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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Nov 28, 2025
Complaints 1467
Resolved
438
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1029
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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Shadowfax reviews & complaints page 44

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M
Manha Shaik
Dec 11, 2021
Resolved
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Prepaid Order placed on 01.12.2021 and shipped on the same day expected to be delivered on 10.12.2021 and was reached Hyderabad on 06.12.2021, but fact is it is updated as delivered on 09.12.2021 without even contacting us for delivered and no has has came to delivered the product. It is been same on shadowfax and also on meesho who are playing with public money.
Shadowfax is even not bother about their reputation who is taking courier assignments and not delivering at desired expectations and is not even feeling shame to keep open complaints
Jan 13, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2021
Shadowfax Customer Care's response Dear Manha,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax
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    L
    Lucky Pravallika
    Dec 11, 2021
    Resolved
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    Resolved

    Hi this is pravallika I ordered an item from priya de Facebook page and then I got a problem with size of my dress.again I replaced it on 10th november .still I didnt get any dress .everytime iam tracking order to check the status.qithout contacting me n without any calls from delivery executive he was rescheduled it 2 times as of now I didnt get my product as early as possible I want my dress or my money back
    Jan 13, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Dec 12, 2021
    Shadowfax Customer Care's response     Dear Lucky,

    Greetings from Shadowfax!

    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

    Regards,
    Team Shadowfax
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      M
      Mrunali Pissal
      Dec 10, 2021
      Resolved
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      Resolved

      I was called by your delivery man today evening at 7:40pm. He asked me to come down and pickup the delivery. I was working and couldn't go down. He rescheduled the delivery and returned. Kindly get the parcel home delivered.
      +2 photos
      Jan 13, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Dec 12, 2021
      Shadowfax Customer Care's response       Dear Mrunali,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
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        A
        Aksa thenalil
        from Hyderabad, Telangana
        Dec 10, 2021
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        I have not got my order...and delivery boy not picking up the phone
        Shadowfax customer support has been notified about the posted complaint.
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          S
          sandeepkgala
          from MUMBAI, Maharashtra
          Dec 10, 2021
          Resolved
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          Resolved

          I have received few orders from Meesho and the delivery is through Shadowfax. But since last 5 days no person has turned up for picking up the parcel. I tried complaining they are telling your address is incomplete and your phone number is unreachable. They instead are calling for rating. That call can connect but the executive cannot call who is gonna come for pickup.
          Pathetic service
          Jan 12, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Dec 12, 2021
          Shadowfax Customer Care's response           Dear Sandeep,

          Greetings from Shadowfax!

          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

          Regards,
          Team Shadowfax
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            S
            Shubham4s4
            Dec 10, 2021
            Resolved
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            Resolved

            I had ordered from decathlon earlier and due to size issue I want to return it and my pickup is initiated through shadowfax courier 8th of December 2021 is pickup date but I was not present on pickup address at that day so I had rescheduled pickup to 9th of December but on 9th of December no one contacted me or came to my adress for pickup...I tried to contact them but couldn't plzz help me out I want to return my order as soon as possible
            Jan 13, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Dec 10, 2021
            Shadowfax Customer Care's response             Dear Sir/Madam,

            We're truly sorry about your experience and keen to make it right. Please share the AWB number with us to expedite the resolution.

            Sincerely,
            Team Shadowfax
            Verified Support
            Dec 10, 2021
            Shadowfax Customer Care's response             Dear Sir/Madam,

            We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

            Sincerely,
            Team Shadowfax
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              S
              Swaram Swaram
              Dec 10, 2021
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              Referral bonus

              Address: C-block room no-05 new police quarters amberpet

              I referred my friend he is completed his 50orders not received my refferal bonus amount,...
              +2 photos
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              A
              Akshara Sivan
              Dec 10, 2021
              Resolved
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              Resolved

              Address: thrissur

              Shadow fax delivery partner id not picking up the call we tried so much time and he used to switch of the phone again i contact him next day mroning after hearing my sound he cut down the call .. why shadowfax delivery partners is so irresponsible . after resquesting 4 times to snapdeal they allow to pickup the product now shadowfax is being irresponsible . delivery parnter Dixon [protected]
              Jan 10, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Dec 10, 2021
              Shadowfax Customer Care's response               Dear Sir/Madam,

              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

              Sincerely,
              Team Shadowfax
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                M
                Megharaj Navghane
                Dec 9, 2021
                Resolved
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                Resolved

                This very sad that even after continuous follow up ur customers care service not even try to contact to customer whether ur issue is resolved or not still delivery boy not deliver the product. He purposely not deliver product today. [protected] I get the call from this number he said I am not getting ur address and talk arrogantly I immediately raise this issue to hopscotch and shadowbox customer care center, Immediately I get call from hopscotch but till this time I will not get a single call from ur customer care service center. Very very pathetic and unprofessional job is done by your company. I will never used this company service for sure and I m forwarding this complaint mail to hopscotch not to use shadowbox courier service.
                Jan 13, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Dec 12, 2021
                Shadowfax Customer Care's response                 Dear Megharaj,

                Greetings from Shadowfax!

                As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

                If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                Regards,
                Team Shadowfax
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                  A
                  Adabala Ashok
                  from Tirupati, Andhra Pradesh
                  Dec 9, 2021
                  Resolved
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                  Resolved

                  Registration problem

                  Address: Krishna Reddy colony renigunta Road autonagar Tirupati

                  I uploaded the PAN card in Shadow Fox but it was rejected saying there was no signature. I applied for a new PAN card and took the PAN card with the signature. I signature PAN card re uploaded registration rejected...
                  +1 photos
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                  P
                  PARMAR NISHA
                  Dec 9, 2021
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                  I ordered jacket and I received a scarf 😡, ...I don't know why? ..I want my parcel which I ordered ..thank u
                  Shadowfax customer support has been notified about the posted complaint.
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                    P
                    Parul Bharti
                    Dec 8, 2021
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                    Address: Jammu

                    Shadowfax k pickup boy ne mujse pickup kr k product company tk nhi pochya abhii tk or job b shod di j ab mera phn bhi nhi utha raha wo
                    Shadowfax customer support has been notified about the posted complaint.
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                      K
                      Kanthimala
                      from Barpeta, Assam
                      Dec 8, 2021
                      Resolved
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                      Resolved

                      Website: Meesho

                      A prepaid order from Meesho (order #[protected]) was shipped through shadowfax (tracking ID: SF[protected]FPL) and it was falsely updated as delivered on 24th November whereas I was not even contacted to attempt delivery. If he updated it as cancelled order then also I could get at least a refund. I am contacting Meesho again and again as well as writing complaint message and mail to shadowfax. Now I am helpless; neither I got the product nor the money. Please help asap!🙏🏻😭
                      +1 photos
                      Dec 8, 2021
                      Complaint marked as Resolved 
                      Got a mail from customercomplaints.in saying that the message was forwarded to shadowfax and then the nearest shadowfax center did the rest and it is solved finally. Thank you customercomplaints.in, it got solved within less than 24 hrs than I reached you!
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 08, 2021
                      Shadowfax Customer Care's response                       Dear Sir/Madam,
                      Greetings from Shadowfax!
                      We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                      Regards, 

                      Team shadowfax
                      View replies
                      Yes.. please help... newly hoping for a quicker resolution..
                      Reply
                      Crimebranchskr's reply, Dec 9, 2021
                      Dear,
                      We got your complain. Please forward evidence by whatsapp on 9341477262. Never share any personal information to anyone.

                      Thanks
                      Crime branch
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                        A
                        Anju Sodhi
                        Dec 7, 2021
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                        Product is not delivered but got received message. Checked from meesho mail. Delivery boy zorawar singh from Amritsar branch did fake signature. Take a strict action
                        Shadowfax customer support has been notified about the posted complaint.
                        View replies
                        Dear Anju,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
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                          S
                          Santil
                          from Virar, Maharashtra
                          Dec 7, 2021
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                          Address: Bangalore
                          Website: Shadowfax.com

                          Mujhe bola gaya tha ki jab mai shadowfax join karunga toh mera 500 deduction hoga earning me se jab mera first order complete hoga uske baad jab 50 orders complete hone pe 500 deducted hoga lekin mera 500 extra deducted kiya hai ye company ne first order onboarding deduction 2 baar hua h ye deduction or ye company fraud hai issue solve hoga bolke 2 week wait kara diya par abhi tak solve nhi kiya issue
                          Shadowfax customer support has been notified about the posted complaint.
                          View replies
                          Dear Santil,

                          Greetings from Shadowfax!

                          we understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

                          Regards,
                          Team Shadowfax
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                            N
                            Naveen chander Bhatt
                            Dec 7, 2021
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                            Address: D Block Gali No. 5, Shastri Park Extension Burari - 110084

                            I Naveen Chander Bhatt Contact No. [protected]. It has been more than twenty days since my complaint but no action is being taken on my complaint, I have not dealt with such poor service till date.If you don't want to take any action please tell me clearly.

                            Tracking ID SF[protected]FPL
                            Shadowfax customer support has been notified about the posted complaint.
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                              A
                              ayushi_qn
                              from Kanpur, Uttar Pradesh
                              Dec 7, 2021
                              Resolved
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                              Resolved

                              Address: 66‘s' block Yashoda Nagar Kanpur Uttar Pradesh
                              Website: Femi clothing

                              I have not received what I ordered I received something else please refund I am contacting you u since 5 days but no response so please take this seriously and refund my money in cash780
                              Jan 7, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 07, 2021
                              Shadowfax Customer Care's response                               Dear Sir/Madam,

                              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                              Sincerely,
                              Team Shadowfax
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                                I
                                itz_aishwarya_90
                                Dec 7, 2021
                                Resolved
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                                Resolved

                                Address: 66‘s' block Yashoda Nagar Kanpur Uttar Pradesh
                                Website: Femi clothing

                                Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response so I wanna to refund in cash 780
                                Jan 12, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Dec 07, 2021
                                Updated by itz_aishwarya_90                                 Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response please refund amount in cash 780
                                Verified Support
                                Dec 08, 2021
                                Shadowfax Customer Care's response                                 Dear Aishwarya,

                                Greetings from Shadowfax!

                                We sincerely apologize for your experience. We have already responded to your concern via Instagram. Please refer and revert over there for further assistance.

                                Regards,
                                Team Shadowfax
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                                  I
                                  imamruthas
                                  Dec 7, 2021
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                                  Address: Russelpuram
                                  Website: Shadwfax

                                  I had returned 2 products pickup message of one is sent other is not i want refund so that i must have pickup slip
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    A
                                    ANBUNAYAGAM L
                                    Dec 6, 2021
                                    Resolved
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                                    Resolved

                                    Hi Sir,

                                    I a Nagaraj from MOORTHY cell point, Tiruvannamalai, my Paytm EDC machine surrender to company and sent via shadowfax, on 1 st June 2021. But ti time the parcel bot delivered to paytm, pls check the status.,

                                    paytm company said we didn't received your device, once again check with courier office.,

                                    local shadowbox person told, we sent the parcel to paytm. Tiruvannamalai shadowfax persons not response my complaints.

                                    Almost 5 months gone,

                                    Where my Parcel ????

                                    PLS FIND THE AWB NUMBER

                                    AWB: R14743875PA

                                    ORDER ACKNOWLEDGEMENT RECEIPT NUMBER MENTION BELOW

                                    [protected] - EDC0529.

                                    PLS CHECK AND DO THE NEEDFUL.

                                    THANKS
                                    NAGARAJ
                                    [protected]
                                    +2 photos
                                    Jan 7, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 06, 2021
                                    Shadowfax Customer Care's response                                     Dear Sir/Madam,
                                    Greetings from Shadowfax!
                                    We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                                    Regards, 

                                    Team shadowfax
                                    Verified Support
                                    Dec 07, 2021
                                    Shadowfax Customer Care's response                                     Dear Nagraj,

                                    Please refer to the below link for your reference:
                                    https://track.shadowfax.in/track?order=return&trackingId=R14743875PA

                                    Regards, 

                                    Team shadowfax
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