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Shadowfax Complaints & Reviews

1.8
Updated: Oct 26, 2025
Complaints 1452
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436
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Shadowfax reviews & complaints page 39

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S
Seema Sreepathy
Jan 5, 2022
Resolved
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Address: 11/14,Sree Rama Nilaya,1st Main, Muneshwaranagara,Subramanyapura post,Bangalore-560061

I had ordered a dress from meesho Order no is [protected] which is a prepaid order and had received the product, but due to size issue I had requested for an exchange and the product was picked up for exchange and the exchange product was supposed to be received on 4/1/2022. I received a message from shadowfax that the product is out for delivery and after some time I received a message saying the product is delivered but I didn't recieve any call from the courier service person AWB no is SF[protected]FPL. Kindly request you to resolve this issue either deliver the dress or refund the amount paid.
Feb 10, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2022
Shadowfax Customer Care's response
Dear Seema,

Greetings from Shadowfax!

Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

Regards,
Team Shadowfax
Verified Support
Jan 10, 2022
Shadowfax Customer Care's response
Dear Seema,

We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Warmly,

Team Shadowfax
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    D
    dharma.k
    Jan 5, 2022
    Resolved
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    Resolved

    Address: DHARMA.K DOWLAISWARAM -533125

    My myntra"s return request cancelled two times because the shadowfax executives fails the pickup without comtact me, and they refuse to take when i am personally went to rajahmundry branch to rturn the product please solve my problem my name is dharma rao .k conact no: [protected]
    Feb 7, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Jan 07, 2022
    Shadowfax Customer Care's response
    Dear Dharma,

    Greetings from Shadowfax!

    Apologies for the inconvenience caused. Please share with us the AWB number at [protected]@shadowfax.in for further assistance.

    Regards,
    Team Shadowfax
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      M
      Manoj Ravi Kumar
      from Noida, Uttar Pradesh
      Jan 4, 2022
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      Not able to open the app
      Shadowfax customer support has been notified about the posted complaint.
      Dear Manoj,

      Greetings from Shadowfax!

      We request you to clear the cache memory of the app from your mobile settings and then restart your Shadowfax app. This might resolve your issue. Incase the issue persists, feel free to connect with us.

      Regards,
      Team Shadowfax
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        H
        Harvindra Kumar
        from Ghumarwin, Himachal Pradesh
        Jan 4, 2022
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        Address: KH NO-1151 KUSHAK NO2 KHADDA COLONY NEWDELHI110036, KH NO-1151 KUSHAK NO2 KHADDA COLONY NEWDELHI110036

        Sir mara phone mai shadowfax aap mai mare no Active nahi ho Raha hai
        Shadowfax customer support has been notified about the posted complaint.
        Dear Harvindra,

        We are here to help you. Please share your Rider ID / Registered phone number at [protected]@shadowfax.in We will get in touch with you within 48 hours and try to fix your issue as best as possible.

        Regards,
        Team Shadowfax
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          M
          Mahesh 9076
          from Delhi, Delhi
          Jan 4, 2022
          Resolved
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          Resolved

          Iam meesho supplier my sub order no is [protected]_1 my product returned on 3/1/2022 and shadow fax returned me an old pant and not give me my actual product so I want my real product as soon as possible
          Feb 5, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Jan 04, 2022
          Updated by Mahesh 9076
          Iam meesho supplier and my order was returned on 3/1/2022 and shadow fax returned me wrong product and not give me my actual product I want my real product as soon as possible
          Jan 04, 2022
          Updated by Mahesh 9076
          Iam meesho supplier my order was returned on 3/1/2022 and shadow fax give me wrong product and not deliver me my actual product I want back my product as soon as possible

          Verified Support
          Jan 05, 2022
          Shadowfax Customer Care's response
          Dear Mahesh,

          Greetings from Shadowfax!

          Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

          Regards,
          Team Shadowfax
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            K
            Kaddu12
            from Gorakhpur, Uttar Pradesh
            Jan 3, 2022
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            Address: RAPTI NAGAR PHASE 1, HOUSE NO 204A, NEAR NEELAMPATHOLOGY PRATAP RO

            Respected Sir/Ma'am
            I am a new seller from messo and my name is Rohit chauhan and my shop name is Discount store.
            I have sell a printer cost 17200 rupees on messo to a customer with awb no [protected] through xpressbees but customer choose to return my electronic item. So the question arises that none of any other company have return option on electronic item but messo have.
            But the main problem arises when he return the order through shadowfax with awb no. R[protected]FLP and I was waiting for my order but one day when I checked my order with awb no then I was shocked to see that the order was already delivered but I didn't got my order.
            Sir, it was 1st and very costly order which I haved delivered and I swear sir I didn't recieve the order and when I told my father he become very angry and everyday he is warning me. I went to nearby shadowfax office with that awb no but nothing shown there and messo customer care is not responding for that.
            Please sir, help me. Anyone from the office has stolen it and without delivering the order, he marked it as delivered. I have some proof which I am attaching with this email, please have a look.
            Sir, please help me, please.
            I beg you Sir.
            Thank you.
            +2 photos
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Jan 05, 2022
            Shadowfax Customer Care's response
            Dear Dhruv,

            Greetings from Shadowfax!

            We are sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. We will look into this matter and discuss it with you personally over a call and solve it for you as soon as possible.

            Regards,
            Team Shadowfax
            Jan 17, 2022
            Updated by Kaddu12
            Sir, I literally don't know where is my product right now. Please sir/ ma'am please case a file or whatever you want to do, do it. But please please please I am requesting you to return my order. I am fell down in a very bad situation . It is very hard for me to tell my father that I lost 17200 rupees. My decision was wrong to become a good seller in such a bad world where people steal other precious things. I always keep thinking about this 17200 rupees. Please sir please help me, my problem is not still solved and I am new here. I will never do this again. Please case file or whatever you want but please give back my product or give compensation of my order through shadowfax 😭🙏🙏🙏🙏
            please... have a look
            I am very scared because it was a huge money for me and my father is very angry.
            please please please. Help me
            Yes i having same issue, how can i get my product or refund
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              S
              Shibani choudhury
              from Kolkata, West Bengal
              Jan 3, 2022
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              Address: Near samvedna enclaves, Infront of dhiriti electrical works, Telengasahi

              Delivery boy call me at 10 pm for return pickp up product.. Is this your's service?? Very distinguished.. You have to know which is office hour..very disappointed..
              Shadowfax customer support has been notified about the posted complaint.
              Dear Shibani,

              This is inexcusable. We stand committed to a safe and delightful delivery experience. Please share with us your AWB number at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

              Regards,
              Team Shadowfax
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                N
                Nikhil Borgohain
                Jan 3, 2022
                Resolved
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                Resolved

                Ordered a product on 5th December. Haven't received it yet. Order id is pro-5810.
                So been a month. Absolutely nerve wrecking service. No customer care call whatsoever.
                Feb 4, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Jan 04, 2022
                Shadowfax Customer Care's response
                Dear Nikhil,

                Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

                Regards,
                Team Shadowfax
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                  N
                  Nitya Tiwari /7th C /18
                  Jan 3, 2022
                  Resolved
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                  Resolved

                  I ordered a kurta with pant on meesho and returned it as I got only pant your delivery boy came and took the product and didn't got any phone, message or slip.. they are telling to arrange product return slip or message ... Please provide slip or message to me or please give our delivery boy no. Please provide I want my refund
                  Feb 10, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 04, 2022
                  Shadowfax Customer Care's response
                  Dear Nitya,

                  Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

                  Regards,
                  Team Shadowfax
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                    7
                    7th C /18 /Nitya Tiwari
                    Jan 3, 2022
                    Resolved
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                    Resolved

                    Shadowax — Pant with kurta

                    I ordered a kurta with pant on meesho and returned it as I got only pant your delivery boy came and took the product and didn't got any phone, message or slip.. they are telling to arrange product return slip or message ... Please provide slip or message to me or please give our delivery boy no. Please provide I want my refund
                    Feb 24, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 04, 2022
                    Shadowfax Customer Care's response
                    Dear Nitya,

                    Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

                    Regards,
                    Team Shadowfax
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                      7
                      7th C /18 /Nitya Tiwari
                      Jan 3, 2022
                      Resolved
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                      Resolved

                      I ordered a kurta with pant on meesho and returned it as I got only pant your delivery boy came and took the product and didn't got any phone, message or slip.. they are telling to arrange product return slip or message ... Please provide slip or message to me or please give our delivery boy no. Please provide I want my refund
                      Feb 13, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 04, 2022
                      Shadowfax Customer Care's response
                      Dear Nitya,

                      Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

                      Regards,
                      Team Shadowfax
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                        R
                        remiya567
                        Jan 3, 2022
                        Resolved
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                        Resolved

                        Address: Kannur

                        Sir I have ordered 3 kurti set from limeroad and was delivered only one on dec 31 2021.. I have paid full amount for all the 3 kurti set.. Till yesterday shadowfax team responded that the product is shipped but today they are saying no such courier is available.. Kindly resolve my issue and help me to get my products
                        Jan 4, 2022
                        Complaint marked as Resolved 
                        They have send me and email that they will resolve the issue and the same day i got my products delivered.. Happy for it.. Thankyou
                        Shadowfax customer support has been notified about the posted complaint.
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                          P
                          Pooja CA
                          from Bengaluru, Karnataka
                          Jan 2, 2022
                          Resolved
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                          Resolved

                          I have ordered the product from mesho which was prepaid order and the delivery date was 19/12/2021 but i got the message as product delivered on 13/12/2021 i didn't even get a call from delivery executive, and it is marked as product delivered, i have complainted many times before no response so far. AWD no. SF[protected]FPL
                          Feb 7, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 04, 2022
                          Shadowfax Customer Care's response
                          Dear Pooja,

                          This is not the experience we are building for our customers. We apologise for this instance and have escalated the matter for proper action. Rest assured that we will resolve this at the earliest.

                          Regards,
                          Team Shadowfax
                          Verified Support
                          Jan 05, 2022
                          Shadowfax Customer Care's response
                          Dear Pooja,

                          We tried getting in touch but were unsuccessful. Please share with us your alternate number or a good time at [protected]@shadowfax.in to contact you and resolve your concern.

                          Regards,
                          Team Shadowfax
                          Product not delivered yet AWD no.[protected] which was to be delivered on 13/12/21 please sort the problem ASAS
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                            T
                            Tarun-khullar
                            Jan 2, 2022
                            Resolved
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                            Resolved

                            I ordered goods worth Rs 1625 on the fashion portal Limeroad.com on 14th Dec.2021, the goods were by mistake ordered giving our old address: J-15, Lajpat Nagar III, New Delhi 110024
                            The rider named Deepak not finding me at the above mentioned address asked me to transfer Rs. 1625 into the Paytm account of one Mr. Manish / Deepak Prasad Jaiswal and promised me to deliver the goods at my new address at Gurgaon.
                            I transferred the money accordingly on 16th Dec. 21 but till today I have neither received the goods nor the money. Please help...

                            Tarun Khullar [protected]
                            +1 photos
                            Feb 4, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 02, 2022
                            Shadowfax Customer Care's response
                            Dear Sir/Madam,

                            We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                            Sincerely,
                            Team Shadowfax
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                              N
                              Neelam Bijalvan
                              Jan 1, 2022
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                              I have return a product of Meesho which was picked by your company's courier guy but that product was not reached to meesho till yet kindly help me out.
                              Shadowfax customer support has been notified about the posted complaint.
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                                S
                                Shabananowfal
                                from Kollam, Kerala
                                Jan 1, 2022
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                                Address: Nabhan manzil, umayanallor, Near to dreams furniture, kollam,kerala 691589

                                Where is my order?
                                Please deliver my parcel
                                Delivery is too delay
                                Expected date of delivery is over
                                Id SF[protected]FPL
                                Shadowfax customer support has been notified about the posted complaint.
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                                  M
                                  madha praveen
                                  Dec 30, 2021
                                  Resolved
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                                  Resolved

                                  Address: Trendset Towers,Kamalapuri Colony,Banjara Hills

                                  I did purchase one watch from meesho I did cancel to delivery but I did not get refund from meesho then I did ask them they said delivery was not canceled from shadowfax pls cancel it
                                  Feb 5, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 02, 2022
                                  Shadowfax Customer Care's response
                                  Dear Sir/Madam,

                                  We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                                  Sincerely,
                                  Team Shadowfax
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                                    S
                                    Sk Abdul Jasher
                                    Dec 30, 2021
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                                    Order #[protected]
                                    Product - Pretty Latest Women Jackets & Waistcoat
                                    Tracking ID
                                    : SF[protected]FPL

                                    The product was ordered from meesho and was opted for an exchange... The exchange product was not delivered but I received a message of the product to be delivered successfully. Wtf !?
                                    No one even asked for the OTP !!!
                                    HOW CAN YOUR PEOPLE DELIVER WITHOUT CONFIRMING THE OTP !!!?
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      Lovedeep Mattu
                                      Dec 30, 2021
                                      Resolved
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                                      Resolved

                                      Address: Sector 36 near police station

                                      Delivery boy order lekar gya but koi return bottle Jo honi hai uski sleep nai dekar gya and mera payment bhi Kat gya Chuka hai [protected] is par contact kre jaldy
                                      Feb 3, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 02, 2022
                                      Shadowfax Customer Care's response
                                      Dear Sir/Madam,

                                      We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                                      Sincerely,
                                      Team Shadowfax
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                                        G
                                        Gadde Likhith
                                        Dec 30, 2021
                                        Resolved
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                                        Resolved

                                        We have Ordered a Mi Smart Band 6 On 14 Dec 2021 5:37PM (GMT +5:30) .The Estimated Delivery Date was 16 Dec 2021 But As of now it is December 30 Dec 2021/And I still haven't received my order. When I called Xiaomi Support they said product will be delivered and all but problem is with shipping company (ShadowFax) When I called shadowfax support number no matter how many times I tried I got "Sorry There are no active orders against this phone number" Pls Don't Trust Shadowfax They are scammers
                                        Jan 30, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 30, 2021
                                        Shadowfax Customer Care's response
                                        Dear ABC,

                                        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                                        Sincerely,
                                        Team Shadowfax
                                        Verified Support
                                        Dec 30, 2021
                                        Shadowfax Customer Care's response
                                        Dear Gadde,

                                        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                                        Sincerely,
                                        Team Shadowfax
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