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shadowfax.in
1.8
Updated: Jun 3, 2026
Complaints 1482
Resolved
444
Unresolved
1038
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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Shadowfax reviews & complaints page 39

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R
Rita Singh tomar
Jan 16, 2022
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Your delivery partner did misbehave with me
Shadowfax customer support has been notified about the posted complaint.
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Dear Rita,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax
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    A
    amarjithsunil
    from Ernakulam, Kerala
    Jan 16, 2022
    Resolved
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    Resolved

    My myntra pickup (R[protected]MY) which scheduled on 13/01/2022 was delayed, it was updated that "the pickup couldn't be attempted by them". The pickup status is rescheduled, they've not given the actual date of pickup. I had tried contacting the delivery agent several times but his cell is switched off. The order was given by myntra to them last sunday, the product is only having a 30 day return policy. I recieved it with no tags in it and I've contacted myntra regarding this issue and the price tag issue has been resolved by them (as in the screenshot attached below), don't know if the delivery executive will accept the package. They're not even trying to contact me regarding the pickup, please do the needful.
    Feb 19, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Jan 17, 2022
    Shadowfax Customer Care's response     Dear Amarjith,
    Greetings from Shadowfax!
    We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

    Regards, 

    Team shadowfax
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      N
      Nidhi rewatkar
      Jan 16, 2022
      Resolved
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      Resolved

      Address: Bangalore
      Website: Shadowfax

      The fraud company first of alll did not provide any text message for the return pick up and after cancellation of return pickup they took the parcel and now not refunding me my money back ₹776 and also showing wrong updates on tracking site and not even having a customer care ajent to solve or look in to our matters
      Feb 19, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Jan 16, 2022
      Updated by Nidhi rewatkar       I need my refund back what kind of fraud company is it with so many faultss created by them and now its all our money fpr which we are struggling this courier service should be shut down as soon as possible
      Verified Support
      Jan 18, 2022
      Shadowfax Customer Care's response       Dear Nidhi,

      Greetings from Shadowfax!

      We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

      Regards,
      Team Shadowfax
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        9
        9702329866
        Jan 15, 2022
        Resolved
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        Resolved

        I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.
        Feb 17, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Jan 17, 2022
        Shadowfax Customer Care's response         Dear Sir/Madam,

        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

        Sincerely,
        Team Shadowfax
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          I
          Iṉṉøceṉt Rk
          from Delhi, Delhi
          Jan 15, 2022
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          SF[protected]KR. this is the order I'd which is pending from last 10 to 15 days, your delivery person didn't contact me and he is mentioning fake remarks that I refused to get delivery. please look into this and deliver my product asap
          Shadowfax customer support has been notified about the posted complaint.
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            C
            Chandrakala Palekar
            Jan 14, 2022
            Resolved
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            Resolved

            Address: C-102,Dayanand colony, near sapna cinema , Lajpat nagar -04, New Delhi

            Maine mera order jiska order no hai [protected] ye order maine shadow fax ko return kar diya hai 10th jan ko aur mujhe meesho se msg aaya hai ke aapka return cancel ho gaya hai ... Aur return karke 4 din ho gaye hai ... Mujhe mera refund nahi aaya abhi tak ... Kyonki aapke delivery boy ne nahi bheja hai mere pass confirmation otp aaya hai jab maine return kiya product ... So aap mujhe call kare aur meri problem solve kare mera refun 261 abhi isi vajah se nahi aaya hai ... Plz help me.
            Feb 15, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Jan 15, 2022
            Shadowfax Customer Care's response             Dear Chandrakala,

            We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

            Sincerely,
            Team Shadowfax
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              A
              Ashwin Ramdev
              Jan 14, 2022
              Resolved
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              Resolved

              I had ordered a product from Myntra and had requested for the return of the same item so there are three items for the return the same delivery guy from shadowfax has come to pick up my order but it while checking the product hi open the product and then said that no it cannot be returned and give it to me back for the first return he came over and took the product away and I did not receive any message regarding the pick-up
              Feb 17, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Jan 15, 2022
              Shadowfax Customer Care's response               Dear Ashwin,

              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

              Sincerely,
              Team Shadowfax
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                B
                Bhore ajit
                from Pune, Maharashtra
                Jan 14, 2022
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                Address: Walekarwadi
                Website: www.shadowfax.in/delivery-partner#delivery-partner-form for details on partnering with Shadowfax.

                Id 1529958 mera Payment nahi dya mera payout dikhata bhi nahi maine call kiya to uthate bhi nahi call maine total 117 order campalet kiye hai to bhi mera Payment nahi mila
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Jan 15, 2022
                Shadowfax Customer Care's response                 Dear Bhore,

                We're sorry you had an unpleasant experience. Please share details with us on [protected]@shadowfax.in and help us make it better.
                Regards,
                Team Shadowfax
                Jan 16, 2022
                Updated by Bhore ajit                 The response was:
                550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser j7sor2041150ila.13 - gsmtp

                [protected] Forwarded message[protected]
                From: Ajit Bhore <[protected]@gmail.com>
                To: [protected]@shadowfax.in
                Cc:
                Bcc:
                Date: Fri, 14 Jan 2022 16:30:12 +0530
                Subject:
                Mera payment nahi mila
                Jan 21, 2022
                Updated by Bhore ajit                 Mujhe mera payment mila nahi bhohat order marne par bhi payment mila meri id-1529958 payment nahi milega to ham order kaise marenge
                Mera payout bhi nahi dhikhata to mai order kaise maru
                Jan 21, 2022
                Updated by Bhore ajit                 Mujhe mera payment mila nahi bhohat order marne par bhi payment mila meri id-1529958 payment nahi milega to ham order kaise marenge
                Mera payout bhi nahi dhikhata to mai order kaise maru
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                  B
                  Bhore ajit
                  from Pune, Maharashtra
                  Jan 14, 2022
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                  Address: Walekarwadi
                  Website: Please go to www.shadowfax.in/delivery-partner#delivery-partner-form for details on partnering with Shadowfax.

                  Payment
                  Shadowfax customer support has been notified about the posted complaint.
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                    D
                    Dainavi Purav
                    Jan 14, 2022
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                    I've Ordered a product from Meesho on 31st December 2021 (of which shadowfax is delivery agent), and the delivery was expected on 06th January 2022 But it is getting delayed everyday. I'm receiving delivery code messages daily and at end of day they rescheduled that delivery to next day. This is happening from 6th January 2022 and still I didn't received my product. I also tried to contact to shadowfax, at first I talked with the delivery boy on 12th January 2022 and he told me I'll receive my product on same day that is 12th January 2022 by 4.00 PM, then too I didn't received my product, They again rescheduled my delivery, and now I'm trying to contact them, they are not answering my calls. Worst service experienced by this company.
                    Shadowfax customer support has been notified about the posted complaint.
                    View replies
                    Dear Dainavi,

                    Greetings from Shadowfax!

                    Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

                    Regards,
                    Team Shadowfax
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                      N
                      Nagagopi regalla
                      Jan 14, 2022
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                      Address: Mangapuram Colony old alwal

                      I placed an order on your show I put a return I did not like It was given by a delivery boy who came and spoke incorrectly I reported that the item I ordered was damaged but it was my money so you have to take action against him he has the number is mine
                      Shadowfax customer support has been notified about the posted complaint.
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                        A
                        amitk74
                        from Delhi, Delhi
                        Jan 14, 2022
                        Resolved
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                        Resolved

                        Address: Gurgaon

                        Hello, AJIO people are saying the product has not reached there warehouse can you get me the complete tracking details and delivery confirmation. My money is on hold and refund has been pending since 14th December when you picked the product. Please requesting you get me the details, someone called from Shadowfax they are sending me the details but no one has given me anything till now. Please try to understand.
                        Jan 18, 2022
                        Complaint marked as Resolved 
                        Thanks for providing the information, you people were much quicker and accurate than AJIO thieves who were blaming that the product was never delivered by you people until 14th January and your status shows that it was delivered on 18th December 2021.
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 16, 2022
                        Shadowfax Customer Care's response                         Dear Amit,

                        Please refer to the below link for your reference:
                        https://track.shadowfax.in/track?order=return&trackingId=R[protected]AJI

                        Regards,
                        Team Shadowfax
                        View replies
                        Dear Amit,

                        Greetings from Shadowfax!

                        We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.


                        Regards,
                        
Team shadowfax
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                          P
                          Pankaj CHETTRI
                          Jan 14, 2022
                          Resolved
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                          Resolved

                          Address: 336/337 top floor, Pocket 4 rohini sector 22

                          Rider id 387297 mera abhi tak payout release nhi hua he bar bar release date change ho jati he ese me kam nhi kr skta plz muhe mera payment chahiye 2 months hone wale he plz help me
                          Feb 14, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Jan 14, 2022
                          Updated by Pankaj CHETTRI                           Id 387297 mujhe 2 months se payout nhi mila he bar bar payout release date change kr dete he magar payment nhi aata ese me kya kru kese kam kru bike ki kist Deni hoti ghr ka kharcha chalana padta he

                          Verified Support
                          Jan 14, 2022
                          Shadowfax Customer Care's response                           Dear Pankaj,

                          Greetings from Shadowfax!

                          It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard.

                          Regards,
                          Team Shadowfax
                          View replies
                          Mera payment nhi hau abhi tak mere id[protected] order ke bad payment hoga bola tha abhi tak nhi hau he mera payment jaldi krva do
                          Reply
                          Sir mera payout add nhi ho rha or last week ka bhi abhi tak add nhi hua h please help me
                          Reply
                          Sir mera payout released nhi ho raha hai har week data badal jati hai. Mera payment kyu nhi ho raha hai. Plz sir help me.
                          My I'd - 1876400
                          Reply
                          Sir . My payout is not released 1 feb to 1 March in my account. ?????
                          & wath is the payment prosser tu your
                          Company
                          My I'd -1876400
                          Reply
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                            D
                            dhannani sai manikanta
                            Jan 14, 2022
                            Resolved
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                            Resolved

                            Address: Andhrapradesh., Bhimavaram
                            Website: Shadowfax.in

                            My Last 2Payouts can't be credited. I can raise an Issue in App., Inform to My Manager But there is no use.
                            Feb 15, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 14, 2022
                            Shadowfax Customer Care's response                             Dear Sai Manikanta,

                            Greetings from Shadowfax!

                            It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard

                            Regards,
                            Team Shadowfax
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                              V
                              Vishnualakode
                              from Bengaluru, Karnataka
                              Jan 13, 2022
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                              Address: electronic city

                              I got a delivery from appolo pharmacy.. I took the order and went for delivering.. While I reached customers location, customer didn't took the phone for long time... So I click the option not delivered and returned to the same appolo pharmacy.. Now from my earnings that amount is deducted.. Also one customer canceled food.. That money also deducted from my earnings.. Total more than 1000 has been deducted.
                              Shadowfax customer support has been notified about the posted complaint.
                              Jan 13, 2022
                              Updated by Vishnualakode                               Please resolve the issue as soon as possible

                              Verified Support
                              Jan 14, 2022
                              Shadowfax Customer Care's response                               Dear Vishnu,

                              Greetings from Shadowfax!

                              We are sorry about your experience. Please share your rider ID/registered mobile number with us at [protected]@shadowfax.in to escalate the matter on priority and help you.

                              Regards,
                              Team Shadowfax
                              Jan 14, 2022
                              Updated by Vishnualakode                               Please add those deducted earnings to my current earnings...
                              Jan 14, 2022
                              Updated by Vishnualakode                               Vishnu Vijayan
                              [protected]
                              ID : 1527428

                              Jan 19, 2022
                              Updated by Vishnualakode                               Please solve .. Why are you not updating regarding my complaint?
                              View replies
                              Vishnu Vijayan
                              [protected]
                              ID : 1527428
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                                D
                                dhannani sai manikanta
                                Jan 13, 2022
                                Resolved
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                                Resolved

                                Address: Andhrapradesh., Bhimavaram
                                Website: www.shadowfax.in

                                I can't received last 2payouts. I inform to a manager but He can't respond
                                I'M trying to raise an issue in App. But there is no use. It shows same message from BOT. your payout will release next Tuesday/Friday but the amount not credited
                                Feb 17, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 14, 2022
                                Shadowfax Customer Care's response                                 Dear Sai Manikanta,

                                Greetings from Shadowfax!

                                It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard

                                Regards,
                                Team Shadowfax
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                                  S
                                  Shanmugapriya Chinnadurai
                                  Jan 13, 2022
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                                  Address: No:238,pallavan nagar 2 nd main road thiruverkadu
                                  Website: exp.shadowfax.in/s54Tb4

                                  Not delivered my product but your delivery status for delivered. 😒 where is my order? I already complaint with this site but you r not doing any action
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir/Madam,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
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                                    A
                                    ayaz malik
                                    Jan 13, 2022
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                                    Address: Kashi takiya, vandana cinema road

                                    Sir I want my pickup sleep my order number is [protected] so please send my pickup sleep because I have facing the problem to my refund money ai plz send my pickup sleep my email I'd is ayaz.[protected]@gmail.com
                                    Shadowfax customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Ayaz,

                                    Greetings from Shadowfax!

                                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                    Regards,
                                    Team Shadowfax
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                                      V
                                      VaRam@143
                                      from Kakinada, Andhra Pradesh
                                      Jan 13, 2022
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                                      My id is inactive
                                      Shadowfax customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Varam,

                                      Greetings from Shadowfax!

                                      Please feel free to approach our helpline under the help section of our app for resolution.

                                      Regards,
                                      Team Shadowfax
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                                        S
                                        Swati Baveja
                                        Jan 13, 2022
                                        Resolved
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                                        Resolved

                                        Address: 3/32 first floor ods lajpat nagar 4

                                        Our total money was 1046 for three products and he took 1146 rs from us.we called the delivery boy and he said he will return 100rs to us.But from last 10 days he didn't came.plz return our money or we will contact police.
                                        Feb 13, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 13, 2022
                                        Shadowfax Customer Care's response                                         Dear Swati,

                                        Greetings from Shadowfax!

                                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                        Regards,
                                        Team Shadowfax
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