Shadowfax Complaints & Reviews

I had ordered a product from Myntra and had requested for the return of the same item so there are three items for the return the same delivery guy from shadowfax has come to pick up my order but it while checking the product hi open the product and then said that no it cannot be returned and give it to me back for the first return he came over and took the product away and I did not receive any message regarding the pick-up

Feb 17, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2022

Shadowfax Customer Care's response Dear Ashwin,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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Address: Walekarwadi

Website: www.shadowfax.in/delivery-partner#delivery-partner-form for details on partnering with Shadowfax.

Id 1529958 mera Payment nahi dya mera payout dikhata bhi nahi maine call kiya to uthate bhi nahi call maine total 117 order campalet kiye hai to bhi mera Payment nahi mila

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2022

Shadowfax Customer Care's response Dear Bhore,

We're sorry you had an unpleasant experience. Please share details with us on [protected]@shadowfax.in and help us make it better.
Regards,
Team Shadowfax

Jan 16, 2022

Updated by Bhore ajit The response was:
550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser j7sor2041150ila.13 - gsmtp

[protected] Forwarded message[protected]
From: Ajit Bhore <[protected]@gmail.com>
To: [protected]@shadowfax.in
Cc:
Bcc:
Date: Fri, 14 Jan 2022 16:30:12 +0530
Subject:
Mera payment nahi mila

Jan 21, 2022

Updated by Bhore ajit Mujhe mera payment mila nahi bhohat order marne par bhi payment mila meri id-1529958 payment nahi milega to ham order kaise marenge
Mera payout bhi nahi dhikhata to mai order kaise maru

Jan 21, 2022

Updated by Bhore ajit Mujhe mera payment mila nahi bhohat order marne par bhi payment mila meri id-1529958 payment nahi milega to ham order kaise marenge
Mera payout bhi nahi dhikhata to mai order kaise maru

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Address: Walekarwadi

Website: Please go to www.shadowfax.in/delivery-partner#delivery-partner-form for details on partnering with Shadowfax.

Payment

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I've Ordered a product from Meesho on 31st December 2021 (of which shadowfax is delivery agent), and the delivery was expected on 06th January 2022 But it is getting delayed everyday. I'm receiving delivery code messages daily and at end of day they rescheduled that delivery to next day. This is happening from 6th January 2022 and still I didn't received my product. I also tried to contact to shadowfax, at first I talked with the delivery boy on 12th January 2022 and he told me I'll receive my product on same day that is 12th January 2022 by 4.00 PM, then too I didn't received my product, They again rescheduled my delivery, and now I'm trying to contact them, they are not answering my calls. Worst service experienced by this company.

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Jan 14, 2022

Verified Support

Dear Dainavi,

Greetings from Shadowfax!

Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

Regards,
Team Shadowfax

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Address: Mangapuram Colony old alwal

I placed an order on your show I put a return I did not like It was given by a delivery boy who came and spoke incorrectly I reported that the item I ordered was damaged but it was my money so you have to take action against him he has the number is mine

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Address: Gurgaon

Hello, AJIO people are saying the product has not reached there warehouse can you get me the complete tracking details and delivery confirmation. My money is on hold and refund has been pending since 14th December when you picked the product. Please requesting you get me the details, someone called from Shadowfax they are sending me the details but no one has given me anything till now. Please try to understand.

Jan 18, 2022

Complaint marked as Resolved

Thanks for providing the information, you people were much quicker and accurate than AJIO thieves who were blaming that the product was never delivered by you people until 14th January and your status shows that it was delivered on 18th December 2021.

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2022

Shadowfax Customer Care's response Dear Amit,

Please refer to the below link for your reference:
https://track.shadowfax.in/track?order=return&trackingId=R[protected]AJI

Regards,
Team Shadowfax

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Shadowfax Customer Care

Jan 14, 2022

Verified Support

Dear Amit,

Greetings from Shadowfax!

We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update. 

Regards,
 Team shadowfax

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Address: 336/337 top floor, Pocket 4 rohini sector 22

Rider id 387297 mera abhi tak payout release nhi hua he bar bar release date change ho jati he ese me kam nhi kr skta plz muhe mera payment chahiye 2 months hone wale he plz help me

Feb 14, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Jan 14, 2022

Updated by Pankaj CHETTRI Id 387297 mujhe 2 months se payout nhi mila he bar bar payout release date change kr dete he magar payment nhi aata ese me kya kru kese kam kru bike ki kist Deni hoti ghr ka kharcha chalana padta he

Verified Support

Jan 14, 2022

Shadowfax Customer Care's response Dear Pankaj,

Greetings from Shadowfax!

It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard.

Regards,
Team Shadowfax

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A

Aditya Kohad

Feb 14, 2022

Mera payment nhi hau abhi tak mere id[protected] order ke bad payment hoga bola tha abhi tak nhi hau he mera payment jaldi krva do

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A

Anil kuy

Aug 3, 2022

Sir mera payout add nhi ho rha or last week ka bhi abhi tak add nhi hua h please help me

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1

[email protected]

Mar 1, 2023

Sir mera payout released nhi ho raha hai har week data badal jati hai. Mera payment kyu nhi ho raha hai. Plz sir help me.
My I'd - 1876400

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[email protected]

Mar 1, 2023

Sir . My payout is not released 1 feb to 1 March in my account. ?????
& wath is the payment prosser tu your
Company
My I'd -1876400

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Address: Andhrapradesh., Bhimavaram

Website: Shadowfax.in

My Last 2Payouts can't be credited. I can raise an Issue in App., Inform to My Manager But there is no use.

Feb 15, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2022

Shadowfax Customer Care's response Dear Sai Manikanta,

Greetings from Shadowfax!

It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard

Regards,
Team Shadowfax

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Address: electronic city

I got a delivery from appolo pharmacy.. I took the order and went for delivering.. While I reached customers location, customer didn't took the phone for long time... So I click the option not delivered and returned to the same appolo pharmacy.. Now from my earnings that amount is deducted.. Also one customer canceled food.. That money also deducted from my earnings.. Total more than 1000 has been deducted.

Shadowfax customer support has been notified about the posted complaint.

Jan 13, 2022

Updated by Vishnualakode Please resolve the issue as soon as possible

Verified Support

Jan 14, 2022

Shadowfax Customer Care's response Dear Vishnu,

Greetings from Shadowfax!

We are sorry about your experience. Please share your rider ID/registered mobile number with us at [protected]@shadowfax.in to escalate the matter on priority and help you.

Regards,
Team Shadowfax

Jan 14, 2022

Updated by Vishnualakode Please add those deducted earnings to my current earnings...

Jan 14, 2022

Updated by Vishnualakode Vishnu Vijayan
[protected]
ID : 1527428

Jan 19, 2022

Updated by Vishnualakode Please solve .. Why are you not updating regarding my complaint?

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V

Vishnualakode

from Bengaluru, Karnataka

Jan 14, 2022

Vishnu Vijayan
[protected]
ID : 1527428

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Address: Andhrapradesh., Bhimavaram

Website: www.shadowfax.in

I can't received last 2payouts. I inform to a manager but He can't respond
I'M trying to raise an issue in App. But there is no use. It shows same message from BOT. your payout will release next Tuesday/Friday but the amount not credited

Feb 17, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2022

Shadowfax Customer Care's response Dear Sai Manikanta,

Greetings from Shadowfax!

It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard

Regards,
Team Shadowfax

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Address: No:238,pallavan nagar 2 nd main road thiruverkadu

Website: exp.shadowfax.in/s54Tb4

Not delivered my product but your delivery status for delivered. 😒 where is my order? I already complaint with this site but you r not doing any action

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Shadowfax Customer Care

Jan 13, 2022

Verified Support

Dear Sir/Madam,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: Kashi takiya, vandana cinema road

Sir I want my pickup sleep my order number is [protected] so please send my pickup sleep because I have facing the problem to my refund money ai plz send my pickup sleep my email I'd is ayaz.[protected]@gmail.com

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Shadowfax Customer Care

Jan 13, 2022

Verified Support

Dear Ayaz,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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My id is inactive

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Jan 13, 2022

Verified Support

Dear Varam,

Greetings from Shadowfax!

Please feel free to approach our helpline under the help section of our app for resolution.

Regards,
Team Shadowfax

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Address: 3/32 first floor ods lajpat nagar 4

Our total money was 1046 for three products and he took 1146 rs from us.we called the delivery boy and he said he will return 100rs to us.But from last 10 days he didn't came.plz return our money or we will contact police.

Feb 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2022

Shadowfax Customer Care's response Dear Swati,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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I had ordered products on meesho and they had delivered it wrong. Since the entire order was wrong for each and every item I was supposed to receive, I had sent "wrong product sent". The guy from shadowfax told me he had to collect 3 items. Since I had only one item I couldn't possibly return 3 products. He put me on to his manager who didn't have the patience to listen to what I had to say and just started yelling that he was a third party and he could only do according to the instruction. I am absolutely ok with him not trying to help me, but his response to a customer is uncalled for.

Feb 19, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2022

Shadowfax Customer Care's response Dear Suresh,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

Verified Support

Jan 14, 2022

Shadowfax Customer Care's response Dear Suresh,

We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Warmly,

Team Shadowfax

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Address: Vasai

Website: Tracker. Shadowfax.in

This is Pooja More. I have an issue regarding my order which from meesho which waa delivering through your Shadowfax company.
I was trying to call on [protected] this your Shadowfax Customer Care number but its continuously coming invalid. Plz co-operate with me. I am trying to contact with Shadowfax since last 4 days for my issue. Your delivery boy directly cancelled my order which was placed on Meesho Application. OrderId is SF[protected]FPL.after...

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Address: T-2 Pno.3 Chetan Vihar Near Poonam Vihar Jagatpura Jaipur

Gokul Sharma
[protected]
Return:R[protected]FPL Ordered product from meesho but wrong product delivered..so I place request request and meesho approved it but shadowfax delivery boy denied to pickup..or asking money for it...

Feb 12, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2022

Shadowfax Customer Care's response Dear Gokul,

Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

Regards,
Team Shadowfax

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Address: 149,10th c cross, vinayak nagar

Hi this is suresh Jam delivered the Food but mob Screen HE DOS not showing still esterday 9 pm Ian Waiting at same location 7am and Without order

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I returned my order & the delivery guy picked up 8 days ago but still not updated it that's my my refund is not being proceed. I also talked to the delivery guy he said to Reinitiate the return but after that i got rejected due to time limit now I couldn't contact him. I have complained about it so many times I want this issue to be solved soon

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2022

Shadowfax Customer Care's response Dear Rohini,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

Jan 09, 2022

Updated by Rohini shingde I have returned my order on last sunday but still didn't get the msg or slip of confirmation. My tracking no. Is R[protected]FPL.

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Address: Bhimavaram

I'M an Employee in Shadowfax Technologys Pvt Ltd. I can't receive My last Two Payouts. At the 1st Payout I'M inform to My Hi. They askes Me a screenshoot for raise a mail but there is no use. No One can't respond My Situation. Raise a Ticket in App. But there is no use

Feb 11, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2022

Shadowfax Customer Care's response Dear Sai,

Greetings from Shadowfax!

This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

Regards,
Team Shadowfax

Shadowfax Complaints & Reviews

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Shadowfax reviews & complaints page 39

The delivery guy did not accept the return request

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Payment issue mera payout nahi dikhate

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Payment issue

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Delay in Delivery

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Delivery boy bad words talking

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R181238105aji

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Payout related issue

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Payout not paid

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Regarding two delivery which one was returned to apollo pharmacy and another one which is cancelled by customer

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Payout

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My product was not delivered

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Pickup sleep

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My id is inactive

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Delivery boy taken extra money from us

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Rude behavior of manager, velachery

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Not delivering my Order and also not giving my refund money back if they dont want deliver the product

Order not picked up... delivery boy asking money for it

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Technical

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Return pickup is not updated

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Payout Not Credited

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