Claimed

Shadowfax Complaints & Reviews

1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Shadowfax reviews & complaints page 48

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
Nikitaagr
from Raipur, Chhattisgarh
Oct 26, 2021
Report
Copy

Website: shadowfax.in

My awb no. Is R[protected]FPL
the worst customer service you have.. It was a return order from meesho the said first time pickup failed.. How can be pickup failed when no one came to pick my order and most important i never got a call.. Second time the said qc failed.. When i myself packed the same thing how can it be different or quality check failed. This is unacceptable.. I am a jewellery seller and i am never ever suggesting my entrepreneur friends or anyone to use shadowfax.. Worst experience
+1 photos
Shadowfax customer support has been notified about the posted complaint.
same thing happend with me and they picked the product but not submit it. and there website shows it's QC failed and they not picked ...the new type of fraud started in online market
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Nitika Ajay Gupta
    Oct 25, 2021
    Report
    Copy

    Address: H. No 532 new shastri nagar pathankot

    Defected frame of sunglasses I've received...
    Shadowfax customer support has been notified about the posted complaint.
    Dear Nitika,

    Greetings from Shadowfax!

    We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

    Regards,
    Team Shadowfax
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      J
      juneth Shah
      Oct 24, 2021
      Report
      Copy

      SF[protected]SDM this is my tracking ID and it's taking too much time
      Shadowfax customer support has been notified about the posted complaint.
      Dear Juneth,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
      Helpful
      1 other people found this review helpful
      1 found this helpful
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Dipa Boro
        Oct 24, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: ulubari kachari basti near boxing club, house no 111

        Recently i ordered a white shoes from meesho and they provide it from Shadowfax. but i hv received pink colour and size was not fits me well so i decided to return my exchange product in 19/10/21 my order number is R[protected]FPL i have returned it to the delivery boy successfully around 1/2pm and then after that they sent me a message that my qc is failed and also they said that i haven't sent them the product but the truth is they received it from me. i have a number of the delivery boy as well. i need my exchange product back or otherwise give me money back that's it.
        Dec 3, 2021
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Oct 28, 2021
        Shadowfax Customer Care's response
        Dear Dipa,

        Greetings from Shadowfax!

        We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time by writing to us via [protected]@shadowfax.in for us to connect with you.

        Regards,
        Team Shadowfax
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Bhaskar jannu
          from Hyderabad, Andhra Pradesh
          Oct 24, 2021
          Report
          Copy

          Hi sir
          My ID is old
          But not login please helf me login ID is rejoin show
          Shadowfax customer support has been notified about the posted complaint.
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            Keerhi
            Oct 24, 2021
            Resolved
            Report
            Copy
            Resolved

            I'm ordered a product from meesho and I'm received a defective product so raised a return request and for return pickup they allocate shadowfax as a delivery partner, no one has to come for pickup but the status was qc failed for your item, without seeing the item how they report as qc failed I want to return my item and no way to contact customer support in shadowfax
            Nov 25, 2021
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Oct 24, 2021
            Shadowfax Customer Care's response
            Dear Keerhi,

            Greetings from Shadowfax!

            We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

            Regards,
            Team Shadowfax
            I have faced a similar situation where the delivery boy had taken my product and misbehaved and said "I will see who will process your refund"
            Extremely frustrating experience.
            Helpful
            2 other people found this review helpful
            2 found this helpful
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Siraj111
              Oct 23, 2021
              Resolved
              Report
              Copy
              Resolved

              Address: Patthar kuva petrol pump, relief road ahmedabad. Shop name is New Mayur Footwear.

              The pick boy mess me alot, they won't pickup my products that i get order from meesho. Also pick boy picked my one product few day ago, but unfortunately the order is cancel. I see it was not return to me. In Manifest he sign like a strait sign, I am very DISAPPOINTED from shadowfax, if you are not able to pick order right time then why giving your service, you know this time is a diwali festival period, so if order not pick on right time how can buyer get their product on before diwali., ? Pls take immediately action against pickup boy, who not picked on right time and also cheat with your customer. For your knowledge and information I give you copy of your msg that I got in morning.
              👇
              (Your 7 order(s) will be picked up today by rider [protected] PIN 3276.
              Please share your feedback on Shadowfax services at: +91-[protected]) note=pickboy not coming for pickup.
              +1 photos
              Nov 30, 2021
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Oct 24, 2021
              Shadowfax Customer Care's response
              Dear Siraj,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sunaina Padhi
                Oct 23, 2021
                Report
                Copy

                Address: Flat no. 101 , leela mahal ,plot no. 248 , K3B , Kalinga nagar, Near ghatikia playground

                I am from Bhubaneswar. The delivery boy misbehaved with me because I wanted to return the order due to some financial problem. He said that you girls are all same .l, you all just see something good & order it & never accept that delivery..this is all fun for you. He said this in a very rude way. The delivery boy's name was Krishna I guess...I am not sure.
                Shadowfax customer support has been notified about the posted complaint.
                Hello,

                Greetings from Shadowfax!

                We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share your AWB number by writing to us at [protected]@shadowfax.in with us to initiate disciplinary action against the responsible partner.

                Regards,
                Team Shadowfax
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  sameerroy888
                  Oct 23, 2021
                  Report
                  Copy

                  Respected Sir/Ma'am
                  I have placed an order in flipkart. And after ordering i get an track id of SF84647078FLP, and while traction the product i got an option to pay the bill online, so rather to go with COD, I choose to pay now. And I payed Rs 169. But now I cancelled the product and didn't get the refund. please look into the matter and try to resolve as soon as possible. Below down a file has been attached regarding online payment.
                  +1 photos
                  Shadowfax customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Asma KB
                    from Bengaluru, Karnataka
                    Oct 23, 2021
                    Report
                    Copy

                    Address: Provident Harmony

                    10:42am on 21st October the delivery person of shadowfax called me for parcel delivery. I live in a gated community and I asked him to leave the parcel at my house door. He agreed and took the pin from me. When I checked later after one hour there was no parcel. All my couriers are delivered at my door from other companies and there is no question of theft in this society as we have surveillance cameras everywhere. This has never happened before. I even chked with my main gate security and they have confirmed that no delivery person has come from shadowfax company. So this is a clear fraud. Can someone please look into this and deliver my parcel to my address in provident harmony.
                    Shadowfax customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Salma afreen
                      Oct 22, 2021
                      Report
                      Copy

                      I am from hyderabad .I have ordered the product from glowroad but i didnt receive my product. It shows as cancelled and I paid it online.. So kindly look into the issue...order id is #[protected]
                      Shadowfax customer support has been notified about the posted complaint.
                      Please refund my amount
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sandy281994
                        from New Delhi, Delhi
                        Oct 22, 2021
                        Report
                        Copy

                        The delivery guys was misbehaving with me and misguide me and he update status of my order whatever he wants. He was not connect with me at all he was big fraud and liar. Plz as soon as give it to my parcel. I am fed up all of this since 14 days. Plz don't play with my patience
                        Shadowfax customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          Bharathnani
                          from Singarayakonda, Andhra Pradesh
                          Oct 22, 2021
                          Report
                          Copy

                          Address: Singarayakonda

                          They were not responding calls and late delivary in Prakasam district
                          Shadowfax customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            dsreenu rao
                            Oct 22, 2021
                            Report
                            Copy

                            Address: 8-51upatairs., Kavadi sreet

                            Cal me [protected], andhra pradesh, kurnool
                            Shadowfax customer support has been notified about the posted complaint.
                            Hello,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Sagnik16
                              from Kolkata, West Bengal
                              Oct 22, 2021
                              Report
                              Copy

                              I have booked a parcel order I'd #[protected] by shiprocket through shadofax on 4 th oct but after 9 th oct there are no update and status is in transit.And every day expected delivery date is changing to future date.I have called multiple times to shiprocket & shadofax but not getting any resoution.very very poor service.I do not know the parcel whether exist or not.Even I am trying to call them they are not giving any solution and no update on delivery.Please do the needful and make it delivered ASAP.
                              AWB SF[protected]KR
                              Shadowfax customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Mani C
                                Oct 22, 2021
                                Report
                                Copy

                                Shadow fax

                                Address: Bangalore

                                The product is not delivered but the agent is extending the date so pls solve this problem...
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy
                                S
                                shopper House
                                Oct 21, 2021
                                Report
                                Copy

                                Address: Bowenpally

                                Shadow fax has update in app that parcel is delivered but I ave not receive any parcel
                                Tracking is
                                SF[protected]FPL
                                Shadowfax customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Manusha Gowda
                                  from Hosur, Tamil Nadu
                                  Oct 21, 2021
                                  Report
                                  Copy

                                  Address: Hosur

                                  I m manusha from hosur. I have ordered the product but i didnt receive my product. It shows as delivered and it was a prepaid order. So kindly look into the issue
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Mp20
                                    from CHENNAI, Tamil Nadu
                                    Oct 21, 2021
                                    Report
                                    Copy

                                    This is Priya from Chennai. I have ordered a gift from meesho for my mother's birthday. I got a call from shadowfax stating that your product will be delivered on 19th October. When I track my order it is being rescheduled for the past two days. Today is my mother's birthday. So arrange me to get my product delivered by today evening.
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Stile Incorp
                                      Oct 20, 2021
                                      Report
                                      Copy

                                      Address: Near Gurudwara, Village Faridpur, TDI City, Panipat, Village Faridpur

                                      We have daily 70-80 order to delever but your pickup boy did not come
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Hello,

                                      Greetings from Shadowfax!

                                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                      Regards,
                                      Team Shadowfax
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit