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Shadowfax Complaints & Reviews

1.8
Updated: Nov 28, 2025
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Shadowfax reviews & complaints page 48

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L
Lalrinchhani
from Aizawl, Mizoram
Oct 30, 2021
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Address: Zemabawk, Middle School Veng

My order will be delivered today and I get message from shadow fac . I go into link and I just pay 479 and the deliver boy call me and told me my order is in COD payment . Please help
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    Neha Tanwar vlog
    Oct 30, 2021
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    Address: Delhi

    Your ### delivery boy canceled my shipment without asking me and again I request meesho to deliver my order again on 27thoct then again he canceled my shipment without even asking me on.the problem begins on 24th oct he call me and told me mam its raining outside ill give you your order tomorrow i said ok then he ask me to give him otp he send to my no. Ill denied and told him sir when you give me my parcel ill give you delivery otp but without taking product how can i give you otp and he cut the call and canceled my shipment and again i request meesho to resend my order and on 27th and on29 October he call me on 9:41 pm when i picckup the call he immidiatly cut the call and cancel my shipment without even asking me i call him 4 time he cut my call and blocked my no. And my order no. Is ([protected]) neha tanwar from meesho delivery boy no.[protected] shadowfax.in
    Shadowfax customer support has been notified about the posted complaint.
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      Neha Tanwar vlog
      Oct 30, 2021
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      Website: Shadowfax and meesho

      Your ### delivery boy canceled my shipment without asking me and again a request you to deliver my order again he again canceled my shipment without even asking me on 24th oct he call me and told me mam its raining outside ill give you your order by tomorrow i said ok then he ask me to give him otp he send to my no. Ill denied and told him sir when ypu give me my parcel ill give ypu delivery otp but with taking product how can i give ypu otp and he cut the call and canceled my shipment and again i request meesho to resend me or 29 October he cancel my shipment without even asking me what the hell is this meesho my order no. Is ([protected]) neha tanwar delivery boy no.[protected] shadowfax.in
      Shadowfax customer support has been notified about the posted complaint.
      Oct 30, 2021
      Updated by Neha Tanwar vlog
      Your ### delivery boy canceled my shipment without asking me and again I request meesho to deliver my order again on 27thoct then again he canceled my shipment without even asking me on.the problem begins on 24th oct he call me and told me mam its raining outside ill give you your order tomorrow i said ok then he ask me to give him otp he send to my no. Ill denied and told him sir when you give me my parcel ill give you delivery otp but without taking product how can i give you otp and he cut the call and canceled my shipment and again i request meesho to resend me or 29 October he cancel my shipment without even asking me ill call me 4 time he cut my call agai. And again my order no. Is ([protected]) neha tanwar from meesho delivery boy no.[protected] shadowfax.in
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        R
        Ranvir Katoch
        Oct 29, 2021
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        Dear sir,
        This is inform you that that above said PACKAGE is returned due to non order supply.
        Please help for stock return.

        Regards
        Shadowfax customer support has been notified about the posted complaint.
        I do not place the order and the company Ankit international without order he send the bedsheet is there any order

        Please show
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          A
          Aksjsdg
          Oct 29, 2021
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          Delivery boy was come to picup order but delivery boy was not provied picup slip

          Provied my picup slip or
          Provied message to confirmation on picup

          Please urgent I am show picup slip with meesho company

          Okk
          Shadowfax customer support has been notified about the posted complaint.
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            A
            ARYA MUNNA
            Oct 28, 2021
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            Address: 8/319 vijay avenue 3rd street, Shankrapuram sithalapakkam

            Misbehaving delivery boy
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              P
              PATIL tradelink
              Oct 28, 2021
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              Delivery still not done awb SF[protected]KR
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                PATIL tradelink
                Oct 27, 2021
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                AWB : SF[protected]KR is not delivered yet, you guys making fool to customers
                Shadowfax customer support has been notified about the posted complaint.
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                  M
                  Manusha Gowda
                  from Hosur, Tamil Nadu
                  Oct 26, 2021
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                  My order id SF[protected]FPL didnt receive but yet u shows as delivered. What kind of courier service is tiz. Mines is prepaid order that too deliver partner shows as delivered. Is this the way u reapond to the customer.
                  Shadowfax customer support has been notified about the posted complaint.
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                    N
                    Nikitaagr
                    from Raipur, Chhattisgarh
                    Oct 26, 2021
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                    Website: shadowfax.in

                    My awb no. Is R[protected]FPL
                    the worst customer service you have.. It was a return order from meesho the said first time pickup failed.. How can be pickup failed when no one came to pick my order and most important i never got a call.. Second time the said qc failed.. When i myself packed the same thing how can it be different or quality check failed. This is unacceptable.. I am a jewellery seller and i am never ever suggesting my entrepreneur friends or anyone to use shadowfax.. Worst experience
                    +1 photos
                    Shadowfax customer support has been notified about the posted complaint.
                    same thing happend with me and they picked the product but not submit it. and there website shows it's QC failed and they not picked ...the new type of fraud started in online market
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                      N
                      Nitika Ajay Gupta
                      Oct 25, 2021
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                      Address: H. No 532 new shastri nagar pathankot

                      Defected frame of sunglasses I've received...
                      Shadowfax customer support has been notified about the posted complaint.
                      Dear Nitika,

                      Greetings from Shadowfax!

                      We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                      Regards,
                      Team Shadowfax
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                        J
                        juneth Shah
                        Oct 24, 2021
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                        SF[protected]SDM this is my tracking ID and it's taking too much time
                        Shadowfax customer support has been notified about the posted complaint.
                        Dear Juneth,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
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                          D
                          Dipa Boro
                          Oct 24, 2021
                          Resolved
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                          Resolved

                          Address: ulubari kachari basti near boxing club, house no 111

                          Recently i ordered a white shoes from meesho and they provide it from Shadowfax. but i hv received pink colour and size was not fits me well so i decided to return my exchange product in 19/10/21 my order number is R[protected]FPL i have returned it to the delivery boy successfully around 1/2pm and then after that they sent me a message that my qc is failed and also they said that i haven't sent them the product but the truth is they received it from me. i have a number of the delivery boy as well. i need my exchange product back or otherwise give me money back that's it.
                          Dec 3, 2021
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 28, 2021
                          Shadowfax Customer Care's response
                          Dear Dipa,

                          Greetings from Shadowfax!

                          We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time by writing to us via [protected]@shadowfax.in for us to connect with you.

                          Regards,
                          Team Shadowfax
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                            B
                            Bhaskar jannu
                            from Hyderabad, Andhra Pradesh
                            Oct 24, 2021
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                            Hi sir
                            My ID is old
                            But not login please helf me login ID is rejoin show
                            Shadowfax customer support has been notified about the posted complaint.
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                              K
                              Keerhi
                              Oct 24, 2021
                              Resolved
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                              Resolved

                              I'm ordered a product from meesho and I'm received a defective product so raised a return request and for return pickup they allocate shadowfax as a delivery partner, no one has to come for pickup but the status was qc failed for your item, without seeing the item how they report as qc failed I want to return my item and no way to contact customer support in shadowfax
                              Nov 25, 2021
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 24, 2021
                              Shadowfax Customer Care's response
                              Dear Keerhi,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                              Regards,
                              Team Shadowfax
                              I have faced a similar situation where the delivery boy had taken my product and misbehaved and said "I will see who will process your refund"
                              Extremely frustrating experience.
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                                S
                                Siraj111
                                Oct 23, 2021
                                Resolved
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                                Resolved

                                Address: Patthar kuva petrol pump, relief road ahmedabad. Shop name is New Mayur Footwear.

                                The pick boy mess me alot, they won't pickup my products that i get order from meesho. Also pick boy picked my one product few day ago, but unfortunately the order is cancel. I see it was not return to me. In Manifest he sign like a strait sign, I am very DISAPPOINTED from shadowfax, if you are not able to pick order right time then why giving your service, you know this time is a diwali festival period, so if order not pick on right time how can buyer get their product on before diwali., ? Pls take immediately action against pickup boy, who not picked on right time and also cheat with your customer. For your knowledge and information I give you copy of your msg that I got in morning.
                                👇
                                (Your 7 order(s) will be picked up today by rider [protected] PIN 3276.
                                Please share your feedback on Shadowfax services at: +91-[protected]) note=pickboy not coming for pickup.
                                +1 photos
                                Nov 30, 2021
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 24, 2021
                                Shadowfax Customer Care's response
                                Dear Siraj,

                                Greetings from Shadowfax!

                                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                Regards,
                                Team Shadowfax
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                                  Sunaina Padhi
                                  Oct 23, 2021
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                                  Address: Flat no. 101 , leela mahal ,plot no. 248 , K3B , Kalinga nagar, Near ghatikia playground

                                  I am from Bhubaneswar. The delivery boy misbehaved with me because I wanted to return the order due to some financial problem. He said that you girls are all same .l, you all just see something good & order it & never accept that delivery..this is all fun for you. He said this in a very rude way. The delivery boy's name was Krishna I guess...I am not sure.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Hello,

                                  Greetings from Shadowfax!

                                  We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share your AWB number by writing to us at [protected]@shadowfax.in with us to initiate disciplinary action against the responsible partner.

                                  Regards,
                                  Team Shadowfax
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                                    sameerroy888
                                    Oct 23, 2021
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                                    Respected Sir/Ma'am
                                    I have placed an order in flipkart. And after ordering i get an track id of SF84647078FLP, and while traction the product i got an option to pay the bill online, so rather to go with COD, I choose to pay now. And I payed Rs 169. But now I cancelled the product and didn't get the refund. please look into the matter and try to resolve as soon as possible. Below down a file has been attached regarding online payment.
                                    +1 photos
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                                      A
                                      Asma KB
                                      from Bengaluru, Karnataka
                                      Oct 23, 2021
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                                      Address: Provident Harmony

                                      10:42am on 21st October the delivery person of shadowfax called me for parcel delivery. I live in a gated community and I asked him to leave the parcel at my house door. He agreed and took the pin from me. When I checked later after one hour there was no parcel. All my couriers are delivered at my door from other companies and there is no question of theft in this society as we have surveillance cameras everywhere. This has never happened before. I even chked with my main gate security and they have confirmed that no delivery person has come from shadowfax company. So this is a clear fraud. Can someone please look into this and deliver my parcel to my address in provident harmony.
                                      Shadowfax customer support has been notified about the posted complaint.
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                                        S
                                        Salma afreen
                                        Oct 22, 2021
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                                        I am from hyderabad .I have ordered the product from glowroad but i didnt receive my product. It shows as cancelled and I paid it online.. So kindly look into the issue...order id is #[protected]
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Please refund my amount
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