Hi,
My company IQVIA distributed gifts to employs and received sms though SFXFWD saying the product is arriving today(12 Dec). I was busy when the delivery boy was called me and couldnt pick the call then he went back.
the same day i recevied sms saying the product is delivered but actually i havent received any product.
Tracking Id: SF[protected]KR
hoping you're going to sort out the issue and do the justice.
Thanks,
Sekhar
Jan 31, 2022
Complaint marked as Resolved Shadowfax customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2021
Shadowfax Customer Care's response Dear Sekhar,
Greetings from Shadowfax!
We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.
Regards,
Team Shadowfax
Verified Support
Dec 24, 2021
Shadowfax Customer Care's response Dear Sekhar,
We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.
If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.
Warmly,
Team Shadowfax
Greetings from Shadowfax!
We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.
Regards,
Team Shadowfax