has reached destination or not because I haven't received refund from Ajio and there customer service is also unable to track the item..
            Kindly reply to the earliest.
            Regards,
            Debika
            [protected]
            +1 photos
            Dec 5, 2021
            Complaint marked as Resolved 
            My issue is resolved
            Shadowfax customer support has been notified about the posted complaint.
            Dec 05, 2021
            Updated by Undersuman             I want to inform you that today I received a call from Ajio that my product have reached their warehouse and refund gas been initiated today...so I am marking my issue as closed...please inform Shadowfax that in future we can track our order in their app. This can help us keep a track on our returned order...thanks
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              S
              Sohail Khan kk
              Dec 4, 2021
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              Address: Masab tank branch mehdipatnam shantinagar
              Website: In shadowfax they are using vulgar language Managers of shadowfax masab tank branch dont even know how to behave or even talk with the riders i was on of the top performer of my branch and i haven't t

              In shadowfax they are using vulgar language
              Managers of shadowfax masab tank branch dont even know how to behave or even talk with the riders i was on of the top performer of my branch and i haven't taken any leave without intimation but suddenly one day my health was very ill i was suffering from throat pain and wasn't able to talk and have taken leave on that one particular day and in reply manager mohammad ghouse talk rudely vulgarly and removed me from the company pls as a humble rider o[censored]r team i request you to kindly take necessary action and get back with reply from ur side
              Yours sincerely
              Sohail khan
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Dear Sohail,

              Greetings from Shadowfax!

              We'd like to take a closer look at your concern. Please visit your Shadowfax app and complain to the rider care center for further assistance in this regard.

              Regards,
              Team Shadowfax
              Reply
              Dear Sohail,

              Greetings from Shadowfax!

              We'd like to take a closer look at your concern. Please visit your Shadowfax app and complain to the rider care center for further assistance in this regard.

              Regards,
              Team Shadowfax
              Reply
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                S
                Shabnam Monin
                Dec 3, 2021
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                Address: Shanti CHS plot B 81 flat 302 .Nerul Navi Mumbai
                Website: Mristo

                I have wrong parcel.pl returned it and refund my money as soon as possible.pl help me.
                Shadowfax customer support has been notified about the posted complaint.
                View replies
                Dear Shabnam,

                Greetings from Shadowfax!

                Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

                Regards,
                Team Shadowfax
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                  M
                  Mintu Bordhan
                  from Kolkata, West Bengal
                  Dec 3, 2021
                  Resolved
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                  Resolved

                  Rate card change why

                  Address: kolkata

                  My id number 531774
                  sir mara phala ret card tha 10hr login 7 day 1000extra.
                  Lanch earning . Diner earning
                  150 -50. 250-75
                  [protected]
                  250 -100. 350 -200
                  weekend order inceptive
                  49-50. 400
                  50-59 800
                  60+. 1000
                  hi pura change kaise ho gaya. mujhe wala rate card chahie....
                  +1 photos
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                  N
                  neki dalmia
                  from Kolkata, West Bengal
                  Dec 2, 2021
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                  My two parcel..tracking no SF[protected]FPL and
                  SF[protected]FPL are not delivered...it is false update and showing same as delivered..please check and resolve the issue.
                  Shadowfax customer support has been notified about the posted complaint.
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                    H
                    Harshada Naidu
                    from Mumbai, Maharashtra
                    Dec 2, 2021
                    Resolved
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                    Resolved

                    I had placed order on Meesho, but due to some issue had to return my product. They assigned shadowfax as my pickup partner. On Saturday morning, a guy came from shadowfax and picked up my product, on the same day evening another guy came and asked for the pickup code and I gave it to him, but still I didn't recieve any msg from the company about the pickup. On Sunday, when I checked the Meesho application, I see that my return has been cancelled. I have given the product from my end, but it has not reached Meesho yet. Pure incident of fraudulent, would request the forum to please to look to it and give a resolution to this issue as soon as possible.
                    Jan 10, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 02, 2021
                    Shadowfax Customer Care's response                     Dear Harshada,

                    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                    Sincerely,
                    Team Shadowfax
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                      M
                      Mamoni Begum
                      from Mumbai, Maharashtra
                      Dec 2, 2021
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                      Address: Silchar, assam
                      Website: Shadowfax courier service

                      Everytime I order something online I don't understand why do they assigned it to such irresponsible courier service, I used to face such horrible difficulties every through these shadowfax services as they don't deliver the product but they give the confirmation like product already delivered, why such fraudulent and negligent actions
                      Shadowfax customer support has been notified about the posted complaint.
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                        N
                        Naveen chander Bhatt
                        Dec 1, 2021
                        Resolved
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                        Address: D Block Gali No. 5 Shastri Park Extension Delhi-110084

                        I am naveen chander bhatt contact no. [protected]. I am complaining this for the third time. And my problem is not solved yet.It has been ten days since my complaint and neither the parcel has been received nor refund. please take my problem seriously and solve the crop as soon as possible.

                        Tracking ID : SF[protected]FPL
                        BY : MEESHO APP

                        Please reply above mention contact or mail id [protected]@yahoo.in
                        Jan 2, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 02, 2021
                        Shadowfax Customer Care's response                         Dear Naveen,
                        Greetings from Shadowfax!
                        We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                        Regards, 
Team shadowfax
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                          D
                          Dhir A
                          from Chandigarh, Punjab
                          Dec 1, 2021
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                          Resolved

                          Address: #71 tribune society raipur khurd Chandigarh

                          There is no executive for return and its showing not contactable
                          Jan 2, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 02, 2021
                          Shadowfax Customer Care's response                           Dear Dhir,

                          We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                          Sincerely,
                          Team Shadowfax
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                            V
                            Vijesh Perunthrintavide
                            from Vellore, Tamil Nadu
                            Nov 30, 2021
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                            The product reached the final destination on 25/11/2021 and was supposed to be delivered the same day. But till now (date:30/11/2021) no response. I tried to contact Shadowfax but an automated message pops up saying they will call me in one hour. I tried more than 10 times and still no response

                            my Order AWB No. MSF[protected]
                            Shadowfax customer support has been notified about the posted complaint.
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                              S
                              Shres
                              Nov 29, 2021
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                              Address: Kolkata

                              Shadowfax has lost my parcel.It's already 9th day of shipping.Is this the way of service! Look into this Anyhow i want my parcel immediately.
                              Shadowfax customer support has been notified about the posted complaint.
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                                N
                                Nagalakshmi. P
                                from Chennai, Tamil Nadu
                                Nov 29, 2021
                                Resolved
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                                Address: Nagalakshmi, np 107,4th floor, tnhb qtrs, nammazhwarpet, otteri herbal park back gate, chennai 12

                                I ordered 2 pack of saree covers worth Rs. 522 i paid gpay. But d product never receive tillnow. But the status shown delivered on 29.10.21 friday at 10.30 pm. What d hell. I need d courier boy contact number. Why he didnt call .
                                Jan 12, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Nov 29, 2021
                                Updated by Nagalakshmi. P                                 I need d courier boy contact number
                                Verified Support
                                Nov 29, 2021
                                Shadowfax Customer Care's response                                 Hi Nagalakshmi, our sincere apologies for the delay that happened. Please share your AWB number via [protected]@shadowfax.in so that we can look into this for you.
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                                  A
                                  Arya Priya
                                  from Chennai, Tamil Nadu
                                  Nov 29, 2021
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                                  Address: Yrn ladies hostel, Bharath college opposite, Devarajnagar Near jayam supermarket Selaiyur Chennai -600073

                                  My order has been delayed for two days and by today I was about to receive the order but the delivery guy cancelled my order without my concern/permission. Please look into this matter as soon as possible.
                                  Order number: SF[protected]FPL
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Arya,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
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                                    A
                                    Anantgiri
                                    Nov 28, 2021
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                                    Address: Bangalore

                                    Product is nt received
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      S
                                      Shres
                                      Nov 28, 2021
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                                      My order is shipped at shadiwfax warehouse on 25th nov but still i didn't receive it.Please look into why is it taking such huge time. It's an engagement and I'm getting concerned that yet i didn't recieve my cloth. Please make sure about delivering my order today as it has already been delayed.
                                      We expect fast service from such well known platform. Hope i'ld recieve it today.
                                      Shadowfax customer support has been notified about the posted complaint.
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