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shadowfax.in
1.8
Updated: Jun 3, 2026
Complaints 1482
Resolved
444
Unresolved
1038
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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Shadowfax reviews & complaints page 48

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A
Anshurai11
from Mumbai, Maharashtra
Nov 10, 2021
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Dear Team,
Your courier guy has pickup the material on 28.10.2021 ( Sports shorts) which I have order from BrickbyBrick company. Now almost 02 weeks has been passed but no refund amount has been issued to me. Brick team telling me that they haven't yet received the material from you. As per their statement your team not responding to their calls. Please check from your end whether the product is delivered to them or not? Giving order id details:

Order id: R_10121
Name : Anshu Rai
Mob No- [protected]
Company name- BrickbyBrick
Shadowfax customer support has been notified about the posted complaint.
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Dear Anshurai,

We request you to reach out to us via [protected]@shadowfax.in so that we can assist you further in this regard.

Regards
Team Shadowfax
Reply
Anshurai11's [Complaint's author] reply, Nov 12, 2021
not able to view mail id.
mail me on anshurai11decgmail.com
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    K
    Kaushalnsharma
    from Jaipur, Rajasthan
    Nov 10, 2021
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    Address: A-17 basant vihar main puarani chungi aagra road jaipur
    Website: Shadowfax.com

    Shadowfax ask online payment before delivery then I was paid online but delivery boy aslo callocted money please help me
    Shadowfax customer support has been notified about the posted complaint.
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      K
      Kaushalnsharma
      from Jaipur, Rajasthan
      Nov 10, 2021
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      Address: A-17 basant vihar main, purani chungi aagra road jaipur

      Shadowfax ask online payment before delivery my problem then I was payed online by Paytm to shadowfax 376 rupe but then delivery boy come he was also collect 380rupe total I have pay 376+380=756 rupe but product received only 376 rupe please return my money
      Shadowfax customer support has been notified about the posted complaint.
      Nov 11, 2021
      Updated by Kaushalnsharma       Please give me my money return
      Nov 11, 2021
      Updated by Kaushalnsharma       Return my money autherwise I will complaint salo tut mcha rkhi h shadofax double paise tumhare bap ki kmai h
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        M
        Merlin 3142 Dony
        Nov 9, 2021
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        Kindly update me I am sending the courier number SF[protected]FPL
        Shadowfax customer support has been notified about the posted complaint.
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        Dear Merlin,

        Greetings from Shadowfax!

        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

        Regards,
        Team Shadowfax
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          P
          Piyush Kharade
          Nov 9, 2021
          Resolved
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          Resolved

          Address: Saivihar Apartment B210, Mangalwar peth Satara

          429/- not return
          Item not delivered

          Action pl.
          Dec 15, 2021
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Nov 12, 2021
          Shadowfax Customer Care's response           Dear Piyush,

          Greetings from Shadowfax!

          We are sorry for the inconvenience you have faced. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

          Regards,
          Team Shadowfax
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            K
            Keerthana CV
            Nov 9, 2021
            Resolved
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            Resolved

            The delivery person asked for the OTP on phone even before getting me the product. When I denied he has straight away cancelled my prepaid order. Now like a jobless person I have to reach out to the customer care to followup on my package.
            Dec 15, 2021
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Nov 12, 2021
            Shadowfax Customer Care's response             Dear Keerthana,

            Greetings from Shadowfax!

            We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

            Regards,
            Team Shadowfax
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              K
              kalpana e
              Nov 9, 2021
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              Address: Koramangala, bangalore
              Website: Shadowfax courier

              I have returned two products from the hopscotch through shadowfax. on 25th Oct 2021 the delivery boy has picked the 2 items from me (Id[protected] and[protected] around 12pm later he cancelled the pickup and did not give my products back. I didn't get any update from the hopscotch. He called me through the number [protected] then he asked me for the OTP also for two times. first time I got OTP 8692 then I got 1114. After receiving the product he cancelled my pickup . Just do inquiry with the courier boy. Atleast I need my products back. Shadowfax having worst courier boys. I'm getting irritation of online shopping.
              Shadowfax customer support has been notified about the posted complaint.
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                M
                Manisha Gedam
                Nov 8, 2021
                Resolved
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                Resolved

                Address: Siddharth meshram, Vijay silika apartment,near vivekananda typing,shashtri chowk, bhandara- 441904

                I am Manisha Gedam, i was order Alisha pretty saree from meesho by shadowfax courier but cloth is not good but delivery boy came at that time I was not present so I request to you to send delivery boy to receive that parcel from same address and call this no.[protected]
                Dec 13, 2021
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Nov 08, 2021
                Updated by Manisha Gedam                 I am Manisha Gedam, i was order Alisha pretty saree from meesho by shadowfax courier but cloth is not good but delivery boy came at that time I was not present so I request to you to send delivery boy to receive that parcel from same address and call this no.[protected]

                Verified Support
                Nov 08, 2021
                Shadowfax Customer Care's response                 Hi Manisha,

                Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

                Regards,
                Team Shadowfax
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                  N
                  Naina Pant
                  Nov 7, 2021
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                  Address: Shadowfax courier service

                  I didn't receive my product I had ordered from mesho...
                  I have raised complain but it zeros down to shadowfax delivery...
                  I want to know Where is my product? Why no phone call was made on that day? Without my telling the delivery code how can the delivery boy deliver? No one can enter inside IIT BOMBAY CAMPUS without permission... There is no permission taken by Shadowfax at our main gate in IIT BOMBAY according to the security...
                  It is not Just a matter of some rupees but matter of honesty at your part which u have failed... I will raise a complain about this with the heads of company in larger manner i[censored] don't call me and resolver my issue.
                  Naina Pant IIT BOMBAY CAMPUS POWAI MUMBAI 76
                  Shadowfax customer support has been notified about the posted complaint.
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                    A
                    Aksjsdg
                    Nov 6, 2021
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                    Delivery boy was return my parshal but he is not recive my picup slip
                    And not send confirmation message
                    Urgent because his not provied my money
                    Please recieve my picup slip
                    Order picup are 1 month but not receive my payment
                    Please urgent
                    Please contact
                    Urgent

                    Urgent
                    Shadowfax customer support has been notified about the posted complaint.
                    View replies
                    Hello,

                    Greetings from Shadowfax!

                    We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                    Regards,
                    Team Shadowfax
                    Reply
                    Aksjsdg's [Complaint's author] reply, Nov 6, 2021
                    Awb number of my product
                    R165071967FPL
                    Please provied my picup slip
                    Urgent
                    Aksjsdg's [Complaint's author] reply, Nov 17, 2021
                    Koi solution nhi mila
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                      D
                      DR. K.Sharmilaa PT
                      Nov 5, 2021
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                      I ordered in meesho online shopping..i didnt receive the product...it was more than the expected date..ur team changing date of delivery everytime it was around 20days..
                      Shadowfax customer support has been notified about the posted complaint.
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                      Hello,

                      Greetings from Shadowfax!

                      We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                      Regards,
                      Team Shadowfax
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                        2
                        29 T. Sushmitha Chowdary
                        Nov 5, 2021
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                        Address: Anantapur

                        I returned my order due to quality issues to shadow fox agent but he didn't updated my pickup as received now return request time is out and I lost my product and no refund came due to this
                        Shadowfax customer support has been notified about the posted complaint.
                        View replies
                        Hello Sushmitha,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
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                          T
                          Tabassum sayyed
                          Nov 3, 2021
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                          Address: Pune

                          I order from mesho they showing me the order is shipped to Shadofax courier but it's almost 15 days i did not get my order
                          Shadowfax customer support has been notified about the posted complaint.
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                            I
                            Inbagam S rajhu
                            Nov 3, 2021
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                            Address: R7B007, kg Apartment,, Nagarajapuram to Perur road, vedapatti

                            Naaan meeshovil purchase seithean. but enaku pidikkavillai. athanal return panna muduvu seithean. return seithathum shadowfax il erundhu Awb number send pannanga. but return vaanga yarrum varravillai. Vanga varrathathal onedru cancel agi vittathu. Nengal seitha mistake enaku amount poiduchu
                            Shadowfax customer support has been notified about the posted complaint.
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                              A
                              Aksjsdg
                              Nov 3, 2021
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                              Delivery boy are picup my product but he is not give my picup slip please provied my picup slip
                              And send a confirmation message
                              Product recive are 1 month

                              Please provied my picup slip

                              Street action on delivery boy

                              I saw picup slip and give my payment
                              Shadowfax customer support has been notified about the posted complaint.
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                                B
                                Binoti Das
                                Nov 2, 2021
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                                I have received a product from Limeroad with order number [protected].Invoice no [protected] & GSTIN no 06ABOFA6729M1ZF.The price was 770/ but the delivery boy has taken 870/ from me. I was not aware of the price before but after opening the pack I was surprised to see it.
                                Please look into the matter and refund my money and ask that boy why he is fooling the party.
                                Shadowfax customer support has been notified about the posted complaint.
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                                  M
                                  Murari Keshri
                                  Nov 1, 2021
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                                  Address: bhubaneswar

                                  Hi Team,

                                  I have placed a ordered by messo and which was delivered by your courier company . Delivery boy behavior is not good and very unprofessional . i just tell him to cancel this order at door step and he is started argument with me,
                                  Kindly request to you don't hire this unprofessional employee .
                                  Please look into this. I am also writing a complaint to delivery partner messo so they can also aware of this.

                                  Thanks
                                  M K Sahu
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Hi team,

                                  If you needed any further information regarding my issue please let me know .
                                  Reply
                                  Till now there is no response from your complaint team. Kindly look into this...
                                  Reply
                                  Dear Murari,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
                                  Reply
                                  Murari Keshri's [Complaint's author] reply, Nov 3, 2021
                                  HI team,

                                  I just asked delivery boy to cancel this request at door step but he started arguing with me and his language was very unprofessional. I really upset this kind of behavior. Please let me know if you want complete shipment details then i share you so you can track the delivery boy and take a proper action against him.
                                  when can we expect to get a reply from your team ?
                                  Reply
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                                    P
                                    poomagal
                                    from chennai, Tamil Nadu
                                    Nov 1, 2021
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                                    Tracking num is SF[protected]FPL Didnt receivce a product yet kindly check and tell me
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      S
                                      Sunny Leon yy
                                      Oct 31, 2021
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                                      Really don't know what to do it again and I am so much
                                      Shadowfax customer support has been notified about the posted complaint.
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                                        A
                                        Aksjsdg
                                        Oct 30, 2021
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                                        Delivery boy picup my product but he is not provied my picup slip and not send
                                        Sedowfax company confirmation message

                                        Please provied my picup slip and confirmation message currently
                                        I
                                        Am show to messho company and give my payment

                                        Urgent
                                        Shadowfax customer support has been notified about the posted complaint.
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